Application-related operation support system, application-related operation support method, and program

Abstract

To provide an application-related operation support system, an application-related operation support method, and a program capable of reducing the workload on a worker in an application-related operation for a variety of procedures, and improving work efficiency.SOLUTION: An application-related operation support system includes: an examination target acquisition unit which acquires, in accordance with an application method, application data including data to be examined in an application from an applicant; an examination screen display unit which displays an examination screen according to the application method, based on the acquired application data; and an appendix processing unit which registers appendix information indicating an appendix related to deficiencies in the application, which is input based on a result of examining the examination target shown in the examination screen, in association with the application data.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to an application-related business support system, an application-related business support method, and a program. [Background technology]

[0002] Traditionally, various procedures at government agencies and private companies have been carried out using analog methods, such as filling out paper application forms and submitting the necessary information (hereinafter also referred to as "analog applications"). In recent years, with the promotion of digitalization, applications using digital methods, such as entering the necessary information online using a smartphone or computer (hereinafter also referred to as "digital applications"), are becoming more common.

[0003] Various technologies that can handle digital applications have been proposed. For example, Patent Document 1 below discloses an application system that allows applicants to apply for a My Number card online using a smartphone, computer, or the like. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 7092246 Summary of the Invention [Problem to be solved by the invention]

[0005] However, since there are many applicants who have difficulty adapting to digitalization (such as the elderly), it is difficult to standardize application methods to digital applications, and analog applications must also be possible. For this reason, analog and digital applications coexist for various procedures at government agencies and private companies. In the case of analog applications, there are cases where legal storage obligations are defined for various application documents submitted on paper. In this case, the administrative agency or private company that has received the application from the applicant must store the application documents for a legally defined period. For this reason, for example, local governments store the application documents of analog applications as they are on paper. Furthermore, in the case of local governments, when there are deficiencies in the application documents, they may store the application documents so that the content of the response to the deficiencies can be understood, such as attaching a sticker with the corrected content of the deficiencies and supplementary information to the application documents. As described above, managing the content of the response to deficiencies with a memo such as a sticker places a heavy burden on the person in charge and there is also a risk of losing the memo during storage.

[0006] In view of the above problems, an object of the present invention is to provide an application-related business support system, an application-related business support method, and a program that can reduce the workload on workers in application-related operations for various procedures and improve work efficiency.

Means for Solving the Problems

[0007] In order to solve the above problems, an application-related business support system according to an aspect of the present invention includes an examination target acquisition unit that acquires application data including data to be examined in an application from an applicant according to the application method, an examination screen display unit that displays an examination screen according to the application method based on the acquired application data, and a supplementary note processing unit that registers supplementary note information indicating a supplementary note regarding the deficiencies of the application, which is input based on the result of the examination of the examination target shown on the examination screen, in association with the application data.

[0008] [[ID=1!4]] An application-related operation support method according to an aspect of the present invention includes an examination target acquisition process of acquiring application data including data to be examined in an application from an applicant according to an application method, an examination screen display process of displaying an examination screen according to the application method based on the acquired application data, and a supplementary note processing process of registering, in association with the application data, supplementary note information indicating a supplementary note regarding deficiencies in the application, which is input based on a result of examination of the examination target indicated by the examination screen. The application-related operation support method is executed by a computer.

[0009] A program according to an aspect of the present invention causes a computer to function as an examination target acquisition means for acquiring application data including data to be examined in an application from an applicant according to an application method, an examination screen display means for displaying an examination screen according to the application method based on the acquired application data, and a supplementary note processing means for registering, in association with the application data, supplementary note information indicating a supplementary note regarding deficiencies in the application, which is input based on a result of examination of the examination target indicated by the examination screen.

Advantages of the Invention

[0010] According to the present invention, it is possible to reduce the workload on workers in application-related operations for various procedures and improve work efficiency.

Brief Description of the Drawings

[0011]

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Mode for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Schematic Configuration of Application-Related Business Support System> With reference to FIG. 1, the schematic configuration of the application-related business support system according to this embodiment will be described. FIG. 1 is a block diagram showing an example of the schematic configuration of the application-related business support system according to this embodiment. The application-related business support system 1 shown in FIG. 1 is a system for supporting application-related businesses, which are businesses related to various applications. Various applications are, for example, applications related to procedures for receiving services provided by administrative agencies or private companies (corporations). Persons who provide services that can be received by applying, such as administrative agencies or private companies, are hereinafter also referred to as "providers".

[0014] Administrative agencies are, for example, central government ministries and local governments (also referred to as "local autonomous bodies" or "local public entities"). Services (systems) provided by administrative agencies are, for example, various registration procedures, benefit systems, subsidy systems, grant systems, social security services, etc. Private companies are, for example, financial institutions such as banks, distribution companies, insurance companies, credit card companies, companies with a shareholder preferential system, etc. Services provided by financial institutions are, for example, opening a new account, housing loan, etc. Services provided by distribution companies are, for example, campaigns for members, etc. Services provided by insurance companies are, for example, related to various insurance products. Services provided by credit card companies are, for example, issuing a new credit card, etc. Services provided by companies with a shareholder preferential system are, for example, related to shareholder preferences. When the provider is an administrative agency, the applicant is, for example, a resident or private company within the jurisdiction of each administrative agency. When the provider is a private company, the applicant is, for example, a consumer.

[0015] Application methods in various procedures include analog applications (hereinafter also referred to as "analog applications") and digital applications (hereinafter also referred to as "digital applications"). An analog application is, for example, an application in which the necessary items are filled in a paper application form and submitted (hereinafter also referred to as "paper application"). A digital application is, for example, an application in which the necessary items are input online (hereinafter also referred to as "online application").

[0016] Hereinafter, taking the example where the provider is a local government and the applicant is a resident, this embodiment will be described. Specifically, in an application regarding procedures for a resident to receive services from a local government, an example will be described where the applicant makes an application by paper application or online application, and a local government staff member (operator) conducts application-related operations. Also, as an example, the application-related operations conducted by the local government staff member include a review operation for reviewing the application from the applicant and a management operation for managing the application. FIG. 1 shows an example where applicant US1 makes a paper application and applicant US2 makes an online application. Applicant US1 makes a paper application by mailing an application form AF with the necessary items filled in at home HM1 to local government JC. Applicant US2 makes an online application by inputting the necessary items from an online applicant terminal 10 at home HM2 to a website provided by local government JC or the like. Staff member MS of local government JC reviews the content of the paper application by applicant US1 and the content of the online application by applicant US2.

[0017] Note that the place where applicant US1 fills in the necessary items in application form AF and the place where applicant US2 inputs the necessary items in applicant terminal 10 are not limited to home, and can be any place. Also, the method by which applicant US1 submits application form AF to local government JC is not limited to mailing. For example, applicant US1 can bring application form AF to local government JC and directly hand it to the staff member. Also, the terminal by which applicant US2 makes an online application is not limited to the terminal owned by applicant US2. For example, applicant US2 can make an online application from a terminal provided by local government JC or the like.

[0018] As shown in FIG. 1, the application-related business support system 1 according to this embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0019] (1) Applicant terminal 10 The applicant terminal 10 is a terminal used by applicant US2 to perform an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, or the like. The applicant terminal 10 is communicably connected to the online application system 50 via a network such as a mobile phone network or the Internet. In communication with the online application system 50, the applicant terminal 10 transmits, for example, input data input online by the applicant.

[0020] (2) Local government terminal 20 The local government terminal 20 is a terminal used by staff MS to perform application-related operations. In this embodiment, the local government terminal 20 is an example of a terminal for application-related operations used in application-related operations, and is, for example, a terminal operated by local government JC. Also, staff MS is an example of a person in charge of application-related operations, and is, for example, a person belonging to local government JC. The local government terminal 20 is, for example, a PC, a smartphone, a tablet terminal, or the like.

[0021] The local government terminal 20 is communicably connected to the reading device 30 by wired communication or wireless communication. In communication with the reading device 30, the local government terminal 20 receives, for example, application identification information and image data of an application form. The application identification information is identification information unique to each application, and is, for example, an application number or the like. The application identification information is information indicating that the submission (paper application) of the application form AF from applicant US1 has been received by local government JC. Also, the local government terminal 20 is communicably connected to the inspection system 40 and the online application system 50 via the network within the organization of local government JC. In communication with the inspection system 40, the local government terminal 20 transmits, for example, application identification information, image data, input data, supplementary information, search conditions, etc., and receives screen information of the review screen, screen information of the supplementary input screen, screen information of the search screen, screen information of the search result screen, etc. Further, the local government terminal 20 transmits image data or input data to the inspection system 40 through communication with the inspection system 40, and displays the review screen, supplementary input screen, search screen, and search result screen generated based on the transmitted data. The staff MS performs review using the review screen displayed on the local government terminal 20, enters supplementary information using the supplementary input screen, and conducts inquiries and responses using the search screen and search result screen. In communication with the online application system 50, the local government terminal 20 receives, for example, the downloaded input data.

[0022] (3) Reading device 30 The reading device 30 is a device that performs various types of reading. The reading device 30 is a device used by the staff MS to capture the application identification information and the image data of the application form AF for an application submitted by the applicant by paper application. The reading device 30 is provided with a device for capturing the application identification information and a device for capturing the image data, respectively. The reading device 30 for capturing the application identification information is, for example, a one-dimensional code reader or a two-dimensional code reader. On the envelope mailed from the applicant US1 or the application form AF enclosed in the envelope, a one-dimensional code or a two-dimensional code having the application identification information is printed. The staff MS reads the application identification information from the one-dimensional code or the two-dimensional code using the one-dimensional code reader or the two-dimensional code reader. Note that characters indicating the application identification information may be directly printed on the envelope, application form, etc. In this case, the reading device 30 may be a camera that captures an image for capturing the application identification information by character recognition such as OCR (Optical Character Recognition). The reading device 30 for capturing image data is, for example, a scanner that optically reads a paper application form and generates image data of the application form. The staff member MS uses the scanner to scan the application form AF received by mail from the applicant US1 and convert it into image data.

