Information processor

Abstract

To make it easier to obtain consent of users regarding delivery delays.SOLUTION: The information processor 20 includes: a communication unit 23 for communicating with a terminal device 30 of a user 11; and a control unit 21 for transmitting, via the communication unit 23, delivery data indicating a delivery history, a delivery schedule, or both of delivery vehicle 12, and first fatigue data indicating the fatigue level of a driver 13 of the delivery vehicle 12, to the terminal device 30. When consent data indicating that the user 11 has accepted a delivery delay is received from the terminal device 30 via the communication unit 23, the control unit 21 transmits, via the communication unit 23, second fatigue data indicating that the fatigue level of the driver 13 is reduced, to the terminal device 30.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device. [Background technology]

[0002] Patent Document 1 discloses an information processing device that determines whether a user who has ordered a delayed-delivery product, which is a product whose delivery has been delayed, accepts the delivery delay. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2023-091436 Summary of the Invention [Problem to be solved by the invention]

[0004] It can be difficult to get consent from users for delivery delays.

[0005] The purpose of the present disclosure is to make it easier to obtain consent from users for delivery delays. [Means for solving the problem]

[0006] The information processing device according to the present disclosure includes: a communication unit that communicates with a user's terminal device; Transmitting delivery data indicating a delivery history, a delivery schedule, or both of a delivery vehicle and first fatigue data indicating a fatigue level of a driver of the delivery vehicle to the terminal device via the communication unit; When consent data indicating that the user has consented to the delivery delay is received from the terminal device via the communication unit, second fatigue data indicating that the driver's fatigue level will be reduced is transmitted to the terminal device via the communication unit. Control unit and Equipped with. [Effects of the Invention]

[0007] According to the present disclosure, it becomes easier to obtain consent from users for delivery delays. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating a configuration of a system according to an embodiment of the present disclosure. [Figure 2] 10 is a flowchart illustrating an operation of an information processing device according to an embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, an embodiment of the present disclosure will be described with reference to the drawings.

[0010] In each drawing, the same or corresponding parts are denoted by the same reference numerals. In the description of this embodiment, the description of the same or corresponding parts will be omitted or simplified as appropriate.

[0011] The configuration of a system 10 according to this embodiment will be described with reference to FIG.

[0012] The system 10 according to this embodiment includes an information processing device 20 and a terminal device 30. The information processing device 20 is capable of communicating with the terminal device 30 via a network 40.

[0013] The information processing device 20 is a computer such as a server that belongs to a cloud computing system or other computing system and is installed in a facility such as a data center. The information processing device 20 is operated by a delivery company or other company.

[0014] The terminal device 30 is a mobile device such as a mobile phone, a smartphone, or a tablet, or a PC used by the user 11. "PC" is an abbreviation for personal computer.

[0015] Network 40 may include the Internet, at least one WAN, at least one MAN, or any combination thereof. "WAN" is an abbreviation for wide area network. "MAN" is an abbreviation for metropolitan area network. Network 40 may include at least one wireless network, at least one optical network, or any combination thereof. A wireless network may be, for example, an ad-hoc network, a cellular network, a wireless LAN, a satellite communication network, or a terrestrial microwave network. "LAN" is an abbreviation for local area network.

[0016] An overview of this embodiment will be described with reference to FIG.

[0017] The information processing device 20 transmits delivery data indicating the delivery history, delivery schedule, or both of a delivery vehicle 12 such as a truck, and first fatigue data indicating the fatigue level of the driver 13 of the delivery vehicle 12 to the terminal device 30 via the network 40. When the information processing device 20 receives consent data indicating that the user 11 has consented to a delivery delay from the terminal device 30 via the network 40, the information processing device 20 transmits second fatigue data indicating that the fatigue level of the driver 13 will be reduced to the terminal device 30 via the network 40.

[0018] According to this embodiment, it becomes easier for the user 11 to understand the difficulties faced by the driver 13 of the delivery vehicle 12, and it becomes easier to obtain consent from the user 11 for delivery delays.

[0019] The delivery vehicle 12 may be any type of vehicle, such as a gasoline vehicle, a diesel vehicle, a hydrogen vehicle, an HEV, a PHEV, a BEV, or an FCEV. "HEV" is an abbreviation for hybrid electric vehicle. "PHEV" is an abbreviation for plug-in hybrid electric vehicle. "BEV" is an abbreviation for battery electric vehicle. "FCEV" is an abbreviation for fuel cell electric vehicle. The delivery vehicle 12 may be a dedicated MaaS vehicle. "MaaS" is an abbreviation for Mobility as a Service.

[0020] The configuration of an information processing device 20 according to this embodiment will be described with reference to FIG.

[0021] The information processing device 20 includes a control unit 21, a storage unit 22, and a communication unit 23.

