Intelligent self-service ticket service device

Abstract

The utility model relates to the technical field of self-service ticketing service, and provides an intelligent self-service ticketing service device, which comprises a cabinet provided with a riding voucher processing table board parallel to the ground; the man-machine interaction platform is arranged at the end, away from the ground, of the cabinet, and the side, close to the cabinet, of the operation surface of the man-machine interaction platform inclines towards the user side; wherein the riding voucher processing table top comprises an identity card recognition area, an IC card recognition area and a two-dimensional code scanning area which are sequentially arranged in the first direction of the riding voucher processing table top at intervals. The riding voucher processing table board is parallel to the ground, so that the problem that the voucher of a user is easy to slip off after being placed is solved; partition arrangement of the riding voucher processing table top is simple and clear, is convenient for a user to understand and conforms to operation habits of the user; and the voice recognition camera is connected with the voice acquisition module, so that the error of voice recognition is reduced.

Description

Technical Field

[0001] This utility model relates to the field of self-service ticketing technology, and in particular to an intelligent self-service ticketing device. Background Technology

[0002] Self-service ticketing terminals, as terminal equipment enabling passengers to handle their own business, are required to have functions such as self-service ticketing, self-service inquiry, self-service payment, self-service registration, and information display. They are automated systems based on computer, communication, network, and automatic control technologies to realize self-service transactions for rail transit passengers.

[0003] While current self-service ticketing devices integrate increasingly diverse functions, with broader coverage of intelligent and voice interaction features, thus enhancing the user experience to some extent, some shortcomings remain in the details of human-computer interaction. For example, some service terminals have numerous or poorly arranged document recognition modules, leading to inconvenience for users. Others, in an effort to provide a better user experience, have excessively tilted displays, increasing the overall thickness, size, and footprint of the device. Still others suffer from low accuracy in voice recognition, resulting in significant deviations in voice recognition information and low efficiency in voice operation. Utility Model Content

[0004] This utility model provides an intelligent self-service ticketing device to solve the technical problems of poor user experience caused by the unscientific design of existing ticketing service terminals in terms of human-computer interaction.

[0005] This utility model provides an intelligent self-service ticketing device, comprising:

[0006] The cabinet is equipped with a ticket processing table, which is parallel to the ground.

[0007] The human-computer interaction platform is located at the end of the cabinet away from the ground, and the operating surface of the human-computer interaction platform is tilted towards the user side on the side closer to the cabinet.

[0008] The ride pass processing table includes an ID card recognition area, an IC card recognition area, and a QR code scanning area arranged sequentially and at intervals in a first direction on the ride pass processing table.

[0009] According to the present invention, an intelligent self-service ticketing device is provided, the cabinet comprising:

[0010] The cabinet has an internal storage space.

[0011] The cabinet door is hinged to the cabinet body and is used to open or close the accommodating space; wherein, the cabinet door is provided with a ticket outlet, and the end of the cabinet door near the human-computer interaction platform is tilted towards the user side.

[0012] According to the present invention, an intelligent self-service ticketing device is provided in which the tilt angle of the human-computer interaction platform is the same as the absolute value of the tilt angle of the cabinet door.

[0013] According to the present invention, an intelligent self-service ticketing device further includes: a ticket printer, which is located inside the cabinet door, corresponding to the ticket dispensing slot.

[0014] According to the present invention, an intelligent self-service ticketing device further includes an industrial control computer and an I / O board, wherein the industrial control computer and the I / O board are both disposed in the accommodating space of the cabinet.

[0015] According to the present invention, an intelligent self-service ticketing device further includes a heater, which is disposed inside the cabinet and is used to provide heat to the accommodating space.

[0016] The intelligent self-service ticketing device provided by this utility model further includes: a maintenance panel, which is disposed inside the cabinet door.

[0017] According to the present invention, an intelligent self-service ticketing device is provided, wherein the cabinet includes an integrally formed lower shell and an upper shell;

[0018] The lower housing is hinged to the cabinet door; the upper housing includes a first inclined portion and a second inclined portion; wherein, the first inclined portion is used to install the human-computer interaction platform; one end of the second inclined portion is connected to the first inclined portion and tilted towards the user side, and the other end of the second inclined portion is connected to the top of the lower housing.

