Method and system for repairing internet of things and method and system for diagnosing internet of things

Abstract

The invention relates to the technical field of intelligent kitchen appliances, in particular to an Internet of Things repair method and system and an Internet of Things diagnosis method and system. The Internet of Things repair method is applied to a target terminal, and comprises the following steps: collecting first fault factor information corresponding to the target terminal and kitchen electric equipment under the condition that networking response failure information sent by the kitchen electric equipment is received; sending the first fault factor information to a cloud server, so that the cloud server performs fault identification based on the first fault factor information to obtain a target fault type and repair operation information corresponding to the target fault type; receiving a target fault type and repair operation information sent by the cloud server; displaying a repair guiding interface; the repair guide interface is determined based on the target fault type and the repair operation information; networking faults are identified through the cloud, so that the repair guide interface is displayed, and the maintenance complexity and difficulty are reduced.

Description

Technical Field

[0001] This application relates to the field of smart kitchen appliance technology, and in particular to an Internet of Things (IoT) repair method and system, as well as an IoT diagnostic method and system. Background Technology

[0002] In existing technologies, smart kitchen appliances need to connect to the internet via the Wi-Fi module of mobile terminals such as smartphones; however, smart kitchen appliances may experience network failures during the network connection process; and in the event of a network failure, troubleshooting and repair usually rely on manual methods, which leads to complex repair processes and requires a certain level of expertise from the repair personnel, making repairs quite difficult. Summary of the Invention

[0003] In view of the above-mentioned problems in the prior art, the purpose of this application is to identify network faults through the cloud, thereby displaying a repair guidance interface and reducing the complexity and difficulty of maintenance.

[0004] To address the aforementioned problems, this application provides an IoT repair method applied to a target terminal, the method comprising: Upon receiving a network response failure message from a kitchen appliance, first fault factor information corresponding to both the target terminal and the kitchen appliance is collected; the first fault factor information includes information generated during the network response failure of the kitchen appliance and information on factors affecting the network response of the kitchen appliance. Send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the repair operation information corresponding to the target fault type. Receive the target fault type and the repair operation information sent by the cloud server; A repair guidance interface is displayed; the repair guidance interface is determined based on the target fault type and the repair operation information.

[0005] In this embodiment, the target fault type includes a first fault type that the user can independently repair, and the repair operation information corresponding to the first fault type includes at least one piece of information to be executed; the at least one piece of information to be executed includes the execution order of at least one piece of content to be executed and the prompt information of the at least one piece of content to be executed; the interface for displaying repair guidance includes: The repair guidance interface displays prompts for the currently pending content corresponding to the current execution order; In response to the execution operation of the currently pending content, if the currently pending content is successfully executed, a network connection request is sent to the kitchen appliance; Upon receiving a successful network connection response from the kitchen appliance, a successful repair message will be displayed on the repair guidance interface.

[0006] In this embodiment of the application, in response to the execution operation of the currently to-be-executed content, after sending a network request to the kitchen appliance if the currently to-be-executed content is successfully executed, the method further includes: The next content to be executed is determined as the current content to be executed; the execution order of the next content to be executed is after the execution order of the current content to be executed, and the execution order of the next content to be executed is adjacent to the execution order of the current content to be executed; Repeated execution: The repair guidance interface displays a prompt message for the currently pending content corresponding to the current execution order. In response to the execution operation of the currently pending content, if the currently pending content is executed successfully, a network request is sent to the kitchen appliance until a network response success message is received from the kitchen appliance, or the currently pending content does not have a next pending content and the currently pending content receives the network response failure message.

[0007] In this embodiment of the application, the method further includes: If there is no next content to be executed for the current content to be executed and the current content to be executed corresponds to the network response failure information, a repair failure prompt message will be displayed on the repair guidance interface. Repeated execution: When receiving a network response failure message from a kitchen appliance, the system collects the first fault factor information corresponding to the target terminal and the kitchen appliance respectively, and displays the repair guidance interface.

[0008] In this embodiment of the application, the method further includes: The number of fault identification requests is obtained; the number of fault identification requests represents the number of times the target terminal sends the first fault factor information to the cloud server. If the number of fault identification requests is greater than or equal to the preset number of requests, the user will be redirected to the customer service interface.

