Reservation management system and reservation management method

Abstract

To provide a reservation management system and a reservation management method capable of actively soliciting a reservation for a vacant frame for a customer having an attribute suitable for characteristics of each vacant frame.SOLUTION: A reservation management system in which a plurality of salons are affiliated, includes: a conditions receiving unit 125 for receiving an input of reservation conditions of a specific vacant frame for which a salon wants to collect a reservation and desired attribute conditions of a member user suitable for the characteristics of the specific vacant frame; and a notification processing unit 127 for notifying a notification object person specified based on the desired attribute conditions and salon use history information of all the member users of the reservation conditions of the specific vacant frame. The desired attribute conditions include designation of any of a member user having a use history of the salon, a member user having no use history of the salon, and all the member users.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a reservation management system that provides a salon reservation management service. [Background technology]

[0002] When running a salon such as an esthetic salon or hair salon, there is a need to eliminate the idle time (hereinafter, "idle time" may be referred to as "available slots") that occurs between appointments and improve the efficiency of operations.

[0003] Patent Document 1 describes a reservation management system that can rearrange reservations to reduce unused free time between reservations. In the reservation management system described in Patent Document 1, when there is unused free time less than the minimum reservation time, the person in charge is changed, or when the person in charge cannot be changed, a proposal is made to change the reservation time to customers who have made reservations in the time slots before and after the unused free time, thereby ensuring the minimum reservation time.

[0004] Patent Document 2 describes a system that is equipped with an output device that identifies the maximum free time that continues from a specified time among the free times of each staff member and displays the maximum free time on a user's terminal or a display medium installed in front of the store, etc. This system clearly displays the maximum free time and available menu items at a specified time on the user's terminal or a display device installed in front of the store, etc., and can provide useful information to guide customers who are considering making a salon reservation or potential customers passing by to the salon. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2018-181160 A [Patent Document 2] Patent No. 7002089 Summary of the Invention [Problem to be solved by the invention]

[0006] In the reservation management system described in Patent Document 1, unused free time is eliminated by having customers who have made reservations move forward or backward in their reservation times, so reservations cannot be rearranged unless the change request is accepted. Furthermore, repeated time change proposals to existing customers may be annoying to existing customers, which may lead to a decrease in customer satisfaction. Furthermore, while Patent Document 1 describes rearranging reservations, it does not describe any measures for making new reservations in the free time secured by rearrangement.

[0007] The system described in Patent Document 2 is considered to be effective to a certain extent in guiding customers who access a reservation site or a salon's homepage, or customers who happen to pass by the salon. However, the system described in Patent Document 2 is not sufficient for the salon to take active action to acquire reservations. For example, if a recent reservation is canceled or changed, leaving a vacant slot, there is a risk that the vacant slot cannot be filled by simply passively waiting for a new reservation to be made.

[0008] Furthermore, the present inventor has found that there is a need for salons to target either new customers or existing customers in order to fill available reservation slots.

[0009] For example, since acquiring new customers is important for the management of a salon, the salon may attract customers by offering special benefits only to new customers. The salon may not want existing customers to see such information about attracting new customers with special benefits.

[0010] In addition, salons may be faced with a dilemma: on the one hand, they want to proactively publicize the existence of available slots and fill them, but on the other hand, they do not want to give the impression to new or existing customers that the salon is unpopular.

[0011] In addition, in salons, counseling is conducted before and during the treatment, and the menu is explained and the customer's requests are listened to, but counseling for new customers tends to take longer than counseling for existing customers. For example, this means that there are cases where a salon wants to attract customers, including new customers, in longer available slots, but want to make reservations for existing customers in shorter available slots.

[0012] However, with conventional reservation management systems, it was difficult to solicit reservations in a detailed manner that would meet such needs when filling vacant slots.

[0013] An object of the present invention is to solve the above-mentioned problems of the conventional technology and to provide a reservation management system that can actively solicit reservations for vacant slots from customers with attributes that match the characteristics of each vacant slot. [Means for solving the problem]

[0014] In order to solve the above problems, a reservation management system is provided in which a management server that provides a reservation management service to a plurality of salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service are connected via a network, and the reservation management system includes a reservation status providing unit that provides each salon terminal device with the reservation status for each business day of the salon and for each therapist, a specific available slot receiving unit that, when there is an available reservation slot, receives a selection of a specific available slot for which the salon wishes to solicit reservations, a reservation condition input field in which the reservation conditions can be input when the specific available slot is selected, and a specific information input unit that inputs the reservation conditions including the date, time, length, and therapist of the specific available slot. and a condition registration screen providing unit which provides the salon terminal device with a condition registration screen including a desired attribute condition input field into which a member user's desired attribute conditions suitable for their sexuality can be input; a condition accepting unit which accepts input of the reservation conditions and the desired attribute conditions from the salon terminal device; and a notification processing unit which identifies notification recipients based on the input desired attribute conditions and salon usage history information of all member users stored in a database, and notifies them of the reservation conditions for the specific vacant slot, wherein the desired attribute conditions include designation of member users who have a usage history of the salon, member users who do not have a usage history of the salon, or all member users.

[0015] It is also preferable that the desired attribute conditions are specified to further include an address condition of the member user, and when the notification processing unit receives a request from the salon terminal device to start accepting reservations for the specific vacant slot, it identifies the notification recipients based on the desired attribute conditions and the salon usage history information and member user information of all member users, including customers of salons other than the salon, stored in the database.

[0016] In addition, it is preferable that the management server is equipped with a normal reservation application screen providing unit that provides the user terminal device with a normal reservation application screen that can be viewed by all member users, and a recruitment reservation application screen providing unit that provides the user terminal device with a recruitment reservation application screen that can be viewed only by the person to be notified, and that the notification processing unit notifies the person to be notified of URL information of the recruitment reservation application screen along with the reservation conditions.

[0017] In addition, it is preferable that the management server is provided with a reservation processing unit that accepts reservation requests via the normal reservation application screen and reservation requests via the solicited reservation application screen and processes reservations, and that the reservation processing unit sets the setting so that reservations for a certain reservation slot cannot be made from the normal reservation application screen and the solicited reservation application screen at the time a reservation for the certain reservation slot is made.

[0018] It is also preferable that the management server has a function of managing points that the salon gives to the member users.

[0019] It is also preferable that at least one of the notification information or the recruitment reservation application screen includes information on expected points to be awarded, which indicates the expected award rate or expected number of points to be awarded when a reservation for the specific available slot is made and the treatment fee is settled.

