A community express operation system with convenient service and material scheduling function

Abstract

This invention discloses a community express delivery operation system with convenient services and material dispatching functions, specifically relating to the field of express delivery operation technology. It includes: a user interaction module comprising a resident app, a courier app, and a management backend, used to achieve unified interaction among multiple roles such as community residents, couriers, and system administrators; a business service module, communicatively connected to the user interaction module, integrating order services, dispatch services, sorting services, and notification services, used to complete the full-process business management of express delivery orders; and an intelligent sorting module. This community express delivery operation system achieves significant results. On the one hand, through multi-module collaboration and intelligent algorithms, it achieves efficient operation throughout the entire process, greatly improving delivery efficiency; on the other hand, it deeply integrates convenient services, allowing residents to meet diverse needs with a single app, and enabling precise optimization of the management backend, creating a convenient and comfortable community and improving residents' quality of life.

Description

Technical Field

[0001] This invention relates to the field of express delivery operation technology, and more specifically, to a community express delivery operation system with convenient services and material dispatching functions. Background Technology

[0002] With the increase in population density in communities and the rapid development of e-commerce, the volume of community express delivery services has continued to surge. The existing community express delivery operation model has gradually exposed many pain points, making it difficult to meet residents' needs for convenient services and efficient material dispatch.

[0003] Currently, community express delivery relies heavily on manual labor for the entire process of package pickup, sorting, and delivery. Manual sorting is inefficient and prone to address matching errors, leading to frequent mis-sorting and missed deliveries. The delivery process lacks scientific route planning, requiring couriers to repeatedly travel between buildings, resulting in low delivery efficiency, high labor costs, and potential package delays. Furthermore, existing express delivery services largely focus on core delivery business, failing to integrate convenient service resources. Residents need to coordinate with delivery personnel's schedules to pick up their packages, causing inconvenience. Moreover, hardware such as parcel lockers and sorting equipment are not interconnected with the operating system, hindering real-time status monitoring and dynamic scheduling, resulting in poor system stability and delayed handling of anomalies. Therefore, we propose a community express delivery operation system with convenient service and resource scheduling functions. Summary of the Invention

[0004] In order to overcome the above-mentioned defects of the prior art, the present invention provides a community express delivery operation system with convenient services and material dispatching functions to solve the problems mentioned in the background art.

[0005] To achieve the above objectives, the present invention provides the following technical solution: a community express delivery operation system with convenient services and material dispatching functions, comprising: The user interaction module includes a resident APP, a courier APP, and a management backend, which are used to realize unified interaction among multiple roles such as community residents, couriers, and system administrators. The business service module is communicatively connected to the user interaction module. The business service module integrates order service, scheduling service, sorting service, and notification service to complete the full-process business management of express delivery orders. The intelligent sorting module is communicatively connected to the business service module. The intelligent sorting module includes address parsing, path planning, robot scheduling, and exception handling, and is used to realize intelligent sorting of express delivery, optimization of delivery path, and handling of abnormal situations. The database set module is communicatively connected to the intelligent sorting module. The database set module includes an order database (DB), a user database (DB), a scheduling database (DB), and a log database (DB), which are used to store data for the entire system process. The hardware device module is communicatively connected to the database module. The hardware device module includes express cabinets, drones, sorting robots, sensors, and cameras, and is used to realize the automated storage, transportation, and status monitoring of express packages. The system, through the collaboration of its various modules, completes the entire process of community express delivery operations, from residents placing orders to express delivery and residents receiving their packages.

[0006] Preferably, the resident APP supports functions such as order placement, order inquiry, smart pickup, and appointment for convenient services; the courier APP supports functions such as receiving delivery tasks, route navigation, and entering pickup information; and the management backend supports functions such as system status monitoring, data statistical analysis, and permission management.

[0007] Preferably, the order service of the business service module is used to generate express delivery orders and synchronize order status; the scheduling service is used to assign delivery tasks to couriers; the sorting service is used to match express delivery information with sorting tasks; and the notification service is used to push pickup reminders and abnormal warning information to users.