[0023] The reading device 30 is communicably connected to the local government terminal 20 by wired communication or wireless communication. In communication with the local government terminal 20, the reading device 30 transmits the read application identification information and the generated image data of the application form AF.

[0024] (4) Inspection system 40 The inspection system 40 is a system for performing processes related to inspections for review by the staff member MS. Inspection means that, before the staff member MS reviews the application from the applicant US1, it is confirmed whether the application meets predetermined conditions. The inspection system 40 is composed of, for example, one or more server devices (for example, a cloud server).

[0025] The inspection system 40 is communicably connected to the local government terminal 20 and the local government system 60 via the network within the organization of the local government JC. In communication with the local government terminal 20, the inspection system 40 receives, for example, application identification information, image data, and input data, supplementary information, search conditions, etc., and transmits screen information of the review screen, screen information of the supplementary input screen, screen information of the search screen, screen information of the search result screen, etc. In communication with the local government system 60, the inspection system 40 performs, for example, data linkage. In the data linkage, the inspection system 40 receives, for example, resident information and transmits registration information. The resident information is information about the residents of the local government that is pre-registered in the local government system 60. Also, the registration information is information indicating the application content generated based on the image data or input data for which the review by the staff member MS has been completed normally.

[0026] (5) Online application system 50 The online application system 50 is a system for performing processes related to online applications. The online application system 50 is composed of, for example, one or more server devices (such as cloud servers).

[0027] The online application system 50 is communicably connected to the applicant terminal 10 via a network such as a mobile phone network or the Internet. In communication with the applicant terminal 10, the online application system 50 receives, for example, input data entered online by the applicant. In addition, the online application system 50 is communicably connected to the local government terminal 20 via the network within the organization of the local government JC. In communication with the local government terminal 20, the online application system 50 transmits the downloaded input data.

[0028] (6) Local government system 60 The local government system 60 is a system (core system) for managing various types of information related to the local government JC. The local government system 60 is composed of, for example, one or more server devices (such as cloud servers).

[0029] Among the information managed by the local government system 60, resident information is included. Resident information is an example of information (hereinafter also referred to as "information of the person under management") regarding the person under management (for example, residents within the jurisdiction of the local government) who is managed by the provider of the service (for example, the local government) that can be received by applying. The information of the person under management is information in which the personal information of the person under management is linked to information regarding the person under management (hereinafter also referred to as "duplicate determination information") used for duplicate determination of applications for services. The personal information of residents is, for example, name, date of birth, address, etc. The duplicate determination information of residents is, for example, identification information unique to each resident (hereinafter also referred to as "resident identification information") assigned to each resident by the local government. The resident identification information is not limited to that assigned by the local government (administrator), and may be assigned by entities other than the local government. Examples of information assigned by entities other than the local government include personal numbers (My Number). Hereinafter, the resident information in which the personal information of residents is linked to the resident identification information (duplicate determination information) is treated as the information of the person to be managed.

[0030] The local government system 60 is communicably connected to the inspection system 40 via the network within the organization of the local government JC. In communication with the inspection system 40, the local government system 60 receives registration information and transmits the resident information extracted from among the various types of information it manages.

[0031] <2. Functional Configuration of Local Government Terminal> As described above, the schematic configuration of the application-related business support system 1 according to this embodiment has been explained. Subsequently, with reference to FIG. 2, the functional configuration of the local government terminal 20 according to this embodiment will be explained. FIG. 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in FIG. 2, the local government terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0032] (1) Communication Unit 210 The communication unit 210 has a function of transmitting and receiving various types of information. For example, the communication unit 210 communicates with the reading device 30, the inspection system 40, and the online application system 50 to transmit and receive various types of information.

[0033] (2) Input Unit 220 The input unit 220 has a function of receiving input from the staff MS. The input unit 220 is composed of input devices provided as hardware in the local government terminal 20, such as a keyboard, a mouse, buttons, a touch panel, a microphone, and the like.

[0034] (3) Storage Unit 230 The storage unit 230 has a function of storing various types of information. The storage unit 230 is composed of a storage medium that the local government terminal 20 is equipped with as hardware, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), a RAM (Random Access read / write Memory), a ROM (Read Only Memory), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reading device 30 and input data received from the online application system 50.

[0035] (4) Control unit 240 The control unit 240 has a function of controlling the overall operation of the local government terminal 20. The control unit 240 is realized, for example, by causing a CPU (Central Processing Unit) that the local government terminal 20 is equipped with as hardware to execute a program. As shown in FIG. 2, the control unit 240 includes a reading processing unit 2401, an input data processing unit 2402, a review result processing unit 2403, a supplementary entry input processing unit 2404, and a search condition input processing unit 2405.

[0036] (4-1) Reading processing unit 2401 The reading processing unit 2401 has a function of performing processing related to various types of reading. For example, the reading processing unit 2401 takes in the application identification information read by the reading device 30 and transmits the application identification information to the inspection system 40. Also, the reading processing unit 2401 takes in the image data scanned by the reading device 30 and transmits the image data to the inspection system 40.

[0037] (4-2) Input data processing unit 2402 The input data processing unit 2402 has a function of performing processing related to input data. For example, the input data processing unit 2402 downloads input data from the online application system 50 and transmits the input data to the inspection system 40.

[0038] (4-3) Examination result processing unit 2403 The examination result processing unit 2403 has a function of performing processing related to examination results. For example, the examination result processing unit 2403 transmits the examination results input on the examination screen by the staff MS to the inspection system 40. In addition, when notifying the applicant of the examination results in writing, the examination result processing unit 2403 causes a printing device to print a document showing the examination results.

[0039] (4-4) Supplementary entry input processing unit 2404 The supplementary entry input processing unit 2404 has a function of performing processing related to the input of supplementary entries. For example, the supplementary entry input processing unit 2404 transmits information (hereinafter also referred to as "supplementary entry information") indicating supplementary entries related to deficiencies in the application, which is input on the supplementary entry input screen by the staff MS, to the inspection system 40.

[0040] (4-5) Search condition input processing unit 2405 The search condition input processing unit 2405 has a function of performing processing related to the input of search conditions. For example, the search condition input processing unit 2405 transmits the search conditions input on the search screen by the staff MS to the inspection system 40.

[0041] (5) Output unit 250 The output unit 250 has a function of outputting various information. The output unit 250 is composed of output devices provided by the local government terminal 20 as hardware, such as display devices such as display devices and touch screens (touch panels), and audio output devices such as speakers. The output unit 250 displays, for example, an examination screen, a supplementary entry input screen, a search screen, a search result screen, etc. based on the screen information received from the inspection system 40.

[0042] <3. Functional configuration of the inspection system> The functional configuration of the local government terminal 20 according to the present embodiment has been described above. Subsequently, with reference to FIGS. 3 to 5, the functional configuration of the inspection system 40 according to the present embodiment will be described. FIG. 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to the present embodiment. As shown in FIG. 3, the inspection system 40 includes a communication unit 410, a storage unit 420, and a control unit 430.

[0043] (1) Communication unit 410 The communication unit 410 has a function of transmitting and receiving various information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to transmit and receive various information.

[0044] (2) Storage unit 420 The storage unit 420 has a function of storing various information. The storage unit 420 is constituted by a storage medium provided as hardware of the inspection system 40, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or any combination of these storage media. The storage unit 420 stores, for example, application identification information, image data, input data, and supplementary information received by the communication unit 410 from the local government terminal 20, and resident information (information on the person to be managed) received from the local government system 60. Note that the storage unit 420 stores the application data and the supplementary information in association with each other. The application data is data related to an application from an applicant, and includes data such as application identification information, image data, and input data.

[0045] (3) Control unit 430 The control unit 430 has a function of controlling the overall operation of the inspection system 40. The control unit 430 is realized, for example, by causing a CPU provided as hardware of the inspection system 40 to execute a program. As shown in FIG. 3, the control unit 430 includes a reception processing unit 4301, an identification information adding unit 4302, an examination target acquisition unit 4303, a collation unit 4304, a duplicate application determination unit 4305, an examination target registration unit 4306, an examination screen display unit 4307, a deficiency processing unit 4308, a registration processing unit 4309, a notification processing unit 4310, a supplementary note processing unit 4311, and a search processing unit 4312.

[0046] (3-1) Reception Processing Unit 4301 The reception processing unit 4301 has a function of performing reception processing. For example, the reception processing unit 4301 generates application data based on the information received by the communication unit 410 from the local government terminal 20. The generation of application data means that the application has been received. In the case of a paper application, the reception processing unit 4301 generates application data including application identification information received by the communication unit 410 from the local government terminal 20. In the case of an online application, the reception processing unit 4301 generates application data including input data received by the communication unit 410 from the local government terminal 20. In the case of an online application, the reception processing unit 4301 newly assigns application identification information to the application, and generates, as application data, a combination in which the input data is associated with the application identification information.

[0047] (3-2) Identification Information Adding Unit 4302 The identification information adding unit 4302 has a function of adding application type identification information to the application data. The application type identification information is information indicating different application types according to the application method. For example, the identification information adding unit 4302 adds application type identification information to the application data based on the application method used by the applicant among a plurality of application methods. When the application method used by the applicant for the application is a paper application, the identification information adding unit 4302 adds, to the application data of the application, application type identification information indicating that the application type is a paper application. When the application method used by the applicant for the application is an online application, the identification information adding unit 4302 adds, to the application data of the application, application type identification information indicating that the application type is an online application.

[0048] (3-3) Examination Target Acquisition Unit 4303 The examination target acquisition unit 4303 has a function of acquiring data to be examined. The examination target acquisition unit 4303 acquires application data including data to be examined in an application from an applicant according to the application method. For example, when staff MS conducts an examination on a paper application (the application is by paper application), the examination target acquisition unit 4303 acquires, from the local government terminal 20, image data of the application form AF submitted by applicant US1 as electronic data to be examined. Also, when staff MS conducts an examination on an online application, the examination target acquisition unit 4303 acquires, from the local government terminal 20, input data input online by applicant US2 as the examination target. Further, the examination target acquisition unit 4303 may check the file format of the acquired input data.