[0009] In this embodiment, the target fault type includes a second fault type that the user cannot repair independently, and the repair operation information corresponding to the second fault type includes repair point information and map data information; the repair guidance display interface includes: The repair guidance interface displays information on available repair points and corresponding available time information; the available repair point information and available time information are determined based on the geographical location of the target terminal, the repair point information, and the map data information.

[0010] In this embodiment of the application, the target fault type includes a third fault type: network lag or network interruption of the kitchen appliance; the method further includes: Upon receiving the third fault type and the corresponding repair operation information sent by the cloud server, an interruption repair guidance interface is displayed; the third fault type and the corresponding repair operation information are determined based on the second fault factor information sent by the kitchen appliance to the cloud server; the interruption repair guidance interface is determined based on the third fault type and the corresponding repair operation information.

[0011] On the other hand, embodiments of this application also provide an Internet of Things (IoT) repair system applied to a target terminal, the system comprising: The information acquisition module is used to acquire first fault factor information corresponding to the target terminal and the kitchen appliance respectively when receiving network response failure information sent by the kitchen appliance; the first fault factor information includes information generated during the network response failure of the kitchen appliance and information on factors affecting the network response of the kitchen appliance. The fault identification module is used to send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the repair operation information corresponding to the target fault type. The information receiving module is used to receive the target fault type and the repair operation information sent by the cloud server; The guidance display module is used to display the repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

[0012] On the other hand, embodiments of this application also provide an IoT diagnostic method applied to a cloud server, the method comprising: Receive first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and information on factors affecting the network response of the kitchen appliance; Based on the first fault factor information, fault identification is performed to obtain the target fault type; Determine the repair operation information corresponding to the target fault type; The target fault type and the repair operation information are sent to the target terminal so that the target terminal displays a repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

[0013] On the other hand, this application also provides an Internet of Things (IoT) diagnostic system applied to a cloud server, the system comprising: The factor receiving module is used to receive first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and factor information affecting the network response of the kitchen appliance; The fault identification module is used to identify faults based on the first fault factor information to obtain the target fault type; The operation determination module is used to determine the repair operation information corresponding to the target fault type; The information sending module is used to send the target fault type and the repair operation information to the target terminal so that the target terminal displays a repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

[0014] On the other hand, this application also provides an electronic device, the device including a processor and a memory, the memory storing at least one instruction or at least one program, the at least one instruction or the at least one program being loaded and executed by the processor to implement the IoT repair method or the IoT diagnostic method.

[0015] On the other hand, this application also provides a computer storage medium storing at least one instruction or at least one program, wherein the at least one instruction or the at least one program is loaded and executed by a processor to implement the IoT repair method or the IoT diagnostic method described herein.

[0016] Due to the above technical solutions, the IoT repair method described in this application has the following beneficial effects: Upon receiving a network response failure message from a kitchen appliance, the target terminal collects the first fault factor information corresponding to both the target terminal and the kitchen appliance, and sends the first fault factor information to the cloud server. This enables the cloud server to diagnose the network fault and display a repair guidance interface based on the target fault type and repair operation information sent from the cloud, thereby guiding the network repair of the kitchen appliance and reducing the complexity and difficulty of network repair. Attached Figure Description

[0017] To more clearly illustrate the technical solutions of this application, the accompanying drawings used in the description of the embodiments or prior art will be briefly introduced below. Obviously, the drawings described below are merely some embodiments of this application. For those skilled in the art, other drawings can be obtained based on these drawings without any creative effort.

[0018] Figure 1 is a flowchart illustrating an IoT repair method provided in an embodiment of this application; Figure 2 is a schematic diagram of the successful repair process in an IoT repair method provided in an embodiment of this application; Figure 3 illustrates the execution content corresponding to a Wi-Fi password error in an IoT repair method provided in an embodiment of this application. Figure 4 illustrates the execution content corresponding to weak Wi-Fi signal in an IoT repair method provided in an embodiment of this application; Figure 5 illustrates the execution content corresponding to a hardware fault in a kitchen appliance in an IoT repair method provided in this application embodiment; Figure 6 illustrates the switching of multiple execution contents in an IoT repair method provided in an embodiment of this application.

