System, monitoring device

Abstract

To provide a system that supports customers in a good way.SOLUTION: The system for monitoring a settlement device that performs settlement processing based on settlement operations by customers, comprises display means for displaying information related to settlement operations in the settlement device.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a system and a monitoring device. [Background technology]

[0002] A configuration is known in which terminal devices such as POS terminal devices and credit authentication terminal devices are monitored from a remote location via a public line network and instructions are given remotely to an operator of a terminal device that has experienced a malfunction (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 07-210729 Summary of the Invention [Problem to be solved by the invention]

[0004] However, there is room for improvement in terms of support for the operator customer.

[0005] The present invention has been made in consideration of the above circumstances, and has an object to provide a technique that enables support to be provided to customers in an optimal manner. [Means for solving the problem]

[0006] One aspect for solving the above-mentioned problem is a system for monitoring a settlement device that performs settlement processing based on a customer's settlement operation, the system being characterized by having a display means for displaying information regarding the settlement operation in the settlement device. [Brief description of the drawings]

[0007] [Figure 1] 1 is a configuration example of a sales system 1 according to the present embodiment. [Diagram 2] 2 is an example of the appearance of a registration and settlement device. [Diagram 3] 13 is a display example of a transaction status management device. [Figure 4] 13 is a display example of a transaction status management device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] FIG. 1 is a diagram showing an example of the configuration of a sales system 1 according to this embodiment. The sales system 1 includes a registration settlement device 10, a transaction status management device 70, a store controller 80, and a headquarters server 90 (not shown). The sales system 1 can be introduced into various types of businesses (supermarkets, convenience stores, drug stores, home centers, home electronics retailers, etc.). The registration settlement device 10, the transaction status management device 70, and the store controller 80 are installed in a store (product display area, accounting area, back yard, etc.). These are connected to each other so as to be able to communicate with each other via a LAN (which may be wired or wireless). The headquarters server 90 is installed outside the store (for example, a head office or a data center). The devices installed in the store and the devices installed outside the store can communicate with each other (directly or via the store controller 80).

[0009] The number of each device is an example in Fig. 1. For example, in Fig. 1, "..." is illustrated to the right of the registration settlement device 10, etc., but the number of the registration settlement device 10, transaction status management device 70, etc. installed in the store may be one or more.

[0010] In addition, devices other than the above-mentioned devices may be installed in the store. For example, one or more registration settlement devices 20 (not shown, described later) may be installed instead of or in addition to the registration settlement device 10. Also, one or more registration settlement devices 30 (not shown, described later) may be installed instead of or in addition to the registration settlement device 10 or the registration settlement device 20. Also, one or more registration devices 40 (not shown, described later) and one or more settlement devices 50 (not shown, described later) may be installed instead of or in addition to the above-mentioned devices. Also, one or more settlement devices 60 (not shown, described later) may be installed instead of or in addition to the above-mentioned devices. Also, a registration settlement device 100 (not shown) that executes registration processing and settlement processing based on the operation of a store clerk may be installed.

[0011] (Registration settlement device 10) The registration and settlement device 10 is a so-called self-service (full-self-service) device that registers products based on the customer's operation and settles the payment based on the customer's operation. In other words, the registration and settlement device 10 executes a registration process for registering products and a settlement process for settling the registered products, and both processes are basically executed based on the customer's own operation.

[0012] Although not shown in the figures, the registration and settlement device 10 includes, for example, a CPU 101, a memory unit 102, a display unit (touch panel) 106, a scanner unit (product registration unit) 107, a non-cash payment unit (payment terminal) 108, a cash payment unit (change machine) 109, a communication unit 110, a printing unit 111, an audio output unit 112, an imaging unit (camera) 113, and a light emitting unit 114. These can communicate with each other via a bus. The light emitting unit 114 is provided at the tip of a sign pole 116. FIG. 2 shows an example of the external appearance of the registration and settlement device 10.

[0013] The non-cash payment unit 108 (similar to the non-cash payment units 208, 308, 508, 608) is a payment mechanism for non-cash payment (for example, non-cash payment, cashless payment, for example, credit card payment, electronic money payment, etc.). The non-cash payment unit 108 includes, for example, a reading unit, a communication unit (a communication unit that communicates with the registered settlement device 10, a communication unit that communicates with an external server such as a credit server that executes credit card payment), an operation unit, and a display unit.

[0014] 2 shows an example in which the non-cash payment unit 108 is separate from the registered settlement apparatus 10, but the non-cash payment unit 108 may be configured integrally with the registered settlement apparatus 10. The same applies to the non-cash payment units 208, 308, 508, and 608. Also, credit card payments (as well as electronic money payments) may be made using a card (for example, by inserting or holding the card over the card), or by reading a code (for example, a barcode, a two-dimensional code) displayed by a customer's device (for example, a smartphone, a wearable terminal, etc.) (or by reading a code displayed by the registered settlement apparatus 10) (so-called code payment).

[0015] The cash settlement unit 109 (the same applies to the non-cash settlement units 209, 309, 509, and 609) is a settlement mechanism that uses cash. The cash settlement unit 109 has an input port for banknotes and coins, and an output port for banknotes and coins. The cash settlement unit 109 detects currency inserted into the input port, identifies the number of coins of each denomination inserted, calculates the amount inserted, calculates the change amount, which is the difference between the input amount and the purchase amount, and outputs the change from the output port. The insertion of banknotes and coins and the removal of change may be detected by a sensor.

[0016] The imaging unit 113 (the same applies to imaging units 213, 313, 513, 613) captures images of the customer's appearance (face and upper body), the customer's operation of inserting cash into the cash settlement unit 109 (or the operation of removing cash from the cash settlement unit 109), etc. The imaging unit 113 (the same applies to imaging units 313, 513, 613) may also capture images of the customer's operation of scanning merchandise. The registered settlement device 10 may be equipped with two or more imaging units 113. The same applies to the registered settlement device 20, the registered settlement device 30, the settlement device 50, and the settlement device 60.

[0017] The registered settlement device 10 may include a monitoring display unit (small display unit) and one or more detection units (human presence sensors). For example, the registered settlement device 10 may have a monitoring display unit and one or more detection units provided on the sign pole 116. The same applies to the registered settlement device 20, the registered settlement device 30, the settlement device 50, and the settlement device 60.

[0018] Needless to say, the registered settlement device 10 is equipped with a timing unit (timing function). For example, the registered settlement device 10 can manage the current time, the elapsed time from a certain point in time, and the remaining time until a certain time using the timing unit. The same applies to the registered settlement device 20, the registered settlement device 30, the registered device 40, the settlement device 50, the settlement device 60, the transaction status management device 70, etc. The registered settlement device 10 (as well as the settlement device 50 and the settlement device 60) may be equipped with an operation unit (one or more hard keys).

