Information processing method, program and information processing system for supporting child consultation service

Abstract

To provide an information processing method for supporting a child consultation service for improving information of child abuse on the basis of information of a child under management.SOLUTION: A service support method to be executed in a service support system for supporting a child consultation service, causes a server terminal 100 to: receive, from user terminals 200A and 200B connected via a network NW, at least child identification information for identifying a child, and risk assessment information relating to risk assessment for supporting child protection determination, including input result information and uninput item information for one or more input items relating to the risk assessment for the child; estimate an index relating to child abuse on the basis of at least two or more patterns of virtual input results for input items corresponding to the input result information and the uninput item information; identify a minimum value and a maximum value out of the estimation results of the index; and display the minimum value and the maximum value of the index on each user terminal as risk information relating to the child.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, Various efforts have been made in various places. However, there are issues such as a shortage of staff on the ground, Issues cited include an increase in the number of abuse cases being handled.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on staff, it may lead to the collection of further information on child abuse. In addition, these issues are being addressed through the relationship between child consultation centers and local government agencies. Not limited to information on child abuse, but also information related to public institutions such as municipalities and the country (especially Domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, Information related to social issues such as mental disorders, developmental disorders, child poverty, and elder abuse. Information on areas related to food, clothing, shelter, and physical safety, as well as areas related to peace of mind such as discrimination and verbal abuse The same is true for

[0006] Therefore, the present invention provides a method for detecting child abuse based on information about children under management. The purpose of the present invention is to realize a method for enriching information related to the above. [Means for solving the problem]

[0007] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. A method for supporting child consultation services, which is provided by a server terminal connected via The control unit of the server terminal receives from the user terminal a child identification number for identifying a child. information and results of inputting into one or more fields regarding risk assessment for said child; Regarding risk assessment to support child protection decisions, including information and missing information and receiving at least the risk assessment information for the already-entered result information and the unentered item information. Based on at least two or more patterns of hypothetical input results to the corresponding input items, Estimating an index related to the waiting period, identifying a minimum value and a maximum value among the estimated results of the index, The minimum value and the maximum value of the index are transmitted to the user terminal as risk information regarding the child. It can be displayed in. Effect of the Invention

[0008] According to the present invention, in particular, a system for detecting child abuse based on information about children under its management is provided. It is possible to enrich the information provided. [Brief description of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] 2 is a functional block diagram showing the user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Diagram 5] FIG. 4 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in a server terminal 100. [Figure 9] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 10] 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16]FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. [Figure 18] 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal. FIG. [Figure 19] 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal. FIG. [Figure 20] 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal. FIG. [Figure 21] 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal. FIG. [Figure 22] 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. All of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment may be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. a terminal 200, and a child consultation record system 300 for recording / managing information related to child consultation. The system is configured with a server terminal 100 that mediates between the child consultation and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the server terminal 100 is provided with the child consultation record system 300, the child consultation record system 300 is not required in the present system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, intranet, wireless LAN (Local Area Network), rk) and WAN (Wide Area Network).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center. Provide applications to 0A and 200B to support business efficiency and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, the results of a risk assessment regarding the possibility of child abuse A device that provides research findings, such as a workstation or personal computer. It can be a general-purpose computer such as a personal computer, or it can be used in cloud computing. In this embodiment, for convenience of explanation, the server terminal is Although one machine is shown as an example, the present invention is not limited to this and multiple machines may be used. It may also have servers with different roles, such as a database server.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a mobile phone, a PDA, etc. The devices 200A and 200B are collectively referred to as the user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. A user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information, including child information, related to your child on the 300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. The child consultation record system 300 can share data among the The system's main functions are recording child consultations and issuing administrative documents. For example, Issue of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., administrative information This is a system that manages linked family information and fees, as well as managing the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside child consultation centers, and Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, Data can be shared between the two systems using the QR code (registered trademark), child number, or reception number as a key. In order to carry out the above, the user must provide the following to both the server terminal 100 and the child consultation record system 300: There is no need to input or register information in both systems. By registering information in one system, you can As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be required.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200 and a child consultation recording system. 300 to operate the server terminal 100. The terminal 100 is configured as a standalone device, and the server terminal itself has a function for users to operate the device. may also be provided.

