Information processing method, program and information processing system for supporting child consultation service

Abstract

To provide a method capable of improving information on child abuse on the basis of information on a child under management in particular.SOLUTION: A service support method for supporting a child consultation service, causes a control part of a server terminal to: receive, from a user terminal, at least child identification information for identifying a child, and risk assessment information relating to risk assessment for supporting child protection determination, including input item information that has been input into one or more input items relating to the risk assessment for the child; and display prevention effect information on the user terminal as evaluation information relating to the child, the prevention effect information in a prescribed index relating to child abuse when at least one of a prescribed intervention content and a support content has been performed on the basis of, at least any of information representing the prescribed intervention content and information representing the support content, and the input item information.SELECTED DRAWING: Figure 20

Description

[Technical field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, Various efforts have been made in various places. However, there are issues such as a shortage of staff on the ground, Issues cited include an increase in the number of abuse cases being handled.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on staff, it may lead to the collection of further information on child abuse. In addition, these issues are being addressed through the relationship between child consultation centers and local government agencies. Not limited to information on child abuse, but also information related to public institutions such as municipalities and the country (especially Domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, Information related to social issues such as mental disorders, developmental disorders, child poverty, and elder abuse. Information on areas related to food, clothing, shelter, and physical safety, as well as areas related to peace of mind such as discrimination and verbal abuse The same is true for

[0006] Therefore, the present invention provides a method for detecting child abuse based on information about children under management. The purpose of the present invention is to realize a method for enriching information related to the above. [Means for solving the problem]

[0007] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. A method for supporting child consultation services, which is provided by a server terminal connected via The control unit of the server terminal receives from the user terminal a child identification number for identifying a child. information and one or more input fields related to the risk assessment for the child have been entered Regarding risk assessment for supporting child protection decisions, including information already entered in the form Accepting at least risk assessment information as input information and providing information indicating a predetermined intervention content or Based on at least one of the information indicating the support content and the already-input item information, Regarding child abuse when at least one of the above-mentioned interventions or support contents is carried out Preventive effect information in a predetermined index is transmitted to the user terminal as evaluation information regarding the child. It can be displayed as such. Effect of the Invention

[0008] According to the present invention, in particular, a system for detecting child abuse based on information about children under its management is provided. It is possible to enrich the information provided. [Brief description of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] 2 is a functional block diagram showing the user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Diagram 5] FIG. 4 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in a server terminal 100. [Figure 9] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 10] 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16]FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. [Figure 18] FIG. 13 is a diagram showing an example of a screen for outputting the preventive effect of an application, which is displayed on a user terminal. [Figure 19] FIG. 13 is a diagram showing an example of a screen for outputting the preventive effect of an application, which is displayed on a user terminal. [Figure 20] FIG. 13 is a diagram showing an example of a screen for outputting the preventive effect of an application, which is displayed on a user terminal. [Figure 21] FIG. 13 is a diagram showing an example of a screen for outputting the preventive effect of an application, which is displayed on a user terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. All of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment may be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. A terminal 200 and a child consultation record system 300 for recording / managing information related to child consultation. The system is configured with a server terminal 100 that mediates between the child consultation and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the server terminal 100 is provided with the child consultation record system 300, the child consultation record system 300 is not required in the present system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, intranet, wireless LAN (Local Area Network), rk) and WAN (Wide Area Network).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center. Provide applications to 0A and 200B to support business efficiency and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, the results of a risk assessment regarding the possibility of child abuse A device that provides research findings, such as a workstation or personal computer. It can be a general-purpose computer such as a personal computer, or it can be used in cloud computing. In this embodiment, for convenience of explanation, the server terminal is Although one machine is shown as an example, the present invention is not limited to this and multiple machines may be used. It may also have servers with different roles, such as a database server.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a mobile phone, a PDA, etc. The devices 200A and 200B are collectively referred to as the user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. A user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information, including child information, related to your child on the 300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. The child consultation record system 300 can share data among the The system's main functions are recording child consultations and issuing administrative documents. For example, Issue of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., administrative information This is a system that manages linked family information and fees, as well as managing the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside child consultation centers, and Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, Data can be shared between the two systems using the QR code (registered trademark), child number, or reception number as a key. In order to carry out the above, the user must provide the following to both the server terminal 100 and the child consultation record system 300: There is no need to input or register information in both systems. By registering information in one system, you can As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be required.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200 and a child consultation recording system. 300 to operate the server terminal 100. The terminal 100 is configured as a standalone device, and the server terminal itself has a function for users to operate the device. may also be provided.

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. It includes a communication unit 110, a storage unit 120, and a control unit 130.

