Method and program executed by information processor

Abstract

To improve a technique for visualizing work results of employees in a care facility.SOLUTION: A method executed by an information processor 20 includes: storing unique information of a plurality of first care facilities and information indicating result values related to a work performed by the first care facilities, for each of the first care facilities; acquiring unique information of a second care facility and information indicating a result value related to a work performed by the second care facility; selecting one or more first care facilities from among the plurality of first care facilities, on the basis of the unique information of each of the first care facilities and the unique information of the second care facility; and displaying the result value related to the work performed by the one or more first care facilities or a statistic value of the result value, and the result value of the work performed by the second care facility, in a comparable manner.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present disclosure relates to a method executed by an information processing apparatus and a program.

Background Art

[0002] Conventionally, there has been an effort to improve the work efficiency in a nursing facility by recording the work performance of employees in the nursing facility and visualizing the recorded data. For example, Patent Document 1 discloses a labor evaluation system that calculates the workload of a predetermined labor operation performed by an employee and evaluates the work efficiency of the employee for the labor operation by comparing the calculated workload with a predetermined standard working time.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, there has been room for improvement in the technology for visualizing the work performance of employees in a nursing facility. For example, simply using a predetermined reference value as a comparison target for work performance cannot perform appropriate analysis, and the work efficiency in a nursing facility cannot necessarily be improved.

[0005] In view of such circumstances, an object of the present disclosure is to improve the technology for visualizing the work performance of employees in a nursing facility.

Means for Solving the Problems

[0006] A method according to an embodiment of the present disclosure is a method executed by an information processing apparatus, For each of a plurality of first care facilities, storing the unique information of the first care facility and information indicating performance values related to the work performed at the first care facility. Obtaining the unique information of the second care facility and information indicating performance values related to the work performed at the second care facility. Based on the unique information of each of the first care facilities and the unique information of the second care facility, selecting one or more first care facilities from among the plurality of first care facilities, and displaying the performance value or statistical value of the performance value related to the work performed at the one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner.

[0007] A program according to an embodiment of the present disclosure For each of a plurality of first care facilities, storing the unique information of the first care facility and information indicating performance values related to the work performed at the first care facility. Obtaining the unique information of the second care facility and information indicating performance values related to the work performed at the second care facility. Based on the unique information of each of the first care facilities and the unique information of the second care facility, selecting one or more first care facilities from among the plurality of first care facilities, and causing a computer to execute an operation including displaying the performance value or statistical value of the performance value related to the work performed at the one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner.

Advantages of the Invention

[0008] According to an embodiment of the present disclosure, the technology for visualizing the work performance of employees in care facilities is improved.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Mode for Carrying Out the Invention

[0010] Hereinafter, embodiments of the present disclosure will be described.

[0011] (Outline of the Embodiment) With reference to FIG. 1, the outline of a system 1 according to an embodiment of the present disclosure will be described. The system 1 is used, for example, to visualize the work performance of employees in a care facility. In the present embodiment, the care facility may include a medical facility. The system 1 includes a terminal device 10 and an information processing device 20. The terminal device 10 and the information processing device 20 can communicate with each other via a network 30 including, for example, a mobile communication network and the Internet.

[0012] The terminal device 10 is a computer such as a mobile phone, a smartphone, a handy terminal, or a PC (Personal Computer). In the present embodiment, the terminal device 10 is used by an employee of a care facility. For example, when an employee performs a work that is a business in a care facility, the employee inputs the work performance of the work into the terminal device 10. As will be described later, the work performance includes, for example, information indicating the employee, a work item indicating the classification of the work, and the start time and end time of the work, but is not limited thereto and may include any information. At least a part of the information of the work performance may be automatically input in response to the completion of the work. The work performance input to the terminal device 10 is transmitted to the information processing device 20 via the network 30. Also, the system 1 may include any number of one or more terminal devices 10.

