Rental car management system, rental car management apparatus, rental car management method, and rental car management program

Abstract

To enable one-way use of a one-way rental car which is out of service.SOLUTION: A rental car management system includes a management apparatus, a business operator terminal of a rental car business operator that issues a request for out-of-service operation of an out-of-service vehicle, and a user terminal of a user who uses a one-way rental car, which are connected over a network. The business operator terminal of at least one rental car business operator transmits out-of-service request information to the management apparatus. The management apparatus generates one-way rental information from one or more pieces of out-of-service request information. The management apparatus transmits the one-way rental information to the user terminal. The user terminal transmits, to the management apparatus, reservation selection information pertaining to an out-of-service vehicle selected from the one-way rental information. The management apparatus generates reservation confirmation information pertaining to the out-of-service vehicle selected by the received reservation selection information. The management apparatus transmits the reservation confirmation information to a business operator terminal of the selected out-of-service vehicle.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] TECHNICAL FIELD The embodiments described herein relate to techniques for managing rental cars. [Background technology]

[0002] With one-way rental cars, one issue is transporting abandoned cars.

[0003] Patent Document 1 discloses a method in which recommended conditions are presented to a user who has made a reservation request, so that the user who has made the reservation cooperates in forwarding a rental car that is scheduled to be forwarded.

[0004] Furthermore, Patent Document 2 discloses that when a drop-off reservation is made, a forwarder who wishes to use car sharing is recruited to forward the vehicle from the drop-off location to the forwarding location, and the forwarder forwards the vehicle. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2022-139013 A [Patent Document 2] JP 2018-041197 A Summary of the Invention [Problem to be solved by the invention]

[0006] However, in Patent Document 1, a discount is offered to the user for changing the vehicle type and the schedule, but this changes the user's wishes, forcing the user to make undesirable changes. In addition, in Patent Document 2, a driver is recruited for the forwarding, which creates a problem in that costs are paid to the driver.

[0007] To provide a rental car management system, management server, terminal, and method that eliminates the need to request a delivery company for delivery by matching a one-way rental car delivery vehicle with a general user who wishes to use it one way, and enables a general user who wishes to use it one way to use the one-way rental car delivery vehicle for one way. [Means for solving the problem]

[0008] The present invention is a rental car management system that includes a management device, an operator terminal owned by a rental car company that requests the delivery of a vehicle for delivery, and a user terminal owned by a user of a one-way rental car, all connected via a network, in which the operator terminal owned by one or more rental car companies transmits delivery request information to the management device, the management device generates one-way rental information from the one or more delivery request information, the management device transmits the one-way rental information to the user terminal, the user terminal transmits reservation selection information regarding a vehicle for delivery selected from the one-way rental information to the management device, the management device generates reservation confirmation information regarding the vehicle for delivery selected by the received reservation selection information, and the management device transmits the reservation confirmation information to the operator terminal of the selected vehicle for delivery. Effect of the Invention

[0009] According to the rental car management system of the present invention, it is possible for general users to use a one-way rental vehicle for one-way transportation. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 shows an example of a system configuration. [Diagram 2] FIG. [Diagram 3] FIG. 2 is a block diagram of a carrier terminal. [Figure 4] Block diagram of a user terminal. [Diagram 5] Block diagram of the vehicle [Figure 6] 4 is a flowchart of a rental car management process. [Figure 7] FIG. 13 is a diagram showing a display screen of a user terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] An example of the system configuration of the embodiment is shown in Fig. 1. The rental car management system 1 includes a management device 100 owned by an operator of a rental car management business, an operator terminal 200 (200a to 200c) owned by a rental car company that requests the delivery of a one-way rental car, a user terminal 300 (300a to 300c) owned by a user who wishes to use a rental car for a one-way trip, and a delivery vehicle 400 (400a to 400c). Note that the numbers of the rental car management device 100, the operator terminal 200, the user terminal 300, and the delivery vehicle 400 are not limited to the numbers shown in Fig. 1.

