Product after-sales processing method and device, equipment, storage medium and program product

Abstract

The invention relates to the technical field of after-sales processing, and provides a product after-sales processing method, device and equipment, a storage medium and a program product, and the method comprises the steps: carrying out the source searching of a new product based on a product code and a delivery address of the new product; the new product is a product used for replacing a to-be-sold product, and the to-be-sold product is a product purchased through an offline store channel; based on the source searching result of the new product, obtaining delivery warehouse information and inventory management information of the new product; and determining the arrival time of the new product according to the delivery warehouse information, the inventory management information and the delivery address. Through automatic source searching, warehouse selection without manual operation and automatic product searching, the delivery time is visible, namely the predicted replacement in-place time is visible, so that the after-sales machine replacement efficiency is effectively improved, and the complexity of the machine replacement process is reduced.

Description

Technical Field

[0001] This invention relates to the field of after-sales service technology, and more particularly to product after-sales service methods, apparatus, equipment, storage media, and program products. Background Technology

[0002] In the field of after-sales service technology, especially in scenarios involving replacements due to product damage or quality issues, there are a series of problems that urgently need to be addressed. Regarding inventory, the fulfillment rate of the same model for after-sales replacements is low. When planning inventory, companies often focus on meeting the normal sales process, neglecting the needs of after-sales replacements. This leads to a severe shortage of available inventory of the same model when replacements are needed. Furthermore, in the information retrieval stage, current systems cannot provide after-sales personnel with comprehensive and accurate key information for replacements in a timely manner, resulting in long lead times for users. Therefore, improving the efficiency of after-sales replacements is a pressing issue that needs to be addressed. Summary of the Invention

[0003] This invention aims to solve at least one of the technical problems existing in the prior art. To this end, this invention proposes a product after-sales processing method that automatically locates products without requiring manual operation for warehouse selection, enabling visible delivery dates and visible estimated arrival times for replacements. This effectively improves after-sales replacement efficiency and reduces the complexity of the replacement process.

[0004] The present invention also proposes a product after-sales device, electronic device, storage medium, and program product.

[0005] A product after-sales service method according to a first aspect of the present invention includes: The new product is traced back to its source based on its product code and delivery address; the new product is used to replace the product awaiting after-sales service; the product awaiting after-sales service is a product purchased through offline store channels. Based on the sourcing results of the new product, obtain the shipping warehouse information and inventory management information of the new product; The arrival time of the new product is determined based on the shipping warehouse information, the inventory management information, and the delivery address.

[0006] According to one embodiment of the present invention, the sourcing of the new product based on its product code and delivery address includes: If the product model of the new product is the same as that of the product to be sold, the sourcing interface is called to source the new product based on the product code and delivery address of the new product. If the product model of the new product is inconsistent with that of the product to be sold, a list of different model products whose price difference between the different model product and the product to be sold is within a preset range is obtained according to the product code of the product to be sold. Based on the product code of each of the different product models in the list of different product models and the delivery address, the sourcing interface is invoked to source the new product.

[0007] According to an embodiment of the present invention, after obtaining a list of different model products whose price difference with the product to be sold is within a preset range based on the product code of the product to be sold, the method further includes: Push the list of different product models to the user; Obtain the target product of a different model selected by the user based on the list of different models; Based on the product code of the target product of different model and the delivery address, the source tracing interface is invoked to trace the source of the target product of different model.

[0008] According to an embodiment of the present invention, after obtaining a list of different model products whose price difference with the product to be sold is within a preset range based on the product code of the product to be sold, the method further includes: Based on the delivery address, determine the offline experience store information for each of the different model products in the list of different model products; Push the list of different product models and information on offline experience stores for each of the different product models to the user; Obtain the target product of the different model selected by the user based on the list of different models, and the target offline experience store corresponding to the target product of the different model selected based on the offline experience store information; Schedule a user experience session for the target product of a different model at the target offline experience store.

[0009] According to one embodiment of the present invention, determining the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address includes: Based on the shipping warehouse information, obtain the inventory type of the shipping warehouse, the code of the optimal shipping warehouse, and the name of the optimal shipping warehouse; Based on the inventory management information, the inventory quantity of the new product and the delivery date of the new product to the warehouse are obtained; the delivery date to the warehouse is the time limit for delivering the new product to the optimal shipping warehouse; The arrival time of the new product is determined based on the product code of the new product, the delivery address, the inventory type, the code of the optimal shipping warehouse, the name of the optimal shipping warehouse, the inventory quantity, and the delivery date to the warehouse.

[0010] According to one embodiment of the present invention, the sourcing of the new product is triggered in the following manner: Obtain the identification file of the new product; If multiple fields in the identification file meet preset conditions, the sourcing of the new product is triggered; wherein the fields include the new machine provider field, the return / exchange type field, the product code field, the delivery address field, and the customized machine identification field.

[0011] According to one embodiment of the present invention, the method further includes: During the review of the identification file of the new product, the new product is traced back to its source based on its product code and delivery address. Based on the results of the re-sourcing and the delivery address, the arrival time of the new product is re-determined.

[0012] According to a second aspect of the present invention, a product after-sales service device includes: The sourcing module is used to source the new product based on its product code and delivery address; the new product is a product used to replace a product awaiting after-sales service; the product awaiting after-sales service is a product purchased through offline store channels. The acquisition module is used to acquire the shipping warehouse information and inventory management information of the new product based on the sourcing results of the new product; The arrival time determination module is used to determine the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address.

[0013] An electronic device according to a third aspect of the present invention includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to implement the product after-sales processing method as described above.

[0014] According to a fourth aspect of the present invention, a non-transitory computer-readable storage medium is provided thereon storing a computer program that, when executed by a processor, implements the product after-sales processing method as described above.

[0015] A computer program product according to a fifth aspect of the present invention includes a computer program that, when executed by a processor, implements the product after-sales processing method as described above.

