Service usage situation share system

Abstract

To provide a system capable of presenting quantitative and reliable information relating to service quality to service consumers, the system allowing service providers to receive compensation commensurate with the quality of their services and improving profitability of the entire business of the service providers.SOLUTION: A service usage situation share system includes the steps of: acquiring information of a service consumer and a service provider each time a service is provided from the service provider to the service consumer; accumulating information of acquired service consumers and information of service providers; tallying the accumulated information of the service consumers for every service consumer; tallying accumulated information of service providers for every service provider; and providing tallied information of service providers by a request from a consumer.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a service usage status sharing system for acquiring, storing, and sharing consumption trends of service consumers and usage status of service providers. [Background technology]

[0002] Many consumers refer to word-of-mouth information in their consumption activities, especially when purchasing products. As a result, word-of-mouth information sharing systems have been developed and are being used in practice, using information and communication lines such as the Internet and information terminals such as smartphones, tablets, and PCs.

[0003] This type of word-of-mouth information consists of qualitative evaluations by consumers who have purchased a product. Each consumer purchases the product, uses it, and then qualitatively evaluates how they felt about it based on their own criteria for each item, and provides this information to the word-of-mouth information sharing system.

[0004] In such cases, the evaluation criteria are not consistent, and in some cases, arbitrary or emotional evaluations are often provided.

[0005] Furthermore, evaluation information is often collected on the premise of anonymity, and practices such as fake reviews, fake reviews, and stealth marketing are rampant. For example, high ratings and positive reviews are collected from people who have not actually purchased the product, or high ratings and reviews that differ from actual impressions are obtained in exchange for incentives such as discounts. Conversely, there are also cases where negative reviews and negative reviews are intentionally provided for other companies' products.

[0006] As a result, consumers are forced to choose what information to accept on the web, but it is not easy to determine which information is correct. This is because the information shared by word-of-mouth information sharing systems is, as mentioned above, largely arbitrary, and contains very little objective fact.

[0007] On the other hand, it is said that in recent years there has been a shift from consumption of things to consumption of experiences. In other words, consumers are thought to be prioritizing the experiences they get from products and services rather than the objects or goods themselves when making purchases.

[0008] In this case, it is even more difficult to obtain information on the quality of service and reliable word-of-mouth reviews. In addition to the reasons mentioned above, service quality is largely a personal factor, and the quality of service provided by each service provider varies greatly. However, information such as evaluations of service quality and word-of-mouth reviews is only collected for each store, and no information exists on the quality of service for each service provider.

[0009] As a result, service providers may encounter problems such as an imbalance within the store, where certain service providers are popular while others are unpopular, making it difficult for the store as a whole to receive high ratings and positive word-of-mouth reviews.In the first place, unlike products, services cannot be mass-produced and sold, and there are limits to the quantity and number of times they can be provided.If a store becomes popular, users may find it difficult to make reservations, so there are also circumstances that make them reluctant to provide positive word-of-mouth reviews.

[0010] Under these circumstances, even service providers with high technical skills have no means of quantitatively demonstrating their own evaluation, and as a result, they are not allowed to charge higher fees than service providers with less technical skills, and there is also the problem that they are not receiving the compensation that they should be receiving in accordance with their technical skills. This situation makes it increasingly difficult for service providers to improve the profitability of their entire store. Summary of the Invention [Problem to be solved by the invention]

[0011] Therefore, the object of this invention is to propose a system that solves these problems, can present quantitative and reliable information regarding the quality of services to service consumers, and enables service providers to receive compensation commensurate with the quality of their services, thereby improving the profitability of the service provider's overall business. [Means for solving the problem]

[0012] This problem is solved by a service usage status sharing system for acquiring, storing, and sharing consumption trends of service consumers and usage status of service providers, which includes the steps of acquiring information about the service consumer and the service provider each time a service is provided from the service provider to the service consumer, storing the acquired service consumer information and service provider information, aggregating the accumulated service consumer information for each service consumer, aggregating the accumulated service provider information for each service provider, and providing the aggregated service provider information at the consumer's request.

