Program and information processing method

Abstract

To provide a program and the like for allowing a user to easily check a state of a car accident based on an objective fact in the accident.SOLUTION: A program causes an information processing apparatus to execute processing of: receiving a plurality of data used for determination of a state of an accident; displaying, on a display device, a determination screen, on the basis of the plurality of data, the determination screen including a first display area displaying a plurality of determination items for determining the state of the accident and determination results, and a second display area displaying proof data in a determination item having proof data for the determination result; receiving an instruction based on a user operation to a predetermined determination result in the first display area; and displaying the proof data for the predetermined determination result in the second display area based on the instruction.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a program to be executed by an information processing apparatus and an information processing method.

Background Art

[0002] Generally, when an automobile accident occurs, emergency notifications are sent to various parties, and various data are stored to grasp the accident situation. Also, thereafter, for the payment of insurance premiums, each party's insurance company evaluates the percentage of fault based on the testimonies of the parties and witnesses and the stored data.

[0003] For example, in Patent Document 1, an emergency notification device mounted on an accident vehicle is composed of a GPS receiver, a gyroscope, a vehicle speed sensor, a collision sensor, and a public mobile phone (radio). In the emergency notification device, in addition to calculating the vehicle position, vehicle speed information is accumulated every time the vehicle speed changes or at regular intervals, and at the time of an accident, the on-site position information and the vehicle speed information are transmitted to an emergency center by data communication. In the above emergency center, means for overlapping and displaying the received on-site position and the driving trajectory on a map are provided, and when displaying the driving trajectory, a driving trajectory mark color-coded in several levels according to the vehicle speed information is overlapped and displayed on the map.

[0004] Patent Document 2 discloses a drive recorder device system including a drive recorder device mounted on a vehicle and a vehicle management center that collects data from the drive recorder device via a communication line. In Patent Document 2, a drive recorder device is mounted on a vehicle equipped with an on-vehicle communication device that performs wireless communication with a roadside device installed at an intersection with a traffic signal or the like to acquire the traffic signal lighting information, and based on the reception of the lighting information by the on-vehicle communication device, the lighting information is also recorded in the data recording unit of the drive recorder device as driving history data, so that the percentage of fault of the driver of the vehicle involved in a traffic accident can be clarified.

[0005] Patent Document 3 discloses an insurance company system that accepts reports of automobile accidents between automobiles including the loss ratio of the insured. Patent Document 3 describes that the loss ratio of the accident may be calculated and input by an insurance company staff member with reference to a case database, a court case database, etc.

[0006] Patent Document 4 discloses a digital video camera loss ratio evaluation system that creates accident form analysis data from image information of an accident recorded by a digital video camera and collates the data with a database that digitizes past loss ratio cases using a computer to perform a loss ratio evaluation. Patent Document 4 discloses a technique for determining a basic loss ratio based on the accident form analysis data and various data related to past loss ratio cases (collision object data, accident site road structure data, etc.), and further determining a loss ratio evaluation based on correction factor data.

Prior Art Documents

Patent Documents

[0007]

Patent Document 1

Patent Document 2

Patent Document 3

Patent Document 4

Summary of the Invention

Problems to be Solved by the Invention

[0008] Since motor vehicle accidents occur due to the complex entanglement of many factors, it is necessary to grasp the accident situation based on objective facts and make judgments such as whether it is eligible for insurance payment. Also, based on the objectively confirmed accident situation, it is necessary to determine the negligence ratio based on past cases and precedents. Therefore, even when the accident situation is grasped by a system or the negligence ratio is automatically determined based on the accident situation, it is important to objectively grasp whether the basis for grasping the accident situation (such as accident factors or evidence) is appropriate.

[0009] The present invention has been made in view of the above-described circumstances, and an object thereof is to provide a program and an information processing method capable of objectively and easily confirming the cause of occurrence and the like by visualizing the accident situation in a motor vehicle accident.

Means for Solving the Problem

[0010] A program according to an aspect of the present invention causes an information processing apparatus to receive a plurality of data used for determining an accident situation, and based on the plurality of data, display a first display area for displaying a plurality of determination items and determination results for determining an accident situation (items exemplified in FIG. 5), and a second display area for displaying the evidence data in a determination item having evidence data for the determination result on a display device, receive an instruction based on a user operation for a predetermined determination result in the first display area, and based on the instruction, perform display control so as to display the evidence data for the predetermined determination result in the second display area.

[0011] When the evidence data includes a moving image captured by an imaging device mounted on a vehicle, the program may further cause the information processing apparatus to perform a process of performing display control to display a still image of a part of the moving image in association with the determination item.

[0012] The program may further cause the information processing apparatus to execute a process of receiving a second command based on a user operation on a predetermined still image within the second display area, and performing display control to display a playback screen for playing a moving image for the predetermined still image based on the second command.