[0013] The information processing device 20 is one or a plurality of computers capable of communicating with each other. In the present embodiment, the information processing device 20 receives and stores the work results from the terminal device 10. The information processing device 20 may store the received work results for each predetermined evaluation period (for example, monthly). The information processing device 20 extracts arbitrary information according to, for example, a user's request from the stored work results and displays it on the display.

[0014] First, the outline of the present embodiment will be described, and the details will be described later. The information processing device 20 stores, for each of a plurality of first care facilities, the unique information of the first care facility and information indicating the performance value regarding the work performed at the first care facility. The information processing device 20 acquires the unique information of the second care facility and information indicating the performance value regarding the work performed at the second care facility. The information processing device 20 selects one or more first care facilities from among the plurality of first care facilities based on the unique information of each first care facility and the unique information of the second care facility. Then, the information processing device 20 displays the performance value or the statistical value of the performance value regarding the work performed at the selected one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner.

[0015] According to this embodiment, as a comparison target (benchmark) for the performance values of the work performed in the second care facility, the performance values of the work performed in one or more first care facilities selected from among a plurality of first care facilities or their statistical values are displayed. Here, the one or more first care facilities to be used as the comparison target are selected from among the plurality of first care facilities based on the unique information of each first care facility and the second care facility (for example, as will be described later, the scale or business type of the facility, etc.). Generally, the tendency of the work performance of the work carried out as a business in a care facility varies depending on the unique information of the care facility. In this embodiment, for example, a first care facility whose unique information substantially matches that of the second care facility is selected as the comparison target, or the first care facility having the unique information closest to that of the second care facility among the plurality of first care facilities stored is selected as the comparison target, or a first care facility whose unique information is different from that of the second care facility is selected as the comparison target. Therefore, according to this embodiment, the technique for visualizing the work performance of employees in a care facility is improved in that it is possible to select a comparison target according to the user's request and perform an appropriate analysis.

[0016] (Configuration of the information processing device) With reference to FIG. 2, the configuration of the information processing device 20 will be described. The information processing device 20 includes a communication unit 21, an output unit 22, an input unit 23, a storage unit 24, and a control unit 25.

[0017] The communication unit 21 includes one or more communication interfaces for connecting to the network 30. The communication interface corresponds to, for example, mobile communication standards such as 4G (4th Generation) and 5G (5th Generation), wired LAN (Local Area Network) standards, or wireless LAN standards, but is not limited thereto and may correspond to any communication standard.

[0018] The output unit 22 includes one or more output devices for outputting information. The output device is, for example, a display for outputting information as video, or a speaker for outputting information as sound, etc., but is not limited thereto. Alternatively, the output unit 22 may include an interface for connecting an external output device.

[0019] The input unit 23 includes one or more input devices that detect input operations by the user. The input device is, for example, a physical key, a capacitance key, a mouse, a touch panel, a touch screen provided integrally with the display of the output unit 22, or a microphone, etc., but is not limited thereto. Alternatively, the input unit 23 may include an interface for connecting an external input device.

[0020] The storage unit 24 includes one or more memories. The memory is, for example, a semiconductor memory, a magnetic memory, or an optical memory, etc., but is not limited thereto. Each memory included in the storage unit 24 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 24 stores any information used for the operation of the information processing apparatus 20. For example, the storage unit 24 may store a system program, an application program, embedded software, and a database, etc.

[0021] The control unit 25 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), or a dedicated processor specialized for a specific process, but is not limited thereto. The programmable circuit is, for example, an FPGA (Field-Programmable Gate Array), but is not limited thereto. The dedicated circuit is, for example, an ASIC (Application Specific Integrated Circuit), but is not limited thereto. The control unit 25 controls the operation of the entire information processing apparatus 20.

[0022] (Operation flow of the information processing apparatus) With reference to FIG. 3, the operation flow of the information processing apparatus 20 according to the present embodiment will be described.

