Information processing device, information processing method and program

Abstract

To provide a technique for paying insurance benefit for equipment maintenance.SOLUTION: An information processing device 2 includes: a storage unit 22 that stores a failure history data representing the number of times of failures of a component during a prescribed period and an interval of failures of the component, for every combination of equipment and components; an acquisition unit 231 that acquires post-contract measurement data measured by a sensor for measuring a state of management equipment relating to an object component and post-contract implementation data representing a content of at least any of inspection, maintenance and troubleshooting having been implemented by a user on the object component in the past; a calculation unit 232 that calculates a point-in-time risk value on the basis of the post-contract measurement data, the post-contract implementation data and the failure history data corresponding to the combination of the management equipment and the object component; and a presentation unit 233 that presents to the user, information representing whether or not the point-in-time risk value exceeds a payment determination threshold value.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there has been known non-life insurance that compensates for damage caused by breakdowns of facilities that may break down. Patent Document 1 discloses a technology for managing compensation for damage caused by breakdowns of facilities. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2007-141016 Summary of the Invention [Problem to be solved by the invention]

[0004] When equipment breaks down, it must be shut down until repairs are completed, which can result in significant losses. Therefore, it is desirable to perform maintenance before equipment breaks down. However, in conventional non-life insurance, insurance payments are made only when the equipment breaks down, so if maintenance is performed before the equipment breaks down, insurance payments are not made. Therefore, there is a need to provide a system that will pay insurance payments for equipment maintenance before a breakdown occurs.

[0005] The present invention has been made in consideration of these points, and aims to provide a system for paying insurance money for the maintenance of facilities. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention is an information processing device that manages the payment of insurance money for the maintenance of parts included in managed equipment managed by a user, and has: a memory unit that stores failure history data indicating the number of times that a part has failed within a specified period and the interval between failures of the part, for each combination of equipment and a part included in the equipment; an acquisition unit that acquires post-contract measurement data measured by a sensor that measures the state of the managed equipment related to a target part that is included in the managed equipment and is a part covered by insurance, and post-contract implementation data that indicates at least one of the inspections, maintenance, and failure responses that the user has performed on the target part in the past; a calculation unit that calculates a time-point risk value that indicates the degree of risk of the target part failing at the time the acquisition unit acquired the post-contract measurement data and the post-contract implementation data, based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target part; and a presentation unit that presents to the user information indicating whether the time-point risk value exceeds a payment determination threshold established for determining whether to pay the insurance money.

[0007] The acquisition unit may, before the insurance contract is signed, acquire, for each part included in the managed equipment, pre-contract measurement data measured by a sensor that measures the condition of the managed equipment related to the part, and pre-contract implementation data indicating at least one of the inspections, maintenance, and failure responses that the user has performed on the part in the past; the calculation unit may, for each part included in the managed equipment, calculate a period risk value indicating the degree of risk that the part will fail by the maturity of the insurance based on the pre-contract measurement data corresponding to the part, the pre-contract implementation data corresponding to the part, and the failure history data corresponding to the combination of the managed equipment and the part; and the presentation unit may, for each part included in the managed equipment, associate information indicating the part with the period risk value corresponding to the part and present it to the user.

[0008] The presentation unit may further associate, for each part included in the management equipment, information indicating whether the period risk value corresponding to the part exceeds a maintenance judgment threshold value established for determining whether maintenance of the part is necessary by the maturity of the insurance, and present this information to the user.

[0009] The acquisition unit may acquire the post-contract measurement data and the post-contract implementation data at predetermined intervals, the information processing device may further have a judgment unit that judges whether the point-in-time risk value exceeds the payment judgment threshold, and the presentation unit may present to the user information indicating that the point-in-time risk value exceeds the payment judgment threshold when the judgment unit determines that the point-in-time risk value exceeds the payment judgment threshold.

[0010] The information processing device may further have a judgment unit that judges whether the time-point risk value exceeds the payment judgment threshold, and a payment management unit that allows payment of the insurance money for the maintenance of the target parts when the judgment unit judges that the time-point risk value exceeds the payment judgment threshold.