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. It includes a communication unit 110, a storage unit 120, and a control unit 130.

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. A communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver / Transmitter) Dissemination Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and each function in the control unit 130. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), The storage unit 120 is also configured with various data related to the user. A child data storage unit 121 stores various data related to children. a reception data storage unit 122 for storing various data related to the user; The storage unit 120 further includes a user data storage unit 123 for storing user data. Temporarily storing data communicated between the terminal 200 and the child consultation record system 300 A database (not shown) storing various data may be provided in the storage unit 120 or It may be constructed outside the server terminal 100 .

[0020] The control unit 130 executes a program stored in the storage unit 120 to The central processing unit (CPU) controls the overall operation of the server terminal 100. The control unit 130 is configured with a graphics processing unit (GPU), etc. A reception unit 1 that receives input from a user terminal 200 or a child consultation record system 300 31, a data management unit 132 for referring to and processing various data, and The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are controlled by the programs stored in the storage unit 120. The program is started up by and executed by a server terminal 100 which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a user interface or application When the user performs a predetermined input, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data, evaluation data, etc., and registers and reads them from the corresponding data storage unit. Which predetermined process is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0025] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface, and communication is carried out according to communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives an instruction from the user and, in response to the input data from the control unit 250, A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display and keyboard, The user terminal 200 is a smartphone or a tablet terminal. When the display operation unit 220 is a memory unit 23, the display operation unit 220 is configured with a touch panel or the like. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the mouse cursor is used. If you have a touch panel, you can tap, swipe, pinch, etc. Cut.

[0027] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data, etc. and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0028] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0029] The control unit 250 executes a program stored in the storage unit 230 to obtain the It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0030] The server terminal 100 may have a display operation unit function. In this case, The configuration may not include the user terminal 200.

[0031] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 101. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0032] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0033] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, let us take the example of one child (identified by the child ID "10001"): However, information on multiple children can be stored. For example, we may collect information about a child, such as the child’s name, address, email address, etc. Contact information, gender, age, school name, grade, teacher name, attendance status, tag information, etc.), parent information ( Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), Family group information (Family group name, ID, group name description, Members of the group (including guardians from past marriages and common-law marriages), information on related organizations Information (including the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc.) It is possible.

[0034] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0035] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It can store information for multiple reception desks. Typically, a reception desk will store child records relating to registered children. may also be registered in association with other data (e.g., child ID), but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing may be performed before registering the user ID. The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may be registered in association with the child ID. The data received by the reception unit 131 is associated with the child information, etc. It may be managed as part of the associated information (for example, part of the child information).

[0036] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on the consideration of whether or not to do either of the following, limit assessment (child The safety of children is in doubt again. Interviews are cancelled. Information on whether the child is involved in any of the following categories (e.g., the child's creation, etc.) injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making outcomes and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether the placement in a child welfare institution or other facility has been implemented or lifted; Have they placed the child in foster care? Have they removed the child from foster care? Have they collaborated with relevant agencies? Whether social resources and services were utilized, and whether there was a monitoring organization in the basic municipality or local community. Survey information (survey date and time, survey type, etc.), survey record approval person, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnostic information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, and safety scale (regarding child safety) at the time of survey completion (Input result information in intuitive numerical values), response content, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, the probability of serious abuse, recurrence rate, number of days to respond, and surveys that need to be conducted Information about similar cases in the past (including information about the type of abuse that applies among multiple types of abuse) Information), graphs (e.g., radar charts (probability of serious abuse, recurrence rate, and response Charts showing the balance of days, etc., bar graphs, bubble charts, etc. You can compare graphs by (input date and time) or by time series according to the receipt date and time (input date and time). (It may be a simple graph), recommendation information (recommendations and references for future actions) In addition, at the time of reception, the above-mentioned various data can be stored. Data regarding at least a portion is accepted.