[0019] Figure 7 is a schematic diagram of the structure of an Internet of Things repair system provided in an embodiment of this application; Figure 8 is a flowchart illustrating an IoT diagnostic method provided in an embodiment of this application; Figure 9 is a hardware framework diagram corresponding to an IoT repair method or IoT diagnostic method provided in the embodiments of this application. Detailed Implementation

[0020] The technical solutions of the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this application, and not all embodiments. Based on the embodiments of this application, all other embodiments obtained by those of ordinary skill in the art without creative effort are within the scope of protection of this application.

[0021] The term "an embodiment" or "embodiment" as used herein refers to a specific feature, structure, or characteristic that may be included in at least one implementation of this application. In the description of this application, it should be understood that the terms "upper," "lower," "left," "right," "top," "bottom," etc., indicating orientation or positional relationships based on the orientation or positional relationships shown in the accompanying drawings, are only for the convenience of describing this application and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific orientation, or be constructed and operated in a specific orientation, and therefore should not be construed as a limitation of this application. Furthermore, the terms "first" and "second" are used for descriptive purposes only and should not be construed as indicating or implying relative importance or implicitly specifying the number of indicated technical features. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. Moreover, the terms "first," "second," etc., are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this application described herein can be implemented in orders other than those illustrated or described herein.

[0022] Combination Figure 1 This application introduces an Internet of Things (IoT) repair method provided by an embodiment, the method comprising: S1001. Upon receiving a network response failure message from the kitchen appliance, collect the first fault factor information corresponding to the target terminal and the kitchen appliance respectively; the first fault factor information includes information generated during the network response failure of the kitchen appliance and information on factors affecting the network response of the kitchen appliance; the target terminal is the terminal that the kitchen appliance needs to connect to the network through its Wi-Fi module, specifically, it can be a mobile phone terminal or a tablet terminal.

[0023] In specific embodiments of this application, the first fault factor information corresponding to the target terminal includes, but is not limited to, Wi-Fi connection request logs, signal strength timing data, and configuration information such as Service Set Identifier (SSID), password hash data, and error codes; the first fault factor information corresponding to the kitchen appliance includes, but is not limited to, Wi-Fi module response delay information, packet loss rate, and hardware status such as the temperature or voltage value of the Wi-Fi module in the kitchen appliance.

[0024] In a specific embodiment of this application, S1001 includes: Collect the first fault factor information corresponding to the target terminal, kitchen appliances and router respectively; specifically, the first fault factor information corresponding to the router includes, but is not limited to, frequency occupancy rate and Dynamic Host Configuration Protocol (DHCP).

[0025] S1002. Send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the corresponding repair operation information.

[0026] In a specific embodiment of this application, the cloud server may input the first fault factor information into the fault identification model to identify the fault and obtain the target fault type; wherein, the fault identification model is obtained after learning and training based on the sample fault factor information; the cloud server then determines the repair operation information corresponding to the target fault type based on the target fault type.

[0027] In a specific embodiment of this application, the fault identification module can be a multi-task learning model based on Transformer. Specifically, it can be combined with a convolutional neural network (ConvNet, CNN) to process time-series data, such as signal strength time-series data, or it can be combined with natural language processing (NIP) to parse configuration text information, such as password hash data and error codes.

[0028] In specific embodiments of this application, in the fault identification model, a sliding window correlation analysis can be performed based on the timing characteristics corresponding to the timing signals of the target terminal and the kitchen appliance to determine whether the fault is caused by the network signal strength or network response delay; conditional rule judgment can also be performed based on the network hardware information of the kitchen appliance and the router to determine whether the fault is caused by high hardware temperature and high packet loss; data analysis and matching can also be performed based on the text configuration information of the target terminal and the router to determine whether the fault is caused by the signal connection channel.

[0029] In a specific embodiment of this application, it is assumed that the first fault factor information of the target terminal includes signal strength timing data: a sudden drop from -70dBm to -90dBm; the first fault factor information of the kitchen appliance includes hardware status: the temperature of the network module is 68℃, and the voltage fluctuation of the network module is ±0.5V; the first fault factor information of the router includes channel 6 noise of -92dBm and occupancy rate of 85%; at this time, after the fault identification model, the target fault type is output as: hardware heat dissipation problem of the kitchen appliance.

[0030] S1003, Receive the target fault type and repair operation information sent by the cloud server.

