Service facility comprehensive management system based on old people

By building a collaborative platform that integrates management, senior citizen, and family members, and combining functions such as facility reservation, emergency call, and health monitoring, the platform solves the problems of information silos and operational complexity in the management system of elderly care service facilities. It achieves efficient data linkage and closed-loop management, thereby improving the quality of services and management efficiency for the elderly.

CN121505765APending Publication Date: 2026-02-10JIANGSU SUTENG ASSET MANAGEMENT CO LTD
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Patent Information

Application Number
CN202511587942.9
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2025-11-03
Publication Date
2026-02-10

AI Technical Summary

Technical Problem

The existing elderly care service facility management system suffers from problems such as system isolation, slow response, complex operation, and passive facility operation and maintenance, resulting in information silos, low management efficiency, difficulty for the elderly to use, and high management costs.

Method used

Build a collaborative platform architecture that integrates management, senior citizen, and family member terminals, combining facility reservation, emergency call, and health monitoring functions to achieve data linkage and closed-loop management, simplify the user interface, and provide proactive management.

Benefits of technology

It significantly improved service response efficiency and management orderliness, enhanced the sense of security and convenience of life for the elderly, and reduced management costs.

✦ Generated by Eureka AI based on patent content.

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Abstract

The invention discloses a service facility comprehensive management system based on old people, which comprises a management system, and the management system comprises a management terminal, an old people terminal and a family member terminal. And the service facility comprises a management room, an elevator room, a pension room, a public activity area and a corridor. According to the service facility comprehensive management system based on the old people, a platform architecture in which the management end, the old people end and the family member end cooperate is constructed, scattered service functions are systematically integrated, delay and errors of traditional manual communication are remarkably reduced, and therefore service response efficiency and management orderliness are overall improved. By covering key areas such as a management room, an elevator room, a pension room, a public activity area and a corridor, it is ensured that a service network extends to all corners of daily activities of the elderly, a dead-corner-free safe environment is constructed fundamentally, and the sense of safety and life convenience of the elderly are improved.
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Description

Technical Field

[0001] This invention relates to the field of management system technology, specifically to a comprehensive management system for service facilities for the elderly. Background Technology

[0002] With the increasing aging of society, the demand for elderly care institutions and community-based elderly care service facilities is growing, and their service management level directly affects the quality of life and safety of the elderly. Currently, traditional elderly care service facility management relies heavily on extensive methods such as manual registration and telephone communication, which presents the following prominent problems:

[0003] First, the systems are isolated, forming "information silos"; systems such as facility reservation, emergency call, and health monitoring are often independent of each other, and data cannot be shared; for example, when an elderly person seeks emergency help, the administrator cannot immediately obtain their health record and real-time location, thus missing the best opportunity for treatment; health data is separated from facility usage records, making it difficult to comprehensively analyze and manage the overall condition of the elderly.

[0004] Secondly, the response is delayed and there is a lack of closed-loop management. Emergency calls rely heavily on the elderly pressing the call button. After the system responds, the handling process depends on manual tracking, resulting in low information transmission efficiency. Family members cannot know the progress of the incident in a timely manner, leading to anxiety. From triggering a call for help to the final resolution, there is a lack of a standardized and traceable closed-loop process, resulting in low management efficiency.

[0005] Secondly, the operation is complicated and the learning curve is high for the elderly. The existing intelligent devices and system interfaces are mostly designed for young people and do not fully consider the physiological and cognitive characteristics of the elderly (such as vision loss and unfamiliarity with complex operations), resulting in low utilization of many intelligent facilities and failing to truly serve the target population.

[0006] In addition, facility operation and maintenance are passive and management costs are high; the reporting of faults and maintenance of public facilities rely on manual inspections or post-event repairs, making predictive maintenance impossible; the lack of data statistics on facility usage makes it difficult to optimize allocation, resulting in idle or conflicting resources.

[0007] Therefore, there is an urgent need in this field for a comprehensive management system that can integrate various services, achieve data linkage, provide proactive and closed-loop management, and is especially suitable for the elderly. Summary of the Invention

[0008] The purpose of this section is to outline some aspects of the embodiments of the present invention and to briefly describe some preferred embodiments. Simplifications or omissions may be made in this section, as well as in the abstract and title of this application, to avoid obscuring the purpose of these documents; however, such simplifications or omissions should not be construed as limiting the scope of the invention.