[0012] The configuration of a control system of a management device 100 owned by an operator of a rental car business will be described. Fig. 2 is a block diagram of the management device 100 according to the embodiment. A CPU (Central Processing Unit) 102, a ROM (Read Only Memory) 103, a RAM (Random Access Memory) 104, and an external I / F (Interface) 105 are connected via a system bus 106. The CPU 102, the ROM 103, and the RAM 104 constitute a control unit 101. The management device is a server or the like.

[0013] The ROM 103 stores in advance programs executed by the CPU 102 and threshold values.

[0014] In the RAM 104, various memory areas are dynamically formed, such as an area in which the programs executed by the CPU 102 are expanded, and a work area which serves as a working area for data processing by the programs.

[0015] The RAM 104 has a forwarding request information storage area that stores forwarding request information from the business operator terminal 200. The forwarding request information stored in the forwarding request information storage area is received from the business operator terminal 200 through the external I / F 105. The forwarding request information stored in the forwarding request information storage area includes (1) rental car company ID: serial number of the rental car company that accepts the forwarding request (e.g., 1111), (2) departure office: departure point of the rental car to be forwarded (e.g., Tokyo office), (3) return office (e.g., Yokohama office), (4) departure date and time (e.g., April 1, 2023, 15:00), (5) return date and time (e.g., April 3, 2023, 13:00), (6) vehicle type and options (e.g., vehicle type XXX, child seat), and (7) matching deadline (e.g., March 1, 2023) (Table 1). The number of rental car companies is not limited to the number in Table 1, and other items may be included.

[0016] Furthermore, the departure and return locations are not limited to the business office of the operator, but may be off-street parking lots, parking lots at facilities such as airports, or other locations where parking is possible.

[0017] [Table 1]

[0018] The RAM 104 has a user information storage area for storing user information on registered users. The user information to be stored in the user information storage area is received from the user terminal 300 via the external I / F 105. The user information includes (1) a user ID (e.g., 1234), (2) user information: the user's address, name, sex, date of birth, phone number, email address, SNS account, etc., (3) rating information: a rating (e.g., AA) calculated based on the user's driving history (number of uses, number of cancellations, accident history, etc.) and a score obtained by a driving diagnosis application, and (4) driving history information: information on the user's past usage history (e.g., between Tokyo and Yokohama) (Table 2). Note that the number of users is not limited to the number in Table 2, and other items may be included. In addition, for the driving diagnosis application, a known diagnosis system provided in a smartphone, a car navigation system, or a drive recorder may be used.

[0019] [Table 2]

[0020] The control unit 101 of the management device 100 accumulates "driving records" such as "number of uses," "number of cancellations," "accident history," and "gold license," calculates a rating from the driving records, and stores the rating information in the user information. The control unit 101 of the management device 100 may also calculate a rating based on a score output by a driving diagnosis app stored in a drive recorder, a user terminal (such as a smartphone), or an in-vehicle terminal (such as a car navigation system).

[0021] In addition, the "driving performance" may include performance such as "whether the vehicle was returned on time", "whether the returned vehicle was clean", "whether there were any payment problems", "whether there were any communication problems such as contact", "whether there were any traffic violations", etc. In addition, if information on sudden starts and stops and speeding can be obtained from a drive recorder or an in-vehicle terminal, the rating may be calculated based on that information.

[0022] The storage means for storing the forwarding request information and the user information is not limited to ROM and RAM, and may be a HDD (hard disk drive) or an SSD (solid state drive).

[0023] The external I / F 105 is an interface for communicating with external devices such as the operator terminal 200 and the user terminal 300. The external I / F 105 may be any interface that performs data communication with an external device. For example, the external I / F 105 may be a device (such as a USB memory) that is locally connected to the external device, or may be a network interface for communication via a network. Furthermore, the data communication method may be Wi-Fi (registered trademark) communication or USB communication.

[0024] The operator terminal 200 has a network interface that enables wireless communication, and enables each function by loading a program stored in a storage medium into a memory and running the program on a CPU.