[0020] In addition, it is preferable that a wholesaler terminal device used by a wholesaler who wholesales products to the salon is connected to the network, and the management server is equipped with a product order site providing unit that provides a product order site that accepts orders for the products to a member user's terminal device, and an order processing unit that accepts orders from member users via the product order site and transmits information about the order to the salon's terminal device and the wholesaler's terminal device, and that the wholesaler's terminal device executes a shipping process to ship the ordered products to the salon linked to the product order site based on the order information received from the order processing unit.

[0021] In order to solve the above problems, a reservation management method is implemented by a reservation management system in which a management server providing a reservation management service to a plurality of salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service are connected via a network, the method including the steps of the management server causing the salon terminal device to display the reservation status of the salon for each business day and for each therapist in response to a display request from the salon terminal device, the salon selecting a specific available slot as a reservation slot when there is an available slot, and when the specific available slot is selected, the management server causing the salon terminal device to display a reservation conditions input field in which reservation conditions for the available reservation slot can be input, and a member user's desired attributes suitable for characteristics including the date, time, length, and therapist of the specific available slot. a step of the salon inputting reservation conditions for the requested reservation slot and desired attribute conditions including at least whether or not the salon has used the salon via the condition registration screen; a step of the salon terminal device transmitting a request to start accepting reservations for the specific vacant slot to the management server; a step of the management server creating notification information based on the input reservation conditions; a step of the management server identifying notification recipients based on the input desired attribute conditions and salon usage history information of all member users including customers of salons other than the salon in question stored in a database; and a step of the management server transmitting the notification information to the user terminal device of the identified notification recipient.

[0022] It is also preferable that the desired attribute conditions further include an address condition of the member user, and the management server narrows down the notification recipients based on the desired attribute conditions and the salon usage history information and member user information of all member users stored in the database. Effect of the Invention

[0023] The present invention makes it possible to provide a reservation management system that can actively solicit reservations for vacant slots from customers with attributes that match the characteristics of each vacant slot. [Brief description of the drawings]

[0024] [Figure 1] FIG. 1 is a schematic diagram illustrating an example of the configuration of a reservation management system according to an embodiment. [Diagram 2] FIG. 11 is a diagram illustrating an example of member user information according to an embodiment. [Diagram 3] FIG. 4 is a diagram showing an example of salon usage history information according to an embodiment. [Figure 4] FIG. 13 is a diagram illustrating an example of a date and time selection screen among regular reservation application screens of the embodiment. [Diagram 5] 1 is a schematic diagram illustrating an overview of a reservation management service provided by a reservation management system according to an embodiment. [Figure 6] 1 is a schematic diagram showing a mechanism for transmitting notification information in a recruitment reservation service according to an embodiment. FIG. [Figure 7] FIG. 13 is a diagram showing an example of a flow from confirmation of reservation status to transmission of notification information in a solicitation reservation. [Figure 8] FIG. 13 is a diagram showing an example of a reservation status screen displayed on a display of a salon terminal device. [Figure 9] FIG. 13 is a diagram showing an example of a condition registration screen displayed on a display of a salon terminal device. [Figure 10] FIG. 13 is a diagram showing an example of a flow from sending notification information in a recruitment reservation to the completion of a reservation for a recruitment reservation slot. [Figure 11] FIG. 13 is a diagram showing an example of notification information addressed to a member user. [Figure 12] FIG. 13 is a diagram illustrating an example of a recruitment reservation application screen. [Figure 13] FIG. 13 is a diagram illustrating an example of a screen displayed when a solicited reservation is established. [Figure 14] FIG. 13 is a diagram showing an example of a screen that is displayed when the recruitment reservation slots have already been filled at the time of the recruitment reservation application and the recruitment reservation has not been made. [Figure 15]FIG. 13 is a diagram illustrating an example of a screen displayed when the deadline for recruitment reservations has passed at the time of application for recruitment reservations. [Figure 16] FIG. 13 is a diagram illustrating an example of a notification information management screen for a member user. [Figure 17] FIG. 11 is a schematic diagram showing an overview of a reservation management system according to a second embodiment. [Figure 18] FIG. 1 is a diagram showing an example of a flow of sales via a product ordering site. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0025] The reservation management system 1 realizes a reservation management service that manages reservations at salons such as beauty salons and hair salons. Note that the term "salon" in this specification includes various salons that provide care for the human body, such as nail salons, eyelash salons, makeup salons, and osteopathic, chiropractic, and massage salons.

[0026] The reservation management system 1 of the embodiment provides a regular reservation service, which is a known salon reservation management service, and a solicitation reservation service, in which a salon sets any specific free slot among available reservation slots as a solicitation reservation slot and solicits reservations for the solicitation reservation slot after setting reservation conditions. In this solicitation reservation service, a salon can send a notice soliciting reservations to member users within a range specified by the salon. Details of the regular reservation service and the solicitation reservation service will be described later.

[0027] [Main components of the reservation management system] First, a main configuration example of a reservation management system 1 of an embodiment will be described with reference to Fig. 1. As shown in Fig. 1, the reservation management system 1 of the present embodiment includes a management server 10, a salon terminal device 20, and a user terminal device 30. The management server 10 is connected to the salon terminal device 20 and the user terminal device 30 so that they can communicate with each other via a communication network NW such as the Internet.

[0028] Salon terminal device 20 is a terminal device used by a manager and / or staff of a salon affiliated with the reservation management service to perform tasks such as reservation management. Examples of salon terminal device 20 include tablet terminals, smartphone terminals, personal computers, and other terminal devices. Salon terminal device 20 may also have a POS register function.

[0029] The user terminal device 30 is a mobile terminal device such as a smartphone terminal or a tablet terminal used by a member user who is registered as a member of the reservation management service. Note that the customer terminal device 30 is not limited to a mobile terminal device, and may include a stationary personal computer.

[0030] The reservation management system 1 may include a wholesaler terminal device 40. The wholesaler terminal device 40 is a terminal device such as a personal computer that is used by a wholesaler for wholesale sales operations. A wholesaler is a business that wholesales products to salons. The products are cosmetics, hair care products, etc. that the salon sells to customers in a real store or a virtual store. An embodiment in which the wholesaler terminal device 40 is connected to the management server 10 via a network NW will be described in detail later.

[0031] The management server 10 is a server through which a management company that provides a reservation management service provides the service to salons and member users. The management server 10 is not limited to one server, and may be configured with multiple servers. The management server 10 of the embodiment includes a database 11 and a reservation service unit 12. Note that hereinafter, database may be abbreviated to "DB."

[0032] (Database) DB11 stores salon / staff registration information 111, which is registration information for salons and salon staff that are affiliated with the reservation management service provided by the management company, and member user information 112 for users who have registered as members of the reservation management service.

