Social media maintenance system and method thereof

Abstract

To provide a social media maintenance system and a method thereof.SOLUTION: A system is configured to: generate, when a user requests maintenance, selects a community platform, and inputs a channel to be maintained in the community platform, a dedicated robot on the basis of an attribute of the community platform, the dedicated robot participating in the channel as a member to scroll member data of all members in the channel; store the member data to establish a member list; generate a related robot on the basis of the attribute of the community platform, the related robot building up a network of connections on the basis of the member data in the member list; building and storing a member list available for private messaging on the basis of connection information of the members obtained through building up the network of connections; and performing private messaging on the basis of the list.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a social media maintenance system and method thereof, and more particularly to a social media maintenance system and method that enable users such as administrators, influencers, or KOLs of a community channel to privately message channel members of the community channel without logging in to the community channel. [Background technology]

[0002] In the current context of widespread use of social media, many individuals and businesses have established their own community channels on various community platforms to communicate with channel members (fans), share content, promote products, etc. However, the operation of community channels faces great challenges, especially for influencers and key opinion leaders (KOLs), the disappearance of a community channel is a catastrophe, like the community channel being kidnapped, and as a result, the original channel members (fans) may not be able to find it and continue interacting with it.

[0003] The problem of the difficulty of recovering original fans and posted content after the disappearance of a community channel becomes particularly serious in the following circumstances: (1) Fluctuations in platform policies: Social media platforms often update their policies and rules frequently, which may result in some channels being banned or directly deleted. When a channel is blocked or deleted, the original fans will no longer be able to access or interact with the channel. (2) Operation in violation of regulations: Some channels are deleted for violating the regulations of social media platforms, for example by posting inappropriate content, engaging in malicious behavior or illegal activities. When these channels are deleted, contact with fans will also be cut off. (3) Account deletion due to user error: Users may inadvertently delete their own accounts, which will cause the channel to disappear and the original fan base to be unable to recover.

[0004] Therefore, how to back up community channels and ensure that fans or posted content are not lost has become a very important issue for users such as administrators, influencers, and KOLs who are struggling to run community channels. Summary of the Invention

[0005] In view of the various problems in the prior art, a main object of the present invention is to provide a social media maintenance method and system thereof, in which the social media maintenance method allows a user to process data on a channel of a community platform through a social media maintenance system, thereby enabling the user to privately message members of the channel without logging in to the channel. The social media maintenance method includes the steps of: (1) a user logs in to the social media maintenance system to request maintenance, selects a community platform and inputs a channel on the community platform to be maintained, and the social media maintenance system generates a dedicated robot based on attributes of the community platform; and (2) the dedicated robot joins the channel to notify channel members. The method further includes a step (2) of crawling member data of all members of the channel and storing the member data in the social media maintenance system to establish a member list; a step (3) of the social media maintenance system generating an associated robot based on attributes of the community platform, the associated robot performing a task of establishing a personal network with each member based on the member data of the member list, and establishing a private messaging-available member list based on the member's personal network information obtained in the process of establishing the personal network, and storing the list in the social media maintenance system; and a step (4) of the user requesting private messaging to a member via the social media maintenance system, and causing the associated robot to perform private messaging with the private messaging-available member based on the stored private messaging-available member list.

[0006] Preferably, in the above social media maintenance method, in step (3), the work of establishing personal connections includes the following processing steps: a step (3-1) in which the association robot crawls public messages of the members in the community platform based on member data of the member list and stores the messages in the social media maintenance system; a step (3-2) in which the social media maintenance system collects personal connection information of the members based on the public messages of the members, analyzes characteristics of the members, and stores the information in the social media maintenance system; a step (3-3) in which the association robot simulates characteristics of the members based on the analyzed characteristics so that the characteristics of the association robot are close to the members to be simulated, and further so that the closeness of the personal connection relationship between the association robot and the members to be simulated is increased to a private messaging level; and a step (3-4) in which the association robot establishes a private messaging-enabled member list based on the members satisfying the private messaging-enabled level and stores the list in the social media maintenance system so that when the user requests private messaging to the members via the social media maintenance system, the association robot performs private messaging with the private messaging-enabled members based on the stored private messaging-enabled member list.

[0007] Preferably, in the above social media maintenance method, the dedicated robot crawls the content of the channel at a predetermined time frequency or access range, and makes updates or additions to the member list, private messaging enabled member list, or member characteristics stored in the social media maintenance system.