[0011] The information processing device may further have a recording unit that, when the payment management unit approves payment of the insurance money for maintenance of the target part, records in the memory unit as the failure history data data, data that associates information indicating the management facility, information indicating the target part, the time when the target part was maintained, and the post-contract measurement data obtained immediately before payment of the insurance money was approved.

[0012] An information processing method according to a second aspect of the present invention is executed by a computer that manages the payment of insurance money for maintenance of parts included in managed equipment managed by a user, the computer having a memory unit that stores failure history data indicating, for each combination of equipment and parts included in the equipment, the number of times that the part has failed within a specified period and the interval between failures of the part. The information processing method includes the steps of: acquiring post-contract measurement data measured by a sensor that measures the condition of the managed equipment related to target parts that are included in the managed equipment and are covered by insurance, and post-contract implementation data that indicates at least any of the inspections, maintenance, and failure responses that the user has previously performed on the target parts; calculating a time-point risk value that indicates the degree of risk of the target parts failing at the time the post-contract measurement data and the post-contract implementation data were acquired based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target parts; and presenting to the user information indicating whether the time-point risk value exceeds a payment determination threshold established for determining whether the insurance money should be paid.

[0013] A third aspect of the present invention provides a program for managing the payment of insurance money for the maintenance of parts included in managed equipment managed by a user. The program functions as: a computer that manages the payment of insurance money for the maintenance of parts included in managed equipment managed by a user, the computer having a memory unit that stores failure history data indicating the number of times that part has failed within a specified period and the interval between failures of the part, for each combination of equipment and parts included in the equipment; an acquisition unit that acquires post-contract measurement data measured by a sensor that measures the condition of the managed equipment related to target parts that are included in the managed equipment and are covered by insurance, and post-contract implementation data that indicates the content of at least one of the inspections, maintenance, and failure responses that the user has previously performed on the target parts; a calculation unit that calculates a time-point risk value that indicates the degree of risk of the target parts failing at the time the acquisition unit acquired the post-contract measurement data and the post-contract implementation data, based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target parts; and a presentation unit that presents to the user information indicating whether the time-point risk value exceeds a payment determination threshold that is established for determining whether the insurance money should be paid. [Effects of the Invention]

[0014] The present invention has the effect of providing a system for paying insurance money for the maintenance of facilities. [Brief explanation of the drawings]

[0015] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing system. [Figure 2] FIG. 1 is a diagram schematically illustrating a functional configuration of an information processing device. [Figure 3] FIG. 2 is a diagram illustrating an example of a configuration of a failure history database. [Figure 4] FIG. 2 is a diagram illustrating an example of a configuration of a contract management database. [Figure 5] 10 is a flowchart showing the flow of processing executed by the information processing device. DETAILED DESCRIPTION OF THE INVENTION

[0016] [Outline of Information Processing System S] FIG. 1 is a diagram for explaining an overview of an information processing system S. The information processing system S is a system used to provide an insurance service. The insurance service is a service that pays insurance money for the maintenance of managed facilities, which are facilities managed by a user, specifically, for the maintenance of parts included in the managed facilities.

[0017] A user is a business operator that manages managed facilities and is a user of insurance services, i.e., an insured person of the insurance provided through the insurance services. Managed facilities are facilities operated by users to conduct their business and are comprised of multiple parts. Examples of managed facilities include power generation facilities in the electric power industry, communication facilities in the information and communications industry, and manufacturing facilities in the manufacturing industry. Parts are, for example, parts that deteriorate as the facilities operate and can be repaired or replaced. Examples of parts are motors, propellers, etc. in wind power generation facilities. Parts may also be parts that make up motors, propellers, etc. Part maintenance involves repairing deteriorated parts of the parts before they break down, or replacing the parts with new parts, etc. The information processing system S has a user terminal 1 and an information processing device 2.

[0018] The user terminal 1 is a terminal used by a user (for example, an employee of a business), and is, for example, a smartphone, a tablet terminal, a personal computer, or the like.

[0019] The information processing device 2 is a device that manages insurance services, and is, for example, a server. The information processing device 2 manages failure history data and contract data. The failure history data is data that indicates the failure history of equipment managed by the insured person, and is, for example, data that indicates, for each combination of equipment and parts included in the equipment, the number of times that the parts have failed within a specified period and the interval between failures of the parts. The contract data is data that indicates the contents of the insured person's contract, and includes, for example, information that indicates the parts of the equipment that are covered by the insurance (hereinafter referred to as "covered parts") and the conditions for paying insurance money for the maintenance of the covered parts.