[0019] In addition, the registered settlement device 10 has a non-cash settlement unit (payment terminal) 108 and a cash settlement unit (change machine) 109 as settlement functions, but may have only one of the non-cash settlement unit 108 or the cash settlement unit 109. The same applies to the registered settlement device 20, the registered settlement device 30, the settlement device 50, and the settlement device 60.

[0020] (Registration settlement device 20) The registration and settlement device 20 is a so-called self-service (semi-self-service) device that registers products based on the operation of a store clerk and settles the payment based on the operation of a customer. The registration and settlement device 20 has a display unit and a scanner unit on the store clerk side (one side of the housing) and a display unit and a settlement unit on the customer side (the other side of the housing).

[0021] Although not shown in the figures, the registration and settlement device 20 includes, for example, a CPU 201, a memory unit 202, a store clerk display unit 203, a store clerk scanner unit 204, an operation unit (one or more hard keys) 205, a customer display unit 206, a non-cash payment unit 208, a cash payment unit 209, a communication unit 210, a printing unit 211, an audio output unit 212, an imaging unit 213, and a light emitting unit 214. These can communicate with each other via a bus. (Registration settlement device 30) The registration and settlement device 30 is a cash register that has multiple operating modes, for example, a normal mode (semi-self-service mode, in which, like the registration and settlement device 20, products are registered based on the operation of a store clerk and settlement is made based on the operation of a customer) and a full-self-service mode (in which, like the registration and settlement device 10, products are registered based on the operation of a customer and settlement is made based on the operation of the customer). In other words, when in the normal mode, the registration and settlement device 30 executes registration processing based on the operation of a store clerk and settlement processing based on the operation of a customer. When in the full-self-service mode, the registration and settlement device 30 executes both registration processing and settlement processing based on the operation of a customer. The registration and settlement device 30 has a display unit and a scanner unit on the store clerk side and a display unit, scanner unit and settlement unit on the customer side.

[0022] Although not shown in the figure, the registration settlement device 30 is equipped with, for example, a CPU 301, a memory unit 302, a store clerk display unit 303, a store clerk scanner unit 304, an operation unit 305, a customer display unit 306, a customer scanner unit 307, a non-cash payment unit 308, a cash payment unit 309, a communication unit 310, a printing unit 311, an audio output unit 312, an imaging unit 313, and a light emitting unit 314.

[0023] The store clerk scanner unit 304 is used by the store clerk in the normal mode, and the customer scanner unit 307 is used by the customer in the full self-service mode.

[0024] As described above, the registration and settlement device 30 is equipped with a comprehensive number of components (CPU 301 to light emitting unit 314), and therefore can also operate as the registration device 40, the settlement device 50, or the settlement device 60.

[0025] (Registration device 40, settlement device 50) The registration device 40 is a device that registers products based on the operation of a store clerk. The settlement device 50 is a device that acquires registration information by the registration device 40 and settles the bill based on the operation of the customer. The registration device 40 and the settlement device 50 together constitute a semi-self-service system.

[0026] Although not shown in the figure, registration device 40 includes, for example, a CPU 401, a memory unit 402, a store clerk display unit 403, a store clerk scanner unit 404, an operation unit 405, a customer display unit 406, a communication unit 410, a printing unit 411, and an audio output unit 412. These can communicate with each other via a bus.

[0027] Although not shown in the figure, the settlement device 50 includes, for example, a CPU 501, a memory unit 502, a display unit 506, a non-cash payment unit 508, a cash payment unit 509, a communication unit 510, a printing unit 511, an audio output unit 512, an imaging unit 513, and a light emitting unit 514.

[0028] (Payment device 60) The settlement device 60 is a device that acquires registration information from a mobile registration terminal (smartphone, tablet terminal, etc., not shown) that registers products based on the operation of a customer at the product sales floor from the mobile registration terminal or a higher-level system that manages transactions using the mobile registration terminal, and settles the payment based on the customer's operation. The mobile registration terminal and the settlement device 60 constitute a full-self system.

[0029] Although not shown in the figure, the settlement device 60 includes, for example, a CPU 601, a memory unit 602, a display unit 606, a non-cash payment unit 608, a cash payment unit 609, a communication unit 610, a printing unit 611, an audio output unit 612, an imaging unit 613, and a light emitting unit 614.

[0030] (Transaction status management device 70) The transaction status management device 70 is used by store clerks. The transaction status management device 70 is a device that monitors and manages each device installed in the store and the operators of each device. For example, the transaction status management device 70 communicates with each device used by customers (registered settlement device 10, registered settlement device 20, registered device 40, settlement device 50, settlement device 60), monitors and controls the processing status and operating status of each device, and monitors the operation details of customers using each device.

[0031] Although not shown in the figures, the transaction status management device 70 includes, for example, a CPU, a storage unit, a display unit, an operation unit, a communication unit, a printing unit, and an audio output unit. The transaction status management device 70 may be a personal computer.

[0032] The method of communication between the transaction status management device 70 and the monitored device (such as the registered settlement device 10) during monitoring is not particularly limited. For example, the monitored device may notify the transaction status management device 70 of an event that has occurred (operator's operation, screen transition, etc.) every time the event occurs, or the transaction status management device 70 may periodically (for example, every second) inquire of the monitored device (such as the registered settlement device 10) about the occurrence of an event.

[0033] (Store Controller 80) The store controller 80 is a server that mainly handles communication of information between devices installed inside the store and devices installed outside the store. The store controller 80 includes at least a CPU, a memory unit, and a communication unit.

[0034] Fig. 3 and Fig. 4 are examples of displays of the transaction status management device 70. Specifically, Fig. 3 is an example of a list monitoring screen displayed by the transaction status management device 70. Fig. 4 is an example of a detailed monitoring screen (individual monitoring screen) displayed by the transaction status management device 70.

[0035] There are 12 devices to be monitored, with devices 1 to 5 being registered settlement devices 10, devices 6 to 8 being registered settlement devices 30 (devices 6 and 7 are in full self-time mode, and device 8 is in normal mode), devices 9 and 10 are settlement devices 50, and devices 11 and 12 are settlement devices 60.

[0036] The transaction status management device 70 displays a list monitoring screen as shown in Fig. 3. On the list monitoring screen in Fig. 3, the processing status of each of the devices 1 to 8 and the like are displayed.

[0037] (Device 1 / Registration and Settlement Device 10) The area for device 1 on the list monitoring screen in Figure 3 (the leftmost area in the top row) indicates that the customer operating device 1 is AAA, that the transaction amount is 220 yen (the transaction amount is in progress as the registration process is still in progress), and that the product is being registered.