[0013] In the program, the moving image may vary according to the determination item.

[0014] In the program, in the moving image, a portion related to the determination result may be highlighted.

[0015] When the determination item includes an item indicating the contact location of the own vehicle at the time of collision, the program may further cause the information processing apparatus to execute a process of receiving a third command based on a user operation on the item indicating the contact location, and performing display control to display the vehicle superimposed on a clock, display the front of the vehicle in the 12 o'clock direction of the clock, and display the contact location on the vehicle based on the third command.

[0016] The program may further cause the information processing apparatus to execute a process of performing display control to include in the determination screen a third display area for displaying a basic loss ratio determined using the plurality of data and data standardized based on past case data and cases, and a predetermined UI component related to the display of the case data, receiving a fourth command based on a user operation on the predetermined UI component, and performing display control to display the case data used for the determination of the basic loss ratio based on the fourth command.

[0017] The program may further cause the information processing apparatus to execute a process of performing display control to include in the determination screen a fourth display area for displaying map data for explaining the accident situation determined based on the plurality of data.

[0018] The program may further cause the information processing apparatus to execute a process of receiving a fifth instruction based on a user operation for correcting the determination result and reflecting the correction of the determination result based on the fifth instruction.

[0019] An information processing method according to another aspect of the present invention receives a plurality of data used for determining an accident situation, and based on the plurality of data, displays a first display area for displaying a plurality of determination items and a determination result for determining the accident situation, and a second display area for displaying the evidence data in a determination item having evidence data for the determination result on a display device, controls the display to display a determination screen including the second display area, receives an instruction based on a user operation for a predetermined determination result in the first display area, and based on the instruction, controls the display to display the evidence data for the predetermined determination result in the second display area.

Effect of the Invention

[0020] According to the present invention, a user can objectively and easily confirm the basis for determining an accident situation in an automobile accident.

Brief Description of the Drawings

[0021]

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Mode for Carrying Out the Invention

[0022] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are denoted by the same reference numerals, and redundant descriptions are omitted.

[0023] Embodiment (1) Configuration of the Embodiment FIG. 1 is a diagram showing a schematic configuration of an accident processing system according to an embodiment of the present invention. The accident processing system 1 according to the present embodiment is assumed to be used in a property insurance company that sells automobile insurance. As shown in FIG. 1, the accident processing system 1 includes an accident detection server 10, an accident situation grasping server 20, a fault ratio determination server 30, and an operator terminal 40. These accident detection server 10, accident situation grasping server 20, fault ratio determination server 30, and operator terminal 40 are connected via a communication network N. In FIG. 1, only one operator terminal 40 is shown, but a plurality of operator terminals 40 may be provided. Also, in FIG. 1, one accident detection server 10, one accident situation grasping server 20, and one fault ratio determination server 30 are shown, but these servers may be configured by one piece of hardware, or each server may be configured by a plurality of pieces of hardware. An operator may also be referred to as a user.

[0024] The communication network N includes a communication network capable of mutually transmitting and receiving information among the accident detection server 10, the accident situation grasping server 20, the fault ratio determination server 30, and the operator terminal 40. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-company network, a mobile communication network, Bluetooth (registered trademark), WiFi (registered trademark) (Wireless Fidelity), any other communication line, or a combination thereof, regardless of whether it is wired or wireless.

[0025] Each of the accident detection server 10, the accident situation grasping server 20, and the fault ratio determination server 30 is configured by, for example, a computer with high computing power, and by executing a predetermined program, it cooperates with other servers and the operator terminal 40 to realize a server function for processing information related to accident processing such as reporting an accident, grasping the situation of the accident, and determining the fault ratio after an automobile accident occurs. Here, an automobile accident includes the contact between an automobile and another object, and the other object is, for example, an object such as an automobile, a bicycle, a motorcycle, a person, an animal, a utility pole, or a wall.

[0026] Figure 2 is a diagram showing the schematic configuration of the accident detection server 10. The accident detection server 10 is an information processing device that acquires various data from devices such as automobiles, detects the occurrence of an accident based on the acquired data, and makes necessary notifications. Note that the accident detection server 10 does not necessarily need to acquire various data from a plurality of automobiles, and it is sufficient to acquire various data from the devices of at least one automobile.

[0027] Here, devices such as automobiles are equipped with sensors such as a calendar for detecting the date and time, a speed sensor for detecting the traveling speed, an acceleration sensor for detecting acceleration, a GPS sensor for detecting the position, etc., and either a communication function, a voice recording function, a video recording function, a millimeter wave / infrared measurement sensor, or other functions for detecting the operation / movement of automobile devices, and acquire information at any time with various sensors. When an abnormal situation such as a change in acceleration equal to or greater than a predetermined value occurs at any time, the devices such as automobiles transmit the information (hereinafter referred to as device data) acquired by various sensors to the accident detection server 10 using the communication function.