[0023] Step S100: For each of a plurality of first care facilities, the control unit 25 of the information processing apparatus 20 stores, in the storage unit 24, the unique information of the first care facility and the information indicating the performance value regarding the work performed at the first care facility.

[0024] The "first care facility" is a candidate that can be a comparison target for the second care facility. The information of each first care facility may be collected or updated, for example, periodically.

[0025] The "unique information" includes information indicating at least one of the scale of the care facility (for example, the classification of "large", "medium", or "small" according to the number of users), the business type (for example, the classification of "special nursing home for the elderly", "support for residents in specific facilities", or "health facility for the elderly requiring care"), the geographical characteristics (for example, the classification of "city center", "suburbs", "near the station", or "far from the station"), the building structure (for example, the classification of "one-story building", "two-story building", or "bungalow"), and the statistical value of the degree of care required by the users (for example, the total value, median value, or average value of the degree of care required), but is not limited to these examples, and may include any information unique to the care facility.

[0026] The "work performed at the care facility" is any work performed as a job by the employees (such as nurses, caregivers, care managers, functional trainers, care welfare workers, or office workers) of the care facility. There may be a plurality of work items as the work performed by the employees of the care facility as a job. In such a case, the performance value regarding the work is stored for each work item or for each work execution time zone. In the present embodiment, as the work performed by the employees of the care facility as a job, eight work items classified as "direct life assistance" ("getting up / moving / decompression", "changing clothes / grooming / morning / evening care", "excretion assistance", "meal / water", "bathing", "vital signs", "treatment / drugs", and "communication / recreation") and nine work items classified as "indirect work" ("medication preparation", "preparation / tidying up", "monitoring of common areas", "room patrol / monitoring equipment confirmation", "recording", "communication / meeting among employees", "home visit preparation / accompanying", "cleaning / selection", and "reserve") will be described as existing.

[0027] The "performance value related to the work" includes, for example, at least one of two indicators, namely the working hours required for the implementation of the work and the number of employees who carried out the work, but is not limited to these examples, and may include any indicator related to work performance. For example, the "performance value related to the work" may further include indicators such as the start date and time and the end date and time of the work, the work saturation level (total time required for the implementation of the work ÷ working hours of employees during their shifts), and the total working hours required for the implementation of the work during a predetermined evaluation period. In addition to these indicators, information related to the work location may also be included. Also, the "number of employees who carried out the work" may be, for example, a value obtained by dividing the number of employees who carried out the work by the number of users of the nursing facility (that is, the number of employees who carried out the work per user).

[0028] Step S101: The control unit 25 acquires the unique information of the second nursing facility and information indicating the performance value related to the work performed at the second nursing facility.

[0029] The "second nursing facility" is a nursing facility that uses the system 1 to visualize the work performance of employees. Information on the second nursing facility may be collected, for example, for each predetermined evaluation period.

[0030] Step S102: The control unit 25 selects one or more first nursing facilities from among the plurality of first nursing facilities based on the unique information of each first nursing facility and the unique information of the second nursing facility.

[0031] For the selection of one or more first care facilities, any method can be adopted. For example, the control unit 25 may select one or more first care facilities that satisfy the condition that the specific information substantially matches that of the second care facility from among a plurality of first care facilities. As described above, since the tendency of the work performance of the work carried out as a business in a care facility varies depending on the specific information of the care facility, according to such a configuration, a first care facility having a tendency according to the specific information of the second care facility is selected as a comparison target. Note that "substantially match" does not necessarily require that the specific information of both facilities exactly match, but includes that the specific information of both facilities matches within a range where there is no practical problem. For example, those with a matching ratio of specific information of 70% or more may be treated as substantially matching. Alternatively, the control unit 25 may select one or more first care facilities that satisfy the condition that the specific information does not substantially match that of the second care facility from among a plurality of first care facilities. Also, the condition for selecting one or more first care facilities may be arbitrarily determined by the user (for example, a business operator who provides care services at the second care facility).