[0008] Preferably, in the above social media maintenance method, in step (3), the associated robot joins the channel and becomes one of the members of the channel, thereby further increasing the closeness of the interpersonal relationship between the associated robot and the members.

[0009] Preferably, in the above social media maintenance method, the member characteristics are the geographic location of the member, general educational status, hobbies and interests, or other channels in which the member participates, and the geographic location is an area frequently visited by the member, a place of residence, or an office.

[0010] Preferably, in the above social media maintenance method, in step (3), the social media maintenance system performs grouping based on the number of channel members in the member list, and provides a corresponding associated robot for each member group after grouping, and each associated robot performs a task of establishing a network with each member group.

[0011] Preferably, in the above social media maintenance method, in step (3), if the relation robot is blocked by the community platform from establishing a network with a member, the social media maintenance system assigns another new relation robot to take over the task of establishing a network with the blocked relation robot, and the new relation robot will re-establish a network relationship between itself and the member based on the stored relation information of the member.

[0012] Preferably, in the above social media maintenance method, in step (2), the dedicated robot further crawls all posts in the channel and stores them in the social media maintenance system, so that when a user requests channel restoration via the social media maintenance system, a new channel is established in the community platform and the channel content is restored based on the stored posts.

[0013] Next, the social media maintenance system according to the present invention enables a user to process data in a channel of a community platform, thereby enabling the user to perform private messaging with members of the channel without logging in to the channel. The social media maintenance system provides a service application operation interface, and includes an application module for allowing the user to select a community platform through the service application operation interface and input a channel in the community platform that the user wishes to maintain, generate a dedicated robot based on attributes of the community platform, and join the channel through the dedicated robot to become a member of the channel. The dedicated robot that has joined the channel is provided with a function of crawling the contents of the channel, and member data of all members of the channel is crawled to generate the channel. The system further includes a crawl module for storing member data so as to establish a member list; a personal connection processing module for generating an associated robot based on attributes of the community platform, causing the associated robot to establish personal connections with each member based on the member data of the member list, and establishing and storing a list of members available for private messaging based on personal connection information of the members obtained in the process of establishing the personal connections; and a private messaging processing module for providing a private messaging operation interface, allowing the user to select a community platform and channel for private messaging via the private messaging operation interface and input a notification message to be sent, and causing the associated robot to send the notification message to members available for private messaging based on the stored list of members available for private messaging.

[0014] Preferably, in the above-mentioned social media maintenance system, the interpersonal network processing module causes the related robot to crawl the public messages of the members in the community platform based on the member data of the member list, collect the interpersonal network information of the members based on the public messages of the members, analyze the characteristics of the members, and cause the related robot to simulate the characteristics of the members based on the analyzed characteristics, so that the characteristics of the related robot are close to those of the members to be simulated, and further causes the closeness of the interpersonal network relationship between the related robot and the members to be simulated to be increased to a private messaging possible level, and establishes and stores the private messaging possible member list based on the members who meet the private messaging possible level.

[0015] Preferably, in the above social media maintenance system, the member characteristics are the geographic location of the member, general educational status, hobbies and interests, or other channels in which the member participates, and the geographic location is an area frequently visited by the member, a place of residence, or an office.

[0016] Preferably, in the above social media maintenance system, the crawl module causes the dedicated robot to crawl the content of the channel at a predetermined time frequency or access range, and perform updates or additions to the stored member list.

[0017] Preferably, in the above-mentioned social media maintenance system, the personal connection processing module performs grouping based on the number of members in the member list, and provides a corresponding related robot for each member group after grouping, and each related robot performs the task of establishing personal connections with each member group.

[0018] Preferably, in the above social media maintenance system, if the relation robot is blocked by the community platform from establishing a relation with a member, the relation processing module assigns another new relation robot to take over the work of establishing a relation with the blocked relation robot, and the new relation robot will re-establish a relation with the member based on the stored relation information of the member.

[0019] Preferably, in the above social media maintenance system, the related robot joins the channel and becomes one of the members of the channel, thereby further increasing the closeness of the personal relationship between the related robot and the members.

[0020] Preferably, the above social media maintenance system further comprises a post library, and the crawl module further causes the dedicated robot to crawl all posts in the channel and store the posts in the post library.

[0021] Preferably, in the above social media maintenance system, the crawl module causes the dedicated robot to crawl the content of the channel at a predetermined time frequency or access range to update or add to the posting library.

[0022] Preferably, the above-mentioned social media maintenance system further includes a restoration processing module for providing a restoration operation interface, allowing the user to select a community platform and a channel to be restored through the restoration operation interface, establishing a new channel in the community platform, and restoring the channel content based on the stored posts.