[0009] 1. Technical problems to be solved:

[0010] To address the aforementioned issues, firstly, the systems are isolated, forming "information silos"; secondly, systems such as facility reservation, emergency call, and health monitoring are often independent of each other, and data cannot be shared; for example, when an elderly person seeks emergency help, the administrator cannot immediately obtain their health record and real-time location, delaying the best opportunity for treatment; and thirdly, health data is separated from facility usage records, making it difficult to comprehensively analyze and manage the overall condition of the elderly.

[0011] Secondly, the response is delayed and there is a lack of closed-loop management. Emergency calls rely heavily on the elderly pressing the call button. After the system responds, the handling process depends on manual tracking, resulting in low information transmission efficiency. Family members cannot know the progress of the incident in a timely manner, leading to anxiety. From triggering a call for help to the final resolution, there is a lack of a standardized and traceable closed-loop process, resulting in low management efficiency.

[0012] Secondly, the operation is complicated and the learning curve is high for the elderly. The existing intelligent devices and system interfaces are mostly designed for young people and do not fully consider the physiological and cognitive characteristics of the elderly (such as vision loss and unfamiliarity with complex operations), resulting in low utilization of many intelligent facilities and failing to truly serve the target population.

[0013] Furthermore, facility operation and maintenance are passive and management costs are high; the reporting of faults and maintenance of public facilities rely on manual inspections or post-event repairs, making predictive maintenance impossible; the lack of data statistics on facility usage makes it difficult to optimize allocation, leading to resource idleness or conflicts. This invention was proposed to address these issues.

[0014] Therefore, the purpose of this invention is to provide a comprehensive management system for service facilities for the elderly, which is simple to operate.

[0015] 2. Technical Solution:

[0016] To address the aforementioned technical problems, according to one aspect of the present invention, the present invention provides the following technical solution:

[0017] A comprehensive management system for service facilities for the elderly includes: a management system, which includes a management terminal, an elderly terminal, and a family terminal. The management terminal includes facility reservation and operation and maintenance management, emergency assistance response management, and elderly health data management. The elderly terminal includes personal emergency assistance, self-service facility reservation, and health data viewing. The family terminal includes elderly service collaboration, emergency information synchronization, and health data synchronization.

[0018] The service facilities include a management office, elevator lobby, elderly care rooms, public activity areas, and corridors.

[0019] As a preferred embodiment of the comprehensive management system for elderly service facilities of the present invention, the management room is equipped with a large screen for the management center, a management computer, and an alarm sound for the management center. The large screen for the management center is communicatively connected to the management system and can display a "facility occupancy calendar". The management computer is communicatively connected to the management system and can record maintenance results and generate weekly facility utilization reports. The alarm sound for the management center is communicatively connected to the management system and sounds an alarm when an emergency is needed.

[0020] As a preferred embodiment of the comprehensive management system for elderly service facilities of the present invention, an elevator fault button is provided in the elevator car, and the elevator fault button is communicatively connected to the management system and can automatically upload fault signals.

[0021] As a preferred embodiment of the comprehensive management system for elderly service facilities of the present invention, the elderly care room is equipped with an emergency call button, a smart blood pressure monitor and a blood pressure monitor data transmission module. The emergency call button is communicatively connected to the management system, allowing the elderly to actively trigger an emergency call. The smart blood pressure monitor and the blood pressure monitor data transmission module are communicatively connected to the management system, enabling automatic uploading of blood pressure data.

[0022] As a preferred embodiment of the comprehensive management system for elderly service facilities of the present invention, an all-in-one machine is provided in the public activity area, and a voice key is provided on the outer wall of the all-in-one machine. The all-in-one machine and the voice key are communicatively connected to the management system, and reservation information and voice-assisted reservation can be selected.

[0023] As a preferred embodiment of the comprehensive management system for elderly service facilities of the present invention, a hanging call device is installed on the side wall of the corridor. The hanging call device is communicatively connected to the management system, allowing the elderly to actively trigger a request for help.

[0024] As a preferred embodiment of the comprehensive management system for service facilities for the elderly based on the present invention, the emergency assistance steps of the management system include: S1: The elderly trigger an emergency request;

[0025] S2: System response within the scheduled time: Automatically capture 3 types of information: the elderly person's real-time location, health record, and family contact information;

[0026] S3: Synchronous push notifications for alarms. Family member's side: pop-up window + SMS with "Confirm Viewed" button; Senior's side: voice message "I have contacted the administrator and family members"; Management side: pop-up window + voice reminder, displaying step S2 information.

