A dual-screen heterogeneous information display system and method in real-time consultation interaction

Abstract

The application discloses a kind of double-screen heterogeneous information display systems and methods in real-time consultation interaction, comprising: first user terminal, for the first user to use, with display interface;Second user terminal, for the second user to use, with the display interface including first display area and second display area;Service processing module, for obtaining the interactive input data that the first user terminal and / or the second user terminal input in the consultation interaction process, based on the interactive input data, generate the auxiliary information related to current consultation, and send the auxiliary information to the second display area of the second user terminal and display;The scheme has the characteristics of enhancing the professional decision support of the consultant, guaranteeing the professionalism and smoothness of the consultation process, establishing and strengthening professional trust and realizing the standardization and improvement of service quality.

Description

Technical Field

[0001] This invention relates to the field of real-time consultation and interaction, and in particular to a dual-screen heterogeneous information display system and method for real-time consultation and interaction. Background Technology

[0002] In real-time online consultation scenarios, consultants share the consultation interface with clients via links or QR codes. Clients open the interface through these methods, and while WebSockets allow for real-time synchronization of data between the consultant's and client's screens, limitations remain: Consultants, such as lawyers and business consultants, cannot access enhanced information through searches, such as providing legal provisions or in-depth interpretations. This diminishes their professionalism and hinders the establishment of trust. Even when information can be accessed, technical jargon and conceptual options require offline lookup, disrupting the consultation process and making it less efficient and less smooth.

[0003] Therefore, there is an urgent need to provide a dual-screen heterogeneous information display system and method for real-time consultation and interaction to solve the above problems. Summary of the Invention

[0004] Therefore, it is necessary to provide a dual-screen heterogeneous information display system and method for real-time consultation interaction to enhance the professional decision support of consultants, ensure the professionalism and smoothness of the consultation process, establish and strengthen professional trust, and achieve standardization and improvement of service quality.

[0005] To achieve the above objectives, the inventors provide a dual-screen heterogeneous information display system for real-time consultation and interaction, comprising: The first user terminal is for the use of the first user and is equipped with a display interface. A second user terminal is provided for use by a second user and has a display interface that includes a first display area and a second display area. The business processing module is used to acquire interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, generate auxiliary information related to the current consultation based on the interactive input data, and send the auxiliary information to the second display area of ​​the second user terminal for display.

[0006] As a preferred embodiment of the present invention, it further includes an information synchronization module, which is communicatively connected to the first user terminal and the second user terminal respectively, and is used to send the data that needs to be synchronized by the first user terminal and / or the second user terminal to the first display area of ​​the second user terminal and the display interface of the first user terminal for display.

[0007] In a preferred embodiment of the present invention, the business processing module includes a content generation service submodule, which is used to generate auxiliary information related to the current consultation based on the interactive input data.

[0008] As a preferred embodiment of the present invention, it further includes: an interactive data selection module, which selects key statements or keywords in the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process; The business processing module is also used to obtain the key statement or keyword selected by the interactive data selection module, generate auxiliary information related to the key statement or keyword, and send the auxiliary information to the second display area of ​​the second user terminal for display.

[0009] As a preferred embodiment of the present invention, it further includes: The Nth user terminal is used by the Nth user and includes a first display area, a second display area, and an Nth display area, where N ∈ [third, fourth, fifth, ..., N]. The business processing module is used to acquire interactive input data input by the first user terminal, the second user terminal, and / or the Nth user terminal during the consultation interaction process, generate auxiliary information related to the current consultation based on the interactive input data, and send the auxiliary information to the Nth display area of ​​the Nth user terminal for display.

[0010] To achieve the above objectives, the inventors also provide a method for displaying heterogeneous information on dual screens in real-time consultation interaction, comprising the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, the interactive input data is synchronously sent to the first display area of ​​the second user terminal and / or the display interface of the first user terminal for display; S3, Based on the interactive input data, generate auxiliary information related to the current consultation; S4, the auxiliary information is sent to the second display area of ​​the second user terminal for display.

[0011] As a preferred embodiment of the present invention, the method further includes the steps of: sending the shared information in the auxiliary information to the display interface of the first user terminal for display, and sending the non-shared information in the auxiliary information to the second display area of ​​the second user terminal for display.