[0038] Although they are also arranged in the areas of the other devices, the video button BT10 is a button for displaying a captured image, and the detail button BT11 is a button for displaying a detailed monitoring screen. For example, when the video button BT10 of device 1 is operated, the transaction status management device 70 displays an image captured by the imaging unit 113 of device 1. When the detail button BT11 of device 1 is operated, the transaction status management device 70 displays the detailed monitoring screen of device 1.

[0039] (Device 2 / Registration and Settlement Device 10) The area for device 2 on the list monitoring screen in Figure 3 (the second area from the left in the top row) shows that the customer operating device 2 is BBB, that the transaction amount is 720 yen, and that a payment type (payment method) is being selected.

[0040] (Device 3 / Registration and Settlement Device 10) The area for device 3 on the list monitoring screen in Figure 3 (the third area from the left in the top row) indicates that the customer operating device 3 is unknown (the membership card has not been read), the transaction amount is 1,050 yen, and that a payment type is being selected. The rectangular box "5 seconds or more of stagnation (before type selection) has elapsed" indicates that the operation has stagnated (stagnation time is 5 seconds or more but less than 10 seconds) when selecting a payment type (the customer has not selected a payment type for at least 5 seconds while waiting for the selection operation of the payment type).

[0041] (Device 4 / Registration and Settlement Device 10) The area for device 4 on the list monitoring screen in Figure 3 (the rightmost area in the top row) indicates that the customer operating device 4 is CCC, that the transaction amount is 6,338 yen, and that a credit card payment is in progress. The rectangular box "10 seconds or more of stagnation (before PIN entry) has elapsed" indicates that the operation has stagnated (stagnation time is 10 seconds or more but less than 15 seconds) when entering the PIN (the PIN is being entered, or more specifically, the customer has not entered the PIN for at least 10 seconds while waiting for the PIN entry operation).

[0042] (Device 5 / Registration and Settlement Device 10) The area for device 5 on the list monitoring screen in Figure 3 (the leftmost area in the bottom row) indicates that the customer operating device 5 is unknown and that the product has not yet been registered. The rectangular frame "10 or more seconds of stagnation (before card reading)" indicates that there has been a stagnation (stagnation time of 10 to 15 seconds) at the member's card reading scene after selecting "has a member's card" (declaring that the member's card will be read) (the customer has not had the member's card read for at least 10 seconds while waiting for the member's card to be read).

[0043] (Device 6 / Registration and Settlement Device 30 (Full Self-Service Mode)) The area for device 6 on the list monitoring screen of FIG. 3 (the leftmost area on the bottom row) indicates that the customer operating device 5 is DDD, the transaction amount is 960 yen, and that a credit card payment is being made.

[0044] (Device 7 / Registration and Settlement Device 30 (Full Self-Service Mode)) In the area of ​​device 7 (second area from the left in the bottom row) of the list monitoring screen in Fig. 3, it is displayed that the customer operating device 7 is unknown, that the transaction amount (the transaction amount in progress because registration processing is in progress) is 1035 yen, that the product is being registered, and that a store clerk is being called.

[0045] (Device 8 / Registration and Settlement Device 30 (Normal Mode)) The area for device 8 on the list monitoring screen in Figure 3 (the rightmost area in the bottom row) indicates that the customer operating device 8 is unknown, that the transaction amount is 1,830 yen, and that cash settlement is in progress. The rectangular box "15 seconds or more of stagnation (before the deposit is finalized) has elapsed" indicates that there is a stagnation (a stagnation period of 15 seconds or more but less than 20 seconds) at the stage of finalizing the deposit amount (a state in which the customer has not performed the finalization operation for at least 15 seconds while waiting for the insertion of coins and the finalization operation ("operation of the finish button, etc.") after the insertion).

[0046] The next page button BT20 on the right side of the list monitoring screen in Fig. 3 is a button for displaying the next page (area of ​​device 9 to device 12). The previous page button BT21 is a button for displaying the previous page (area of ​​device 1 to device 8). Note that since the previous page is currently being displayed, the previous page button BT21 is displayed in an inoperable (invalid) state (indicated by a dashed line in the figure).

[0047] The Device Number Order button BT30 on the right side of the list monitoring screen in Fig. 3 is a button for displaying a list of each device on the list monitoring screen in ascending order of device number. Note that since the devices are currently being displayed in order of device number, the Device Number Order button BT30 is displayed in an inoperable state. The Downtime Order button BT31 is a button for displaying a list of each device on the list monitoring screen in descending order of downtime.

[0048] If the stalled device among devices 9 to 12 is device 10 (15 seconds or more), and the stalled time of devices 8 and 10 is 15 seconds or more, the stalled time of devices 4 and 5 is 10 seconds or more, and the stalled time of device 3 is 5 seconds or more, when the device number order button BT30 is operated, the transaction status management device 70 will display, for example, the leftmost area in the top row of the previous page as the area of ​​device 8, the second area from the left in the top row of the previous page as the area of ​​device 10, the third area from the left in the top row of the previous page as the area of ​​device 4, the rightmost area in the top row of the previous page as the area of ​​device 5, the leftmost area in the bottom row of the previous page as the area of ​​device 3, the second area from the left in the bottom row of the previous page as the area of ​​device 1, the third area from the left in the bottom row of the previous page as the area of ​​device 2, and the rightmost area in the bottom row of the previous page as the area of ​​device 6. The transaction status management device 70 displays the other devices (device 7, device 9, device 11, device 12) on the next page.

[0049] When displaying devices in a list in ascending order of device number, the display position of each device on the list monitoring screen is fixed according to the device number, but when displaying devices in a list in descending order of downtime, the display position of each device on the list monitoring screen changes according to the downtime.

[0050] The current time (YYYY / MM / DD HH:MM SS), handler code (clerk code), and handler name (clerk name) are displayed at the bottom left of the screen.

[0051] When the details button BT11 of the device 4 is operated, the transaction status management device 70 displays a details monitoring screen as shown in FIG.

[0052] The detailed monitoring screen in Fig. 4 indicates that the current state is awaiting input of a PIN by the customer (CCC), and that the dwell time (elapsed time) in this input waiting state is 12 seconds (symbol a). In other words, while the list monitoring screen shown in Fig. 3 indicated that the dwell time was between 10 and 15 seconds, the detailed monitoring screen in Fig. 4 indicates more specifically that the dwell time is 12 seconds.

[0053] The detailed monitoring screen in Figure 4 indicates that 132 seconds have elapsed since the customer started the operation (symbol b). Note that this 132 seconds is the time from when the card present button was pressed (16:11:00) to the current time (16:13:12).

[0054] The detailed monitoring screen in Figure 4 shows that 76 seconds have elapsed since the start of payment by the customer (end of registration) (symbol c). Note that this 76 seconds is the time from when the checkout button was pressed (16:11:56) to the current time (16:13:12).