[0037] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that are judged to be necessary, for example, when considering emergency deployment. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. Check information on the items to be checked during the survey, in particular .

[0038] Limit assessment is a process in which a child makes a promise with a guardian and predicts compulsory intervention if the promise is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse to have home visits, or The survey also included items to check whether there were any injuries or other issues that could prevent the safety of children from being confirmed. Information regarding whether or not a limit assessment applies is provided in the Limit Assessment The limit access information may indicate whether one or more items related to the The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0039] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0040] The check sheet includes a checklist as shown in FIGS. 6 and 7 as an example. The checklist is a list of serious items (S rank) to be checked before deciding whether or not temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding on the necessity of temporary protection (notification / referral), assistance policy The items are divided into three major categories: B rank items that need to be investigated before the meeting, and S rank items. The categories are: severe physical abuse, severe neglect, and sexual abuse. The system is divided into two categories: items related to suspicion, items related to serious abuse, and items related to other types of abuse. In the end, it is divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicion before the investigation, suspicion after the investigation, and confirmation of the case through the investigation. The staff of the child consultation center will check the child's A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary custody of children. In addition, the check sheet may be used to enter information corresponding to the reception data, for example. There is a column.

[0041] FIG. 8 is a diagram showing an example of user data stored in server terminal 100. As shown in FIG.

[0042] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. However, information on multiple users can be stored. For example, basic information about you (your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user responds, or responding child ID, accepted child information The linked child ID, the child ID linked to the provided child information, etc., especially the list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0043] <Processing flow> With reference to FIG. 9, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0044] In order to use the system 1, a user (e.g., a staff member of a child consultation center, etc.) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a user ID and password, you will need to enter your ID and password to log in. After this authentication, the website, application, A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. The following screen example shows how to register a user account. The user can select the registration menu on this screen and proceed to the next screen. In FIG. 12, a list of registered child data and Corresponding status information, update date information, evaluation information, settler information, etc. are shown.

[0045] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system When the basic information is registered in the user terminal 300, the user terminal 200 uses a built-in camera to Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0046] As shown in FIG. 10, the reception unit 131 receives the following basic information in random order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, teacher's name, Accept registration of child information such as school attendance status and tag information (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, and gender (Step S202), and then, the uncle, aunt, the child's brother's friend, and the mother's friend are The names, IDs, addresses, contact details, genders, and other details of the other parties involved with the child The registration of information is accepted (step S203), and the family group name, ID, and description of the group name are input. , group members (children, siblings, guardians from past marriages, common-law marriages, etc.) The registration of family group information related to the family group, such as the family member, is accepted (step S2 04) Also, the name, ID, type (medical institution, police, educational institution, etc.), address, and contact information of the relevant institution The registration of related organization information regarding related organizations such as the above can be accepted (step S205). Cut.

[0047] Next, in step S102, the reception unit 131 receives a reception First, the user selects an application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the treatment) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system as data 2000 in association with the reception ID. If the reception information is registered in the system 300, a predetermined reading is performed on the user terminal 200. For example, a QR code (a registered trademark) is scanned by a camera built into the user terminal 200. The operation of reading the ID card, inputting the child number and other numbers on the displayed screen, and A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0048] As shown in FIG. 11, the reception unit 131 receives the user ID in association with the reception information in random order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the evaluation, Registration of investigation information such as follow-up measures is accepted (step S301), and image information of the child and / or information about the child's wounds, the child's psychological diagnosis, and the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then a risk assessment is performed. Accept the registration of information (information obtained before the investigation or information obtained through the investigation) (Step S303), and also, through a chat application, multiple users may input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0049] Here, the above survey information is registered by the child consultation center based on information obtained from staff who are out of the center. The operations assumed to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go outside to check the safety of children. It is expected that the above chat communication will be limited to staff who are stationed outside the facility. However, this is assumed to be an operation to report the investigation results and confirm the response measures sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members inside and outside the facility. It's fine.