[0016] The above-described one or more technical solutions in the embodiments of the present invention have at least one of the following technical effects: When entering after-sales replacement appraisal records, the system can automatically trigger the call to the source tracing interface to automatically trace the source, eliminating the need for tedious manual operations to select the shipping warehouse, which greatly saves time and labor costs. Automatic source finding can quickly and accurately locate the optimal shipping warehouse, improving the efficiency of the entire machine replacement process; It enables visualization of the estimated arrival time of replacement products, meaning that users and after-sales personnel can clearly see the estimated arrival time of replacement products, thereby improving user satisfaction; This allows for machine replacement based on whether the machine is in transit, in production, or within production capacity. It enables the sharing of inventory between customer cloud warehouses and collaborative warehouses for after-sales replacement, allowing resources to be shared between different warehouses and further improving the efficiency and flexibility of replacement. At the same time, the shared inventory function can be used to allocate products from customer cloud warehouses or collaborative warehouses in other regions, thereby quickly meeting users' replacement needs.

[0017] Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. Attached Figure Description

[0018] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0019] Figure 1 This is a flowchart illustrating the product after-sales service method provided in an embodiment of the present invention.

[0020] Figure 2 This is a flowchart illustrating the automatic source tracing method for after-sales replacement provided in an embodiment of the present invention.

[0021] Figure 3 This is a schematic diagram of the product after-sales processing device provided in an embodiment of the present invention.

[0022] Figure 4 This is a schematic diagram of the structure of the electronic device provided in an embodiment of the present invention. Detailed Implementation

[0023] The embodiments of the present invention will be described in further detail below with reference to the accompanying drawings and examples. The following examples are for illustrative purposes only and should not be construed as limiting the scope of the invention.

[0024] In the description of the embodiments of the present invention, it should be noted that the terms "first", "second" and "third" are used for descriptive purposes only and should not be construed as indicating or implying relative importance.

[0025] In embodiments of the present invention, unless otherwise explicitly specified and limited, "above" or "below" the second feature can mean that the first feature is in direct contact with the second feature, or that the first feature is in indirect contact with the second feature through an intermediate medium. Furthermore, "above," "on top of," and "over" the second feature can mean that the first feature is directly above or diagonally above the second feature, or simply that the first feature is at a higher horizontal level than the second feature. "Below," "below," and "under" the second feature can mean that the first feature is directly below or diagonally below the second feature, or simply that the first feature is at a lower horizontal level than the second feature.

[0026] In the description of this specification, the references to terms such as "one embodiment," "some embodiments," "example," "specific example," or "some examples," etc., refer to specific features, structures, materials, or characteristics described in connection with that embodiment or example, which are included in at least one embodiment or example of the present invention. In this specification, the illustrative expressions of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the specific features, structures, materials, or characteristics described may be combined in any suitable manner in one or more embodiments or examples. Moreover, without contradiction, those skilled in the art can combine and integrate the different embodiments or examples described in this specification, as well as the features of different embodiments or examples.

[0027] Offline stores typically have relatively limited inventory, especially for less popular or discontinued models still under warranty. The availability rate for the same model is often low. When a replacement is needed, there may be situations where the store is out of stock and it's difficult to quickly source replacements from other channels, significantly extending the replacement process for users.

[0028] Compared to online sales platforms, offline stores are at a disadvantage in terms of information integration and retrieval. Their technology is not as intelligent, making it difficult to accurately and promptly determine the distribution of inventory for the same model, the optimal location of the shipping warehouse, and information on replaceable products of different models. This means that when processing replacement orders, store staff often need to spend considerable time communicating and coordinating with higher-level departments or other stores and warehouses, leading to inefficiency and a higher risk of information errors or delays.

[0029] Offline stores typically rely on manual selection of shipping warehouses, lacking intelligent sourcing systems. This results in suboptimal warehouse selection, longer transportation distances, higher costs, or longer delivery times. Furthermore, the absence of automated delivery time predictions prevents users from knowing in advance when their replacement devices will arrive, leading to a poor user experience.

[0030] Based on the aforementioned problems, this invention proposes a product after-sales service method.

[0031] Figure 1This is a flowchart illustrating the product after-sales service method provided in an embodiment of the present invention. (Refer to...) Figure 1 This invention provides a product after-sales service method, including: Step 101: Based on the product code and delivery address of the new product, trace the source of the new product.

[0032] It should be noted that the execution subject of the product after-sales processing method provided in the embodiments of the present invention can be a server, computer equipment, such as mobile phone, tablet computer, laptop computer, handheld computer, vehicle electronic equipment, wearable device, ultra-mobile personal computer (UMPC), netbook or personal digital assistant (PDA), etc.

[0033] In after-sales replacement scenarios, when a user's product needs to be replaced due to quality issues or damage, the product provided to the user to replace the old product is called a new product. That is, a new product is a product that is to be replaced by an after-sales product that has been damaged or has quality problems. The after-sales product is a product purchased through offline store channels.

[0034] The process involves obtaining the product code and shipping address for the new product. For example, users can upload the product code and shipping address through the app or by calling customer service and providing them with these details. Customer service will then upload the product code and shipping address via a PC. Based on this information, the new product is then traced back to its source. This tracing process can be understood as finding the supply source of the new product.

[0035] Step 102: Based on the sourcing results of the new product, obtain the shipping warehouse information and inventory management information of the new product.

[0036] Based on the sourcing results of the new product, the shipping warehouse information and inventory management information of the new product are obtained. The shipping warehouse information includes the inventory type of the shipping warehouse, the code of the optimal shipping warehouse, and the name of the optimal shipping warehouse. The inventory types of the shipping warehouse include the following four types: 1) In stock: This refers to an inventory status where the product is already stored in the warehouse and can be shipped at any time. This means that when the product is needed for after-sales replacement, the warehouse can immediately arrange packaging and transportation without waiting for production or other intermediate steps.

[0037] 2) In transit: This refers to products that have been shipped from the production site or other warehouse and are en route to the target warehouse. Although the products have not yet arrived at the warehouse, they are already in transit and have a clear expected arrival time.

[0038] 3) In Production: This refers to products that are currently being manufactured but have not yet been completed and put into storage. When a replacement machine requires this product, it must wait until production is completed and it goes through a series of processes such as inspection and packaging before it can be put into storage and shipped.

[0039] 4) Negative selling: This refers to a company accepting customer orders without having actual inventory, and then arranging production or procurement to meet the order demand. In the context of after-sales replacement, this means that the warehouse currently does not have the product in stock, but the replacement can be completed through subsequent production arrangements or by obtaining the product from other channels.