[0049] (3-4) Matching Unit 4304 The matching unit 4304 has a function of matching the information of the person to be managed with the examination target and acquiring duplication determination information. For example, first, the matching unit 4304 matches the resident information (including resident identification information), which is the information of the person to be managed stored in the storage unit 420, with the personal information indicated by the examination target acquired by the examination target acquisition unit 4303. The matching unit 4304 performs the matching using, for example, the name and date of birth included in the resident information and personal information. Then, based on the matching result, the matching unit 4304 acquires, as duplication determination information, the resident identification information of applicant US from the resident information stored in the storage unit 420, which includes the personal information corresponding to the personal information indicated by the examination target. The matching of the information of the person to be managed with the examination target by the matching unit 4304 and the acquisition of the resident identification information are performed based on the examination target obtained from each data when the image data or input data is acquired by the examination target acquisition unit 4303.

[0050] (3-5) Duplicate Application Determination Unit 4305 The duplicate application determination unit 4305 has a function of determining whether an application is a duplicate. For example, based on the applicant's resident identification information obtained by the collation unit 4304, it is determined whether the application is a duplicate. Specifically, the duplicate application determination unit 4305 determines whether the application is a duplicate according to whether the applicant US's resident identification information (duplicate determination information) obtained by the collation unit 4304 has been acquired. The acquired applicant US's resident identification information was obtained during a past application and is registered in the storage unit 420 in association with the image data or input data. Therefore, when the applicant US's resident identification information is obtained by the collation unit 4304, the duplicate application determination unit 4305 can confirm whether the resident identification information (duplicate determination information) of the applicant US has been acquired by checking whether the resident identification information is registered in the storage unit 420, that is, it can determine whether the application is a duplicate.

[0051] When the applicant US's resident identification information has not been acquired, the duplicate application determination unit 4305 determines that the application is not a duplicate. On the other hand, when the applicant US's resident identification information has been acquired, the duplicate application determination unit 4305 determines that the application is a duplicate. When the application is a duplicate, the duplicate application determination unit 4305 outputs an error indicating that the application is a duplicate to the local government terminal 20. As a result, it is no longer necessary for the staff MS to check for duplicate applications by themselves, so the workload of the staff MS can be reduced. Also, in the application procedure for benefits, etc., it is possible to prevent the benefits from being paid repeatedly.

[0052] (3-6) Examination target registration unit 4306 The examination target registration unit 4306 has a function of registering the examination target. For example, the examination target registration unit 4306 registers the examination target, which is the image data or input data obtained by the examination target acquisition unit 4303, in the storage unit 420. At this time, the examination target registration unit 4306 registers the applicant US's resident identification information (duplicate determination information) obtained by the collation unit 4304 in association with the corresponding data.

[0053] (3-7) Examination Screen Display Unit 4307 The examination screen display unit 4307 has a function of displaying an examination screen. The examination screen display unit 4307 displays an examination screen according to the application method based on the application data acquired by the examination target acquisition unit 4303. When the duplicate application determination unit 4305 determines that the application does not duplicate, the examination screen display unit 4307 generates screen information of an examination screen showing the examination target and examination items, transmits the generated screen information to the local government terminal 20, and causes the local government terminal 20 to display the examination screen. For example, when image data is acquired as the examination target, the examination screen display unit 4307 generates screen information of an examination screen showing the image data and examination items. When input data is acquired as the examination target, the examination screen display unit 4307 generates screen information of an examination screen showing the input data and examination items. On the other hand, when the duplicate application determination unit 4305 determines that the application duplicates, the examination screen display unit 4307 generates error information indicating an error that the application duplicates, transmits the generated error information to the local government terminal 20, and causes the local government terminal 20 to output the error. Note that the error may be output to the local government terminal 20 by any means such as screen display, message (text) display, or voice output.

[0054] Here, with reference to FIG. 4, an example of the examination screen that the examination screen display unit 4307 displays on the local government terminal 20 will be described. FIG. 4 is a diagram showing an example of the examination screen according to the present embodiment. FIG. 4 shows an examination screen 70 when the examination target is image data. As shown in FIG. 4, image data 73 is displayed in the area 71 of the examination screen 70. Also, examination items 74-1 to 74-n (n is a natural number) are displayed in the area 72 of the examination screen 70. Note that when the examination target is input data, the input data is displayed in the area 71 of the examination screen 70. As shown in FIG. 4, by displaying the examination screen, the staff MS can perform the examination while simultaneously checking the image data or input data to be examined and its examination items on one screen, and can efficiently proceed with the examination work.

[0055] (3 - 8) Incompleteness Processing Unit 4308 The Incompleteness Processing Unit 4308 has a function of performing processing related to incompleteness of an application. First, the Incompleteness Processing Unit 4308 determines whether there is any incompleteness in the application based on the review result by the staff MS. If there is no incompleteness in the application, the Incompleteness Processing Unit 4308 proceeds with the processing normally. On the other hand, if there is incompleteness in the application, the Incompleteness Processing Unit 4308 determines a response method for the incompleteness according to the content of the incompleteness. As an example, when the content of the incompleteness is a minor description incompleteness, the Incompleteness Processing Unit 4308 determines to take a response by phone call. This is because if it is a minor description incompleteness, the incompleteness can be easily improved by confirming with the applicant by phone call. On the other hand, when the content of the incompleteness is other than a minor description incompleteness, the Incompleteness Processing Unit 4308 determines to take a response by sending a written document. This is because in cases other than minor description incompleteness, the incompleteness cannot be improved only by confirming with the applicant by phone call. Incompleteness other than minor description incompleteness includes, for example, serious description incompleteness, forgetting to attach documents, etc.

[0056] Note that the Incompleteness Processing Unit 4308 may perform batch processing for each application type of the application determined to be detained due to incompleteness of the application content. For example, in the case of paper application, when the Incompleteness Processing Unit 4308 takes a response by sending a written document for the incompleteness, for a plurality of applications with incompleteness, it outputs (prints) the written documents to be sent in batch and performs processing for arranging batch mailing.

[0057] (3 - 9) Registration Processing Unit 4309 The Registration Processing Unit 4309 has a function of registering registration information in the local government system 60. The Registration Processing Unit 4309 extracts information indicating the application content from the review target for which the review by the staff MS has been completed normally, and generates registration information. After generation, the Registration Processing Unit 4309 transmits the generated registration information to the local government system 60 for registration.

[0058] (3 - 10) Notification Processing Unit 4310 The notification processing unit 4310 has a function of performing processing related to the notification of the examination result. The notification processing unit 4310 determines the notification method of the examination result according to whether the application is a paper application or an online application. For example, when the application is a paper application, the notification processing unit 4310 determines to notify the examination result in writing. This is because in the case of an applicant who has submitted a paper application, there may be no online environment, and in this case, the examination result cannot be confirmed even if it is notified online. On the other hand, when the application is an online application, the notification processing unit 4310 determines to notify the examination result online. This is because in the case of an applicant who has submitted an online application, since they have an online environment, the examination result can be confirmed even if it is notified online. In this way, by performing a notification adapted to the applicant's environment, the convenience for the applicant can be improved.

[0059] (3-11) Supplementary note processing unit 4311 The supplementary note processing unit 4311 has a function of performing processing related to supplementary notes. The supplementary note processing unit 4311 displays a supplementary note input screen for the staff MS to input supplementary notes regarding the deficiencies of the application on the local government terminal 20. The staff MS inputs supplementary notes to the supplementary note input screen based on the result of the examination of the examination target shown on the examination screen. The supplementary note processing unit 4311 registers the supplementary note information indicating the supplementary notes input by the staff MS in association with the application data.

[0060] The supplementary note information is information including deficiency information indicating the correction content for deficiencies and supplementary information regarding supplementary notes, and may include both pieces of information or either one of them. For example, regardless of the application type, assume that the staff MS inputs the correction of the application content and the supplementation of the correction content on the supplementary note input screen. In this case, the supplementary note processing unit 4311 registers both the deficiency information and the supplementary information as the supplementary note information. Also, in a digital application, assume that the applicant corrects and overwrites the application content online, and the staff MS inputs the supplementation of the correction content by the applicant on the supplementary note input screen. In this case, the supplementary note processing unit 4311 registers only the supplementary information as the supplementary note information. The deficiency information is information indicating the state after correction for deficiencies such as omission of description of necessary matters, description errors, typos, and missing characters. As a specific example of deficiency information, there are texts added for omissions or missing characters, ruled lines or correction marks for correcting description errors or typos, and corrected texts for low-level errors. The supplementary information is information indicating the supplement of the response to deficiencies such as when, who, and what was done. As a specific example of supplementary information, there are texts indicating the response date and time to deficiencies, the name of the responder, the response content, and other matters requiring information sharing.

[0061] The annotation processing unit 4311 displays the electronic data to be examined, which is recognized as having deficiencies through examination, in a state where annotation information can be input on the electronic data. When the application is a paper application, the annotation processing unit 4311 displays the image data acquired by the examination target acquisition unit 4303 in a state where annotation information can be input on the image data. When the application is an online application, the annotation processing unit 4311 displays the input data acquired by the examination target acquisition unit 4303 in a state where it can be corrected, for example, in the input format. In this case, the annotation processing unit 4311 overwrites the input data acquired by the examination target acquisition unit 4303 with the information input in the input format, but also retains the input data before overwriting. Thereby, the differences can be grasped by comparing the input data before and after the correction. When there are attachments in the online application, the annotation processing unit 4311 enables the input of annotation information on the image data of the attachments in the same manner as the image data in the case of a paper application.