[0027] S4: Management terminal, when the administrator clicks "Accept Order", the system records the response time;

[0028] S5: The administrator goes to the site and can check the elderly person's health record along the way;

[0029] S6: Go to the scene and handle the elderly person's request for help;

[0030] S7: Enter the processing result in the management terminal;

[0031] S8: The system synchronizes the results to the family member's device, which displays "Disposal completed".

[0032] As a preferred embodiment of the comprehensive management system for service facilities for the elderly based on the present invention, the facility reservation of the management system includes: S9: initiating a reservation;

[0033] S10: Seniors can make reservations independently. They can select facilities and times on their mobile devices and submit a reservation.

[0034] S11: Family member makes appointment on behalf of the elderly person. After the family member makes the selection, a "confirm" request will be sent to the elderly person's end.

[0035] S12: The submission is considered successful only after the elderly person clicks "Agree".

[0036] As a preferred embodiment of the comprehensive management system for service facilities for the elderly based on the present invention, the maintenance steps of the management system include: S13: The management terminal receives reservations and views the facility occupancy table;

[0037] S14: Audit Results;

[0038] S15: If unavailable, recommend an alternative time and synchronize it to the elderly / family member's device;

[0039] S16: If available, the system will send a reminder: voice message on the elderly's end + text message on the family's end;

[0040] S17: When seniors use the system on time, the system automatically records the usage time;

[0041] S18: After use, the elderly user's device will display an option for "Is the facility malfunctioning?";

[0042] S19: If there are no faults, the process ends and the data is entered into the facility utilization report;

[0043] S20: When a fault occurs, a repair order is automatically generated and dispatched to a repairman;

[0044] S21: After the repairman completes the repair, click "Repaired" in the system, and the facility status will be updated to "Available".

[0045] As a preferred embodiment of the comprehensive management system for elderly service facilities according to the present invention, the health data linkage step of the management system includes: S22: intelligent devices collect blood pressure data;

[0046] S23: The management terminal "Elderly Health Data Management" receives and stores the data;

[0047] S24: The system determines whether the data exceeds the threshold;

[0048] S25: If normal, the system will push data to the family member's device at the set time every day;

[0049] S26: If an anomaly occurs, a level 3 alarm will be triggered;

[0050] S27: Family member's side: Urgent push notification: "Elderly person's blood pressure is abnormal, administrator has received it";

[0051] S28: Senior Citizen App: Pop-up window + voice message "High blood pressure, please contact the administrator";

[0052] S29: Management terminal: Pop-up window + sound, displaying "Needs processing";

[0053] S30: The administrator sets a time to contact the elderly by phone to confirm their health status;

[0054] S31: Is medical attention required?

[0055] S32: If necessary, assist with making an appointment at the community hospital and synchronize the appointment information to the elderly / family members' devices;

[0056] S33: If not required, provide guidance on home care and record it in the health record;

[0057] S34: Enter the handling result in the management terminal, and the health data status is updated to "Followed up".

[0058] 3. Beneficial effects:

[0059] Compared with the prior art, the beneficial effects of the present invention are:

[0060] This comprehensive management system for elderly service facilities systematically integrates dispersed service functions by constructing a collaborative platform architecture that connects the management end, the elderly end, and the family end. This significantly reduces the delays and errors of traditional manual communication, thereby improving the overall efficiency of service response and the orderliness of management.

[0061] This comprehensive management system for elderly service facilities ensures that the service network extends to every corner of the elderly’s daily activities by covering key areas such as management rooms, elevator lobbies, nursing rooms, public activity areas and corridors. It fundamentally builds a safe environment without blind spots and improves the elderly’s sense of security and convenience of life. Attached Figure Description

[0062] To more clearly illustrate the technical solutions of the embodiments of the present invention, the present invention will be described in detail below with reference to the accompanying drawings and detailed embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort. Wherein:

[0063] Figure 1 This is a schematic diagram of the overall structure of a comprehensive management system for service facilities for the elderly according to the present invention;

[0064] Figure 2 This is a schematic diagram of the management room structure of a comprehensive management system for elderly service facilities according to the present invention;

[0065] Figure 3 This is a schematic diagram of the elevator shaft structure of an integrated management system for elderly service facilities according to the present invention;

[0066] Figure 4 This is a schematic diagram of the structure of a nursing home based on a comprehensive management system for elderly service facilities according to the present invention;

[0067] Figure 5 This is a schematic diagram of the public activity area structure of a comprehensive management system for elderly service facilities according to the present invention;

[0068] Figure 6 This is a schematic diagram of the management system structure of a comprehensive management system for elderly service facilities according to the present invention;

[0069] Figure 7 This is a closed-loop flowchart of an emergency assistance system based on a comprehensive management system for elderly service facilities according to the present invention.