[0031] S1004. Display the repair guidance interface; the repair guidance interface is determined based on the target fault type and repair operation information; the repair guidance interface is used to guide users in the network repair of smart kitchen appliances.

[0032] In a specific embodiment of this application, when a network response failure message is received from a kitchen appliance, the target terminal collects the first fault factor information corresponding to both the target terminal and the kitchen appliance, and sends the first fault factor information to the cloud server. This enables the cloud server to diagnose the network fault and display a repair guidance interface based on the target fault type and repair operation information sent from the cloud, thereby guiding the network repair of the kitchen appliance and reducing the complexity and difficulty of network repair of the kitchen appliance.

[0033] In this embodiment of the application, the target fault type includes a first fault type that can be repaired independently by the user. The repair operation information corresponding to the first fault type includes at least one piece of information to be executed. The at least one piece of information to be executed includes the execution order of at least one piece of content to be executed and the prompt information of at least one piece of content to be executed. Specifically, the first fault type includes, but is not limited to, one or more of the following faults: incorrect network password input, weak network signal, and network IP conflict.

[0034] refer to Figure 2 In this embodiment of the application, S1004 includes: S2001. Display prompts on the repair guide interface for the currently pending content corresponding to the current execution order.

[0035] S2002. In response to the execution operation of the currently pending content, if the execution of the currently pending content is successful, a network connection request is sent to the kitchen appliance; wherein, the execution operation is an operation completion instruction, operation process instruction or operation failure instruction input by the user to the target terminal after the user performs an actual operation.

[0036] S2003. Upon receiving a successful network connection response message from the kitchen appliance, a successful repair message will be displayed on the repair guidance interface.

[0037] refer to Figure 3 In a specific embodiment of this application, assuming that the first fault type includes a Wi-Fi password error, the displayed repair guidance interface includes the password to be entered and the corresponding prompt information: Please check the capitalization and special characters; specifically, the prompt information can be highlighted using highlighted characters.

[0038] refer to Figure 4 In a specific embodiment of this application, assuming that the first fault type includes weak Wi-Fi signal, the displayed repair guidance interface includes the router location to be adjusted execution content: complete or skip; and the prompt information corresponding to the router location to be adjusted execution content: which may be map data for adjusting the route.

[0039] refer to Figure 5In a specific embodiment of this application, it is assumed that the first fault type includes a hardware fault of the kitchen appliance. The displayed repair guidance interface includes the content to be restarted by the kitchen appliance: complete or skip; and the prompt information corresponding to the content to be restarted by the kitchen appliance: which may be a video and / or voice broadcast of the kitchen appliance restart.

[0040] refer to Figure 6 In a specific embodiment of this application, assuming that the first fault type includes multiple faults, the execution content corresponding to each fault and the prompt information corresponding to the execution content are displayed sequentially according to a preset order. For example, the first fault type includes Wi-Fi password error, weak Wi-Fi signal, and kitchen appliance hardware failure. Among these, the probability of kitchen appliance hardware failure is greater than the probability of weak Wi-Fi signal, and the probability of weak Wi-Fi signal is greater than the probability of Wi-Fi password error. Therefore, the execution content of kitchen appliance restarting for kitchen appliance hardware failure and the prompt information corresponding to the kitchen appliance restarting content can be displayed sequentially, the execution content of router location adjustment for weak Wi-Fi signal and the prompt information corresponding to the router location adjustment content can be displayed, and the execution content of password input for Wi-Fi password error and the prompt information corresponding to the password input content can be displayed sequentially.

[0041] In this embodiment, by sending a network request to the kitchen appliance in real time when the current execution content is successfully executed, and after the kitchen appliance has completed network repair, the invalid execution of subsequent execution content is avoided, thereby improving the efficiency of network repair.

[0042] In this embodiment of the application, after S2002, the IoT repair method further includes: The next item to be executed is determined as the current item to be executed; the execution order of the next item to be executed is after the execution order of the current item to be executed, and the execution order of the next item to be executed is adjacent to the execution order of the current item to be executed; Repeat execution of S2001-S2002 until a network connection response success message is received from the kitchen appliance, or until there is no next content to be executed for the current content to be executed and the corresponding network connection response failure message is received for the current content to be executed.

