Information processing method, program, and information processing system for supporting child consultation service

Abstract

To provide an information processing system, method, and program that allow users belonging to each institution to share, have a conversation, and collaborate flexibly in an extent necessary for their work about information on children handled in a child consultation center and information on children handled in each institution of a local government that is separately managed via a different server, in particular.SOLUTION: In a method in a business support system 1, a control unit of a first server terminal transmits a sharing request for sharing information on children stored in a first server to a second server terminal connected to a second user terminal related to a user of a local government via a network. The information related to the children is transmitted to the second server terminal in response to receiving approval relative to the sharing request from the second server terminal.SELECTED DRAWING: Figure 18

Description

[Technical field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, Various efforts have been made in various places. However, there are issues such as a shortage of staff on the ground, Issues cited include an increase in the number of abuse cases being handled.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on those in charge, However, there are still challenges in sharing information between child consultation centers and local government departments. The information about children managed by the organization is managed on a separate server in consideration of the confidentiality of the information. For example, staff at child consultation centers have the freedom to freely access information on children managed by various local government agencies. In addition, there are also issues such as the inability to access information in a timely manner. The information on child abuse between child consultation centers and local government agencies is not limited to the information on child abuse between the child consultation centers and local government agencies, but is also particularly relevant to municipalities and Information related to public institutions such as the government (especially information on domestic violence, sexual violence, bullying, Harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, elder abuse The information is related to social issues such as food, clothing, shelter, and physical safety, discrimination, and abusive language. The same is true for information in areas related to safety, etc.

[0006] Therefore, the present invention relates to information on children handled by child consultation centers that is managed separately. Regarding information on children handled by each local government institution, etc., between users belonging to each institution The aim is to realize a method for flexible collaboration within the scope necessary for business operations. The target. [Means for solving the problem]

[0007] In one aspect of the present invention, a first user terminal associated with a user of a child consultation center is An information processing system that supports child consultation services and is provided by a first server terminal connected via a network. The control unit of the first server terminal controls a second user interface related to a user of a local government. The second server terminal is connected to the user terminal via a network. sending a sharing request to share information about the child; In response to receiving approval for the sharing request from the second server terminal, It is transmitted to the second server terminal. Effect of the Invention

[0008] According to the present invention, in particular, information on children handled by child consultation centers, which are managed separately, and Regarding information on children handled by each local government institution, etc., between users belonging to each institution We can flexibly cooperate to the extent necessary for business purposes. [Brief description of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] 2 is a functional block diagram showing the user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Diagram 5] FIG. 4 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in a server terminal 100. [Figure 9] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 10] 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16] FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. [Figure 18] FIG. 11 is a block diagram showing an information processing system according to a second embodiment of the present invention. [Figure 19] FIG. 11 is an example of a specific block configuration diagram showing an information processing system according to a second embodiment of the present invention. [Figure 20] FIG. 11 is another example of a specific block configuration diagram showing an information processing system according to the second embodiment of the present invention. [Figure 21] 20 is a functional block diagram showing a third server terminal 600 of FIG. 19. [Figure 22] 20 is an example of a flowchart relating to an information processing method in the configuration of FIG. 19 according to the second embodiment of the present invention. [Figure 23] 21 is an example of a flowchart relating to an information processing method in the configuration of FIG. 20 according to the second embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. All of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment may be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is, as an example, used by users such as staff at child consultation centers. and a child consultation record system for recording / managing information related to child consultation. 300 and a server terminal 100 that mediates between them. The server terminal 100 may include all or part of the functions of the recording system 300. When the server terminal 100 is provided with the function of the child consultation record system, Alternatively, the child consultation record system 300 may be omitted. The functions of the user terminal 200 are implemented by applications executed on the user terminal 200. The function may be the following.

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, intranet, wireless LAN (Local Area Network), rk) and WAN (Wide Area Network).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center. Provide applications to 0A and 200B to support business efficiency and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, a risk assessment is conducted regarding the possibility of child abuse, and the results of the assessment are For example, a workstation or personal computer is a device that provides It can be a general-purpose computer, or it can be logically deployed through cloud computing. In this embodiment, for convenience of explanation, one server terminal is illustrated. However, this is not limited to this, and multiple servers may be used, including authentication servers and database servers. The system may have servers with different roles, such as a server that supports multiple servers.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a mobile phone, a PDA, etc. The devices 200A and 200B are collectively referred to as the user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. A user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information, including child information, related to your child on the 300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. The child consultation record system 300 can share data among the The system's main functions are recording child consultations and issuing administrative documents. For example, Issue of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., administrative information This is a system that manages linked family information and fees, as well as managing the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside child consultation centers, and Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, Data can be shared between the two systems using the QR code (registered trademark), child number, or reception number as a key. In order to carry out the above, the user must provide the following to both the server terminal 100 and the child consultation record system 300: There is no need to input or register information in both systems. By registering information in one system, you can As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be required.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200 and a child consultation recording system. 300 to operate the server terminal 100. The terminal 100 is configured as a standalone device, and the server terminal itself has a function for users to operate the device. may also be provided.

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. It includes a communication unit 110, a storage unit 120, and a control unit 130.

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. A communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver / Transmitter) Dissemination Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and each function in the control unit 130. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), The storage unit 120 also stores various data related to children. a child data storage unit 121 for storing various data related to reception; a user data storage unit 123 for storing various data related to users; The storage unit 120 further includes a user terminal 200, a child consultation record system 300, etc. It is also possible to temporarily store data exchanged between the device and the computer. A database (not shown) may be constructed outside the storage unit 120 or the server terminal 100. stomach.