[0040] Different inventory types will affect the timing of machine replacement and the calculation of the expected delivery time. If it is in stock, the machine replacement can be carried out relatively quickly; if it is in transit or in production, the corresponding transportation or production time needs to be considered.

[0041] The optimal shipping warehouse refers to the warehouse most suitable for shipment, determined after comprehensively considering various factors throughout the sourcing process. "Optimal" is based on an evaluation of multiple key elements, including product inventory, shipping costs, transportation time, and efficiency. The optimal shipping warehouse code is a unique identifier used to identify the calculated most suitable warehouse for shipment.

[0042] Inventory management information includes the inventory quantity of new products and the delivery date of new products to the warehouse. The delivery date to the warehouse is the time limit for delivering new products to the optimal shipping warehouse, which is used to measure the time span of a product in the supply chain from the source to the shipping preparation position.

[0043] Optionally, based on the sourcing results of new products, information such as tenant codes and whether inventory is shared can also be obtained. The tenant code is a code that identifies a specific operational entity (such as a customer or business unit), for example, representing a specific operational entity such as a customer, supplier, or sales agent; whether inventory is shared indicates whether the inventory used for this after-sales replacement is shared.

[0044] Step 103: Determine the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address.

[0045] Specifically, based on the shipping warehouse information, the system obtains the warehouse's inventory type, the optimal shipping warehouse code, and the optimal shipping warehouse name. Based on inventory management information, it obtains the new product's inventory quantity and delivery date. Then, based on the new product's product code, delivery address, inventory type, optimal shipping warehouse code, optimal shipping warehouse name, inventory quantity, and delivery date, the system determines the new product's arrival time. For example, by calling the estimated delivery date interface, the system takes the new product's product code, delivery address, inventory type, optimal shipping warehouse code, optimal shipping warehouse name, inventory quantity, and delivery date as input parameters and outputs the new product's arrival time.

[0046] Optionally, the arrival time of a new product can be determined based on the optimal warehouse code and the new product's delivery address. For example, by calling the estimated delivery date interface, the optimal warehouse code and the new product's delivery address can be used as input parameters to output the new product's arrival time.

[0047] Optionally, the arrival time of a new product can be determined based on the optimal warehouse code / delivery date, the receiving address, the new product's product code, inventory type, and inventory quantity. For example, by calling the estimated delivery date interface, the optimal warehouse code / delivery date, the receiving address, the new product's product code, inventory type, and inventory quantity can be used as input parameters to output the new product's arrival time.

[0048] The product after-sales processing method provided in this invention traces the source of a new product based on its product code and delivery address. The new product is used to replace the product awaiting after-sales service. Based on the sourcing results, the method obtains the shipping warehouse information and inventory management information of the new product. The arrival time of the new product is determined according to the shipping warehouse information, inventory management information, and delivery address. This invention achieves visible delivery dates and predictable replacement arrival times through automatic sourcing, eliminating the need for manual warehouse selection and product retrieval. This effectively improves after-sales replacement efficiency and reduces the complexity of the replacement process.

[0049] Based on the above embodiments, the step of sourcing the new product based on its product code and delivery address includes: Step 110: If the product model of the new product is consistent with that of the product to be sold, the sourcing interface is called to source the new product based on the product code and delivery address of the new product. Step 111: If the product model of the new product is inconsistent with that of the product to be sold, obtain a list of different model products whose price difference between the different model product and the product to be sold is within a preset range, based on the product code of the product to be sold. Step 112: Based on the product code of each of the different models in the list of different models and the delivery address, call the sourcing interface to source the new product.

[0050] When a new product and an after-sales product share the same model number, the product code and shipping address of the new product are used directly to invoke the sourcing interface. The product code acts as the product's "identity card," uniquely identifying its specifications, configuration, and other detailed information. This code allows for precise identification of the corresponding product among numerous inventory items. The shipping address is a crucial factor in the sourcing process, as sourcing not only involves finding products in stock but also determining the most efficient way to deliver them to the customer. The shipping address helps the system determine the optimal warehouse and transportation route.

[0051] For example, if a user's laptop malfunctions and needs replacement, and the after-sales department confirms that the replacement product is the same model, the system will extract the new product's product code. This code contains detailed information such as the computer's model, processor model, and memory capacity, along with the user's shipping address. Then, through a sourcing interface, the system will search the company's warehouse management system and supply network for warehouses with inventory of the product. Combining this with the shipping address, the system will calculate which warehouse offers the fastest and lowest-cost shipping option, while also obtaining information such as the product's inventory status (in stock, in transit, or in production) and estimated delivery time.

[0052] When the new product and the product to be replaced have different models, the first step is to search for a list of products of the same model based on the product code of the product to be replaced. This is because, when it is not possible to provide a replacement of the same model, it is necessary to provide users with alternative models with similar prices. Through the price center, the system will search for products of the same model whose price difference with the product to be replaced is within a preset range, and sort them in ascending order of the absolute value of the price difference. Usually, the top few items are selected as the recommended list of products of the same model. The purpose of this is to provide users with some relatively reasonable alternatives in terms of price, while ensuring that these products can meet the user's needs to a certain extent. After obtaining the list of products of different models, for each product of the different model in the list, the sourcing interface is called based on its product code and delivery address. The principle of this step is similar to that of sourcing for products of the same model. The product code determines the detailed information of the product, and the delivery address is used to optimize the shipping plan. Through this sourcing process, information such as the optimal shipping warehouse, inventory type, and delivery time to the warehouse can be obtained for each product of the different model, and the estimated arrival time can be calculated. Finally, the information on these different models will be returned in ascending order of estimated delivery time. This way, when users select an alternative model, they can first see the product with the shortest estimated delivery time, making it easier for them to make a quick choice.

[0053] For example, suppose a user needs a replacement smartphone, but the same model is out of stock. The system will use the faulty phone's product code to search for other phone models within a 10% price range in the price center. For instance, if the original phone costs 3000 yuan, the system will search for other models priced between 2700 and 3300 yuan. After obtaining this list, for each different model, the system will use its product code and the user's shipping address to call the sourcing API. For example, for a different model priced at 3200 yuan, the system will use the product code to find the phone's inventory in various warehouses, combine it with the shipping address to determine the optimal shipping warehouse and route, obtain the inventory type (e.g., in stock, in transit) and delivery date, and calculate the estimated arrival time. Finally, the system will sort all the different model information by estimated arrival time and present it to the user, allowing them to choose a suitable replacement based on their needs (e.g., price preferences, arrival time preferences).

