Information processing method, program, and information processing system for supporting child consultation service

Abstract

To provide an information processing system, method and program for supporting material preparation (especially material preparation for a temporary custody form) in a child guidance center.SOLUTION: An information processing method of an information processing system including a server terminal which is connected over a network to a user terminal related to a user of a child guidance center includes: a step of receiving, by a receiving unit, from the user terminal, a registration of child data related to a child and a registration of risk assessment information for supporting a decision for protecting the child; a step of executing, by a risk evaluation unit, risk evaluation on the basis of the registered child data and risk assessment information; and a step of generating, by a material preparation unit, material data for an application for a temporary custody form for a child corresponding to the child data, based on the registered child data and risk assessment information and a result of the risk evaluation corresponding to the risk assessment information.SELECTED DRAWING: Figure 17

Description

[Technical field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, Various efforts have been made in various places. However, there are issues such as a shortage of staff on the ground, Issues cited include an increase in the number of abuse cases being handled.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] The above-mentioned Patent Document 1 places emphasis on judging signs of abuse, but for example, referring to the judgment results, Regarding the burden of the application procedure for a temporary custody letter when it is decided to temporarily custody a child after the There are still problems with the temporary protection letter. In the absence of parental consent, a request must be made to the court before or immediately after temporary custody. The court will review the need for temporary protection based on the documents submitted by the child consultation center. do.

[0006] However, while there is a shortage of on-site personnel, the provision of specialized application documents (especially explanatory materials) is a challenge. However, child consultation center staff alone cannot obtain the perspective required by the judge. It can be difficult to understand the points, so it takes time to prepare the documents and ensure quick protection. On the other hand, even if a lawyer prepares it, there are almost no full-time lawyers at child consultation centers. Similarly, it is difficult to prepare documents quickly when needed.

[0007] Therefore, the present invention is directed to the document preparation work (especially the document preparation work for temporary protection letters) at child consultation centers. To provide an information processing method, a program, and an information processing system for supporting the creation of a business The purpose is to: [Means for solving the problem]

[0008] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. An information processing method by an information processing system including a server terminal connected via a reception unit This allows the user terminal to register data on children and protect the children. A step of accepting registration of risk assessment information for supporting judgment, and a step of and performs risk assessment based on the registered child data and the risk assessment information. and a step of performing the step of: Based on the risk assessment information and the results of the risk assessment corresponding to the risk assessment information, Generate data for application of temporary protection letter for child corresponding to child data The method includes the steps of: Effect of the Invention

[0009] According to the present invention, the document preparation work at a child consultation center (especially the preparation of documents for temporary protection letters) can be carried out. To provide an information processing method, a program, and an information processing system for supporting the business can. [Brief description of the drawings]

