Information processing device

Abstract

To further effectively use evaluation information.SOLUTION: An information processing device 10 includes: acquisition means 12 for acquiring evaluation information for a plurality of objects from a server that has acquired evaluation information for the objects input from users having used prescribed objects; aggregation means 13 for aggregating the acquired evaluation information for every object; and output means 14 for outputting an aggregation result of the evaluation information for the objects so as to display it on a prescribed display device. The output means 14 is configured to output a first display for displaying the aggregation result of the evaluation information for a specific object, and a second display for displaying the aggregation result of the evaluation information for another object pre-associated with the specific object together with the aggregation result of the evaluation information for the specific object.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] On Internet websites, in addition to information introducing products and services provided by businesses, evaluation information, including opinions and evaluation values ​​posted by users who have used the products and services, is also posted. For example, evaluation information is published on websites such as search sites, reservation sites, review sites, survey sites, weblogs, and SNS (Social Networking Service).

[0003] While such evaluation information can be used as a reference by general users who are considering using a product or service, it is also extremely important information for business operators who provide products and services in order to develop products and improve services in the future. For this reason, business operators collect and analyze user evaluation information. For example, Patent Document 1 describes a method of calculating an evaluation score based on the number or ratio of positive evaluation information and negative evaluation information, and expressing the evaluation score in a time-series line graph. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2022-12615 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the method of Patent Document 1 described above targets evaluation information of one store, and it is difficult to analyze evaluation information of multiple stores at once. In addition, it is difficult to analyze evaluation information of all products and services at once, not limited to evaluation information of stores. As a result, a problem occurs in that it is not possible to make more effective use of evaluation information by users.

[0006] Therefore, an object of the present invention is to solve the above-mentioned problem of being unable to make more effective use of evaluation information posted on a website. [Means for solving the problem]

[0007] An information processing device according to one embodiment of the present invention includes: An acquisition means for acquiring evaluation information on a plurality of predetermined objects from a server that acquires evaluation information on the object input by a user who has used the object; aggregating means for aggregating the acquired evaluation information for each of the subjects; an output means for outputting a compilation result of the evaluation information for the subject so as to display it on a predetermined display device; Equipped with The output means is configured to output a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target, together with the compilation result of the evaluation information for the specific target. The structure is as follows.

[0008] Further, an information processing method according to one aspect of the present invention includes: An information processing device, acquiring evaluation information for a plurality of predetermined objects from a server that has acquired evaluation information for the objects input by users who have used the objects; The acquired evaluation information is compiled for each of the subjects; outputting a compilation result of the evaluation information for the subject to be displayed on a predetermined display device; Furthermore, a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target together with the compilation result of the evaluation information for the specific target are output. The structure is as follows.

[0009] In addition, a program according to one aspect of the present invention includes: In the information processing device, acquiring evaluation information for a plurality of predetermined objects from a server that has acquired evaluation information for the objects input by users who have used the objects; The acquired evaluation information is compiled for each of the subjects; outputting a compilation result of the evaluation information for the subject to be displayed on a predetermined display device; Furthermore, a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target together with the compilation result of the evaluation information for the specific target are output. Execute the process, The structure is as follows. Effect of the Invention

[0010] By being configured as described above, the present invention can make more effective use of evaluation information posted on a website. [Brief description of the drawings]

[0011] [Figure 1] 1 is a diagram showing an overall configuration of an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing a configuration of the management server disclosed in FIG. 1. [Diagram 3] 2 is a diagram showing a process performed by the management server disclosed in FIG. 1; [Figure 4] 2 is a diagram showing a process performed by the management server disclosed in FIG. 1; [Diagram 5] 2 is a diagram showing a process performed by the management server disclosed in FIG. 1; [Figure 6] 2 is a diagram showing a process performed by the management server disclosed in FIG. 1; [Figure 7] 2 is a diagram showing a process performed by the management server disclosed in FIG. 1; [Figure 8] 2 is a flowchart showing the operation of the management server disclosed in FIG. 1; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] <Embodiment 1> A first embodiment of the present invention will be described with reference to Figures 1 to 8. Figures 1 and 2 are diagrams for explaining the configuration of an information processing system, and Figures 3 to 8 are diagrams for explaining the processing operation of the information processing system.