[0062] In addition, the supplementary note processing unit 4311 displays the application data acquired by the search by the search processing unit 4312 described later and the supplementary note information associated with the application data in a viewable state. For example, assume that an inquiry is made from an applicant or the like regarding an application for which the procedure has been completed. In this case, the staff MS operates the local government terminal 20 to search for the application data of the applicant. If deficiencies have been addressed in the application, the supplementary note information is also acquired together with the application data by the function of the search processing unit 4312 described later, and is displayed on the local government terminal 20 by the function of the supplementary note processing unit 4311. As a result, the staff MS is spared the trouble of searching for the applicant's application documents with the deficient content memoed and pasted on a slip of paper or the like as in the case of storing the application documents on paper, the workload is reduced, and inquiries can be efficiently handled.

[0063] Here, with reference to FIG. 5, an example of the supplementary note input screen that the supplementary note processing unit 4311 displays on the local government terminal 20 will be described. FIG. 5 is a diagram showing an example of the supplementary note input screen according to the present embodiment. FIG. 5 shows a supplementary note input screen 80 in the case where the input target of the supplementary note is image data. As shown in FIG. 5, image data 82 is displayed in area 81 of the supplementary entry screen 80. When the data subject to examination is input data, the input data is displayed in area 81 of the supplementary entry screen 80. The staff MS can register supplementary information by inputting a supplement for the deficiencies in the data displayed in area 81. For example, as shown in area 83, the staff MS can place on the image data 82 grid lines for correcting misentries, corrected text, etc. as deficiency information. Also, as shown in area 84, the staff MS can place on the image data 82 a memo regarding the supplement, such as the date and time corresponding to the deficiency in the format of "YYYY / MM / DD HH:MM:DD", the name of the person corresponding to the deficiency in the format of "Responsible: ** **", and the content of the response to the deficiency in the format of "Correct misentry", as supplementary information. Note that the inspection system 40 can manage the image data 82 and the supplementary information in layers. Therefore, even if the staff MS places deficiency information or supplementary information on the image data 82 on the supplementary entry screen 80, the supplementary information can be managed without changing the actual image of the image data 82. As shown in FIG. 5, when the supplementary entry screen is displayed, the staff MS can input a supplement regarding the deficiencies in the application for the image data or input data subject to examination. As a result, when there are deficiencies in the application documents in a paper application, the staff MS no longer needs to manage the application by pasting a note with the correction content of the deficiencies on the application documents, etc., and there is no need to keep the application documents in paper form so that the content of the response to the deficiencies can be understood. Therefore, the burden on the staff MS in managing the response to the deficiencies in the application is reduced, and the management work can be carried out efficiently. Also, in the examination work, the staff MS can make a memo for the application documents without a space for memo by using the supplementary entry screen for the image data or input data. Furthermore, the staff MS can adjust and unify the font and size of the text, etc. when making a memo on the supplementary entry screen, making it easier for others to check the memo.

[0064] Note that the supplementary entry function on the supplementary entry screen 80 shown in FIG. 5 may also be used in the same manner on the examination screen 70 shown in FIG. 4. In this case, on the examination screen 70 shown in FIG. 4, supplementary entry can be performed on the image data 73 displayed in the area 71. Also, the application data associated with the supplementary information may be stored as electronic data or printed on paper and stored. When storing a slip with supplementary information written on it by attaching it to the application documents, there is a risk that the slip may come off and only the supplementary information may be lost, or it may become unclear which application document the supplementary information belongs to. In contrast, in this embodiment, first, when managing as electronic data, the possibility of losing only the supplementary information is low, and the correspondence between the application data and the supplementary information will not be lost. Also, even when the application data is printed on paper and stored, since the supplementary information is also printed together with the image data of the application form, the correspondence between the application data and the supplementary information will not be lost. Note that when using the search processing unit 4312 described later, it is preferable that the application data and the supplementary information be stored as electronic data.

[0065] (3-12) Search processing unit 4312 The search processing unit 4312 has a function of performing processing related to search. When a search condition for searching for application data to be searched is input, the search processing unit 4312 searches for the application data to be searched from the storage unit 420 based on the search condition and acquires the application data that meets the search condition. As the search condition, either information regarding the data items included in the application data or information regarding the data items included in the supplementary information may be input, or they may be input in combination. The staff MS can easily find the necessary application data by the search function, reduce the workload in application-related operations, and efficiently perform application-related operations.

[0066] The data items included in the application data are items that can identify the applicant individually, such as the applicant's name, address, phone number, email address, etc. Search using the data items included in the application data is more effective, for example, in a situation where an inquiry about an application is received from the applicant and the application data of the applicant is searched. In this case, the search processing unit 4312 searches for and acquires the application data to be searched from the storage unit 420 by comparing the search conditions input for searching the application data to be searched with the application data stored in the storage unit 420.

[0067] The data items included in the supplementary information are items such as the date and time of response to deficiencies, the name of the responder, and the content of the response. Search using the data items included in the supplementary information is more effective, for example, in a situation where an inquiry about the performance of deficiency response is received from the supervisor or colleague of the staff MS and a specific response example is searched. In this case, the search processing unit 4312 searches for and acquires the application data to be searched from the storage unit 420 by comparing the search conditions input for searching the application data to be searched with the supplementary information associated with the application data stored in the storage unit 420.

[0068] When the application documents are stored as paper or the content of the deficiency response is memoed on a slip of paper and pasted on the application documents for storage, it is necessary to manually search for the corresponding application documents and the memo on the slip of paper when there is an inquiry, which is a heavy burden on the staff MS. In contrast, in this embodiment, by inputting the search conditions, not only the application data but also the supplementary information can be searched. As a result, the staff MS no longer has to manually search for the corresponding application documents and slips of paper from the application documents stored as paper, reducing the workload and enabling efficient response to inquiries.

[0069] <4. Functional Configuration of Online Application System> The functional configuration of the inspection system 40 according to the present embodiment has been described above. Subsequently, with reference to FIG. 6, the functional configuration of the online application system 50 according to the present embodiment will be described. FIG. 6 is a block diagram showing an example of the functional configuration of the online application system 50 according to the present embodiment. As shown in FIG. 6, the online application system 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0070] (1) Communication unit 510 The communication unit 510 has a function of transmitting and receiving various information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to transmit and receive various information.

[0071] (2) Storage unit 520 The storage unit 520 has a function of storing various information. The storage unit 520 is constituted by a storage medium included in the online application system 50 as hardware, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or an arbitrary combination of these storage media. The storage unit 520 stores, for example, input data received by the communication unit 510 from the applicant terminal 10.

[0072] (3) Control unit 530 The control unit 530 has a function of controlling the overall operation of the online application system 50. The control unit 530 is realized, for example, by causing a CPU included in the online application system 50 as hardware to execute a program. As shown in FIG. 6, the control unit 530 includes an input data confirmation unit 5301, an input data registration unit 5302, and an input data output unit 5303.

[0073] (3-1) Input data confirmation unit 5301 The input data confirmation unit 5301 has a function of checking whether there is any defect in the input data entered by applicant US2. If there is a defect in the input data, the input data confirmation unit 5301 displays an error indicating the defect to the applicant terminal 10. On the other hand, if there is no defect in the input data, the input data confirmation unit 5301 proceeds with the process normally.

[0074] (3-2) Input data registration unit 5302 The input data registration unit 5302 has a function of registering input data. For example, the input data registration unit 5302 registers the input data confirmed to have no defect by the input data confirmation unit 5301 in the storage unit 520.

[0075] (3-3) Input data output unit 5303 The input data output unit 5303 has a function of outputting input data. For example, when requested to download input data from the local government terminal 20, the input data output unit 5303 outputs the target input data from the storage unit 520 and transmits it to the local government terminal 20. Note that the input data output unit 5303 may transmit the input data to the local government terminal 20 without receiving a download request from the local government terminal 20. For example, when the input data is registered in the storage unit 520 by the input data registration unit 5302, the input data output unit 5303 may transmit the input data to the local government terminal 20.

[0076] <5. Functional configuration of the local government system> The functional configuration of the online application system 50 according to this embodiment has been described above. Subsequently, with reference to FIG. 7, the functional configuration of the local government system 60 according to this embodiment will be described. FIG. 7 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in FIG. 7, the local government system 60 includes a communication unit 610, a storage unit 620, and a control unit 630.

[0077] (1) Communication unit 610 The communication unit 610 has a function of transmitting and receiving various types of information. For example, the communication unit 610 communicates with the inspection system 40 and transmits and receives various types of information.

[0078] (2) Memory unit 620 The memory unit 620 has a function of storing various types of information. The memory unit 620 is constituted by a storage medium that the local government system 60 includes as hardware, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or an arbitrary combination of these storage media. The memory unit 620 stores, for example, various types of information (including resident information) managed by the local government. Further, the memory unit 620 stores the registration information received by the communication unit 610 from the inspection system 40.

[0079] (3) Control unit 630 The control unit 630 has a function of controlling the overall operation of the local government system 60. The control unit 630 is realized, for example, by causing a CPU that the local government system 60 includes as hardware to execute a program. As shown in FIG. 6, the control unit 630 includes a resident information processing unit 6301 and a registration information registration unit 6302.

[0080] (3-1) Resident information processing unit 6301 The resident information processing unit 6301 has a function of performing processing related to resident information. For example, the resident information processing unit 6301 extracts resident information from among various types of information managed by the local government system 60 stored in the memory unit 620 and transmits it to the inspection system 40. At this time, the resident information processing unit 6301 transmits the resident information in, for example, CSV (Comma Separated Values) file format.

[0081] (3-2) Registration information registration unit 6302 The registration information registration unit 6302 has a function of registering registration information. For example, the registration information registration unit 6302 registers the registration information received by the communication unit 610 from the inspection system 40 in the memory unit 620.

[0082] <6. Processing Flow> The functional configuration of the local government system 60 according to the present embodiment has been described above. Subsequently, with reference to FIGS. 8 to 13, the processing flow according to the present embodiment will be described. In the following, it is assumed that the inspection system 40 is pre-linked with the resident information (information of the person to be managed) from the local government system 60, and the resident information is pre-stored in the storage unit 420.