[0070] Figure 8 This invention provides a flowchart of facility reservation and operation and maintenance processes for a comprehensive management system for elderly service facilities.

[0071] Figure 9 This invention presents a flowchart illustrating the health data linkage mechanism of a comprehensive management system for elderly service facilities.

[0072] The numbers in the diagram are as follows: 1. Management room; 11. Management center large screen; 12. Management computer; 13. Management center alarm sound; 2. Elevator room; 21. Elevator malfunction button; 3. Elderly care room; 31. Emergency call button; 32. Smart blood pressure monitor; 33. Blood pressure monitor data transmission module; 4. Public activity area; 41. All-in-one machine; 42. All-in-one machine voice button; 5. Corridor; 51. Hanging call button. Detailed Implementation

[0073] To make the above-mentioned objects, features and advantages of the present invention more apparent and understandable, the specific embodiments of the present invention will be described in detail below with reference to the accompanying drawings.

[0074] This invention is described in detail with reference to the schematic diagrams. When describing the embodiments of this invention, for ease of explanation, the cross-sectional views illustrating the device structure may be partially enlarged, not according to the usual scale. Furthermore, the schematic diagrams are merely examples and should not be construed as limiting the scope of protection of this invention. In actual fabrication, the three-dimensional spatial dimensions of length, width, and depth should be included.

[0075] The orientation or positional relationship indicated in the terminology is based on the orientation or positional relationship shown in the accompanying drawings and is only for the convenience of describing the invention and simplifying the description, and is not intended to indicate or imply that the device or element referred to must have a specific orientation, or be constructed and operated in a specific orientation, and therefore should not be construed as a limitation of the invention.

[0076] The term "connection method" should be interpreted broadly. For example, "connection" can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium; it can be a connection within two components. Those skilled in the art can understand the specific meaning of the above terms in this invention based on the specific circumstances.

[0077] The embodiments of the present invention will now be described in further detail with reference to the accompanying drawings.

[0078] This invention provides an overall structural diagram of an embodiment of a comprehensive management system for service facilities for the elderly, comprising:

[0079] Please see Figures 1-9 This embodiment of a comprehensive management system for service facilities for the elderly includes: the management system includes a management terminal, an elderly terminal, and a family terminal. The management terminal includes facility reservation and operation and maintenance management, emergency assistance response management, and elderly health data management. The elderly terminal includes personal emergency assistance, self-service facility reservation, and health data viewing. The family terminal includes elderly service collaboration, emergency information synchronization, and health data synchronization.

[0080] The service facilities include management office 1, elevator room 2, elderly care room 3, public activity area 4, and corridor 5.

[0081] It is worth noting that, for the use of management room 1, specifically, management room 1 is equipped with a management center large screen 11, a management computer 12, and a management center alarm sound 13. The management center large screen 11 is connected to the management system and can display the "facility occupancy calendar". The management computer 12 is connected to the management system and can enter maintenance results and generate weekly facility utilization reports. The management center alarm sound 13 is connected to the management system and sounds an alarm in case of emergency.

[0082] Next, in order to upload fault signals, specifically, an elevator fault button 21 is installed in elevator shaft 2. The elevator fault button 21 is connected to the management system and can automatically upload fault signals.

[0083] Meanwhile, in order to upload blood pressure data, specifically, the nursing home 3 is equipped with an emergency call button 31, a smart blood pressure monitor 32, and a blood pressure monitor data transmission module 33. The emergency call button 31 is connected to the management system, allowing the elderly to actively trigger an emergency call. The smart blood pressure monitor 32 and the blood pressure monitor data transmission module 33 are connected to the management system, enabling them to automatically upload blood pressure data.

[0084] Furthermore, for the purpose of reservation information, specifically, an all-in-one machine 41 is installed in the public activity area 4, and an all-in-one machine voice key 42 is installed on the outer wall of the all-in-one machine 41. The all-in-one machine 41 and the all-in-one machine voice key 42 are connected to the management system, and reservation information and voice-assisted reservation can be selected.