[0013] [composition] The information processing system of the present invention is for tallying up evaluation information posted on websites such as posting sites, so-called word-of-mouth sites, and search sites. As shown in Fig. 1, the information processing system is composed of a management server 10, a posting site server 20, and a business operator terminal 30, which are connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for disclosing evaluation information, and has established a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes information about stores such as restaurants, and publishes evaluation information acquired by posting from users who have used the stores. For example, the evaluation information posted and published by users includes not only text information such as the user's impressions of the services and products provided at the store (target), but also a numerical evaluation value that indicates the degree of evaluation of the store. As an example, the evaluation value is set to a value of "0 to 5", and the larger the value, the higher the evaluation. However, the evaluation value may be expressed in any range of values, and may be expressed in any information, not limited to numerical values.

[0015] The evaluation information also includes time information. For example, the time information is information that indicates a time, such as the date when the user used the store or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input together with the evaluation information when the user posts the evaluation information, or by being added by the posting site server 20 when the evaluation information is posted.

[0016] The evaluation information handled by the posting site provided by the posting site server 20 is not limited to information about restaurants and other establishments, but may be information about establishments of any type, or evaluation information about products or services (objects). Furthermore, the evaluation information is not limited to information about stores or products, but may be information about any object.

[0017] In addition, the number of posting site servers 20 is not limited to one, and there may be multiple posting site servers 20, each of which may have a different posting site. Therefore, evaluation information on the same store may be posted and made public on each posting site established by each posting site server 20.

[0018] Furthermore, the posting site server 20 is not necessarily limited to disclosing the evaluation information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire evaluation information from users.

[0019] The business operator terminal 30 is an information processing terminal operated by a person who analyzes store evaluation information at a business operator who operates a store. The business operator terminal 30 accesses the management server 10 and displays the aggregation results of the store evaluation information by the management server 10 as described below. The business operator terminal 30 also has a function of accessing the management server 10 and registering information on the store to be analyzed as described below.

[0020] In this embodiment, it is assumed that an operator who operates a store operates multiple stores. For example, it is assumed that the operator operates 50 stores, and analyzes the aggregated results of evaluation information for these stores. However, the operator who operates a store may only operate one store, and may analyze the aggregated results of evaluation information for multiple stores including his / her own store and stores of other operators.

[0021] The management server 10 is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the management server 10 is equipped with a registration unit 11, an acquisition unit 12, a counting unit 13, and an output unit 14. The functions of the registration unit 11, the acquisition unit 12, the counting unit 13, and the output unit 14 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 is also equipped with a store information storage unit 15 and an evaluation information storage unit 16. The store information storage unit 15 and the evaluation information storage unit 16 are each composed of a storage device. Each component will be described in detail below.

[0022] The registration unit 11 (association means) accepts information on the store to be analyzed input from the business operator terminal 30, and stores and registers the information in the store information storage unit 15. At this time, the registration unit 11 first registers information on the store (specific target) operated by the business operator who operates the business operator terminal 30. Note that, when the business operator operates multiple stores, information on each of the multiple stores is registered.

[0023] Store information to be registered includes store name, store address, store attributes, and information on the posting site server 20 to which evaluation information of the store is posted. The store name functions as identification information for identifying the store. The store address indicates the location of the store and can be used, for example, when grouping stores by prefecture or region as described later, and also functions as an attribute of the store. The store attributes are information such as the location of the store (roadside, downtown, tourist spot, suburban, commercial facility, etc.), the presence or absence of parking, the store's person in charge on the business side, the store's franchisee, the store's brand, etc. The information on the posting site server 20 to which evaluation information of the store is posted is information for acquiring evaluation information posted to the posting site server 20 for the store from the posting site server 20. For example, it is information for identifying the posting site server 20 and the store, and as an example, it is address information of the posting site to which evaluation information of the store is published.