[0013] In one embodiment, the information provided to the consumer is an index representing the repeat use rate of the same service by the consumer for the service provider.

[0014] Advantageously, an index showing the repeat usage rate of the same service consumer to the service provider is compiled and provided for each fee at which the service provider provides the service.

[0015] More preferably, the method includes a step of extracting other consumers with similar consumption trends based on the aggregated information of the service consumers, and a step of providing information about service providers used by the other consumers with similar consumption trends. [Brief explanation of the drawings]

[0016] [Figure 1] Overall view of the service usage status sharing system according to the present invention [Figure 2] Configuration diagram of the main part of the service usage sharing system [Figure 3] An example of service consumer information and service provider information [Figure 4] An example diagram showing the status of service consumer information acquisition and aggregation [Figure 5] An example diagram showing the status of obtaining and compiling service provider information [Figure 6] Another example diagram showing the status of service provider information acquisition and aggregation [Figure 7] Another example diagram showing the status of service provider information acquisition and aggregation [Figure 8] A diagram showing a situation in which the presentation of service provider information is instructed [Figure 9] A diagram showing a situation in which the presentation of service provider information is instructed [Figure 10] A diagram showing a situation where a service provider is recommended based on repeat usage. [Figure 11] A diagram showing a situation where a service provider is recommended based on similar repeat customer trends. DETAILED DESCRIPTION OF THE INVENTION

[0017] The present invention will now be described in detail with reference to the accompanying drawings, in which: The description is given by way of example, and the scope of the invention is not limited to the examples.

[0018] Figure 1 shows an overview of the service usage sharing system according to the present invention. This system consists of a main system part installed on a server on the cloud, a service consumer terminal connected to the main system part via a communication means such as the Internet, and a service provider terminal similarly connected to the main system part via a communication means.

[0019] The service consumer terminal is a mobile information terminal capable of running application software, such as a smartphone, tablet, etc. The hardware of this service consumer terminal and the application software running on the service consumer terminal are configured to enable the service consumer to provide information such as a consumer ID (user ID) that forms the basis of consumption trend information to the main system part of the service usage status sharing system, i.e., a server on the cloud, via the service consumer terminal.

[0020] For this purpose, the service consumer terminal has a service consumer information storage unit (memory) and a service consumer information providing unit. The service consumer information providing unit has the function of receiving service consumer information from the service consumer information storage unit and providing it to the system main part.

[0021] The service provider terminal can be a mobile information terminal, such as a smartphone or tablet, or a fixed client PC. The hardware of this service provider terminal and the application software running on it are configured so that the service provider can provide information such as the provider ID (user ID) that forms the basis of the usage status information to the main system part of the service usage status sharing system, i.e., the server on the cloud.

[0022] For this purpose, the service provider terminal has a service provider information storage unit (memory) and a service provider information providing unit. The service provider information providing unit has the function of receiving service provider information from the service provider information storage unit and providing it to the system main part.

[0023] Next, the configuration of the main part of the service usage status sharing system according to the present invention will be described with reference to FIG.

[0024] As shown in the figure, the main system part of the service usage status sharing system has eight basic components: a service consumer information acquisition unit, a service provider information acquisition unit, a service consumer information aggregation unit, a service provider information aggregation unit, a service consumer information storage unit, a service provider information storage unit, a service consumer information presentation unit, and a service provider information presentation unit.

[0025] Next, we will explain the functions and configurations of these basic components. The service consumer / service provider information acquisition unit is connected to the service consumer terminal and the service provider terminal via communication means such as an Internet communication line, and is configured to be able to acquire service consumer information and service provider information provided by these terminals.

[0026] The service consumer / service provider information acquisition unit passes the acquired service consumer information and service provider information to the service consumer information aggregation unit and service provider information aggregation unit, respectively.

[0027] The service consumer information aggregation unit and the service provider information aggregation unit appropriately aggregate the information passed from the service consumer information acquisition unit and the service provider information acquisition unit. The specific aggregation process will be described later.