[0010] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] 2 is a functional block diagram showing the user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server 100. [Diagram 5] FIG. 4 is a diagram showing an example of reception data stored in the server 100. [Figure 6] FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 9] 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 10] 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 12] 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 13] FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. [Figure 14] A figure showing an example of a screen displayed on a user terminal for inputting risk assessment items for an application. [Figure 15] FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 16] 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. [Figure 17] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 18] 4 is an example of reference material data according to the first embodiment of the present invention. [Figure 19] 4 is an example of reference material data according to the first embodiment of the present invention. [Figure 20] 4 is an example of reference material data according to the first embodiment of the present invention. [Figure 21] 4 is an example of reference material data according to the first embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] The contents of the embodiments of the present invention will be listed and described below. The program and information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing method by an information processing system comprising: The reception unit receives registration of child data related to the child from the user terminal and A step of accepting registration of risk assessment information for supporting object protection decisions; A risk assessment unit assesses the risk of a child based on the registered child data and the risk assessment information. performing a risk assessment based on the The child data and the risk assessment information registered by the material creation unit, and Based on the results of the risk assessment corresponding to the risk assessment information, generating data for an application for a temporary protection letter for the corresponding child; An information processing method comprising: [Item 2] The step of generating the reference data further includes generating reference data relating to a child corresponding to the child data. 2. The information processing method according to claim 1, wherein the information processing method generates the material data by referring to survey information on the survey to be conducted. method. [Item 3] 3. The information processing method according to item 1 or 2, wherein the document data is explanatory document data. [Item 4] The document data is explanatory document data and investigation record data, as described in item 1 or 2. Information processing method. [Item 5] The results of the risk assessment are based on the past protection rate, recurrence rate, or probability of serious abuse. At least one of the following: The data above is based on the past protection rate, recurrence rate, or the probability of serious abuse. At least one of the following information is included: 3. The information processing method according to item 1 or 2. [Item 6] The data is based on only the risk assessment items with relatively high importance. The results of the risk assessment and the results of the risk assessment that integrates multiple risk assessment items are Including both, 3. The information processing method according to item 1 or 2. [Item 7] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method by an information processing system including: The information processing method includes: The reception unit receives registration of child data related to the child from the user terminal and A step of accepting registration of risk assessment information for supporting object protection decisions; A risk assessment unit assesses the risk of a child based on the registered child data and the risk assessment information. performing a risk assessment based on the The child data and the risk assessment information registered by the material creation unit, and Based on the results of the risk assessment corresponding to the risk assessment information, generating data for an application for a temporary protection letter for the corresponding child; Including, the program. [Item 8] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system comprising: The user terminal is used to register data on children and to make decisions regarding the protection of such children. A reception unit that receives registration of risk assessment information for support; A risk assessment is carried out based on the registered child data and the risk assessment information. a risk assessment department; The registered child data and the risk assessment information, and the risk assessment information based on the results of the risk assessment corresponding to the information, a document creation unit that creates document data for an application for a temporary protection letter; An information processing system comprising:

[0012] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. All of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment may be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0013] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. a terminal 200, and a child consultation record system 300 for recording / managing information related to child consultation. The system is configured with a server terminal 100 that mediates between the child consultation and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the server terminal 100 is provided with the child consultation record system 300, the child consultation record system 300 is not required in the present system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0014] The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, intranet, wireless LAN (Local Area Network), rk) and WAN (Wide Area Network).

[0015] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center. Provide applications to 0A and 200B to support business efficiency and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, they may carry out risk assessments on possible child abuse and provide the results of such assessments. Or preparing documents (especially documents for applying for a temporary custody letter for a child, For example, the creation of explanatory materials and investigation records) The computer may be a general-purpose computer such as an application or personal computer, or may be a In this embodiment, the present invention may be logically realized by cloud computing. For convenience of explanation, one server terminal is shown as an example, but the present invention is not limited to this and may be implemented by multiple servers. Alternatively, the system may have servers with different roles, such as an authentication server and a database server. .

[0016] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a mobile phone, a PDA, etc. In the following description, 200A and 200B will be collectively referred to as user terminal 200.

[0017] This system is also connected to a child consultation record system 300 via a network NW. A user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. To register various information related to children, including child data, on the 300 The server terminal 100 can transmit and receive information to and from the child consultation record system 300. This allows data to be shared. The system's main functions are recording child consultations and issuing administrative documents. For example, Issuance of child numbers and reception numbers related to the issue of medical examination tickets and temporary protection decision notices, etc., administrative information This is a system that manages family information and fees in cooperation with the government, as well as the progress of procedures. On the other hand, this system is useful for communication with users, decision-making support, and document preparation support. The system's main function is to provide support for children, and allows for the input, viewing and sharing of records both inside and outside child consultation centers. This enables chat communication between users (child consultation center staff) and between children. A system that registers and shares photos of things, and simulates past temporary protection trends, etc. As described above, the server terminal 100 and the child consultation record system 300 are connected via a network. Connect via the work network and enter, for example, a QR code, a child number, or a reception number. Since data is linked to each other using the key, the user can use the server terminal 100 and the child There is no need to input and register information in both the consultation record system 300 and the consultation record system 300. By registering information in the system, it is possible to synchronize with the other system. By providing all or part of the functions of the consultation record system 300 in a server terminal, If the process can be completed at the end of the transaction, data will be linked using QR codes (registered trademark) etc. It may be possible to make the above unnecessary.

[0018] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200 and a child consultation recording system. 300 to operate the server terminal 100. The terminal 100 is configured as a standalone device, and the server terminal itself has a function for users to operate the device. may also be provided.