[0024] The registration unit 11 also has a function of registering information on competing stores that are other stores that are in a competitive relationship with the registered store. For example, the registration unit 11 specifies an already registered store from the business terminal 30, accepts information on competing stores that compete with the specified store, and stores and registers the information on the competing store in the store information storage unit 15 in a state in which the competing store is associated with the specified store. For example, the business registers a store of another business in the same or similar business type as the business's own store and located close to the store as a competing store. The registered information on the competing store includes the competing store name, the competing store address, the competing store attributes, and information on the posting site server 20 on which evaluation information on the competing store is posted, and is the same as the store information described above. Note that the information on the posting site server 20 on which evaluation information on the competing store is posted is information for acquiring evaluation information posted to the posting site server 20 for the competing store from the posting site server 20. For example, the information is information that identifies the posting site server 20 and the competing store, and is, for example, address information on the posting site on which evaluation information on the competing store is published.

[0025] As described above, the acquisition unit 12 (acquisition means) accesses the posting site server 20 based on the registered store information, acquires evaluation information for each store published on each posting site, and stores the information in the evaluation information storage unit 16. At this time, when multiple stores are registered, the acquisition unit 12 acquires evaluation information for each store from the posting site server 20 and stores the information in the evaluation information storage unit 16, distinguishing between each store. Note that the number of pieces of evaluation information for each store is usually multiple, but may be 0 or 1 when the number of posts is small. Also, when multiple posting site servers 20 exist, evaluation information for each store is acquired from each posting site server 20.

[0026] Furthermore, the acquisition unit 12 also acquires evaluation information on competing stores associated with the registered store from the posting site server 20. At this time, the acquisition unit 12 distinguishes between competing stores based on the registered information on competing stores, acquires evaluation information on the competing stores from the posting site server 20, and stores the information in the evaluation information storage unit 16.

[0027] The tallying unit 13 (tallying means) tallies the evaluation information stored in the evaluation information storage unit 16. For example, when outputting the evaluation information to the business terminal 30 as described later, the tallying unit 13 tallies the number of pieces of evaluation information and the evaluation value for each set period for each store. Specifically, the tallying unit 13 first counts and calculates the number of pieces of evaluation information for each set period for each store. The tallying unit 13 also calculates the average value of the evaluation values ​​expressed by numerical values ​​for each set period for each store, and calculates it as the evaluation tally value. In this way, one piece of evaluation information and one evaluation tally value are generated for each store and for each period. However, the evaluation tally value is not limited to being the average value of the evaluation values ​​for each store and for each period, and may be a value tallied by any method, such as the most frequently occurring value of the evaluation values ​​for each store and for each period, or the average value of the evaluation values ​​randomly extracted from the evaluation values ​​for each store and for each period. The period for which data is collected may be any period, such as daily, weekly, or monthly, and is set as a period designated by the business operator at the time of output, which will be described later.

[0028] In addition, when outputting evaluation information to the business operator terminal 30 as described later, the tallying unit 13 tally up the number of pieces of evaluation information and the evaluation value for each set period for each competing store, as described above. Furthermore, when outputting evaluation information to the business operator terminal 30 as described later, if a store group is set from the business operator terminal 30, the tallying unit 13 tally up the number of pieces of evaluation information and the evaluation value for all stores belonging to the group for each group. For example, when "all" is set as a group, all stores are set to belong to the group, and all competing stores associated with all stores are set to belong to a competing group, and the number of pieces of evaluation information and the evaluation value for each period for all stores belonging to each group are tallyed up. In addition, when "prefecture" is set as a group, stores are classified into groups for each prefecture based on the store address and store attributes, and competing stores associated with stores belonging to each group for each classified prefecture are classified into each competing group for each prefecture. Then, the number of pieces of evaluation information and the evaluation value for each period for all stores belonging to each group are tallyed up.