[0019] According to the present invention, an intelligent self-service ticketing device is provided, wherein the human-computer interaction platform includes a touch screen, a voice recognition camera, and a voice acquisition module;

[0020] The touch screen display is embedded in the upper housing;

[0021] The voice recognition camera is mounted on the upper housing and located above the touch screen, and is used to acquire user images that are close to the touch screen;

[0022] The voice acquisition module is disposed on the upper housing, located below the touch screen and arranged at intervals, and is used to acquire the user's voice commands;

[0023] The voice recognition camera and the voice acquisition module are electrically connected.

[0024] According to the present invention, an intelligent self-service ticketing device is provided, wherein a support base is provided at the bottom of the cabinet.

[0025] The passenger pass processing table of this utility model is parallel to the ground, effectively solving the problem of passenger passes easily slipping after being placed there. The layout of the passenger pass processing table is simple and clear, easy for users to understand, and conforms to users' operating habits. The upper and lower shells of the cabinet are integrally formed and arranged at an angle, which can effectively reduce the overall thickness of the cabinet, thereby reducing the size and floor space of the device. A heater is installed inside the cabinet, enabling the device to adapt to lower ambient temperatures and increasing the application range of the device. The connection between the voice recognition camera and the voice acquisition module, working together, reduces voice recognition errors and improves the efficiency of voice operation. Attached Figure Description

[0026] To more clearly illustrate the technical solutions in this utility model or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of this utility model. For those skilled in the art, other drawings can be obtained from these drawings without creative effort.

[0027] Figure 1 This is a perspective view of the present invention;

[0028] Figure 2 This is a front view of the cabinet door after it has been opened.

[0029] Figure 3 This is a side view of the present invention.

[0030] Figure label:

[0031] 1. Cabinet; 11. Cabinet body; 111. Upper shell; 1111. First inclined section; 1112. Second inclined section; 112. Lower shell; 12. Cabinet door;

[0032] 2. Boarding pass processing counter; 21. ID card recognition area; 22. IC card recognition area; 23. QR code scanning area;

[0033] 3. Human-computer interaction platform; 31. Touch screen; 32. Voice recognition camera; 33. Voice acquisition module; 34. Face recognition camera;

[0034] 4. Ticket dispenser; 5. Ticket printer; 6. Maintenance panel; 7. Industrial computer; 8. I / O board; 9. Heater; 10. Support base. Detailed Implementation

[0035] To make the objectives, technical solutions, and advantages of this utility model clearer, the technical solutions of this utility model will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this utility model, not all embodiments. Based on the embodiments of this utility model, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of this utility model.

[0036] The following is combined with Figures 1-3 This invention describes an intelligent self-service ticketing device according to an embodiment of the present invention.

[0037] Figure 1 This is a perspective view of the present invention, such as... Figure 1 As shown, this utility model provides an intelligent self-service ticketing device, including: a cabinet 1, and a ticket processing table 2. The ticket processing table 2 is parallel to the ground. The ticket processing table 2 is designed as a flat surface rather than an inclined surface so that the ticket will not easily slip off when the user places it on the table.

[0038] Furthermore, to further prevent the document from slipping, the surface of the boarding pass processing counter 2 can also be provided with an anti-slip layer. The surface of the anti-slip layer is treated with a microstructure to increase friction.

[0039] The human-computer interaction platform 3 is located at the end of the cabinet 1 away from the ground, and the operation surface of the human-computer interaction platform 3 is tilted towards the user side on the side closer to the cabinet 1. This design makes it easier for the user to observe the screen and make clicks when operating the human-computer interaction platform 3.

[0040] Furthermore, in a specific embodiment of this utility model, the angle between the human-computer interaction platform 3 and the vertical direction is preferably around 10°.

[0041] The boarding pass processing counter 2 includes: an ID card recognition area 21, an IC card recognition area 22, and a QR code scanning area 23; the ID card recognition area 21, the IC card recognition area 22, and the QR code scanning area 23 are located in the first direction of the boarding pass processing counter 2 (in... Figure 1 As shown in the diagram, the three areas are arranged in sequence at intervals. Specifically, they can be arranged in a line from left to right, which is more in line with the user's usage habits. At the same time, the division of the areas is clear and simple, making it easy for the user to understand and operate.