[0085] It is worth noting that, in order to facilitate the elderly to actively seek help, a hanging call device 51 is installed on the side wall of corridor 5. The hanging call device 51 is connected to the management system and can allow the elderly to actively trigger a call for help.

[0086] Finally, for the purpose of using the management system, the specific emergency assistance steps of the management system include: S1: The elderly trigger the assistance request;

[0087] S2: System response within the scheduled time: Automatically capture 3 types of information: the elderly person's real-time location, health record, and family contact information;

[0088] S3: Synchronous push notifications for alarms. Family member's side: pop-up window + SMS with "Confirm Viewed" button; Senior's side: voice message "I have contacted the administrator and family members"; Management side: pop-up window + voice reminder, displaying step S2 information.

[0089] S4: Management terminal, when the administrator clicks "Accept Order", the system records the response time;

[0090] S5: The administrator goes to the site and can check the elderly person's health record along the way;

[0091] S6: Go to the scene and handle the elderly person's request for help;

[0092] S7: Enter the processing result in the management terminal;

[0093] S8: The system synchronizes the results to the family's device, which displays "Disposal Completed";

[0094] The facility reservation system includes: S9: Initiate reservation;

[0095] S10: Seniors can make reservations independently. They can select facilities and times on their mobile devices and submit a reservation.

[0096] S11: Family member makes appointment on behalf of the elderly person. After the family member makes the selection, a "confirm" request will be sent to the elderly person's end.

[0097] S12: The submission is successful only if the senior clicks "Agree";

[0098] The maintenance steps of the management system include: S13: The management terminal receives reservations and views the facility occupancy table;

[0099] S14: Audit Results;

[0100] S15: If unavailable, recommend an alternative time and synchronize it to the elderly / family member's device;

[0101] S16: If available, the system will send a reminder: voice message on the elderly's end + text message on the family's end;

[0102] S17: When seniors use the system on time, the system automatically records the usage time;

[0103] S18: After use, the elderly user's device will display an option for "Is the facility malfunctioning?";

[0104] S19: If there are no faults, the process ends and the data is entered into the facility utilization report;

[0105] S20: When a fault occurs, a repair order is automatically generated and dispatched to a repairman;

[0106] S21: After the repairman completes the repair, he clicks "Repaired" in the system, and the facility status is updated to "Available";

[0107] The health data linkage steps of the management system include: S22: Smart devices collect blood pressure data;

[0108] S23: The management terminal "Elderly Health Data Management" receives and stores the data;

[0109] S24: The system determines whether the data exceeds the threshold;

[0110] S25: If normal, the system will push data to the family member's device at the set time every day;

[0111] S26: If an anomaly occurs, a level 3 alarm will be triggered;

[0112] S27: Family member's side: Urgent push notification: "Elderly person's blood pressure is abnormal, administrator has received it";

[0113] S28: Senior Citizen App: Pop-up window + voice message "High blood pressure, please contact the administrator";

[0114] S29: Management terminal: Pop-up window + sound, displaying "Needs processing";

[0115] S30: The administrator sets a time to contact the elderly by phone to confirm their health status;

[0116] S31: Is medical attention required?

[0117] S32: If necessary, assist with making an appointment at the community hospital and synchronize the appointment information to the elderly / family members' devices;

[0118] S33: If not required, provide guidance on home care and record it in the health record;

[0119] S34: Enter the handling result in the management terminal, and the health data status is updated to "Followed up".

[0120] Example 1: Combination Figures 1-9 The specific usage process of the emergency assistance steps in this embodiment of the comprehensive management system for elderly service facilities is as follows:

[0121] S1: The elderly person triggers an emergency call;

[0122] S2: The system responds within 5 seconds: automatically captures 3 types of information, including the elderly person's real-time location, health record, and family contact information;

[0123] S3: Synchronous push notifications for alarms. Family member's side: pop-up window + SMS with "Confirm Viewed" button; Senior's side: voice message "I have contacted the administrator and family members"; Management side: pop-up window + voice reminder, displaying step S2 information.