[0055] The detailed monitoring screen in Fig. 4 indicates that the back button (specifically, the back button for returning from the credit card reading instruction screen to the payment type selection screen) has been operated (symbol d). The detailed monitoring screen in Fig. 4 also indicates that the number of redo attempts (number of times the back button or the like has been operated) is one (symbol e).

[0056] The video button BT40 at the top of the detail monitoring screen in Fig. 4 is a button for displaying a captured image. When the video button BT40 is operated, the transaction status management device 70 displays an image captured by the imaging unit 113 of the device (device 4). The list button BT50 on the right side of the detail monitoring screen in Fig. 4 is a button for displaying a list monitoring screen.

[0057] (Display of monitored devices on the list monitoring screen) 3, the devices to be monitored are displayed in a list in order of device number or in order of downtime, but the method of displaying the devices to be monitored on the list monitoring screen is not limited to the above. For example, the devices may be displayed as shown in the following (A) to (I).

[0058] (A) Display based on number of products (number of registered products, number of purchased products) The devices to be monitored are displayed based on the number of products. When there are many products, there is a higher possibility that support from a store clerk will be required compared to when there are few products. For example, when there are many products, there is a higher possibility that the products will not fit into one bag compared to when there are few products, and there is a higher possibility that support from a store clerk will be required, such as helping to change bags or assisting in registering paid bags. Therefore, devices with a large number of products are displayed preferentially.

[0059] (A1) Display a list of monitored devices in descending order of the number of products. For example, a product count button is displayed on the list monitoring screen, and monitored devices are displayed in descending order of the number of products based on the operation of the product count button. When sorted in descending order of the number of products, the device with the largest number of products is displayed at the far left of the top row on the previous page.

[0060] (A2) Display the first N devices (N is a preset number) in order of the number of products (devices that do not match the first N devices are not displayed). For example, display the first N devices in order of the number of products based on the operation of the product number button.

[0061] (A3) The devices that correspond to the Nth device from the device with the greatest number of products are extracted and displayed (devices that do not correspond to the Nth device are not displayed). For example, the devices that correspond to the Nth device from the device with the greatest number of products are extracted and displayed in order based on the operation of the product number button. The devices that correspond to the Nth device from the device with the greatest number of products are displayed in order of device number, dwell time, or highest purchase amount. In addition, when a portion of the devices is extracted and displayed, there is no risk of the display of the target device being buried by the display of non-target devices, compared to when all devices are displayed, and the target device can be made to stand out even more. When the display part (display area) of the device is small, this is also effective from the viewpoint of ease of viewing. The same applies to other extractions such as (B3) and (C2) below.

[0062] (B) Display based on purchase amount (total amount, settlement amount, registration amount) Since there is a correlation between the purchase amount and the number of products, when the purchase amount is high, there is a higher possibility that the assistance of a store clerk will be required than when the purchase amount is low. Therefore, devices with high purchase amounts are preferentially displayed. (B1) Display a list of monitored devices in descending order of purchase price. For example, a purchase price button is displayed on the list monitoring screen, and monitored devices are displayed in descending order of purchase price based on the operation of the purchase price button. When sorting in this way, the device with the highest purchase price is displayed on the far left of the top row on the previous page.

[0063] (B2) Display the Nth applicable device in descending order of purchase amount (devices that do not fall within the Nth applicable device are not displayed). For example, display the Nth applicable device in descending order of purchase amount based on the operation of the purchase amount button.

[0064] (B3) The devices that fall within the Nth highest purchase amount are extracted and displayed (devices that do not fall within the Nth highest purchase amount are not displayed). For example, the devices that fall within the Nth highest purchase amount are extracted and displayed based on the operation of the purchase amount button. The devices that fall within the Nth highest purchase amount are displayed in order of device number, dwell time, or number of products.

[0065] (C) Display based on the result of comparing the purchase amount with a specified amount For example, if the purchase amount is a specified amount (50,000 yen) or more, a revenue stamp must be affixed, so devices with purchase amounts of the specified amount or more are preferentially displayed.

[0066] (C1) Devices with purchase amounts of a predetermined amount or more (for example, 50,000 yen that require the affixing of a revenue stamp) are displayed preferentially over devices with purchase amounts of less than the predetermined amount. For example, a stamp required button is displayed on the list monitoring screen, and devices with purchase amounts of a predetermined amount or more are displayed preferentially over devices with purchase amounts of less than the predetermined amount based on the operation of the stamp required button. In other words, devices with purchase amounts of a predetermined amount or more are displayed in the order of the leftmost in the upper row of the previous page, followed by devices with purchase amounts of less than the predetermined amount. If there are two or more devices with purchase amounts of a predetermined amount or more, they are displayed in order of the highest purchase amount (they may be displayed in order of device number, stagnation time, or number of products). The same applies to the case of (C2) below. If there are two or more devices with purchase amounts of less than the predetermined amount, they are displayed in order of device number (they may be displayed in order of stagnation time, or number of products). If there is no device with purchase amounts of more than the predetermined amount, the stamp required button may be displayed in an inoperable manner. The same applies to the case of (C2) below.

[0067] In addition, since no revenue stamp is required in the case of credit card payment, etc., it is possible to display devices with the purchase amount equal to or greater than a predetermined amount and with the payment method being cash, with the highest priority, which is also related to (D) below. For example, based on the operation of the stamp required button, the devices with the purchase amount equal to or greater than a predetermined amount and with the payment method being cash → devices with the purchase amount equal to or greater than a predetermined amount and with no payment method selected (i.e. devices with which cash payment may be selected as the payment method) → other devices (devices with the purchase amount equal to or greater than a predetermined amount and with the payment method being non-cash, devices with the purchase amount less than a predetermined amount) may be displayed in this order, starting from the leftmost in the top row of the previous page.

[0068] (C2) Devices with purchase amounts equal to or greater than a predetermined amount are extracted and displayed (devices with purchase amounts less than the predetermined amount are not displayed). For example, devices with purchase amounts equal to or greater than a predetermined amount are extracted and displayed based on the operation of the stamp required button.

[0069] As described above, since no revenue stamp is required for credit card payments, etc., machines where the purchase amount is a predetermined amount or more and the payment method is cash may be extracted and displayed. In addition to machines where the purchase amount is a predetermined amount or more and the payment method is cash, machines where the purchase amount is a predetermined amount or more and the payment method is not selected (machines where cash payment may be selected) may be extracted and displayed.

[0070] The predetermined amount is not limited to the amount for which a revenue stamp is required to be affixed, and may be, for example, an amount that is simply determined to be a large amount, separate from the amount for which a revenue stamp is required to be affixed.