[0033] The salon and staff registration information 111 in the embodiment is information on the attributes of the affiliated salons and the staff members belonging to these salons, and includes information such as the salon name, business category, salon location, nearest station, staff members' names, and staff members' job titles.

[0034] 2, the member user information 112 in the embodiment is information on the attributes of the member user, and includes identification information such as the user ID, name, address, telephone number, email address, date of birth, and gender. The identification information in the embodiment is information input by the member user using the user terminal device 30 and transmitted to the management server 10. Note that the address of the member user may be multiple addresses, such as a home address and a workplace address.

[0035] The DB 11 stores salon usage history information 113 indicating a history of salons used by each member user. In the embodiment, the salon usage history information 113 is stored in association with the user information 112. The salon usage history information 113 may be included in the user information 112.

[0036] The salon usage history information 113 of the embodiment includes, for each member user, the date and time of salon usage, the business category of the salon used, the name of the salon used, the name of the staff member in charge, the menu used, the amount used, etc. Based on the salon usage history information 112, the management server 10 of the embodiment can determine whether or not the member user is an existing customer of any affiliated salon.

[0037] DB11 stores reservation information 114 for each salon. In the embodiment, the reservation information 114 includes the reservation date and time, identification information of the member user who made the reservation, the reservation menu, whether or not a therapist is designated, and if a therapist is designated, the name of the person in charge. The reservation information 114 in the embodiment is information entered by the member user by accessing the reservation site of the reservation management service using the user terminal device 30. Note that when a salon staff member directly accepts a reservation by telephone or verbally, the staff member can also enter the reservation information 114 from the salon terminal device 20.

[0038] The DB11 of the embodiment stores reservation solicitation information 115 input from the salon terminal device 20. The reservation solicitation information 115 includes reservation conditions for the solicited reservation slots specified by the salon. The reservation solicitation information 115 of the embodiment includes the reservation conditions for the solicited reservation slots (such as date, start time, end time, available menus and prices of the menus, and information related to points to be awarded), as well as attribute conditions of member users that are specified to realize the notification target range desired by the salon.

[0039] In addition to the reservation management service, the reservation management system 1 preferably provides a points management service that awards points to customers and an EC (Electronic Commerce) service that provides a virtual store for each salon.

[0040] The reservation management system 1 of the embodiment is configured to provide a points management service, and the DB 11 of the embodiment stores user-owned point information 116. In addition, in a second embodiment described later, the reservation management system 1 is configured to further provide an EC service, and the DB 11 in this case stores product information 117 related to products sold to member users in the EC service.

[0041] (Reservation Services Department) The reservation service unit 12 performs control related to realization of the normal reservation service and the solicitation reservation service. The reservation service unit 12 of the embodiment includes a normal reservation application screen providing unit 121, a reservation status providing unit 122, a specific vacant slot receiving unit 123, a condition registration screen providing unit 124, a condition receiving unit 125, a solicitation reservation application screen providing unit 126, a notification processing unit 127, and a reservation processing unit 128.

[0042] (Regular reservation application page provider) In the normal reservation service, the normal reservation application screen providing unit 121 provides a normal reservation application screen to the user terminal device 30. In the reservation management system 1 of the embodiment, when a member user logs in to the reservation site using the user terminal device 30, a normal reservation application screen for applying for a normal reservation at each salon is displayed on the display of the user terminal device 30.

[0043] When a member user selects a salon, a menu, and a person in charge on the regular reservation application screen, the date and time selection screen shown in Figure 4 is displayed. The member user can check the current available reservation slots based on the display of the date and time selection screen. The member user selects the desired available date and time from the available slots displayed, and then confirms the regular reservation.

[0044] (Reservation Status Department) The reservation status providing unit 122 provides each salon terminal device 20 with the reservation status for each salon's business day and for each therapist. In this embodiment, upon receiving a display request from the salon terminal device 20, the reservation status providing unit 122 displays a list showing the reservation status of the salon on the display of the salon terminal device 20. This list will be described in detail later.

[0045] (Specific Vacant Slot Reception Department) The specific available slot receiving unit 123 receives a selection of a specific available slot for which reservations are being solicited from the salon terminal device 20 of a salon that wishes to solicit reservations for at least one available slot among its available reservation slots. In the embodiment, when an area displaying any specific available slot is selected on the list displayed on the display of the salon terminal device 20, the specific available slot receiving unit 123 receives this selection.

[0046] (Condition Registration Screen Provider) When the specific available slot is selected, the condition registration screen providing unit 124 provides the salon terminal device 20 with a condition registration screen. The condition registration screen that the condition registration screen providing unit 124 displays on the display of the salon terminal device 20 in the embodiment includes a reservation condition input field in which reservation conditions for the specific available slot can be input, and a desired attribute condition input field in which desired attribute conditions of the member user suitable for the characteristics of the specific available slot including the date and time, length, and therapist of the specific available slot can be input. The condition registration screen will be described in detail later.

[0047] (Conditions Reception Section) The condition receiving unit 125 receives input of the reservation conditions and the desired attribute conditions from the salon terminal device 20. The condition receiving unit 125 may receive a reservation solicitation start request at the same time as receiving each of the conditions. In the embodiment, the condition receiving unit 125 receives each of the conditions input on the condition registration screen from the salon terminal device 20, and also receives a reservation solicitation start request. As a result, the specific vacant slot is set as the solicited reservation slot. In the embodiment, the reservation conditions and the desired attribute conditions are stored in DB11 as reservation solicitation information 115.

[0048] (Recruitment reservation application screen provider) In the recruitment reservation service, the recruitment reservation application screen providing unit 126 provides the recruitment reservation application screen for applying for a reservation for a recruitment reservation slot to the user terminal device 30. The recruitment reservation application screen will be described in detail later.

[0049] (Notification processing unit) The notification processing unit 127 identifies notification targets based on the desired attribute conditions and salon usage history information 113 of all member users, and notifies them of the reservation conditions for the requested reservation slot. The notification processing unit 127 in the embodiment generates notification information soliciting reservations for the requested reservation slot based on reservation solicitation information 115, and performs processing to transmit the notification information to the user terminal device 30. The notification information in the embodiment includes URL information of a solicitation reservation application screen. The processing performed by the notification processing unit 127 will be described in detail later.

[0050] (Reservation processing unit) The reservation processing unit 15 accepts a reservation application from the user terminal device 30 and performs a process of updating the salon reservation information 114. The reservation processing unit 15 also performs a process of updating the reservation information 114 when it accepts a request to update the reservation information 114 from the salon terminal device 20.

[0051] In addition, in the embodiment, the reservation processing unit 15 performs processing to hide the solicited reservation application screen for a specified solicited reservation slot when the slot is filled and reservations cannot be made because a normal reservation or solicited reservation is made, the salon receives a reservation directly by telephone or verbally, or the time when solicited reservations can be accepted has passed.