[0029] The output unit 14 (output means) outputs the results of the aggregation as described above to the display device of the business operator terminal 30 for display. At this time, the output unit 14 accepts designation from the business operator terminal 30 of the type of evaluation information to be displayed in the graph, the aggregation interval period, and the total aggregation period. The type of evaluation information to be displayed in the graph is, for example, the "number of posts" or the "cumulative number of posts", which is the number of pieces of evaluation information, and the "evaluation value", which is the evaluation aggregation value. The aggregation interval period indicates the time interval for which the evaluation information is aggregated, and is, for example, "day", "week", or "month". The total aggregation period is the entire period for which the evaluation information is aggregated, and is, for example, a period specified by year, month, and date.

[0030] FIG. 3 shows an example of the display of the tally result by the output unit 14. In FIG. 3, it is assumed that the business operator terminal 30 specifies "evaluation value" as the type of evaluation information to be displayed in a graph, "week" as the tally interval period, and one year of "2021 / 1 / 1 to 2021 / 12 / 31" as the total tally period. It is also assumed that "AA Shop Tokyo Store" and "AA Shop Kanagawa Store" are registered as the stores of the business operator. In this case, the output unit 14 first displays a list of "1. All" as a group name (group identification information) for identifying a group including all stores, and "2. AA Shop Tokyo Store" and "3. AA Shop Kanagawa Store" as store names (identification information) for identifying each store, as shown in each row in the lower part of FIG. 3. Then, the tally unit 13 tally up the evaluation values, number of posts, and cumulative number of posts for each store and all stores during the specified total tally period, and the output unit 14 displays them in a list as shown in FIG. 3.

[0031] Furthermore, the output unit 14 displays, in a graph, the evaluation information of the group or store selected by the business operator terminal 30 from the group names and store names displayed in the list as described above, as shown in the upper part of Fig. 3. Here, the store "2. AA Shop Tokyo Store" is selected from the business operator terminal 30, and "evaluation value" is specified as the type of evaluation information, so the evaluation value of "AA Shop Tokyo Store" is tallied by the above-mentioned aggregation unit 13 for each week, which is the aggregation interval period, and the output unit 14 displays the evaluation value for each week in a bar graph as shown in Fig. 3 (first display). Note that, although not shown, if the group "1. All" consisting of all stores is selected, the evaluation values ​​of all stores belonging to that group are tallied by week and similarly displayed in a bar graph.

[0032] Furthermore, the output unit 14 displays a check box (display competing data), which is an input field for accepting a request to display competing data, as shown in FIG. 3 on the display screen for the business terminal 30 that displays the evaluation information as described above. Then, when the check box is selected on the business terminal 30 to accept a request to display competing data from the business, the output unit 14 displays information on competing stores associated with the stores registered by the business. FIG. 4 shows an example of display of competing store information. In this example, it is assumed that a competing store "BB Shop Tokyo Store" is associated with a store "AA Shop Tokyo Store" in advance, and a competing store "BB Shop Kanagawa Store" is associated with a store "AA Shop Kanagawa Store" and registered in advance. In this case, the output unit 14 displays a list of "All (Competition)", which is a competing group name (group identification information) for identifying a group consisting of all competing stores, in association with the display of the group name "1. All" consisting of all the stores described above, as shown in each row in the lower part of FIG. 4. The output unit 14 also displays a list of "BB Shop Tokyo Store (competitor)", which is the store name (identification information) of a competing store associated with the store, directly below the display of the store name "2. AA Shop Tokyo Store". Similarly, the output unit 14 displays a list of "BB Shop Kanagawa Store (competitor)", which is the store name of a competing store associated with the store, directly below the display of the store name "3. AA Shop Kanagawa Store". Then, the above-mentioned aggregation unit 13 aggregates the evaluation values, number of posts, and cumulative number of posts for each store and each competing store, as well as all stores and all competing stores, during the specified entire aggregation period, and the output unit 14 displays them in a list as shown in FIG. 4. In the example of FIG. 4, the evaluation value of the competing store is calculated and displayed as a difference from the evaluation value of the associated store.