[0083] (1) Processing Flow from Application to Registration of Examination Target in Paper Application First, with reference to FIG. 8, the processing flow from application to registration of examination target in the paper application according to the present embodiment will be described. FIG. 8 is a sequence diagram showing an example of the processing flow from application to registration of examination target in the paper application according to the present embodiment. Note that the processing shown in FIG. 8 is the processing when the applicant US1 makes a paper application.

[0084] As shown in FIG. 8, first, the applicant US1 fills in the necessary items in the application form AF (step S101) and submits (mails) it to the staff MS (local government) (step S102). The staff MS receives the application form AF submitted by the applicant US1 (step S103). After receiving it, the staff MS reads the application identification information from the received application form AF using the reading device 30 (step S104). The reading processing unit 2401 of the local government terminal 20 takes in the application identification information read by the reading device 30 (step S105) and transmits the application identification information to the inspection system 40 (step S106). The reception processing unit 4301 of the inspection system 40 generates application data based on the application identification information transmitted from the local government terminal 20 (step S107). Next, the identification information adding unit 4302 of the inspection system 40 adds application type identification information to the generated application data (step S108).

[0085] Also, the staff MS scans the received application form AF using the reading device 30 (step S109). The reading processing unit 2401 of the local government terminal 20 takes in the image data scanned by the reading device 30 (step S110), and transmits the image data to the inspection system 40 (step S111).

[0086] The inspection target acquisition unit 4303 of the inspection system 40 acquires the image data transmitted from the local government terminal 20 as an inspection target (step S112). Next, the matching unit 4304 of the inspection system 40 matches the personal information included in the resident information stored in the memory unit 420 with the personal information indicated by the image data acquired by the inspection target acquisition unit 4303 (step S113). Through the matching, the matching unit 4304 acquires the resident identification information of the applicant US1 (step S114).

[0087] (2) Processing flow from online application to registration of subject for review Next, the processing flow from application to registration of a subject for review in an online application according to this embodiment will be described with reference to Fig. 9. Fig. 9 is a sequence diagram showing an example of the processing flow from application to registration of a subject for review in an online application according to this embodiment. Note that the processing shown in Fig. 9 is processing when applicant US2 applies online.

[0088] As shown in Figure 9, first, the applicant US2 enters the necessary information online into the applicant terminal 10 (step S201). The applicant terminal 10 transmits the input data entered by the applicant US2 to the online application system 50 (step S202).

[0089] The input data checking unit 5301 of the online application system 50 checks whether the input data received from the applicant terminal 10 contains any errors (step S203). If there is a defect in the input data (step S204 / YES), the input data confirmation unit 5301 displays an error indicating that there is a defect to the applicant terminal 10 (step S205). If the error is displayed, applicant US2 corrects the input content (step S206). After the correction by applicant US2, the applicant terminal 10 repeats the process from step S202 (coupling element A). On the other hand, if there is no defect in the input data (step S204 / NO), the input data registration unit 5302 registers the input data in the storage unit 520 (step S207).

[0090] The local government staff MS performs an operation to download the input data to the local government terminal 20 (step S208). The input data processing unit 2402 of the local government terminal 20 receives the operation from the staff MS, downloads the input data from the online application system 50 (step S209), and transmits the input data to the inspection system 40 (step S210).

[0091] The examination target acquisition unit 4303 of the inspection system 40 acquires the input data transmitted from the local government terminal 20 as the examination target (step S211). After the acquisition, the examination target acquisition unit 4303 may check the file format of the input data. Next, the reception processing unit 4301 of the inspection system 40 generates application data based on the input data transmitted from the local government terminal 20 (step S212). Next, the identification information adding unit 4302 of the inspection system 40 adds application type identification information to the generated application data (step S213). Next, the collation unit 4304 of the inspection system 40 collates the personal information included in the resident information stored in the storage unit 420 with the personal information indicated by the input data acquired by the examination target acquisition unit 4303 (step S214). Through the collation, the collation unit 4304 acquires the resident identification information of applicant US2 (step S215).

[0092] (3) Flow of processing in the examination of the examination target Next, referring to FIG. 10, the processing flow in the examination of the examination target according to the present embodiment will be described. FIG. 10 is a sequence diagram showing an example of the processing flow in the examination of the examination target according to the present embodiment. Note that the processing shown in FIG. 10 is continued after either step S114 shown in FIG. 8 or step S215 shown in FIG. 9 is performed.

[0093] As shown in FIG. 10, first, the duplicate application determination unit 4305 of the inspection system 40 determines whether the application is a duplicate according to whether the resident identification information (duplicate determination information) of applicant US acquired by the collation unit 4304 in step S114 or step S215 has been acquired (step S301). When the resident identification information of applicant US has been acquired (step S302 / YES), the duplicate application determination unit 4305 determines that the application is a duplicate and displays an error indicating that the application is a duplicate on the local government terminal 20 (step S303). On the other hand, when the resident identification information of applicant US has not been acquired, the duplicate application determination unit 4305 determines that the application is not a duplicate and advances the process to step S304.

[0094] When the process advances to step S304, the examination target registration unit 4306 of the inspection system 40 associates the examination target, which is the image data or input data acquired by the examination target acquisition unit 4303, with the resident identification information of applicant US acquired by the collation unit 4304 and registers it in the storage unit 420 of the inspection system 40. (Step S304). After registration, the examination screen display unit 4307 of the inspection system 40 generates an examination screen corresponding to the examination target and displays it on the local government terminal 20 (step S305).

[0095] Staff MS examines the application content based on the examination screen displayed on the local government terminal 20 (step S306). The examination result processing unit 2403 of the local government terminal 20 transmits the examination result input to the examination screen by staff MS to the inspection system 40 (step S307). The deficiency processing unit 4308 of the inspection system 40 determines whether there is a deficiency in the application based on the examination result by staff MS (step S308).

[0096] If there are no deficiencies in the application (step S308 / NO), the deficiency processing unit 4308 proceeds with the process to step S401 (coupler B) shown in FIG. 11 described later. On the other hand, if there are deficiencies in the application (step S308 / YES), the deficiency processing unit 4308 determines a countermeasure method for the deficiencies according to the content of the deficiencies (step S309).

[0097] If it is a minor description deficiency (step S310 / YES), the deficiency processing unit 4308 instructs the staff MS to make a phone call via the local government terminal 20 (step S311). The staff MS that has received the instruction makes a phone call to the applicant US (step S312). In the phone call countermeasure, the applicant US conveys the correction content to the staff MS, and the staff MS corrects the application content to eliminate the deficiency. If it is not a minor description deficiency (step S310 / NO), the deficiency processing unit 4308 instructs the staff MS to handle the deficiency situation via the local government terminal 20 (step S313). In the case of handling the deficiency situation, the deficiency processing unit 4308 causes a printing device (not shown) to print the deficiency situation. The staff MS that has received the instruction sends the deficiency situation to the applicant US (step S314). In the case of handling the deficiency situation, the applicant US resubmits the necessary documents according to the instructions described in the deficiency situation to eliminate the deficiency.

[0098] (4) Flow of processing when the examination is normally completed Next, with reference to FIG. 11, the flow of processing when the examination according to the present embodiment is normally completed will be described. FIG. 11 is a sequence diagram showing an example of the flow of processing when the examination according to the present embodiment is normally completed. Note that the processing shown in FIG. 11 is performed continuously after step S308 when there are no deficiencies in the application in step S308 shown in FIG. 10.

[0099] As shown in FIG. 11, first, the registration processing unit 4309 of the inspection system 40 extracts information indicating the application content from the inspection target (i.e., without defects) for which the review by the staff MS has been normally completed, generates registration information, and transmits it to the local government system 60 (step S401). The registration information registration unit 6302 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402). Next, the notification processing unit 4310 of the inspection system 40 determines the method for notifying the applicant US of the inspection result (step S403).

[0100] If the application is a paper application (step S404 / paper application), the notification processing unit 4310 instructs the staff MS to correspond in writing via the local government terminal 20 (step S405). The staff MS that has received the instruction sends a written notice of the inspection result to the applicant US1 (step S406). The applicant US1 receives the written document sent from the local government (step S407) and confirms the inspection result based on the written document (step S408).

[0101] If the application is an online application (step S404 / online application), the notification processing unit 4310 notifies the applicant US2 of the inspection result online via the applicant terminal 10 (step S409). For example, the notification processing unit 4310 may enable the inspection result to be confirmed on the my page of the web page provided by the local government, or may transmit the inspection result to the email address previously registered by the applicant US2. The applicant US2 confirms the inspection result notified online (step S410).

[0102] (5) Flow of processing in supplementary entry Next, with reference to FIG. 12, the processing flow in the supplementary entry according to this embodiment will be described. FIG. 12 is a sequence diagram showing an example of the processing flow in the supplementary entry according to this embodiment. Note that the processing shown in FIG. 12 is performed when it is determined that there is a deficiency in step S308 of the sequence diagram shown in FIG. 10 and the staff MS has taken measures to address the deficiency due to connection or deficiency status.

[0103] As shown in FIG. 12, first, the staff MS performs an operation of selecting application data to be the input target for the supplementary entry on the local government terminal 20 (step S501). The supplementary entry processing unit 2404 of the local government terminal 20 receives the operation from the staff MS and sends a display request for the supplementary entry screen for the selected application data to the inspection system 40 (step S502). The supplementary entry processing unit 4311 of the inspection system 40 receives the display request for the supplementary entry screen sent from the local government terminal 20 and acquires the application data selected by the staff MS from the storage unit 420 (step S503). Next, the supplementary entry processing unit 4311 sends the screen information of the supplementary entry screen showing the acquired application data to the local government terminal 20 and causes the supplementary entry screen to be displayed on the local government terminal 20 (step S504).