[0071] As described above, the registered settlement device 10 (the same applies to the registered settlement device 20, the registered settlement device 30, the settlement device 50, and the settlement device 60) may be of a type having a non-cash payment unit (payment terminal) 108 and a cash payment unit (change machine) 109 as settlement functions, or of a type having only one of the non-cash payment unit 108 or the cash payment unit 109, and the settlement functions of each device (the payment methods selectable for each device) may be taken into consideration.

[0072] For example, if a device is a non-cash only device (having a non-cash payment unit but not a cash payment unit), the device will not need to affix a revenue stamp, so the device may be excluded from sorting based on a predetermined amount (50,000 yen). In other words, for non-cash only devices, no matter how large the transaction amount is, it may not be displayed preferentially (or extracted and displayed). Also, if a device is a cash only device (having a cash payment unit but not a non-cash payment unit), a revenue stamp must be affixed if the transaction amount is equal to or greater than a predetermined amount, so the device may be subject to sorting based on the predetermined amount once the transaction amount reaches or exceeds the predetermined amount.

[0073] (D) Display based on payment method (payment type) Display devices to be monitored based on the payment method. Since the frequency and tendency of support may differ depending on the payment method, display is prioritized according to the payment method (devices with a payment method of interest are displayed with priority).

[0074] (D1) Display devices by payment method. (D11) For example, a payment method button may be displayed on the list monitoring screen, and based on the operation of the payment method button, devices whose payment method is cash → devices whose payment method is non-cash (for example, devices whose payment method is credit card → devices whose payment method is electronic money) → devices whose payment method has not been selected may be displayed from the leftmost side of the top row of the previous page. Note that if there are two or more devices whose payment method is cash (including devices whose payment method is non-cash), they are displayed in order of device number (they may also be displayed in order of stagnation time, or in order of highest purchase amount, or number of products).

[0075] For devices with non-cash payment methods, devices with credit card payment, devices with electronic money payment, etc. may be displayed with a priority order. For example, based on the operation of the payment method button, devices with cash payment method → ​​devices with credit card payment method → ​​devices with electronic money payment method → ​​devices with no selected payment method may be displayed from the leftmost side of the top row of the previous page, or devices with cash payment method → ​​devices with electronic money payment method → ​​devices with credit card payment method → ​​devices with no selected payment method may be displayed from the leftmost side of the top row of the previous page. The same applies to (D12) and (D13) below.

[0076] (D12) To support customers who cannot find the desired payment method, it is important to find devices for which no payment method has been selected, so devices for which no payment method has been selected may be displayed with the highest priority. For example, devices for which no payment method has been selected based on the operation of the payment method button → devices for which the payment method is cash → devices for which the payment method is non-cash may be displayed in this order, starting from the leftmost side of the top row of the previous page. Also, devices for which no payment method has been selected → devices for which the payment method is non-cash → devices for which the payment method is cash may be displayed in this order, starting from the leftmost side of the top row of the previous page.

[0077] (D13) Also, in relation to devices where a payment method has not been selected, customers who are stuck on the payment type selection screen (devices 2 and 3 in FIG. 3) are likely to be customers who are looking for a desired payment method among the many available payment methods (payment types) but are having difficulty finding it. Therefore, devices that are stuck on the payment type selection screen for a predetermined time (for example, about 20 seconds) or more may be displayed with the highest priority.

[0078] For example, in relation to the priority order in (D11) above, the devices may be displayed in the order of: devices for which no payment method has been selected and which have been stalled on the payment type selection screen for a predetermined time or more based on the operation of the payment method button → devices for which the payment method is cash → devices for which the payment method is non-cash → devices for which no payment method has been selected and which have not been stalled on the payment type selection screen for a predetermined time or more based on the operation of the payment method button. In relation to the priority order in (D12) above, the devices may be displayed in the order of: devices for which no payment method has been selected and which have been stalled on the payment type selection screen for a predetermined time or more based on the operation of the payment method button → devices for which no payment method has been selected and which have not been stalled on the payment type selection screen for a predetermined time or more based on the operation of the payment method button. The same applies to other priorities such as (A1) and (B1) above. Instead of or in addition to the priority display, devices that have been stalled on the payment type selection screen for a predetermined time or more may be displayed in a different display mode (for example, a different background color) from other devices.

[0079] (D2) Devices that support the specified payment method are extracted and displayed (devices that support payment methods other than the specified one are not displayed). For example, buttons corresponding to each payment method (cash payment button, non-cash payment button, credit card payment button, etc.) are displayed on the list monitoring screen, and devices that support the payment method corresponding to the operated button are extracted and displayed. If two or more devices are extracted, they are displayed in descending order of purchase amount (they may also be displayed in descending order of device number, dwell time, or number of items). Note that buttons for which no devices support the corresponding payment method exist may be displayed in an inoperable manner. Devices that have been dwelled on the payment type selection screen for a predetermined time or more (for example, about 20 seconds) may also be extracted and displayed.

[0080] Although mentioned in the explanation of the back button of the detailed monitoring screen in FIG. 4, the payment type selection screen may be composed of multiple screens (a screen (screen group) consisting of two or more layers). For example, the first layer (the highest payment type selection screen) is a screen that accepts the selection of cash / credit / electronic money, and the registered settlement device 10 (the same goes for other devices such as the registered settlement device 20) may display a second layer (a payment type selection screen for selecting the type of electronic money) that accepts the selection of transportation / circulation / credit when "electronic money" is selected in the first layer, and may display a third layer (a payment type selection screen for selecting the type of transportation electronic money) that accepts the selection of electronic money a of railway company A / electronic money b of railway company B / electronic money c of bus company C when "transportation" is selected in the second layer. In the case of such a layer structure, it is not easy for a customer to find the desired payment method, and support from a store clerk may be required. The transaction status management device 70 can provide support no matter which layer the customer is staying at (for example, (D12) and (D13) above). In addition, related to (D13) above, when the payment type selection screen is made up of multiple screens, the dwell time on the payment type selection screen (the time compared with the specified time) may be counted for each layer individually (when moving to a different layer, the elapsed time counted before the move is reset and counted from the beginning), or may be counted for all layers as a whole (when moving to a different layer, the elapsed time counted before the move is not reset and continues to be counted).

[0081] In addition, when the back button is operated multiple times on a payment type selection screen consisting of multiple screens, it is highly likely that the customer is actually having trouble selecting a payment method, and the situation in which the back button is operated multiple times is one of the situations in which support from a store clerk is required. In this regard, the detailed monitoring screen (symbol e in FIG. 4) displays the number of operations (retry count) of the back button, etc., but the list monitoring screen may also preferentially display or extract and display devices with a predetermined number of operations of the back button, etc., on the list monitoring screen. Furthermore, regardless of whether the list monitoring screen preferentially displays (or extracts and displays) devices with a predetermined number of operations of the back button, etc., on the list monitoring screen, the number of operations of the back button, etc., may be displayed on the list monitoring screen. For example, the back operation count button may be displayed on the list monitoring screen, and devices with a predetermined number of operations of the back button, etc., on the basis of the operation of the back operation count button may be preferentially displayed (or extracted and displayed).