[0020] As described above, the insurance service provides insurance for the maintenance of managed equipment. If the managed equipment suddenly breaks down, it will have to be shut down unplanned until it is repaired, resulting in significant losses to the user's business. Therefore, it would seem that it would be better to maintain the managed equipment more frequently. However, even if the user performs planned maintenance on the managed equipment, the user will have to temporarily shut down the managed equipment, and while the managed equipment is shut down, the user will be unable to conduct business. Therefore, it is desirable for the user to maintain the managed equipment less frequently. Therefore, it is necessary to reduce the frequency of management equipment maintenance while reducing the occurrence of situations where the managed equipment must be shut down unplanned.

[0021] Therefore, the information processing system S presents information for the user to determine whether or not it is better to maintain the facility. The processing executed by the information processing system S will be described below.

[0022] The facility F shown in FIG. 1 is a managed facility managed by a user. In this case, first, the information processing device 2 acquires measurement data and implementation data ((1) and (2) in FIG. 1). The measurement data is data including measurement values ​​measured by a sensor that measures the state of the facility F related to the target part. The sensor is, for example, a thermometer, a hygrometer, an acceleration sensor, a pressure sensor, etc. The implementation data is data indicating the content of at least one of the inspections, maintenance, and troubleshooting that the user has previously performed on the target part included in the facility F.

[0023] The information processing device 2 may acquire the measurement data directly from the facility F or from the user terminal 1. In addition, the information processing device 2 acquires the implementation data from the user terminal 1, for example.

[0024] The information processing device 2 calculates a risk value for the target part based on the measurement data, implementation data, and failure history data corresponding to the combination of the managed equipment and the target part ((3) in FIG. 1). The risk value is a numerical value that indicates the degree of risk of the target part failing; for example, a larger numerical value indicates a higher degree of risk of the target part failing, and a smaller numerical value indicates a lower degree of risk of the target part failing. The information processing device 2 then presents a report to the user terminal 1 indicating whether the risk value satisfies the conditions for paying insurance money for the maintenance of the target part as stipulated in the contract with the user ((4) in FIG. 1).

[0025] In this way, the information processing system S can provide a mechanism for paying insurance money for maintenance of managed equipment. For example, the user can determine whether or not insurance money will be paid if the target part is maintained at the time of receiving the report, i.e., whether or not the target part is in a state that requires maintenance. This allows the information processing system S to have the user perform maintenance on the target part at the timing when maintenance of the target part is necessary. As a result, the information processing system S can reduce the frequency of maintenance of managed equipment while reducing the occurrence of situations where the managed equipment must be stopped unplanned. The configuration of the information processing device 2 will be described below.

[0026] [Configuration of information processing device 2] FIG. 2 is a diagram schematically illustrating the functional configuration of an information processing device 2. The information processing device 2 includes a communication unit 21, a storage unit 22, and a control unit 23. In FIG. 2, arrows indicate main data flows, and there may be data flows not shown in FIG. 2. In FIG. 2, each functional block indicates a configuration in functional units, rather than a configuration in hardware (device) units. Therefore, the functional blocks shown in FIG. 2 may be implemented in a single device, or may be implemented separately in multiple devices. Data may be exchanged between functional blocks via any means, such as a data bus, a network, or a portable storage medium.

[0027] The communication unit 21 is a communication interface for connecting to a network, and includes a communication controller for receiving data from an external terminal and an external server.

[0028] The storage unit 22 is a large-capacity storage device such as a ROM (Read Only Memory) that stores a BIOS (Basic Input Output System) and the like of a computer that implements the information processing device 2, a RAM (Random Access Memory) that serves as a working area for the information processing device 2, an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores an OS (Operating System), application programs, and various information referenced when the application programs are executed. The storage unit 22 stores a failure history management database that manages failure history data, and a contract management database that manages contract data.