[0012] As a preferred embodiment of the present invention, the method further includes the steps of: selecting key statements or keywords in interactive input data through a first user terminal and / or a second user terminal, and generating auxiliary information related to the key statements or keywords based on the selected key statements or keywords.

[0013] As a preferred embodiment of the present invention, the method further includes the following steps: M1, acquires the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, N∈[third, fourth, fifth, ..., N] during the consultation interaction process; M2 synchronously sends the interactive input data to the (N-1)th display area of ​​the Nth user terminal, the first display area of ​​the second user terminal, and the display interface of the first user terminal for display; M3, based on the interactive input data, generates auxiliary information related to the current consultation; M4 sends the auxiliary information to the Nth display area of ​​the Nth user terminal for display.

[0014] Unlike existing technologies, the above technical solution achieves the following beneficial effects: (1) Enhanced professional decision support for consultants: By displaying original information and AI-generated scripts in different areas on the same interface, real-time decision support is provided for consultants.

[0015] (2) By presenting information in a role-based and differentiated manner, the professionalism and smoothness of the consultation process are ensured, while the calculation process of the AI ​​in the background is hidden, thus ensuring the smooth completion of the consultation process at the technical level.

[0016] (3) Establish professional trust: Clients perceive the consultant's immediate professional competence, thereby enhancing their trust.

[0017] (4) Standardized service quality: Ensure that consultants of different levels can provide consistent professional services. Attached Figure Description

[0018] Figure 1 The system framework diagram described in the specific implementation method; Figure 2 A flowchart illustrating the method described in the specific implementation; Figure 3 The system and method flow described in the specific implementation method Figure 1 ; Figure 4 The system and method flow described in the specific implementation method Figure 2 ; Figure 5 The system and method flow described in the specific implementation method Figure 3 . Detailed Implementation

[0019] To explain in detail the technical content, structural features, objectives, and effects of the technical solution, the following description is provided in conjunction with specific embodiments and accompanying drawings.

[0020] like Figure 1 As shown, this embodiment provides a dual-screen heterogeneous information display system for real-time consultation interaction, including: The first user terminal is for the use of the first user and is equipped with a display interface. A second user terminal is provided for use by a second user and has a display interface that includes a first display area and a second display area. The business processing module is used to acquire interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process, generate auxiliary information related to the current consultation based on the interactive input data, and send the auxiliary information to the second display area of ​​the second user terminal for display.

[0021] In the above embodiments, the business processing module includes a content generation service submodule, which is used to generate auxiliary information related to the current consultation based on the interactive input data.

[0022] In some embodiments, the system further includes an information synchronization module, which is communicatively connected to the first user terminal and the second user terminal, and is used to send the data that needs to be synchronized between the first user terminal and / or the second user terminal to the first display area of ​​the second user terminal and the display interface of the first user terminal for display.

[0023] In some embodiments, the system further includes an interactive data selection module, which selects key statements or keywords from the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process. The business processing module is further configured to acquire the key statements or keywords selected by the interactive data selection module, generate auxiliary information related to the key statements or keywords, and send the auxiliary information to the second display area of ​​the second user terminal for display. That is, when a customer or consultant needs to understand certain key statements or keywords in the interactive input data, they can select relevant information to generate auxiliary information related to the key statements or keywords.

[0024] In different embodiments, the system further includes: an Nth user terminal for use by the Nth user, which includes a first display area, a second display area, and an Nth display area, where N ∈ [three, four, five, ..., N]; for example, when N is three, the system includes a third user terminal for use by the third user, which includes a first display area, a second display area, and a third display area; when N is 4, the system includes a third user terminal and a fourth user terminal, wherein the third user terminal is for use by the third user and includes a first display area, a second display area, and a third display area, and the fourth user terminal is for use by the fourth user and includes a first display area, a second display area, a third display area, and a fourth display area; and so on.