[0033] Furthermore, the output unit 14 displays, as a graph, the evaluation information of the group, store, and competing store selected by the business operator terminal 30 from among the group names, store names, and competing store names displayed in the list as described above, as shown in the upper part of FIG. 4. Here, it is assumed that the business operator terminal 30 selects the store "2. AA Shop Tokyo" and its competing store "BB Shop Tokyo (competition)" and specifies "evaluation value" as the type of evaluation information. Then, the above-mentioned aggregation unit 13 aggregates the evaluation values ​​of "AA Shop Tokyo" and "BB Shop Tokyo" for each week, which is the aggregation interval period, and the output unit 14 displays the evaluation values ​​for each week in a bar graph as shown in FIG. 4 (second display). That is, in the example of FIG. 3 described above, only the evaluation information of the store "AA Shop Tokyo" is displayed, but in the example of FIG. 4, the evaluation information of the store "AA Shop Tokyo" and its competing store "BB Shop Tokyo" are displayed together for comparison. Note that the example of FIG. 5 shows a case where the group "1. All" consisting of all stores and the competing group "All (competition)" consisting of all competing stores are selected. In this case, the evaluation values ​​of all stores and all competing stores are tallied each week and displayed in a bar graph in the same manner as above.

[0034] FIG. 6 shows another example of the display of the tabulated results by the output unit 14. In FIG. 6, it is assumed that the business operator terminal 30 has specified "Prefecture" as a group and requested the display of competitive data. In this case, the output unit 14 first displays a list of group names "1. All" and "All (Competition)" as group names, as shown in each row in the lower part of FIG. 6. The output unit 14 also displays a list of "2. Tokyo (2 stores)" as a group name (group identification information) for identifying a group consisting of all stores located in Tokyo, and "Tokyo (2 competing stores)" as a competing group name (group identification information) for identifying a group consisting of all competing stores associated with the stores belonging to the Tokyo group, in a vertically adjacent manner. Similarly, the group name "3. Osaka Prefecture (2 stores)" and the competing group name "Osaka Prefecture (2 competing stores)" consisting of all competing stores associated with the stores belonging to the Osaka Prefecture group are displayed in a vertically adjacent manner. Then, the above-mentioned aggregation unit 13 aggregates the evaluation values, number of posts, and cumulative number of posts for all stores belonging to each group during the specified aggregation period, and the output unit 14 displays a list for each group as shown in Figure 6.

[0035] Furthermore, the output unit 14 displays the evaluation information of the group selected by the business operator terminal 30 from among the group names displayed in the list as described above, in a graph as shown in the upper part of Fig. 6. Here, the business operator terminal 30 selects the group "2. Tokyo (2 stores)" and "Tokyo (2 competing stores)", which is a group of competing stores of the stores belonging to the group, and specifies "evaluation value" as the type of evaluation information. Therefore, the above-mentioned aggregation unit 13 aggregates the evaluation values ​​of all stores belonging to the group "Tokyo (2 stores)" and the evaluation values ​​of all stores belonging to the competing group "Tokyo (2 competing stores)" for each week, which is the aggregation interval period, and the output unit 14 displays the evaluation values ​​for each week in a bar graph as shown in Fig. 6.

[0036] The above-mentioned groups may be classified according to other attributes of the stores. For example, the groups may be classified according to the location of the store, the availability of a parking lot, the store staff, the store franchisee, the store brand, and the like.

[0037] 7 shows another example of the display of the counted results by the output unit 14. In FIG. 7, it is assumed that the business operator terminal 30 has specified "number of posts" as the type of evaluation information to be displayed in a graph, and has requested the display of competitive data. In this case, the output unit 14 displays a list of the group name "1. All" and the competitive group name "All (competition)", the store name "2. AA Shop Tokyo" and the competitive store name "BB Shop Tokyo (competition)", and the store name "3. AA Shop Kanagawa" and the competitive store name "BB Shop Kanagawa (competition)", as shown in each row in the lower part of FIG. 7. Then, the counting unit 13 described above counts the evaluation value, number of posts, and cumulative number of each group and each store during the specified entire counting period, and the output unit 14 displays the list as shown in FIG. 7.