[0124] S4: Management terminal, when the administrator clicks "Accept Order", the system records the response time;

[0125] S5: The administrator goes to the site and can check the elderly person's health record along the way;

[0126] S6: Go to the scene and handle the elderly person's request for help;

[0127] S7: Enter the processing result in the management terminal;

[0128] S8: The system synchronizes the results to the family's device, which displays "Disposal Completed";

[0129] Example 2: Combination Figures 1-9The specific usage process of the facility reservation step in this embodiment of the comprehensive management system for elderly service facilities is as follows:

[0130] S9: Initiate a reservation;

[0131] S10: Seniors can make reservations independently. They can select facilities and times on their mobile devices and submit a reservation.

[0132] S11: Family member makes appointment on behalf of the elderly person. After the family member makes the selection, a "confirm" request will be sent to the elderly person's end.

[0133] S12: The submission is successful only if the senior clicks "Agree";

[0134] Example 3: Combination Figures 1-9 The specific usage process of the maintenance steps of the comprehensive management system for service facilities for the elderly, as described in this embodiment, is as follows:

[0135] S13: The management terminal receives reservations and views the facility occupancy table;

[0136] S14: Audit Results;

[0137] S15: If unavailable, recommend an alternative time and synchronize it to the elderly / family member's device;

[0138] S16: If available, the system will send a reminder: voice message on the elderly's end + text message on the family's end;

[0139] S17: When seniors use the system on time, the system automatically records the usage time;

[0140] S18: After use, the elderly user's device will display an option for "Is the facility malfunctioning?";

[0141] S19: If there are no faults, the process ends and the data is entered into the facility utilization report;

[0142] S20: When a fault occurs, a repair order is automatically generated and dispatched to a repairman;

[0143] S21: After the repairman completes the repair, he clicks "Repaired" in the system, and the facility status is updated to "Available";

[0144] Example 4: Combination Figures 1-9 The specific usage process of the health data linkage steps in the comprehensive management system for elderly service facilities according to this embodiment is as follows:

[0145] S22: Smart devices collect blood pressure data;

[0146] S23: The management terminal "Elderly Health Data Management" receives and stores the data;

[0147] S24: The system determines whether the data exceeds the threshold;

[0148] S25: If normal (e.g., blood pressure 120-140 / 80-90), the system will push data to the family member's end at 8 pm every night: "Today's blood pressure 135 / 85 mmHg";

[0149] S26: If an abnormality is detected (e.g., blood pressure > 160 / 95), a level 3 alarm will be triggered.

[0150] S27: Family member's side: Urgent push notification: "Elderly person's blood pressure is abnormal, administrator has received it";

[0151] S28: Senior Citizen App: Pop-up window + voice message "High blood pressure, please contact the administrator";

[0152] S29: Management terminal: Pop-up window + sound, displaying "Needs to be processed: Uncle Li's blood pressure 170 / 98";

[0153] S30: The administrator will contact the elderly person by phone within 10 minutes to confirm their health condition;

[0154] S31: Is medical attention required?

[0155] S32: If necessary, assist with making an appointment at the community hospital and synchronize the appointment information to the elderly / family members' devices;

[0156] S33: If not required, provide guidance on home care (such as reducing salt intake) and record it in the health record;

[0157] S34: Enter the handling result in the management terminal, and the health data status is updated to "Followed up".

[0158] Although the present invention has been described above with reference to embodiments, various modifications can be made and components can be replaced with equivalents without departing from the scope of the invention. In particular, as long as there is no structural conflict, the features in the disclosed embodiments can be combined with each other in any manner. The lack of an exhaustive description of these combinations in this specification is merely for the sake of brevity and resource conservation. Therefore, the present invention is not limited to the specific embodiments disclosed herein, but includes all technical solutions falling within the scope of the claims.

Claims

1. A comprehensive management system for service facilities for the elderly, characterized in that, It includes: a management system, which includes a management terminal, an elderly terminal, and a family terminal. The management terminal includes facility reservation and operation and maintenance management, emergency assistance response management, and elderly health data management. The elderly terminal includes personal emergency assistance, self-service facility reservation, and health data viewing. The family terminal includes elderly service collaboration, emergency information synchronization, and health data synchronization. The service facilities include a management room (1), an elevator room (2), a senior care room (3), a public activity area (4), and a corridor (5).

2. The comprehensive management system for elderly service facilities according to claim 1, characterized in that, The management room (1) is equipped with a management center screen (11), a management computer (12), and a management center alarm sound (13). The management center screen (11) is connected to the management system and can display the "facility occupancy calendar". The management computer (12) is connected to the management system and can input maintenance results and generate weekly facility utilization reports. The management center alarm sound (13) is connected to the management system and sounds when an emergency call is needed.