[0025] The business processing module is used to acquire interactive input data from the first user terminal, the second user terminal, and / or the Nth user terminal during the consultation interaction process. Based on the interactive input data, it generates auxiliary information related to the current consultation and sends the auxiliary information to the Nth display area of ​​the Nth user terminal for display. This embodiment can effectively achieve the purpose of hierarchical management and hierarchical display, and the multi-screen heterogeneous information display facilitates guidance and management between personnel in different positions.

[0026] like Figure 2 As shown, this embodiment provides a method for displaying heterogeneous information on two screens in real-time consultation interaction, including the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, the interactive input data is synchronously sent to the first display area of ​​the second user terminal and / or the display interface of the first user terminal for display; S3, Based on the interactive input data, generate auxiliary information related to the current consultation; S4, the auxiliary information is sent to the second display area of ​​the second user terminal for display.

[0027] In the specific implementation of the above embodiments, the steps may further include: sending the shared information in the auxiliary information to the display interface of the first user terminal for display, and sending the non-shared information in the auxiliary information to the second display area of ​​the second user terminal for display. In this embodiment, shared information refers to information that can be simultaneously displayed to both customers and consultants, while non-shared information refers to information displayed only to consultants, so that consultants can understand or master it and provide more professional services to customers.

[0028] In some embodiments, the method further includes the step of: selecting key statements or keywords in the interactive input data via a first user terminal and / or a second user terminal, and generating auxiliary information related to the selected key statements or keywords based on the selected key statements or keywords. That is, when a customer or consultant needs to understand certain key statements or keywords in the interactive input data, they can select relevant information to generate auxiliary information related to the key statements or keywords.

[0029] In different embodiments, in order to achieve hierarchical management and hierarchical display, this method further includes the following steps: M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, where N ∈ [third, fourth, fifth, ..., N], during the consultation interaction process; when N is three, M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, and / or the third user terminal during the consultation interaction process; when N is four, M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, the third user terminal, and / or the fourth user terminal during the consultation interaction process; and so on.

[0030] M2 synchronously sends the interactive input data to the (N-1)th display area of ​​the Nth user terminal, the first display area of ​​the second user terminal, and the display interface of the first user terminal for display; M3, based on the interactive input data, generates auxiliary information related to the current consultation; M4 sends the auxiliary information to the Nth display area of ​​the Nth user terminal for display. This embodiment can effectively achieve the purpose of hierarchical management and hierarchical display, and the multi-screen heterogeneous information display facilitates guidance and management between superiors and subordinates.

[0031] The systems and methods described above can achieve the following objectives of the present invention: Enhance professional decision support for consultants: Under the premise of real-time consultation and communication between consultants and clients, provide consultants with real-time and highly relevant enhanced auxiliary information, such as: professional characteristic interpretation, business interpretation, investor interpretation, legal interpretation, terminology interpretation, and speech suggestions, thereby breaking through the professional ability bottleneck caused by the inability to search immediately or excessive thinking time.

[0032] Ensuring the professionalism and smoothness of the consultation process: Through intelligent back-end processing and differentiated front-end display, consultants can naturally integrate professional information into the consultation without interrupting the real-time dialogue or exposing the back-end query process. This eliminates process interruptions caused by offline queries or thinking, thereby improving consultation efficiency and user experience.

[0033] Building and strengthening professional trust: By providing consultants with instant "knowledge plug-ins," clients can perceive accurate and professional feedback from consultants in real time, thereby helping to build and strengthen clients' trust in the consultants' professional capabilities at the technical level.

[0034] Achieving standardization and improvement of service quality: Through systematic auxiliary information support, it is possible to compensate for the differences in experience and knowledge levels among different consultants to a certain extent, ensuring that clients receive stable and high-quality professional consulting services.