[0025] The configuration of a control system of the business operator terminal 200 owned by a rental car company requesting delivery of a one-way rental car will be described. The business operator terminal 200 is, for example, a smartphone, a tablet, or a notebook or desktop computer. FIG. 3 is a block diagram of the business operator terminal 200 according to an embodiment. A CPU 202, a ROM 203, a RAM 204, an external I / F 205, and an operation panel 206 are connected via a system bus 207. The CPU 202, the ROM 203, and the RAM 204 constitute a control unit 201.

[0026] The ROM 203 stores in advance programs executed by the CPU 202 and threshold values.

[0027] In the RAM 204, various memory areas are dynamically formed, such as an area in which the programs executed by the CPU 202 are expanded and a work area which serves as a working area for data processing by the programs.

[0028] The storage means is not limited to ROM and RAM, and may be a HDD (hard disk drive) or an SSD (solid state drive).

[0029] The external I / F 205 is, for example, an interface for communicating with an external device such as the management device 100. The external I / F 205 may be any interface that performs data communication with an external device. For example, the external I / F 205 may be a device (such as a USB memory) that is locally connected to the external device, or may be a network interface for communicating via a network. Furthermore, the data communication method may be Wi-Fi (registered trademark) communication or USB communication.

[0030] The operation panel 206 is a user interface in which a display unit and a touch panel are integrated. The operation panel 206 is arranged on the front of the main body of the company terminal 200, and has a display unit equipped with a touch panel. The control unit 201 controls the content displayed on the display unit of the operation panel 206. The operation panel 206 outputs information input via the touch panel to the control unit 201. Information relating to each process input from the operation panel 206 is stored in a predetermined area of ​​the RAM 203 as processing information.

[0031] The user interface is not limited to an operation panel, but may be a display, a keyboard, a mouse, a microphone, etc.

[0032] The user terminal 300 has a network interface that enables wireless communication, and enables each function by loading a program stored in a storage medium into memory and running the program on a CPU.

[0033] The configuration of the control system of a user terminal 300 owned by a user who wishes to use a rental car for a one-way trip will be described. The user terminal 300 is, for example, a smartphone, a tablet, or a notebook computer. FIG. 4 is a block diagram of the user terminal 300 of the embodiment. A CPU 302, a ROM 303, a RAM 304, an external I / F 305, an operation panel 306, and a GPS sensor 308 are connected via a system bus 307. The CPU 302, the ROM 303, and the RAM 304 constitute a control unit 301.

[0034] The ROM 303 stores in advance programs and thresholds executed by the CPU 302. The ROM 303 stores in advance a program for acquiring position information (current location) of the user terminal 300 by the GPS sensor 308.

[0035] Various memory areas are dynamically formed in the RAM 304, such as an area for expanding the programs executed by the CPU 302 and a work area which serves as a working area for data processing by the programs. The RAM 404 has a position storage area which stores latitude and longitude information of the current location of the user terminal 300. The position information stored in the position storage area includes information acquired by the GPS sensor 308.

[0036] The storage means is not limited to ROM and RAM, and may be a HDD (hard disk drive) or an SSD (solid state drive).

[0037] The external I / F 305 is, for example, an interface for communicating with an external device such as the management device 100. The external I / F 305 may be any interface that performs data communication with an external device. For example, the external I / F 305 may be a device (such as a USB memory) that is locally connected to the external device, or may be a network interface for communicating via a network. Furthermore, the data communication method may be Wi-Fi (registered trademark) communication or USB communication.

[0038] Operation panel 306 is a user interface in which a display unit and a touch panel are integrated. Operation panel 306 is arranged on the front of the main body of user terminal 300, and has a display unit equipped with a touch panel. Control unit 301 controls the content displayed on the display unit of operation panel 306. Operation panel 306 outputs information input via the touch panel to control unit 301. Information relating to each process input from operation panel 306 is stored in a predetermined area of ​​RAM 303 as processing information.