[0020] The control unit 130 executes a program stored in the storage unit 120 to The central processing unit (CPU) controls the overall operation of the server terminal 100. The control unit 130 is configured with a graphics processing unit (GPU), etc. A reception unit 1 that receives input from a user terminal 200 or a child consultation record system 300 31, a data management unit 132 for referring to and processing various data, and The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are controlled by the programs stored in the storage unit 120. The program is started up by and executed by a server terminal 100 which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a user interface or application When the user performs a predetermined input, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data, evaluation data, etc., and registers and reads them from the corresponding data storage unit. Which predetermined process is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0025] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface, and communication is carried out according to communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives an instruction from the user and, in response to the input data from the control unit 240, A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display and keyboard, The user terminal 200 is a smartphone or a tablet terminal. When the display operation unit 220 is a memory unit 23, the display operation unit 220 is configured with a touch panel or the like. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the mouse cursor is used. If you have a touch panel, you can tap, swipe, pinch, etc. Cut.

[0027] The storage unit 230 stores programs for executing various control processes and each function in the control unit 240. The memory section stores input data, etc. and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0028] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0029] The control unit 250 executes a program stored in the storage unit 230 to obtain the It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0030] The server terminal 100 may have a display operation unit function. In this case, The configuration may not include the user terminal 200.

[0031] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 101. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0032] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0033] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, let us take the example of one child (identified by the child ID "10001"): However, information on multiple children can be stored. For example, we may collect information about a child, such as the child’s name, address, email address, etc. Contact information, gender, age, school name, grade, teacher name, attendance status, tag information, etc.), parent information ( Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), Family group information (Family group name, ID, group name description, Members of the group (including guardians from past marriages and common-law marriages), information on related organizations Information (including the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc.) It is possible.

[0034] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0035] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It can store information for multiple reception desks. Typically, a reception desk will store child records relating to registered children. may also be registered in association with other data (e.g., child ID), but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing may be performed before registering the user ID. The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may be registered in association with the child ID. The data received by the reception unit 131 is associated with the child information, etc. It may be managed as part of the associated information (for example, part of the child information).

[0036] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on the consideration of whether or not to do either of the following, limit assessment (child The safety of children is in doubt again. Interviews are cancelled. Information on whether the child is involved in any of the following categories (e.g., the child's creation, etc.) injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making outcomes and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether the placement in a child welfare institution or other facility has been implemented or lifted; Have they placed the child in foster care? Have they removed the child from foster care? Have they collaborated with relevant agencies? Whether social resources and services were utilized, and whether there was a monitoring organization in the basic municipality or local community. Survey information (survey date and time, survey type, etc.), survey record approval person, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnostic information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, and safety scale (regarding child safety) at the time of survey completion (Input result information in intuitive numerical values), response content, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, the probability of serious abuse, recurrence rate, number of days to respond, and surveys that need to be conducted Information about similar cases in the past (including information about the type of abuse that applies among multiple types of abuse) Information), graphs (e.g., radar charts (probability of serious abuse, recurrence rate, and response Charts showing the balance of days, etc., bar graphs, bubble charts, etc. You can compare graphs by (input date and time) or by time series according to the receipt date and time (input date and time). (It may be a simple graph), recommendation information (recommendations and references for future actions) In addition, at the time of reception, the above-mentioned various data can be stored. Data regarding at least a portion is accepted.

[0037] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that are judged to be necessary, for example, when considering emergency deployment. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. Check information on the items to be checked during the survey, in particular .

[0038] Limit assessment is a process in which a child makes a promise with a guardian and predicts compulsory intervention if the promise is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse to have home visits, or The survey also included items to check whether there were any injuries or other issues that could prevent the safety of children from being confirmed. Information regarding whether or not a limit assessment applies is provided in the Limit Assessment The limit access information may indicate whether one or more items related to the The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0039] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0040] The check sheet includes a checklist as shown in FIGS. 6 and 7 as an example. The checklist is a list of serious items (S rank) to be checked before deciding whether or not temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding on the necessity of temporary protection (notification / referral), assistance policy The items are divided into three major categories: B rank items that need to be investigated before the meeting, and S rank items. The categories are: severe physical abuse, severe neglect, and sexual abuse. The system is divided into two categories: items related to suspicion, items related to serious abuse, and items related to other types of abuse. In the end, it is divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicion before the investigation, suspicion after the investigation, and confirmation of the case through the investigation. The staff of the child consultation center will check the child's A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary custody of children. In addition, the check sheet may be used to enter information corresponding to the reception data, for example. There is a column.

[0041] FIG. 8 is a diagram showing an example of user data stored in server terminal 100. As shown in FIG.

[0042] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. However, information on multiple users can be stored. For example, basic information about you (your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user responds, or responding child ID, accepted child information The linked child ID, the child ID linked to the provided child information, etc., especially the list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0043] <Processing flow> With reference to FIG. 9, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0044] In order to use the system 1, a user (e.g., a staff member of a child consultation center, etc.) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a user ID and password, you will need to enter your ID and password to log in. After this authentication, the website, application, A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. The following screen example shows how to register a user account. The user can select the registration menu on this screen and proceed to the next screen. In FIG. 12, a list of registered child data and Corresponding status information, update date information, evaluation information, settler information, etc. are shown.