[0038] Furthermore, the output unit 14 displays, as a graph, the evaluation information of the group, store, and competing store selected by the business operator terminal 30 from among the group names, store names, and competing store names displayed in the list as described above, as shown in the upper part of FIG. 7. Here, it is assumed that the business operator terminal 30 selects the store "2. AA Shop Tokyo" and its competing store "BB Shop Tokyo (competitor)" and specifies "number of posts" as the type of evaluation information. Then, the counting unit 13 counts the number of posts for "AA Shop Tokyo" and "BB Shop Tokyo" for each week, which is the counting interval period, and the output unit 14 displays the number of posts for each week in the form of a bar graph as shown in FIG. 7. That is, a figure that is a bar graph with a length according to the number of posts is displayed for each week. At this time, the counting unit 13 further counts the number of posts for each value of evaluation value out of the number of posts corresponding to the length of the bar graph. For example, the counting unit 13 counts the number of posts for each value of evaluation value, such as "5", "4", and "3", out of the number of posts for each week. The output unit 14 then further displays a graphic of a length corresponding to the number of each evaluation value on the bar graph representing the number of posts per week. For example, in the display example of FIG. 7, the evaluation information for "AA Shop Tokyo Store" for "one week from 1 / 1 / 2021" includes a predetermined number of evaluation information items with evaluation values ​​of "5," "4," and "3," and further displays a graphic of a length corresponding to the number of each evaluation value on the bar graph of the number of posts. This shows the distribution of evaluation values ​​relative to the number of posts.

[0039] [Operation] Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0040] First, evaluation information on shops is posted by users on the posting site and is made publicly available to general users on the posting site server 20. However, the posting site server 20 does not necessarily have to make the evaluation information public.

[0041] The management server 10 also accepts and registers information on the store to be analyzed, which is input from the business operator terminal 30 (step S1). At this time, the management server 10 registers, as store information, the store name, store address, store attributes, information on the posting site server 20 where the evaluation information of the store is posted, and the like. Furthermore, the management server 10 also registers, in association with the registered store, information on competing stores that are other stores in a competitive relationship with the registered store. At this time, as information on the competing store, the competing store name, information on the posting site server 20 where the evaluation information of the competing store is posted, and the like are registered.

[0042] Thereafter, the management server 10 periodically or at any timing acquires the evaluation information published on each posting site from the posting site server 20 (step S2). Then, the management server 10 stores the evaluation information acquired from the posting site server 20 for each store and each competing store.

[0043] Thereafter, the management server 10 compiles the evaluation information for each store and for each group for each set period in response to an instruction from the business operator terminal 30 (step S3). For example, when the management server 10 is instructed by the business operator terminal 30 to display the compilation results for each store, the management server 10 compiles the evaluation value, the number of posts, and the cumulative number of posts for the entire compilation period and compilation interval period set from the evaluation information for each store. Note that this compilation is performed each time the business operator terminal 30 makes a request to display competitive data (described later) or when a group, period, etc. are set.

[0044] The management server 10 then displays a list of store names and group names to the business operator terminal 30 (step S4). For example, as shown in the lower part of FIG. 3, the management server 10 displays a list of the group name "1. All" and the individual store names "2. AA Shop Tokyo Store" and "3. AA Shop Kanagawa Store". If there is no request from the business operator terminal 30 to display competitive data (No in step S5), the management server 10 displays a graph of the tabulation results for the selected group names and store names from the list (step S8). For example, as shown in FIG. 3, when the store "AA Shop Tokyo Store" is selected, the management server 10 displays the evaluation value of the store by week in a bar graph.