[0043] In this embodiment of the application, receiving a successful network response during the above-mentioned loop indicates that the network repair of the kitchen appliance is successful; if there is no next execution content for the current execution content and the current execution content receives a failed network response, it indicates that the network repair of the kitchen appliance cannot be completed based on the displayed repair guidance interface.

[0044] In this embodiment, by displaying the execution content sequentially based on the execution order, a network request is sent to the kitchen appliance after execution is completed, thereby ensuring that the kitchen appliance does not require subsequent repair guidance operations after the intermediate network repair is successful, thus improving the efficiency of network repair.

[0045] In this application embodiment, the IoT repair method further includes: If there is no next content to be executed for the current content to be executed and the current content to be executed fails to receive a network response, a repair failure message will be displayed on the repair guide interface.

[0046] Repeat execution: S1001-S1004.

[0047] In this embodiment of the application, when the network repair of kitchen appliances cannot be completed based on the displayed repair guidance interface, data is re-collected and sent to the cloud, thereby performing a secondary diagnosis of the kitchen appliance faults and improving the accuracy and reliability of the network repair of kitchen appliances.

[0048] In a specific embodiment of this application, it is assumed that the repair operation information corresponding to the first fault type includes information to be executed A and information to be executed B, wherein the execution order of information to be executed A is higher than the execution order of information to be executed B. Based on the execution order, the execution content corresponding to information to be executed A and the execution content corresponding to information to be executed B are displayed sequentially. Specifically, when the current execution content is the execution content corresponding to information to be executed A, and the user's execution operation for the execution content corresponding to information to be executed A has been responded to, if the execution content corresponding to information to be executed A is executed successfully, the target terminal will send a network request to the kitchen appliance to determine whether the kitchen appliance can connect to the network after completing information to be executed A. If it is determined that the kitchen appliance can connect to the network after completing information to be executed A, information to be executed B can be skipped, and a repair success message can be displayed. If it is determined that the kitchen appliance cannot connect to the network after completing information to be executed A, information to be executed B is displayed. If the execution content corresponding to information to be executed A is executed successfully but the kitchen appliance still cannot connect to the network, a second fault diagnosis is performed by re-collecting data.

[0049] In this application embodiment, the IoT repair method further includes: S5001, Obtain the number of fault identification requests; the number of fault identification requests represents the number of times the target terminal sends the first fault factor information to the cloud server.

[0050] S5002. If the number of fault identification requests is greater than or equal to the preset number of requests, the user will be redirected to the customer service consultation interface. A number of fault identification requests greater than or equal to the preset number of requests indicates that there is too much network diagnostic process for kitchen appliances.

[0051] In this embodiment, after the cloud server has performed multiple diagnostics on the network failure of the kitchen appliances, the user is redirected to the customer service interface for human intervention, thereby improving user comfort.

[0052] In this embodiment, the target fault type includes a second fault type that the user cannot repair independently. The repair operation information corresponding to the second fault type includes repair point information and map data information; a repair point refers to a location with professional repair personnel; S1004 includes: The repair guidance interface displays information on available repair points and corresponding available time slots. The available repair point and available time slots are determined based on the target terminal's geographical location, repair point information, and map data.

[0053] In this embodiment of the application, the user can determine the offline repair point and repair time based on the optional repair point information and optional time information; specifically, the user can also choose professional personnel to pick up the parts at their door.

[0054] In this embodiment of the application, by displaying a repair guidance interface to the user that includes information on repair points and optional time information for the second fault type, the user can go to the nearest repair point for offline maintenance when they are unable to repair it independently, thereby improving the reliability and flexibility of the network repair of kitchen appliances.

[0055] In this application embodiment, the target fault type includes a third fault type: network lag or network interruption of kitchen appliances; the IoT repair method further includes: Upon receiving the third fault type and corresponding repair operation information from the cloud server, an interruption repair guidance interface is displayed; the third fault type and corresponding repair operation information are determined based on the second fault factor information sent by the kitchen appliance to the cloud server; the interruption repair guidance interface is determined based on the third fault type and corresponding repair operation information.

[0056] In this embodiment of the application, when the network connection of the kitchen appliance is interrupted or the network connection is slow, the third fault type of the kitchen appliance and the corresponding repair operation information can be determined based on the second fault factor information sent autonomously by the kitchen appliance, thereby improving the network reliability and network stability of the kitchen appliance.