[0045] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system When the basic information is registered in the user terminal 300, the user terminal 200 uses a built-in camera to Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0046] As shown in FIG. 10, the reception unit 131 receives the following basic information in random order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, teacher's name, Accept registration of child information such as school attendance status and tag information (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, and gender (Step S202), and then the names of related parties such as uncles, aunts, and mother's partners are entered. Accepts registration of information related to children, such as name, ID, address, contact information, and gender. (Step S203), family group name, ID, group name description, group members - Family members (including children, siblings, guardians from previous marriages or common-law marriages, etc.) Registration of family group information relating to the group is accepted (step S204). Institution name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. The system can accept registration of information on related organizations (step S205).

[0047] Next, in step S102, the reception unit 131 receives a reception First, the user selects an application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the treatment) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system as data 2000 in association with the reception ID. If the reception information is registered in the system 300, a predetermined reading is performed on the user terminal 200. For example, a QR code (a registered trademark) is scanned by a camera built into the user terminal 200. The operation of reading the ID card, inputting the child number and other numbers on the displayed screen, and A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0048] As shown in FIG. 11, the reception unit 131 receives the user ID in association with the reception information in random order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the evaluation, Registration of investigation information such as follow-up measures is accepted (step S301), and image information of the child and / or information about the child's wounds, the child's psychological diagnosis, and the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then a risk assessment is performed. Accept the registration of information (information obtained before the investigation or information obtained through the investigation) (Step S303), and also, through a chat application, multiple users may input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0049] Here, the above survey information is registered by the child consultation center based on information obtained from staff who are out of the center. The operations assumed to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go outside to check the safety of children. It is expected that the above chat communication will be limited to staff who are stationed outside the facility. However, this is assumed to be an operation to report the investigation results and confirm the response measures sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members inside and outside the facility. It's fine.

[0050] FIG. 14 shows an example of an image registration screen. On the image registration screen, the user (For example, images taken by a camera built into the user terminal 200, a digital camera, or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select wound, psychological diagnosis, home situation, etc. as the image type. If selected, you will also be asked to select the part of the child's body that the wound is related to and the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, bloodshot eyes, etc., and the wound type, List the details of the fracture (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. The images may be pictures of drawings made by the child or images of documented findings of developmental characteristics received from a medical institution. Images of the situation in the room (especially the state of garbage) and the cause of the wound Items from the home where the body was found (for example, if there is evidence that the body fell down the stairs, photographs of the stairs in the home, etc.) ) and other images related to children. Images may also be used, for example showing that the injury occurred outside the home (e.g., in a park or at school). In cases where the facility is located in a different area, it may be possible to select and save the image separately as an image of the relevant facility. stomach.

[0051] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or group of people. A list of group names will be displayed, and users can select individual or group names to create a team. It is possible to have chat communication.

[0052] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information record menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be added (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of receipt (enter or select information at the time of receipt of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Research protection consideration (select the relevant item of risk assessment item for research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wound", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the part of the body and the injury status are also registered. (You can also input), 8) Decision making, safety check (You can select the decision result. Based on the input information, Simulation results such as incidence rate, probability of being classified as serious abuse, and response time, as well as past similar cases 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (set the decision maker for the survey record) etc. Also, as a function of the registration form, Ability to copy at least part of previously registered content (risk assessment information to be copied) (e.g., select a child ID associated with the child and generate a copy). As shown in the screen example of 15, the user selects the menu "Risk Assessment Transition" This allows at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) to be included in the risk assessment information. (Items related to the consideration of whether at least one of the following should be taken: risk assessment information, At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This is done, for example, by displaying date and time information. This is possible by registering the child ID and linking it to the risk assessment information. In this case, the user checks the access status on the user terminal 200 by referring to the check sheets shown in FIGS. The input operation may be accepted as an assessment item via the application, or it may be The application has an input form that is at least partially the same or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed to determine the checklist. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment item on the screen where it is displayed (e.g., It may be possible to perform an operation to (check or uncheck) the item.

[0053] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, information on the child's wounds; information on the child's psychological diagnosis; information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc. Released from care facility, placement in foster care, or release from foster care Whether or not they cooperated with related organizations, whether or not they used social resources and services, (whether the organization or local community has established or utilized a monitoring system) Information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the survey), images of the child taken during the survey, information on the child's wounds taken during the survey, Psychological diagnostic information on the child obtained during the survey and information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety (information on children's safety, input of numerical values, response details, etc.) If you enter all or part of the information, the output information will be the past protection rate (which indicates the tendency to be temporarily protected). (Indicator of similar cases in the past (Classification of abuse into multiple types, and the type that this case is closest to) If there are past cases of the same type, the past case records are displayed. (Indicated below) and some or all of the information on the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs the above. The learning model uses result information corresponding to at least a part of the input information and the output information from the past. The training data may be extracted from the data and used as training data in advance. The teacher data during learning may be stored in the internal memory 120 or in an external server. In the case of data, the more types of input information mentioned above are included, the more precise the data will be. As another example, it is possible to output useful information (such as the probability of serious abuse). The evaluation unit 133 is, for example, a set of part or all of the contents of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination, and statistical values ​​are calculated from the results of the extracted past cases. Alternatively, the above-mentioned output information may be generated in part or in whole by calculation. The methods for generating the evaluation data are merely examples and are not limited to these. The risk assessment unit 133 may refer to, for example, survey information or other accepted data for assessment. The evaluation data may be generated by further referring to at least one of the image information and the photograph information.