[0050] FIG. 14 shows an example of an image registration screen. On the image registration screen, the user (For example, images taken by a camera built into the user terminal 200, a digital camera, or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select wound, psychological diagnosis, home situation, etc. as the image type. If selected, you will also be asked to select the part of the child's body that the wound is related to and the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, bloodshot eyes, etc., and the wound type, List the details of the fracture (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. The images may be pictures of drawings made by the child or images of documented findings of developmental characteristics received from a medical institution. Images of the situation in the room (especially the state of garbage) and the cause of the wound Items from the home where the body was found (for example, if there is evidence that the body fell down the stairs, photographs of the stairs in the home, etc.) ) and other images related to children. Images may also be used, for example showing that the injury occurred outside the home (e.g., in a park or at school). In cases where the facility is located in a different area, it may be possible to select and save the image separately as an image of the relevant facility. stomach.

[0051] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or group of people. A list of group names will be displayed, and users can select individual or group names to create a team. It is possible to have chat communication.

[0052] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information record menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be added (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of receipt (enter or select information at the time of receipt of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Research protection consideration (select the relevant item of risk assessment item for research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wound", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the part of the body and the injury status are also registered. (You can also input), 8) Decision making, safety check (You can select the decision result. Based on the input information, Simulation results such as incidence rate, probability of being classified as serious abuse, and response time, as well as past similar cases 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (set the decision maker for the survey record) etc. Also, as a function of the registration form, Ability to copy at least part of previously registered content (risk assessment information to be copied) (e.g., select a child ID associated with the child and generate a copy). As shown in the screen example of 15, the user selects the menu "Risk Assessment Transition" This allows at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) to be included in the risk assessment information. (Items related to the consideration of whether at least one of the following should be taken: risk assessment information, At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This is done, for example, by displaying date and time information. This is possible by registering the child ID and linking it to the risk assessment information. In this case, the user checks the access status on the user terminal 200 by referring to the check sheets shown in FIGS. The input operation may be accepted as an assessment item via the application, or it may be The application has an input form that is at least partially the same or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed to determine the checklist. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment item on the screen where it is displayed (e.g., It may be possible to perform an operation to (check or uncheck) the item.

[0053] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, information on the child's wounds; information on the child's psychological diagnosis; information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc. Released from care facility, placement in foster care, or release from foster care Whether or not they cooperated with related organizations, whether or not they used social resources and services, (whether the organization or local community has established or utilized a monitoring system) Information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the survey), images of the child taken during the survey, information on the child's wounds taken during the survey, Psychological diagnostic information on the child obtained during the survey and information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety (information on children's safety, input of numerical values, response details, etc.) If you enter all or part of the information, the output information will be the past protection rate (which indicates the tendency to be temporarily protected). (Indicator of similar cases in the past (Classification of abuse into multiple types, and the type that this case is closest to) If there are past cases of the same type, the past case records are displayed. (Indicated below) and some or all of the information on the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs the above. The learning model uses result information corresponding to at least a part of the input information and the output information from the past. The training data may be extracted from the data and used as training data in advance. The teacher data during learning may be stored in the internal memory 120 or in an external server. In the case of data, the more types of input information mentioned above are included, the more precise the data will be. As another example, it is possible to output useful information (such as the probability of serious abuse). The evaluation unit 133 is, for example, a set of part or all of the contents of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination, and statistical values ​​are calculated from the results of the extracted past cases. Alternatively, the above-mentioned output information may be generated in part or in whole by calculation. The methods for generating the evaluation data are merely examples and are not limited to these. The risk assessment unit 133 may refer to, for example, survey information or other accepted data for assessment. The evaluation data may be generated by further referring to at least one of the image information and the photograph information.