[0052] (Point processing section) In the reservation management system 1 of the embodiment, the management server 10 further includes a point service unit 13, which provides a point management service to salons and member users. The point service unit of the embodiment includes a point processing unit 131. When the point processing unit 131 receives a point processing request from the user terminal device 30, it performs processing to increase or decrease the member user's owned point balance based on the point processing request.

[0053] Examples of processes performed by the point processing unit 131 to increase or decrease the balance of customer-owned points include a balance addition process that updates the user-owned point information 116 when points are awarded to a member user, and a balance subtraction process that updates the user-owned point information 116 when a member user uses points.

[0054] [Reservation management service overview] Next, an overview of the reservation management service provided by the reservation management system 1 of the embodiment will be described with reference to Fig. 5. As shown in Fig. 5, the reservation management system 1 of the embodiment can provide two types of reservation management services, normal reservations and invitation reservations, to salons and member users. Note that "Salon A" in the figure is the same salon.

[0055] (Regular reservation) First, an overview of the regular reservation service will be described. The regular reservation service provided by the reservation management system 1 of the embodiment can use the configuration of various known salon reservation management services. In the embodiment, when salon A inputs information such as business hours (reservation acceptance hours) and treatment menu using the salon terminal device 20, the information is posted on the reservation site provided by the management server 10.

[0056] The member user logs into the reservation site using the user terminal device 30, selects the salon, menu, date and time, etc. on the normal reservation application screen, confirms the details, and then confirms the reservation.

[0057] A member user who visits a salon on the reserved day makes payment for the treatment after receiving the treatment. If points are awarded according to the payment amount of the treatment fee, the member user receives the points.

[0058] (Recruitment Reservation) Next, an overview of the solicited reservation service of the embodiment will be described. As shown in Fig. 5, in the solicited reservation service provided by the reservation management system 1 of the embodiment, a salon that has a vacant reservation slot can set any specific vacant slot as a solicited reservation slot and transmit notification information to member users inviting them to make reservations for the solicited reservation slot.

[0059] In this embodiment, salon A uses salon terminal device 20 to select a vacant slot for which it wishes to solicit reservations as a solicited reservation slot, and inputs reservation conditions for this solicited reservation slot. The reservation conditions include, for example, the date, start time, and end time of the solicited reservation slot, a menu that can be provided in the solicited reservation slot, and the price of the menu.

[0060] In addition, Salon A may include, in the reservation conditions, information on benefits to be given to member users who make reservations. Benefits can take various forms, such as coupons and points, but points are preferable. Frequent easy coupon discounts to fill vacant slots may result in attracting one-time customers who are only looking for low prices. An increase in such customers may have a negative impact on the salon's sales.

[0061] On the other hand, if the benefit is points, repeat use by the member user can be expected. When Salon A is to award points to the member user who makes a reservation in the above-mentioned recruited reservation slot, the salon inputs information on the points to be awarded as a reservation condition.

[0062] In the service of soliciting reservations, as shown in Fig. 6, notification information on the details of the solicitation of reservations for the solicited reservation slots is sent from the management server 10 to the user terminal device 30 of the member user. At this time, for each solicited reservation slot, salon A specifies member user attributes suitable for the characteristics of the solicited reservation slot, including the date and time, length, and therapist, as desired attribute conditions, and can solicit reservations only from member users who satisfy the desired attribute conditions.

[0063] In the example shown in Figure 6, the attributes of member users are classified into two categories: "existing customers who have used Salon A" or "potential customers who have no history of using Salon A." In this example, Salon A can select the notification recipients from three options: "all member users," "existing customers among member users who have used Salon A," or "potential customers among member users who have no history of using Salon A."

[0064] This allows, for example, a therapist with a fast treatment speed to recruit new customers as well, even if the reservation slot is short, while an inexperienced therapist can limit the recruitment to existing customers. Also, benefits for new customers as well as existing customers can be developed without being known to member users with other attributes.

[0065] In addition, for example, for long available time slots, salons can actively and easily run campaigns that give them great flexibility and precision in targeting, such as offering time-consuming but high-value menu items with special offers to attract reservations.

[0066] With this configuration, the present invention can provide a reservation management system 1 that can actively solicit reservations for vacant slots from customers with attributes that match the characteristics of each vacant slot.

[0067] Furthermore, it is preferable that Salon A can specify a notification target area and transmit the notification information. In the embodiment, Salon A can specify an area to which the notification is to be transmitted, in addition to the attributes of the member users described above. In the embodiment, the notification information is transmitted to member users who have a registered address in the area specified by Salon A.

[0068] As a result, in this embodiment, Salon A can send notification information limited to the surrounding area of ​​Salon A for the most recent available slots, for example on the day, or can send notification information to areas that are likely to attract customers, taking into account public transportation lines.

[0069] In addition, the desired attribute conditions are not limited to the new / existing distinction or residential area, and may include other conditions.

[0070] The member user who receives the notification information reviews the reservation conditions described in the notification information and decides whether or not to make a reservation. In an embodiment, the notification information includes a URL (Uniform Resource Locator) for applying for a reservation for the solicited reservation slot described in the notification information. When the member user selects the URL, an application screen dedicated to that solicited reservation slot is displayed, and the member user can confirm the reservation from this application screen. With this solicited reservation, a reservation is automatically made according to the contents of the reservation conditions, so the member user does not need to select a date, time, menu, etc.

[0071] It is preferable that a vacant slot set in the soliciting reservation slot can be reserved from either a normal reservation or a soliciting reservation. In an embodiment, even if a certain vacant slot is set in the soliciting reservation slot, normal reservations for this vacant slot are not prohibited, and reservation applications for the vacant slot can be made from either a normal reservation application screen or a soliciting reservation application screen. When the vacant slot is filled via either a normal reservation or a soliciting reservation service, the normal reservation application screen displays the vacant slot as unavailable for reservation, and the soliciting reservation application screen is automatically hidden.

[0072] In addition, it is preferable that the management company or salon can set a deadline for accepting reservations from the recruitment reservation application screen. In the embodiment, the deadline is set, and the recruitment reservation application screen is automatically hidden after the deadline, and reservations for the recruitment reservation slots under the set reservation conditions cannot be accepted.

[0073] By providing such a recruitment reservation service, it is possible to actively attract customers in line with the salon's wishes, making it possible to provide a reservation management service that makes it easier to fill vacant slots more effectively.

[0074] [Application process] Next, a specific example of the flow of soliciting reservations will be described in chronological order.