[0054] Next, in step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the results of a risk assessment of a business support application displayed on a user terminal. FIG. 1 is a diagram showing an example of a screen for outputting the results of a user's selection. By selecting the "Simulation" tab on the personal page screen of the application, As shown in Figure 17, information on past protection rates, recurrence rates, number of days to respond, and severity (severe abuse) A radar chart showing the characteristics of cases based on three indicators related to the probability of falling into the waiting list, as well as past A screen will be displayed that visualizes similar cases. Here, information on past protection rates is displayed. A high value for indicates that similar cases have tended to be temporarily protected in the past. Support users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to measure the severity of multiple abuse categories (e.g., 36 patterns ) among the patients, the probability of falling into a category defined as a severe case (e.g., 24 patterns) and recurrence Rate (probability of recurrence in the corresponding group of similar cases) and response time (probability of termination in the corresponding group of cases) The radar chart shows the balance of the number of days required to reach a conclusion, etc., and when the area of ​​the radar chart is large, These diseases tend to be severe, have a high recurrence rate, and take a long time to be resolved. Past similar cases are classified into multiple types (e.g., 36 types). It classifies cases into the most similar pattern and displays the characteristics of the pattern to which the case belongs. If there are past cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the victim had witnessed violence; in 7% of cases, the victim had witnessed violence; It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By reviewing past case records, users can see how cases have changed. It is not limited to the examples shown here, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent severe abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with related organizations. Recommendation information such as "whether it is better to carry it" may be presented.

[0056] Users can refer to the risk assessment results and other registered survey information, child Based on image-related information and information entered through chat communication, The court can make a decision on whether or not temporary protection is necessary.

[0057] (Embodiment 2) <Configuration> 18-20 are block diagrams showing an information processing system according to a second embodiment of the present invention. The system 1 includes a first user terminal 200 used by a user such as a staff member of a child consultation center. , the first server terminal 100 accessed by the first user terminal 200, various organizations of the local government (other A second user terminal 500 used by users of a medical institution, a private medical institution, a non-profit organization, a private school / kindergarten, etc. , and the second server terminal 400 and the first server terminal 10 accessed by the second user terminal 500 A third server terminal 6 that is provided as necessary when the second server terminal 400 is used in conjunction with the first server terminal 400. 00. Here, the first user terminal 200 and the second user terminal 500 are As in the first embodiment, each of the terminals can be a terminal for multiple users. Similarly, the system can be connected to an external child consultation record system 300 (not shown). Cut.

[0058] A first server terminal 100, a first user terminal 200, a second server terminal 400, a second user terminal The terminal 500 and the third server terminal 600 are connected via a network NW. Network networks include the Internet, intranets, wireless LANs (Local Area Networks), and From the viewpoint of security, A first server terminal 100 and a first user terminal 200, a second server terminal 400 and a second user terminal The user terminals 500 may be connected to each other via different closed networks. .

[0059] The first server terminal 100 is connected to a first user terminal 2 associated with a user such as a staff member of a child consultation center. 00, an application for supporting business efficiency is provided to the first user terminal 200 Based on the registered information, for example, the possibility of child abuse will be detected. This is a device that performs risk assessment evaluation on safety and provides the evaluation results. For example, It may be a general purpose computer such as a workstation or personal computer, or This may be logically realized by cloud computing. For convenience of explanation, one server terminal is illustrated, but the present invention is not limited to this and multiple servers may be used. It's fine.

[0060] The second server terminal 400 is a second user terminal related to users such as staff of each organization of a local government. Provide applications to support business efficiency to 500 users of the second user terminal The system manages registered information from 00 onwards, and based on the registered information, for example, reports on child abuse This is a device that performs risk assessment evaluation on the possibility and provides the evaluation result. For example, The computer may be a general-purpose computer such as a workstation or personal computer, or Alternatively, the present invention may be logically realized by cloud computing. In the above example, for convenience of explanation, one server terminal is illustrated, but the present invention is not limited to this and multiple server terminals may be used. It may be a stand.

[0061] As described above, the first user terminal 200 is a user such as a staff member of a child consultation center. For example, a user who uses an application provided by the server terminal 100 owns , personal computers, tablet terminals, and other information processing devices, but smartphones It may also be configured with a mobile phone, PDA, etc.

[0062] As described above, the second user terminal 500 is a user such as an employee of each organization of a local government. 2. A user who uses an application provided by the server terminal 400 owns, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones It may also be configured with a smartphone, a mobile phone, a PDA, etc.

[0063] The third server terminal 600 is a first user terminal 20 related to a user such as a staff member of a child consultation center. 0 and a second user terminal 500 related to users such as staff of each organization of a local government. When transmitting or receiving, either the first server terminal 100 or the second server terminal 400 Based on the request from the other server, the two servers communicate with each other by sending certain data to the other server terminal. Mediates data transmission and reception while restricting direct access to the other party's database between terminals For example, a general-purpose device such as a workstation or personal computer It may be a computer or it may be logically implemented by cloud computing. In this embodiment, for convenience of explanation, one server terminal is illustrated. However, the number of servers is not limited to this, and multiple servers may be used. In this case, as shown in FIG. 19, it is essential to provide the third server terminal 600. Instead, the first server terminal 100 and the second server terminal 400 respond to each other's requests. If direct access to data can be restricted, the third server terminal 6, as shown in FIG. The configuration may be such that 00 is not provided.