[0054] In this embodiment of the invention, when the new product and the product to be replaced are of the same model, the system can accurately provide users with the same model replacement product based on the product code and delivery address. This sourcing method allows for quick identification of the same model for replacement, eliminating the need for users to readjust to a new product model and thus improving user satisfaction with after-sales service. On the other hand, when the new product and the product to be replaced are of different models, the system provides users with flexible replacement options by obtaining a list of different models with price differences within a preset range and sourcing from them. When the same model product is unavailable, users can choose from alternative products with similar prices. This takes into account users' price acceptance and also provides users with other product options that may meet their basic needs. This approach better meets the personalized needs of different users and improves user satisfaction.

[0055] Based on the above embodiments, after obtaining a list of different model products whose price difference with the product to be sold is within a preset range according to the product code of the product to be sold, the method further includes: Step 120: Push the list of different product models to the user; Step 121: Obtain the target product of the different model selected by the user based on the list of different models; Step 122: Based on the product code of the target product of different model and the delivery address, call the sourcing interface to source the target product of different model.

[0056] After determining the list of different product models, push the list of different product models to users. The push method can be through a message push on a mobile application or displayed on a specific page of the after-sales replacement platform. The product name, model, appearance image, key performance parameters (such as processor model, memory size, hard drive capacity, etc.), price information, and a brief introduction to the product features are included.

[0057] After receiving a list of different product models, users will select one based on their needs, preferences, and evaluation of the product information. Specifically, users can select a target different product model by clicking a product link in the list, checking the corresponding selection box, or entering the product number in the interactive interface. The system will capture the user's selection actions in real time and record the selected target different product model information.

[0058] Based on the product code and delivery address of the target product (different model), the sourcing interface is invoked to locate the target product (different model). Specifically, the product code and delivery address of the target product (different model) are passed to the sourcing interface as input parameters. After receiving the product code and delivery address, the sourcing interface queries the warehouse inventory database for the inventory status of the target product (different model), including the inventory quantity and inventory type (spot, in transit, in production, negative sales) in different warehouses. Simultaneously, it calculates the transportation distance from different warehouses to the delivery address, the transportation time (considering the average speed and timeliness of different transportation modes), and the transportation cost (combining the pricing system of logistics partners). After a series of calculations and analyses, the sourcing interface returns the sourcing results, including the optimal shipping warehouse code and name, inventory type, and delivery date.

[0059] This invention provides users with a wider range of choices by pushing a list of different product models to users, thereby improving the user's after-sales replacement experience.

[0060] Based on the above embodiments, after obtaining a list of different model products whose price difference with the product to be sold is within a preset range according to the product code of the product to be sold, the method further includes: Step 130: Based on the delivery address, determine the offline experience store information for each of the different model products in the list of different model products; Step 131: Push the list of different product models and the offline experience store information for each of the different product models to the user; Step 132: Obtain the target product of the different model selected by the user based on the list of different models, and the target offline experience store corresponding to the target product of the different model selected based on the offline experience store information; Step 133: Schedule a user experience time for the target different model product with the target offline experience store.

[0061] By partnering with offline experience stores, users who intend to upgrade their devices but have concerns about different models are recommended to visit a nearby experience store for a hands-on experience.

[0062] Specifically, the system first integrates a geographic information database and an offline experience store database. The geographic information database contains information such as the geographical coordinates and administrative divisions of various regions; the offline experience store database stores detailed information about all experience stores, including their geographical coordinates, the types and models of products available for trial, etc. After obtaining the user's delivery address, the system uses geolocation technology to determine the user's location and then filters through the experience store database to find stores within that area or a certain surrounding radius that can offer trial experiences of different product models. The filtering process may also consider factors such as the size of the experience store and service quality ratings. Larger experience stores with better facilities and higher user ratings may be prioritized to ensure users receive a better experience environment and service.

[0063] The selected list of different product models is integrated with corresponding offline experience store information. Specifically, for each different product model, the name, address, and approximate distance from the user's delivery address of the corresponding offline experience store are included. Push notifications can be sent through various channels, such as message notifications via the after-sales replacement application, display on a dedicated replacement recommendation page within the application, or via email. On the display interface, the list of different product models can be presented in a table or with images, with each product entry displaying its key performance parameters, price, and corresponding experience store link or brief information for easy viewing and comparison by the user.

[0064] After receiving the push notification, users will consider their product needs and the convenience of the experience store, selecting a target product model and its corresponding offline experience store. Once the user makes their selection, the system will retrieve this information and automatically schedule a user experience session with the target offline experience store. During this process, the system will interact with the experience store's appointment management system, transmitting user information, appointment time, and other data. Upon receiving the appointment request, the experience store will confirm it according to its own schedule and send the confirmation result back to the system, which will then notify the user. If the appointment is successful, the user will receive a notification containing the experience time, the experience store's detailed address, and important notes. If the appointment fails, the system may recommend other suitable experience times or stores based on the user's preferences to ensure a smooth experience.

[0065] This invention identifies and pushes information about nearby offline experience stores based on the delivery address, fully considering the user's geographical convenience. Users no longer need to search for and filter experience stores themselves, saving time and effort. Compared to understanding products solely through online parameters, offline experiences allow users to more intuitively determine whether a product meets their needs, thus making more accurate replacement decisions and reducing regrets or returns due to products not meeting expectations. Furthermore, combining different product models with corresponding experience store information for push notifications improves marketing precision. Users not only see their desired products but also learn about locations where they can experience them in person, increasing their interest and purchase intention.

[0066] Based on the above embodiments, the sourcing of the new product is triggered in the following manner: Step 140: Obtain the identification file of the new product; Step 141: If multiple fields in the identification file meet the preset conditions, the source tracing of the new product is triggered; wherein, the fields include the new machine provider field, the return / exchange type field, the product code field, the delivery address field, and the customized machine identification field.

[0067] When sourcing a new product, several conditions must be met simultaneously to trigger the sourcing center interface call. First, the product's identification file is retrieved. This file is a record containing key product information, primarily used in after-sales replacement scenarios to record and describe various attributes of the new product and related replacement business details. This identification file contains several important fields, such as new product provider, return / exchange type, product code, shipping address, and customized product identifier. Sourcing the new product will be triggered when all these fields meet preset conditions.