[0057] The IoT repair method in this application embodiment has the following beneficial effects: Upon receiving a network response failure message from a kitchen appliance, the target terminal collects the first fault factor information corresponding to both the target terminal and the kitchen appliance, and sends the first fault factor information to the cloud server. This enables the cloud server to diagnose the network fault and display a repair guidance interface based on the target fault type and repair operation information sent from the cloud, thereby guiding the network repair of the kitchen appliance and reducing the complexity and difficulty of network repair.

[0058] refer to Figure 7 On the other hand, embodiments of this application also provide an Internet of Things (IoT) repair system, the system comprising: The information acquisition module 101 is used to acquire the first fault factor information corresponding to the target terminal and the kitchen appliance respectively when receiving the network response failure information sent by the kitchen appliance; the first fault factor information includes the information generated during the network response failure of the kitchen appliance and the factor information affecting the network response of the kitchen appliance.

[0059] The fault identification module 102 is used to send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the corresponding repair operation information.

[0060] The information receiving module 103 is used to receive the target fault type and repair operation information sent by the cloud server.

[0061] The guidance display module 104 is used to display the repair guidance interface; the repair guidance interface is determined based on the target fault type and repair operation information.

[0062] The guidance display module includes: The prompt display unit is used to display prompt information for the currently pending content corresponding to the current execution order on the repair guidance interface.

[0063] The network request unit is used to respond to the execution operation of the currently pending content, and to send a network request to the kitchen appliance if the current pending content is successfully executed.

[0064] The successful display unit is used to display a successful repair message on the repair guidance interface when a network connection response message is received from the kitchen appliance.

[0065] The IoT repair system also includes: The display update module is used to determine the next content to be executed as the current content to be executed; the execution order of the next content to be executed is after the execution order of the current content to be executed, and the execution order of the next content to be executed is adjacent to the execution order of the current content to be executed.

[0066] The first loop module is used for repeated execution: it displays the prompt information of the current pending content corresponding to the current execution order on the repair guidance interface, and responds to the execution operation of the current pending content. If the current pending content is executed successfully, it sends a network request to the kitchen appliance until it receives a successful network response information from the kitchen appliance, or if there is no next pending content and the current pending content receives a network response failure information.

[0067] The failure display module is used to display a repair failure message on the repair guidance interface when there is no next content to be executed for the current content to be executed and the current content to be executed receives a network response failure message. The second loop module is used to repeatedly execute: when receiving a network response failure message from a kitchen appliance, it collects the first fault factor information corresponding to the target terminal and the kitchen appliance respectively, and displays the repair guidance interface.

[0068] The request count acquisition module is used to acquire the number of fault identification requests; the number of fault identification requests represents the number of times the target terminal sends the first fault factor information to the cloud server; The redirect module is used to redirect to the customer service interface when the number of fault identification requests is greater than or equal to the preset number of requests.

[0069] The stuttering repair module is used to display an interruption repair guidance interface when it receives the third fault type and the corresponding repair operation information sent by the cloud server. The third fault type and the corresponding repair operation information are determined based on the second fault factor information sent by the kitchen appliance to the cloud server. The interruption repair guidance interface is determined based on the third fault type and the corresponding repair operation information.

[0070] The guidance display module also includes: The offline appointment unit is used to display information on available repair shops and corresponding available time slots on the repair guidance interface. The available repair shop and available time slots are determined based on the target terminal's geographical location, repair shop information, and map data.

[0071] refer to Figure 8 This application also provides an IoT diagnostic method applied to a cloud server, comprising: S9001, Receive first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and information on factors affecting the kitchen appliance network response.

[0072] S9002. Based on the information of the first fault factor, fault identification is performed to obtain the target fault type.

[0073] S9003. Determine the repair operation information corresponding to the target fault type.

[0074] S9004. Send the target fault type and repair operation information to the target terminal so that the target terminal can display the repair guidance interface; the repair guidance interface is determined based on the target fault type and repair operation information.

[0075] This application also provides an Internet of Things (IoT) diagnostic system, including: The factor receiving module is used to receive the first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and factor information affecting the network response of the kitchen appliance.

[0076] The fault identification module is used to identify faults based on the first fault factor information to obtain the target fault type.