[0104] The staff MS performs an operation of inputting a supplementary entry to the supplementary entry screen displayed on the local government terminal 20 (step S505). The supplementary entry processing unit 2404 of the local government terminal 20 receives the operation from the staff MS and sends supplementary entry information indicating the input supplementary entry to the inspection system 40 (step S506). The supplementary entry processing unit 4311 of the inspection system 40 registers the supplementary entry information sent from the local government terminal 20 in the storage unit 420 in association with the application data (step S507).

[0105] (6) Processing flow in application inquiry response Finally, referring to FIG. 13, the processing flow in the application inquiry response according to this embodiment will be described. FIG. 13 is a sequence diagram showing an example of the processing flow in the application inquiry response according to this embodiment. In the example shown in FIG. 13, an example is shown in which an applicant US1 who has submitted a paper application makes an inquiry about the application.

[0106] As shown in FIG. 13, first, the applicant US1 makes an inquiry about his / her own application to the staff MS (step S601). The staff MS performs an operation of inputting search conditions according to the content of the inquiry received from the applicant US1 to the local government terminal 20 (step S602). The search condition input processing unit 2405 of the local government terminal 20 receives the operation from the staff MS and sends a search request for the input search conditions to the inspection system 40 (step S603).

[0107] The search processing unit 4312 of the inspection system 40 receives the search request sent from the local government terminal 20 and searches for applications corresponding to the search conditions input by the staff MS (step S604). Next, the search processing unit 4312 acquires application data corresponding to the search conditions and supplementary information associated with the application data (step S605). Next, the search processing unit 4312 sends the screen information of the search result screen showing the acquired application data and supplementary information to the local government terminal 20 and causes the local government terminal 20 to display the search result screen (step S606).

[0108] The staff MS refers to the search result screen displayed on the local government terminal 20 and checks the search results (step S607). Next, the staff MS answers the inquiry from the applicant US1 based on the information confirmed on the search result screen (step S608).

[0109] As described above, the application-related business support system 1 according to the present embodiment includes a review target acquisition unit 4303 that acquires application data including data to be reviewed in an application from an applicant according to the application method, a review screen display unit 4307 that displays a review screen according to the application method based on the acquired application data, and a supplementary note processing unit 4311 that registers, in association with the application data, supplementary note information indicating a supplementary note regarding an incompleteness of the application, which is input based on the result of the review of the review target indicated by the review screen.

[0110] With such a configuration, even when multiple application methods such as paper application (analog application) and online application (digital application) coexist due to the promotion of digitization of various procedures, an operator performing application-related operations for various procedures can manage the application documents of the paper application and the corresponding content for deficiencies in the application documents in association with each other in electronic data. As a result, the operator is freed from the trouble of managing the application documents and the corresponding content for deficiencies on paper, and the trouble of searching for the application documents and the memo describing the deficiencies corresponding to the inquiry, the workload is reduced, and the inquiry response can be efficiently performed. Therefore, the application-related business support system 1 according to the present embodiment can reduce the workload on the operator in the application-related operations of various procedures and improve the work efficiency.

[0111] <7. Modification Example> The embodiments of the present invention have been described above. Subsequently, modification examples of the above-described embodiments will be described. Note that each of the modification examples described below may be applied to each embodiment alone or in combination. Also, each modification example may be applied in place of the configuration described in each embodiment, or may be additionally applied to the configuration described in each embodiment.

[0112] In addition, in the above-described embodiment, an example in which the application method is a paper application or an online application has been described, but the example is not limited thereto. For example, the application method may include an offline application. An offline application is an application method for applying offline. For an offline application, for example, there is a method in which an applicant visits the provider's facility and enters necessary information on a terminal provided inside the facility (such as a local government service counter). In this case, the input data entered by the applicant on the terminal is linked to the inspection system 40. When linking, the input data may be linked to the inspection system 40 via the local government terminal 20, or may be directly linked to the inspection system 40.

[0113] An offline application may, for example, be a method in which an applicant visits the provider's facility and fills in and submits the necessary information on the application form within the facility. In this case, when the person in charge of the facility receives the application form submitted by the applicant, similar to the case of a paper application, the reading device 30 is used to scan and capture the image data of the application form.

[0114] An offline application may, for example, be a method in which an applicant calls the facility, and the person in charge of the facility enters the content relayed by the applicant on the phone into the terminal on behalf of the applicant or fills it in on the application form on behalf of the applicant. In the case of proxy input, the input data entered on the terminal on behalf of the applicant by the person in charge is linked to the inspection system 40. In the case of proxy filling, the person in charge scans the application form filled in on behalf of the applicant with the reading device 30 and captures the image data of the application form.

[0115] In addition, in the above-described embodiment, the case where an applicant who has already applied by paper application applies separately by online application, and the case where an applicant who has already applied by online application applies separately by paper application, and the prevention of duplicate applications by duplicate determination (that is, duplicate determination between paper application and online application) have been described, but the present invention is not limited to such examples. For example, duplicate determination may be performed between paper applications, between online applications, between offline applications, between paper applications and offline applications, and between online applications and offline applications.

[0116] In addition, in the above-described embodiment, an example where the provider is an administrative agency (local government) and the applicant is a resident has been described, but the present invention is not limited to such an example. For example, the provider may be an administrative agency and the applicant may be a private company. In this case, private company information indicating information on private companies within the jurisdiction of the local government is pre-registered in the local government system 60 according to the above-described embodiment. The private company information is an example of the information on the person under management (for example, a private company within the jurisdiction of the local government) managed by the administrative agency (for example, the local government) that is the service provider. The information on the person under management is information in which the company information (corporate information) of the private company and the duplication determination information of the private company are linked. The company information of the private company is, for example, the company name, address, telephone number, and the like. The duplication determination information of the private company is, for example, the corporate ID, corporate number, and the like. When the private company is a restaurant, the duplication determination information may be, for example, the food service permit number, business license number, and the like.

[0117] The provider may be a private company and the applicant may be a consumer. In this case, the local government system 60 according to the above-described embodiment is replaced by a corporate system, and consumer information indicating information on consumers managed by the private company is pre-registered in the corporate system. The consumer information is an example of the information on the person under management (for example, a consumer who is a member of a distribution company) managed by the private company (for example, a distribution company) that is the service provider. The information on the person under management is information in which the personal information of the consumer and the duplication determination information of the consumer are linked. The personal information of the consumer is, for example, the name, date of birth, address, and the like. The duplication determination information of the consumer is, for example, the member ID, and the like.

[0118] In addition, in the above-described application-related business support system 1, proxy applications may also be possible. For example, for the application of a certain applicant, assume that the applicant's agent (such as the applicant's parent or child) makes the application. In this case, the agent makes the application after attaching a certificate proving that the agent is acting on behalf of the applicant. The certificate data is imported into the application-related business support system 1 and is displayed on the review screen by the function of the review screen display unit 4307 of the inspection system 40. Thereby, the person in charge of the application-related business can grasp that the application is a proxy application by checking the displayed certificate.

[0119] In addition, the registration processing unit 4309 of the inspection system 40 registers information indicating that the agent has made a proxy application. Thereby, when the duplicate application determination unit 4305 of the inspection system 40 determines whether an application is a duplicate application for the first time for an applicant, if information indicating that a proxy application has been made for this applicant is registered when the person who made the proxy application makes his or her own application, it can be determined that it is not a duplicate application.

[0120] In addition, in the above-described embodiment, an example in which processing is performed using the image data of the application form read by the reading device 30 in the case of a paper application has been described, but the present invention is not limited to such an example. For example, processing may be performed using character information (text data) obtained from the image data by OCR, AI (Artificial Intelligence) OCR, software for converting an image into text, or the like. In addition, when there is an application by phone, processing may be performed using character information converted from the voice data into text.

[0121] In the above-described embodiment, an example in which the duplicate determination information is the resident identification information unique to the person to be managed has been described, but the present invention is not limited to such an example. For example, the duplicate determination information may include at least one of the telephone number, email address, and SNS (Social Networking Service) account of the managed person. The telephone number, email address, and SNS account of the managed person can be used as substitute information when the unique resident identification information of the managed person cannot be obtained. For example, assume that the collation unit 4304 fails to obtain the applicant's resident identification information from the managed person information stored in the storage unit 420 in the collation of the managed person information and the object of review. In this case, the collation unit 4304 obtains at least one of the applicant's telephone number, email address, and SNS account as the applicant's duplicate determination information from the managed person information instead of the resident identification information. Then, the duplicate application determination unit 4305 determines whether the application is a duplicate based on at least one of the obtained applicant's telephone number, email address, and SNS account.

[0122] Specifically, the duplicate application determination unit 4305 determines whether the application is a duplicate by checking whether at least one of the obtained applicant's telephone number, email address, and SNS account is registered as the data already obtained in the storage unit 420. If there is shared information among the telephone number, email address, and SNS account, the duplicate application determination unit 4305 may determine whether the application is a duplicate based on the combination of multiple pieces of information or the information that is not shared. The sharing of the telephone number, email address, and SNS account may occur, for example, when the landline telephone number of a house is registered, when the parent's email address is registered in the application of a child, or when the store's SNS account is registered in the applications by multiple related persons of a restaurant.

[0123] Also, in the above-described embodiment, applicant cleansing may be performed. Applicant cleansing means that the provider selects the target person of the service provided (i.e., the applicant who can apply for the service) from among the managed persons. Here, with reference to FIG. 14, the function of cleansing the applicant will be described. FIG. 14 is a block diagram showing an example of the functional configuration of the inspection system 40a in a modification according to the present embodiment. As shown in FIG. 14, the inspection system 40b further includes a target person selection unit 4313 in addition to the functional configuration of the inspection system 40 shown in FIG. 3.