[0045] On the other hand, when there is a request from the business operator terminal 30 to display competitive data (Yes in step S5), the management server 10 displays a list of competitive store names and competitive group names in addition to the store names and group names on the business operator terminal 30 (step S6). For example, as shown in the lower part of FIG. 4, the group name "1. All" and its competitive group name "All (competition)", the store name "2. AA Shop Tokyo" and its competitive store name "BB Shop Tokyo (competition)", and the store name "3. AA Shop Kanagawa" and its competitive store name "BB Shop Kanagawa (competition)" are displayed in a list. Then, the management server 10 displays a graph of the aggregation results of the selected group names and store names from the list (step S7). For example, as shown in FIG. 4, when the store "AA Shop Tokyo" and its competitive store "BB Shop Tokyo (competition)" are selected, the management server 10 displays the evaluation values ​​of these stores by week in a bar graph.

[0046] When a group is specified from the business operator terminal 30, the management server 10 classifies the store and competing stores into groups and displays the groups in a list. For example, when "prefectures" are specified as a group, the group names and competing group names for each prefecture are displayed in a list, as shown in the lower part of FIG. 6. Then, the evaluation values, etc. of all stores belonging to each group are tallied and displayed in a list, as shown in the lower part of FIG. 6, or in a graph, as shown in the upper part of FIG. 6. Furthermore, the management server 10 may display the "number of posts" as evaluation information in a bar graph, as shown in FIG. 7, and further display the distribution of evaluation values ​​on the bar graph.

[0047] As described above, the present invention can collect and display evaluation information for a store and its competing stores. This allows business operators to easily compare the evaluations of their own store with those of competing stores, and can use this information as a reference for future improvements in store management. As a result, evaluation information can be used more effectively.

[0048] Although the present invention has been described above with reference to the above-mentioned embodiment, the present invention is not limited to the above-mentioned embodiment. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more functions of the registration unit 11, acquisition unit 12, aggregation unit 13, output unit 14, store information storage unit 15, and evaluation information storage unit 16 included in the above-mentioned management server 10 may be executed by an information processing device installed and connected anywhere on a network, that is, they may be executed by so-called cloud computing.

[0049] The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. The non-transitory computer readable medium includes various types of tangible storage media. Examples of the non-transitory computer readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of the transitory computer readable medium include electric signals, optical signals, and electromagnetic waves. The transitory computer readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0050] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following describes an overview of the configuration of an information processing device, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configuration. (Appendix 1) An acquisition means for acquiring evaluation information on a plurality of predetermined objects from a server that acquires evaluation information on the object input by a user who has used the object; aggregating means for aggregating the acquired evaluation information for each of the subjects; an output means for outputting a compilation result of the evaluation information for the subject so as to display it on a predetermined display device; Equipped with The output means is configured to output a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target, together with the compilation result of the evaluation information for the specific target. Information processing device. (Appendix 2) 2. The information processing device according to claim 1, the output means outputs the first display, and when a display request for the other target is received, outputs the second display. Information processing device. (Appendix 3) The information processing device according to claim 2, the output means outputs the first display so as to display an input field into which the display request for the other object can be input, and outputs the second display when the display request for the other object is input in the first display. Information processing device. (Appendix 4) 2. The information processing device according to claim 1, The method further includes: providing an association means for associating the specific object with the other object that is in a competitive relationship with the specific object; Information processing device. (Appendix 5) 2. The information processing device according to claim 1, The other objects are associated with each of the plurality of specific objects, The output means includes: outputting identification information for identifying each of the plurality of specific objects and the plurality of other objects for display, and displaying the identification information of the specific object and the other objects that are associated with each other in association with each other; and outputting the result of tabulating the evaluation information for the specific target and the other targets corresponding to the identification information selected from the displayed identification information so as to display the result. Information processing device. (Appendix 6) The information processing device according to claim 5, The output means includes: displaying the identification information of the plurality of specific targets, and outputting a summary result of the evaluation information for the specific target corresponding to the selected identification information; when a display request for the other targets is received, displaying the identification information of the plurality of specific targets and the plurality of other targets, and outputting a summary result of the evaluation information for the specific target and the other targets corresponding to the selected identification information so as to be displayed. Information processing device. (Appendix 7) The information processing device according to claim 5, A group to which one or more specific objects classified based on attributes of the specific objects previously set belong, and a group to which one or more other objects associated with the one or more specific objects belonging to the group belong are set, The tabulation means tabulates, for each group, the evaluation information for the subjects belonging to that group; the output means outputs so as to display group identification information for identifying each of the groups, and outputs so as to display a compilation result of the evaluation information for the targets belonging to the group corresponding to the group identification information selected from the displayed group identification information. Information processing device. (Appendix 8) 2. The information processing device according to claim 1, The acquisition means acquires the evaluation information including an evaluation value indicating a degree of evaluation of the target, The tallying means tallyes the number of pieces of evaluation information and the evaluation value for each of the targets based on the acquired evaluation information; The output means outputs the number of pieces of evaluation information or the evaluation value so as to display it as the counting result. Information processing device. (Appendix 9) 9. The information processing device according to claim 8, the output means displays, as the tallying result, the number of pieces of evaluation information in a graphic form having a length corresponding to the number, and outputs the graphic form so as to display a distribution of the evaluation values ​​included in the evaluation information. Information processing device. (Appendix 10) An information processing device, acquiring evaluation information for a plurality of predetermined objects from a server that has acquired evaluation information for the objects input by users who have used the objects; The acquired evaluation information is compiled for each of the subjects; outputting a compilation result of the evaluation information for the subject to be displayed on a predetermined display device; Furthermore, a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target together with the compilation result of the evaluation information for the specific target are output. Information processing methods. (Appendix 11) In the information processing device, acquiring evaluation information for a plurality of predetermined objects from a server that has acquired evaluation information for the objects input by users who have used the objects; The acquired evaluation information is compiled for each of the subjects; outputting a compilation result of the evaluation information for the subject to be displayed on a predetermined display device; Furthermore, a first display that displays a compilation result of the evaluation information for the specific target, and a second display that displays a compilation result of the evaluation information for other targets that are previously associated with the specific target together with the compilation result of the evaluation information for the specific target are output. A program for executing a process. [Explanation of symbols]