[0022] The control unit 21 includes at least one processor, at least one programmable circuit, at least one dedicated circuit, or any combination thereof. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for specific processing. "CPU" is an abbreviation for central processing unit. "GPU" is an abbreviation for graphics processing unit. An example of the programmable circuit is an FPGA. "FPGA" is an abbreviation for field-programmable gate array. An example of the dedicated circuit is an ASIC. "ASIC" is an abbreviation for application specific integrated circuit. The control unit 21 controls each unit of the information processing device 20 and executes processing related to the operation of the information processing device 20.

[0023] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or any combination thereof. The semiconductor memory is, for example, a RAM, a ROM, or a flash memory. "RAM" is an abbreviation for random access memory. "ROM" is an abbreviation for read only memory. RAM is, for example, an SRAM or a DRAM. "SRAM" is an abbreviation for static random access memory. "DRAM" is an abbreviation for dynamic random access memory. ROM is, for example, an EEPROM. "EEPROM" is an abbreviation for electrically erasable programmable read only memory. Flash memory is, for example, an SSD. "SSD" is an abbreviation for solid-state drive. Magnetic memory is, for example, an HDD. "HDD" is an abbreviation for hard disk drive. The storage unit 22 functions, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores data used in the operation of the information processing device 20 and data obtained by the operation of the information processing device 20.

[0024] The communication unit 23 includes at least one communication module. The communication module is, for example, a module that complies with a wired LAN communication standard such as Ethernet (registered trademark) or a wireless LAN communication standard such as IEEE802.11. "IEEE" is an abbreviation for Institute of Electrical and Electronics Engineers. The communication unit 23 communicates with the terminal device 30 of the user 11. The communication unit 23 receives data used in the operation of the information processing device 20 and transmits data obtained by the operation of the information processing device 20.

[0025] The functions of the information processing device 20 are realized by executing a program according to this embodiment on a processor serving as the control unit 21. That is, the functions of the information processing device 20 are realized by software. The program causes a computer to execute the operations of the information processing device 20, thereby causing the computer to function as the information processing device 20. That is, the computer functions as the information processing device 20 by executing the operations of the information processing device 20 in accordance with the program.

[0026] The program can be stored on a non-transitory computer-readable medium. Examples of non-transitory computer-readable media include flash memory, magnetic recording devices, optical disks, magneto-optical recording media, and ROMs. The program can be distributed by selling, transferring, or lending portable media such as SD cards, DVDs, or CD-ROMs that store the program. "SD" is an abbreviation for Secure Digital. "DVD" is an abbreviation for digital versatile disc. "CD-ROM" is an abbreviation for compact disc read only memory. The program can also be distributed by storing it in the storage of a server and transferring it from the server to another computer. The program can also be provided as a program product.

[0027] A computer temporarily stores a program stored on a portable medium or transferred from a server in its main storage device. The computer then reads the program stored in the main storage device using a processor and executes processing in accordance with the read program. The computer may also read the program directly from a portable medium and execute processing in accordance with the program. The computer may also execute processing in accordance with the received program each time a program is transferred from a server to the computer. Processing may also be executed through a so-called ASP-type service that achieves its functions by issuing execution instructions and obtaining results without transferring the program from the server to the computer. "ASP" is an abbreviation for application service provider. A program is information used for processing by a computer and includes something equivalent to a program. For example, data that is not a direct instruction to a computer but has properties that specify computer processing falls under the category of "something equivalent to a program."

[0028] Some or all of the functions of the information processing device 20 may be realized by a programmable circuit or a dedicated circuit as the control unit 21. In other words, some or all of the functions of the information processing device 20 may be realized by hardware.

[0029] The operation of the information processing device 20 according to this embodiment will be described with reference to Fig. 2. The operation described below corresponds to the method according to this embodiment. That is, the method according to this embodiment includes steps S1 to S4 shown in Fig. 2.

[0030] In S1, the control unit 21 acquires delivery data indicating the delivery history, delivery schedule, or both of the delivery vehicle 12, and first fatigue data indicating the fatigue level of the driver 13 of the delivery vehicle 12.

[0031] Specifically, the control unit 21 receives data indicating a delivery history, such as the number of packages transported by the driver 13 in a day, the routes taken when transporting those packages, and the distance traveled when transporting those packages, as delivery data from the on-board device mounted on the delivery vehicle 12 or the mobile device used by the driver 13, via the communication unit 23. Alternatively, the control unit 21 may receive data indicating a delivery schedule, such as the number of packages that the driver 13 will transport in the future, the routes taken when transporting those packages, and the distance traveled when transporting those packages, as delivery data from the on-board device mounted on the delivery vehicle 12 or the mobile device used by the driver 13, via the communication unit 23. The control unit 21 further receives data indicating the fatigue level of the driver 13 in a numerical value, symbol, graphic, pictogram, or other format, as first fatigue data from the on-board device mounted on the delivery vehicle 12 or the mobile device used by the driver 13, via the communication unit 23.