[0039] The GPS sensor 308 acquires the latitude and longitude of the user terminal 300. In the embodiment, an example is shown in which a GPS is used as a sensor for acquiring the latitude and longitude of the user terminal 300, but this is not limiting, and the latitude and longitude can also be calculated using information from, for example, a geomagnetic sensor, an acceleration sensor, and a gyro sensor.

[0040] The user interface is not limited to an operation panel, but may be a display, a keyboard, a mouse, a microphone, etc.

[0041] The vehicles 400a to 400c (collectively referred to as 400) have a network interface that enables wireless communication, and each function is enabled by loading a program stored on a storage medium into memory and running the program on a CPU.

[0042] The configuration of the control system of a vehicle 400 owned by a rental car company requesting the delivery of a one-way rental car will be described. The vehicle 400 is, for example, a rental car. FIG. 5 is a block diagram of the vehicle 400 according to the embodiment. A CPU 402, a ROM 403, a RAM 404, an external I / F 405, and a GPS sensor 406 are connected via a system bus 407. The CPU 402, the ROM 403, and the RAM 404 constitute a control unit 401.

[0043] The ROM 403 stores in advance programs and thresholds to be executed by the CPU 402. The ROM 403 stores in advance a program for acquiring position information of the vehicle 400 by the GPS sensor 107.

[0044] In the RAM 404, various memory areas are dynamically formed, such as an area for expanding the programs executed by the CPU 402 and a work area which serves as a work area for data processing by the programs. The RAM 404 has a position storage area which stores latitude and longitude information of the current location of the vehicle 400. The position information stored in the position storage area includes information acquired by the GPS sensor 406.

[0045] The storage means is not limited to ROM and RAM, and may be a HDD (hard disk drive) or an SSD (solid state drive).

[0046] The external I / F 405 is, for example, an interface for communicating with an external device such as the management device 100. The external I / F 405 may be any interface that performs data communication with an external device. For example, the external I / F 405 may be a device (such as a USB memory) that is locally connected to the external device, or may be a network interface for communicating via a network. Furthermore, the data communication method may be Wi-Fi (registered trademark) communication or USB communication.

[0047] The GPS sensor 406 acquires the latitude and longitude of the vehicle 400. In the embodiment, an example is shown in which a GPS is used as a sensor for acquiring the latitude and longitude of the vehicle 400, but the invention is not limited thereto, and the latitude and longitude can be calculated using information from, for example, a geomagnetic sensor, an acceleration sensor, and a gyro sensor.

[0048] In the embodiment of the rental car management system 1 (management device 100) having the above-mentioned configuration, the rental car management system 1 (management device 100) executes rental car management processing (method) based on a program preset in each device (management device 100) in the system. Figure 6 is a flowchart of the rental car management processing (rental car management method) of the embodiment.

[0049] The business operator terminal 200 owned by the business requesting the delivery of a one-way rental car transmits delivery request information to the management device 100 (a server dedicated to operating a rental car intermediation website) (STEP 1).

[0050] The contents of the forwarding request information are as follows: (1) Rental Car Company ID: The serial number of the rental car company that accepts the forwarding request (e.g. 1111) (2) Departure point: the departure point of the rental car to be forwarded (e.g. Tokyo office) (3) Return location: The location where the rental car will be returned (e.g. Yokohama Sales Office) (4) Departure date and time (e.g. April 1, 2023, 15:00) (5) Return date and time (e.g. April 3, 2023, 13:00) (6) Vehicle type and options (e.g. vehicle type XXX, child seat) (7) Matching deadline (e.g. March 1, 2023)

[0051] The control unit 101 of the management device 100 receives the forwarding request information transmitted from the business operator terminal 200 via the external I / F 105 and stores it in the forwarding request information storage area of ​​the RAM 104 .

[0052] The control unit 101 of the management device 100 performs one-way rental information processing based on the forwarding request information transmitted from the business operator terminal 200, and generates one-way rental information (STEP 2). Table 3 shows the one-way rental information.

[0053] [Table 3]

[0054] The departure point, return point, departure date and time, return date and time, vehicle type / options, matching deadline, and delivery deadline of the one-way rental information are the same as those of the delivery request information, but the control unit 101 of the management device 100 may generate the one-way rental information by performing additional processing to delete information that is not necessary for the user from the delivery request information or to add new information such as fees to the delivery request information.