[0029] Fig. 3 is a diagram showing an example of the configuration of a failure history database. The failure history management database stores failure history data of various insured persons who manage various pieces of equipment. In the example shown in Fig. 3, the failure history management database stores user IDs, equipment identification information, part identification information, failure times, and measurement data (sensor types and measurement values) in association with each other.

[0030] The equipment identification information is information for identifying the equipment, such as the name of the equipment or the equipment ID. The part identification information is information for identifying the parts included in the equipment, such as the name of the part or the part ID. The failure time indicates the time when the part failed, but is not limited to this and may also be the time when the part was maintained (for example, the time when the part was repaired or replaced). The measurement data is data measured by a sensor provided in the equipment immediately before the failure time.

[0031] The information processing device 2 can, for example, refer to the information stored in the failure history management database and tally up the failure history of a specific part included in a specific piece of equipment (for example, the number of records corresponding to a combination of a specific piece of equipment and a specific part stored in the failure history management database), thereby identifying the number of times that the part has failed. Furthermore, the information processing device 2 can, for example, refer to the information stored in the failure history management database and identify the failure interval of the part based on multiple failure periods corresponding to the specific piece of equipment and the specific part. The information stored in the failure history management database is not limited to the example shown in FIG. 3, and may further include, for example, repair costs, which are the costs incurred to repair or replace the part.

[0032] Fig. 4 is a diagram showing an example of the configuration of the contract management database. In the example shown in Fig. 4, the contract management database stores a user ID, target equipment information, target part information, insurance period, and payment determination threshold value in association with each other.

[0033] The target equipment information is information indicating equipment including the target parts that are the subject of insurance, for example, equipment identification information. The target part information is information indicating the target parts, for example, part identification information. The payment determination threshold is a numerical value set for determining whether or not to permit payment of insurance money for maintenance of the target parts. The information stored in the contract management database is not limited to the example shown in Figure 4. For example, the contract management database may further associate and store payment status. The payment status is information indicating whether or not to permit payment of insurance money for maintenance of the target parts.

[0034] Returning to Figure 2, the control unit 23 is a processor such as a CPU (Central Processing Unit) or GPU (Graphics Processing Unit) of the information processing device 2, and functions as an acquisition unit 231, a calculation unit 232, a presentation unit 233, a judgment unit 234, a contract management unit 235, a payment management unit 236, and a recording unit 237 by executing programs stored in the memory unit 22.

[0035] (Processing before the conclusion of an insurance contract) First, the process executed by the information processing device 2 before the user signs an insurance contract will be described. In the insurance service, a report showing the status of managed facilities is presented before the user starts using the insurance service, i.e., before the user signs an insurance contract, and after the report is presented, an insurance contract is made between the user and the insurance company providing the insurance service. The information processing device 2 executes the following three steps to present a pre-contract report, which is a report before the insurance contract is signed.

[0036] As a first step, the acquisition unit 231 acquires measurement data and implementation data. Specifically, before an insurance contract is made, the acquisition unit 231 acquires, for each part included in the managed equipment, pre-contract measurement data, which is measurement data measured by a sensor that measures the state of the managed equipment related to the part, and pre-contract implementation data, which is implementation data indicating the content of at least one of inspection, maintenance, and troubleshooting that the user has previously performed on the part.

[0037] The acquisition unit 231 acquires, for example, from the user terminal 1, for each component included in the managed equipment, pre-contract measurement data and pre-contract implementation data associated by the user as information corresponding to the component. The acquisition unit 231 may further acquire information related to the managed equipment. The information related to the managed equipment includes, for example, equipment identification information corresponding to the managed equipment, component identification information corresponding to each component included in the managed equipment, and the useful life of the managed equipment.

[0038] For example, the presentation unit 233 functions as a display processing unit that displays information on the user terminal 1, and when the user performs an operation on the user terminal 1 to access a site that provides insurance services, the presentation unit 233 displays a menu screen for insurance services on the user terminal 1. The menu screen is a display screen that displays menus related to various types of insurance, such as life insurance, fire insurance, automobile insurance, etc. When the user selects facilities maintenance insurance from the menu screen, the presentation unit 233 displays a pre-contract request screen on the user terminal 1.