[0019] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. It includes a communication unit 110, a storage unit 120, and a control unit 130.

[0020] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. A communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver / Transmitter) Dissemination Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0021] The storage unit 120 stores programs for executing various control processes and each function in the control unit 130. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), The storage unit 120 also stores various data related to children. a child data storage unit 121 for storing various data related to reception; The storage unit 120 also includes a user terminal 200, a child consultation record, etc. The data communicated with the recording system 300 can also be temporarily stored. A database (not shown) storing the data is configured outside the storage unit 120 or the server terminal 100. It may be constructed.

[0022] The control unit 130 executes a program stored in the storage unit 120 to The central processing unit (CPU) controls the overall operation of the server terminal 100. The control unit 130 is configured with a graphics processing unit (GPU), etc. A reception unit 1 that receives input from a user terminal 200 or a child consultation record system 300 31, a data management unit 132 that refers to various data and performs a predetermined process, and The Risk Assessment Department 133 analyzes the input information and performs the assessment, and The collected child data and risk assessment information, as well as the risk assessment information Based on the results of the assessment, documents for temporary protection letters for children corresponding to the child data The data generating unit 134 generates data (especially explanatory materials and investigation records). The reception unit 131, the data management unit 132, the risk assessment unit 133, and the material creation unit 134 are a storage unit 120 is a computer (electronic calculator) that is started by a program stored in the This is executed by the server terminal 100.

[0023] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a user interface or application When the user performs a predetermined input, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0024] The data management unit 132 manages various data such as child data, reception data, evaluation data, and document data. It manages seed data and performs predetermined processes such as registering and reading from the corresponding data storage unit.

[0025] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0026] The material preparation unit 134 receives a user's request from the user terminal 200 (or the child consultation record system 300). The recorded information and the risk assessment information generated by the risk assessment unit 133 (results of the risk assessment) ) based on the data generated (especially the registered child data and risk assessment Based on the information and the results of the risk assessment corresponding to the risk assessment information, Data for temporary protection of children corresponding to the data (especially supporting documents and investigation records, etc.) The process involves generating a

[0027] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0028] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface, and communication is carried out according to communication protocols such as TCP / IP.

[0029] The display operation unit 220 receives an instruction from the user and, in response to the input data from the control unit 250, A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display and keyboard, The user terminal 200 is a smartphone or a tablet terminal. When the display operation unit 220 is a memory unit 23, the display operation unit 220 is configured with a touch panel or the like. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the mouse cursor is used. If you have a touch panel, you can tap, swipe, pinch, etc. Cut.

[0030] The storage unit 230 stores programs for executing various control processes and each function in the control unit 250. The memory section stores input data, etc. and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0031] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0032] The control unit 250 executes a program stored in the storage unit 230 to obtain the It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0033] The server terminal 100 may have a display operation unit function. In this case, The configuration may not include the user terminal 200.

[0034] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 101. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0035] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0036] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, we will use the example of one child (identified by the child ID "10001") as an example. However, multiple children's information can be stored. For example, the various data to be collected includes information about children (children's names, addresses, email addresses, etc.). (e.g. email address, contact information, gender, age, school name, grade, teacher name, school attendance, tag information, etc.) , Parent information (parent's name, ID, address, contact information, gender, etc.), Related party information (related party's name, Family group information (family group name, ID, address, contact information, gender, etc.), Description of the group name, members of the group (including past marriages, guardians of common-law marriages, etc.) (including the name, ID, type (medical institution, police, educational institution, etc.), address, Contact information, etc.

[0037] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0038] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It is possible to store information on multiple reception desks. A reception desk can store, for example, child registration information for registered children. It may be registered in correspondence with child data (e.g., child ID), but depending on the management purpose ,Parent information (e.g., parent ID), Related institution information (e.g., related institution ID), User I Any ID such as D (including the user institution ID for the user institution to which the user belongs) In particular, in an emergency, child data may be registered in a manner linked to the Before registering, reception processing may be performed, in which case the user ID (user ID) The reception data is managed by associating it with the child's ID (institution ID), and after registering the child's data, the reception data is The reception data may be registered in association with the child data (child ID). , the data received by the reception unit 131, but after being associated with child information, etc., It may be managed as part of the associated information (for example, part of the child information).