[0068] For example, suppose the new machine provider field meets the criteria of a specific provider (such as the headquarters providing the new machine), the return / exchange type field meets the criteria of a specific return / exchange type (such as replacing a whole machine, replacing an internal machine, or replacing an external machine), the product code field and the delivery address field are not empty, and the customized machine identifier field is in a non-customized machine state. At this time, the sourcing center interface will be called to start the sourcing operation in order to determine the optimal shipping warehouse, inventory type, and other key information to support the subsequent after-sales replacement process.

[0069] The reason why multiple conditions must be met simultaneously to trigger the call to the source tracing center interface is as follows: 1) The product code is like a product's "identity card," accurately locating the product, while the shipping address specifies the delivery location. If either of these two pieces of information is missing, the sourcing system cannot accurately determine the shipping location and where to send the product, potentially leading to shipping chaos or even failure to ship. Therefore, both the product code and shipping address fields are not empty to ensure information integrity. Only when both of these crucial pieces of information exist can the sourcing system effectively query relevant information such as inventory and shipping warehouse.

[0070] 2) The condition that the headquarters provides a new machine clearly defines the responsible party, which means that the tracing process will only be triggered when the headquarters is responsible for providing a new product for replacement.

[0071] 3) The condition of "replacement of a complete unit, replacement of an internal unit, or replacement of an external unit" further limits the business scenario. Different return / exchange types involve different inventory management and shipping arrangements. For example, replacing a complete unit may require querying the inventory and shipping warehouse of the entire product, while replacing an internal or external unit may only involve some components of the product, and its inventory query and shipping methods may differ from those for a complete unit. By clearly defining the return / exchange type, the sourcing system can more accurately find the required inventory and shipping warehouse.

[0072] 4) The condition of marking "No" for customized machines is because customized machines have a unique production and supply process. Customized machines are typically produced according to specific user needs, and their inventory management and shipping arrangements differ from ordinary products. Customized machines are not suitable for processing through conventional sourcing processes; for example, it may be necessary to directly contact the production department to arrange production and shipping, rather than searching through existing inventory. Therefore, only non-customized machines will trigger sourcing to ensure that the sourcing process can operate effectively within the existing inventory management and shipping warehouse system.

[0073] In this embodiment of the invention, sourcing is triggered only when all key conditions are met, which can prevent invalid sourcing due to incomplete or non-compliant information and improve user satisfaction with after-sales service.

[0074] Based on the above embodiments, the method further includes: Step 150: During the review of the identification file of the new product, the new product is traced again based on its product code and delivery address. Step 151: Based on the results of the re-sourcing and the delivery address, redetermine the arrival time of the new product.

[0075] It's understandable that in the after-sales replacement process, there may be time intervals between the stages of entry, storage, and review of the identification file. During this time, factors such as product inventory status, warehouse arrangements, and transportation conditions may change. For example, when entering the identification file, the sourcing system might determine that a product is in stock, with sufficient inventory and a short estimated delivery time. However, before the identification file is saved, the in-stock inventory of that product might be tied up due to the processing of other replacement orders, changing its status to "in transit" or "in production," and consequently extending the estimated delivery time. Therefore, to ensure the accuracy of after-sales information, sourcing and estimated delivery times need to be checked during the entry, storage, and review of the identification plan.

[0076] There may be a time lag between saving and entering the authentication records, and product information may have changed. Re-sourcing ensures that the authentication records contain the latest inventory types and estimated delivery times, preventing subsequent processes (such as review and order generation) from being based on incorrect information. The saved information serves as a crucial basis for subsequent reviews and order generation. Re-sourcing ensures the accuracy and consistency of this information, helping to maintain the stability of the entire after-sales replacement data system. Inaccurate saved information may cause problems during the review process or generate orders that do not reflect the actual situation.

[0077] During the review and evaluation of product files, the new product is re-sourced based on its product code and delivery address. Simultaneously, based on the re-sourcing results and delivery address, the delivery time of the new product is re-determined. Re-sourcing and determining the estimated delivery time during the review and evaluation process provide reviewers with the most accurate product supply information, ensuring that the approved replacement plan is feasible. Once approved, the replacement order enters the actual execution phase, involving multiple stages such as warehouse shipping and logistics. Failure to re-source during the review process may result in the approval of a replacement order that cannot be completed on time due to inaccurate information, leading to risks such as user complaints and increased operating costs. Re-sourcing effectively mitigates these risks and ensures the smooth fulfillment of replacement orders.

[0078] In the process of reviewing and appraising files, this invention improves the accuracy and feasibility of the replacement process by re-tracing the source and estimating the delivery time, optimizes inventory management and resource allocation, and enhances the user experience.

[0079] Based on the above embodiments, after determining the arrival time of the new product according to the shipping warehouse information, the inventory management information, and the receiving address, the method further includes: Step 160: If the identification file of the new product is approved, a source order is generated based on the re-sourcing results of the identification file; Step 161: Generate a fulfillment order based on the source order; Step 162: Execute the fulfillment order to generate a shipping notification; the shipping notification includes the optimal shipping warehouse and arrival time for the new product.

[0080] Understandably, the Transaction Order (TO) is the initial order in the entire after-sales replacement process. It's the first order to record basic information related to the replacement after a replacement request is generated. This basic information may include the detailed specifications of the replacement product (such as the product model and configuration corresponding to the product code), user information (such as the shipping address), and the reason for the replacement (such as product quality issues or damage). The Fulfillment Order (FO) focuses on the fulfillment process of the after-sales replacement transaction. It contains detailed information and operational steps to ensure the successful delivery of the replacement product to the user. The Delivery Order (DO) is a document generated during the actual shipment stage of the replacement product. It is mainly used to notify relevant parties (such as logistics providers, warehouse managers, and users) that the product has been shipped.