[0054] Next, in step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the results of a risk assessment of a business support application displayed on a user terminal. FIG. 1 is a diagram showing an example of a screen for outputting the results of a user's selection. By selecting the "Simulation" tab on the personal page screen of the application, As shown in Figure 17, information on past protection rates, recurrence rates, number of days to respond, and severity (severe abuse) A radar chart showing the characteristics of cases based on three indicators related to the probability of falling into the waiting list, as well as past A screen will be displayed that visualizes similar cases. Here, information on past protection rates is displayed. A high value for indicates that similar cases have tended to be temporarily protected in the past. Support users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to measure the severity of multiple abuse categories (e.g., 36 patterns ) among the patients, the probability of falling into a category defined as a severe case (e.g., 24 patterns) and recurrence Rate (probability of recurrence in the corresponding group of similar cases) and response time (probability of termination in the corresponding group of cases) The radar chart shows the balance of the number of days required to reach a conclusion, etc., and when the area of ​​the radar chart is large, These diseases tend to be severe, have a high recurrence rate, and take a long time to be resolved. Past similar cases are classified into multiple types (e.g., 36 types). It classifies cases into the most similar pattern and displays the characteristics of the pattern to which the case belongs. If there are past cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the victim had witnessed violence; in 7% of cases, the victim had witnessed violence; It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By reviewing past case records, users can see how cases have changed. It is not limited to the examples shown here, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent severe abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with related organizations. Recommendation information such as "whether it is better to carry it" may be presented.

[0056] Figures 18 to 21 show examples of serious abuse of business support applications displayed on user terminals. FIG. 13 is a diagram showing an example of a screen for outputting details of the probability (severity) of falling under For example, the user may display an individual page for each child in the application on the user terminal 200. On the page screen, the “Severity” of the radar chart in Figure 17 is selected and displayed. Alternatively, the display in FIG. 17 may be scrolled down or otherwise moved to display the Here, we consider the probability of severe physical abuse as the percentage of cases that fall under the category of severe abuse. The following is an example of the "probability of falling under severe neglect (risk estimation)" or "probability of being suspected of sexual abuse," or at least one of the serious The probability that the abuse occurred may be considered.

[0057] In Figure 18, one serious item (S rank item) in the assessment item (survey item) Here is an example of what is displayed when there is a case where the item is applicable. The serious items in the assessment items correspond to serious abuse. This is a survey item to investigate whether or not you will be involved in the project. If there is even one item that corresponds to this, As shown in Figure 18, the probability of severe abuse is 100%, and the Indicate that abuse has been confirmed to have occurred.

[0058] On the other hand, the items in the assessment items (survey items) that are serious (S rank items) If there is no, it will not immediately become 100%, so the assessment item that needs investigation (A rank) The content presented will change depending on the applicable status of the A-rank items and B-rank items.

[0059] First, in Figure 19, the serious items (S rank items) of the assessment items (survey items) There are no applicable items, and the number of items that need to be investigated (A rank items, B rank items) that have already been entered is the specified number. The following is an example of a case where the above criteria are not met. In this case, there is no corresponding item in the serious category, so it is displayed as "Serious". The probability of being classified as a form of abuse must be estimated from the items requiring investigation. If the number of entries is less than the required number for sufficient estimation, the existing entries are used as an example in Figure 19. Indicates that the number of items does not meet the required number.

[0060] Next, in Figures 20 and 21, the serious items (S rank items) of the assessment items (survey items) are There are no applicable items in the survey item (rank A items, rank B items), but there are already-entered items in the survey item (rank A items, rank B items) The following is an example of the display when the number of items meets the specified number. In this case, there are no items that fall under the serious category. Therefore, the probability of serious abuse must be estimated from the items requiring investigation. Since the number of input items satisfies the prescribed number that allows sufficient estimation, as illustrated in Figs. 20 and 21 In this way, the probability of serious abuse being considered is estimated and presented based on the input result information of the items requiring investigation. can be.