[0064] In this embodiment, the system 1 includes a first server terminal 100, a first user terminal 200, and a The system includes a second server terminal 400, a second user terminal 500, and a third server terminal 600, and the user The first user terminal 200 and the second user terminal 500 are used to access the first server terminal. 100 and the second server terminal 400 are described as being configured to operate the first server terminal 100 and the second server terminal 400. The terminal 100 and the second server terminal 400 are configured as stand-alone servers, and the server terminals themselves have A function for user operation may also be provided.

[0065] In this embodiment, the second server terminal 400 is The information provided, stored and processed is used by the users and those managed by each institution of the local government (e.g. The configuration of the first server terminal 100 is substantially the same as that of the first server terminal 100, except that the information is related to the user (e.g., children). The second user terminal 500 is also configured as a Except for the fact that the user is a first user, the configuration of the first user terminal 200 is substantially the same as that of the first user terminal 200. The configurations of the first server terminal 100 and the first user terminal 200 (and the second server terminal 400 and and the configuration of the second user terminal 500) are substantially the same as those described in the first embodiment. Since they are equivalent, the explanation will be omitted.

[0066] FIG. 21 is a functional block diagram of the third server terminal 600 of FIG. The terminal 600, like the first server terminal 100, includes a communication unit 610, a storage unit 620, and a control unit. It is equipped with 630.

[0067] The communication unit 610 communicates with the first server terminal 100 and the second server terminal 100 via the network NW. 400, for example, TCP / IP (Transmission Control Protocol / Internet Protocol) Communication is based on communication protocols such as sion control protocol / Internet protocol, closed network, etc. The trust is carried out.

[0068] The storage unit 620 stores programs for executing various control processes and each function in the control unit 630. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), It consists of the following:

[0069] The control unit 630 executes a program stored in the storage unit 620 to The central processing unit (CPU) controls the overall operation of the server terminal 600. ) and a GPU (Graphics Processing Unit). The functions of the control unit 630 are a reception unit 63 that receives input from the first server terminal 100 or the second server terminal 400; 1, a data management unit 632 that refers to and processes various data, a first server terminal 100, and The second server terminal 400 and the second server terminal 401 have an intermediate unit 633 which intermediates data transmission and reception. The attachment unit 631, the data management unit 632, and the mediation unit 633 are The program is executed by a server terminal 600, which is a computer (electronic calculator). will be done.

[0070] The reception unit 131 is provided by the server terminal 600 and receives a user ID from the first user terminal 200 or the second user terminal 200. Screens displayed on the terminal 500 via a web browser or application When a user performs a predetermined input via the user interface of the first user terminal The terminal 200 (or the second user terminal 500) to the first server terminal 100 (or the second server Instructions and various information are accepted via the terminal 400.

[0071] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data, evaluation data, etc., and registers and reads them from the corresponding data storage unit. Which predetermined process is performed?

[0072] FIG. 22 is an example of a flowchart relating to an information processing method according to the second embodiment of the present invention. In this example, an information processing system including a third server terminal 600 as shown in FIG. This will be explained using the example of

[0073] As described above, the first server terminal 100 and the second server terminal 400 each It is a terminal that provides applications and services for users of public and local government institutions. Basically, the user terminal 200 and the user terminal 50 are different in that they handle different information. The information accessed by the 2010 censorship is also different. In particular, children's information is highly confidential personal information. Therefore, from the perspective of security, the information managed by child consultation centers and local governments will be However, the local government is not responding. In some cases, when the situation of a child that was previously under the care of the child becomes serious, the child consultation center may take over the care of the child. In such cases, for example, the users, such as staff of child consultation centers, In many cases, there is no information on the children involved, and it is managed by local government agencies. In some cases, the child consultation center may need to access information provided by local governments. The same applies when taking over the response to the child consultation center. A certain user and a user who is an employee of each agency of a local government each have a first server terminal 100 and 2. Accessing information managed in each server via the server terminal 400 The desired information can be viewed.

[0074] First, in Fig. 22, as a pre-processing step for the child inquiry process, the user of the child consultation center A user makes an inquiry to the first server terminal 100 via the user terminal 200 regarding information on a desired child. Next, in step S401, the first server terminal 100 The information of the target child is stored in the child (child) data storage unit 121 of the memory unit 120 of the server terminal 100. In cases where the information stored in the database is not available, a second server is provided to store information managed by each local government agency. A child inquiry request is sent to the third server terminal 600 in order to transmit the child inquiry request to the third server terminal 400. Here, the first server terminal 100 transmits a request from the viewpoint of confidentiality of the method related to the child. , the third server terminal 600 receives a child ID including the child's identification number (for example, a personal ID). A reference request may be sent, for example and without limitation, a child reference request including the child's name. In step S402, the third server terminal The terminal 600 transmits a child inquiry request to the second server terminal 400 .

[0075] Next, the second server terminal 400 that has received the child inquiry request performs the process of step S403. The second server terminal 400 refers to the child data stored in the storage unit thereof and receives the child data. Whether or not information about the target child is stored using the child's identification number, etc. as a key Then, in step S404, the second server terminal 400 If it is confirmed that information on the target child is stored in the memory unit, i.e., If the target child has a history of treatment in the body, the inquiry result is sent to the first server terminal 100. The inquiry result information ( Then, in step S405, the first 3. Server terminal 600 transmits the inquiry result information to first server terminal 100. From the viewpoint of security, the second server terminal 400 The user of the first user terminal 200 transmits only the information on the target child to the first server. The user can view the information by accessing the server terminal 100 .