[0055] When the matching deadline of the forwarding request information (Table 1) is approaching or there is a forwarding vehicle that is not matched, the control unit 101 of the management device 100 may change the fee of the one-way rental information (Table 3) for the forwarding vehicle to a lower price. This makes it possible to reduce the occurrence of rental cars that cannot be forwarded.

[0056] The "fee" in Table 3 for each user can be changed not only by rating, but also by the control unit 101 of the management device 100 setting the fee for the one-way rental information (Table 3) higher if the departure date and time or return date and time in the forwarding request information (Table 1) is in the high season, and setting the fee for the one-way rental information (Table 3) lower if it is in the low season. The fee may also be set according to the day of the week (higher on weekends) or the time of day (lower in the early morning and late at night). The fee may also be reduced according to the length of time the vehicle is parked.

[0057] The control unit 101 of the management device 100 transmits the one-way rental information to the user terminals 300 pre-stored in the user information storage area of ​​the RAM 104 via the external I / F 105 (STEP 3). The control unit 101 of the management device 100 may transmit the one-way rental information to some of the user terminals 300 via the external I / F 105 based on the user information.

[0058] The control unit 101 of the management device 100 may transmit one-way rental information to the user terminal 300 of a user who is close to the departure point or return point, based on the user's address in the user information (Table 2), for a vehicle for which the matching deadline in the forwarding request information (Table 1) is approaching. This encourages users to use the vehicle, and reduces the occurrence of rental cars that cannot be forwarded.

[0059] The control unit 101 of the management device 100 may receive GPS location information from the user terminal 400 for a vehicle for which the matching deadline for the delivery request information (Table 1) is approaching, and based on this current location, transmit one-way rental information to the user terminal 300 of a user who is close to the departure or return location.

[0060] The control unit 101 of the management device 100 may receive one-way reservation selection information that exceeds the number of vehicles to be delivered in the delivery request information, and if there is an unmatched one-way reservation selection, store the users who were unable to make a one-way reservation in a waiting list (not shown) stored in the control unit 101, and when new delivery request information is received, send the corresponding one-way rental information to the user terminal 300 of the user stored in the waiting list.

[0061] The control unit 101 of the management device 100 receives one-way reservation selection information that exceeds the number of vehicles to be forwarded in the forwarding request information, and if there is an unmatched one-way reservation selection, it may store the users who were unable to make a one-way reservation in a waiting list (not shown) stored in the control unit 101, generate one-way rental information including vehicles for other dates, times, and other departure and return locations, and send it to the user terminal 300 of the users stored in the waiting list.

[0062] The control unit 101 of the management device 100 may transmit one-way rental information to a user terminal 300 where the departure point or return point of the forwarding request information overlaps with the user's address or driving history of the user information.

[0063] The control unit 101 of the management device 100 may refer to the "rating" information in the user information in STEP 2.1 of Fig. 6, and transmit one-way rental information to user terminals 300 whose "rating" is equal to or higher than a predetermined value in STEP 3. This will ensure that the car will be delivered by a driver who is a good driver, which will promote this service to rental car companies.

[0064] The control unit 101 of the management device 100 may refer to the "rating" information of the user information in STEP 2.1 of Fig. 6, and transmit one-way rental information to the user terminal 300 in accordance with the "rating" in STEP 3. As a result, since one-way rental information is transmitted to the user terminal in accordance with the rating, it is possible to transmit one-way rental information with a low fee to a user with a high rating, and one-way rental information with a high fee to a user with a low rating, or to transmit no one-way rental information at all.

[0065] The control unit 101 of the management device 100 may refer to the "rating" information in the user information in STEP 2.1 of Fig. 6, and change the "fee" in Table 3 for each user according to the "rating" (e.g., lower the fee for users with higher ratings). This increases the possibility that a driver with good driving skills will deliver the car, which will appeal to rental car companies.