[0039] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on whether or not to do either of the following, and information on limit assessment Information on whether or not the child is relevant, image information on the child, wound information on the child, psychological evaluation of the child information, information about the child's home situation, decision-making outcomes and / or safety check outcomes , items related to the implementation of the response (whether temporary protection was implemented, whether temporary protection was lifted, child protection Whether the child was placed in an institution, released from a child welfare institution, or placed in a foster parent position Whether the placement was implemented, whether the foster parent placement was lifted, whether cooperation with related organizations was implemented, and whether social resources and services were provided. Have local governments or communities established or utilized a monitoring system? Survey information (survey date and time, survey title, minutes ( Survey results (facts), information on assessments, information on future responses, and information obtained through the survey Additional information (risk assessment information (information obtained through the survey), information on children obtained during the survey) Images, wound information of the child obtained during the investigation, psychological diagnosis information of the child obtained during the investigation, and Information about the child's home situation obtained during the survey, the date and time of the next interview for the survey, and completion of the survey The status at the time of completion of the survey, the safety scale (perceptual number of children's safety) Input result information in values), response content, person who approved the investigation record, etc.), evaluation data (past protection rate Information on the likelihood of serious abuse, recurrence rate, response time, and investigations that need to be conducted. Information on similar cases in the past (information on the type of abuse that applies among multiple types of abuse), A chart showing the balance between the probability of serious abuse, recurrence rate, and number of days to respond. (e.g., recommendations for future actions and reference information), Stores information such as the data (evidence data for applications for temporary protection letters, investigation record data, etc.) At the time of reception, at least some of the above-mentioned data may be collected. The data is accepted.

[0040] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that are judged to be necessary, for example, when considering emergency deployment. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. Check information on the items to be checked during the survey, in particular .

[0041] Limit assessment is a process in which a child makes a promise with a guardian and predicts compulsory intervention if the promise is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse to have home visits, or The survey also included items to check whether there were any injuries or other issues that could prevent the safety of children from being confirmed. Information regarding whether or not a limit assessment applies is provided in the Limit Assessment The limit access information may indicate whether one or more items related to the The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0042] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0043] The check sheet includes a checklist as shown in FIGS. 6 and 7 as an example. The checklist is a list of serious items (S rank) to be checked before deciding whether or not temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding on the necessity of temporary protection (notification / referral), assistance policy The items are divided into three major categories: B rank items that need to be investigated before the meeting, and S rank items. The categories are: severe physical abuse, severe neglect, and sexual abuse. The system is divided into two categories: items related to suspicion, items related to serious abuse, and items related to other types of abuse. In the end, it is divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicion before the investigation, suspicion after the investigation, and confirmation of the case through the investigation. The staff of the child consultation center will check the child's A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary custody of children. In addition, the check sheet may be used to enter information corresponding to the reception data, for example. There is a column.

[0044] <Processing flow> With reference to FIG. 8, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0045] In order to use the system 1, a user (e.g., a staff member of a child consultation center, etc.) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, you will need to register as a new user. If you already have a user account, you will be asked to enter your ID and password, etc. After receiving the authentication, you can log in and use the service. A predetermined user interface screen is provided via an application or the like, and is shown in FIG. The process proceeds to step S101. Here, FIG. 11 shows an application displayed on the user terminal 200. The following is an example of the home screen of the application. The user can select the registration menu on this screen and The registration described below can be carried out. In FIG. 11, one of the registered child data is The list information and corresponding status information, update date information, evaluation information, and payment information are shown. do.