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. A communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver / Transmitter) Dissemination Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and each function in the control unit 130. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), The storage unit 120 is also configured with various data related to the user. A child data storage unit 121 stores various data related to children. a reception data storage unit 122 for storing various data related to the user; The storage unit 120 further includes a user data storage unit 123 for storing user data. Temporarily storing data communicated between the terminal 200 and the child consultation record system 300 A database (not shown) storing various data may be provided in the storage unit 120 or It may be constructed outside the server terminal 100 .

[0020] The control unit 130 executes a program stored in the storage unit 120 to The central processing unit (CPU) controls the overall operation of the server terminal 100. The control unit 130 is configured with a graphics processing unit (GPU), etc. A reception unit 1 that receives input from a user terminal 200 or a child consultation record system 300 31, a data management unit 132 for referring to and processing various data, and The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are controlled by the programs stored in the storage unit 120. The program is started up by and executed by a server terminal 100 which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a user interface or application When the user performs a predetermined input, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data, evaluation data, etc., and registers and reads them from the corresponding data storage unit. Which predetermined process is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0025] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface, and communication is carried out according to communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives an instruction from the user and, in response to the input data from the control unit 250, A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display and keyboard, The user terminal 200 is a smartphone or a tablet terminal. When the display operation unit 220 is a memory unit 23, the display operation unit 220 is configured with a touch panel or the like. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the mouse cursor is used. If you have a touch panel, you can tap, swipe, pinch, etc. Cut.

[0027] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data, etc. and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0028] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0029] The control unit 250 executes a program stored in the storage unit 230 to obtain the It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0030] The server terminal 100 may have a display operation unit function. In this case, The configuration may not include the user terminal 200.

[0031] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 101. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0032] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0033] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, let us take the example of one child (identified by the child ID "10001"): However, information on multiple children can be stored. For example, we may collect information about a child, such as the child’s name, address, email address, etc. Contact information, gender, age, school name, grade, teacher name, attendance status, tag information, etc.), parent information ( Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), Family group information (Family group name, ID, group name description, Members of the group (including guardians from past marriages and common-law marriages), information on related organizations Information (including the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc.) It is possible.

[0034] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0035] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It can store information for multiple reception desks. Typically, a reception desk will store child records relating to registered children. may also be registered in association with other data (e.g., child ID), but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing may be performed before registering the user ID. The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may be registered in association with the child ID. The data received by the reception unit 131 is associated with the child information, etc. It may be managed as part of the associated information (for example, part of the child information).

[0036] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on the consideration of whether or not to do either of the following, limit assessment (child The safety of children is in doubt again. Interviews are cancelled. Information on whether the child is involved in any of the following categories (e.g., the child's creation, etc.) injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making outcomes and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether the placement in a child welfare institution or other facility has been implemented or lifted; Have they placed the child in foster care? Have they removed the child from foster care? Have they collaborated with relevant agencies? Whether social resources and services were utilized, and whether there was a monitoring organization in the basic municipality or local community. Survey information (survey date and time, survey type, etc.), survey record approval person, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnostic information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, and safety scale (regarding child safety) at the time of survey completion (Input result information in intuitive numerical values), response content, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, the probability of serious abuse, recurrence rate, number of days to respond, and surveys that need to be conducted Information about similar cases in the past (including information about the type of abuse that applies among multiple types of abuse) Information, prevention effect information by intervention or support (details below), graphs (e.g. radar Chart (Chart showing the balance of the probability of severe abuse, recurrence rate, response time, etc.) , bar graphs, bubble charts, etc., for each reception date and time (input date and time), or It may be a graph that allows comparison of the time series according to the reception date and time (input date and time). It is possible to store information such as advice (recommendations for future actions and reference information) At the time of reception, at least some of the above-listed data will be received. It can be attached.

[0037] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that are judged to be necessary, for example, when considering emergency deployment. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. Check information on the items to be checked during the survey, in particular .

[0038] Limit assessment is a process in which a child makes a promise with a guardian and predicts compulsory intervention if the promise is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse to have home visits, or The survey also included items to check whether there were any injuries or other issues that could prevent the safety of children from being confirmed. Information regarding whether or not a limit assessment applies is provided in the Limit Assessment The limit access information may indicate whether one or more items related to the The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0039] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0040] The check sheet includes a checklist as shown in FIGS. 6 and 7 as an example. The checklist is a list of serious items (S rank) to be checked before deciding whether or not temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding on the necessity of temporary protection (notification / referral), assistance policy The items are divided into three major categories: B rank items that need to be investigated before the meeting, and S rank items. The categories are: severe physical abuse, severe neglect, and sexual abuse. The system is divided into two categories: items related to suspicion, items related to serious abuse, and items related to other types of abuse. In the end, it is divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicion before the investigation, suspicion after the investigation, and confirmation of the case through the investigation. The staff of the child consultation center will check the child's A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary custody of children. In addition, the check sheet may be used to enter information corresponding to the reception data, for example. There is a column.