[0077] The operation determination module is used to determine the repair operation information corresponding to the target fault type.

[0078] The information sending module is used to send the target fault type and repair operation information to the target terminal so that the target terminal can display the repair guidance interface; the repair guidance interface is determined based on the target fault type and repair operation information.

[0079] This application also provides an electronic device, which includes a processor and a memory. The memory stores at least one instruction or at least one program. The processor loads and executes the at least one instruction or at least one program to implement the IoT repair method or IoT diagnostic method described above.

[0080] Memory is used to store software programs and modules. The processor executes these stored software programs and modules to perform various functional applications and data processing. Memory can primarily consist of a program storage area and a data storage area. The program storage area stores the operating system, application programs required for functionality, etc.; the data storage area stores data created based on device usage, etc. Furthermore, memory can include high-speed random access memory (RAM) and non-volatile memory, such as at least one hard disk drive, flash memory, or other volatile solid-state storage devices. Correspondingly, memory can also include a memory controller to provide the processor with access to the memory.

[0081] The methods and embodiments provided in this application can be executed in electronic devices such as mobile terminals, computer terminals, servers, or similar computing devices. Figure 9 This is the electronic device provided in the embodiments of this application. For example... Figure 9As shown, the electronic device 900 can vary significantly due to differences in configuration or performance. It may include one or more central processing units (CPUs) 910 (CPUs 910 may include, but are not limited to, microprocessors such as MCUs or programmable logic devices such as FPGAs), a memory 930 for storing data, and one or more storage media 920 (e.g., one or more mass storage devices) for storing application programs 923 or data 922. The memory 930 and storage media 920 may be temporary or persistent storage. The program stored in the storage media 920 may include one or more modules, each module may include a series of instruction operations on the electronic device. Furthermore, the CPU 910 may be configured to communicate with the storage media 920 and execute the series of instruction operations in the storage media 920 on the electronic device 900. Electronic device 900 may also include one or more power supplies 960, one or more wired or wireless network interfaces 950, one or more input / output interfaces 940, and / or one or more operating systems 921, such as Windows Server™, Mac OS X™, Unix™, Linux™, FreeBSD™, etc.

[0082] The input / output interface 940 can be used to receive or send data via a network. Specific examples of the network described above may include a wireless network provided by the communication provider of the electronic device 900. In one example, the input / output interface 940 includes a network interface controller (NIC), which can connect to other network devices via a base station to communicate with the Internet. In another example, the input / output interface 940 may be a radio frequency (RF) module used for wireless communication with the Internet.

[0083] Those skilled in the art will understand that Figure 9 The structure shown is for illustrative purposes only and does not limit the structure of the electronic device described above. For example, the electronic device 900 may also include... Figure 9 The more or fewer components shown, or having the same Figure 9 The different configurations shown.

[0084] Embodiments of this application also provide a storage medium storing at least one instruction or at least one program, wherein the at least one instruction or at least one program is loaded and executed by a processor to implement the IoT repair method or IoT diagnostic method as described above.

[0085] The foregoing description has fully disclosed the specific embodiments of this application. It should be noted that any modifications made by those skilled in the art to the specific embodiments of this application do not depart from the scope of the claims. Accordingly, the scope of the claims of this application is not limited to the foregoing specific embodiments.

Claims

1. An Internet of Things (IoT) repair method, characterized in that, Applied to the target terminal, the method includes: Upon receiving a network response failure message from a kitchen appliance, first fault factor information corresponding to both the target terminal and the kitchen appliance is collected; the first fault factor information includes information generated during the network response failure of the kitchen appliance and information on factors affecting the network response of the kitchen appliance. Send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the repair operation information corresponding to the target fault type. Receive the target fault type and the repair operation information sent by the cloud server; The repair guidance interface is displayed; the repair guidance interface is determined based on the target fault type and the repair operation information.

2. The IoT repair method according to claim 1, characterized in that, The target fault type includes a first fault type that can be repaired independently by the user, and the repair operation information corresponding to the first fault type includes at least one piece of information to be executed. The at least one piece of information to be executed includes the execution order of at least one piece of content to be executed and the prompt information of the at least one piece of content to be executed; The interface displaying the repair guidance includes: The repair guidance interface displays prompts for the currently pending content corresponding to the current execution order; In response to the execution operation of the currently pending content, if the currently pending content is successfully executed, a network connection request is sent to the kitchen appliance; Upon receiving a successful network connection response from the kitchen appliance, a successful repair message will be displayed on the repair guidance interface.