[0075] (From checking reservation status to sending notification information) First, with reference to Figs. 7 to 9, a flow in which a salon checks the reservation status, sets a reservation frame for reservations, and transmits notification information to a member user will be described.

[0076] (Steps S1 to S3) A reservation management staff member who has reservation management authority for the salon accesses management server 10 from salon terminal device 20, logs in with a salon account, and requests to display a reservation status screen, as shown in Fig. 7. Upon receiving the display request, management server 10 causes the display of salon terminal device 20 to display the reservation status screen.

[0077] The reservation status screen of the embodiment is a reservation status list that displays a list of the current reservation status, as shown in Fig. 8. In the reservation status list of the example shown in Fig. 8, the current reservation status on any specific date is displayed for each salon staff member. In this example, white frames among the reservation slots indicate available slots. It is preferable that the reservation status list also displays the name of the person making the reservation and the reserved menu (the name of the person making the reservation and the reserved menu are not shown in Fig. 8).

[0078] (Step S4) The reservation management staff checks the reservation status list to see if there are any vacant slots. If there are no vacant slots, the reservation is not accepted. If there are vacant slots, the process proceeds to step S5.

[0079] (Step S5) The reservation management staff considers whether to start accepting reservations for the vacant slots. If the salon staff decides not to accept reservations, no reservations are accepted. If the salon staff decides to accept reservations, the process proceeds to step S6.

[0080] (Step S6) If there are multiple available slots, the reservation management staff considers which available slot to set as the available reservation slot. Multiple available reservation slots may be set. In the example shown in FIG. 8, the reservation management staff sets the available slot for stylist A from 11:30 to 12:30 as the available reservation slot. Note that in an embodiment, when the reservation management staff clicks on an available slot in the reservation status list that they wish to set as the available reservation slot, the condition registration screen shown in FIG. 9 is displayed on the display of salon terminal device 20.

[0081] (Step S7) The reservation management staff inputs reservation conditions on the condition registration screen. The information registration screen shown in the example of Fig. 9 includes a reservation condition input field F1 and a desired attribute condition input field F2 for specifying the attributes of the member user to be notified.

[0082] The reservation condition input field F1 in this example includes input fields for the date, start time, end time, and name of the person in charge of the available reservation slot. It is preferable that the date, time, and name of the person in charge can be selected and input using a pull-down menu. Note that the date, time, and name of the person in charge of the vacant slot selected in the reservation status list shown in Figure 8 may be automatically input into the condition registration screen.

[0083] In addition, the reservation condition input field F1 in this example includes an input field for a menu that can be provided in the available reservation slot. The reservation management staff can set a menu that can be provided in the available reservation slot, taking into consideration the reservation status of the time slots before and after the available reservation slot, and the reservation status of staff other than the person in charge in the same time slot as the available reservation slot.

[0084] For example, if only cuts, which require a relatively few steps, are booked in the same time slot as the available reservation slot or the time slots before and after, it may be possible to determine that two menus, cut + treatment, can be offered in a one-hour available reservation slot.Also, if multiple reservations for coloring or perms, which require a relatively few steps, are booked in the same time slot as the available reservation slot or the time slots before and after, it may be possible to determine that only cuts can be offered without book- ing multiple menus in the one-hour available reservation slot.

[0085] Although only one menu entry field is displayed on the condition registration screen shown in Fig. 9, additional menu fields can be added when multiple menus are specified. It is also preferable that the condition registration screen allows the specification of AND / OR conditions for multiple menus.

[0086] In addition, the reservation condition input field F1 in this example includes a menu price input field. The reservation management staff can input the price of the available menu items on the condition registration screen. At this time, a price lower than the regular price may be set. Note that the price may be automatically input according to the menu input instead of being input manually.

[0087] In addition, the reservation condition input field F1 in this example includes an input field for privilege information. The reservation management staff inputs information on the privilege to be granted to the member user who reserves the recruited reservation frame. In an embodiment, the salon can grant points to the member user as the recruited reservation privilege.

[0088] It is preferable that the salon can freely set the points to be awarded to the member user within the legal range. In the embodiment, when the transaction value of the provided service is 1000 yen or more, the salon can freely set the point award rate within the range of up to 2 / 10 of the transaction value, which is the upper limit of the limit based on the Act against Unjustifiable Premiums and Misleading Representations.

[0089] In this embodiment, the salon can award treatment points to the member user who has booked the available reservation slot, with a predetermined award rate applied to the payment amount of the treatment fee. When awarding treatment points, as described above, it is preferable that the salon is free to set the point award rate within the legal range.

[0090] The salon can also award a specified number of points to the member user regardless of the amount of treatment. In this case, the amount to be awarded is set rather than the point award rate. Although only one line of points input field is displayed on the condition registration screen shown in FIG. 9, additional point input fields can be added when setting multiple types of points. In addition, the point input field in this example allows the user to selectively input the type of points to be awarded, the award rate, or the award amount.

[0091] When the salon awards points to a member user, the total amount of the above-mentioned various points is set within the legal range. It is preferable that an error message is displayed on the condition registration screen when the total amount of points to be awarded exceeds the legal range.

[0092] It is also preferable that the condition registration screen allows salons to set not to award points to member users. For example, in cases where a popular salon or popular stylist is hard to book and it is expected that a reservation will be made even without awarding points, points may not be awarded.

[0093] As a result, in this embodiment, a detailed recruitment and reservation service can be realized that meets the circumstances and wishes of the salon.

[0094] (Step S8) Next, the reservation management staff inputs the desired attribute conditions of the member users to be notified in order to narrow down the notification recipients to whom the notification information is to be sent. In the desired attribute condition input field F2 on the condition registration screen shown in Fig. 9, it is possible to specify whether or not the member user has a history of using the salon.

[0095] In the embodiment, as described above, it is possible to determine whether a member user is an existing customer of the salon, and these attributes can be set as parameters for selecting the notification destination. On the condition registration screen shown in Figure 9, the reservation management staff selects the notification recipient from among "All members," "Existing customers only," and "Members other than existing customers."

[0096] (Step S9) The desired attribute condition input field in the example shown in Fig. 9 includes an input field for the transmission target area. This makes it possible to limit the transmission target area of ​​notification information based on the address information of the member user. On the condition registration screen shown in Fig. 9, up to three areas can be specified as the notification target area by city, ward, town, or village, but the number of areas that can be specified is not limited to this. In addition to city, ward, town, or village, the transmission target area may also be narrowed down by conditions such as public transportation lines and station names, or within a certain number of kilometers of the salon's location.

[0097] The order of steps S8 and S9 is not limited to this example, and the area to which the notification information is to be sent may be specified first, and then the usage history condition of the notification recipient may be specified.