[0028] The main system section is provided with a service consumer information storage section and a service provider information storage section, which are configured to store information acquired by the service consumer information acquisition section and the service provider information acquisition section, and information compiled by the service consumer information compilation section and the service provider information compilation section.

[0029] The system main section further includes a service consumer information presentation section and a service provider information presentation section, which are connected to a service consumer information storage section and a service provider information storage section, respectively. The service consumer information presentation section and the service provider information presentation section are further connected to a service consumer terminal and a service provider terminal via communication means.

[0030] Here, the service consumer terminal and the service provider terminal are configured to be able to provide information presentation commands to the service consumer information presentation unit and the service provider information presentation unit, and the service consumer information presentation unit and the service provider information presentation unit, which receive instructions from these terminals, are configured to be able to transmit the necessary information to the service consumer terminal and the service provider terminal.

[0031] The service consumer terminal and the service provider terminal that received the information have a function to display the information on the display of each terminal.

[0032] Next, we will explain the information used in the service usage status sharing system based on Figure 3. As shown in Figure 3, the service usage status sharing system utilizes information on service consumers and information on service providers.

[0033] The information on service consumers includes a consumer ID (user ID). This is an ID used to identify the consumer. Generally, one consumer ID is assigned to one consumer. A telephone number, email address, credit card number, or other number (such as a personal number) may be used in place of a consumer ID.

[0034] The consumer ID may be stored in the service consumer terminal.

[0035] The information of the service provider includes the provider ID, as well as the service category, service area, service store, service menu, service fee, etc. This information is stored in the service provider terminal.

[0036] Next, we will explain the operation of the service consumer information aggregation unit and the service provider information aggregation unit. The service consumer information aggregation unit has the function of aggregating and processing the information handed over from the service consumer information acquisition unit. The information handed over from the service consumer information acquisition unit includes information such as the date and time the service was used, the area and store where it was used, the ID of the provider that provided the service, the service menu used, and the fee. The service consumer information aggregation unit sequentially aggregates this information (see Figure 4), and then passes it to the service consumer information storage unit after making it available for later viewing as a list (e.g., in CSV format) and calling up the information.

[0037] The service provider information aggregation unit has the function of aggregating information passed from the service provider information acquisition unit. The information passed from the service provider information acquisition unit includes information such as the date and time the service was used, the area and store where it was used, the consumer ID of the consumer who consumed the service, the service menu used, and the fee. The service provider information aggregation unit sequentially aggregates this information (see Figure 5), and passes it to the service provider information storage unit after making it available for later viewing as a list (e.g., in CSV format).

[0038] The service provider information aggregation unit further has a function of aggregating the number of times a service provider has been used by the same service consumer (number of repeats). The number of repeats can be aggregated for each fee for which a service is provided.

[0039] Furthermore, the service provider information counting unit may be configured to be able to count the period during which the service provider is active (service period), the number of times the service has been provided, and the number of people to whom the service has been provided.

[0040] The service provider information tabulation unit can also be configured to calculate the average number of times a service provider is used by the same service consumer (FIG. 5).

[0041] The service provider information aggregation unit may also have the function of aggregating information on how many times a service provider has used the service, by which user, over what period of time, and how much each usage cost (Figure 6).

[0042] The service provider information aggregation unit further has a function of aggregating data so that a list of service consumers who have used a service provider multiple times can be viewed (see FIG. 7).

[0043] The functions of the service consumer information presentation unit and the service provider information presentation unit will be described below with reference to FIGS. 8 to 12, including their relationship with the service consumer terminal and the service provider terminal.

[0044] The service consumer terminal and the service provider terminal are configured to instruct the service consumer information presentation unit and the service provider information presentation unit to present information, and to display the information presented by the service consumer information presentation unit and the service provider information presentation unit on a display in accordance with the instruction.