[0042] Figure 2 This is a front view of the cabinet door after it is opened, as shown below. Figure 2As shown, according to an embodiment of the present utility model, an intelligent self-service ticketing device is provided. The cabinet 1 includes: a cabinet body 11, which has an internal accommodating space; and a cabinet door 12, which is hinged to the cabinet body 11 and is used to open or close the accommodating space. The cabinet door 12 is provided with a ticket outlet 4, and the end of the cabinet door 12 near the human-computer interaction platform 3 is tilted towards the user side.

[0043] Specifically, the ticket dispenser 4 is located on the side of the cabinet door 12 closest to the human-computer interaction platform 3, and in the center of the cabinet door 12, making it convenient for users to retrieve tickets;

[0044] Furthermore, in a specific embodiment of this utility model, the height of the cabinet 11 is 85cm, which makes it easy for users to operate even if they are relatively short; the angle between the cabinet door 12 and the vertical direction is preferably around 10°, which can provide standing space for users, allowing them to get closer to the device, and also reduce the size of the device to a certain extent.

[0045] According to an embodiment of this utility model, the tilt angle of the human-computer interaction platform 3 is the same as the absolute value of the tilt angle of the cabinet door 12. Thus, when viewed from the side, the tilt angles of the human-computer interaction platform 3 and the cabinet door 12 are symmetrical, which has a certain aesthetic design.

[0046] According to an embodiment of the present invention, an intelligent self-service ticketing device also includes a ticket printer 5, which is located inside the cabinet door 12, corresponding to the position of the ticket outlet 4.

[0047] According to an embodiment of the present invention, an intelligent self-service ticketing device further includes an industrial control computer 7 and an I / O board 8, both of which are located in the storage space inside the cabinet 11.

[0048] According to an embodiment of the present invention, an intelligent self-service ticketing device also includes a heater 9, which is disposed inside the cabinet 11 and is used to provide heat to the internal storage space of the cabinet 11, so that the various devices in the storage space, such as the industrial control computer 7 and the printer, can still start and be used normally in the environment of low external temperature, ensuring the normal operation of the service device and enabling the service device to have strong adaptability and a wider range of applications.

[0049] According to an embodiment of the present invention, an intelligent self-service ticketing device also includes a maintenance panel 6, which is located inside the cabinet door 12. Specifically, the maintenance panel 6 includes a maintenance screen and a maintenance keyboard, which are used by maintenance personnel when entering the maintenance and repair mode, such as testing the ticket module, testing the printer, etc.

[0050] Figure 3 This is a side view of the present invention, as shown below. Figure 3 As shown, according to an embodiment of the present invention, an intelligent self-service ticketing device includes a cabinet 11 comprising an integrally formed lower shell 112 and an upper shell 111; the lower shell 112 is vertically arranged and hinged to the cabinet door 12; the upper shell 111 includes a first inclined portion 1111 and a second inclined portion 1112; wherein, the first inclined portion 1111 is used to install the human-computer interaction platform 3; one end of the second inclined portion 1112 is connected to the first inclined portion 1111 and inclined towards the user side, and the other end of the second inclined portion 1112 is connected to the top of the lower shell 112; such an external design can maximize the reduction of the front and rear thickness of the device, reduce the space occupation rate, and increase the aesthetics.

[0051] According to an embodiment of this utility model, an intelligent self-service ticketing device includes a human-computer interaction platform 3 comprising a touch screen 31, a voice recognition camera 32, and a voice acquisition module 33. The touch screen 31 is embedded in the upper housing 111. The voice recognition camera 32 is disposed on the upper housing 111 and located above the touch screen 31, for acquiring user images close to the touch screen 31. The voice acquisition module 33 is disposed on the upper housing 111, located below the touch screen 31 and spaced apart, for acquiring user voice commands. The voice recognition camera 32 and the voice acquisition module 33 are electrically connected and work together to acquire voice commands from users closer to the center of the touch screen 31.