[0098] (Step S10) After confirming the reservation conditions and desired attribute conditions, the reservation management staff transmits a reservation solicitation start request to the management server 10. The reservation conditions registered on the condition registration screen are stored in the DB 11 as reservation solicitation information 115.

[0099] In this case, the time for sending the notification information to the member user may be specified. If it is possible to select whether to send the notification information immediately or at a specified time, the notification information can be sent at a date and time that the salon considers to be most effective. In addition, if the salon does not send the notification information immediately, it is preferable to set the notification information not to be sent if the vacant slot for which the reservation request was made is filled before the notification information is sent.

[0100] (Steps S11-S12) When management server 10 receives a reservation solicitation start request from salon terminal device 20, solicitation reservation application screen provider 126 generates a solicitation reservation application screen based on reservation solicitation information 115 of the content registered in step S7 of Fig. 7. A specific example of the solicitation reservation application screen will be described in detail in the explanation of steps S17-S18 of Fig. 10.

[0101] (Step S13) The notification processing unit 127 of the management server 10 creates notification information based on the reservation solicitation information 115 to notify the member user that solicitation reservations have started and to encourage the member user to make a reservation for the solicitation reservation slot. The notification information in this embodiment includes URL information of the solicitation reservation application screen created in step S12 of Fig. 7. A specific example of the notification information will be described in detail in the explanation of step S16 of Fig. 10.

[0102] (Step S14) The notification processing unit 127 transmits the notification information to the destination set in steps S8 to S9 in Fig. 7. For example, if the reservation management staff sets "all members" as the notification target, the notification information is transmitted to the existing customer terminal device 30A and the potential customer terminal device 30B. The notification information can be transmitted by email, SMS (Short Message Service), push notification, notification on an app, SNS (Social Networking Service) notification, or the like.

[0103] (From sending notification information to making a reservation for a recruitment slot) Next, with reference to FIG. 10, a flow of operations until a reservation is made by a member user who has received notification information will be described.

[0104] (Step S15) The notification information sent from management server 10 in step S14 reaches user terminal devices 30 of member users within the range designated by the salon.

[0105] (Step S16) In the embodiment, the notification information includes a statement inviting reservations for the reservation slots set up by Salon A, the reservation details (reservation conditions), and URL information for the reservation application screen, as shown in Fig. 11. Note that in the example of Fig. 11, the reservation service is named "GAP reservation," and "GAP reservation" in the example of the text for member users means "reservation" in this specification.

[0106] The reservation conditions stated in the notification information are not limited to this example, and which information among the reservation conditions is stated can be set as appropriate, but it is preferable that at least the salon name, reservation date and time, available menu items, treatment fee, information on points to be awarded, and the URL information of the reservation application screen are stated.

[0107] The information on the points to be awarded written in the notification information is preferably the expected point award rate or the expected number of points, or both, based on the recruitment conditions set by the salon. In the example shown in Figure 11, the expected point award rate to be awarded when a reservation for the recruited reservation slot is made and the treatment fee is settled is written.

[0108] In the case where points are to be awarded to a member user who has responded to a reservation request, the notification information includes information about the points to be awarded, which makes it easier to guide the member user to the reservation request application screen. In the case where points are not to be awarded to a member user, for example, a statement to the effect that it is difficult to make a reservation with the salon or the person in charge may be included.

[0109] In addition, the example notification information shown in Figure 11 contains both the URL information of the recruitment reservation application screen and a ``Confirm / Reserve'' button linked to the URL, and the member user can select either one to display the recruitment reservation application screen.

[0110] (Steps S17 to S18) When the member user who has received the notification information selects the URL information or the "Confirm / Reserve" button, a recruitment reservation application screen is displayed as shown in FIG.

[0111] In the example of the solicitation reservation application screen shown in Fig. 12, in addition to the reservation conditions set in step S7 in Fig. 7, the salon's address information and a photo of the person in charge are displayed. If points are to be awarded to a member user who responds to a reservation solicitation, it is preferable that the solicitation reservation application screen also clearly states information about the points to be awarded. In addition, the solicitation reservation application screen may also state information introducing the salon and a message from the person in charge.

[0112] (Steps S19 to S20) A member user who agrees to the recruitment conditions described on the recruitment reservation application screen and decides to apply for a reservation for this recruitment reservation frame selects the "Confirm reservation" button on the recruitment reservation application screen.

[0113] (Step S21) If the member user does not like the solicitation conditions, he / she can close the solicitation reservation screen to end the screen, or select the "Go to normal reservation screen" button on the solicitation reservation screen to make a normal reservation with Salon A.

[0114] (Step S22) When a reservation for the solicited reservation frame by the member user is established, a reservation establishment screen shown in FIG.

[0115] (Steps S23 to S24) In this embodiment, when a reservation is made, management server 10 transmits an e-mail to salon terminal device 20 and user terminal device 30 notifying them that the reservation has been confirmed.

[0116] (Step S25) When a reservation for the recruited reservation slot is confirmed, the reservation processing unit 15 of the management server 10 updates the reservation information 114. As a result, the regular reservation application screen displays that the slot from 11:30 to 12:30 for stylist A is unavailable for reservation.

[0117] (Step S26) At the same time as step S25, the reservation processing unit 15 performs processing to hide the recruiting reservation application screen for the recruiting reservation slot. As a result, in the embodiment, when a member user other than the reserver selects the URL of the recruiting reservation application screen after the recruiting reservation slot is filled, the reservation impossible message shown in FIG. 14 is displayed, and access to the application screen for the recruiting reservation slot is not possible.

[0118] (Step S27) As mentioned in step S26, depending on the timing of the member user's application for a reservation for a recruited reservation slot, the applied reservation may not be established. For example, this is the case when another member user as mentioned above has confirmed a reservation for the recruited reservation slot first. In addition, when a vacant slot for which a recruited reservation slot is set can be reserved in parallel via a normal reservation service, and another member user has confirmed a normal reservation for the vacant slot first, the reservation application for the recruited reservation slot will also be not established.

[0119] In such a case, as shown in Fig. 14, a message indicating that the recruitment reservation slots have been filled is displayed on the user terminal device 30. It is preferable that this message screen display a button to transition to a normal reservation screen to encourage normal reservations. In addition, information on the most recent available slots for normal reservations may be displayed.

[0120] Furthermore, in an embodiment, if the URL of the recruitment reservation application screen is selected after the deadline for accepting applications for recruitment reservations, a message is displayed to the effect that reservation acceptance has ended, as shown in Fig. 15, and access to the recruitment reservation application screen is disabled. It is preferable that this reservation acceptance end message also displays a link to the regular reservation application screen, information on the most recent available slots for regular reservations, and the like.