[0082] (E) Indications based on the purchase of a given product Prescribed products (age verification products such as alcohol and tobacco, products with security tags that can be removed by store staff, high-value products above a certain amount, etc.) require support (intervention) from a store staff member, so they are displayed preferentially.

[0083] (E1) A device including a specific product as a purchased product is displayed preferentially over a device not including the specific product. For example, a clerk confirmation product button is displayed on the list monitoring screen, and a device including a specific product is displayed preferentially over a device not including the specific product based on the operation of the clerk confirmation product button. That is, the devices including the specific product are displayed in the order of → devices not including the specific product, from the leftmost side of the top row of the previous page. If there are two or more devices including the specific product, they are displayed in order of the number of products of the specific product (they may be displayed in order of device number, stagnation time, high purchase amount, or number of products (total number of products)). The same applies to the case of (E2) below. If there are two or more devices not including the specific product, they are displayed in order of device number (they may be displayed in order of stagnation time, high purchase amount, or number of products). If there is no device including the specific product, the clerk confirmation product button may be displayed in an inoperable manner. The same applies to the case of (E2) below.

[0084] (E2) Devices that include a specific product as a purchased product are extracted and displayed (devices that do not include the specific product are not displayed). For example, devices that include a specific product as a purchased product based on the operation of the store clerk confirmation product button are extracted and displayed.

[0085] (F) Display based on operator (customer) Display monitored devices based on the operator. Since the frequency and tendency of support may differ depending on the operator, display is prioritized according to the operator (preferentially displaying devices of operators of interest).

[0086] (F1) Display devices by operator. For example, an operator button may be displayed on the list monitoring screen, and based on the operation of the operator button, the devices being operated by the customer, followed by the devices being operated by the store clerk (for example, devices in normal mode that are registering products), may be displayed from the leftmost side in the top row of the previous page. If there are two or more devices being operated by customers, they are displayed in order of downtime (they may also be displayed in order of device number, or highest purchase amount, or largest number of products). If there are two or more devices being operated by a store clerk, they are displayed in order of device number.

[0087] Since members (customers who have a membership card) may be familiar with the store and the equipment, non-members may be displayed preferentially. In other words, the order may be displayed from the leftmost side of the top row of the previous page: equipment currently being operated by a customer but for which the customer who is the operator has not been identified (equipment that has not read the membership card) → equipment currently being operated by a customer but for which the customer who is the operator has been identified (equipment that has read the membership card) → equipment currently being operated by a store clerk. If there are two or more equipment currently being operated by a customer but for which the customer who is the operator has not been identified (the same applies to equipment currently being operated by a customer but for which the customer who is the operator has been identified), they are displayed in order of dwell time (they may also be displayed in order of equipment number, or in order of highest purchase amount, or number of products).

[0088] (F2) Devices currently being operated by customers are extracted and displayed. For example, a customer operation button may be displayed on the list monitoring screen, and devices currently being operated by customers may be extracted and displayed based on the operation of the customer operation button. Also, for example, a member card reading no customer operation button may be displayed on the list monitoring screen, and devices currently being operated by customers but for which the operator is not identified (devices not reading member cards) may be extracted and displayed based on the operation of the member card reading no customer operation.

[0089] (G) Display based on lost property As a control for preventing the change from being left behind at the settlement device, there is a control for not issuing a receipt until the change is removed. A control for suspending receipt issuing and using the fact that receipt issuing is suspended as an opportunity to make the customer aware of the presence of the change. However, there is still a risk of the change being left behind. For example, a customer who does not need a receipt may not notice that receipt issuing is suspended because they are indifferent to receipts, and as a result, may not notice the presence of the change. Also, when making a payment by inserting a card such as a credit card, the customer may feel relieved after the payment is completed and forget to remove the card. In either case, the transaction itself is completed, but since leaving something behind (change, card, etc.) is troublesome for both the customer and the store, the device with the left item is preferentially displayed. Note that each device has a function for detecting the removal of the card.

[0090] (G1) Devices with forgotten items are displayed with priority over devices with no forgotten items. For example, a Lost Items button is displayed on the list monitoring screen, and devices with forgotten items are displayed with priority over devices with no forgotten items based on the operation of the Lost Items button. In other words, devices with forgotten items are displayed in the order of the leftmost device on the top row of the previous page, followed by devices with no forgotten items. If there are two or more devices with forgotten items, they are displayed in the order of devices with forgotten cards, followed by devices with forgotten change. Devices with no forgotten items are displayed in order of device number (they may also be displayed in order of the amount of time they have been down, or the highest purchase amount, or the largest number of items). If there are no devices with forgotten items, the Lost Items button may be displayed in an inoperable manner.

[0091] (G2) Extracting and displaying devices in which items have been left behind For example, devices in which items have been left behind may be extracted and displayed based on the operation of a lost item button.

[0092] As described above, since it is troublesome for both customers and stores when something is left behind, even if there is no operation of the "lost item" button, devices where something has been left behind may be displayed preferentially over devices where something is not left behind, or devices where something has been left behind may be extracted and displayed. In other words, devices where something has been left behind may be displayed preferentially without providing a "lost item" button on the list monitoring screen.

[0093] (H) Display based on store clerk's response When a revenue stamp is to be affixed as shown in (C) above, when there are designated products such as age verification products as shown in (E) above, or when there is something left behind as shown in (G) above, a store clerk must be involved. Also, when a store clerk is called, a store clerk must be involved. Therefore, devices that require a store clerk to be involved are displayed preferentially.

[0094] (H1) Devices that require clerk assistance are displayed preferentially over devices that do not require clerk assistance. For example, a clerk assistance button is displayed on the list monitoring screen, and devices that require clerk assistance based on the operation of the clerk assistance button are displayed preferentially over devices that do not require clerk assistance. That is, devices that require clerk assistance → devices that do not require clerk assistance are displayed from the leftmost side of the top row of the previous page. If there are two or more devices that require clerk assistance, they are displayed in a predetermined order (for example, device with a lost item → device with a clerk call → device with a predetermined product such as an age verification product → device that requires a revenue stamp to be affixed). If there are two or more devices that do not require clerk assistance, they are displayed in order of device number (they may be displayed in order of stagnation time, high purchase amount, or number of products). If there is no device that requires clerk assistance, the clerk assistance button may be displayed in an inoperable manner.

[0095] (H2) Extracting and displaying devices that require a store clerk's assistance For example, devices that require a store clerk's assistance may be extracted and displayed based on the operation of a store clerk assistance button.