[0008] Preferably, the address parsing unit of the intelligent sorting module is used to standardize and match community user addresses to the community grid; the route planning unit is used to generate the optimal delivery route for couriers / drones based on community geographic information; the robot scheduling unit is used to assign sorting tasks to the sorting robot; and the anomaly handling unit is used to identify package delays and equipment malfunctions and trigger early warning and handling procedures.

[0009] Preferably, the sensors in the hardware device module are used to monitor the operating status of the express lockers and sorting robots; the cameras are used to realize security monitoring of the community express delivery area; the drones are used for short-distance express delivery within the community; and the sorting robots are used for automated sorting operations of express delivery.

[0010] Preferably, the database set module stores the order DB for the entire lifecycle of express delivery orders; the user DB stores the identity information and service records of residents and couriers; the scheduling DB stores historical data of delivery tasks and route planning; and the log DB stores system operation logs and abnormal event logs.

[0011] The technical effects and advantages of this invention are as follows: When in use, this community express delivery operation system, through deep collaboration of multiple modules and driven by intelligent algorithms, constructs a complete and efficient closed loop for community express delivery operations, comprehensively solving the core pain points of traditional community express delivery such as low delivery efficiency, inconvenient pickup, and disordered scheduling. In the order processing stage, the business service module quickly generates a unique order number and synchronizes the status in real time, allowing residents and couriers to keep track of order dynamics at any time. The dispatch service automatically allocates tasks based on order volume and courier location, rationally planning resources and avoiding blind task allocation; the sorting service accurately matches express delivery priorities to ensure orderly sorting; the intelligent sorting module is particularly noteworthy, with the address parsing unit standardizing addresses and matching them to building grids, providing precise guidance for subsequent operations; the route planning unit generates the optimal delivery route based on multiple factors, reducing delivery time and distance; the robot dispatching unit directs sorting robots to complete automated sorting, improving speed and accuracy; the hardware module, including intelligent parcel lockers, drones, and sorting robots, realizes automated storage, transportation, and delivery of express parcels; sensors and cameras monitor equipment status and area security in real time, ensuring stable system operation; the database module stores full-process data in real time, providing data support and decision-making basis for each module; and the two-way interaction and dynamic feedback between modules enable the system to adjust strategies in a timely manner according to actual conditions, significantly improving the efficiency of community express delivery operations.

[0012] In use, this invention's community express delivery operation system breaks through the boundaries of traditional express delivery services, deeply integrating with convenient services to achieve integrated community service operation, bringing residents an unprecedented convenient living experience. The resident APP is feature-rich, providing access to convenient services such as housekeeping appointments and grocery shopping in addition to express delivery-related operations. Residents do not need to switch between multiple applications; one APP can meet various life needs, saving time and energy. For example, when busy, residents can book housekeeping services; when needing to purchase daily necessities, they can use the grocery shopping service to have staff deliver them to their door. The courier APP is also closely linked to convenient services, assisting partner service providers in completing related services, such as delivering groceries, while completing express delivery tasks, further improving service efficiency. The management backend provides unified management and monitoring of express delivery and convenient services, optimizing service content and strategies through data analysis of residents' needs and preferences, and ensuring system security and stability through access control. The database module's user DB records resident identity, service records, and convenient service orders and reviews, providing a basis for personalized service recommendations. This system organically combines express delivery and convenient services, building a convenient, efficient, and comfortable community living environment, significantly improving residents' quality of life. Attached Figure Description

[0013] Figure 1 This is a schematic diagram of the overall structure of the present invention. Detailed Implementation