[0023] In summary, the social media maintenance system and method according to the present invention allows users to privately message channel members of the community channel without logging in to the community channel, effectively avoiding the occurrence of a situation where the community channel is blocked without warning and it becomes difficult to communicate with channel members. In addition, the social media maintenance system and method according to the present invention can back up channel members and posts, so that the posts of the original channel can be restored to another channel according to the needs of the user, and the original members can be notified of "channel change" by private messaging to the channel members, and the notification can guide the original members to a new channel or another community platform, ensuring that the channel members can contact the user through the new channel even if the original channel is blocked or a problem occurs in the original channel. Therefore, the social media maintenance system and method according to the present invention can give the initiative in managing the community channel to users such as community channel managers, influencers, or KOLs, and there is no need to worry about the occurrence of a situation where the community channel is kidnapped by the community platform.

[0024] Compared with the prior art, the present application provides a social media maintenance system and a method thereof, in which a user processes data on a channel in a community platform through the social media maintenance system, thereby enabling the user to privately message members of the channel without logging in to the channel. First, the user logs in to the social media maintenance system to request maintenance, selects a community platform and inputs a channel in the community platform that the user wishes to maintain. The social media maintenance system generates a dedicated robot based on attributes of the community platform. Then, the dedicated robot joins the channel to become a channel member, and further crawls member data of all members of the channel and stores the member data in the social media maintenance system to establish a member list. Then, the social media maintenance system generates an associated robot based on attributes of the community platform, and the associated robot establishes a personal connection with each member based on the member data of the member list. Based on the personal connection information of the members obtained in the process of establishing the personal connection, a private messaging-enabled member list is established and stored in the social media maintenance system. The user requests private messaging to members through the social media maintenance system, and the associated robot performs private messaging with the private messaging-enabled members based on the stored private messaging-enabled member list. [Brief description of the drawings]

[0025] [Figure 1] 1 is a block diagram illustrating a system architecture of a first embodiment of a social media maintenance system according to the present invention; [Figure 2A]1 is a diagram for explaining a system screen acquired after a user who has completed membership registration logs in in the social media maintenance system according to the present invention. [Figure 2B-2C] 1A and 1B are diagrams illustrating a service application operation interface for allowing a user to input a community platform and a channel in the community platform that the user wishes to maintain in the social media maintenance system according to the present invention. [Diagram 3] FIG. 2 is a schematic diagram illustrating a social media maintenance system according to the present invention, in which a human connection processing module provides a corresponding related robot for each member group after grouping. [Figure 4] FIG. 1 is a block diagram illustrating a system architecture of a second embodiment of a social media maintenance system according to the present invention; [Diagram 5] 1 is a flowchart illustrating a social media maintenance method according to the present invention; [Figure 6] This is a flowchart for explaining the process for establishing a personal connection in step S3 of FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0026] The following description will explain the technical contents of the present application through specific specific embodiments with reference to the drawings, and those skilled in the art can easily understand other advantages and effects of the present application from the contents disclosed in the present specification. The present application can also be implemented or applied through other different specific embodiments. Various modifications and changes can be made to each detail in the present specification based on different perspectives and applications without departing from the spirit of the present application. In particular, the proportional relationship and relative position of each element in the drawings are for illustrative purposes only and do not represent the actual situation of the implementation of the present application.

[0027] According to the social media maintenance system of the present invention, users such as community channel administrators, influencers, or KOLs can perform backup processes for the community channels they operate, such as backing up the channel member list or channel posts of the community channel. Therefore, when a community platform blocks a community channel without warning, the social media maintenance system of the present invention can enable private messaging with channel members of the community channel without the user logging in to the community channel, which not only effectively avoids the occurrence of a situation in which it is difficult to interact with channel members due to the blocking of the community channel, but also restores the data of the community channel, including establishing a new channel in the community platform and restoring the channel content based on the stored posts, thereby reproducing all the posts of the community channel.

[0028] It should be noted that a user who wishes to back up a community channel via the social media maintenance system 1 of the present invention must complete membership registration in the social media maintenance system 1 of the present invention, but the membership registration process for a network service is generally an input procedure that must be performed before logging in to a network service, and is for the network service operator to verify the identity of the user who wishes to log in, so it will not be repeated here. When the user logs in to the social media maintenance system of the present invention, the user can apply for services such as backing up member data and posted content of a community channel to the social media maintenance system of the present invention, and the social media maintenance system of the present invention can provide services according to the authority requested by the user.