[0028] As shown in Figure 2, the accident detection server 10 includes a communication interface 11, a storage unit 12, and a processor 13.

[0029] The communication interface 11 is a hardware module for connecting the accident detection server 10 to the communication network N and communicating with other terminals on the communication network N. The communication interface 11 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a software modem.

[0030] The storage unit 12 is a logical device provided by the storage area of a physical device composed of a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 12 may be constructed by mapping a plurality of physical devices to one logical device, or by mapping one physical device to a plurality of logical devices. The storage unit 12 stores various programs including an operating system program and a driver program, and various data used during the execution of these programs. Specifically, the storage unit 12 stores various programs P10 to be executed by the processor 13 and device data D10 acquired from the device.

[0031] The processor 13 is composed of an arithmetic logic unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, etc., and various registers, and centrally controls each part of the accident detection server 10 by executing various programs stored in the storage unit 12. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, etc. Also, the processor 13 realizes an accident detection function of detecting the occurrence of an accident and making necessary notifications by executing the program P10. The functional units realized by the processor 13 executing the program P10 include a device difference correction unit 131, an accident detection unit 132, and an accident notification unit 133.

[0032] The device difference correction unit 131 corrects the device data received from each device. Here, the device data transmitted from each device has individual characteristics (such as sensor characteristics and differences in data formats). Therefore, the device difference correction unit 131 corrects the received device data into data that can be input into the algorithm executed in the accident detection unit 132.

[0033] The accident detection unit 132 detects an accident by detecting the characteristics at the time of accident occurrence from the device data received from the device by an algorithm constructed based on past accident data and device data.

[0034] When the accident detection unit 132 detects an accident, the accident notification unit 133 notifies the operator terminal 40 via the communication network N of information indicating a high possibility of an accident and causes an alert to be displayed.

[0035] FIG. 3 is a diagram showing a schematic configuration of the accident situation grasping server 20. The accident situation grasping server 20 is an information processing device that acquires necessary information from various systems when an accident occurs and supports the grasping of the accident situation by visualizing the accident.

[0036] The accident situation grasping server 20 acquires device data from the device that caused the accident, and also acquires the information exemplified below. (a) Road information such as sign information and speed limit information: acquired from the road information system 102 operated by a private operator. (b) Video data captured by a drive recorder: acquires video data captured by a drive recorder installed in the device of the accident party. The video data may be acquired directly from the device of the accident party, or may be acquired from the drive recorder device system 103 operated by a private service provider. Also, video data captured by a drive recorder installed in a device that was traveling around the accident site at the time of the accident may be acquired from the drive recorder device system 103. (c) Map information: acquired from the map information system 104 operated by a private operator. (d) Weather information: acquired from the weather information system 105 operated by a private or public institution. (e) Contact history information: when the accident party is a policyholder of its own insurance, acquires the past contact history from the damage service system 106.

[0037] As shown in FIG. 3, the accident situation grasping server 20 includes a communication interface 21, a storage unit 22, and a processor 23. The hardware configurations of these communication interface 21, storage unit 22, and processor 23 are the same as those of the communication interface 11, storage unit 12, and processor 13 described above.

[0038] The memory unit 22 stores various programs P20 to be executed by the processor 23, device data D21 acquired from each device, road information D22 acquired from the road information system 102, video data D23 acquired from the drive recorder device system 103, map information D24 acquired from the map information system 104, weather information D25 acquired from the weather information system 105, contact history D26 acquired from the damage service system 106, own vehicle behavior data D27 analyzed by the processor 23 described later, and other vehicle and surrounding environment data D28.

[0039] By executing the program P20, the processor 23 analyzes and visualizes the accident situation based on the acquired various information, and realizes a function of assisting in grasping the accident situation. The functional units realized by the processor 23 executing the program P20 include an own vehicle driving behavior grasping unit 231, an other vehicle and surrounding environment grasping unit 235, and a display control unit 239.

[0040] Based on the acquired various data, the own vehicle driving behavior grasping unit 231 grasps information regarding the driving behavior of the own vehicle at the time of the accident, and stores the grasped information as own vehicle behavior data D27. As a specific example, the own vehicle driving behavior grasping unit 231 also refers to the road information D22, map information D24, weather information D25, and contact history D26 around the accident occurrence point based on the data acquired from the device (own vehicle) driven by the policyholder side of the auto insurance among the device data D21, so as to grasp the accident situation such as the driving trajectory and speed information of the own vehicle. The own vehicle driving behavior grasping unit 231 includes a driving trajectory extraction unit 232, an acceleration waveform generation unit 233, and a map data matching unit 234.