[0061] In Figures 20 and 21, the minimum and maximum probabilities of severe abuse are shown. More specifically, the risk assessment unit 133 compares the above input information with a predetermined learning The probability of serious abuse being determined is estimated by inputting the data into the learning model, but there are still items that need to be investigated. Depending on the input results, the final estimated probability of severe abuse may differ. In order to allow users to recognize this in advance, a virtual list of items that need to be investigated and have not been entered is provided. Two or more patterns of input results (all patterns if necessary) are considered to be serious abuse. Estimate the probability of the result being correct and identify the minimum (1%) and maximum (40%) probability of the result. , and display this.

[0062] In this way, for the hypothetical input result patterns (combinations) of the items that need to be investigated that have not been entered, Estimate the probability of severe abuse based on the results, and identify the minimum and maximum probabilities of the estimated results. By displaying this, it is possible to see the risk of serious abuse as currently estimated. This allows the user to recognize in advance whether the result includes a keyword.

[0063] Furthermore, as illustrated in FIG. 20 and FIG. 21, The hypothetical input results of the items that need to be investigated that have not been input are shown in the low-risk pattern (Figure 20) and the high-risk pattern. Turn (Fig. 21) or either one of them. In Figure 21, we compare the "Estimated occurrence rate based on entered items" and the top contributors to the estimate. The results of a few (e.g., the top four) items requiring investigation, and the rest are summarized as "Others" The system presents patterns for when hypothetical input results are set as applicable or non-applicable. In addition, in the low-risk and high-risk patterns in Figures 20 and 21, The same unfilled assessment items (especially items requiring investigation) are presented due to the relationship between the contribution of each item and the other items. However, this is not limited to the above. The assessment items may be different.

[0064] In this way, the hypothetical input of the uninputted items to be investigated corresponding to the above-mentioned minimum and maximum probabilities is By presenting the results as low-risk and high-risk patterns, What is the probability that the case corresponds to serious abuse? What are the priorities for investigation? This allows the user to know in advance whether or not there is a need to investigate or check the information.

[0065] Although not illustrated in FIG. 20 and FIG. 21, the application executed on the user terminal 200 The user inputs the items to be investigated on the application via the user terminal 200. On the application, users can select whether or not each item is applicable and enter hypothetical results. The probability of serious abuse corresponding to the hypothetical input result set is configurable. (For example, when the "applicable" part in the example of FIG. 20 is selected, "non-applicable" is displayed.) The percentage changes and the number of blank assessment items is reduced. (For example, some of the items are listed and you can select "applicable" or "not applicable"). In this case, Similarly, only the top few (e.g., the top four) items that contribute most to the estimate are presented. This may be done.

[0066] In this way, the user can arbitrarily set the virtual input results for the items that need to be investigated that have not been entered. By doing so, we conducted a survey to determine which items need to be investigated and confirmed as a priority. In this way, the user can recognize in advance what results will occur in such cases.

[0067] Next, in Figure 22, the serious items (S rank items) of the assessment items (survey items) There are no applicable items, but all items requiring investigation (A rank items, B rank items) have been entered. Here is an example of how the case is displayed. In this case, all of the items requiring investigation correspond to one type of serious abuse. Since the probability is estimated, one estimated probability is shown as an example in FIG. 22 (in FIG. 22, " 59%) will be presented.

[0068] In the above example, we explained how to estimate the probability of serious abuse. and / or in addition, indicators related to child maltreatment, in particular information on past rates of protection, The recurrence probability, response time, or both are applied to estimate the Alternatively, the minimum and maximum values ​​may be specified for two or more indexes. When configuring the system to specify the maximum value, a hypothetical input result is calculated for each index individually. However, certain indicators (pre-set as a priority or selected by the user) may be used. Using hypothetical input results that specify minimum and maximum values ​​in one index (e.g., an index that has been Two patterns of estimated results are shown (not necessarily the minimum and maximum values) This is also fine.