[0029] 1, which is a system architecture block diagram of a first embodiment of a social media maintenance system according to the present invention, the first embodiment being intended to illustrate the basic architecture of a system for achieving backup of data of members 200 in channels 20 of a community platform 2. The social media maintenance system 1 includes an application module 10, a crawl module 11, a contact processing module 12 and a private messaging processing module 13.

[0030] The application module 10 provides a service application operation interface (User Interface; UI) for the user to select a community platform through the service application operation interface and input the channel that the user wishes to maintain in the community platform. Here, please refer to Figures 2A, 2B and 2C for a clearer explanation that the social media maintenance system 1 of the present invention can provide the user with convenient input operations to complete the backup process of the member data required by the user.FIG. 2A illustrates a system screen 3 acquired after a user who has completed membership registration logs into the social media maintenance system 1 according to the present invention. The system screen 3 includes at least a user basic data area 30 of a user who has already completed membership registration, an area (310, 311) for channels for which maintenance has already been applied, and an additional area 312 for which a channel maintenance application is to be made. Taking FIG. 2A as an example, the items for which the user has already applied for maintenance are two channels (310B, 311B), and the community platforms (310A, 311A) to which the two channels (310B, 311B) belong are both Instagram. The user can add the channel to be maintained by clicking on the additional area 312. After the clicking, the application model of the social media maintenance system 1 according to the present invention is displayed. The module 10 can sequentially display service application operation interfaces (313, 314) for allowing the user to input the community platform and channel on the community platform that the user wants to maintain, as shown in Figures 2B and 2C, respectively. It should be noted here that the community platform options provided by the service application operation interface 313 are not limited to Facebook or Instagram in this embodiment, but may be other options, such as YouTube (registered trademark), LinkedIn (registered trademark), Telegram, etc., and the manner in which the user inputs the community platform and channel is not limited to input through two different service application operation interfaces (313, 314) in this embodiment, but may be integrated into the same service application operation interface, in other words, according to the embodiment.

[0031] The application module 10 receives the community platform 2 and the channel 20 in the community platform 2 input by the user through the service application operation interface (313, 314), and then generates a dedicated robot based on the attributes of the community platform 2, that is, the dedicated robot has a member account that can log in to the community platform 2, and joins the channel 20 through the dedicated robot to become a member of the channel 20, and the dedicated robot may be regarded as an avatar of the user. It is particularly noted here that the application module 10 checks whether the user who applied for the backup service is a person with management authority for the channel 20 or an owner of the channel 20, and if the user does not have management authority or is not the owner of the channel, the application for the backup service is rejected in order to prevent malicious people from impersonating the user and to prevent fans from being deceived or misused due to the theft of channel data.

[0032] The crawl module 11 provides the dedicated robot that has joined the channel 20 with a function of crawling the channel 20 contents, so that the member data of all the members 200 of the channel 20 is crawled, and a member list 110 is established based on all the crawled member data. It should be noted that the dedicated robot may join the channel 20 in different ways depending on the attributes of the channel. For example, if the channel 20 is a private community, the dedicated robot's participation is approved by the user who applied for the backup service or the administrator in charge of managing the channel 20 before joining. Conversely, if the channel 20 is a public community, no screening process is required, and the dedicated robot can directly join.

[0033] The human connection processing module 12 is for generating an associated robot based on the attributes of the community platform 2, that is, the associated robot has a member account that can log in to the community platform 2, and causes the associated robot to log in to the community platform 2 based on the member data of the stored member list 110 to establish an association with each member 200, and causes the associated robot to establish and store a member list 122 that can send private messages based on the member's association information obtained in the process of establishing the association. Wherein, the human connection processing module 12 has a function of crawling and analyzing, and causes the associated robot to crawl the public messages of the member 200 in the community platform 2 based on the member data of the member list 110, and the public messages are, for example, all channels in which the member 200 participates in the community platform 2, and the posts of "likes", comments, or check-ins from the member 200 in all the channels in which the member 200 participates.

[0034] Therefore, the personal connection processing module 12 collects the personal connection information of the member 200 based on the public messages of the member 200 on the community platform 2, and analyzes and stores the member characteristics 121 of the member 200, so that the related robot can simulate the characteristics of the member based on the analyzed member characteristics 121. Since the characteristics of the member 200 are, for example, the geographical location such as an area frequently visited by the member 200, a place of residence or an office, an overview of school attendance, hobbies and interests, or all channels in which the user participates, the related robot performs a simulation, for example, checking in to a geographical location frequently visited by the member 200 or a restaurant where the member 200 has eaten, or joining a channel in which the member 200 has already participated, or commenting on or "liking" a post in which the member 200 has interacted, or sharing content posted by the member 200, based on the characteristics of the member 200.