[0041] The driving trajectory extraction unit 232 extracts the driving trajectory of the host vehicle based on the device data D21 acquired from the host vehicle. The acceleration waveform generation unit 233 visualizes the waveform data of the acceleration in the host vehicle as a graph based on the device data D21, thereby identifying the behavior of the host vehicle, impact points, etc. The map data matching unit 234 performs matching processing on the driving trajectory extracted by the driving trajectory extraction unit 232 with respect to the road information D22 and the map information D24 around the accident occurrence point, and visualizes the driving trajectory by overlapping and displaying it.

[0042] The other vehicle and surrounding environment grasping unit 235 grasps information regarding the driving behavior of the other vehicle and information regarding the surrounding environment based on the acquired various data, and stores the grasped information as other vehicle and surrounding environment data D28. As a specific example, the other vehicle and surrounding environment grasping unit 235 performs object recognition processing, depth measurement processing, etc. on the video data D23 captured by the host vehicle, and estimates the speed of the other vehicle by comparing it with the host vehicle behavior data. In addition, the other vehicle and surrounding environment grasping unit 235 acquires information such as the state of the signal at the time of the accident from the video data D23. The other vehicle and surrounding environment grasping unit 235 includes a driving trajectory extraction unit 236, an acceleration waveform generation unit 237, and a map data matching unit 238. The operations of these units are the same as those in the above-described host vehicle driving behavior grasping unit 231.

[0043] The display control unit 239 performs display control for visualizing and displaying the driving behavior of the host vehicle grasped by the host vehicle driving behavior grasping unit 231, the driving behavior of the other vehicle grasped by the other vehicle and surrounding environment grasping unit 235, and the surrounding environment on the operator terminal 40.

[0044] FIG. 4 is a diagram showing a schematic configuration of the loss ratio determination server 30. The loss ratio determination server 30 is an information processing device that acquires the host vehicle behavior data D27 and the other vehicle and surrounding environment data D28 stored by the accident situation grasping server 20, and determines the loss ratio based on the acquired data.

[0045] As shown in FIG. 4, the loss ratio determination server 30 includes a communication interface 31, a storage unit 32, and a processor 33. The hardware configurations of these communication interface 31, storage unit 32, and processor 23 are the same as those of the communication interface 11, storage unit 12, and processor 13 described above.

[0046] The storage unit 32 stores various programs P30 to be executed by the processor 33, case data D31 used for determining the loss ratio, and past case data D32. The case data D31 is, for example, a database of the criteria for the loss ratio based on cases, such as "Criteria for Determining the Comparative Negligence Rate in Civil Traffic Litigation" (referred to as "Case Times (registered trademark)") issued by Case Times Co., Ltd. The past case data D32 is a database of the loss ratios in past cases.

[0047] By executing the program P30, the processor 33 realizes a function of determining the loss ratio based on the own vehicle behavior data D27 and the other vehicle and surrounding environment data D28. The functional units realized by the processor 33 executing the program P30 include a case information acquisition unit 331, a loss determination unit 332, and a display control unit 333.

[0048] The case information acquisition unit 331 collates the own vehicle behavior data D27 and the other vehicle and surrounding environment data D28 with the case data D31 to identify the corresponding case (accident classification). The loss determination unit 332 determines a basic loss ratio based on the case identified by the case information acquisition unit 331, and corrects the basic loss ratio according to an instruction based on a user operation made on the operator terminal 40.

[0049] The display control unit 333 performs control to display a loss ratio determination screen including the determination result by the loss determination unit 332 and the like on the operator terminal 40. The display control unit 333 includes an unconfirmed item alert display unit 334 and a reference document presentation unit 335.

[0050] The unconfirmed item alert display unit 334 performs display control for alerting when there is an item that is necessary for determining the loss ratio or an item that may affect the determination of the loss ratio (hereinafter, these are referred to as determination items) and the operator has not confirmed it. FIG. 5 is a table exemplifying master data storing the determination items. The master data shown in FIG. 5 stores the determination items by category such as the behavior of the own vehicle, road conditions, accident conditions, and the behavior of the other vehicle. Each determination item is associated with a data source of information related to the determination item (for example, device data such as acceleration information and GPS information, map information, video data captured by a drive recorder, etc.).

[0051] The reference document presentation unit 335 performs display control to allow the operator to refer to documents such as case laws and past cases corresponding to (or with similar situations to) the accident. As described above, according to the loss ratio determination server 30, based on various data acquired at the time of the accident, an efficient and highly fair determination of the loss ratio can be made. Also, according to the loss ratio determination server 30, since the basis for the determination of the loss ratio and the like is visualized, the operator can efficiently and easily understand the basis for the determination of the loss ratio and the like.