[0046] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system When the basic information is registered in the user terminal 300, a predetermined read-out registration Recording operations (e.g. reading a QR code (registered trademark) using the built-in camera, The operation of inputting the child number and other numbers on the screen and the request to read the child data are performed on the server terminal 1. 00 or the user terminal 200 to the child consultation record system 300, etc. By this, the basic information registered in the child consultation record system 300 is transmitted to the server terminal 100. It can also be imported into applications provided by

[0047] As shown in FIG. 9, the reception unit 131 receives, as basic information, in random order, Name, address, contact information such as email address, gender, age, school name, grade, teacher name, Accept registration of child information such as school status and tag information (step S201 ), register guardian information such as guardian's name, ID, address, contact information, and gender. Reception (step S202), followed by uncle, aunt, friend of child's brother, and mother's dating partner. Information about the child's relatives, such as the name, ID, address, contact information, and gender of the relatives The registration of information is accepted (step S203), and the family group name, ID, description of the group name, Members of the group (including children, siblings, past marriages, and common-law marriage guardians, etc.) The registration of family group information related to the family group, such as the family member name, the name of the family member, and the like, is accepted (step S20 4) Also, the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. of the relevant institution The registration of related organization information regarding the related organization can be accepted (step S205). Note that the basic information is just an example, and not all information needs to be registered. Each ID may be automatically generated by the server terminal 100 when the basic information is registered. The user ID may be registered as a unique ID for this application.

[0048] Next, in step S102, the reception unit 131 receives a reception First, the user selects an application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.) and the start of the response The control unit 130 of the server terminal 100 inputs reception data such as the date and time. The reception data storage unit 122 of the memory unit 120 stores the received reception data in the reception data storage unit 122. The data is stored in association with the reception ID as data 2000. When the reception data is registered in the system 300, a predetermined Read and register operations (e.g. reading a QR code (registered trademark) using the built-in camera, The screen displayed supports operations such as entering child numbers and requests to read child data. Operation of sending from the server terminal 100 or the user terminal 200 to the child consultation record system 300 By performing the above steps, the reception data registered in the child consultation record system 300 is It can also be imported into an application provided by the terminal 100 .

[0049] As shown in FIG. 10, the reception unit 131 receives the following in association with the reception data in random order: From the user terminal 200, the response date and time, investigation title, minutes (investigation results (facts)), evaluation, Registration of investigation information such as future responses is accepted (step S301), and image information of the child and and / or information about the child's wounds, the child's psychological evaluation and the child's home situation The registration of information related to the child image is accepted (step S302), and then the risk assessment is performed. We accept registration of information (information obtained before the investigation or information obtained by the investigation) (step S303), and also, through a chat application, input by multiple users. The server terminal 100 can receive the input information (step S304). The data management unit 132 of the control unit 130 stores the received basic information in the received data in the storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0050] Here, the above survey information is registered by the child consultation center based on information obtained from staff who are out of the center. The operations assumed to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go outside to check the safety of children. It is expected that the above chat communication will be limited to staff who are stationed outside the facility. However, this is assumed to be an operation to report the investigation results and confirm the response measures sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members inside and outside the facility. It's fine.

[0051] An example of an image registration screen is shown in FIG. 13. On the image registration screen, the user (For example, images taken by a camera built into the user terminal 200, a digital camera, or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select wound, psychological diagnosis, home situation, etc. as the image type. If selected, you will also be asked to select the part of the child's body that the wound is related to and the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, bloodshot eyes, etc., and the wound type, List the details of the fracture (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. The images may be pictures of drawings made by the child or images of documented findings of developmental characteristics received from a medical institution. Images of the situation in the room (especially the state of garbage) and the cause of the wound Items from the home where the body was found (for example, if there is evidence that the body fell down the stairs, photographs of the stairs in the home, etc.) ) and other images related to children. Images may also be used, for example showing that the injury occurred outside the home (e.g., in a park or at school). In cases where the facility is located in a different area, it may be possible to select and save the image separately as an image of the relevant facility. stomach.

[0052] Figure 15 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or group of people. A list of group names will be displayed, and users can select individual or group names to create a team. It is possible to have chat communication.