[0081] When the appraisal file is submitted for review, the system will again call the sourcing and estimated delivery date interfaces. This is to reconfirm the product's inventory status and estimated arrival time during the review stage. If the file is approved by the center, a TO (Pre-Order) sourcing search will be generated. If the sourcing result shows no delivery date, the replacement order will fail to be generated. This is because no delivery date means the product's arrival time cannot be determined, and the replacement demand cannot be met, so a replacement order cannot be generated. If the sourcing result shows a delivery date, the order transaction fulfillment process will be executed, which means sending the new replacement product and picking up the old one through the delivery center. This means arranging logistics to deliver the new replacement product and collecting the old product.

[0082] At the point of generating a replacement order, the system synchronizes the new device shipping warehouse (i.e., the optimal shipping warehouse) and estimated arrival time on the FO (Fulfillment Order) via an HTTP interface. This is to promptly update the shipping information of the replacement product in the fulfillment order, enabling the logistics department and after-sales personnel to track and manage it. After shipment, the system synchronizes the new device shipping warehouse and estimated arrival time on the DO (Shipping Notification). This ensures that the information in the shipping notification is consistent with the actual shipment status, facilitating users and after-sales personnel to check the shipping status. CSS (such as a customer service system) will check if the new device shipping warehouse and estimated arrival time are not empty, and then update the latest new device shipping warehouse and estimated arrival time to the appraisal file. This is to keep the information in the appraisal file synchronized with the actual shipment status, facilitating subsequent queries and management.

[0083] In one embodiment, suppose a user's air conditioner malfunctions and they request a replacement. The system begins sourcing and finds three air conditioners (models ABC) in stock at warehouse A, which is relatively close to the user. By calculating the delivery time, it is estimated that the unit can be delivered to the user's designated delivery address within three business days. Based on these sourcing results, the system generates a source order. The source order may include: replacement product: one air conditioner of model ABC; product source: warehouse A; estimated delivery time: three business days; delivery address: No. XX, XX Street, XX District, XX City. Based on the source order, a fulfillment order is generated to specifically arrange the shipment. For example, the fulfillment order will specify express delivery and require the air conditioner to undergo quality inspection and standard packaging before shipment. It will also consider details such as contingency plans for damage to the air conditioner during transportation. This stage further refines the actual shipment operation process based on the source order. Based on the fulfillment order, a shipping notification is generated. This notification clearly informs warehouse A staff that one air conditioner (model ABC) will be shipped on a specific date to the address: No. XX, XX Street, XX District, XX City. Warehouse staff will then proceed with the actual shipping, handing the air conditioner over to the courier company. While arranging new unit shipments, replacement orders also consider the return of old units. For example, through communication with the user, it is confirmed that a courier will pick up the old unit the day after the new unit arrives. Packaging requirements and inspection standards for the old unit are specified to ensure its smooth return to the company for further processing.

[0084] The entire process of this invention is based on accurate sourcing and order generation, which can better ensure the quality and stability of new products provided to users, thereby improving user satisfaction with after-sales replacement services.

[0085] To further explain the product after-sales service method proposed in this invention, please refer to the following embodiments.

[0086] This invention specifically proposes an automatic source tracing method for after-sales replacement equipment, which includes the following steps: Step 1, Identification File Entry / Modification: On the PC identification file entry, modification, and query page, the identification results module has adjusted the field display position and added two fields: [Inventory Type] and [Estimated Delivery Time]. The position of the universal code field for delisted machines has been moved from the identification results module to the machine information module.

[0087]

Inventory Type

[0088]

New Machine Shipment Warehouse

[0089] Triggering sourcing: On the input / modification page, select the product code of the new product or the delivery address of the new machine. If the new machine provided by the headquarters is "Yes", the return / exchange type is "Replace the whole machine, replace the internal machine or replace the external machine", the delivery address of the new machine and the product code of the new product are not empty, and the customized machine is marked "No", then the sourcing center interface will be called to perform sourcing.

[0090] Step 2: Trigger the source sourcing call (connect to the source sourcing center): Calling nodes: On the PC, after-sales engineers enter and modify the appraisal file; on the PC, after-sales engineers save the appraisal file; on the PC, after-sales engineers submit the appraisal file for review.

[0091] If the new product and the old product are the same model: Based on the product code and fourth-level address code of the new product in the query box, the source sourcing interface is called to obtain the optimal shipping warehouse, inventory type, and delivery date; then, based on the optimal shipping warehouse, delivery date, and the product code of the new product, the estimated delivery date interface is called to obtain the estimated arrival time. Specifically, to check the estimated arrival time: for products in transit, in production, and sold at a loss, the delivery date needs to be input; for spot goods, the delivery date is not required.

[0092] If the new product and the old product are different models: ① First, based on the old product code in the query box, call the price center to query a list of different models within 10% of the old product's price difference (the price center is sorted in ascending order by the absolute value of the price difference, with the smallest absolute value of the price difference at the top, and the first 100 items are retrieved); ② Call the batch sourcing interface to batch obtain the optimal shipping warehouse, inventory type, and delivery date for 100 different models; ③ Based on the optimal shipping warehouse, delivery date, and new product code of the different models, call the batch estimated delivery date interface to obtain the estimated arrival time; ④ Return the results in ascending order of estimated arrival time.

[0093] Source sourcing interface: Input parameters include the product code of the new product, the four-level code of the new machine's delivery address, the business unit tenant (T), the after-sales exchange user (C, obtained from the configuration of work order management--basic data--category and marketing center), and whether inventory can be borrowed (default is yes); Output parameters include the tenant code, the optimal shipping warehouse code, the optimal shipping warehouse name, the inventory type, the delivery date to the warehouse, and whether inventory is shared.

[0094] Estimated delivery date interface: Input parameters include warehouse code / delivery date, receiving address, product code of new product, inventory type, and inventory quantity of new product; Output parameters include estimated arrival time.

[0095] Step 3, In-transit document description: Call the transaction fulfillment interface to generate a replacement order. After generating the replacement order, synchronize the latest shipping warehouse and estimated arrival time without transmitting the new machine's shipping warehouse and the old machine's shipping warehouse.

[0096] Step 4, Verification of Required Fields for Record Preservation: If the new machine provided by headquarters is "Yes", the customization label is "No", and the return / exchange type is "Replacement of Whole Unit or Replacement of Inner Unit or Replacement of Outer Unit", then the inventory type and estimated arrival time fields are required; if the new machine provided by headquarters is "Yes", the customization label is "No", the return / exchange type is "Replacement of Whole Unit or Replacement of Inner Unit or Replacement of Outer Unit", and the inventory type is not negative sales, then the new machine shipping warehouse field is required.

