Bank bill handling device and recovery method
The banknote handling device enables self-recovery from jams through processor-guided screen instructions, reducing labor costs by empowering store managers to resolve issues independently.
Patent Information
- Application Number
- JP2023216250
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-12-21
- Publication Date
- 2025-07-03
AI Technical Summary
The unpredictable occurrence of jams in banknote handling devices leads to prolonged working hours for help desk operators, increasing labor costs.
A banknote handling device equipped with a processor that guides users through jam resolution and deposit completion using a display unit, enabling self-recovery without external assistance.
Reduces labor costs by allowing store managers to resolve jams independently, thus minimizing reliance on help desk support.
Smart Images
Figure 2025099536000001_ABST
Abstract
Description
Technical Field
[0001] The present disclosure relates to a banknote handling device and a recovery method.
Background Art
[0002] When an error such as a jam occurs in a banknote handling device installed in a distribution store or the like, a person in charge of managing the store (hereinafter sometimes referred to as a "store manager") contacts the help desk of the banknote handling device manufacturer and performs recovery work on the banknote handling device under the instructions of the help desk operator.
Prior Art Documents
Patent Documents
[0003]
Patent Document 1
Patent Document 2
Summary of the Invention
Problems to be Solved by the Invention
[0004] However, since it is difficult to predict when an error such as a jam will occur in the banknote handling device, the working hours of the help desk operator tend to be long, so the labor cost of the help desk increases.
[0005] Therefore, the present disclosure proposes a technique capable of reducing the labor cost of the help desk.
Means for Solving the Problems
[0006] The banknote handling device of the present disclosure includes a deposit slot into which banknotes are inserted, a discrimination unit that discriminates the banknotes, a storage cassette that stores the banknotes after discrimination, a first conveyance path that is a conveyance path of the banknotes between the deposit slot and the discrimination unit, a second conveyance path that is a conveyance path of the banknotes between the discrimination unit and the storage cassette, a display unit that displays a screen, and a processor. When a jam of the banknotes occurs in the first conveyance path or the second conveyance path, the processor teaches, using the screen, means for eliminating the jam and completing the deposit of the banknotes.
Advantages of the Invention
[0007] According to the technology of the present disclosure, the labor cost of the help desk can be reduced.
Brief Description of the Drawings
[0008]
Figure 1
Figure 2
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Figure 5
Figure 6
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Figure 8
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Figure 10
Embodiments for Carrying Out the Invention
[0009] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. In the following embodiments, the same components are denoted by the same reference numerals.
[0010] [Embodiment] <Configuration of Banknote Handling Device> FIG. 1 is a diagram showing a configuration example of a banknote handling device of the present disclosure. In FIG. 1, the banknote handling device 1 includes a deposit / withdrawal port 11, a processor 12, a memory 13, a banknote discrimination unit 14, a touch panel 15, a first storage cassette 16-1, a second storage cassette 16-2, and a third storage cassette 16-3. For example, 10,000-yen bills are stored in the first storage cassette 16-1, 5,000-yen bills are stored in the second storage cassette 16-2, and 1,000-yen bills are stored in the third storage cassette 16-3. Hereinafter, the first storage cassette 16-1, the second storage cassette 16-2, and the third storage cassette 16-3 may be collectively referred to as the "storage cassette 16".
[0011] The touch panel 15 is an example of a display unit that displays a screen. Further, the touch panel 15 is an example of an input unit that receives inputs from a user or a store manager of the banknote handling device 1.
[0012] In addition, the banknote handling device 1 includes a first conveyance path P1, a second conveyance path P2, a first jam sensor S1, and a second jam sensor S2. The first conveyance path P1 is a conveyance path between the deposit / withdrawal port 11 and the banknote discrimination unit 14, and the second conveyance path P2 is a conveyance path between the banknote discrimination unit 14 and the storage cassette 16. The first jam sensor S1 detects a jam of banknotes in the first conveyance path P1, and the second jam sensor S2 detects a jam of banknotes in the second conveyance path P2. Hereinafter, the first conveyance path P1 and the second conveyance path P2 may be collectively referred to as the "conveyance path P", and the first jam sensor S1 and the second jam sensor S2 may be collectively referred to as the "jam sensor S".
[0013] The banknotes inserted into the deposit / withdrawal slot are conveyed one by one through the first conveyance path P1 to the banknote discriminator unit 14 and are discriminated by the banknote discriminator unit 14. After discrimination, the banknotes are conveyed one by one through the second conveyance path P2 to the storage cassette 16 and are stored in either the first storage cassette 16-1, the second storage cassette 16-2, or the third storage cassette 16-3 according to the denomination discriminated by the banknote discriminator unit 14.