[0052] FIG. 6 is a diagram showing the schematic configuration of the operator terminal 40. The operator terminal 40 is a terminal used by an operator who receives accident reports or performs processes such as insurance, and is composed of a personal computer (PC), a notebook PC, a tablet terminal, etc.

[0053] As shown in FIG. 6, the operator terminal 40 is an information processing device including a communication interface 41, a display unit 42, an operation input unit 43, an output unit 44, a storage unit 45, and a processor 46. In the present embodiment, the operator terminal 40 is used as a display device for displaying a predetermined screen based on the information received from the accident situation grasping server 20 and the loss ratio determination server 30, and is also used as an operation input device for inputting requests, commands, etc. to the accident situation grasping server 20 and the loss ratio determination server 30.

[0054] The communication interface 41 is a hardware module for connecting the operator terminal 40 to the communication network N and communicating with other terminals on the communication network N. The communication interface 41 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a software modem.

[0055] The display unit 42 is composed of, for example, a liquid crystal display. The operation input unit 43 is an input device such as a keyboard, various operation buttons, a touch panel provided on the display unit 42, or a pointing device such as a mouse. The output unit 44 is an output device such as a printer.

[0056] The storage unit 45 is, for example, a logical device provided by the storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 45 may be constructed by mapping a plurality of physical devices to one logical device, or by mapping one physical device to a plurality of logical devices. Also, the storage unit 45 may be a USB memory, an SD (registered trademark) card, or the like.

[0057] The storage unit 45 stores an operating system program, a driver program, and various data, etc. Specifically, the storage unit 45 stores a program P40 that causes the processor 46 to communicate with the accident situation grasping server 20 and the loss ratio determination server 30, and to display the information transmitted from these servers on the display unit 42 in a predetermined format.

[0058] The processor 46 is composed of an arithmetic logic unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, etc., and various registers, and centrally controls each part of the operator terminal 40 by executing various programs stored in the storage unit 45. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, etc. The functional unit realized by the processor 46 executing the program P40 includes a display control unit 461 that causes the information transmitted from the accident situation grasping server 20 or the loss ratio determination server 30 to be displayed on the display unit 42 in a predetermined format.

[0059] Also, when an operation is performed by the user using the operation input unit 43, the processor 46 outputs an instruction corresponding to the user operation to each part of the operator terminal 40 and causes the processing to be executed. Further, when a user operation is performed on the screen transmitted from the accident situation grasping server 20 or the loss ratio determination server 30 while the operator terminal 40 is accessing the accident situation grasping server 20 or the loss ratio determination server 30, the processor 46 transmits a signal representing an instruction corresponding to the user operation to the accident situation grasping server 20 or the loss ratio determination server 30 and requests the execution of the instruction.

[0060] (2) Operations of the Embodiment FIG. 7 is a flowchart showing the operations of the accident detection server 10. When an accident occurs and device data is transmitted from the device, the accident detection server 10 acquires the device data (step S10), and performs accident detection processing by analyzing the acquired device data (steps S11, see FIG. 1).

[0061] When the accident detection server 10 determines that an accident has occurred (step S12: Yes), it notifies the operator terminal 40 of the accident (step S13). On the other hand, when the accident detection server 10 determines that no accident has occurred (step S12: No), the process ends.

[0062] When an accident is reported, the accident situation grasping server 20 acquires various information related to the accident, such as device data, road information, video data, map information, weather information, contact history information, etc., transmitted from the device that is the party to the accident (see step S14, Figure 2). Subsequently, the accident situation grasping server 20 analyzes the accident based on the acquired information (step S15). Then, the accident situation grasping server 20 saves the analysis result (step S16).

[0063] The analysis result saved in the accident situation grasping server 20 is transmitted to the operator terminal 40 upon a request from the operator terminal 40 and is displayed in a predetermined format. The operator can display information regarding an accident in which the said contractor was a party on the operator terminal 40, for example, by searching with an insurance policy number or by transitioning from another system having contractor information.

[0064] Figures 8 to 9 are schematic diagrams exemplifying the screens displayed on the operator terminal 40. Among these, Figure 8 is a schematic diagram exemplifying a driving situation detail screen. Figure 9 is a schematic diagram exemplifying a driving situation detail screen.