3. The IoT repair method according to claim 2, characterized in that, In response to the execution operation of the currently pending content, after successfully executing the currently pending content and sending a network connection request to the kitchen appliance, the method further includes: The next content to be executed is determined as the current content to be executed; the execution order of the next content to be executed is after the execution order of the current content to be executed, and the execution order of the next content to be executed is adjacent to the execution order of the current content to be executed; Repeated execution: The repair guidance interface displays a prompt message for the currently pending content corresponding to the current execution order. In response to the execution operation of the currently pending content, if the currently pending content is executed successfully, a network request is sent to the kitchen appliance until a network response success message is received from the kitchen appliance, or the currently pending content does not have a next pending content and the currently pending content receives the network response failure message.

4. The IoT repair method according to claim 3, characterized in that, The method further includes: If there is no next content to be executed for the current content to be executed and the current content to be executed corresponds to the network response failure information, a repair failure prompt message will be displayed on the repair guidance interface. Repeated execution: When receiving a network response failure message from a kitchen appliance, the system collects the first fault factor information corresponding to the target terminal and the kitchen appliance respectively, and displays the repair guidance interface.

5. The IoT repair method according to claim 4, characterized in that, The method further includes: The number of fault identification requests is obtained; the number of fault identification requests represents the number of times the target terminal sends the first fault factor information to the cloud server. If the number of fault identification requests is greater than or equal to the preset number of requests, the user will be redirected to the customer service interface.

6. The IoT repair method according to claim 1, characterized in that, The target fault type includes a second fault type that the user cannot repair independently. The repair operation information corresponding to the second fault type includes repair point information and map data information. The interface displaying the repair guidance includes: The repair guidance interface displays information on available repair shops and corresponding available time information for those repair shops. The optional repair point information and the optional time information are determined based on the geographical location of the target terminal, the repair point information, and the map data information.

7. The IoT repair method according to claim 1, characterized in that, The target fault type includes a third fault type: network lag or network interruption of the kitchen appliance; the method further includes: Upon receiving the third fault type and the corresponding repair operation information sent by the cloud server, an interruption repair guidance interface is displayed; the third fault type and the corresponding repair operation information are determined based on the second fault factor information sent by the kitchen appliance to the cloud server; the interruption repair guidance interface is determined based on the third fault type and the corresponding repair operation information.

8. An Internet of Things (IoT) repair system, characterized in that, The system, applied to a target terminal, includes: The information acquisition module is used to acquire first fault factor information corresponding to the target terminal and the kitchen appliance respectively when receiving network response failure information sent by the kitchen appliance; the first fault factor information includes information generated during the network response failure of the kitchen appliance and information on factors affecting the network response of the kitchen appliance. The fault identification module is used to send the first fault factor information to the cloud server so that the cloud server can identify the fault based on the first fault factor information and obtain the target fault type and the repair operation information corresponding to the target fault type. The information receiving module is used to receive the target fault type and the repair operation information sent by the cloud server; The guidance display module is used to display the repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

9. An Internet of Things (IoT) diagnostic method, characterized in that, Applied to a cloud server, the method includes: Receive first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and information on factors affecting the network response of the kitchen appliance; Based on the first fault factor information, fault identification is performed to obtain the target fault type; Determine the repair operation information corresponding to the target fault type; The target fault type and the repair operation information are sent to the target terminal so that the target terminal displays a repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

10. An Internet of Things (IoT) diagnostic system, characterized in that, The system, applied to a cloud server, includes: The factor receiving module is used to receive first fault factor information sent by the target terminal; the first fault factor information includes information generated during the failure of the kitchen appliance network response and factor information affecting the network response of the kitchen appliance; The fault identification module is used to identify faults based on the first fault factor information to obtain the target fault type; The operation determination module is used to determine the repair operation information corresponding to the target fault type; The information sending module is used to send the target fault type and the repair operation information to the target terminal so that the target terminal displays a repair guidance interface; the repair guidance interface is determined based on the target fault type and the repair operation information.

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