[0014] <Processing procedure in the banknote handling device> FIG. 2 is a diagram showing an example of a processing procedure in the banknote handling device of the present disclosure. FIGS. 3, 4, and 5 are diagrams showing examples of display screens of the present disclosure.
[0015] In FIG. 2, in step S100, the processor 12 causes the first screen D1 shown in FIG. 3 to be displayed on the touch panel 15. In accordance with the display of the first screen D1, the user inserts banknotes into the deposit / withdrawal slot 11, inputs the number of banknotes to be deposited into the banknote handling device 1 for each denomination, and then touches the confirmation button.
[0016] Next, in step S105, the processor 12 determines whether an error has occurred in the banknote handling device 1. When an error has occurred in the banknote handling device 1 (step S105: Yes), the process proceeds to step S110. When no error has occurred in the banknote handling device 1 (step S105: No), the processing procedure ends. An example of an error that occurs in the banknote handling device 1 is a jam of banknotes in the conveyance path P.
[0017] In step S110, the processor 12 outputs an error journal to the memory 13, and the error journal is stored in the memory 13. The error journal includes the number of banknotes already stored in the storage cassette 16 at the time of displaying the first screen D1 in step S100 (i.e., the time of this deposit, hereinafter sometimes referred to as the "number of banknotes before deposit"), the number of banknotes inserted into the deposit / withdrawal port 11 according to the display of the first screen D1 in step S100 (hereinafter sometimes referred to as the "number of banknotes deposited by the user"), the number of banknotes already authenticated by the banknote discrimination unit 14 at the time when an error occurs in the banknote handling device 1 among the banknotes deposited by the user (hereinafter sometimes referred to as the "number of authenticated banknotes"), and the number of banknotes stored in the storage cassette 16 at the time when an error occurs in the banknote handling device 1 (hereinafter sometimes referred to as the "number of banknotes after deposit").
[0018] Next, in step S115, the processor 12 determines whether a jam is detected by the first jam sensor S1, that is, whether a jam has occurred in the first conveyance path P1. When a jam has occurred in the first conveyance path P1 (step S115: Yes), the process proceeds to step S120. When no jam has occurred in the first conveyance path P1 (step S115: No), the process proceeds to step S125.
[0019] In step S120, the processor 12 causes the second screen D2 shown in FIG. 4 to be displayed on the touch panel 15. According to the display of the second screen D2, after the store manager removes the banknote that caused the jam from the first conveyance path P1, the manager touches the confirmation button.
[0020] On the other hand, in step S125, the processor 12 determines whether a jam is detected by the second jam sensor S2, that is, whether a jam has occurred in the second conveyance path P2. When a jam has occurred in the second conveyance path P2 (step S125: Yes), the process proceeds to step S130. When no jam has occurred in the second conveyance path P2 (step S125: No), the processing procedure ends.
[0021] In step S130, the processor 12 causes the third screen D3 shown in FIG. 5 to be displayed on the touch panel 15. In accordance with the display of the third screen D3, after the store manager removes the banknote that caused the jam from the second conveyance path P2, the manager touches the confirmation button.
[0022] Next, in step S135, the processor 12 performs a process of dispensing from the deposit and withdrawal opening 11 alternative banknotes (hereinafter sometimes referred to as "replacement banknotes") of the same denomination and the same number as the damaged banknote (hereinafter sometimes referred to as "damaged banknote") (hereinafter sometimes referred to as "damaged banknote dispensing process").
[0023] Next, in step S140, the processor 12 performs a process of verifying the error journal stored in the memory 13 (hereinafter sometimes referred to as "error journal verification process").
[0024] Next, in step S145, the processor 12 performs a process of eliminating the error that has occurred in the banknote handling device 1 and restoring the banknote handling device 1 (hereinafter sometimes referred to as "restoration process"). After the process of step S145, the processing procedure ends.
[0025] <Damaged banknote dispensing process> FIGS. 6 and 7 are diagrams showing example display screens of the present disclosure.
[0026] Since the damaged banknote among the banknotes removed from the conveyance path P due to the jam cannot be handled by the banknote handling device 1, the store manager stores the damaged banknote in the damaged banknote storage bag. On the other hand, the banknote handling device 1 dispenses from the deposit and withdrawal opening 11 alternative banknotes of the same denomination and the same number as the damaged banknote stored in the damaged banknote storage bag.