[0052] Furthermore, in one embodiment of this utility model, a face recognition camera 34 is also included. The face recognition camera 34 is disposed on one side of the voice recognition camera 32, collects and verifies the user's face information, and is used for face recognition user registration and face recognition ticket query functions.

[0053] Furthermore, in one embodiment of this utility model, users can complete operations such as querying and purchasing tickets through simple voice communication without the need for complex touch screen operations, which is especially suitable for the elderly and visually impaired people; the human-computer interaction platform 3 realizes the voice interaction function with passengers by configuring basic parameter information, and the interactive content includes but is not limited to station location, entrance and exit information, surrounding traffic, business district information, station restrooms, etc.

[0054] Furthermore, the service device's voice module integrates facial recognition functionality, with the voice recognition camera 32 positioned centrally and the voice acquisition module 33 also centered. This design helps to accurately locate the passenger's spatial position and identify the actual speaker issuing the command. Among numerous voices, the system can accurately pinpoint and identify the individual issuing the command, just as if it were a person performing the operation. Due to the addition of the voice acquisition module 33, the structural design is particularly unique. The voice acquisition module 33 and the voice recognition camera 32 must be integrated to ensure that the voice array and the face correspond precisely in space. In practical applications, this integrated design not only improves the system's recognition accuracy but also enhances the user experience.

[0055] Furthermore, through precise spatial positioning, the system can more effectively filter background noise, thereby improving the clarity and accuracy of voice commands. In addition, this design allows the system to accurately identify the target speaker's voice even in complex acoustic environments, such as noisy public places, including but not limited to using the following noise reduction methods for background noise reduction:

[0056] Module noise reduction: This mainly involves modeling and analyzing the noise signal, extracting the characteristic parameters of the noise, and then using a filter to denoise the original signal.

[0057] Voice acquisition module 33: By acquiring voice signals simultaneously through multiple microphones, the signal-to-noise ratio can be improved and noise interference reduced;

[0058] Echo cancellation: In remote call or conference scenarios, there may be echo problems. Echo cancellation technology can be used to eliminate echo interference.

[0059] Multi-model fusion: fusing multiple different speech recognition models can improve recognition accuracy and robustness;

[0060] Deep learning noise reduction technology: Using deep learning algorithms to process speech signals for noise reduction can improve the accuracy and stability of speech recognition.

[0061] Furthermore, to further optimize performance, the face recognition function employs advanced algorithms to ensure stable face recognition under different lighting conditions and angle changes. In practical applications, the performance of the voice recognition camera 32 and the voice acquisition module 33 has undergone rigorous testing and optimization to ensure stable operation in various complex scenarios. At the same time, anti-interference capabilities have also been enhanced, ensuring clear reception and accurate processing of voice commands even in the presence of interference from other electronic devices.

[0062] According to the present invention, an intelligent self-service ticketing device is provided, wherein a support base 10 is provided at the bottom of the cabinet 1 to increase the contact area between the cabinet 1 and the ground and increase the overall stability of the device.

[0063] Furthermore, in one embodiment of this utility model, the intelligent self-service ticketing device also has a remote management function: it achieves remote management through interaction with the self-service terminal management cloud platform. Station customer service personnel can remotely manage the self-service terminals through the remote management interface, using functions such as settlement and printing, and maintenance functions such as configuration and updates. From the perspective of customer service personnel's user experience, the operational quality of remote management needs to be basically the same as the actual on-site operation; remote assistance terminals can reduce the pressure on on-site staff.

[0064] Furthermore, in one embodiment of this utility model, the intelligent self-service ticketing device provided by this utility model also has a self-service electronic invoice collection function: the self-service customer service terminal scans the passenger's payment QR code through a QR code scanning device, mainly including ticket-related paid transactions such as the issuance, recharge, and supplementary payment of single-journey tickets and stored-value tickets, as well as non-ticket revenue such as marketing tickets and marketing products. The passenger scans the invoice QR code displayed by the self-service ticketing device, fills in the invoice information and receiving address, and realizes the self-service collection function of electronic invoice.