[0051] 10 Management Server 11 Registration Department 12 Acquisition Department 13. Tabulation Department 14 Output section 15 Store information storage section 16 Evaluation information storage unit 20 Posting site server 30 Operator terminal

Claims

1. An acquisition means for acquiring evaluation information for a plurality of stores; aggregating means for aggregating the acquired evaluation information for each store; an output means for outputting a summary of the evaluation information for the store so as to display it; Equipped with the output means outputs identification information for identifying a specific store and another store associated with the specific store so as to be displayed in association with each other; Information processing device.

2. An information processing device according to claim 1, the output means displays, for each of the plurality of specific stores, the identification information of the specific store and the other stores that are mutually associated with each other, in association with each other. Information processing device.

3. An information processing device according to claim 1, the output means displays, for each of the plurality of specific stores, the identification information of the specific store and the other stores that are mutually associated with each other, side by side in association with each other. Information processing device.

4. An information processing device according to claim 1, The output means outputs a first display that displays the identification information of the plurality of specific stores, and a second display that displays the identification information of the specific store and the other stores that are mutually associated with each other for each of the plurality of specific stores, in association with each other. Information processing device.

5. An information processing device according to claim 4, the output means outputs the second display when a display request for the other store is received in the first display. Information processing device.

6. An information processing device according to claim 1, the output means outputs, so as to display, a compilation result of the evaluation information for the specific store and the other stores corresponding to the identification information selected from the displayed identification information; Information processing device.

7. An information processing device, Obtain evaluation information for multiple stores, The acquired evaluation information is aggregated for each store, outputting the tabulated results of the evaluation information for the store for display; Furthermore, the identification information for identifying the specific store and the other stores associated with the specific store is output so as to be displayed in association with each other. Information processing methods.

8. In the information processing device, Obtain evaluation information for multiple stores, The acquired evaluation information is aggregated for each store, outputting the tabulated results of the evaluation information for the store for display; Furthermore, the identification information for identifying the specific store and the other stores associated with the specific store is output so as to be displayed in association with each other. A program for executing a process.

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