[0076] The above-mentioned child inquiry process does not necessarily have to be performed on this system, but may be performed by other means. By stage (for example, telephone calls or emails between users of child consultation centers and users of local governments) Provide information to identify the child you wish to inquire about (such as name or identification number) and receive it. The user searches the system based on the information to identify the target child, and the data of the target child is displayed. The presence of data may be reported by some other means than this system.

[0077] Next, as a preprocessing step for the information sharing process, users of child consultation centers are treated as users of each local government institution. When a user wishes to share information about a child managed by a child consultation center, the first user terminal The first server terminal 100 is notified of the selection operation of the local government user via the terminal 200. Next, in step S501, a request for sharing information about the desired child is sent to the user. As a process, the first server terminal 100 sends a request for sharing child information to the third server terminal 600. Then, in step S502, the third server terminal 600 transmits a request. A second server terminal 4 that provides applications and services to users of each organization of the organization. 00 for approval of a request to share information about a child without information about the child. The information included in the request to share information about the child is as follows: This includes information that identifies the previous user and information about the content of the information to be shared, but Not limited to this. In addition, the information on the child may include, for example, basic information, family information, reception information, etc. These include information on investigation records, risk assessment information, image-related information, and evaluation data. However, the information is not limited to these. The feature is that you can select the information you want to share when making a sharing request or in advance. do.

[0078] Next, the second server terminal 400 that has received the approval request regarding the request to share the child information performs the following: In step S503, the user data stored in the storage unit of the second server terminal 400 is (In particular, refer to employees and other users of the user institution) to determine who will be the users to whom the information will be shared, and A notice of an approval request for the sharing of the child's information is sent to the second user terminal 500 of the person. Then, in step S504, a user (having a predetermined business authority) From the second user terminal 500, approval is given to the approval request regarding the request to share the child information. Then, in step S505, the third server terminal 600 The approval information transmitted from the terminal 400 is received, and in step S506, the sharing request is In step S504, the user performs an approval process from the second user terminal 500. If the approval request is not approved, the information sharing process ends. Even if a sharing request is made from the first server terminal 100, the second server terminal 400 will not share the data. You may choose not to receive personal information, such as information about children, without consent. It becomes.

[0079] Next, in step S507, the third server terminal 600 receives information on the target child. The information is shared with the second server terminal 400. For example, the information is shared with the third server terminal 400. The terminal 600 exports the information about the target child in a predetermined file format. The information thus collected can be transmitted to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. Other methods of information sharing include The information regarding the viewing authority of all or part of the information stored in the terminal 100 is transmitted to the first server terminal Alternatively, the signal may be transmitted from the terminal 100 to the server terminal 400 via the third server terminal 600. The user of the second user terminal 500 can access the third server terminal 400 via the second server terminal 400. The user can access the first server terminal 600 or the first server terminal 100 and view the shared information. At this time, from the viewpoint of confidentiality of information, the access authority of the user of the second user terminal 500 may be It is also possible to allow users to only view the information, without granting them editing rights. In the flowchart of the sharing process, the third server terminal is used in consideration of the speed of information transmission. At step S501, information about the target child is sent to the In addition, similar to step S502, the child information sharing without information about the target child The first server terminal 100 or the third server terminal 600 transmits an approval request. At least one of them is to process the approval process from the first server terminal 100 via the third server terminal 600. Information about the target child may be transmitted by using the above method.

[0080] Next, as a preprocessing step for chat link processing, users of child consultation centers are asked to provide information on the benefits of each local government institution. When a user wishes to communicate with another user using a chat tool, the first user terminal 200 A target user is selected and a communication request is sent to the first server terminal 100 via the Next, if the target user is a user on the second server terminal 400 side, In step S601, the first server terminal 100 communicates with the third server terminal 600. Then, in step S602, the third server terminal 600 is a table for storing one or more first user IDs of the first user terminal 200 and one or more second user terminals 500. The second user ID is identified, and a chat space that can be accessed by both users is generated. In the processes of steps S603 and S604, the first server terminal 100 and the second server terminal The server terminal 400 responds to requests from the first user terminal 200 and the second user terminal 500. In response, messages, images, and the like are sent and received via the third server terminal 600, In this way, the third server terminal 600 communicates with the first user terminal 200. Chat communication is now possible between the user and the user of the second user terminal 500. A chat room (chat space) is created for both users to This allows users, such as staff at child consultation centers, to Through chat rooms, employees of various government agencies and other users may share information about specific children. The first server terminal 100 and the second server terminal 110 can communicate with each other or have a conversation. When the first user terminal 200 and the second user terminal 400 receive messages from each other, It is possible to send a push notification to the user terminal 500 in real time. This will allow staff at child consultation centers and local government agencies to take appropriate measures to deal with children. He can work with Imlie to coordinate.

[0081] FIG. 23 is an example of a flowchart relating to an information processing method according to the second embodiment of the present invention. In this example, the information processing system does not include a third server terminal 600 as shown in FIG. This will be explained using the system as an example.

[0082] First, in Fig. 23, as a pre-processing step for the child inquiry process, the user of the child consultation center is A user makes an inquiry to the first server terminal 100 via the user terminal 200 regarding information on a desired child. Next, in step S701, the first server terminal 100 The information of the target child is stored in the child (child) data storage unit 121 of the memory unit 120 of the server terminal 100. In cases where the information stored in the database is not available, a second server is provided to store information managed by each local government agency. The first server terminal 100 transmits a child inquiry request to the first server terminal 400. From the viewpoint of confidentiality of the method, the second server terminal 400 is notified of the child's identification number (for example, For example, but not limited to, a child reference request may be sent that includes a personal ID (e.g., For example, a child lookup request may be sent that includes the child's name.