[0032] Step S103: The control unit 25 displays, on the display of the output unit 22 in a comparable manner, the performance value regarding the work performed at the one or more first care facilities selected in step S102 or the statistical value (for example, average value, median value, or representative value, etc.) of the performance value and the performance value of the work performed at the second care facility. Hereinafter, the screen displayed on the display is also referred to as a "comparison screen".

[0033] Two specific examples of the display mode of the comparison screen will be described with reference to FIGS. 4 and 5. Hereinafter, for the sake of simplicity of explanation, it is assumed that in step S102, one first care facility whose specific information substantially matches that of the second care facility is selected.

[0034] Referring to FIG. 4, the first example of the display mode of the comparison screen will be described. FIG. 4 is a graph with the horizontal axis representing time and the vertical axis representing an index. "Time" is divided into unit times (for example, 1 hour) from 0:00 to 24:00 at an arbitrary date. "Index" is an arbitrary index indicating the "work performance value" as described above.

[0035] For example, the control unit 25 detects a user's input operation for specifying a target date, work, and indicator via the input unit 23. Here, for simplicity of explanation, it is assumed that all 17 work items described above are specified as "work", and "the working hours required for the implementation of the work" is specified as the "indicator". The control unit 25 acquires, from the storage unit 24 for each unit time, the working hours of the work performed at the second care facility on the specified date, and displays it on the comparison screen as a bar graph. Further, the control unit 25 acquires, from the storage unit 24 for each unit time, the working hours of the work performed at the first care facility selected in step S102 on the specified date, and displays it on the comparison screen as a line graph (broken line in the figure). In the example shown in FIG. 4, it shows that the second care facility has more working hours than the first care facility from 12:00 to 14:00, from 15:00 to 16:00, and from 18:00 to 20:00. From this, it can be analyzed that there is room for improvement in the work efficiency of the second care facility, for example, from 12:00 to 14:00, from 15:00 to 16:00, and from 18:00 to 20:00.

[0036] Referring to FIG. 5, a second example of the display mode of the comparison screen will be described. FIG. 5 is a bar graph with the horizontal axis as the indicator and the vertical axis as "actual value" and "comparison target". For example, the control unit 25 detects a user's input operation for specifying a target date or period, work, and indicator via the input unit 23. Here, for simplicity of explanation, it is assumed that all 17 work items described above are specified as "work", and "the working hours required for the implementation of the work" is selected as the "indicator". The control unit 25 acquires the total working hours of the work performed at the second care facility during the specified date or period from the storage unit 24, and displays it on the comparison screen as the "actual value". Further, the control unit 25 acquires the total working hours of the work performed at the first care facility selected in step S102 during the specified date or period from the storage unit 24, and displays it on the comparison screen as the "comparison target". In the example shown in FIG. 5, it shows that the second care facility has more working hours than the first care facility during the specified date or period. From this, it can be analyzed that the work efficiency of the second care facility can be improved, for example, by increasing the number of employees from the next year onwards during the said date or period.

[0037] In addition, when a plurality of work items are specified as "work", the control unit 25 may display the performance value or its statistical value of the work performed in one or more first care facilities selected in step S102 and the performance value related to the work performed in the second care facility in a manner comparable for each work item. For example, the control unit 25 may display a graph shown in FIG. 4 or a bar graph shown in FIG. 5 for each specified work item. Also, for example, the control unit 25 may display the bar graph shown in FIG. 5 so that the working hours for each specified work item can be distinguishable as a breakdown.

[0038] As described above, the information processing apparatus 20 according to the present embodiment stores, for each of a plurality of first care facilities, the unique information of the first care facility and the information indicating the performance value of the work performed in the first care facility. The information processing apparatus 20 acquires the unique information of the second care facility and the information indicating the performance value of the work performed in the second care facility. The information processing apparatus 20 selects one or more first care facilities from among the plurality of first care facilities based on the unique information of each first care facility and the unique information of the second care facility. Then, the information processing apparatus 20 displays the performance value or the statistical value of the performance value of the work performed in the selected one or more first care facilities and the performance value of the work performed in the second care facility in a comparable manner.