[0065] The driving information details screen M1 shown in FIG. 8 includes a user information display area m10 where information about the insurance policyholder is displayed, an accident location display area m11 where information representing the accident occurrence location is displayed, an image display area m12 where the video captured by the drive recorder of the own vehicle is displayed, a trajectory display area m13 where the driving trajectory of the own vehicle is displayed, an impact information display area m14 where the acceleration detected by the acceleration sensor is displayed as a waveform graph, a loss ratio determination support button m15, and a driving information display area m16 where the driving information of the driver is displayed. In the impact information display area m14, an input location display area representing the input location of the impact on the own vehicle is provided. In the input location display area, the own vehicle is superimposed on the clock such that the 12 o'clock direction of the clock is the front of the own vehicle, and the input direction of the impact (i.e., the contact location of the other vehicle) is marked. Thus, in the insurance industry, since the expression of what time direction is used by likening the input location of the impact to a clock, the direction of the impact can be easily grasped visually using the input location display area.

[0066] When a predetermined user operation (for example, a pointing operation using a mouse) is performed on the trajectory display area m13, a new tab or window is opened and the driving information details screen M2 shown in FIG. 9 is displayed.

[0067] The driving information details screen M2 shown in FIG. 9 is provided with an enlarged trajectory display area m21.

[0068] When a predetermined user operation (for example, a pointing operation in the vicinity of the accident occurrence location) is performed on the trajectory display area m21, a new tab or window is opened and the accident situation screen M3 shown in FIG. 10 is displayed.

[0069] The accident situation screen M3 shown in FIG. 10 is provided with an animation display area m31 that explains the accident situation in animation and a text display area m32 that explains the accident situation in text. Also, when a predetermined user operation is performed on the print button (not shown) within the accident situation screen M3, the output unit 44 can generate a hard copy of the accident situation screen M3.

[0070] FIG. 11 is a flowchart showing the operation of the negligence ratio determination server 30. When a signal instructing the determination of the negligence ratio regarding a specific accident is input from the operator terminal 40, the negligence ratio determination server 30 acquires determination basis information (step S20). Here, the determination basis information is information regarding each determination item shown in FIG. 5 that has been acquired regarding the accident. Further, the negligence ratio determination server 30 acquires case law information based on the acquired determination basis information (step S21).

[0071] Subsequently, the negligence ratio determination server 30 performs a determination process for the negligence ratio regarding the accident by referring the determination basis information to the case law information (step S22). Then, the determination result is transmitted to the operator terminal 40, and control is performed to display a determination screen in a predetermined format (step S23).

[0072] FIGS. 12 to 15 are schematic diagrams exemplifying the screens displayed on the operator terminal 40. Among these, FIG. 12 is a schematic diagram exemplifying a negligence ratio determination screen. FIG. 13 is a schematic diagram exemplifying a running information details screen. FIG. 14 is a schematic diagram exemplifying a case law information display screen. FIG. 15 is a schematic diagram exemplifying a determination report display screen.

[0073] The loss ratio determination screen M5 shown in FIG. 12 includes an animation display area m51 that explains the accident situation in animation, a basic information display area m52 that displays the basic information of the person who caused the accident, a determination information display column m53 in which case information applied to the loss ratio determination (for example, the accident situation diagram (application diagram) in "Case Times (registered trademark)") is displayed, a determination display column m55 in which the loss ratio and correction factors for the loss ratio are displayed, a determination item display column m56 in which items (determination items) to be considered in the determination of the loss ratio are displayed, a detailed display column m59 for the determination items, a print button (not shown), a case material display button m70, and a similar case display button m80. Among these, information extracted from the case data D31 (see FIG. 4) is displayed in the determination information display column m53, the case detail display column m54, and the column for the correction factor in the determination display column m55. Note that the loss ratio determination screen M5 shown in FIG. 12 can objectively and easily grasp the determination of the accident situation by displaying at least the determination item display column m56 and the detailed display column m59 for the determination items. For example, when the user operates (clicks, etc.) the confirmation button m57 in the determination item display column m56, the detailed display corresponding to that item is displayed in the detailed display column m59. Also, when the user operates (clicks, etc.) the detailed display button m60 in the detailed display column m59, objective evidence data for that determination item, such as a moving image captured by a drive recorder, is displayed.

[0074] Each row of the correction factor in the determination display column m55 can be selected by a predetermined user operation (for example, a pointing operation using a mouse) using the operation input unit 43. When the row of the selected element is selected, the adjustment value of the loss ratio in the selected row is reflected in the loss ratio. For example, when the basic loss ratio is "A0:B100", if the row of "Significant loss for A" is selected, the loss ratio of A is corrected to "+10", and the loss ratio changes to "A10:B90".

[0075] On each row of the determination item display column m56, a confirmation button m57 and a pull-down type search condition selection button m58 are provided. When a predetermined user operation is performed on the confirmation button m57, the detailed display column m59 of the determination item is automatically scrolled, and information regarding the determination item on which the confirmation button m57 was operated is displayed. If there is an item in the determination items displayed in the determination item display column m56 on which the confirmation button m57 has never been operated (that is, if there is a determination item whose details have not been confirmed), the operator is notified of an alert, such as by highlighting the determination item.