[0041] FIG. 8 is a diagram showing an example of user data stored in server terminal 100. As shown in FIG.

[0042] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. However, information on multiple users can be stored. For example, basic information about you (your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user responds, or responding child ID, accepted child information The linked child ID, the child ID linked to the provided child information, etc., especially the list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0043] <Processing flow> With reference to FIG. 9, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0044] In order to use the system 1, a user (e.g., a staff member of a child consultation center, etc.) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a user ID and password, you will need to enter your ID and password to log in. After this authentication, the website, application, A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. The following screen example shows how to register a user account. The user can select the registration menu on this screen and proceed to the next screen. In FIG. 12, a list of registered child data and Corresponding status information, update date information, evaluation information, settler information, etc. are shown.

[0045] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system When the basic information is registered in the user terminal 300, the user terminal 200 uses a built-in camera to Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0046] As shown in FIG. 10, the reception unit 131 receives the following basic information in random order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, teacher's name, Accept registration of child information such as school attendance status and tag information (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, and gender (Step S202), and then, the uncle, aunt, the child's brother's friend, and the mother's friend are The names, IDs, addresses, contact details, genders, and other details of the other parties involved with the child The registration of information is accepted (step S203), and the family group name, ID, and description of the group name are input. , group members (children, siblings, guardians from past marriages, common-law marriages, etc.) The registration of family group information related to the family group, such as the family member, is accepted (step S2 04) Also, the name, ID, type (medical institution, police, educational institution, etc.), address, and contact information of the relevant institution The registration of related organization information regarding related organizations such as the above can be accepted (step S205). Cut.

[0047] Next, in step S102, the reception unit 131 receives a reception First, the user selects an application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the treatment) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system as data 2000 in association with the reception ID. If the reception information is registered in the system 300, a predetermined reading is performed on the user terminal 200. For example, a QR code (a registered trademark) is scanned by a camera built into the user terminal 200. The operation of reading the ID card, inputting the child number and other numbers on the displayed screen, and A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0048] As shown in FIG. 11, the reception unit 131 receives the user ID in association with the reception information in random order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the evaluation, Registration of investigation information such as follow-up measures is accepted (step S301), and image information of the child and / or information about the child's wounds, the child's psychological diagnosis, and the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then a risk assessment is performed. Accept the registration of information (information obtained before the investigation or information obtained through the investigation) (Step S303), and also, through a chat application, multiple users may input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0049] Here, the above survey information is registered by the child consultation center based on information obtained from staff who are out of the center. The operations assumed to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go outside to check the safety of children. It is expected that the above chat communication will be limited to staff who are stationed outside the facility. However, this is assumed to be an operation to report the investigation results and confirm the response measures sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members inside and outside the facility. It's fine.

[0050] FIG. 14 shows an example of an image registration screen. On the image registration screen, the user (For example, images taken by a camera built into the user terminal 200, a digital camera, or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select wound, psychological diagnosis, home situation, etc. as the image type. If selected, you will also be asked to select the part of the child's body that the wound is related to and the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, bloodshot eyes, etc., and the wound type, List the details of the fracture (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. The images may be pictures of drawings made by the child or images of documented findings of developmental characteristics received from a medical institution. Images of the situation in the room (especially the state of garbage) and the cause of the wound Items from the home where the body was found (for example, if there is evidence that the body fell down the stairs, photographs of the stairs in the home, etc.) ) and other images related to children. Images may also be used, for example showing that the injury occurred outside the home (e.g., in a park or at school). In cases where the facility is located in a different area, it may be possible to select and save the image separately as an image of the relevant facility. stomach.

[0051] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or group of people. A list of group names will be displayed, and users can select individual or group names to create a team. It is possible to have chat communication.