[0035] Therefore, the related robot continues to simulate until its characteristics become close to the member it wants to simulate, and then further increases the closeness of the network relationship between the related robot and the member it wants to simulate to a private messaging possible level, and establishes and stores a private messaging possible member list 122 based on the members who meet the private messaging possible level. By adopting an interaction mode that simulates member characteristics, the related robot can avoid the occurrence of a situation where the related robot subsequently sends a private message to the member in the community platform 2 being marked as an "unknown message" or placed in the other party's "message request" or "other messages" folder.

[0036] In addition, in order to increase the closeness of the interpersonal relationship between the related robot and the member 200, the related robot may join the channel 20 and become one of the members of the channel 20.

[0037] Furthermore, in order to more efficiently collect information on members' personal connections and analyze and simulate their characteristics, the personal connection processing module 12 may perform grouping based on the number of members in the member list 110, and provide a corresponding related robot 40 for each member group 50 after grouping as shown in Fig. 3, and each related robot 40 performs the task of establishing personal connections for each member group 50, and through distributed parallel processing, the collection of information on members' personal connections and the simulation of member characteristics can be completed more quickly. It should be noted that the number of related robots 40 and the total number of members in one member group 50 are not limited to Fig. 3, but are subject to embodiment. Furthermore, when the human connection processing module 12 allows the related robot 40 to establish a human connection with each member, if the related robot is blocked by the community platform 2 from establishing a human connection with the member, the human connection processing module 12 will assign another new related robot to take over the work of establishing a human connection with the blocked related robot, and the new related robot will re-establish a human connection relationship between itself and the member based on the stored member's human connection information. More specifically, if the blocked related robot has already been unable to log in to the community platform 2 and has been unable to establish .... Due to the interruption of business, the blocked related robot cannot crawl the public messages of the member in the community platform, at this time the interpersonal network processing module 12 assigns another new related robot to take over the task of establishing the interpersonal network, mainly performs simulation on the already stored member characteristics 121, and further ensures that the closeness of the interpersonal network relationship between the new related robot and the member it wants to simulate is increased to a private messaging possible level, and establishes and stores a private messaging possible member list 122 based on the members who meet the private messaging possible level.Therefore, thereafter, when processing private messaging, since the new associated robot and the member have a close personal relationship, the community platform 2 will ensure that the private messaging sent from the new associated robot to the member is not treated as an unknown message based on the personal relationship.

[0038] The private messaging processing module 13 is for providing a private messaging operation interface, and when a channel is blocked and interaction with members in the channel is no longer possible, the user selects the community platform 2 and channel 200 for which private messaging is desired and inputs a notification message to be sent via the private messaging operation interface, so that the notification message is sent by the associated robot to the private messaging-enabled members 200 based on the stored private messaging-enabled member list 122.

[0039] To maintain the accuracy and validity of member data, the crawl module 11 has the dedicated robot crawl the content of the channel 20 at a predetermined time frequency or access range and make updates or additions to the stored member list 110.

[0040] Therefore, the social media maintenance system according to the present invention can effectively prevent a situation in which a channel is blocked without warning, making it difficult to communicate with members.

[0041] Next, refer to FIG. 4, which is a system architecture block diagram of a second embodiment of the social media maintenance system according to the present invention, and the second embodiment is for explaining the basic system architecture for achieving backup of data of posts 201 in channels 20 of a community platform 2. For the sake of simplicity, only the difference from FIG. 1 is described here, and the social media maintenance system 1' according to this embodiment further includes a restoration processing module 14 and a posting library 111. As shown in FIG. 2B and FIG. 2C, after the application module 10 receives the community platform 2 and the channel 20 in the community platform 2 input by the user through the service application operation interface (313, 314), the application module 10 further provides a selection of service contents, for example, the access scope of the backup is member data or posting data, or the backup is performed by the user. The user is provided with options for service content, such as the time frequency being daily, weekly, or half a month, and then the dedicated robot is generated based on the attributes of the community platform 2 to join the channel 20, and the dedicated robot performs backup work on the channel 20 according to the content of the options. In this embodiment, the crawl module 11 causes the dedicated robot to crawl the data of all posts 201 in the channel and store the data of the posts 201 in the post library 111. The crawl module 11 also causes the dedicated robot to crawl the data of the posts 201 in the channel 20 at the time frequency or access range selected by the user, and update or add to the post library 111.