[0065] Furthermore, in one embodiment of this utility model, the intelligent self-service ticketing device provided by this utility model also has a station basic information display function; the self-service customer service terminal displays the station basic information distributed to the terminal device by the integrated ticketing platform through the display screen, including operation information of each subway line, subway WiFi, station information display of the location of each station, entrance and exit information, surrounding public transportation, business district information, QR code payment for subway business district transactions, passenger safety volunteers reporting safety incidents, finding nearby restrooms, tactile paving, mother and baby rooms, wheelchair ramps, lost and found, AED, etc.

[0066] Furthermore, in one embodiment of this utility model, the intelligent self-service ticketing device provided by this utility model also has a real-time station passenger flow status display function: the self-service customer service terminal displays the real-time station passenger flow information issued to the terminal device by the integrated ticketing platform through the display screen.

[0067] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the modules can be selected to achieve the purpose of this embodiment according to actual needs. Those skilled in the art can understand and implement this without any creative effort.

[0068] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of this utility model, and not to limit it; although the utility model has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of this utility model.

Claims

1. An intelligent self-service ticketing device, characterized in that, include: The cabinet (1) is equipped with a boarding pass processing table (2), which is parallel to the ground; The human-computer interaction platform (3) is located at the end of the cabinet (1) away from the ground, and the operation surface of the human-computer interaction platform (3) is tilted towards the user side on the side closer to the cabinet (1). The ride pass processing table (2) includes an ID card recognition area (21), an IC card recognition area (22) and a QR code scanning area (23) arranged sequentially and at intervals in a first direction on the ride pass processing table (2).

2. The intelligent self-service ticketing device according to claim 1, characterized in that, The cabinet (1) includes: The cabinet (11) has an internal storage space; Cabinet door (12) is hinged to the cabinet body (11) and is used to open or close the accommodating space; The cabinet door (12) is provided with a ticket outlet (4), and the end of the cabinet door (12) near the human-computer interaction platform (3) is tilted toward the user side.

3. The intelligent self-service ticketing device according to claim 2, characterized in that, The tilt angle of the human-computer interaction platform (3) is the same as the absolute value of the tilt angle of the cabinet door (12).

4. The intelligent self-service ticketing device according to claim 2, characterized in that, Also includes: The ticket printer (5) is located inside the cabinet door (12), corresponding to the position of the ticket outlet (4).

5. The intelligent self-service ticketing device according to claim 4, characterized in that, Also includes: An industrial control computer (7) and an I / O board (8) are provided in the accommodating space of the cabinet (11).

6. The intelligent self-service ticketing device according to claim 5, characterized in that, Also includes: A heater (9) is disposed inside the cabinet (11) for providing heat to the accommodating space.

7. The intelligent self-service ticketing device according to claim 5, characterized in that, Also includes: Maintenance panel (6) is located inside the cabinet door (12).

8. The intelligent self-service ticketing device according to any one of claims 2 to 7, characterized in that, The cabinet (11) includes an integrally formed lower shell (112) and an upper shell (111). The lower housing (112) is hinged to the cabinet door (12); The upper housing (111) includes a first inclined portion (1111) and a second inclined portion (1112). The first inclined part (1111) is used to install the human-computer interaction platform (3). One end of the second inclined portion (1112) is connected to the first inclined portion (1111) and tilted toward the user side, and the other end of the second inclined portion (1112) is connected to the top of the lower housing (112).

9. The intelligent self-service ticketing device according to claim 8, characterized in that, The human-computer interaction platform (3) includes a touch screen (31), a voice recognition camera (32), and a voice acquisition module (33). The touch display screen (31) is embedded in the upper housing (111). The voice recognition camera (32) is disposed on the upper housing (111) and located above the touch screen (31), and is used to acquire user images close to the touch screen (31); The voice acquisition module (33) is disposed on the upper housing (111), located below the touch screen (31) and arranged at intervals, for acquiring the user's voice commands; The voice recognition camera (32) and the voice acquisition module (33) are electrically connected.

10. The intelligent self-service ticketing device according to any one of claims 1-7, characterized in that, The bottom of the cabinet (1) is provided with a support base (10).

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