[0121] It is preferable that the management server 10 provides the user terminal device 30 with a notification information management screen that allows the member user to manage notification information of recruitment reservations that have been sent to the member user. In the notification information management screen of the embodiment, the notification information addressed to the member user is displayed in a map display or list display, as shown in Fig. 16. With such a configuration, it becomes easier for the member user to review multiple pieces of notification information, and it is possible to prevent the notification information from being buried.

[0122] It is also preferable that member users be able to set up their own preferences for receiving notification information. For example, if a user wishes to receive only notification information from hair salons and not from nail salons, or only notification information from salons in a specific area, or only notification information for available appointment slots on specific days or times, it would be easier to achieve more effective matching if the user could set up reception based on business type, region, etc.

[0123] In addition, the available slots for the solicitation reservation service may be limited to the most recent available slots. For example, it is possible to limit the available slots that can be set as solicitation reservation slots to available slots for the current day, the next day, and the day after, or to set the date and time when notification information can be sent from three days before the solicitation reservation slot. With such a configuration, the solicitation reservation service is given the characteristic of last-minute reservation solicitation.

[0124] Second Embodiment Next, a description will be given of a second embodiment. In the reservation management system 1 of the second embodiment, a product sales service is provided in which a member user can use his / her owned points.

[0125] In the second embodiment, the member user can use the points given by the salon to purchase products via the product ordering site dedicated to each affiliated salon. This increases the options for the member user to use the points, improving convenience. By increasing the appeal of the points, the appeal to the member user to respond to the invited reservation can be further improved.

[0126] In addition, for example, if a member user who makes a reservation in response to a solicited reservation is given points at a higher rate than for a normal reservation, the member user can essentially purchase products at a discounted price, which increases the motivation to purchase products. This makes it easier for the salon to convert the points given to the member user into further sales in a short period of time.

[0127] 1, the reservation management system 1 of the second embodiment includes a wholesaler terminal device 40. The management server 10 of this embodiment also includes a product sales service provider 14. The product sales service provider 14 of the embodiment includes a product order site provider 141 and an order processor 42.

[0128] The product order site providing unit 141 provides a product order site for each salon affiliated with the reservation management service to sell products to its customer, the member user, to the user terminal device 30. The products can include various items such as cosmetics, hair care products, accessories, and daily necessities that wholesalers wholesale to affiliated salons.

[0129] The product ordering site in the embodiment is a website where listed products can be ordered. Member users browse the product ordering site, select the products they wish to purchase, and place an order for the products online. In the reservation management system 1 of the embodiment shown in FIG. 17, a dedicated product ordering site (SA, SB, SC, SD) is provided for each affiliated salon. In this embodiment, the products ordered by the member users are delivered to the salon by the wholesaler, and the member users pick up the products and pay for the products at the salon's storefront.

[0130] 17, a wholesaler inputs, edits, and registers product information 117 using the wholesaler terminal device 40. The product order site providing unit 141 posts product information on the product order site based on the product information 117, and can display the information on the user terminal device 30.

[0131] The product lineup posted on the product ordering site may include products recommended by the management company, or may include products selected independently by the salon. In this embodiment, the products included in the product information 117 are automatically posted as the product lineup on the product ordering site.

[0132] It is also possible to configure the product ordering site so that salons can select the categories of products to be listed on the product ordering site. This allows salons to, for example, list cosmetics and hair care products on their product ordering site but not accessories, making it easier to reflect the salon's intentions in product sales.

[0133] In this embodiment, when a member user orders a product listed on the product ordering site, the salon incurs an obligation to pay the purchase price of that product. In other words, the salon does not have to bear a purchase debt until the product is actually ordered, and does not have to hold the inventory itself. Note that the configuration is not limited to the salon purchasing the product after a member user orders the product, and it is also possible for the salon to hold inventory of popular products at its storefront, for example.

[0134] In the embodiment shown in FIG. 17, a member user makes a reservation (normal reservation or invitation reservation) for salon A using a user terminal device 30, and the management server 10 manages the reservation. Based on the reservation, the member user visits salon A and receives treatment. At this time, the staff member in charge of the treatment can guide the member user to the salon's product ordering site SA and recommend products listed there. During the treatment or after returning home, the member user can browse the product ordering site SA using the user terminal device 30, and order products they like from the product ordering site SA.

[0135] It is preferable that the products ordered by the member user via the product ordering site SA are delivered by the wholesaler to salon A. In the second embodiment, the order processing unit 142 processes product orders via the product ordering site. The order processing unit 142 of the embodiment accepts product purchase orders from member users via the product ordering site, and transmits this order information to the salon terminal device 20 and the wholesaler terminal device 40.

[0136] When the wholesaler management device 40 receives the order information from the order processing unit 142, the wholesaler will ship the product to Salon A based on the order information. With this configuration, the member user will come to Salon A to pick up the ordered product, which will increase the chances of the member user returning to Salon A.

[0137] It is preferable that the member user can use the points granted by salon A to purchase treatment services or products at other affiliated salons. The points granted to the member user in this embodiment are common points that can be used at each salon affiliated with the reservation management service. This further improves the convenience of the member user in using points.

[0138] At this time, it is preferable to set the point conversion rate at the salon that provided the points (Salon A) different from the point conversion rates at affiliated salons other than the salon that provided the points (Salon B, Salon C, Salon D, etc.), and to return a value equivalent to the difference to Salon A.

[0139] This makes it easier for salons that issue points to recover the funds they spent on point awarding, and further motivates member users to use their points at the salons that issue the points.

[0140] [Product sales process via product ordering site] Next, an example of the flow of sales through the product order site of this embodiment will be described with reference to FIG.

[0141] (Step S2-1) The salon staff presents the product ordering site to the member user while providing treatment, and suggests products listed on the site.

[0142] (Step S2-2) The member user who has received the suggestion from the staff member considers whether or not to purchase the product. If the member user does not purchase the product, the member user completes the payment for the treatment and ends the process.

[0143] (Step S2-3) If the product desired to be purchased is in stock at the salon and available for sale, the member user can choose to purchase it at the store. If the product is not in stock at the salon, the member user can order the product online via a product ordering site. Note that this online order can be placed at home after returning home, not at the salon.

[0144] (Step S2-4) When the salon staff has finished providing the treatment to the member user, the salon staff performs accounting for the treatment fee.

[0145] (Steps S2-5, S2-6) The salon performs a process of giving points to the member user according to the amount of the treatment fee paid by the member user.

[0146] (Step S2-7) A point allocation request is transmitted from salon terminal device 20 to management server 10.