[0027] Therefore, in the damaged banknote withdrawal process in step S135 described above, the processor 12 first causes the fourth screen D4 shown in FIG. 6 to be displayed on the touch panel 15. In accordance with the display of the fourth screen D4, the store manager inputs the number of damaged banknotes for each denomination and then touches the confirmation button. When the confirmation button on the fourth screen D4 is touched, the processor 12 records the denomination and number of damaged banknotes in the memory 13 and causes the fifth screen D5 shown in FIG. 7 to be displayed on the touch panel 15.
[0028] In accordance with the display of the fifth screen D5, the store manager checks the denomination and number of banknotes to be withdrawn on the fifth screen D5 and then touches the withdrawal button. When the withdrawal button on the fifth screen D5 is touched, the processor 12 withdraws the banknotes of the denomination and number displayed on the fifth screen D5 as substitute banknotes from the deposit / withdrawal slot 11.
[0029] <Error Journal Verification Process and Recovery Process> FIGS. 8, 9, and 10 are diagrams showing example display screens of the present disclosure. Hereinafter, the error journal verification process and the recovery process will be described separately for a case where a jam occurs in the first conveyance path P1 (hereinafter sometimes referred to as "first case C1") and a case where a jam occurs in the second conveyance path P2 (hereinafter sometimes referred to as "second case C2").
[0030] <First Case C1> In the first case C1, it is assumed that the discrimination of the 10,000-yen banknotes up to the 6th one among the user-deposited 10,000-yen banknotes is completed in a state where the number of banknotes before deposit is "5 10,000-yen banknotes", and a jam occurs in the first conveyance path P1 with the 7th 10,000-yen banknote.
[0031] Therefore, in the error journal verification process, the processor 12 grasps that the number of banknotes before deposit is "5 10,000-yen banknotes", the number of user-deposited banknotes is "10 10,000-yen banknotes", the number of banknotes whose discrimination has been completed is "6 10,000-yen banknotes", and the number of banknotes after deposit is "11 10,000-yen banknotes".
[0032] After performing the error journal verification process, the processor 12 performs a recovery process for the first case C1 by causing the sixth screen D6-1 shown in FIG. 8 to be displayed on the touch panel 15.
[0033] In the recovery process for the first case C1, the processor 12 displays "4 ten-thousand-yen bills", which is the number obtained by subtracting the number of bills already verified from the number of bills deposited by the user, on the sixth screen D6-1. In accordance with the display on the sixth screen D6-1, after the store manager reinserts the total of 4 ten-thousand-yen bills, which consists of the 3 ten-thousand-yen bills remaining in the deposit / withdrawal slot 11 and the 1 undamaged ten-thousand-yen bill removed from the first conveyance path P1, into the deposit / withdrawal slot 11, the store manager touches the confirmation button on the sixth screen D6-1.
[0034] As a result, in addition to the 6 ten-thousand-yen bills for which the deposit has already been completed normally at the time when the jam occurred in the first conveyance path P1, another 4 ten-thousand-yen bills are deposited, and the deposit of a total of 10 ten-thousand-yen bills, which is the same as the number of bills deposited by the user, is completed.
[0035] In this way, in the first case C1, the processor 12 causes the bill handling device 1 to recover by instructing the store manager, using the sixth screen D6-1, on the means to eliminate the jam and complete the bill deposit based on the number of bills deposited by the user and the number of bills already verified.
[0036] <Second case C2> In the second case C2, assume a situation where, with the number of bills before deposit being "5 ten-thousand-yen bills", the verification of the first 5 ten-thousand-yen bills out of the "10 ten-thousand-yen bills" deposited by the user is completed, and a jam occurs in the second conveyance path P2 with the 5th ten-thousand-yen bill.
[0037] Therefore, in the error journal verification process, the processor 12 ascertains that the number of bills before deposit is "5 ten-thousand-yen bills", the number of bills deposited by the user is "10 ten-thousand-yen bills", the number of bills already verified is "5 ten-thousand-yen bills", and the number of bills after deposit is "9 ten-thousand-yen bills".
[0038] After performing the error journal verification process, the processor 12 performs a recovery process for the second case C2 by causing the sixth screen D6-2 shown in FIG. 9 and the seventh screen D7 shown in FIG. 10 to be displayed on the touch panel 15.
[0039] In the recovery process for the second case C2, the processor 12 first causes the sixth screen D6-2 shown in FIG. 9 to be displayed on the touch panel 15. The processor 12 displays "5 ten-thousand-yen bills", which is the number obtained by subtracting the number of verified bills from the number of user-deposited bills, on the sixth screen D6-2. In accordance with the display on the sixth screen D6-2, after the store manager re-inserts the 5 ten-thousand-yen bills remaining in the deposit / withdrawal slot 11 into the deposit / withdrawal slot 11, the store manager touches the confirmation button on the sixth screen D6-2.