[0045] For example, the service consumer terminal can issue instructions to select a service provider according to category (Fig. 8). If the service consumer selects "chiropractic" (gives instructions to display information about service providers assigned to "chiropractic"), the screen transitions to a "menu selection" screen (Fig. 9). If the service consumer further selects "full body," the screen transitions further, and the service provider is presented with information about service providers with high repeat points (Fig. 10).

[0046] In this case, the repeat point is calculated by the formula: repeat point = (price) * (p-rate) * (quantity) * (rep-rate) * (trend-rate), i.e. (price) * (price rate) * (number of repeats) * (repeat rate) * (trend-rate). Here, it is not necessary to include the trend-rate. The trend rate is also called the seasonal factor.

[0047] The price rate is calculated using the formula: price rate = (price-ave) * (preferential-rate) * (idle-peak-rate) * (trend-rate), i.e. (average supply price) * (area rate) * (idle-peak supply rate) * (seasonal factor).

[0048] The idle time provision rate is a rate indicating the idle time operation rate of each service provider, that is, the percentage of time during which the service is provided.

[0049] Idle time is the operating rate of service providers in each category and genre when dividing 24 hours into parts.

[0050] The area rate is calculated by dividing the average price offered for each menu item in each category and genre by the average price offered for each prefecture.

[0051] The information required to calculate the repeat points determined by such an arithmetic expression is acquired by the service provider information acquisition unit. The calculation of the repeat points is performed by the service provider information aggregation unit, and the calculated repeat points can be configured to be stored in the service provider information storage unit.

[0052] The repeat points can be used as an index showing the demand for the service provider at that service price. Therefore, the service provider information presenting unit can be configured to present a value indicating how long the repeat points of the service provider have been maintained above a predetermined value. Furthermore, the service provider information presenting unit can be configured to propose an appropriate service price when the repeat points of the service provider have exceeded the predetermined value for a certain period of time.

[0053] The service consumer can also select the area, the rate range he or she desires, and so on.

[0054] It is also possible for a service consumer to issue an instruction from the service consumer terminal to the service consumer information presentation unit to present information (Fig. 11). In this example, the user (service consumer) issues an instruction to display "My Page." The service consumer information presentation unit then presents aggregated information about the user (service consumer) (Fig. 11).

[0055] The service consumer information presentation unit can also cooperate with the service provider information presentation unit to present information. For example, the service consumer information presentation unit is configured to be able to compare the aggregated information of each service consumer and extract service consumers similar to themselves, and can instruct the service provider information presentation unit to present information about service providers used by the extracted service consumers. Upon receiving this instruction, the service provider information presentation unit presents information about service providers to be recommended to the service consumer on the service consumer terminal (FIG. 11).

[0056] The present invention is applicable not only to "services" but also to "products."

Claims

1. A service usage status sharing system for acquiring, storing, and sharing consumption trends of service consumers and usage status of service providers, acquiring information of the service consumer and the service provider each time a service is provided from the service provider to the service consumer; a step of storing the acquired information of the service consumer and the information of the service provider; a step of aggregating the accumulated information of the service consumers for each service consumer; a step of aggregating the accumulated information of the service providers for each service provider; providing aggregated service provider information at the consumer's request; A service usage status sharing system comprising:

2. 2. The service usage status sharing system according to claim 1, wherein the information provided to the consumer is an index indicating the repeat usage rate of the same service by the consumer for the service provider.

3. A service usage sharing system as described in claim 1 or 2, characterized in that an index representing the repeat usage rate of consumers of the same service to a service provider is compiled and provided for each fee for which the service provider provides the service.

4. 4. The service usage status sharing system according to claim 2, wherein the index representing the repeat usage rate of the same service by the consumer for the service provider is a repeat point calculated by the formula: (fee) * (fee rate) * (number of repeats) * (repeat rate).

5. 5. The service usage sharing system according to claim 4, wherein an appropriate fee is proposed when repeat points exceed a predetermined value for a certain period of time.

6. A step of extracting other consumers with similar consumption tendencies based on the aggregated information of the service consumers; providing information about service providers used by other consumers with similar consumption tendencies; The service usage status sharing system according to any one of claims 1 to 5, further comprising:

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