[0014] The technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0015] As attached Figure 1 The community express delivery operation system shown includes: (The system provides convenient services and material dispatching functions.) The user interaction module includes a resident APP, a courier APP, and a management backend, which are used to realize unified interaction among multiple roles such as community residents, couriers, and system administrators. The business service module is communicatively connected to the user interaction module. The business service module integrates order service, scheduling service, sorting service, and notification service to complete the full-process business management of express delivery orders. The intelligent sorting module is communicatively connected to the business service module. The intelligent sorting module includes address parsing, path planning, robot scheduling, and exception handling, and is used to realize intelligent sorting of express delivery, optimization of delivery path, and handling of abnormal situations. The database set module is communicatively connected to the intelligent sorting module. The database set module includes an order database (DB), a user database (DB), a scheduling database (DB), and a log database (DB), which are used to store data for the entire system process. The hardware device module is communicatively connected to the database module. The hardware device module includes express cabinets, drones, sorting robots, sensors, and cameras, and is used to realize the automated storage, transportation, and status monitoring of express packages. The system, through the collaboration of its various modules, completes the entire process of community express delivery operations, from residents placing orders to express delivery and residents receiving their packages. The resident app supports functions such as ordering express delivery, order inquiry, smart pickup, and appointment for convenient services; the courier app supports functions such as receiving delivery tasks, route navigation, and entering pickup information; the management backend supports functions such as system status monitoring, data statistical analysis, and permission management. The business service module's order service is used to generate express delivery orders and synchronize order status; the scheduling service is used to assign delivery tasks to couriers; the sorting service is used to match express delivery information with sorting tasks; and the notification service is used to push pickup reminders and abnormal warning information to users. The address parsing unit of the intelligent sorting module is used to standardize and match community user addresses to the community grid; the route planning unit is used to generate the optimal delivery route for couriers / drones based on community geographic information; the robot scheduling unit is used to assign sorting tasks to sorting robots; and the anomaly handling unit is used to identify package delays and equipment malfunctions and trigger early warning and handling procedures. The sensors in the hardware module are used to monitor the operating status of the parcel lockers and sorting robots; the cameras are used to achieve security monitoring of the community parcel area; the drones are used for short-distance parcel transportation within the community; and the sorting robots are used for automated parcel sorting operations. The database module stores the entire lifecycle data of express delivery orders in the Orders DB; the User DB stores the identity information and service records of residents and couriers; the Scheduling DB stores historical data of delivery tasks and route planning; and the Log DB stores system operation logs and abnormal event logs. In Order DB, User DB, Scheduling DB, and Log DB, "DB" all refer to "Database".