[0035] To provide a detailed explanation and illustration of the specific implementation process of this system and method, the following example is provided: Example

[0036] The current scenario is a business consulting scenario, where a second user provides business consulting services to a first user, guiding the first user to confirm key information such as the product and product type; The second user opens the second user terminal through a browser, creates a business consultation service, and enters the consultation page. The second user terminal includes a first display area on the left and a second display area on the right. The first display area includes the consultation question, such as: clearly describe the product and product type in one sentence, and the corresponding input or selection items for the question, i.e., the interactive input data. Then the second user uses the sharing information on the page to share with the first user via links, QR codes, etc. The first user opens their terminal (e.g., a browser) via a link or QR code, and establishes and maintains a connection with the information synchronization module using real-time communication technology (WebSocket). Figure 3 ; The second user consults with the first user through face-to-face or remote communication. During the consultation interaction, the second user's terminal inputs interactive data to "clearly describe the product in one sentence", such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate", and submits the data to the business processing module. Alternatively, the second user can consult with the first user through face-to-face or remote communication. During the consultation interaction, the first user's terminal inputs interactive data to "clearly explain the product in one sentence", such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate", and submits the data to the business processing module. The business processing module sends the interactive input data to the first user terminal via WebSocket technology through the information synchronization module, and the display page of the first user terminal displays the corresponding data. Meanwhile, the business processing module organizes prompts based on the interactive input data and calls content generation services, such as large model content generation services, to generate auxiliary information related to the current consultation, such as generating the product type and interpretation content corresponding to the product: "1. Graphene modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. By attaching a single layer of graphene to the grain boundary of aluminum foil, it is like repairing high speed for electrons."

[0037] Then, the business module sends the generated auxiliary information, such as product type and interpretation content, to the second user terminal, where it is displayed in the second display area. This allows the second user to quickly understand the professional knowledge related to graphene-modified aluminum alloy energy-saving cables and further communicate with the first user about the input of product type.

[0038] Alternatively, the business module may send a portion of the generated auxiliary information, such as the interpretation of the product type, to the second user terminal for display in the second display area of ​​the second user terminal. This allows the second user to quickly understand the professional knowledge related to graphene-modified aluminum alloy energy-saving cables and further communicate with the first user about the input of the product type. The business module may also send a portion of the generated auxiliary information, such as the product type, to the display area of ​​the first user terminal for display. Example

[0039] The current scenario is a business consulting scenario, where a second user provides business consulting services to a first user, guiding the first user to confirm key information such as the product and product type; The second user opens the second user terminal through a browser and creates a business consulting service. The second user terminal uses WebRTC technology to establish a signaling service and distributes messages as an information synchronization module. The consultation page of the second user terminal includes a first display area on the left and a second display area on the right. The first display area includes the consultation question, such as a brief description of the product and product type, as well as the corresponding input or selection items for the question, i.e., the interactive input data. Then the second user uses the sharing information on the page to share with the first user via links, QR codes, etc., including connection information in the signaling service; The first user opens the first user terminal, such as a browser, through a link or QR code, and obtains the connection information of the signaling service from it. Then, the first user uses WebRTC and the information synchronization module to establish and maintain the connection. The second user consults with the first user through face-to-face or remote communication. During the consultation interaction, the second user's terminal inputs interactive data that "clearly describes the product in one sentence," such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate," and submits it to the information synchronization module. The information synchronization module then sends the interactive input data to the first user's terminal via WebRTC, and the first user's terminal displays the corresponding data on its screen. Figure 4 ; Alternatively, the second user can consult with the first user through face-to-face or remote communication. During the consultation interaction, the first user's terminal inputs interactive data that "clearly describes the product in one sentence," such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate," and submits it to the information synchronization module. The information synchronization module then sends the interactive input data to the second user's terminal via WebRTC. The corresponding data is displayed on the first display area on the left side of the second user's terminal. Figure 5 ; Simultaneously, when the second user terminal inputs interactive data during the consultation process, such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate," the data is submitted to the business processing module. Based on this interactive input data, the business processing module organizes prompts, calls content generation services (such as large model content generation services), and generates auxiliary information related to the current consultation, such as the product type and interpretation: "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. We 'attach' single-layer graphene to the grain boundaries of the aluminum foil, like repairing high-speed electrons," etc. Figure 4 ; The business module sends the generated auxiliary information, such as product type and interpretation content, to the second user terminal, where it is displayed in the second display area. This allows the second user to quickly understand the professional knowledge related to graphene-modified aluminum alloy energy-saving cables and further communicate with the first user regarding product type input, such as... Figure 4 .