[0052] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information record menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be added (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of receipt (enter or select information at the time of receipt of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Research protection consideration (select the relevant item of risk assessment item for research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wound", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the part of the body and the injury status are also registered. (You can also input), 8) Decision making, safety check (You can select the decision result. Based on the input information, Simulation results such as incidence rate, probability of being classified as serious abuse, and response time, as well as past similar cases 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (set the decision maker for the survey record) etc. Also, as a function of the registration form, Ability to copy at least part of previously registered content (risk assessment information to be copied) (e.g., select a child ID associated with the child and generate a copy). As shown in the screen example of 15, the user selects the menu "Risk Assessment Transition" This allows at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) to be included in the risk assessment information. (Items related to the consideration of whether at least one of the following should be taken: risk assessment information, At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This is done, for example, by displaying date and time information. This is possible by registering the child ID and linking it to the risk assessment information. In this case, the user checks the access status on the user terminal 200 by referring to the check sheets shown in FIGS. The input operation may be accepted as an assessment item via the application, or it may be The application has an input form that is at least partially the same or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed to determine the checklist. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment item on the screen where it is displayed (e.g., It may be possible to perform an operation to (check or uncheck) the item.

[0053] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, information on the child's wounds; information on the child's psychological diagnosis; information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc. Released from care facility, placement in foster care, or release from foster care Whether or not they cooperated with related organizations, whether or not they used social resources and services, (whether the organization or local community has established or utilized a monitoring system) Information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the survey), images of the child taken during the survey, information on the child's wounds taken during the survey, Psychological diagnostic information on the child obtained during the survey and information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety (information on children's safety, input of numerical values, response details, etc.) If you enter all or part of the information, the output information will be the past protection rate (which indicates the tendency to be temporarily protected). (Indicator of similar cases in the past (Classification of abuse into multiple types, and the type that this case is closest to) If there are past cases of the same type, the past case records are displayed. (Indicated) and the probability of being classified as severe abuse, recurrence rate and response time, and prediction of effectiveness of intervention or support. A risk assessment learning model that outputs some or all of the information on the prevention effect, etc. (e.g., for each indicator The learning model may be a model created by learning, or a common learning model. The learning model may generate evaluation data (output information) using the above-mentioned input Extracting at least a portion of the information and result information corresponding to the output information from past data, etc. The data may be previously learned as teacher data and may be stored in the storage unit 120. The training data may be stored in the input data or in an external server. The more types of input information included in the force information, the more precise the output information (the more likely it is to cause serious abuse) will be. As another example, the risk assessment unit 133 can output, for example, Similar experiences may occur depending on the combination of some or all of the information on risk (especially risk assessment information). Past cases are extracted, and statistics are calculated from the results of the extracted past cases to obtain the output information mentioned above. A part or all of the information may be generated. The above are merely examples and are not limited to these. As reception data to be referred to for evaluation, for example, at least one of survey information or photo information The evaluation data may be generated by further referring to any of them.

[0054] Next, in step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the results of a risk assessment of a business support application displayed on a user terminal. FIG. 1 is a diagram showing an example of a screen for outputting the results of a user's selection. By selecting the "Simulation" tab on the personal page screen of the application, As shown in Figure 17, information on past protection rates, recurrence rates, number of days to respond, and severity (severe abuse) A radar chart showing the characteristics of cases based on three indicators related to the probability of falling into the waiting list, as well as past A screen will be displayed that visualizes similar cases. Here, information on past protection rates is displayed. A high value for indicates that similar cases have tended to be temporarily protected in the past. Support users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to measure the severity of multiple abuse categories (e.g., 36 patterns ) among the patients, the probability of falling into a category defined as a severe case (e.g., 24 patterns) and recurrence Rate (probability of recurrence in the corresponding group of similar cases) and response time (probability of termination in the corresponding group of cases) The radar chart shows the balance of the number of days required to reach a conclusion, etc., and when the area of ​​the radar chart is large, These diseases tend to be severe, have a high recurrence rate, and take a long time to be resolved. Past similar cases are classified into multiple types (e.g., 36 types). It classifies cases into the most similar pattern and displays the characteristics of the pattern to which the case belongs. If there are past cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the victim had witnessed violence; in 7% of cases, the victim had witnessed violence; It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By reviewing past case records, users can see how cases have changed. It is not limited to the examples shown here, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent severe abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with related organizations. Recommendation information such as "whether it is better to carry it" may be presented.

[0056] Figures 18 to 20 show the preventive effect information of the business support application displayed on the user terminal. This screen is displayed, for example, on the user terminal 2 by the user. On the individual page screen for each child in the application displayed at 00, the table in Fig. 17 Alternatively, the display may be changed by scrolling the display downwards.

[0057] In Figure 18, assessment items (survey items, S rank items for serious items, items requiring investigation) The following is an example of the display when there is no input in the items (A rank items, B rank items, etc.). If assessment items are left blank, it is difficult to estimate the preventive effects of accurate intervention or support. Therefore, a message will be displayed urging the user to fill in any missing items.