[0016] This community express delivery operation system is centered on multi-module collaboration, relying on data interaction and intelligent algorithms to connect the entire chain of "resident needs - business management - intelligent execution - data storage," achieving convenient community express delivery services and efficient material scheduling. The specific logic is as follows: First, the user interaction module collects multi-role demand data from residents placing orders, couriers performing tasks, and managers overseeing operations. This data is then transmitted to the business service module to complete the overall business coordination, including order generation and task scheduling. Next, the intelligent sorting module parses address information, plans the optimal route, and assigns sorting / transportation tasks, simultaneously linking with the hardware equipment module to achieve automated sorting, storage, and delivery of express packages. All data is synchronized in real-time to the database module for storage and archiving. Two-way data interaction between modules dynamically reflects the operational status, accurately addressing pain points such as low delivery efficiency, inconvenient pickup, and disordered scheduling in the community express delivery system, achieving intelligent operation throughout the entire process. The community express delivery operation system adopts a distributed architecture deployment, covering user interaction module, business service module, intelligent sorting module, database module and hardware equipment module. Each module establishes a stable communication connection through local area network + 5G network to form a closed-loop operation system. The user interaction module is a resident app adapted for both Android and iOS systems, supporting mobile phone number registration and login. It includes entry points for convenient services such as placing parcel delivery / receipt orders, real-time order progress tracking, obtaining smart parcel locker pickup codes, and booking housekeeping and grocery shopping. The courier app is linked to courier identity verification information and integrates functions such as automatic delivery task reception, real-time route navigation within the community, and manual / scanning entry of parcel information. The management backend is deployed on a web platform, supporting real-time online status monitoring of the system, statistical analysis of courier business data (including delivery efficiency, order volume, etc.), and hierarchical management of account permissions for different roles. The business service module is hosted on a cloud server and integrates four sub-services: order service, scheduling service, sorting service, and notification service. The order service receives order requests from residents' apps / courier apps, generates a unique order number, and synchronously updates the entire lifecycle status of the order, from creation and sorting to delivery and receipt. The scheduling service automatically allocates delivery tasks based on the community's express order volume and the real-time location of couriers. The sorting service associates order information with express attributes and matches corresponding sorting priorities. The notification service sends pickup reminders and order anomaly alerts to residents via SMS and app push notifications, and sends task change notifications to couriers. The intelligent sorting module has a built-in embedded processor. The address resolution unit presets community grid division data, which can standardize and match residents' detailed addresses to the corresponding building grid. The route planning unit accesses community geographic information data and combines real-time traffic conditions, courier locations, and delivery order distribution to generate the optimal delivery route with the shortest distance and least time. The robot scheduling unit sends sorting task instructions to the sorting robot through a wireless communication protocol, specifying the destination of the package. The anomaly handling unit monitors the order flow status and hardware operation data in real time, identifies abnormal situations such as packages being delayed for more than 24 hours, sorting robot malfunctions, and full parcel lockers, and immediately triggers warnings and pushes them to the management backend and the corresponding responsible persons. The database module is built using a MySQL cluster. The order database stores full lifecycle data for each order, including sender and recipient information, package weight / size, order status, and tracking nodes. The user database stores data such as resident names, mobile phone numbers, residential addresses, courier identity information, work records, and service ratings, with encrypted storage to protect privacy. The scheduling database archives historical delivery task allocation records and optimal route planning data for subsequent algorithm optimization. The log database records system login operations, task execution trajectories, abnormal event types, and handling results for easy tracing and investigation. The hardware module deploys smart parcel lockers at community entrances and exits and at the bottom of each building unit, supporting parcel scanning for deposit and retrieval via retrieval code / facial recognition, with built-in storage compartment status sensors; it also includes three warehouse sorting robots equipped with QR code recognition modules, which can automatically identify parcel waybill information and complete sorting; and two small civilian drones are provided, suitable for short-distance parcel delivery within 3 kilometers of the community, supporting fixed-point delivery; infrared sensors and high-definition cameras are installed in the parcel locker area and sorting and storage area. The sensors monitor the occupancy status of the parcel locker compartments and the operating parameters of the sorting robots in real time, while the cameras provide 24-hour security monitoring to prevent the risk of parcel loss and equipment damage. When an order is initiated or generated, residents use their resident app to schedule a package delivery or pickup, enter sender and recipient information and package details, and submit the order. The resident app transmits the order request to the business service module, which generates a unique order number, updates the order status to "Pending Pickup," and sends a notification to the resident that the order has been successfully created. The courier receives the pickup task through their courier app, picks up the package, and enters / scans the package information, updating the order status to "Pending Sorting." During business coordination and task allocation, the business service module synchronizes the pending sorting order information to the intelligent sorting module. The intelligent sorting module's address parsing unit extracts the recipient's address and standardizes it to the corresponding community building grid. The sorting service generates sorting task instructions based on package priority, which are then issued to the sorting robots by the robot scheduling unit. Meanwhile, the business service module's scheduling service combines the real-time location of couriers and the distribution of orders within a grid to assign delivery tasks to the corresponding courier's app and simultaneously push task details. Then, intelligent sorting and delivery follow. After receiving instructions, the sorting robot identifies the express waybill information through QR codes, sorts the packages according to building grids, and transfers them to the corresponding temporary storage area after sorting. Simultaneously, a sorting completion signal is sent back to the business service module, and the order status is updated to "pending delivery." For short-distance, scattered orders, drones are dispatched to perform delivery tasks. The path planning unit generates the optimal flight path for the drone, and the drone, carrying the package, delivers it to the resident's designated location according to the path. For concentrated building orders, couriers follow the path planning navigation in the app to pick up the package from the temporary storage area and then deliver it to the resident's door. After the resident signs for the package or picks it up through the express locker, the order status is updated to "completed." During data storage and anomaly handling, the entire order flow status, user operation records, and hardware operation data are synchronized in real time to the database module, with each corresponding DB categorized and archived. During operation, the anomaly handling unit monitors data in real time. If a package is detected to be delayed for more than 24 hours, an alert is immediately pushed to the management backend and the responsible courier, triggering the delayed package verification and handling process. If sensors detect a full parcel locker or a sorting robot malfunction, an alert is simultaneously sent to the management backend, and staff handle the situation promptly to ensure stable system operation. Residents can initiate convenient service orders such as housekeeping and grocery shopping through the resident APP. Order information is transmitted to the business service module, and the management backend simultaneously pushes it to the cooperating service provider. After accepting the order, the service provider proceeds with the service. After the service is completed, residents can confirm acceptance and provide feedback within the APP. Service records are simultaneously stored in the user DB, achieving integrated operation of convenient services and express delivery services.