[0032] In S2, the control unit 21 transmits the delivery data and the first fatigue data acquired in S1 to the terminal device 30 via the communication unit 23.

[0033] When the terminal device 30 receives the delivery data and the first fatigue data transmitted from the information processing device 20, it presents the received delivery data and first fatigue data to the user 11. Then, the terminal device 30 prompts the user 11 to respond as to whether or not to accept a delivery delay. The delivery delay may be a delay that has already occurred, or a delay that may occur in the future.

[0034] For example, the terminal device 30 displays the delivery history or delivery schedule indicated by the received delivery data and the fatigue level indicated by the received first fatigue data on a display or outputs the same as audio from a speaker. The terminal device 30 then prompts the user 11 to input a response as to whether or not to accept the delivery delay on a touch screen provided integrally with the display.

[0035] If the user 11 agrees to the delivery delay, the terminal device 30 transmits consent data indicating that the user 11 has agreed to the delivery delay to the information processing device 20. On the other hand, if the user 11 has not agreed to the delivery delay, the terminal device 30 transmits non-conformance data indicating that the user 11 has not agreed to the delivery delay to the information processing device 20. Alternatively, if the user 11 has not agreed to the delivery delay, the terminal device 30 may not transmit any data to the information processing device 20.

[0036] In S3, the control unit 21 receives either the acceptance data or the rejection data from the terminal device 30 via the communication unit 23. If the acceptance data is received, the step of S4 is executed. On the other hand, if the rejection data is received, the flow shown in Fig. 2 ends. Alternatively, if the acceptance data is not received after a certain period of time has elapsed, the flow shown in Fig. 2 may end.

[0037] In S4, the control unit 21 transmits second fatigue data indicating that the fatigue level of the driver 13 is reduced to the terminal device 30 via the communication unit 23.

[0038] Specifically, the control unit 21 transmits data expressing the driver 13's happiness in an image, pictogram, or other format as second fatigue data to the terminal device 30 via the communication unit 23. Alternatively, the control unit 21 may transmit data indicating the reduced fatigue level of the driver 13 in the same format as the first fatigue data as the second fatigue data to the terminal device 30 via the communication unit 23.

[0039] Upon receiving the second fatigue data transmitted from the information processing device 20, the terminal device 30 presents the received second fatigue data to the user 11.

[0040] For example, the terminal device 30 displays an image included in the received second fatigue data on a display. Alternatively, the terminal device 30 may display the fatigue level indicated by the received second fatigue data on a display or output it as audio from a speaker. As an example, if a crying emoticon included in the first fatigue data is displayed in S2 and a smiling emoticon included in the second fatigue data is displayed in S4, the user 11 can realize that the fatigue level of the driver 13 has been reduced by accepting the delivery delay.

[0041] In S4, the control unit 21 may further transmit data indicating the amount of reduction in the burden on the driver 13 due to the acceptance of the delivery delay to the terminal device 30 via the communication unit 23. For example, the control unit 21 may further transmit data indicating how much the burden and travel distance on the driver 13 will be reduced by allowing the delivery delay to the terminal device 30 via the communication unit 23.

[0042] In S4, the control unit 21 may transfer the consent data via the communication unit 23 to an on-board device installed in the delivery vehicle 12 or a mobile device used by the driver 13. Then, the control unit 21 may acquire the second fatigue data in the same procedure as that used to acquire the first fatigue data in step S1.

[0043] According to this embodiment, by sharing information regarding the delivery time or route with user 11, it is possible to make it easier for user 11 to understand that a delivery delay has occurred, or to make it easier for user 11 to predict that a delivery delay will occur.

[0044] In this embodiment, users 11 may be limited to those who select rush delivery. For example, if a service that delivers products in fewer days than usual is available for free, many people may select that service even if they are not actually in a hurry. Therefore, only users who select such rush delivery may be asked to respond as to whether they accept a delivery delay, as described above.

[0045] The present disclosure is not limited to the above-described embodiments. For example, two or more blocks shown in the block diagrams may be integrated, or one block may be divided. Two or more steps shown in the flowcharts may be executed in parallel or in a different order, instead of being executed in chronological order as described, depending on the processing capabilities of the device executing each step, or as needed. Other modifications are possible within the scope of the present disclosure. [Explanation of symbols]

[0046] 10 Systems 11 users 12 Delivery vehicles 13 Driver 20 Information processing equipment 21 Control Unit 22 Memory section 23 Communications Department 30 Terminal Equipment 40 Network

Claims

[Claim 1] a communication unit that communicates with a user's terminal device; Transmitting delivery data indicating a delivery history, a delivery schedule, or both of a delivery vehicle and first fatigue data indicating a fatigue level of a driver of the delivery vehicle to the terminal device via the communication unit; When consent data indicating that the user has consented to the delivery delay is received from the terminal device via the communication unit, second fatigue data indicating that the driver's fatigue level will be reduced is transmitted to the terminal device via the communication unit. Control unit and An information processing device comprising:

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