[0058] In Figure 19, there are no blank items in the assessment items, but there are some blank items in the assessment items (especially If the number of items already entered for items requiring investigation (A rank items, B rank items) does not meet the required number An example of the display is shown below. Even in this case, the number of input items does not meet the prescribed number that allows for sufficient estimation. However, it is difficult to estimate the preventive effect of precise intervention or support, so it is difficult to estimate the effect of unfunded intervention or support. The user is presented with a description prompting the user to enter the input items.

[0059] Next, in Figure 20-Figure 21, there are no blank items in the assessment items, and the assessment items (In particular, the number of items that need to be investigated (A rank items, B rank items)) that have already been entered meets the required number. The following shows an example of the display when intervention or support is expected based on the assessment items already entered. As a result, it is possible to estimate the preventive effect of intervention or support, as illustrated in Figures 20 and 21. The preventive effect of the method is estimated and displayed on the user terminal 200.

[0060] More specifically, the risk assessment unit 133 performs the following on a learning model such as a risk assessment learning model: At least some or all of the above input information (at least the assessment items that have been input) Enter the information already entered (input result information) and carry out the prescribed intervention or support. Predetermined indicators of child abuse in cases where a child has been abused (e.g., the probability of serious abuse or recurrence rate) Prevention effectiveness information on (at least either the incidence rate of repeat abuse reports or the number of days to respond) (Information on the increase or decrease in a predetermined index due to the execution of an intervention or support as exemplified in FIG. 20, or information on the increase or decrease in a predetermined index due to the execution of an intervention or support as exemplified in FIG. 2 The values ​​of the specified indicators before and after the implementation of the intervention or support exemplified in 1, and the re-reporting of abuse (not shown) The information on the increase or decrease in the number of cases of child abuse is output as evaluation information. Not limited to preventive effect information on specified indicators regarding child abuse, but also preventive effect information in any field For example, the information on the increase or decrease in the resources required by staff at child consultation centers, etc. (For example, estimated required man-days, estimated required man-months, within a specified period (for example, one day, one week, one month, Information on the increase or decrease in the number of children in child welfare institutions, etc., Information on the increase or decrease in the specified indicators regarding the occurrence of disorders, the specified indicators regarding involvement in crime and delinquency Increase / decrease value information, facilities related to children (especially educational facilities such as nursery schools, kindergartens, and schools) Information on the increase or decrease in the number of injuries or accidents occurring in the field of maternal and child health Incidents or accidents involving child safety that occur (e.g., postpartum depression or child neglect) information on the increase or decrease in the number of occurrences of at least one of the following: Other issues include domestic violence, sexual violence, bullying, harassment, child poverty, and the elderly. Indicators (probability of occurrence, etc.) related to the occurrence (including reoccurrence) of at least one of the types of child abuse In order to generate a learning model for estimating preventive effect information, A known method may be used to generate a learning model for other indicators. For example, Past child consultation reception data (at least the assessment item information already entered and the overlapping items) The probability of severe abuse or recurrence rate (incidence rate of re-reporting abuse) or number of days to respond and information on the implementation of the intervention or support (particularly Or information on the content of support and the timing (date of implementation) of the support) is used as a learning dataset. By learning from the data, the data on child consultation reception (at least the assessment items already included) can be The prevention effect information (intervention or support information) and the content information of the intervention or support are input. Information on the increase or decrease in a specified index due to the execution of the intervention or support, or information on the increase or decrease in a specified index before and after the execution of the intervention or support It is possible to create a learning model that outputs evaluation information based on the above-mentioned values ​​(e.g., the value of

[0061] Intervention is an interfering action by another person that aims to bring about a specific change or transformation in the subject. For example, (1) various investigations such as referral to a child consultation center or local government, temporary protection, visits and interviews Children and their guardians (caregivers) in cases of child abuse, such as investigations, placement in child welfare institutions, arrests and detention of abusers, etc. or separation of a child from a person other than the guardian; (2) For example, life guidance, parenting guidance, etc. Direct improvements to the upbringing or upbringing environment of children, including food, clothing, and shelter, such as guidance and health guidance. (3) The mental and physical problems of individual children or parents (caregivers) (e.g., Medical treatment (such as prescription of medicine) to improve or alleviate a medical condition (disease, disability, etc.) (4) Providing welfare assistance for those in poverty or who have lost their jobs, and meals for children, etc. Support can be, for example, assistance for problems that are difficult for the target person to solve by themselves. Actions by others to assist in the resolution of problems, such as consultation support, lifestyle support, childcare support, financial support, etc. Public assistance, employment support, school support, medical support, psychological support, etc. However, this is not limited to the above. There is none.