[0069] In the above example, virtual input results were set for the unfilled items. Or, in addition, it is possible to set a virtual transformed input result for the transformable input item. In this way, indicators related to child abuse after transformation may be estimated. The input items may be set in advance as to whether they can be changed or not for each input item. Alternatively, Alternatively, in addition, past data may be used as training data in the same way as the learning models for each of the above indicators. A dedicated learning model created by machine learning further recommends input items with high probability of transformation. The input items estimated to have high variability are then used to generate hypothetical transformed input results. It may be possible to set it and provide estimated results (e.g., minimum and maximum values). stomach.

[0070] As described above, according to the present embodiment, in particular, based on the information on the child being managed, This will enable the improvement of information regarding child abuse.

[0071] Although information regarding child abuse was explained as an example, any information can be used without being limited to this. However, information exchanged between public institutions such as municipalities and the country (especially domestic Stick violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental Information related to social issues such as disabilities, developmental disabilities, child poverty, and elder abuse. (Information on areas related to housing and physical safety, and areas related to peace of mind such as discrimination and verbal abuse) Alternatively, the configuration may be such that corresponding information is managed according to the target user. For example, (1) between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, Child health centers and local governments provide services to children who are collected from public health centers and maternal and child health centers. Survey information such as information about the family, the stress of raising children in the family, and childcare services used. (2) Between DV victim centers, between DV victim centers and local governments, etc., Information on domestic violence cases obtained at the Center regarding perpetrators, victims, and / or bystanders (3) Survey information on staff between welfare centers, between welfare centers and local governments, etc. (4) Survey information on disabilities and public assistance, such as disability information and economic status information, obtained by the Between probation offices, between probation offices and local governments, etc., regarding crimes committed by probationers It may be used in the context of investigative information, investigative information related to trials, etc. Various indicators based on the relevant survey items in the survey (domestic violence, sexual violence, etc.) , bullying, harassment, crime, delinquency, child poverty, or elder abuse. Occurrence (including reoccurrence) of mental and physical disorders that may arise secondary to these (recurrence It may also be used to estimate the probability of occurrence of a certain event (including death).

[0072] The contents of the embodiments of the present invention will be listed and explained again. The processing method, the program, and the information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers A method for supporting child consultation services, provided by The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. The above information including information on results of input into one or more input items related to the access and information on items not yet input Receive at least risk assessment information on risk assessment to support child protection decisions Attached, A hypothetical input result into the input items corresponding to the already input result information and the uninput item information estimating indicators related to child maltreatment based on at least two or more patterns; Identifying a minimum value and a maximum value of the estimation result, and calculating the minimum value and the maximum value of the index. A method for enabling risk information relating to children to be displayed on the user terminal. [Item 2] The control unit of the server terminal The uninputted item corresponding to at least one of the minimum value and the maximum value of the index 2. The method according to item 1, wherein virtual input result information to the eye can be displayed on the user terminal. . [Item 3] The control unit of the server terminal Present the unfilled items on the user terminal, A virtual input result is selected as "corresponding" or "non-corresponding" for the unentered items via the user terminal. Select and set The indicator corresponding to the set virtual input result is made displayable on the user terminal. 3. The method according to item 1 or 2. [Item 4] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method for supporting child consultation services, comprising: The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. The above information including information on results of input into one or more input items related to the access and information on items not yet input Receive at least risk assessment information on risk assessment to support child protection decisions Attached, A hypothetical input result into the input items corresponding to the already input result information and the uninput item information estimating indicators related to child maltreatment based on at least two or more patterns; Identifying a minimum value and a maximum value of the estimation result, and calculating the minimum value and the maximum value of the index. A program that enables risk information regarding children to be displayed on the user terminal. [Item 5] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system for supporting child consultation services, comprising: The control unit of the server terminal Child identification information for identifying a child and a message for the child are transmitted from the user terminal. Previously entered information for one or more input items related to risk assessment, including information on items not yet entered The following risk assessment information for supporting child protection decisions is provided at least Reception, A hypothetical input result into the input items corresponding to the already input result information and the uninput item information estimating indicators related to child maltreatment based on at least two or more patterns; Identifying a minimum value and a maximum value of the estimation result, and calculating the minimum value and the maximum value of the index. An information processing system that enables risk information relating to children to be displayed on the user terminal. .