[0124] The target person selection unit 4313 has a function of selecting the target person of the service. The target person selection unit 4313 acquires, from the service provider, the information of the person to be managed including information for determining whether the person to be managed satisfies the application conditions of the service, and stores it in the storage unit 420. For example, assume that the service provider is a local government and one of the application conditions includes being a resident of that local government at the time of application. In this case, the target person selection unit 4313 acquires, from the local government, the information of the person to be managed including information indicating that the person to be managed is a resident of that local government at the time of application. The information indicating that the person to be managed is a resident of that local government at the time of application is, for example, the date of residence. Based on the application conditions of the service provided by the service provider and the information of the person to be managed stored in the storage unit 420, the target person selection unit 4313 selects, as the target person of the service, a person who satisfies the application conditions from among the persons to be managed indicated by the information of the person to be managed. The service provider sends, to the selected target person, a notice that the person is a target person of the service and is eligible to apply, and an application form for application, by direct message (DM), email, etc.

[0125] Also, in the above-described embodiment, the determination process of the applicant may be performed. The determination process of the applicant is a process of determining whether the applicant is a target person. Here, with reference to FIG. 15, the function of performing the determination process of the applicant will be described. FIG. 15 is a block diagram showing an example of the functional configuration of the inspection system 40b in a modification according to the present embodiment. As shown in FIG. 15, the inspection system 40b further includes a target person determination unit 4314 in addition to the functional configuration of the inspection system 40 shown in FIG. 3.

[0126] The target person determination unit 4314 has a function of performing the determination process of the applicant. The target person determination unit 4314 performs the determination process of the applicant before the determination process by the duplicate application determination unit 4305. The target person determination unit 4314 acquires the information of the managed person including the information for determining whether the applicant satisfies the application conditions of the service from the provider of the service, and stores it in the storage unit 420. For example, assume that the provider of the service is a local government, and the local government provides a service of a subsidy system for users of nursery schools. In this case, the target person determination unit 4314 acquires the information of the managed person including the information indicating that the applicant is using a nursery school at the time of application from the local government. The information indicating that the applicant is using a nursery school at the time of application is, for example, the information showing the payment record of nursery fees. The target person determination unit 4314 determines whether the applicant is a target person of the service based on the application conditions of the service and the information of the managed person of the applicant who has applied for the service. When it is determined that the applicant is a target person of the service, the process for duplicate application determination is performed. On the other hand, when it is determined that the applicant is not a target person of the service, the target person determination unit 4314 displays an error indicating that the applicant is not a target person of the service on the local government terminal 20.

[0127] Also, in the above-described embodiment, the inspection system 40 may have the functions of both the target person selection unit 4313 and the target person determination unit 4314.

[0128] Also, in the above-described embodiment, an example in which a local government employee performs both the review work and the management work in the application-related work has been described, but it is not limited to such an example. The provider such as a local government may entrust part or all of the work included in the application-related work to an external contractor by, for example, BPO (Business Process Outsourcing). That is, the external contractor entrusted by the provider may perform part or all of the work included in the application-related work. The provider may entrust part or all of the review work or the management work to an external contractor, for example. Also, the provider may entrust part or all of the work obtained by further subdividing the management work or the review work to an external contractor. Below, as an example, an example where the local government only conducts management operations and commissions only the review operations to an external contractor will be used to explain a modification example.

[0129] The application-related operations are, for example, classified into operations such as obtaining application data for paper applications, obtaining application data for online applications, reviewing the application content, handling deficiencies (such as making phone calls, sending deficiency notices, and entering supplementary information), notifying the applicant of the review results, and handling inquiries. Among these, for example, the review of the application content and the handling of deficiencies are classified as review operations, and the others are classified as management operations. In this case, the review of the application content and the handling of deficiencies classified as review operations are carried out by an external contractor commissioned by the local government. On the other hand, the obtaining of application data for paper applications, the obtaining of application data for online applications, the notification of the review results to the applicant, and the handling of inquiries classified as management operations are carried out by the local government. Note that the classification of application-related operations and the operations classified as review operations or management operations are not limited to the examples described above.

[0130] Here, with reference to FIGS. 16 to 18, the system configuration and functional configuration in the case where the local government only conducts management operations and commissions only the review operations to an external contractor will be described. Below, an example where the review of the application content and the handling of deficiencies among the application-related operations are commissioned to an external contractor as review operations will be described.

[0131] First, with reference to FIG. 16, the schematic configuration of the application-related operation support system in the case where the local government commissions the operations classified as review operations among the application-related operations to an external contractor will be described. FIG. 16 is a block diagram showing an example of the schematic configuration of the application-related operation support system in a modification example according to the present embodiment. In the application-related operation support system 1a shown in FIG. 16, compared with the application-related operation support system 1 shown in FIG. 1, an external contractor terminal 21 is added. Further, instead of including the inspection system 40, the application-related operation support system 1a includes a management operation system 41 and a review operation system 42.

[0132] The external contractor terminal 21 is a terminal used by the external contractor GJ to perform the review work. In this embodiment, the external contractor terminal 21 is an example of an externally commissioned work terminal used for the work commissioned by the local government JC, and is, for example, a terminal operated by the external contractor GJ. Further, the external contractor GJ is an example of a person in charge of the externally commissioned work. The external contractor terminal 21 is, for example, a PC, a smartphone, a tablet terminal, or the like. The external contractor terminal 21 is communicably connected to the review work system 42.

[0133] The management work system 41 and the review work system 42 are systems that divide the inspection system 40. The functions of the inspection system 40 are allocated to the respective systems of the management work system 41 and the review work system 42 according to the work commissioned by the local government JC to the external contractor GJ. The management work system 41 is a system for performing processing related to the management work by the staff MS. The management work system 41 is communicably connected to the local government terminal 20, the review work system 42, and the local government system 60. The review work system 42 is a system for performing processing related to the review work by the external contractor GJ. The review work system 42 is communicably connected to the external contractor terminal 21 and the management work system 41. The management work system 41 and the review work system 42 are configured by, for example, one or more server devices (for example, cloud servers).

[0134] The staff MS operates the local government terminal 20 to perform the management work. The local government terminal 20 inputs (transmits) data corresponding to the operation of the staff MS to the management work system 41, and receives and displays information corresponding to the input from the management work system 41. The management work system 41 coordinates the data (application data) necessary for the review work among the data input from the local government terminal 20 to the review work system 42. The review work system 42 displays the application data received from the management work system 41 on the external contractor terminal 21. External contractor GJ operates the external contractor terminal 21 to conduct a review operation on the application data displayed on the external contractor terminal 21. The external contractor terminal 21 inputs (transmits) data according to the operation of the external contractor GJ to the review operation system 42. Based on the data input from the external contractor terminal 21, the review operation system 42 generates application data with the review results and deficiency information reflected therein.

[0135] When the contract between the external contractor GJ and the local government JC regarding the review operation ends, the external contractor GJ delivers (returns) the application data (reviewed application data) obtained through the review operation to the local government JC. The reviewed application data may include supplementary information. The external contractor GJ conducts the delivery in either an analog or digital method. Analog delivery is a method of printing the reviewed application data on paper and delivering it. In the local government JC, there are cases where the paper application forms submitted are stored as paper for a predetermined period after review, or where the reviewed application data is printed on paper and stored for a predetermined period regardless of the application type. Therefore, when the external contractor GJ receives a commission for the review operation from the local government JC that stores the reviewed application data on paper, the external contractor GJ conducts analog delivery. Digital delivery is a method of delivering the reviewed application data as electronic data. When the external contractor GJ receives a commission for the review operation from the local government JC that stores the reviewed application data as electronic data, the external contractor GJ conducts digital delivery. In this case, the reviewed application data is linked from the review operation system 42 to the management operation system 41. When the application data after application is delivered digitally, the local government JC can use the said application data as data for search processing. Note that the external contractor GJ may use both digital and analog delivery. Thereby, the local government JC can use the paper delivered analogously for storage and the application data delivered digitally for search processing.

[0136] When the external contractor GJ makes analog deliveries, the local government JC stores the papers submitted by the external contractor GJ in a manner that can be used for administrative work. When the external contractor GJ makes digital deliveries, the administrative work system 41 stores the application data linked from the review work system 42 in a manner that can be used for administrative work. Note that the administrative work system 41 may manage the said application data within its own system, or may be linked to the local government system 60.

[0137] Note that the review work system 42 may be communicably connected to the local government system 60. In this case, the review work system 42 may directly link the application data obtained through the review work to the local government system 60 without going through the administrative work system 41. Also, the external contractor GJ may link the application data obtained through the review work in the review work system 42 to the local government JC without going through the system. For example, the external contractor GJ may record the application data obtained through the review work on a recording medium (such as a DVD) and link it to the local government JC by mailing the said recording medium.

[0138] Also, in FIG. 16, an example was described in which the functions of the inspection system 40 are divided into two systems, the administrative work system 41 and the review work system 42, according to the work commissioned by the local government JC to the external contractor GJ, but it is not limited to such an example. For example, the external contractor GJ may be able to access the inspection system 40 from the external contractor terminal 21 without dividing the functions of the inspection system 40. In this case, it is assumed that the external contractor GJ can only use the functions related to the work commissioned by the local government JC among the functions of the inspection system 40. Also, in FIG. 16, an example was shown in which the review work system 42 is managed outside the local government JC when the functions of the inspection system 40 are divided, but it may be managed within the local government JC.

[0139] Next, with reference to FIG. 17, the functional configuration of the management business system 41 when the local government entrusts the business classified as the examination business among the application-related operations to an external contractor will be described. FIG. 17 is a block diagram showing an example of the functional configuration of the management business system 41 in a modified example according to the present embodiment. As shown in FIG. 17, the management business system 41 includes a communication unit 4110, a storage unit 4120, and a control unit 4130. The control unit 4130 includes a reception processing unit 4131, an identification information adding unit 4132, a data cooperation unit 4133, a registration processing unit 4134, a notification processing unit 4135, and a search processing unit 4136.