[0042] In the unlikely event that the channel 20 is blocked and the user is unable to find and operate the channel 20 on the community platform 2, the user can not only privately message members but also restore posts through the social media maintenance system 1' of this embodiment; that is, the restoration processing module 14 provides a restoration operation interface, and the user selects the community platform and channel he or she wishes to restore through the restoration operation interface, and the restoration processing module 14 establishes a new channel on the community platform 2, and according to the channel he or she wishes to restore, finds the posts of the original channel from the posts stored in the post library 111 and restores the channel content. More specifically, the restoration processing module 14 opens a new channel in the community platform 2 and restores the posts of the blocked channel to the new channel, while the private messaging processing module 13 sends a notification of "channel change" to the private messaging-enabled members 200 in a private message based on the private messaging-enabled member list 122 of the blocked channel to the related robot, thereby guiding the members 200 to the new channel or another community platform, and in the guiding method, the notification of "channel change" may include a hyperlink message, making it easy for members to join the new channel through the hyperlink, and ensuring that even if the original channel is blocked or a problem occurs in the original channel, the private messaging-enabled members can contact users through the new channel. Therefore, even if the original channel is blocked or a problem occurs in the operation of the original channel, the members of the original channel, the administrator of the original channel, or the owner of the original channel can find the members and posted content of the original channel according to the social media maintenance system 1' of the present invention.

[0043] Furthermore, the present invention further includes a social media maintenance method, in which a user processes data on a channel of a community platform through a social media maintenance system, thereby enabling the user to privately message members of the channel without logging in to the channel, and avoiding the occurrence of a situation in which the channel is kidnapped and the user has difficulty in communicating with members. As shown in FIG. 5, which is for explaining a flowchart of the social media maintenance method according to the present invention, first, execute step S1, the user logs in to the social media maintenance system to request maintenance, selects a community platform and inputs the channel in the community platform that the user wants to maintain, the social media maintenance system generates a dedicated robot based on the attributes of the community platform, and then executes step S2.

[0044] In step S2, the dedicated robot joins the channel and becomes a channel member, further crawls member data of all members of the channel, stores the member data in the social media maintenance system to establish a member list, and then executes step S3.

[0045] In step S3, the social media maintenance system generates an associated robot based on the attributes of the community platform, and the associated robot establishes a network with each member based on the member data of the member list, and establishes a list of members available for private messaging based on the member's network information obtained during the network establishment process, and stores it in the social media maintenance system, and then executes step S4. The acquisition of the member's network information is further described in FIG. 6 below, and the list of members available for private messaging is for indicating the friend network between the associated robot and each member, and the established friend network makes the community platform 2 think that the associated robot and the member who wants to send a private message have a certain close relationship, so that when the associated robot subsequently sends a private message to each member through the community platform, the sent message is prevented from being marked as an "unknown message" or placed in the other party's "message request" or "other message" folder.

[0046] In step S4, the social media maintenance system judges whether the channel has been blocked, and if it is determined that the channel has been blocked, proceed to step S5; otherwise, return to step S2, that is, the dedicated robot crawls the member data of all members of the channel, and if a new member joins, the member list can be updated. Since each user who logs in to the community platform 2 has his / her own user name and unique user identification code (UID), similarly, when the user joins a channel 20 to become a member 200, the user also has the user name and unique user identification code. Therefore, when the dedicated robot crawls the member data of all members 200 of the channel 20, if a new user identification code is found, it can determine that a new member has joined the channel 20.

[0047] In step S5, the social media maintenance system determines whether the user has requested private messaging to the member, and if the user has requested private messaging to the member, proceeds to step S6; if not, repeats step S5.

[0048] In step S6, since the channel 20 has already been blocked and the user cannot log in to the channel 20 to interact with members 200, the user can request private messaging to members via the social media maintenance system, and the associated robot then performs private messaging with the private messaging-enabled members based on the stored list of private messaging-enabled members.

[0049] Next, referring to Fig. 6, which is for explaining the processing steps for establishing a personal network in step S3 of Fig. 5, in which, as shown, in step S31, the association robot crawls the public messages of the members in the community platform based on the member data of the member list, stores them in the social media maintenance system, and then executes step S32, in which the public messages are, for example, all channels in which the member 200 participates in the community platform 2, and may further include activity messages such as "likes", comments or check-ins posted by the member 200 in all the participating channels.