[0040] Alternatively, the business module may send a portion of the generated auxiliary information, such as the interpretation of the product type, to the second user terminal for display in the second display area of ​​the second user terminal. This allows the second user to quickly understand the professional knowledge related to graphene-modified aluminum alloy energy-saving cables and further communicate with the first user about the input of the product type. The business module may also send a portion of the generated auxiliary information, such as the product type, to the display area of ​​the first user terminal for display.

[0041] It should be noted that although the above embodiments have been described herein, this does not limit the scope of patent protection of the present invention. Therefore, any changes and modifications made to the embodiments described herein based on the innovative concept of the present invention, or equivalent structural or procedural transformations made using the content of the present invention's specification and drawings, directly or indirectly applying the above technical solutions to other related technical fields, are all included within the scope of patent protection of the present invention.

Claims

1. A dual-screen heterogeneous information display system for real-time consultation and interaction, characterized in that, include: The first user terminal is for the use of the first user and is equipped with a display interface. A second user terminal is provided for use by a second user and has a display interface that includes a first display area and a second display area. The business processing module is used to acquire interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, generate auxiliary information related to the current consultation based on the interactive input data, and send the auxiliary information to the second display area of ​​the second user terminal for display.

2. The dual-screen heterogeneous information display system for real-time consultation interaction according to claim 1, characterized in that: It also includes an information synchronization module, which is communicatively connected to the first user terminal and the second user terminal respectively, and is used to send the data that needs to be synchronized by the first user terminal and / or the second user terminal to the first display area of ​​the second user terminal and the display interface of the first user terminal for display.

3. The dual-screen heterogeneous information display system for real-time consultation interaction according to claim 1, characterized in that: The business processing module includes a content generation service sub-module, which is used to generate auxiliary information related to the current consultation based on the interactive input data.

4. The dual-screen heterogeneous information display system for real-time consultation interaction according to claim 1, characterized in that, Also includes: The interactive data selection module selects key statements or keywords from the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process. The business processing module is also used to obtain the key statement or keyword selected by the interactive data selection module, generate auxiliary information related to the key statement or keyword, and send the auxiliary information to the second display area of ​​the second user terminal for display.

5. The dual-screen heterogeneous information display system for real-time consultation interaction according to any one of claims 1 to 4, characterized in that, Also includes: The Nth user terminal is used by the Nth user and includes a first display area, a second display area, and an Nth display area, where N ∈ [third, fourth, fifth, ..., N]. The business processing module is used to acquire interactive input data input by the first user terminal, the second user terminal, and / or the Nth user terminal during the consultation interaction process, generate auxiliary information related to the current consultation based on the interactive input data, and send the auxiliary information to the Nth display area of ​​the Nth user terminal for display.

6. A method for displaying heterogeneous information on dual screens in real-time consultation interaction, characterized in that, Includes the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, the interactive input data is synchronously sent to the first display area of ​​the second user terminal and the display interface of the first user terminal for display; S3, Based on the interactive input data, generate auxiliary information related to the current consultation; S4, the auxiliary information is sent to the second display area of ​​the second user terminal for display.

7. The dual-screen heterogeneous information display method in real-time consultation interaction according to claim 6, characterized in that, The method also includes the steps of: sending the shared information in the auxiliary information to the display interface of the first user terminal for display, and sending the non-shared information in the auxiliary information to the second display area of ​​the second user terminal for display.

8. The method for displaying heterogeneous information on dual screens in real-time consultation interaction according to claim 6, characterized in that, It also includes the steps of: selecting key statements or keywords in the interactive input data through the first user terminal and / or the second user terminal, and generating auxiliary information related to the key statements or keywords based on the selected key statements or keywords.

9. The method for displaying heterogeneous information on dual screens in real-time consultation interaction according to any one of claims 6 to 8, characterized in that, It also includes the following steps: M1, acquires the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, N∈[third, fourth, fifth, ..., N] during the consultation interaction process; M2 synchronously sends the interactive input data to the (N-1)th display area of ​​the Nth user terminal, the first display area of ​​the second user terminal, and the display interface of the first user terminal for display; M3, based on the interactive input data, generates auxiliary information related to the current consultation; M4 sends the auxiliary information to the Nth display area of ​​the Nth user terminal for display.

Images