[0062] FIG. 20 shows the preventive effect information, which is the effect of intervention or support on a specific index (recurrence rate). This shows the increase or decrease value information, and when a temporary protection intervention is performed on a specific child, The preventive effect information was presented, which showed that the probability of repeat abuse reports (within one year) increased by 8%. There are.

[0063] FIG. 21 shows the preventive effect information, which is the rate of recurrence of a given index (recurrence rate) before and after the implementation of an intervention or support. The figure shows the number of children who received temporary care (for one year or more) when the intervention was implemented for a given child. The probability of repeat abuse reports would decrease from 74% to 39% (a 35% decrease) Preventive efficacy information is provided.

[0064] In this way, users can recognize in advance the preventive effects of implementing intervention or support. This will provide more information to consider subsequent measures (intervention or support, etc.) To become.

[0065] Although not shown in the figure, the risk assessment unit 133 may assess multiple types of interventions for one indicator. Alternatively, information on the preventive effect when the support is executed may be presented. More specifically, For example, there are three types of measures to be taken in response to the probability of serious abuse: temporary protection, financial assistance, and employment support. The increase / decrease rate when each of the above is executed may be displayed side by side. For each indicator, the preventive effect information of implementing one intervention or support is displayed. More specifically, for example, the probability of serious abuse, recurrence rate, and response time Even if we were to display the rate of increase or decrease for each of the three types of animals when temporary protection was implemented, Furthermore, it is possible to combine these and implement multiple types of interventions for two or more indicators. Alternatively, information on the preventive effect when assistance is implemented may be presented.

[0066] In this way, users can easily recognize in advance the preventive effects of implementing intervention or support. This will allow for consideration of subsequent measures (intervention or support, etc.) Information becomes more comprehensive.

[0067] Figures 20-21 also show the preventive effect information for implementing a single intervention or support. However, multiple types of interventions or assistance were applied to past acceptance data, etc., as a learning dataset. Alternatively or in addition, multiple types of It may be possible to present information on the preventive effect when a combination of interventions or assistance is performed. At this time, information on the preventive effects of implementing a single intervention or support should be presented alongside the information. More specifically, for example, the probability of serious abuse may be considered as temporary protection, The increase / decrease rate for each of the three types of assistance (financial assistance, temporary protection, and financial assistance) is shown below. It may be possible to present it.

[0068] In this way, users can easily recognize in advance the preventive effects of implementing intervention or support. This will allow for consideration of subsequent measures (intervention or support, etc.) Information becomes more comprehensive.

[0069] In addition, past admission data, etc., were used as a learning dataset to identify targets for intervention or support. Attributes / Types (e.g., whether it is a child or a parent. Are you running to a single mother or a single father? For example, if the data includes information about a particular type of audience, It is also possible to present information on the preventive effect when intervention or support is carried out against the disease. When performing intervention or support for multiple types of subjects, information on the preventive effects is displayed side by side. More specifically, for example, the probability of serious abuse may be calculated as follows: Temporary protection for children, employment support for parents, temporary protection for children and employment support for parents The rate of increase or decrease when each of the three types of employment support is implemented may be presented side by side.

[0070] In this way, users can easily recognize in advance the preventive effects of implementing intervention or support. This will allow for consideration of subsequent measures (intervention or support, etc.) Information becomes more comprehensive.

[0071] In addition, the user can input indicators regarding child abuse on the application via the user terminal 200. Alternatively, at least one of the intervention content and the support content can be selected and set, The prevention effect information regarding the set indicators or intervention or support contents can be displayed. In this case, at least one of the indicators, intervention contents, or support contents may be fixed in advance. Either the indicator or the intervention content or the support content may be set as a fixed value. The other may be selected and set. The incidence rate was determined by the intervention or support content selected by the user. It is also possible to present information on the preventive effect of the treatment.

[0072] In this way, by allowing the user to set the settings at will, the user can carry out intervention or support. It is therefore possible to comparatively and easily recognize in advance the preventive effect of the intervention, and to take measures (interventions) after the intervention. The information available will be expanded to allow for consideration of measures such as providing support for the implementation of the measures.

[0073] As described above, according to the present embodiment, in particular, based on the information on the child being managed, This will enable the improvement of information regarding child abuse.