[0050] In step S32, the social media maintenance system collects the member's personal network information based on the member's public message, analyzes the member's characteristics, and stores them in the social media maintenance system, and then executes step S33. According to the public message, the member's life and work can be understood, and the member's personal network information can be analyzed using machine learning and big data, and the member's characteristics can be further analyzed based on the member's personal network information, for example, if the member participates in the channels of multiple financial and economic influencers, or the member shares financial and economic information and insights on his / her personal community platform, the social media maintenance system can further analyze that the member has a hobby of financial and economic knowledge, and the channels of the multiple financial and economic influencers and the hobby of financial and economics are one item of the member's characteristics.

[0051] In step S33, the related robot simulates the characteristics of the member based on the analyzed characteristics, so that the characteristics of the related robot are close to the member it wants to simulate, and the closeness of the personal relationship between the related robot and the member it wants to simulate is increased to a level that allows private messaging, and then executes step S34. Through the characteristic simulation, the similarity of the characteristics between the related robot and the channel member is increased, which further improves the relevance, making the community platform more likely to believe that they may have a personal relationship or similar interests and preferences, and thus, when the related robot subsequently sends a private message to the channel member, the community platform is also more likely to allow the channel member to receive the private message.

[0052] In step S34, the related robot establishes the private messaging available member list based on the members who meet the private messaging available level and stores it in the social media maintenance system. When a channel is blocked and communication with the members in the channel is disabled, the user requests private messaging to the members through the social media maintenance system and inputs a notification message, and causes the related robot to send the notification message to the private messaging available members based on the stored private messaging available member list.

[0053] In summary, the social media maintenance system and method of the present invention provide a convenient channel maintenance process, allowing users such as community platform administrators, influencers, or KOLs to perform backup processes for the channels they operate, and what's better is that the original members and posts can be restored to another channel, and the user can take control of the channel, eliminating the risk of the community channel they've worked so hard to operate being kidnapped.

[0054] The above embodiments are merely illustrative of the principles and effects of the present application, and are not intended to limit the present application. Those skilled in the art may make modifications and variations to the above embodiments without departing from the spirit and scope of the present application. Therefore, the scope of protection of the present application should be governed by the claims of the present application.

Claims

1. 1. A social media maintenance method for enabling a user to privately message members of a channel of a community platform without logging in to the channel by processing data on the channel of the channel of a community platform through a social media maintenance system, comprising: The user logs into the social media maintenance system to request maintenance, selects a community platform and inputs a channel in the community platform that the user wants to maintain, and the social media maintenance system generates a dedicated robot based on the attributes of the community platform (1); (2) the dedicated robot joins the channel to become a channel member, and further crawls member data of all members of the channel, and stores the member data in the social media maintenance system to establish a member list; (3) the social media maintenance system generates an association robot based on the attributes of the community platform, the association robot establishes a network with each member based on the member data of the member list, and based on the member's network information obtained in the process of establishing the network, establishes a member list available for private messaging, and stores the member list in the social media maintenance system; and (4) the user requesting private messaging to members via the social media maintenance system to cause the associated robot to conduct private messaging with the private messaging-enabled members based on the stored list of private messaging-enabled members.

2. In step (3), the task of establishing a network includes: The association robot crawls the public messages of the members in the community platform according to the member data of the member list, and stores the public messages in the social media maintenance system; The social media maintenance system collects the member's social network information based on the member's public messages, analyzes the member's characteristics, and stores the analyzed characteristics in the social media maintenance system; The related robot simulates the characteristics of the member based on the analyzed characteristics so that the characteristics of the related robot are close to the member it wants to simulate, and the degree of closeness of the personal relationship between the related robot and the member it wants to simulate is increased to a level that allows private messaging; and 2. The social media maintenance method of claim 1, further comprising the processing step of: the associated robot establishing a private messaging available member list based on members who satisfy a private messaging available level and storing the list in the social media maintenance system, so that when a private messaging to a member is requested by the user via the social media maintenance system, the associated robot performs private messaging with the private messaging available member based on the private messaging available member list.

3. The social media maintenance method of claim 2, wherein the dedicated robot crawls the content of the channel at a predetermined time frequency or access range to make updates or additions to the member list, private messaging available member list, or member characteristics stored in the social media maintenance system.

4. 4. The social media maintenance method according to claim 3, wherein in step (3), the related robot joins the channel to become one of the members of the channel, thereby further increasing the closeness of the interpersonal relationship between the related robot and the members.