[0097] refer to Figure 3 ,based on Figure 3 The following two embodiments will be explained in detail: Example 1: Automatic sourcing via PC-based replacement file entry: When entering the PC-based identification file, the inventory type is automatically populated based on the sourcing service. If the sourcing fails due to no delivery date, a prompt to change the model is displayed. If the sourcing status is successful, the inventory type (e.g., in stock, in transit, in production, negative sales) needs to be marked, and the estimated arrival time is obtained. When saving the identification file, sourcing needs to be performed again, and the subsequent sourcing results will prevail. When the identification file is submitted for review, the sourcing and estimated delivery date are called again. After the file is approved by the center, a TO (Transfer Order) is generated to check the sourcing status and determine if there is no delivery date. If so, the replacement order generation fails. If not, the order transaction fulfillment process is executed, and the new machine is sent and the old machine is picked up through the delivery center. A replacement order node is generated, and the new machine shipping warehouse and estimated arrival time are synchronized to the FO (Output Order) via the HTTP interface. After shipment, the new machine shipping warehouse and estimated arrival time are synchronized to the DO (Delivery Order). The CSS (Customer Service) checks if the new machine shipping warehouse and estimated arrival time are not empty, and then updates the latest new machine shipping warehouse and estimated arrival time to the identification file.

[0098] Example 2: Automatic sourcing via APP-based device replacement profile entry: When entering a device replacement profile in the APP, for the replacement scenario, select "Yes" for "Is the new device provided by headquarters?", and the "Mailing Address" and "New Device Model" are required. If the sourcing status is successful, mark the inventory type (e.g., in stock, in transit, in production, negative sales) and obtain the estimated arrival time. If the new device sourcing fails, the entry will be blocked, a pop-up window will appear, and the selected model will be cleared (if the replacement category is the same model, the replacement category and model fields must also be cleared). When saving the profile, sourcing must be attempted again, and the subsequent sourcing results will prevail.

[0099] In this embodiment of the invention, when the after-sales replacement identification file is entered, a source sourcing call (connecting to the source sourcing center) is triggered. No manual operation is required for warehouse selection, and the machine is automatically found for replacement (all categories of the same model). The delivery date is visible, that is, the estimated arrival time of the replacement is visible. The inventory assistant can check whether there is inventory of the same model, the optimal shipping warehouse, and the estimated arrival time. After-sales replacement can be carried out through in-transit, in-production, and production capacity. After-sales replacement can use customer cloud warehouses and collaborative warehouses to share the source of goods, thereby effectively improving the efficiency of replacement and reducing the complexity of the replacement process.

[0100] The product after-sales processing device provided by the present invention is described below. The product after-sales processing device described below can be referred to in correspondence with the product after-sales processing method described above.

[0101] refer to Figure 3 The product after-sales processing device provided by the present invention includes a source tracing module 301, an acquisition module 302, and an arrival time determination module 303.

[0102] The sourcing module 301 is used to source the new product based on its product code and delivery address; the new product is a product used to replace the product awaiting after-sales service; the product awaiting after-sales service is a product purchased through offline store channels. The acquisition module 302 is used to acquire the shipping warehouse information and inventory management information of the new product based on the sourcing results of the new product; The arrival time determination module 303 is used to determine the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address. The product after-sales processing device provided in this invention locates new products based on their product codes and delivery addresses. These new products are intended to replace existing products. Based on the sourcing results, the device obtains the shipping warehouse information and inventory management information for the new products. The delivery time of the new products is determined according to the shipping warehouse information, inventory management information, and delivery address. This invention achieves visible delivery dates and predictable replacement arrival times through automatic sourcing, eliminating the need for manual warehouse selection and product retrieval. This effectively improves after-sales replacement efficiency and reduces the complexity of the replacement process.

[0103] In one embodiment, the source-finding module 301 is specifically used for: If the new product and the product to be sold have the same product model, the sourcing interface is called to source the new product based on the product code and delivery address of the new product. If the new product and the product to be sold have different product models, a list of different model products whose price difference with the product to be sold is within a preset range is obtained based on the product code of the product to be sold. Based on the product code of each different model product in the list of different model products and the delivery address, the sourcing interface is called to source the new product.

[0104] In one embodiment, the source-finding module 301 is further configured to: Push the list of different product models to the user; obtain the target different product model selected by the user based on the list of different product models; and call the sourcing interface to source the target different product model based on the product code of the target different product model and the delivery address.

[0105] In one embodiment, the source-finding module 301 is further configured to: Based on the delivery address, determine the offline experience store information for each of the different model products in the list of different models; push the list of different models and the offline experience store information for each of the different models to the user; obtain the target different model product selected by the user based on the list of different models, and the target offline experience store corresponding to the target different model product selected based on the offline experience store information; and schedule a user experience time for the target different model product with the target offline experience store.

[0106] In one embodiment, the delivery time determination module 303 is specifically used for: Based on the shipping warehouse information, obtain the inventory type of the shipping warehouse, the code of the optimal shipping warehouse, and the name of the optimal shipping warehouse; based on the inventory management information, obtain the inventory quantity of the new product and the delivery date of the new product; the delivery date is the time limit for delivering the new product to the optimal shipping warehouse; determine the arrival time of the new product according to the product code of the new product, the receiving address, the inventory type, the code of the optimal shipping warehouse, the name of the optimal shipping warehouse, the inventory quantity, and the delivery date.

[0107] In one embodiment, the source-finding module 301 is further configured to: Obtain the identification file of the new product; if multiple fields in the identification file meet preset conditions, trigger the sourcing of the new product; wherein, the fields include the new machine provider field, the return / exchange type field, the product code field, the delivery address field, and the customized machine identifier field.

[0108] In one embodiment, the source-finding module 301 is further configured to: During the review of the identification file of the new product, the new product is re-sourced based on its product code and delivery address; based on the results of the re-source search and the delivery address, the arrival time of the new product is re-determined.