[0053] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception data entry screen, select the menu for recording risk assessment information and enter the risk assessment information. You can select the registration form for the information. In the registration form for risk assessment information Examples of information to be accepted (various data related to the above-mentioned acceptance) include: 1) acceptance Date and time (enter the date when the risk assessment was conducted, etc.), 2) Entry by (select the entry by), 3) Information at the time of notification (enter or select information at the time of notification), 4) Emergency dispatch (consider emergency dispatch) 5) Research protection consideration (select the relevant items of the risk assessment items for research protection) 5) Select the items of risk assessment to be considered; 6) Select the items of limit assessment (Check whether it falls under the limit assessment), 7) Attachment of an image ("Wound", Images of "Psychological Diagnosis," "Household Condition," and "Other" are registered. In the case of wounds, images of body parts and burns are (Input the situation of the vehicle, too), 8) Decision making, safety check (Select the result of the decision. Input information Based on this, we will provide simulation results such as the recurrence rate, the probability of serious abuse, and the number of days required to respond. and past similar cases), 9) Action items (select the action taken, and the date and time of the action) 10) Decision maker (set the decision maker for the survey record) and so on. Also, the registration form As a function of the function, the ability to copy at least a part of the contents registered in the past (the list you want to copy Even if you have a child ID related to the school assessment information, you can select and generate a copy. In addition, as shown in the example screen of Figure 14, the user can select the menu "Risk Assessment Transition". By selecting the drop-down list, you can select at least some of the items included in the risk assessment information (e.g., Risk assessment of items related to the consideration of whether to take emergency action or investigative protection Update each item of risk assessment information for each child based on at least date and time information The information is displayed in a chronological order (i.e., the changes can be confirmed). This is For example, risk assessment information can be registered in association with date and time information and child ID. When entering risk assessment information, please refer to the check sheets shown in Figures 6 and 7. The user then inputs the results as assessment items via an application on the user terminal 200. It may accept input operations, and items that are at least partially the same as or similar to the checklist may be included. Displays a user interface screen that can be filled in as an input form on the application. Alternatively, the user may show the image captured by the camera 240 of the user terminal 200 and receive an input operation. The checklist image may be subjected to image analysis so that the check contents are automatically input. In addition, on the screen that displays the changes in risk assessment information, at least one of the assessment items An operation that changes some content (for example, checking or unchecking) It may be possible.

[0054] Next, returning to step S103 in FIG. 8, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of a delay (i.e., generate assessment data). The evaluation data may be stored as reception data in association with the reception ID. The value unit 133 receives, for example, basic information of a child in the past (age, sex, address, City, town, or village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the attachment (reception route, primary abuser, risk assessment Applicability of each item of the test, information on whether or not the limit assessment applies, Image information on the child's wounds, psychological diagnosis information on the child, and information on the child's home situation Information, decision-making result information and / or safety confirmation result information, items related to corresponding implementation (including Whether temporary protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc. Whether the placement in a child welfare institution has been lifted, whether the placement in a foster home has been implemented, whether the placement in a foster home has been lifted Whether they have cooperated with related organizations, whether they have utilized social resources and services, (Whether the local government or local community has established or used a monitoring system) Investigation information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, Information on future responses, additional information obtained through the investigation (risk assessment information (through the investigation) Information obtained), images of the child taken during the survey, information on the child's wounds taken during the survey, Psychological diagnostic information on the child obtained during the survey and information on the child's home situation obtained during the survey Information, next interview date and time for investigation, status upon completion of investigation, safety upon completion of investigation Part of the scale (information on children's safety, input of numerical values ​​based on sensory results, response details, etc.) Or, if you enter all the information, the output information will be the past protection rate (tendency to be temporarily protected). (Indicator showing past similar cases (Classifying abuse into 36 types, and the pattern to which the case in question is closest) If there are past cases that belong to the same pattern, the past case records are displayed. (Displaying the number of cases) and some information such as the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs all The learning model passes through at least a portion of the above-mentioned input information and result information corresponding to the output information. The training data may be extracted from past data and used as training data. The information may be stored in the memory unit 120 or in an external server. In the case of teacher data, the more types of input information mentioned above are included, the better. It is possible to output precise output information (such as the probability of serious abuse). The risk assessment unit 133, for example, evaluates a part or all of the contents of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination of the above, and statistics are calculated from the results of the extracted past cases. Alternatively, some or all of the above-mentioned output information may be generated by calculating the above-mentioned values. The methods of generating the information and evaluation data are merely examples and are not limited to these. In addition, the risk assessment unit 133 may use, as the accepted data to be referred to for the assessment, for example, investigation information. The evaluation data may be generated by further referring to at least one of the information and the photograph information.