[0140] In addition to the functions of the communication unit 410 according to the above-described embodiment, the communication unit 4110 communicates with the examination business system 42 and transmits and receives various types of information. In communication with the examination business system 42, the communication unit 4110 transmits application data to be examined and receives the examined application data delivered digitally. The storage unit 4120 has the same functions as the storage unit 420 according to the above-described embodiment. The storage unit 4120 stores the examined application data delivered digitally. The examined application data is received by the communication unit 4110 from the examination business system 42. The reception processing unit 4131 has the same functions as the reception processing unit 4301 according to the above-described embodiment. The identification information adding unit 4132 has the same functions as the identification information adding unit 4302 according to the above-described embodiment. The data cooperation unit 4133 has a function of cooperating data with the examination business system 42 via the communication unit 4110. For example, the data cooperation unit 4133 transmits the application data to be examined to the examination business system 42 via the communication unit 4110, and receives supplementary information as the examined application data. The registration processing unit 4134 has the same functions as the registration processing unit 4309 according to the above-described embodiment. The notification processing unit 4135 has the same functions as the notification processing unit 4310 according to the above-described embodiment. The search processing unit 4136 has the same functions as the search processing unit 4312 according to the above-described embodiment. The search processing unit 4136 performs a search process using the post-examination application data that has been digitally submitted and stored in the storage unit 4120. As a result, in the management business system 41, even when the examination business is performed by an external system such as the examination business system 42, the search by the search processing unit 4136 becomes possible.

[0141] Next, with reference to FIG. 18, the functional configuration of the examination business system 42 when a local government entrusts a business classified as an examination business among application-related businesses to an external contractor will be described. FIG. 18 is a block diagram showing an example of the functional configuration of the examination business system 42 in a modification according to the present embodiment. As shown in FIG. 18, the examination business system 42 includes a communication unit 4210, a storage unit 4220, and a control unit 4230. The control unit 4230 includes an examination target acquisition unit 4231, a collation unit 4232, a duplicate application determination unit 4233, an examination target registration unit 4234, an examination screen display unit 4235, a deficiency processing unit 4236, a supplementary note processing unit 4237, and a data cooperation unit 4238.

[0142] The communication unit 4210 has a function of transmitting and receiving various types of information. For example, the communication unit 4210 communicates with the management business system 41 and the external contractor terminal 21 to transmit and receive various types of information. In the communication with the management business system 41, the communication unit 4210 receives application data to be examined and transmits post-examination application data by digital submission. The storage unit 4220 stores the application data received by the communication unit 4210 from the management business system 41. Note that the storage unit 4220 holds the application data until the contract between the local government and the external contractor ends, and deletes the application data when the contract ends. Further, the storage unit 4220 may store post-examination application data or supplementary note information, but deletes it when the contract with the local government ends, similar to the pre-examination application data. The examination target acquisition unit 4231 has the same functions as the examination target acquisition unit 4303 according to the above-described embodiment, and acquires application data to be examined from the management business system 41 via the communication unit 4210. The verification unit 4232 has the same function as the verification unit 4304 according to the above-described embodiment. The duplicate application determination unit 4233 has the same function as the duplicate application determination unit 4305 according to the above-described embodiment. The registration unit for examination target 4234 has the same function as the registration unit for examination target 4306 according to the above-described embodiment. The examination screen display unit 4235 has the same function as the examination screen display unit 4307 according to the above-described embodiment, and displays an examination screen on the external business operator terminal 21. The deficiency processing unit 4236 has the same function as the deficiency processing unit 4308 according to the above-described embodiment. The supplementary note processing unit 4237 has the same function as the supplementary note processing unit 4311 according to the above-described embodiment. The supplementary note processing unit 4237 causes the application data after examination to be uniformly output in at least one of the forms of paper or electronic data regardless of the application type of the application. In this case, there are three output patterns: only paper, only electronic data, and both paper and electronic data. Which output pattern to use shall depend on the municipality's preference. When the application data after examination is output only as paper, the external business operator shall submit the application data after examination only by an analog method. Thereby, the municipality stores the application data after examination only as paper. When the application data after examination is output only as electronic data, the external business operator shall submit the application data after examination only by a digital method. Thereby, the municipality stores the application data after examination only as electronic data. When the application data after examination is output as both paper and electronic data, the external business operator shall submit the application data after examination using both an analog method and a digital method in combination. Thereby, the municipality stores the application data after examination as both paper and electronic data. In this way, regardless of the application type of the application, the municipality can collectively store the application data after examination in at least one of the forms of paper or electronic data, facilitating management during storage. The data linking unit 4238 has a function of linking data with the management business system 41 via the communication unit 4210. For example, the data linking unit 4238 receives application data to be reviewed from the management business system 41 via the communication unit 4210 and transmits the reviewed application data.

[0143] Although the functional configurations of the management business system 41 and the review business system 42 have been described with reference to FIGS. 17 and 18, the functions of each system are not limited to such examples. The functional configurations of the management business system 41 and the review business system 42 may be arbitrarily configured according to the content of the business commissioned by the local government to an external contractor.

[0144] In the above-described embodiment, an example in which the inspection system 40 includes a search processing unit has been described, and in the above-described modified example, an example in which the inspection system 40a, the inspection system 40b, or the management business system 41 includes a search processing unit has been described. However, the present invention is not limited to such examples. For example, the local government system 60 may include a search processing unit.

[0145] The above describes the modifications of the embodiments of the present invention. Note that some or all of the functions of the application-related business support system 1 in the above-described embodiments may be realized by a computer. In that case, a program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on this recording medium may be read into a computer system and executed to be realized. Here, the "computer system" is assumed to include hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, etc., and a storage device such as a hard disk built into a computer system. Furthermore, the "computer-readable recording medium" also includes those that hold a program dynamically for a short period of time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line, and those that hold a program for a certain period of time, such as a volatile memory inside a computer system serving as a server or a client in that case. Also, the above program may be for realizing a part of the above-described functions, and may further be realized in combination with a program already recorded in a computer system for the above-described functions, and may also be realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0146] As described above, the embodiments of the present invention have been described in detail with reference to the drawings. However, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the gist of the present invention.

Explanation of Reference Numerals

[0147] 1, 1a... Application-related business support system, 10... Applicant terminal, 20... Local government terminal, 21... External business operator terminal, 30... Reading device, 40, 40a, 40b... Inspection system, 41... Management business system, 42... Examination business system, 50... Online application system, 60... Local government system, 210... Communication unit, 220... Input unit, 230... Memory unit, 240... Control unit, 2401... Reading processing unit, 2402... Input data processing unit, 2403... Examination result processing unit, 2404... Supplementary entry processing unit, 2405... Search condition input processing unit, 250... Output unit, 410, 4110, 4210... Communication unit, 420, 4120, 4220... Memory unit, 430, 4130, 4230... Control unit, 4301, 4131... Reception processing unit, 4302, 4132... Identification information providing unit, 4303, 4231... Examination target acquisition unit, 4304, 4232... Verification unit, 4305, 4233... Duplicate application determination unit, 4306, 4234... Examination target registration unit, 4307, 4235... Examination screen display unit, 4308, 4236... Deficiency processing unit, 4309, 4134... Registration processing unit, 4310, 4135... Notification processing unit, 4311, 4237... Supplementary entry processing unit, 4312, 4136... Search processing unit, 4313... Target person selection unit, 4314... Target person determination unit, 4133, 4238... Data linkage unit, 510... Communication unit, 520... Memory unit, 530... Control unit, 5301... Input data confirmation unit, 5302... Input data registration unit, 5303... Input data output unit, 610... Communication unit, 620... Memory unit, 630... Control unit, 6301... Resident information processing unit, 6302... Registration information registration unit

Claims

1. An examination target acquisition unit that acquires application data including data to be examined in an application from an applicant according to an application method; An examination screen display unit that displays an examination screen according to the application method based on the acquired application data; A supplementary note processing unit that registers, in association with the application data, supplementary note information indicating a supplementary note regarding deficiencies in the application, which is input based on the result of the examination of the examination target indicated by the examination screen; An application-related business support system comprising the above.

2. The supplementary note processing unit displays the electronic data of the examination target determined to have deficiencies by the examination in a state where the supplementary note information can be input on the electronic data. The application-related business support system according to Claim 1.

3. When the application is a paper application, the examination target acquisition unit acquires image data of the submitted application form as the electronic data of the examination target, and the supplementary note processing unit displays the acquired image data in a state where the supplementary note information can be input on the image data. The application-related business support system according to Claim 2.

4. The supplementary note processing unit causes the application data after examination to be uniformly output in at least one of the forms of paper or electronic data regardless of the application type of the application. The application-related business support system according to Claim 1.

5. A storage unit that stores the application data and the supplementary note information in association with each other; A search processing unit that searches for and acquires the application data to be searched from the storage unit based on search conditions input for searching for the application data to be searched; The application-related business support system according to Claim 1, further comprising the above.

6. The search processing unit searches for and acquires the application data to be searched from the storage unit by comparing the search conditions with the supplementary note information associated with the application data stored in the storage unit, and the supplementary note processing unit displays the application data acquired by the search and the supplementary note information associated with the application data in a viewable state. The application-related business support system according to Claim 5.

7. The supplementary note information includes deficiency information indicating the content of the correction for the deficiency and supplementary information regarding the supplementary note. The application-related business support system according to Claim 1.

8. The application method is an application method by paper application or an application method by online application. The application-related business support system according to Claim 1.

9. An examination target acquisition process for acquiring application data including data to be examined in an application from an applicant according to an application method; An examination screen display process for displaying an examination screen according to the application method based on the acquired application data; A supplementary note processing process for registering, in association with the application data, supplementary note information indicating a supplementary note regarding deficiencies in the application, which is input based on the result of the examination of the examination target indicated by the examination screen; An application-related business support method executed by a computer, comprising the above.

10. A program for causing a computer to function as: An examination target acquisition means for acquiring application data including data to be examined in an application from an applicant according to an application method; An examination screen display means for displaying an examination screen according to the application method based on the acquired application data; A supplementary note processing means for registering, in association with the application data, supplementary note information indicating a supplementary note regarding deficiencies in the application, which is input based on the result of the examination of the examination target indicated by the examination screen; and the like.

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