[0066] In STEP 2.2 of Figure 6, the control unit 101 of the management device 100 receives GPS location information and speed information from the vehicle 400, and in STEP 2.3, the control unit 101 of the management device 100 predicts the date and time of arrival at the departure point from the location information and speed information, and updates the one-way rental information in Table 3 with the departure date and time in real time.

[0067] The control unit 301 of the user terminal 300 displays the one-way rental information received from the management device 100 on an operation panel 306 such as a touch panel display.

[0068] 7 shows a display screen displayed on the operation panel 306 of the user terminal 300. The display contents of the operation panel 306 are as follows. (1) One-way rental information: departure point, return point, departure date and time, return date and time (deadline), vehicle type, options, price, etc. (2) Selection button: This is the button that the distributor touches when accepting the job.

[0069] The user views the one-way rental information displayed on the operation panel 306 and selects a vehicle (out-of-service vehicle) to reserve for rental. When the user reserves a vehicle, the user touches the "selection button" displayed on the operation panel 306. At this point, the one-way rental car reservation is completed. When the user touches the "selection button" displayed on the operation panel 306, the control unit 301 of the user terminal 300 transmits the reservation selection information to the management device 100 via the external I / F 305 (STEP 4).

[0070] When the control unit 101 of the management device 100 receives reservation selection information from the user terminal 300 via the external I / F 105, the control unit 101 of the management device 100 determines that a one-way rental car reservation has been made (STEP 5).

[0071] When the management device 100 determines that the reservation has been confirmed from the user terminal 300, the control unit 101 of the management device 100 transmits reservation confirmation information including user information to the operator terminal 200 via the external I / F 105 (STEP 6).

[0072] The control unit 201 of the business operator terminal 200 displays the received user information on the operation panel 206 via the external I / F 205 .

[0073] The user uses the one-way rental car according to the reservation details, which also completes the delivery of the rental car.

[0074] As described above, according to the rental car management system, management device, program, and method of the embodiment, it is possible for general users to use a one-way rental car delivery vehicle for a one-way trip.

[0075] Although the embodiment has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This new embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