[0055] Next, in step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0056] Figure 16 shows the results of a risk assessment of a business support application displayed on a user terminal. FIG. 1 is a diagram showing an example of a screen for outputting the results of a user's selection. By selecting the "Simulation" tab on the personal page screen of the application, As shown in 16, information on past protection rates, recurrence probability, response time, and severity (severe A radar chart showing the characteristics of cases based on three indicators regarding the probability of being abused, and A screen is displayed that visualizes similar cases. Here, information on past protection rates is displayed. Regarding the information, if the value is high, it indicates that similar cases have tended to be temporarily protected in the past. This is a system that supports users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to display severity (multiple waiting categories (e.g., 36 patterns ) among the patients, the probability of falling into a category defined as a severe case (e.g., 24 patterns) and recurrence Rate (probability of recurrence in the corresponding group of similar cases) and response time (probability of termination in the corresponding group of cases) The radar chart shows the balance of the number of days required to reach a conclusion, etc., and when the area of ​​the radar chart is large, These diseases tend to be severe, have a high recurrence rate, and take a long time to be resolved. Past similar cases are classified into multiple types (e.g., 36 types). It classifies cases into the most similar pattern and displays the characteristics of the pattern to which the case belongs. If there are past cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the victim had witnessed violence; in 7% of cases, the victim had witnessed violence; It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By reviewing past case records, users can see how cases have changed. This can give you some hints on how to make it work.

[0057] Users can refer to the risk assessment results and other registered survey information, child Based on image-related information and information entered through chat communication, The court can make a decision on whether or not temporary protection is necessary.

[0058] With reference to FIG. 17, the material data creation process executed by the information processing system 1 of this embodiment will be described. The logical flow will be explained.

[0059] First, in step S401, the material creation unit 130 of the server terminal 100 134 receives a request for creating materials from the child data storage unit 121 and the reception data storage unit 122. Child data and reception data (especially risk assessment data) corresponding to the child ID associated with Obtain information, results of risk assessment (risk data).

[0060] Next, in step S402, the material creation unit 134 executes A user interface screen that can be used as an input form on the application More specifically, the survey information that is required to be input is As shown in Figure 18-19, 1(1) Summary of the case, 1(2) Family of the child, 1(3) Information on the outline of the case, such as the circumstances that led to the temporary protection in this case, may be provided. In addition, depending on the reception data or the user's input operation, etc., If it is determined that the case occurred after temporary protection was implemented (i.e., after temporary protection) If the decision is made, the progress after the temporary protection in this case will be as shown in Figure 19-20. 2(2) The intentions of the parental authority, 2(3) The situation and intentions of the child, etc., and the experience of investigation and support after temporary custody The information on oversight and intentions is requested to be input by presenting an input form as survey information. The material preparation unit 134 may also prepare the survey information (if necessary, Based on the addition of child data and / or reception data, The format may be read to generate survey record data.

[0061] Next, in step S403, the material creation unit 134 processes each of the acquired data (especially , child data, risk assessment information, and evaluation data corresponding to the risk assessment information) Produce data (so-called supporting data) for applications for temporary protection letters for children More specifically, the format for explanatory materials is read out and the format is created as shown in Figure 19-21. 3(1) Consideration of risk assessment (e.g., specific investigation from check items) A list of some or all of the items that have been determined to be applicable, as well as past protection rates and (e.g., recurrence rate within the period, probability of serious abuse, etc.), 3(2) Necessity of protection, etc. The court may generate supporting evidence data showing the need for any subsequent temporary protection. In generating data, necessary data is extracted from each data and assigned to the format. It may be generated or a form may be presented to the user to manually enter some explanatory information. The explanatory data may be arranged in the following three consecutive It may be that only information regarding the need for temporary protection is provided (in which case, (If necessary, attach the above survey record data.) Survey results are shown in Figure 18-21. The information may be further referred to so that the information in the investigation record data is included in the explanatory material data. In addition, the evaluation data is divided into risk assessments with relatively high importance, as shown in Figure 20. Evaluation data based on only one risk item (e.g., serious items) and multiple risk assessment items The evaluation data may include both the evaluation data obtained by combining the above.