[0083] Next, the second server terminal 400 that has received the inquiry request for the child performs the process of step S702. The second server terminal 400 refers to the child data stored in the storage unit thereof and receives the child data. Whether or not information about the target child is stored using the child's identification number, etc. as a key Then, in step S703, the second server terminal 400 If it is confirmed that information on the target child is stored in the memory unit, i.e., If the target child has a history of treatment in the body, the inquiry result is sent to the first server terminal 100. Here, the second server terminal 400 transmits information about the child as a security From the viewpoint of security, only information on the child for which a reference request has been made is transmitted to the first user terminal 20. User 0 can obtain information about a target child by accessing the first server terminal 100. It can be viewed.

[0084] The above-mentioned child inquiry process does not necessarily have to be performed on this system, but may be performed by other means. By stage (for example, telephone calls or emails between users of child consultation centers and users of local governments) Provide information to identify the child you wish to inquire about (such as name or identification number) and receive it. The user searches the system based on the information to identify the target child, and the data of the target child is displayed. The presence of data may be reported by some other means than this system.

[0085] Next, as a preprocessing step for the information sharing process, users of child consultation centers are treated as users of each local government institution. When a user wishes to share information about a child managed by a child consultation center, the first user terminal The first server terminal 100 is notified of the selection operation of the local government user via the terminal 200. Next, in step S801, a request for sharing information about the desired child is sent to the user. As a process, the first server terminal 100 provides applications for users of each organization of the local government. The second server terminal 400, which provides the service, is provided with information on the target child. Submit a request for approval regarding a request to share information about an unacceptable child.

[0086] Next, the second server terminal 400 that has received the approval request regarding the request to share the child information performs the following: In step S802, the user data stored in the storage unit of the second server terminal 400 is (In particular, refer to employees and other users of the user institution) to determine who will be the users to whom the information will be shared, and A notice of an approval request for the sharing of the child's information is sent to the second user terminal 500 of the person. Then, in step S803, a user (having a predetermined business authority) From the second user terminal 500, approval is given to the approval request regarding the request to share the child information. Next, in step S804, the first server terminal 100 The approval information transmitted from the terminal 400 is received, and in step S805, the sharing request is In step S803, the user performs an approval process from the second user terminal 500. If the approval request is not approved, the information sharing process ends. Even if a sharing request is made from the first server terminal 100, the second server terminal 400 will not share the data. You may choose not to receive personal information, such as information about children, without consent. It becomes.

[0087] Next, in step S806, the first server terminal 100 receives information on the target child. The information on the target child is shared with the second server terminal 400. For example, basic information, family information, reception information, information on investigation records, risk assessment information , image-related information, evaluation data, etc., but are not limited to these. In an embodiment, the user may specify the information he or she wishes to share when making a sharing request or The method of information sharing can be selected in advance. For example, The final step is to export the information on the target children in a specified file format and The uploaded information can be transmitted to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. In addition, the first server terminal can share information. The information regarding the viewing authority of all or part of the information stored in the first server terminal 100 is 00 to the server terminal 400, and the benefit of the second user terminal 500 The user accesses the first server terminal 100 via the second server terminal 400 and uses the shared In this case, from the viewpoint of confidentiality of the information, the second user terminal 500 The access rights of users of the service will be limited to viewing information only, and editing rights will not be granted. It is also possible.

[0088] Next, as a preprocessing step for chat link processing, users of child consultation centers are asked to provide information on the benefits of each local government institution. When a user wishes to communicate with another user using a chat tool, the first user terminal 200 A target user is selected and a communication request is sent to the first server terminal 100 via the Next, if the target user is a user on the second server terminal 400 side, In step S901, the first server terminal 100 performs the process of The second server terminal 400 that provides applications and services is a target user. Send a communication request to the As such, information about the target users, information you want to share through communication (e.g. , images, etc.) but are not limited to these.

[0089] Next, the second server terminal 400 that has received the communication request performs step S90 In the process of 2, the user data stored in the storage unit of the second server terminal 400 is referred to, and The target user is determined and identified as one or more first user IDs of the received first user terminals 200. Based on one or more second user IDs of the second user terminal 500, a channel that can be accessed by both parties is created. Next, in step S904, the first server terminal 100 and The second server terminal 400 receives requests from the first user terminal 200 and the second user terminal 500. Communication is carried out by sending and receiving messages and images according to requests. In this example, the chat space is generated by the second server terminal 400, but this is not limiting. The chat space may be generated in the first server terminal 100. 100 (or the second server terminal 400) is a user of the first user terminal 200 and a second user A chat function is provided to enable chat communication between users of the terminals 500. A chat room (chat space) is created and information about the chat room is sent to both users. This allows users, such as staff at child consultation centers, to receive information about the services provided by employees of local government agencies. Users such as these may exchange information about specific children through chat rooms, The first server terminal 100 and the second server terminal 400 can communicate with each other. When the first user terminal 200 and the second user terminal 500 receive messages from each other, In response to such requests, notifications can be sent in real time, such as by sending push notifications. The staff of child consultation centers and local government agencies will cooperate in a timely manner in dealing with children. In addition, a third server terminal 600 is provided to generate a chat room. The flowchart shown in FIG. 22 may be used for only the chat linkage processing.