[0074] In addition, the following is an example of information regarding child abuse between child consultation centers and local government agencies. However, this is not limited to this and any information may be the subject of the survey, but it is particularly applicable to public organizations such as municipalities and the national government. Information exchanged between parties (especially regarding domestic violence, sexual violence, bullying, and harassment) Mental health, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, elder abuse, etc. Information related to social issues, including areas related to food, clothing, shelter, and physical safety, and issues such as discrimination and verbal abuse. The information may be in the form of information on mental health, etc., and should be tailored to suit the needs of the target users. For example, (1) between public health centers, maternal and child health centers, In the case of health centers and maternal and child health centers, and health centers and maternal and child health centers and local governments, Information on children and families collected at child health centers, family childcare stress, and (2) Survey information on childcare services available to victims of domestic violence, etc. In local governments and other organizations, the number of perpetrators, victims, and bystanders who have obtained information from domestic violence victim centers has decreased. (3) Information on domestic violence cases involving welfare centers and welfare centers In local governments, etc., the staff in charge of disability and welfare assistance obtained disability information and (4) between probation offices, between probation offices and local governments, etc. Information on investigations of crimes and investigations of court cases obtained by probationers, etc. Various indicators based on the relevant survey items in each survey (data Mestic violence, sexual violence, bullying, harassment, crime, delinquency, child poverty , or at least one of the occurrences (including reoccurrence) of elder abuse, or secondary (Probability of occurrence, etc.) of mental and physical disabilities that may occur in the future (including reoccurrence) It may be used to estimate

[0075] The contents of the embodiments of the present invention will be listed and explained again. The processing method, the program, and the information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers A method for supporting child consultation services, provided by The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. The child includes information on one or more input items related to the access request that have already been input. Enter at least risk assessment information regarding risk assessment to support child protection decisions Accepted as information, At least one of information indicating a predetermined intervention content or information indicating a support content and the previously input Based on at least the intervention item information, at least one of the predetermined intervention contents or support contents is selected. The information on the preventive effect of a specific indicator on child abuse when the above-mentioned measures are taken is provided to the The method enables the evaluation information to be displayed on the user terminal. [Item 1] The predetermined indicators regarding child abuse include the probability of serious abuse or the recurrence rate or 2. The method according to item 1, wherein the response time is at least one of: [Item 2] The preventive effect information may be information on the increase or decrease of a predetermined index due to the execution of an intervention or support, or The values ​​of specified indicators before and after the implementation of admission or support, information on the increase or decrease in the number of repeated reports of abuse, and information on child consultation centers The information on the increase or decrease in the required resources of staff members, etc., as described in item 1. Law. [Item 3] The control unit of the server terminal further Prevention effect information when one or more types of intervention or support are implemented for one or more indicators The method according to item 1, wherein the above-mentioned is displayable on the user terminal. [Item 4] The control unit of the server terminal further The prevention effect information when one type of intervention or support is implemented for two or more indicators is The method according to item 4, which enables display on a user terminal. [Item 5] The control unit of the server terminal further For one indicator, information on the prevention effect when two or more types of intervention or support are implemented The method according to item 4, which is displayable on the user terminal. [Item 6] The control unit of the server terminal further Prevention effect information when two or more types of intervention or support are implemented for two or more indicators The method according to item 4, wherein the above is displayable on the user terminal. [Item 7] The control unit of the server terminal further The effect of implementing an intervention or support for a specific type of target group on one or more indicators. 2. The method according to item 1, wherein preventive effect information is displayable on the user terminal. [Item 8] The control unit of the server terminal further Select at least one of the indicators, intervention contents, or support contents related to child abuse. The system is structured so that users can select and set the indicators, intervention contents, or support contents. 2. The method according to item 1, wherein the prevention effect information is displayable on the user terminal. [Item 9] The control unit of the server terminal further Either the index or the intervention or support content is set as a fixed value. The other can be selected and set, and the set index, intervention content, or support content can be set. 10. The method according to item 9, wherein preventive effect information regarding the above can be displayed on the user terminal. [Item 10] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method for supporting child consultation services, comprising: The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. The child includes information on one or more input items related to the access request that have already been input. Enter at least risk assessment information regarding risk assessment to support child protection decisions Accepted as information, At least one of information indicating a predetermined intervention content or information indicating a support content and the previously input Based on at least the intervention item information, at least one of the predetermined intervention contents or support contents is selected. The information on the preventive effect of a specific indicator on child abuse when the above-mentioned measures are taken is provided to the The program enables the evaluation information to be displayed on the user terminal. [Item 11] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system for supporting child consultation services, comprising: The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. The child includes information on one or more input items related to the access request that have already been input. Enter at least risk assessment information regarding risk assessment to support child protection decisions Accepted as information, At least one of information indicating a predetermined intervention content or information indicating a support content and the previously input Based on at least the intervention item information, at least one of the predetermined intervention contents or support contents is selected. The information on the preventive effect of a specific indicator on child abuse when the above-mentioned measures are taken is provided to the The information processing system enables the evaluation information to be displayed on the user terminal.