[0076] (Invention 1) A rental car management system including a management device, a company terminal owned by a rental car company that requests the delivery of a vehicle, and a user terminal owned by a user of a one-way rental car, which are connected via a network, A business terminal owned by one or more rental car companies transmits forwarding request information to the management device, The management device generates one-way rental information from one or more pieces of forwarding request information; The management device transmits the one-way rental information to the user terminal, The user terminal transmits reservation selection information regarding a vehicle selected from the one-way rental information to the management device, The management device generates reservation confirmation information for the vehicle selected in the received reservation selection information, A rental car management system in which the management device transmits reservation confirmation information to the operator terminal of the selected vehicle for delivery. (Invention 2) The management device The rental car management system according to invention 1 stores user information including rating information based on driving history, and transmits one-way rental information based on the rating information to a user terminal. (Invention 2-1) The management device The rental car management system according to invention 1 stores user information including rating information based on driving history, and does not transmit one-way rental information to users with low ratings in the rating information. (Invention 3) The management device The rental car management system according to invention 1 stores user information including rating information based on driving history, and changes the price of one-way rental information based on the rating information. (Invention 4) The management device Receive GPS location and speed information from the vehicle, The rental car management system according to invention 1 predicts the date and time of arrival at the departure point from location information and speed information, and updates one-way rental information. (Invention 5) A rental car management system according to claim 2, wherein the rating information included in the user information includes a rating calculated by the management device from the user's driving record. (Invention 6) The rental car management system according to invention 2, wherein the rating information included in the user information includes a score output by a driving diagnosis app stored in an in-vehicle terminal or a user terminal. (Invention 7) The management device The rental car management system according to the invention 1, wherein if there is a vehicle for which the matching deadline for the forwarding request information is approaching, or a vehicle for which no matching is available, the fee for the one-way rental information for that vehicle is changed to a lower value. (Invention 8) The management device The rental car management system of invention 1 sets the fee for one-way rental information higher if the departure date and time or return date and time of the forwarding request information is in the high season, and sets the fee for one-way rental information lower if the departure date and time is in the low season. (Invention 9) The management device Remember user information, including user address information; The rental car management system of invention 1 transmits the one-way rental information to the user terminal of a user close to the departure or return location based on the address of the user information for a vehicle for which the matching deadline for the forwarding request information is approaching. (Invention 10) The management device Receives current location information from the user's device using GPS, The rental car management system described in invention 1 transmits one-way rental information to a user terminal in a current location close to the departure point or return point for a vehicle for which the matching deadline for the forwarding request information is approaching. (Invention 11) The management device receiving one-way reservation selection information that exceeds the number of vehicles to be forwarded in the forwarding request information, and if there are any one-way reservations that do not match, storing users who were unable to make one-way reservations in a waiting list; The rental car management system according to invention 1, when new forwarding request information is received, transmits corresponding one-way rental information to the user terminal of the user stored in the waiting list. (Invention 12) The management device The rental car management system described in invention 1 receives one-way reservation selection information that exceeds the number of vehicles to be forwarded in the forwarding request information, and if there is an unmatched one-way reservation, generates and transmits one-way rental information including vehicles for other dates and times and other departure and return locations to the user terminal of the user who was unable to make the one-way reservation. (Invention 13) A management device used in a rental car management system including a management device, a business operator terminal owned by a company requesting the delivery of a rental car, and a user terminal owned by a user of a one-way rental car, all connected via a network, A business terminal owned by one or more rental car companies transmits forwarding request information to the management device, The management device generates one-way rental information from one or more pieces of forwarding request information; The management device transmits the one-way rental information to the user terminal, The user terminal transmits reservation selection information regarding a vehicle selected from the one-way rental information to the management device, The management device generates reservation confirmation information for the vehicle selected in the received reservation selection information, The management device transmits reservation confirmation information to the operator terminal of the selected vehicle for delivery. (Invention 14) A management program executed in a rental car management system including a management device, a business operator terminal owned by a company requesting the forwarding of a rental car, and a user terminal owned by a user of a one-way rental car, all connected via a network, A business terminal owned by one or more rental car companies transmits forwarding request information to the management device, The management device generates one-way rental information from one or more pieces of forwarding request information; The management device transmits the one-way rental information to the user terminal, The user terminal transmits reservation selection information regarding a vehicle selected from the one-way rental information to the management device, The management device generates reservation confirmation information for the vehicle selected in the received reservation selection information, The management device transmits reservation confirmation information to the operator terminal of the selected out-of-service vehicle. (Invention 15) A management method executed in a rental car management system including a management device, a business operator terminal owned by a company requesting the delivery of a rental car, and a user terminal owned by a user of a one-way rental car, all connected via a network, A business terminal owned by one or more rental car companies transmits forwarding request information to the management device, The management device generates one-way rental information from one or more pieces of forwarding request information; The management device transmits the one-way rental information to the user terminal, The user terminal transmits reservation selection information regarding a vehicle selected from the one-way rental information to the management device, The management device generates reservation confirmation information for the vehicle selected in the received reservation selection information, The management device transmits reservation confirmation information to the operator terminal of the selected out-of-service vehicle. [Explanation of symbols]

[0077] 1. Rental car management system 100 Management device 102 CPU 103 ROM 104 RAM 105 External I / F 200 Operator terminal 300 user terminals

Claims

[Claim 1] A rental car management system including a management device, a company terminal owned by a rental car company that requests the delivery of a vehicle, and a user terminal owned by a user of a one-way rental car, which are connected via a network, The business terminal owned by one or more rental car companies transmits forwarding request information to the management device, The management device generates one-way rental information from one or more of the forwarding request information, The management device transmits the one-way rental information to the user terminal, The user terminal transmits reservation selection information regarding a vehicle selected from the one-way rental information to the management device, The management device generates reservation confirmation information regarding the vehicle selected in the received reservation selection information, The management device transmits the reservation confirmation information to the operator terminal of the selected vehicle for delivery.

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