[0040] When the confirmation button on the sixth screen D6-2 is touched, the processor 12 then causes the seventh screen D7 shown in FIG. 10 to be displayed on the touch panel 15. The processor 12 displays "1 ten-thousand-yen bill", which is the number obtained by subtracting the number of bills after deposit from the number of user-deposited bills, on the seventh screen D7. In accordance with the display on the seventh screen D7, after the store manager re-inserts the 1 non-damaged ten-thousand-yen bill removed from the second conveyance path P2 into the deposit / withdrawal slot 11, the store manager touches the confirmation button on the seventh screen D7.
[0041] As a result, a total of 6 more ten-thousand-yen bills are deposited to match the 4 ten-thousand-yen bills that had already been successfully deposited at the time when the jam occurred in the second conveyance path P2, and the deposit of a total of 10 ten-thousand-yen bills identical to the number of user-deposited bills is completed.
[0042] In this way, in the second case C2, the processor 12 uses the sixth screen D6-2 and the seventh screen to teach the store manager a means to eliminate the jam and complete the bill deposit based on the number of user-deposited bills, the number of verified bills, and the number of bills after deposit, thereby restoring the bill handling device 1.
[0043] The above describes the embodiments.
[0044] As described above, the banknote handling device (banknote handling device 1 in the embodiment) of the present disclosure includes a deposit slot (deposit and withdrawal slot 11 in the embodiment) into which banknotes are inserted, a discrimination unit (banknote discrimination unit 14 in the embodiment) that discriminates banknotes, a storage cassette (first storage cassette 16-1, second storage cassette 16-2, third storage cassette 16-3 in the embodiment) that stores the discriminated banknotes, a first conveyance path (first conveyance path P1 in the embodiment) that is a banknote conveyance path between the deposit slot and the discrimination unit, a second conveyance path (second conveyance path P2 in the embodiment) that is a banknote conveyance path between the discrimination unit and the storage cassette, a display unit (touch panel 15 in the embodiment) that displays a screen, and a processor (processor 12 in the embodiment). When a banknote jam occurs in the first conveyance path or the second conveyance path, the processor teaches, using the screen, means for eliminating the jam and completing the deposit of the banknote.
[0045] By doing so, for example, the store manager who has received the instruction can restore the banknote handling device by himself / herself without relying on the help desk, so that the labor cost of the help desk can be reduced.
Explanation of Signs
[0046] 1 Banknote handling device 11 Deposit and withdrawal slot 12 Processor 13 Memory 14 Banknote discrimination unit 15 Touch panel 16-1 First storage cassette 16-2 Second storage cassette 16-3 Third storage cassette P1 First conveyance path P2 Second conveyance path S1 First jam sensor S2 Second jam sensor
Claims
1. A bill insertion slot into which bills are inserted, A discrimination unit that discriminates the bills, A storage cassette that stores the bills after discrimination, A first conveyance path that is a conveyance path of the bills between the bill insertion slot and the discrimination unit, A second conveyance path that is a conveyance path of the bills between the discrimination unit and the storage cassette, A display unit that displays a screen, A processor, Comprising, When a jam of the bills occurs in the first conveyance path or the second conveyance path, the processor teaches, using the screen, means for eliminating the jam and completing the deposit of the bills, A bill handling device.
2. When a jam occurs in the first conveyance path, the processor teaches the means based on a first number of the bills inserted into the bill insertion slot and a second number of the bills that have been discriminated by the discrimination unit at the time when the jam occurs among the first number of bills, The bill handling device according to claim 1.
3. When a jam occurs in the second conveyance path, the processor teaches the means based on a first number of the bills inserted into the bill insertion slot, a second number of the bills that have been discriminated by the discrimination unit at the time when the jam occurs among the first number of bills, and a third number of the bills stored in the storage cassette at the time when the jam occurs, The bill handling device according to claim 1.
4. A bill insertion slot into which bills are inserted, A discrimination unit that discriminates the bills, A storage cassette that stores the bills after discrimination, A first conveyance path that is a conveyance path of the bills between the bill insertion slot and the discrimination unit, A second conveyance path that is a conveyance path of the bills between the discrimination unit and the storage cassette, A display unit that displays a screen, A processor, A recovery method for a bill handling device comprising: When a jam of the bills occurs in the first conveyance path or the second conveyance path, the processor recovers the bill handling device by teaching, using the screen, means for eliminating the jam and completing the deposit of the bills, A recovery method.
Citation Information
Patent Citations
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