3. The comprehensive management system for elderly service facilities according to claim 2, characterized in that, An elevator fault button (21) is installed in the elevator shaft (2). The elevator fault button (21) is connected to the management system and can automatically upload fault signals.

4. The comprehensive management system for elderly service facilities according to claim 3, characterized in that, The elderly care room (3) is equipped with an emergency call button (31), a smart blood pressure monitor (32) and a blood pressure monitor data transmission module (33). The emergency call button (31) is connected to the management system and can allow the elderly to actively trigger a request for help. The smart blood pressure monitor (32) and the blood pressure monitor data transmission module (33) are connected to the management system and can automatically upload blood pressure data.

5. The comprehensive management system for elderly service facilities according to claim 4, characterized in that, An all-in-one machine (41) is provided in the public activity area (4). The all-in-one machine (41) has a voice key (42) on its outer wall. The all-in-one machine (41) and the voice key (42) are connected to the management system and can select reservation information and voice-assisted reservation.

6. The comprehensive management system for elderly service facilities according to claim 5, characterized in that, The corridor (5) is equipped with a hanging call device (51) on the side wall. The hanging call device (51) is connected to the management system and can allow the elderly to actively trigger a call for help.

7. The comprehensive management system for elderly service facilities according to claim 6, characterized in that, The emergency assistance steps of the management system include: S1: The elderly person triggers an emergency request; S2: System response within the scheduled time: Automatically capture 3 types of information: the elderly person's real-time location, health record, and family contact information; S3: Synchronous push notifications for family members: pop-up window + SMS with "Confirm Viewed" button; for seniors: voice message "I have contacted the administrator and family members"; Management interface: Pop-up window + voice prompt, displaying step S2 information; S4: Management terminal, when the administrator clicks "Accept Order", the system records the response time; S5: The administrator goes to the site and can check the elderly person's health record along the way; S6: Go to the scene and handle the elderly person's request for help; S7: Enter the processing result in the management terminal; S8: The system synchronizes the results to the family member's device, which displays "The treatment is complete".

8. The comprehensive management system for elderly service facilities according to claim 7, characterized in that, The facility reservation system includes: S9: Initiating a reservation; S10: Seniors can make reservations independently. They can select facilities and times on their mobile devices and submit a reservation. S11: Family member makes appointment on behalf of the elderly person. After the family member makes the selection, a "confirm" request will be sent to the elderly person's end. S12: The submission is successful only after the elderly person clicks "Agree".

9. The comprehensive management system for elderly service facilities according to claim 8, characterized in that, The maintenance steps of the management system include: S13: The management terminal receives reservations and views the facility occupancy table; S14: Audit Results; S15: If unavailable, recommend an alternative time and synchronize it to the elderly / family member's device; S16: If available, the system will send a reminder: voice message on the elderly's end + text message on the family's end; S17: When seniors use the system on time, the system automatically records the usage time; S18: After use, the elderly user's device will display an option for "Is the facility malfunctioning?"; S19: If there are no faults, the process ends and the data is entered into the facility utilization report; S20: When a fault occurs, a repair order is automatically generated and dispatched to a repairman; S21: After the repairman completes the repair, click "Repaired" in the system, and the facility status will be updated to "Available".

10. The comprehensive management system for elderly service facilities according to claim 9, characterized in that, The health data linkage steps of the management system include: S22: Smart devices collect blood pressure data; S23: The management terminal "Elderly Health Data Management" receives and stores the data; S24: The system determines whether the data exceeds the threshold; S25: If normal, the system will push data to the family member's device at the set time every day; S26: If an anomaly occurs, a level 3 alarm will be triggered; S27: Family member's side: Urgent push notification "Elderly person's blood pressure is abnormal, administrator has received it"; S28: Senior Citizen App: Pop-up window + voice message "High blood pressure, please contact the administrator"; S29: Management terminal: Pop-up window + sound, displaying "Needs processing"; S30: The administrator sets a time to contact the elderly by phone to confirm their health status; S31: Is medical attention required? S32: If needed, assist with making an appointment at the community hospital and synchronize the appointment information to the elderly / family members' devices; S33: If not required, provide guidance on home care and record it in the health record; S34: Enter the handling result in the management terminal, and the health data status is updated to "Followed up".