[0073] Although the embodiments of the present disclosure have been described above, these may be embodied in various other forms. It is possible to implement the invention with various omissions, substitutions and modifications. These embodiments and modifications, as well as omissions, substitutions and alterations, are intended to be understood as including the spirit and scope of the present invention as claimed. are within the technical scope of the above and their equivalents. [Explanation of symbols]

[0074] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, NW network Work

Claims

1. A business support method for supporting a support business, which is provided by a server terminal connected via a network to a user terminal associated with a user involved in the support business, comprising: The control unit of the server terminal receiving, from the user terminal, at least identification information for identifying the support recipient, and risk assessment information regarding risk assessment for supporting the support recipient, including information on results of input into one or more input fields regarding risk assessment for the support recipient and information on uninputted fields; Indicators related to the support work are estimated based on at least two or more patterns of virtual input results into input items corresponding to the input result information and the uninput item information, minimum and maximum values ​​of the estimated indicators are identified, and the minimum and maximum values ​​of the indicators are made displayable on the user terminal as risk information related to the support recipient; A method that enables the user terminal to display the survey content of uninputted items that have a high contribution to the estimated result among the uninputted items that correspond to at least either the minimum value or the maximum value of the index, and the value of the index based on the virtual input result corresponding to the survey content.

2. The control unit of the server terminal Presenting unfilled items that have a high contribution to the estimation result on the user terminal, The user can select and set a virtual input result as "applicable" or "inapplicable" for a non-input item that has a high contribution to the estimation result via the user terminal, The method according to claim 1 , wherein the indicator corresponding to the set virtual input result can be displayed on the user terminal.

3. A program for executing an information processing method for supporting a support task in a server terminal connected via a network to a user terminal associated with a user involved in the support task, The control unit of the server terminal receiving, from the user terminal, at least identification information for identifying the support recipient, and risk assessment information regarding risk assessment for supporting the support recipient, including information on results of input into one or more input fields regarding risk assessment for the support recipient and information on uninputted fields; Indicators related to the support work are estimated based on at least two or more patterns of virtual input results into input items corresponding to the input result information and the uninput item information, minimum and maximum values ​​of the estimated indicators are identified, and the minimum and maximum values ​​of the indicators are made displayable on the user terminal as risk information related to the support recipient; A program that enables the user terminal to display the survey content of uninputted items that have a high contribution to the estimated result among the uninputted items that correspond to at least either the minimum value or the maximum value of the index, and the value of the index based on the virtual input result corresponding to the survey content.

4. An information processing system for supporting support work, including a server terminal connected via a network to a user terminal associated with a user involved in the support work, The control unit of the server terminal receiving, from the user terminal, at least identification information for identifying the support recipient, and risk assessment information regarding risk assessment for supporting the support recipient, including information on results of input into one or more input fields regarding risk assessment for the support recipient and information on uninputted fields; Indicators related to the support recipient are estimated based on at least two or more patterns of virtual input results into input items corresponding to the input result information and the uninput item information, minimum and maximum values ​​of the estimated indicators are identified, and the minimum and maximum values ​​of the indicators are made displayable on the user terminal as risk information related to the support recipient; An information processing system that enables the user terminal to display the survey content of uninputted items that have a high contribution to the estimation result among the uninputted items that correspond to at least either the minimum value or the maximum value of the index, and the value of the index based on the virtual input result corresponding to the survey content.

Images