[0076] Although the embodiments of the present disclosure have been described above, these may be embodied in various other forms. It is possible to implement the invention with various omissions, substitutions and modifications. These embodiments and modifications, as well as omissions, substitutions and alterations, are intended to be understood as including the spirit and scope of the present invention as claimed. are within the technical scope of the above and their equivalents. [Explanation of symbols]

[0077] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, NW network Work

Claims

1. A business support method for supporting a support business, which is provided by a server connected via a network to a user terminal associated with a user involved in the support business, comprising: The control unit of the server Accepting, from the user terminal, at least as input information, identification information for identifying the support recipient and risk assessment information regarding risk assessment for supporting the support recipient, including already-input item information in which input has been completed for one or more input items regarding risk assessment for the support recipient; A method for displaying preventive effectiveness information for specified indicators related to support work when multiple types of intervention content or support content are combined on the user terminal as evaluation information related to the support recipient, based at least on information indicating at least one of specified intervention content or information indicating support content and the information on the previously entered items.

2. The control unit of the server further The method according to claim 1, wherein preventive effect information for each of two or more types of intervention or support performed for one of the indicators can be displayed as the evaluation information on the user terminal.

3. The control unit of the server further The method according to claim 2, wherein preventive effect information when two or more types of intervention or support are respectively implemented for one of the indicators can be displayed side by side on the user terminal as the evaluation information.

4. The method according to claim 1 , wherein the predetermined indicator for the support service is at least one of the probability of serious abuse, the recurrence rate, or the number of days to respond.

5. The method described in claim 1, wherein the preventive effectiveness information is at least one of information on the increase or decrease in the indicator due to the implementation of intervention or support, or information on the value of a specified indicator before and after the implementation of intervention or support, information on the increase or decrease in the number of re-reports of abuse, or information on the increase or decrease in the number of staff resources required.

6. The control unit of the server further The method according to claim 1, wherein preventive effect information when the same intervention or support is implemented for two or more indicators can be displayed on the user terminal.

7. The control unit of the server further The method according to claim 1 , wherein preventive effect information when a specific type of intervention or support is implemented for one index can be displayed on the user terminal.

8. The control unit of the server further The method according to claim 7, wherein information on the preventive effect of providing intervention or support to each of a specific type of support recipient for one or more indicators can be displayed on the user terminal.

9. The control unit of the server further The method described in claim 1, wherein the method is configured so that at least one of the indicators, intervention content, or support content related to the support work can be selected and set, and preventive effect information related to the set indicators, intervention content, or support content can be displayed on the user terminal.

10. The control unit of the server further The method described in claim 9, wherein one of the index, the intervention content, or the support content is set fixedly, and the other can be selected and set, and preventive effect information regarding the set index, intervention content, or support content can be displayed on the user terminal.

11. The control unit of the server further Further, obtain information on one or more input fields that have not been input; The method according to claim 1 , wherein the information on the unfilled items is displayed on the user terminal so as to prompt the user to enter information on the items indicated by the unfilled item information.

12. Each of the one or more input items indicated by the already-input item information is assigned a rank indicating its importance for determining risk, The control unit of the server further A method as described in claim 1, wherein if the number of input items indicated in the already-input item information that have a predetermined rank set does not meet a specified number, a display can be displayed on the user terminal to prompt input for the uninputted input items that have the predetermined rank set.

13. A program for executing an information processing method for supporting a support task in a server connected via a network to a user terminal associated with a user involved in the support task, comprising: The control unit of the server Accepting, from the user terminal, at least as input information, identification information for identifying the support recipient and risk assessment information regarding risk assessment for supporting the support recipient, including already-input item information in which input has been completed for one or more input items regarding risk assessment for the support recipient; A program that enables the user terminal to display preventive effectiveness information for specified indicators related to support work when multiple types of intervention content or support content are combined, based at least on information indicating at least one of specified intervention content or information indicating support content and the information on the previously entered items, as evaluation information related to the support recipient.

14. An information processing system for supporting a support task, including a server connected via a network to a user terminal associated with a user involved in the support task, The control unit of the server Accepting, from the user terminal, at least as input information, identification information for identifying the support recipient and risk assessment information regarding risk assessment for supporting the support recipient, including already-input item information in which input has been completed for one or more input items regarding risk assessment for the support recipient; An information processing system that enables preventive effectiveness information for specified indicators related to support work when multiple types of intervention content or support content are combined to be displayed on the user terminal as evaluation information related to the support recipient, based at least on information indicating at least one of specified intervention content or information indicating support content and the information on the previously entered items.

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