[0017] In conclusion, the above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of the present invention should be included within the protection scope of the present invention.

Claims

1. A community express delivery operation system with convenient services and material dispatching functions, characterized in that: The user interaction module includes a resident APP, a courier APP, and a management backend, which are used to realize unified interaction among multiple roles such as community residents, couriers, and system administrators. The business service module is communicatively connected to the user interaction module. The business service module integrates order service, scheduling service, sorting service, and notification service to complete the full-process business management of express delivery orders. The intelligent sorting module is communicatively connected to the business service module. The intelligent sorting module includes address parsing, path planning, robot scheduling, and exception handling, and is used to realize intelligent sorting of express delivery, optimization of delivery path, and handling of abnormal situations. The database set module is communicatively connected to the intelligent sorting module. The database set module includes an order database (DB), a user database (DB), a scheduling database (DB), and a log database (DB), which are used to store data for the entire system process. The hardware device module is communicatively connected to the database module. The hardware device module includes express cabinets, drones, sorting robots, sensors, and cameras, and is used to realize the automated storage, transportation, and status monitoring of express packages. The system, through the collaboration of its various modules, completes the entire process of community express delivery operations, from residents placing orders to express delivery and residents receiving their packages.

2. The community express delivery operation system with convenient service and material dispatch functions according to claim 1, characterized in that: The resident app supports functions such as ordering express delivery, order inquiry, smart pickup, and appointment for convenient services; the courier app supports functions such as receiving delivery tasks, route navigation, and entering pickup information; the management backend supports functions such as system status monitoring, data statistical analysis, and permission management.

3. A community express delivery operation system with convenient services and material dispatching functions according to claim 1, characterized in that: The order service of the business service module is used to generate express delivery orders and synchronize order status; The dispatch service is used to assign delivery tasks to couriers; The sorting service is used to match express delivery information with sorting tasks; The notification service is used to push package pickup reminders and abnormal warning information to users.

4. A community express delivery operation system with convenient services and material dispatching functions according to claim 1, characterized in that: The address parsing unit of the intelligent sorting module is used to standardize and match community user addresses to the community grid; the route planning unit is used to generate the optimal delivery route for couriers / drones based on community geographic information; and the robot scheduling unit is used to assign sorting tasks to the sorting robots. The anomaly handling unit is used to identify package delays and equipment malfunctions and to trigger early warning and handling procedures.

5. A community express delivery operation system with convenient service and material dispatch functions according to claim 1, characterized in that: The sensors in the hardware module are used to monitor the operating status of the parcel lockers and sorting robots; the cameras are used to achieve security monitoring of the community parcel area; the drones are used for short-distance parcel transportation within the community; and the sorting robots are used for automated parcel sorting operations.

6. A community express delivery operation system with convenient services and material dispatching functions according to claim 1, characterized in that: The order database (DB) of the database set module stores the entire lifecycle data of express delivery orders; The user database stores residents' and couriers' identity information and service records; the dispatch database stores historical data on delivery tasks and route planning; and the log database stores system operation logs and abnormal event logs.

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