5. The social media maintenance method of claim 2, wherein the member characteristics are the geographic location of the member, general educational status, hobbies and interests, or other channels in which the member participates, and the geographic location is an area frequently visited by the member, a place of residence, or an office.

6. 2. The social media maintenance method of claim 1, wherein in step (3), the social media maintenance system performs grouping based on the number of channel members in the member list, and provides a corresponding associated robot for each member group after grouping, and each associated robot performs a task of establishing a personal connection with each member group.

7. 2. The social media maintenance method of claim 1, wherein in step (3), if the relation robot is blocked by the community platform from establishing a network with the member, the social media maintenance system assigns another new relation robot to take over the work of establishing a network with the blocked relation robot, and the new relation robot re-establishes a network relationship between itself and the member based on the stored relation information of the member.

8. 4. The social media maintenance method of claim 3, wherein in step (2), the dedicated robot further crawls all posts in the channel and stores them in the social media maintenance system, so that when a user requests restoration of a channel via the social media maintenance system, a new channel is established in the community platform and the channel content is restored based on the stored posts.

9. 1. A social media maintenance system for enabling a user to process data in a channel of a community platform to privately message members of the channel without the user logging in to the channel, comprising: an application module for providing a service application operation interface, allowing the user to select a community platform through the service application operation interface and input a channel in the community platform that the user wishes to maintain, generate a dedicated robot based on attributes of the community platform, and join the channel through the dedicated robot to become a member of the channel; A crawling module that provides a function of crawling the contents of the channel to a dedicated robot that has joined the channel, so that member data of all members of the channel is crawled and stored in the member data to establish a member list; a personal connection processing module for generating an associated robot based on attributes of the community platform, causing the associated robot to establish a personal connection with each member based on member data of the member list, and establishing and storing a list of members available for private messaging based on the member's personal connection information obtained in the process of establishing the personal connections; and a private messaging processing module that provides a private messaging operation interface, enables the user to select a community platform and a channel for which the user wishes to privately message, and input a notification message to be sent via the private messaging operation interface, and causes the associated robot to send the notification message to private messaging-enabled members based on the stored list of private messaging-enabled members.

10. 10. The social media maintenance system of claim 9, wherein the interpersonal network processing module causes the association robot to crawl the public messages of the members in the community platform based on the member data of the member list, collect the interpersonal network information of the members based on the public messages of the members to analyze the characteristics of the members, and cause the association robot to simulate the characteristics of the members based on the analyzed characteristics so that the characteristics of the association robot are close to the members to be simulated, and further causes the closeness of the interpersonal network relationship between the association robot and the members to be simulated to increase to a private messaging possible level, and establishes and stores the private messaging possible member list based on the members who meet the private messaging possible level.

11. The social media maintenance system of claim 10, wherein the member characteristics are the geographic location of the member, general educational status, hobbies and interests, or other channels in which the member participates, and the geographic location is an area frequently visited by the member, a place of residence, or an office.

12. The social media maintenance system of claim 9, wherein the crawl module causes the dedicated robot to crawl the content of the channel at a predetermined time frequency or access range to make updates or additions to a stored member list.

13. The social media maintenance system of claim 9, wherein the personal connection processing module performs grouping based on the number of members in the member list, and provides a corresponding related robot for each member group after grouping, and each related robot performs a task of establishing personal connections for each member group.

14. 10. The social media maintenance system of claim 9, wherein if the relation robot is blocked by the community platform from establishing a relation with the member, the relation processing module assigns another new relation robot to take over the work of establishing a relation with the blocked relation robot, and the new relation robot will re-establish a relation relationship between itself and the member based on the stored relation information of the member.

15. The social media maintenance system of claim 9 , wherein the associated robot joins the channel to become one of the members of the channel, and further increases a closeness of a personal relationship between the associated robot and the members.

16. The social media maintenance system of claim 9 , further comprising a post library, wherein the crawl module further causes the dedicated robot to crawl all posts in the channel and store the posts in the post library.

17. 17. The social media maintenance system of claim 16, wherein the crawl module causes the dedicated robot to crawl the content of the channel at a predetermined time frequency or access range to make updates or additions to the posting library.

18. 17. The social media maintenance system of claim 16, further comprising a restoration processing module for providing a restoration operation interface, through which the user selects a community platform and a channel to be restored, establishing a new channel in the community platform, and restoring the channel's content based on the stored posts.

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