[0147] (Steps S2-8, S2-9) When management server 10 receives a point granting request from salon terminal device 20, point processing unit 131 executes a point granting process to increase the balance of points held by the user, and the member user receives the points.

[0148] (Step S2-10) In response to a request from the management company, the salon performs a remittance process to remit to the management company the amount of money equivalent to the points granted to the member user. Note that the timing of the payment of the points is not limited to the timeline shown in FIG. 18, and may be before or after step S2-11 and subsequent steps.

[0149] (Steps S2-11, S2-12) The member user logs into the product ordering site using the customer terminal device 30 and selects the product to be purchased.

[0150] (Step S2-13) The member user transmits to the management server 10 an order request for the selected product.

[0151] (Step S2-14) The order processing unit 142 of the management server 10 transmits product order information to the wholesaler terminal device 40 and the salon terminal device 20 in response to the received order request.

[0152] (Step S2-15) In response to the received order information, the wholesaler performs a product shipping process using the wholesaler terminal device 40. Through this shipping process, the wholesaler delivers the product to the salon linked to the product ordering site used by the member user.

[0153] (Step S2-16) The salon that has received the product delivered by the wholesaler uses salon terminal device 20 to transmit a product arrival notice to customer terminal device 30.

[0154] (Step S2-17) Upon receiving the product arrival notification, the member user visits the salon at any time to receive the product and pays for the product at the store. The member user can use points to pay for the product. If the member user does not use points to pay for the product or if the points used do not cover the entire product price, the member user pays all or part of the product price by cash, etc.

[0155] Although the present invention has been described above by taking the embodiment as an example, the present invention is not limited to the above embodiment and can be embodied in various forms. [Explanation of symbols]

[0156] 1. Reservation Management System 10 Management Server 11 Database 112 Member User Information 113 Salon usage history information 114 Reservation Information 115 Reservation Information 12 Reservation Service Department 121 Normal reservation application page provider 122 Reservation Status Information Section 123 Specific Vacant Slot Reception Department 124 Condition registration screen provision section 125 Conditions Reception Department 126 Recruitment reservation application screen provision section 127 Notification Processing Unit 128 Reservation Processing Unit 131 Point Processing Unit 141 Product Order Site Provider 142 Order Processing Unit 20 Salon terminal device 30 User terminal device 40 Wholesaler terminal equipment

Claims

1. A reservation management system in which a management server providing a reservation management service to a plurality of salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service are connected via a network, a reservation status providing unit for providing each salon terminal device with the reservation status for each business day of the salon and for each therapist; a specific vacant slot reception unit that receives a selection of a specific vacant slot for which the salon wishes to accept reservations when there is a vacant slot; a condition registration screen providing unit that provides the salon terminal device with a condition registration screen including a reservation condition input field in which reservation conditions can be input when the specific vacant slot is selected, and a desired attribute condition input field in which desired attribute conditions of the member user suitable for characteristics including the date and time, length, and therapist of the specific vacant slot can be input; a condition receiving unit that receives input of the reservation conditions and the desired attribute conditions from the salon terminal device; a notification processing unit that identifies a notification target based on the input desired attribute conditions and salon usage history information of all member users stored in a database, and notifies the reservation conditions of the specific vacant slot; A reservation management system in which the desired attribute conditions include designation of either a member user who has a history of use of the salon, a member user who has no history of use of the salon, or all member users.

2. The desired attribute conditions are further specified to include an address condition of the member user, The reservation management system described in claim 1, wherein when the notification processing unit receives a request from the salon terminal device to start accepting reservations for the specific available slot, it identifies the notification recipients based on the desired attribute conditions and the salon usage history information and member user information of all member users, including customers of salons other than the salon, stored in a database.

3. The management server includes: a normal reservation application screen providing unit for providing a normal reservation application screen that can be viewed by all member users to the user terminal device; a recruitment reservation application screen providing unit that provides a recruitment reservation application screen that can be viewed only by the notification target person to the user terminal device, 3. The reservation management system according to claim 1, wherein the notification processing unit notifies the notification target of URL information of the recruitment reservation application screen together with the reservation conditions.

4. The management server includes: a reservation processing unit that accepts reservation requests via the normal reservation application screen and reservation requests via the solicitation reservation application screen and processes reservations; The reservation processing unit:

4. The reservation management system according to claim 3, wherein, at the time when a reservation for one reservation slot is established, reservations for the one reservation slot from the normal reservation application screen and the solicitation reservation application screen are set to be unavailable.

5. The management server includes: The reservation management system according to claim 3 , further comprising a function for managing points given by the salon to the member users.

6. 6. A reservation management system as described in claim 5, wherein at least one of the notification information and the reservation application screen includes information on expected points to be awarded, which indicates the expected award rate or expected number of points to be awarded when a reservation for the specific available slot is made and the treatment fee is paid.

7. A wholesaler terminal device used by a wholesaler who wholesales products to the salon is connected to the network, The management server includes a product order site providing unit that provides a product order site for receiving orders for the products to a member user's terminal device; an order processing unit that receives orders from member users via the product ordering site and transmits information about the orders to a salon terminal device and a wholesaler terminal device; The reservation management system according to claim 5, wherein the wholesaler's terminal device executes a shipping process to ship the ordered products to the salon linked to the product ordering site based on the order information received from the order processing unit.

8. A reservation management method executed by a reservation management system in which a management server providing a reservation management service to a plurality of salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service are connected via a network, comprising: a step of the management server displaying, in response to a display request from the salon terminal device, the reservation status of the salon for each business day and each treatment technician on the salon terminal device; When there is a vacant reservation slot, the salon selects a specific vacant slot as a recruitment reservation slot; When the specific vacant slot is selected, the management server causes the salon terminal device to display a condition registration screen including a reservation condition input field in which reservation conditions for the recruited reservation slot can be input, and a desired attribute condition input field in which desired attribute conditions of the member user suitable for characteristics including the date and time, length, and treatment person of the specific vacant slot can be input; A step in which the salon inputs reservation conditions for the recruited reservation slot and desired attribute conditions including at least whether or not the salon has a history of use via the condition registration screen; a step of transmitting a request to start accepting reservations for the specific vacant slot from the salon terminal device to the management server; a step of the management server creating notification information based on the input reservation conditions; The management server specifies a notification target based on the input desired attribute conditions and salon usage history information of all member users including customers of salons other than the salon in question stored in a database; a step of the management server transmitting the notification information to the user terminal device of the specified notification target person; How to manage your reservations, including:

9. The desired attribute conditions further include an address condition of the member user; The management server, 9. The reservation management method according to claim 8, further comprising narrowing down notification recipients based on the desired attribute conditions and salon usage history information and member user information of all member users stored in a database.

Images