[0076] In the detailed display column m59 of the determination item, the facts that are the basis for the determination of the loss ratio and the images of the evidence for proving those facts are displayed in association. In the detailed display column m59 of the determination item, still images and text data related to each determination item displayed in the determination item display column m56 are displayed in a thumbnail format. When a predetermined user operation is performed on the detailed display button m60 displayed in the detailed display column m59 of the determination item, a new tab or window is opened, and the running information detailed screen M6 shown in FIG. 13 is displayed.

[0077] The running information detailed screen M6 includes a video display area m61 in which a moving image related to the determination item is played. This moving image is extracted from video data captured by a drive recorder. Note that the still image displayed in the detailed display column m59 of the determination item is one frame within this moving image. In the moving image displayed in the video display area m61, the portions related to the determination result of the loss ratio are highlighted. For example, in FIG. 12, the tail lamp (brake lamp) of the vehicle traveling in front and the bicycle traveling on the sidewalk are highlighted by the superimposed frames m62, m63.

[0078] Referring again to FIG. 12, when a predetermined user operation is performed on the case material display button m70 in the loss ratio determination screen M5, a new tab or window is opened, and the case information display screen M7 shown in FIG. 14 is displayed. On the case information display screen M7, case information applied to the determination of the loss ratio for the relevant case is displayed. In FIG. 14, as an example of case information, the ○○th page of the ○○th issue of Case Times (registered trademark) is illustrated.

[0079] Also, when a predetermined user operation is performed on the similar case display button m80 in the loss ratio determination screen M5, a new tab or window is opened, and a similar case display screen (not shown) is displayed. On the similar case display screen, a situation diagram (application diagram) of an accident in the case information regarding a case similar to the relevant case is displayed in a thumbnail format.

[0080] When a predetermined user operation is performed on the application diagram in the similar case display screen, a new tab or window is further opened, and a case summary display screen (not shown) is displayed. On the case summary display screen, the selected application diagram, the gist of the judgment, an excerpt of the judgment, and the loss ratio determined in the judgment are displayed.

[0081] Referring again to FIG. 11, the loss ratio determination server 30 causes the operator terminal 40 to display the screens shown in FIGS. 12 to 14 according to the signal transmitted in response to the operation on the operator terminal 40 (step S23). Also, when a user operation for modifying the determination item is performed on the operator terminal 40 (step S24: Yes), the loss ratio determination server 30 re-executes the loss ratio determination process according to the signal transmitted in response to the user operation (step S22).

[0082] At the operator terminal 40, when an operation to correct the determination item is not performed (step S24: No), the loss ratio determination server 30 determines whether an operation to determine the loss ratio has been performed at the operator terminal 40 (step S25). For example, when a signal indicating that a predetermined user operation has been performed on a print button (not shown) in the loss ratio determination screen M5 is transmitted from the operator terminal 40, the loss ratio determination server 30 determines that an operation to determine the loss ratio has been performed.

[0083] When the loss ratio is determined (step S25: Yes), the loss ratio determination server 30 transmits a report screen to the operator terminal 40 for display (step S26). On the other hand, when the loss ratio is not determined (step S25: No), the loss ratio determination server 30 continues to display the determination screen on the operator terminal 40 (step S23).

[0084] At the operator terminal 40, when a predetermined user operation is performed on a print button (not shown) in the loss ratio determination screen M5, a new tab or window is opened, and the determination report display screen M10 shown in FIG. 15 is displayed. The determination report display screen M10 includes a previous text display column m101, an animation display area m102 for explaining the accident situation in animation, a text display area m103 for explaining the accident situation in text, a determination information display column m104 in which an application diagram of case information applied to the loss ratio determination is displayed, a determination display column m105 in which the basic loss ratio and correction factors are displayed, a determination result display column m106 in which the conclusion of the loss ratio determination is displayed, and a comment display column m107. The determination report display screen M10 is a report screen for disclosing the determination result of the loss ratio and its basis to the insurance contract holder and the counterparty insurance company of the accident, and can be printed.

[0085] As described above, according to the embodiment of the present invention, since the accident situation is visualized and displayed based on objective information, the accident situation can be grasped objectively and easily. Further, since the evidence data of the determination item is displayed according to the user operation on the determination item, the operator can easily grasp the accident situation. Further, according to the embodiment of the present invention, the operator can confirm efficient and objective information (for example, video data of a drive record), and can determine a fair negligence ratio. In particular, since the accident situation is reproduced based not only on subjective information such as the testimony of the parties and witnesses, but also on video data captured by the drive recorder of the vehicle of the parties or the vehicles traveling around, a negligence ratio that is acceptable to the parties can be determined. Furthermore, it is possible to easily confirm the accident situation based on the objective facts in a motor vehicle accident, and it is also possible to easily confirm the determination result of the negligence ratio based on the accident situation and the basis therefor.