[0090] As described above, according to the present embodiment, in particular, the data that is separately managed via different servers is Information on children handled by child consultation centers and information on children handled by various local government agencies, etc. Users belonging to each institution will be able to share information flexibly within the scope of their business needs. They can communicate, converse, and collaborate.

[0091] In the examples of FIG. 22 and FIG. 23, the first user terminal 200 of the child consultation center is used as the starting point. The first server terminal 100 transmits to the second server terminal 400 information on the target child, information sharing, and We have shown an example of a system that requests chat collaboration and a system that requests chat collaboration. 2. It is also possible to execute the program from the user terminal 500.

[0092] In addition, we will explain the information regarding child abuse between child consultation centers and local government agencies as an example. However, this is not limited to this and any information may be the subject of the survey, but it is particularly applicable to public organizations such as municipalities and the national government. Information exchanged between parties (especially regarding domestic violence, sexual violence, bullying, and harassment) Mental health, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, elder abuse, etc. Information related to social issues, including areas related to food, clothing, shelter, and physical safety, and issues such as discrimination and verbal abuse. The information may be in the form of information on mental health, etc., and should be tailored to suit the needs of the target users. For example, in a juvenile classification home and a juvenile prison, It may also be used when exchanging information about children, such as survey items related to the ) Between probation offices, or between probation offices and local governments, etc., regarding crimes committed by probationers (2) Between public health centers and maternal and child health centers, and between public health centers and maternal and child health centers, health centers, maternal and child health centers, and local governments, etc. Information on children and families collected at the health center, family childcare stress, and (3) Survey information on childcare services, etc. between DV victim centers, between DV victim centers and In local governments, etc., at least the information on perpetrators, victims, and bystanders obtained from DV victim centers (4) Information on domestic violence between welfare centers and between welfare centers and self-employed persons In local governments, etc., personnel in charge of disability and public assistance, etc., obtain information on disability and economic status It may also be used in relation to survey information such as situational information.

[0093] The contents of the embodiments of the present invention will be listed and explained again. The processing method, the program, and the information processing system have the following configuration. [Item 1] A first server that connects to a first user terminal related to a user of a child consultation center via a network. An information processing method for supporting child consultation services provided by a server terminal, comprising: The control unit of the first server terminal A second server that connects to a second user terminal related to a user of the local government via a network. A sharing device for sharing information about the child stored in the first server with a user terminal. Send a valid request, The information about the child is shared by the second server terminal. and in response to the determination, transmitting the information to the second server terminal. [Item 2] The control unit of the first server terminal Transmitting a request for information on the desired child to a second server terminal; receiving information about the child as a query result from the second server terminal; The method according to item 1. [Item 3] The information on the child includes basic information, family information, reception information, information on investigation records, and 2. The method of claim 1, further comprising: [Item 4] The sharing request is a request to enable viewing of information about the child from a second user terminal. 2. The method according to claim 1, further comprising: [Item 5] The user of the first user terminal is notified to the second server terminal that the second user terminal is being used. 2. The method according to item 1, further comprising: transmitting a request to communicate with the person. [Item 6] a first user terminal connected via a network to a first user terminal related to a user of the child consultation center; A program that executes an information processing method for supporting child consultation services in a server terminal. So, In the control unit of the first server terminal, A second server that connects to a second user terminal related to a user of the local government via a network. A sharing device for sharing information about the child stored in the first server with a user terminal. Send a valid request, The information about the child is shared by the second server terminal. A program that is transmitted to the second server terminal in response to the determination. [Item 7] A first server that connects to a first user terminal related to a user of a child consultation center via a network. An information processing system for supporting child consultation services provided by a server terminal, The control unit of the first server terminal A second server that connects to a second user terminal related to a user of the local government via a network. A sharing device for sharing information about the child stored in the first server with a user terminal. Send a valid request, The information about the child is shared by the second server terminal. In response to the determination, the information is transmitted to the second server terminal.

[0094] Although the embodiments of the present disclosure have been described above, these may be embodied in various other forms. It is possible to implement the invention with various omissions, substitutions and modifications. These embodiments and modifications, as well as omissions, substitutions and alterations, are intended to be understood as including the spirit and scope of the present invention as claimed. are within the technical scope of the above and their equivalents. [Explanation of symbols]

[0095] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, 400 second Server terminal, 500 Second user terminal, 600 Third server terminal NW Network

Claims

1. An information processing method for supporting a task, which is provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the task, and that has access to a first storage unit that stores information related to the task, comprising: The control unit of the first server In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to an organization different from the first user; A method of sending information regarding the support to the second server, the information being stored in the first memory unit in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

2. The control unit of the first server Sending a request for information on desired assistance to the second server; receiving information about the support from the second server as a query result; The method of claim 1.

3. The method of claim 1 , wherein the sharing request includes a request to enable viewing of information about the assistance from the second user terminal.

4. 2. The method of claim 1, wherein the first party sends a request to the second server to communicate with the second party.

5. A third server that relays data between the first server and the second server is further connected via a network; The method of claim 1 , wherein the control unit of the first server transmits the information about the assistance to the second server via the third server.

6. A program for executing an information processing method for supporting business operations in a first server that is connected via a network to a first user terminal associated with a first user involved in business support and that can access a first storage unit that stores information related to the support, comprising: In the control unit of the first server, In response to a sharing operation by the first user terminal, a sharing request for sharing information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to an organization different from that of the first user; A program that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

7. An information processing system for supporting business operations, which is provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the business support and has access to a first storage unit that stores information related to the support, The control unit of the first server In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to an organization different from the first user; An information processing system that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

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