[0096] Since a store clerk's response is essential and a prompt response is required, devices requiring a store clerk's response may be displayed preferentially over devices not requiring a store clerk's response even without the operation of the store clerk response button, or devices requiring a store clerk's response may be extracted and displayed. In other words, devices requiring a store clerk's response may be displayed preferentially without providing a store clerk response button on the list monitoring screen.

[0097] (I) Display based on device type The devices are diversified, and as described above, each device may be a standard type equipped with both a cash payment section and a non-cash payment section, a cash-only type equipped with only a cash payment section, or a non-cash-only type equipped with only a non-cash payment section. In the case of a dedicated machine, the settlement function is limited (cash-only machines do not allow non-cash settlement, and non-cash-only machines do not allow cash settlement), so it is common for a store clerk to confirm the settlement method desired by the customer and guide the customer to a dedicated machine that matches the customer's desire. However, there may be cases where the store clerk guides the customer to a machine different from the one he or she should have guided due to insufficient communication with the customer (a case where a customer who wants to pay by cash is guided to a non-cash-only machine, or a case where a customer who wants to pay by non-cash is guided to a cash-only machine), or a case where the store clerk guides the customer to a correct payment method but then requests a change in the payment method (for example, a case where the customer does not have enough cash on hand and requests to switch to a credit card, or a case where the customer cannot find a credit card and requests to switch to cash). In addition, if a customer is a regular, they may move to a machine that suits their payment method without being guided by a store clerk, but as mentioned above, there may be situations where the customer wishes to change the payment method. Since it is necessary to provide quick support in such situations (customers), it is necessary to increase the sensitivity of monitoring for dedicated machines where such situations may occur compared to standard equipment machines.

[0098] (I1) Dedicated machines (cashless machines, cashless machines) are displayed with priority over standard-equipped machines. For example, a dedicated machine button is displayed on the list monitoring screen, and the machines are displayed in the order of dedicated machines (cashless machines → cashless machines) → standard-equipped machines based on the operation of the dedicated machine button.

[0099] (I2) Dedicated machines are extracted and displayed. For example, dedicated machines (non-cash only machines, cash only machines) may be extracted and displayed based on the operation of a dedicated machine button. Also, for example, a non-cash only machine button and a cash only machine button may be displayed on the list monitoring screen, and non-cash only machines may be extracted and displayed based on the operation of the non-cash only machine button, or cash only machines may be extracted and displayed based on the operation of the cash only machine button.

[0100] As described above, the display method of the monitored devices on the list monitoring screen can be switched as needed, so that the monitored devices can be monitored accurately and flexibly. Also, when there are many monitored devices, if all the devices are displayed on one page, the display area for each device becomes narrow, so the devices are displayed across multiple pages. However, if the monitored devices are displayed in a fixed order (for example, in device number order), it is inefficient because it is necessary to frequently go back and forth between pages to check them. However, if the display method can be switched as described above, the devices to be checked are basically displayed on the first page, so there is no need to frequently go back and forth between pages, which is efficient.

[0101] (Call clerk) A supplementary explanation regarding calling a store clerk will be given. In the area of ​​device 7 on the list monitoring screen in Fig. 3, a message indicating that a store clerk is being called is displayed. When the transaction status management device 70 receives a store clerk call notification sent from one device (or receives a response from one device indicating that a store clerk has been called as a response to an inquiry about the occurrence of an event), the transaction status management device 70 displays a message indicating that a store clerk is being called in the area of ​​that device on the list monitoring screen.

[0102] When a customer needs assistance from a store clerk (for example, when there is a product that cannot be registered no matter how many times a customer tries, or when the customer does not know how to operate the system, such as not knowing how to read a membership card or use a gift certificate), the customer operates a store clerk call button (for example, a store clerk call button displayed on the screen, or a store clerk call button provided as an operation unit (hard key)). Based on the operation of the store clerk call button, each device sends a store clerk call notification as a store clerk call process (or responds to an inquiry from the transaction status management device 70 about the occurrence of an event by saying that a store clerk has been called). Note that, in addition to the notification or response, each device may, as a store clerk call process, cause the light-emitting unit to emit light in a predetermined light-emitting mode (light-emitting mode corresponding to a store clerk call), or may display on the customer side display unit that a store clerk is being called, or may display on the store clerk side display unit that a store clerk is being called.

[0103] Also, each device may execute the clerk call process without operating the clerk call button. For example, each device may execute the clerk call process without operating the clerk call button when a clerk needs to perform maintenance such as a shortage of change (including near end) or when the receipt paper is exhausted (including near end). Also, each device may execute the clerk call process without operating the clerk call button when a revenue stamp is to be affixed as shown in (C) above, when there is a specified product such as an age verification product as shown in (E) above, or when there is a left-behind item as shown in (G) above. Also, for example, a fully self-service device (including a device in a fully self-service mode) may execute the clerk call process without operating the clerk call button when the transaction amount exceeds a set upper limit amount (amount determined as a high amount separately from the amount of affixing a revenue stamp).

[0104] The embodiment has been described above, and the transaction status management device 70 of the above embodiment can provide suitable support to customers. Support for customers needs to be provided depending on the situation, but the transaction status management device 70, for example, can refer to the detailed monitoring screen (FIG. 4), speak to the customer when necessary, and refrain from speaking to the customer when it is not necessary, as this may lead to an increased burden on the store clerk and stress on the customer.

[0105] Conventionally, it was difficult to grasp the situation from the start of settlement until its completion (for example, it was not possible to grasp the progress until the message "Payment completed" was displayed). On the other hand, with the transaction status management device 70, the situation is shown in detailed granularity, for example as shown in FIG. 4, making it easier to determine whether or not support (assistance) is needed and the timing of support. In other words, conventionally, the first response was to simply go up to the customer and try to speak to them, which could lead to increased burden on the store clerk and stress for the customer, but with the transaction status management device 70, it is possible to grasp the detailed situation and therefore provide appropriate support, including whether or not support is needed and the timing.

[0106] In addition, since the transaction status management device 70 can switch the display method of the monitored devices on the list monitoring screen (Fig. 3) by using a button or the like, the display method of the monitored devices can be appropriately switched as necessary, allowing the monitored devices to be monitored accurately and flexibly. Also, when there are many monitored devices, the monitored devices are displayed across multiple pages as in the list monitoring screen (Fig. 3), but by switching the display method of the monitored devices, there is no need to frequently go back and forth between pages, and they can be monitored efficiently on the first page.

[0107] (Variations, etc.) Although the embodiment has been described above, the device configuration, data configuration, processing flow, display and output modes, etc. can be appropriately changed, for example, as shown in the following (1) to (4). In addition, the following (1) to (4) may be appropriately combined with each other.

[0108] (1) In the above embodiment, an example has been described in which an inoperable (invalid) button is displayed in an inoperable manner (indicated by a dashed line in the drawing), but an inoperable button may be hidden.