[0086] Further, according to the embodiment of the present invention, since the case information applied in determining the negligence ratio and the facts that are the basis for the application are displayed on the same screen, the user (operator) can easily understand the logic of the negligence ratio determination and can easily correct the necessary elements.

[0087] Modification In the above embodiment, the negligence ratio determination server 30 determines the negligence ratio and performs various display controls to cause the operator terminal 40 to display a predetermined screen. However, the operator terminal 40 may determine the negligence ratio or perform control for displaying a predetermined screen on the display device (display unit 42). In this case, after installing a program for determining the negligence ratio and a program for controlling the screen display in the operator terminal 40, the own vehicle behavior data D27 and the other vehicle / surrounding environment data D28 may be downloaded from the accident situation grasping server 20 or the negligence ratio determination server 30, and these programs may be executed.

Explanation of Reference Numerals

[0088] 1… Accident processing system 10… Accident detection server 11, 21, 31, 41… Communication interface 12, 22, 32, 45… Memory unit 13, 23, 33, 46… Processor 20… Accident situation grasping server 30… Fault ratio determination server 40… Operator terminal 42… Display unit 43… Operation input unit 44… Output unit 101… Device 102… Road information system 103… Drive recorder device system 104… Map information system 105… Weather information system 106… Damage service system 131… Device difference correction unit 132… Accident detection unit 133… Accident notification unit 231… Own vehicle driving behavior grasping unit 232… Driving trajectory extraction unit 233… Acceleration waveform generation unit 234… Map data matching unit 235… Surrounding environment grasping unit 236… Driving trajectory extraction unit 237… Acceleration waveform generation unit 238… Map data matching unit 239, 333, 461… Display control unit 331… Precedent information acquisition unit 332… Fault determination unit 334… Unconfirmed item alert display unit 335… Reference document presentation unit

Claims

1. An information processing apparatus, receives a plurality of data used for determining an accident situation, based on the plurality of data, controls a display device to display a determination screen including a first display area for displaying a plurality of determination items and determination results for determining an accident situation, and a second display area for displaying evidence data for a determination item having the evidence data for the determination result, receives an instruction based on a user operation for a predetermined determination result in the first display area, and based on the instruction, controls the display to display the evidence data for the predetermined determination result in the second display area, a program for executing the process.

2. When the evidence data includes a moving image captured by an imaging device mounted on a vehicle, the program according to claim 1, further causing the information processing apparatus to execute a process of controlling the display to display a still image of a part of the moving image in association with the determination item.

3. receives a second instruction based on a user operation for a predetermined still image in the second display area, and based on the second instruction, further causes the information processing apparatus to execute a process of controlling the display to display a reproduction screen for reproducing a moving image for the predetermined still image, the program according to claim 2.

4. The moving image varies according to the determination item, the program according to claim 3.

5. In the moving image, a portion related to the determination result is highlighted, the program according to claim 3 or 4.

6. When the determination item includes an item indicating a contact location of the own vehicle at the time of a collision, receives a third instruction based on a user operation for the item indicating the contact location, and based on the third instruction, further causes the information processing apparatus to execute a process of controlling the display to display the vehicle superimposed on a clock, display the front of the vehicle in the 12 o'clock direction of the clock, and display the contact location on the vehicle, the program according to any one of claims 1 to 5.

7. on the determination screen, controls the display to include a third display area for displaying a basic loss ratio determined using the plurality of data and past case data, and a predetermined UI component related to the display of the case data, receives a fourth instruction based on a user operation for the predetermined UI component, The program according to any one of claims 1 to 6, further causing the information processing apparatus to execute a process of performing display control so as to display case data used for determining the basic loss ratio based on the fourth command.

8. The program according to any one of claims 1 to 7, further causing the information processing apparatus to execute a process of performing display control so as to display on the determination screen a fourth display area including map data for explaining the accident situation determined based on the plurality of data.

9. Receiving a fifth command based on a user operation for correcting the determination result, The program according to any one of claims 1 to 7, further causing the information processing apparatus to execute a process of reflecting the correction of the determination result based on the fifth command.

10. Receiving a plurality of data used for determining the accident situation, Based on the plurality of data, controlling display on a display device a determination screen including a first display area for displaying a plurality of determination items and determination results for determining the accident situation, and a second display area for displaying the evidence data in a determination item having the evidence data for the determination result, Receiving a command based on a user operation for a predetermined determination result in the first display area, An information processing method including performing display control so as to display the evidence data for the predetermined determination result in the second display area based on the command.

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