[0039] According to such a configuration, as described above, the technique of visualizing the work performance of employees in care facilities is improved in that it is possible to select a comparison target according to the user's request and perform an appropriate analysis.

[0040] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each component or each step, etc. can be rearranged so as not to be logically contradictory, and a plurality of components or steps, etc. can be combined into one or divided.

[0041] For example, in the above-described embodiment, the specific information of the nursing facility may further include the specific information of the business operator that provides nursing services at the nursing facility. The "specific information" includes, for example, at least one of the reputation and characteristics of the business operator, but is not limited to these examples, and may include any information unique to the business operator. The "reputation" includes, for example, at least one of three indicators: the ease of work of employees, the satisfaction of users, and the price range of the usage fee for nursing services, but is not limited to these examples, and may include any information indicating the evaluation of the business operator by a third party.

[0042] In addition, for example, an embodiment in which a general-purpose computer functions as the information processing apparatus 20 according to the above-described embodiment is also possible. Specifically, a program describing the processing content for realizing each function of the information processing apparatus 20 according to the above-described embodiment is stored in the memory of the computer, and the program is read out and executed by the processor of the computer. Therefore, the present disclosure can also be realized as a program executable by a processor or a non-transitory computer-readable medium storing the program.

Explanation of Reference Numerals

[0043] 1 System 10 Terminal Device 20 Information Processing Apparatus 21 Communication Unit 22 Output Unit 23 Input Unit 24 Storage Unit 25 Control Unit 30 Network

Claims

1. A method executed by an information processing apparatus, comprising: for each of a plurality of first care facilities, storing the unique information of the first care facility and information indicating the performance value related to the work performed at the first care facility; acquiring the unique information of a second care facility and information indicating the performance value related to the work performed at the second care facility; selecting one or more first care facilities from among the plurality of first care facilities based on the unique information of each of the first care facilities and the unique information of the second care facility; and displaying the performance value or the statistical value of the performance value related to the work performed at the one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner. A method comprising the above.

2. The method according to claim 1, wherein the unique information of the care facility includes information indicating at least one of the scale, business type, geographical features, building structure, and statistical value of the degree of care required for each user of the care facility.

3. The method according to claim 1 or 2, wherein the unique information of the care facility further includes specific information of the operator providing the care service at the care facility.

4. The method according to claim 3, wherein the specific information of the operator relates to information indicating at least one of the reputation and characteristics of the operator.

5. The method according to claim 4, wherein the reputation of the operator includes at least one of the ease of work of employees, the satisfaction of users, and the price range of the usage fee for the care service.

6. The method according to claim 1, wherein the information processing apparatus selects one or more first care facilities from among the plurality of first care facilities, the unique information of which substantially matches that of the second care facility.

7. The method according to claim 1, wherein the performance value of the work includes at least one of the working time required for the performance of the work and the number of employees who performed the work.

8. The method according to claim 1, wherein the work performed at the care facility includes one or more work items classified as direct life assistance and one or more work items classified as indirect operations, and the information processing apparatus displays the performance value or the statistical value of the performance value related to the work performed at the one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner for each work item.

9. For each of the plurality of first care facilities, storing the unique information of the first care facility and information indicating the performance value related to the work performed at the first care facility; acquiring the unique information of the second care facility and information indicating the performance value related to the work performed at the second care facility; selecting one or more first care facilities from the plurality of first care facilities based on the unique information of each of the first care facilities and the unique information of the second care facility; and displaying the performance value or the statistical value of the performance value related to the work performed at the one or more first care facilities and the performance value of the work performed at the second care facility in a comparable manner A program that causes a computer to execute an operation including.

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