[0109] (2) In the above embodiment, an example was described in which the devices to be monitored were displayed in a list on the list monitoring screen, but devices that require customer support may be displayed in a manner that makes it clear that support is required. For example, the display area of ​​a device that satisfies a certain condition (e.g., a device where something has been left behind, a device where a store clerk has been called, a device where 30 seconds of stagnation have elapsed, etc.) may be displayed in a different display mode (e.g., a different background color, etc.) from the display areas of other devices. The display mode may be different depending on the situation (cause) in which support is required (e.g., a device where something has been left behind has a red background, a device where a store clerk has been called has a yellow background, a device where 30 seconds of stagnation have elapsed has an orange background, etc.).

[0110] (3) In the above embodiment, the transaction status management device 70 may be a personal computer installed in a store. However, the transaction status management device 70 may be a portable device (such as a laptop computer used by a store clerk, a tablet terminal used by a store clerk, or a smartphone used by a store clerk). In other words, a tablet terminal or a smartphone used by a store clerk may display the list monitoring screen (FIG. 3) or the detailed monitoring screen (FIG. 4) as the transaction status management device 70. At the beginning, the transaction status management device 70 may be one or more, and if there are two or more, all of the devices may be installed devices, all of the devices may be portable devices, or a mixture of the devices may be used. In addition, although the display unit of a portable device is relatively small, the list monitoring screen can extract and display the devices to be monitored as described above. Therefore, if the devices to be monitored are extracted and displayed, a larger area can be secured for each device, making it easier to see (i.e., easier to monitor).

[0111] (4) The transaction status management device 70 may function as a thin client. For example, a cloud server may execute a program for controlling the operation of the transaction status management device 70, and the transaction status management device 70 may display a screen using a browsing function.

[0112] <Overview of the embodiment> [Technical field] The present invention relates to a system and a monitoring device. [Background technology] A configuration is known in which terminal devices such as POS terminal devices and credit authentication terminal devices are monitored from a remote location via a public line network and instructions are given remotely to an operator of a terminal device that has experienced a malfunction (see, for example, Patent Document 1). [Prior art document] [Patent documents] [Patent Document 1] Japanese Patent Application Laid-Open No. 07-210729 [Summary of the Invention] [Problem to be solved by the invention] However, there is room for improvement in support for customers who are operators. The present invention has been made in consideration of such circumstances, and has an object to provide a technology that can provide support to customers in an appropriate manner according to the situation. [Means for solving the problem]

[0113] (1) One aspect for solving the above-mentioned problems is a system (e.g., sales system 1) that monitors a settlement device (e.g., registered settlement device 10, registered settlement device 20, registered settlement device 30, registered device 40, settlement device 50, settlement device 60) that executes settlement processing based on settlement operations by customers, and is characterized in that the system has a display means that displays information regarding the settlement operations in the settlement device (e.g., displaying the list monitoring screen of Figure 3 and displaying the detailed monitoring screen of Figure 4). According to the system of (1), support for customers can be provided in an optimal manner.

[0114] (2) The system described in (1) is characterized in that, when a credit card PIN is entered at the settlement device, the display means displays, as information related to the settlement operation, that the credit card PIN is being entered (see, for example, device 4 in Figure 3). According to the system of (2), the store clerk can recognize that the customer at the payment device is in the process of inputting the PIN number of the credit card. In other words, after recognizing that the PIN number is being input, the store clerk can determine whether or not the customer needs assistance. In addition, since it is possible to grasp how long it takes the customer to input the PIN number (Fig. 3, Fig. 4), it is also possible to accurately determine whether or not to call out to the customer based on the time it takes, and the timing of the call.

[0115] (3) The system described in (1) or (2) is characterized in that the display means displays information regarding the settlement operation in a manner that makes it clear that the customer requires support (for example, by displaying the display area of ​​a device requiring support in a different background color on a list monitoring screen). The system (3) enables customer support to be provided accurately and quickly.

[0116] (4) The system described in (1) or (2) is characterized in that the display means displays the multiple payment devices based on a predetermined priority order (for example, in order of longest dwell time, number of products, highest purchase amount, etc.). The system (4) enables efficient monitoring.

[0117] (5) One aspect for solving the above-mentioned problems is a monitoring device (e.g., a transaction status management device 70) that monitors a settlement device that executes settlement processing based on a customer's settlement operation, and is characterized in that the monitoring device has a display means for displaying information regarding the settlement operation in the settlement device. According to the system of (5), support for customers can be provided in an optimal manner.

[0118] In addition, a program for realizing the functions of each of the above-described devices (registration and settlement devices 10, 20, 30, registration device 40, settlement devices 50, 60, transaction status management device 70, etc.) may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read into a computer system and executed to perform processing of each of the above devices. Here, "reading a program recorded on a recording medium into a computer system and executing it" includes installing the program into a computer system. The "computer system" here includes hardware such as an OS and peripheral devices. In addition, the "computer system" may include multiple computer devices connected via a network including the Internet, a WAN, a LAN, a dedicated line, and other communication lines. In addition, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, an optical magnetic disk, a ROM, a CD-ROM, and a storage device such as a hard disk built into a computer system. In this way, the recording medium storing the program may be a non-transient recording medium such as a CD-ROM. In addition, the recording medium also includes a recording medium provided inside or outside and accessible from a distribution server to distribute the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program in a format executable by the terminal device. In other words, the format in which the program is stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, downloaded at different times, and then combined on the terminal device, or each of the divided programs may be distributed by a different distribution server. Furthermore, the "computer-readable recording medium" includes a memory that holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted via a network. The above program may also be for realizing part of the above-mentioned functions.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program). [Explanation of symbols]

[0119] 1...Sales system, 10...Registration and settlement device, 20...Registration and settlement device, 30...Registration and settlement device, 40...Registration device, 50...Settlement device, 60...Settlement device, 70...Transaction status management device, 80...Store controller, 90...Head office server

Claims

1. A system for monitoring a payment device that executes a payment process based on a payment operation by a customer, comprising: A display means for displaying information regarding the settlement operation in the settlement device A system comprising:

2. The display means includes:

2. The system according to claim 1, wherein when a personal identification number of a credit card is inputted into said settlement device, a message indicating that the personal identification number of the credit card is being inputted is displayed as information regarding said settlement operation.

3. The display means includes:

3. The system according to claim 1, wherein information regarding the settlement operation is displayed in a manner that indicates that the customer requires assistance.

4. The display means includes: The system according to claim 1 or 2, characterized in that the plurality of settlement devices are displayed based on a predetermined priority order.

5. A monitoring device that monitors a payment device that executes a payment process based on a payment operation by a customer, A display means for displaying information regarding the settlement operation in the settlement device A monitoring device comprising:

Images