[0062] Next, in step S404, the material creation unit 134 The collected data (particularly, at least one of the explanatory data and the investigation record data) The document data is transmitted to the user terminal 200, and the user terminal 200 executes the user The data is displayed in a specified format on the user interface screen. The material data transmitted to 200 is downloaded to the user terminal 200 in a predetermined data format. Alternatively, the device may have a function for transmitting the image data so that it can be printed by a printing device (not shown). stomach.

[0063] As described above, according to this embodiment, users can receive information about the situation of children from inside and outside the child consultation center. Ability to refer to information in a timely manner and to refer to risk assessment evaluation results, etc. This allows the system to promptly and appropriately determine whether a child needs temporary protection. Based on the data and reception data, data (especially explanatory data and investigation record data) By making it possible to generate documents, it will be possible to quickly and appropriately prepare documents for applications for temporary custody of children. It is possible.

[0064] In the above embodiment, the structure for generating the document data for the application for temporary protection letter is However, this is not limited to this, and evaluation data (past records) corresponding to risk assessment information may also be used. (evaluation data such as protection rate, probability of serious abuse, recurrence rate, and number of days to respond) are available Generate document data for child consultation (e.g., document data showing various diagnostic information) The configuration may be changed as follows.

[0065] Although the embodiments of the present disclosure have been described above, these may be embodied in various other forms. It is possible to implement the invention with various omissions, substitutions and modifications. These embodiments and modifications, as well as omissions, substitutions and alterations, are intended to be understood as including the spirit and scope of the present invention as claimed. are within the technical scope of the above and their equivalents. [Explanation of symbols]

[0066] 1. Information Processing Systems 100 Server terminal 110 Communications Department 120 Storage section 130 Control section 200 User terminals 300 Child Guidance Record System NW Network

Claims

1. An information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, A step of accepting, from the user terminal, registration of child data related to the child, information on whether the child is subject to a limit assessment, information on items related to implementation of measures for the child, and registration of at least one of additional information obtained by an investigation, by a reception unit; A step of performing a risk assessment by a risk assessment unit based on at least one of the registered child data and information regarding whether or not the limit assessment applies, information regarding the implementation items, and the additional information; A step of generating, by a document creation unit, document data for applying for a temporary protection letter for a child corresponding to the child data, based on the registered child data, information on whether or not the limit assessment applies, information on the items related to the implementation, and / or the additional information, and the result of the risk assessment; An information processing method, including:

2. An information processing method as described in Claim 1, wherein the items related to the limit assessment are set as common items, or are selected and set by the user from among multiple items corresponding to the child or the child's guardian.

3. The information on the items related to implementation for children is: Did you implement temporary protection? Did you remove the temporary protection? Whether or not measures were taken to place the child in a foster home; Have they been released from foster care? Have you implemented foster care arrangements? Have you removed the child from foster care? Did you collaborate with related organizations? Did you use social resources or services? Whether the local government or local community has established or utilized a monitoring system; The information processing method according to claim 1 , further comprising at least one of the following items:

4. An information processing method as described in claim 1, wherein the additional information obtained by the investigation includes at least the status at the time the investigation is completed.

5. A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, The information processing method includes: A step of accepting, from the user terminal, registration of child data related to the child, information on whether the child is subject to a limit assessment, information on items related to implementation of measures for the child, and registration of at least one of additional information obtained by an investigation, by a reception unit; A step of performing a risk assessment by a risk assessment unit based on at least one of the registered child data and information regarding whether or not the limit assessment applies, information regarding the implementation items, and the additional information; A step of generating, by a document creation unit, document data for applying for a temporary protection letter for a child corresponding to the child data, based on the registered child data, information on whether or not the limit assessment applies, information on the items related to the implementation, and / or the additional information, and the result of the risk assessment; Including, the program.

6. An information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, a reception unit that receives, from the user terminal, registration of child data relating to a child, information relating to whether or not the child is subject to a limit assessment, information relating to items related to implementation of measures for the child, and / or registration of at least one of additional information obtained by a survey; a risk assessment unit that performs risk assessment based on at least one of the registered child data and information regarding whether or not the limit assessment applies, information regarding the implementation items, and the additional information; a document creation unit that generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data, information regarding whether or not the limit assessment applies, information regarding the items related to the implementation, and / or the additional information, as well as the results of the risk assessment; and An information processing system comprising:

Images