[0109] Figure 4 An example is a schematic diagram of the physical structure of an electronic device, such as... Figure 4As shown, the electronic device may include a processor 410, a communications interface 420, a memory 430, and a communication bus 440, wherein the processor 410, communications interface 420, and memory 430 communicate with each other via the communication bus 440. The processor 410 can call logical instructions in the memory 430 to execute the following methods: sourcing the new product based on its product code and delivery address; the new product is a replacement for an after-sales product, which is a product purchased through offline store channels; based on the sourcing result of the new product, obtaining the shipping warehouse information and inventory management information of the new product; and determining the arrival time of the new product according to the shipping warehouse information, the inventory management information, and the delivery address.

[0110] Furthermore, the logical instructions in the aforementioned memory 430 can be implemented as software functional units and, when sold or used as independent products, can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art, or a part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0111] On the other hand, embodiments of the present invention disclose a computer program product, which includes a computer program stored on a non-transitory computer-readable storage medium. The computer program includes program instructions, and when the program instructions are executed by a computer, the computer can execute the product after-sales processing method provided in the above-described method embodiments, such as: tracing the source of the new product based on its product code and delivery address; the new product is a product used to replace the product to be sold after the warranty period, and the product to be sold after the warranty period is a product purchased through offline store channels; based on the tracing result of the new product, obtaining the shipping warehouse information and inventory management information of the new product; and determining the arrival time of the new product according to the shipping warehouse information, the inventory management information, and the delivery address.

[0112] In another aspect, embodiments of the present invention also provide a non-transitory computer-readable storage medium storing a computer program thereon. When executed by a processor, the computer program implements the product after-sales processing method provided in the above embodiments, which includes, for example, tracing the source of the new product based on its product code and delivery address; the new product being a product used to replace a product awaiting after-sales service, the product awaiting after-sales service being a product purchased through offline store channels; obtaining the shipping warehouse information and inventory management information of the new product based on the tracing result; and determining the arrival time of the new product according to the shipping warehouse information, the inventory management information, and the delivery address.

[0113] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate. The components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the modules can be selected to achieve the purpose of this embodiment according to actual needs. Those skilled in the art can understand and implement this without any creative effort.

[0114] Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus necessary general-purpose hardware platforms, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solutions, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute the methods described in the various embodiments or some parts of the embodiments.

[0115] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

[0116] The above embodiments are for illustrative purposes only and are not intended to limit the scope of the invention. Although the invention has been described in detail with reference to the embodiments, those skilled in the art should understand that various combinations, modifications, or equivalent substitutions of the technical solutions of the invention do not depart from the spirit and scope of the invention and should be covered within the scope of the invention.

Claims

1. A product after-sales service method, characterized in that, include: The new product is traced back to its source based on its product code and delivery address; the new product is used to replace the product awaiting after-sales service; the product awaiting after-sales service is a product purchased through offline store channels. Based on the sourcing results of the new product, obtain the shipping warehouse information and inventory management information of the new product; The arrival time of the new product is determined based on the shipping warehouse information, the inventory management information, and the delivery address.

2. The product after-sales processing method according to claim 1, characterized in that, The process of tracing the source of a new product based on its product code and shipping address includes: If the product model of the new product is the same as that of the product to be sold, the sourcing interface is called to source the new product based on the product code and delivery address of the new product. If the product model of the new product is inconsistent with that of the product to be sold, a list of different model products whose price difference between the different model product and the product to be sold is within a preset range is obtained according to the product code of the product to be sold. Based on the product code of each of the different product models in the list of different product models and the delivery address, the sourcing interface is invoked to source the new product.

3. The product after-sales processing method according to claim 2, characterized in that, After obtaining a list of different model products whose price difference with the product to be sold is within a preset range based on the product code of the product to be sold, the method further includes: Push the list of different product models to the user; Obtain the target product of a different model selected by the user based on the list of different models; Based on the product code of the target product of different model and the delivery address, the source tracing interface is invoked to trace the source of the target product of different model.

4. The product after-sales processing method according to claim 2, characterized in that, After obtaining a list of different model products whose price difference with the product to be sold is within a preset range based on the product code of the product to be sold, the method further includes: Based on the delivery address, determine the offline experience store information for each of the different model products in the list of different model products; Push the list of the different models of products and the offline experience store information of each of the different models of products to the user; Obtain the target product of the different model selected by the user based on the list of different models, and the target offline experience store corresponding to the target product of the different model selected based on the offline experience store information; Schedule a user experience session for the target product of a different model at the target offline experience store.

5. The product after-sales service method according to claim 1, characterized in that, Determining the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address includes: Based on the shipping warehouse information, obtain the inventory type of the shipping warehouse, the code of the optimal shipping warehouse, and the name of the optimal shipping warehouse; Based on the inventory management information, the inventory quantity of the new product and the delivery date of the new product to the warehouse are obtained; the delivery date to the warehouse is the time limit for delivering the new product to the optimal shipping warehouse; The arrival time of the new product is determined based on the product code of the new product, the delivery address, the inventory type, the code of the optimal shipping warehouse, the name of the optimal shipping warehouse, the inventory quantity, and the delivery date to the warehouse.

6. The product after-sales processing method according to claim 1, characterized in that, The sourcing of the new product is triggered in the following manner: Obtain the identification file of the new product; If multiple fields in the identification file meet preset conditions, the sourcing of the new product is triggered; wherein the fields include the new machine provider field, the return / exchange type field, the product code field, the delivery address field, and the customized machine identification field.

7. The product after-sales service method according to claim 1, characterized in that, The method further includes: During the review of the identification file of the new product, the new product is traced back to its source based on its product code and delivery address. Based on the results of the re-sourcing and the delivery address, the arrival time of the new product is re-determined.

8. A product after-sales processing device, characterized in that, include: The sourcing module is used to source the new product based on its product code and delivery address; the new product is a product used to replace a product awaiting after-sales service; the product awaiting after-sales service is a product purchased through offline store channels. The acquisition module is used to acquire the shipping warehouse information and inventory management information of the new product based on the sourcing results of the new product; The arrival time determination module is used to determine the arrival time of the new product based on the shipping warehouse information, the inventory management information, and the receiving address.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the product after-sales processing method as described in any one of claims 1 to 7.

10. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by the processor, it implements the product after-sales processing method as described in any one of claims 1 to 7.

11. A computer program product, comprising a computer program, characterized in that, When the computer program is executed by the processor, it implements the product after-sales processing method as described in any one of claims 1 to 7.

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