[0039] The pre-contract request screen is a display screen that requests the provision of information for creating a pre-contract report. When the user inputs information about the managed facility, one or more pieces of pre-contract measurement data, and one or more pieces of pre-contract implementation data on the pre-contract request screen (for example, by inputting characters or attaching files), and performs an operation to associate the input pre-contract measurement data and pre-contract implementation data for each component included in the managed facility as information corresponding to the component, the acquisition unit 231 acquires information about the managed facility and a combination of the pre-contract measurement data and pre-contract implementation data for each component included in the managed facility.

[0040] In a second step, the calculation unit 232 calculates a risk value based on the measurement data acquired by the acquisition unit 231, the implementation data acquired by the acquisition unit 231, and the failure history data stored in the storage unit 22. As will be described in detail later, the calculation unit 232 calculates a period risk value for each component included in the managed equipment based on the pre-contract measurement data corresponding to that component, the pre-contract implementation data corresponding to that component, and the failure history data corresponding to the combination of that managed equipment and that component.

[0041] The failure history data corresponding to a combination of managed equipment and parts is, for example, information such as the time of failure stored in a failure history management database in association with equipment identification information corresponding to the managed equipment and part identification information corresponding to the parts included in the managed equipment. The failure history data corresponding to a combination of managed equipment and parts includes the failure history of parts included in equipment managed by various insured persons.

[0042] The term risk value is a risk value that indicates the degree of risk that the part will fail by the time the insurance expires, and is, for example, a risk value that is assumed at the time of the insurance expiration. The insurance expiration is the time when the insurance period predetermined in the insurance service has elapsed. In the insurance service, one period may be determined as the insurance period, or multiple periods (e.g., 1 year, 3 years, 5 years, 10 years, etc.) that are selected by the user may be determined. When multiple periods are determined as the insurance period, the calculation unit 232 may calculate the term risk value corresponding to each of the determined periods.

[0043] As a third step, the presentation unit 233 presents to the user, for each part included in the managed equipment, information indicating the part and a period risk value corresponding to the part in association with each other. For example, when the calculation unit 232 calculates the period risk value, the presentation unit 233 causes a pre-contract report screen to be displayed on the user terminal 1. The pre-contract report screen is a display screen that displays, for each part included in the managed equipment, a pre-contract report in which information indicating the part and a period risk value corresponding to the part are associated with each other.

[0044] The presenting unit 233 may create a pre-contract report and transmit the created pre-contract report as an attached file to the user terminal 1. In this way, the information processing device 2 can make the user aware of the degree of risk of failure for each component.

[0045] The presentation unit 233 may further present to the user, for each part included in the managed facility, information indicating whether or not maintenance of the part is required by the expiration of the insurance. Specifically, the presentation unit 233 further associates with each part included in the managed facility information indicating whether or not the period risk value corresponding to the part exceeds the maintenance determination threshold and presents the information to the user.

[0046] The maintenance determination threshold is a predetermined value for determining whether or not maintenance of a part is required by the maturity of insurance. For example, the information processing device 2 has a maintenance determination threshold corresponding to each combination of equipment and parts included in the equipment. In this case, the determination unit 234 first determines, for each part included in the managed equipment, whether or not the period risk value corresponding to the part calculated by the calculation unit 232 exceeds the maintenance determination threshold corresponding to the combination of the managed equipment and the part.

[0047] Then, for each part included in the managed facility, the presentation unit 233 presents to the user information indicating the part, the term risk value corresponding to the part, and information indicating the determination result corresponding to the part determined by the determination unit 234, in association with each other. In this way, the information processing device 2 can make it easier for the user to determine whether or not the parts included in the managed facility need to be maintained before the expiration of the insurance.

[0048] The insurance service concludes an insurance contract between the user and the insurance company after presenting the pre-contract report to the user. Specifically, the information processing device 2 executes the following two steps to execute a process for concluding an insurance contract between the user and the insurance company.

[0049] As a first step, the acquisition unit 231 acquires insurance contract data from the user terminal 1. For example, the pre-contract report screen has a button for making an insurance contract, and when the user presses the button, the presentation unit 233 displays a contract content input screen on the user terminal 1.

[0050] The contract content input screen is a display screen for inputting the insurance contract content, and is provided with a plurality of input fields for inputting information identifying the user (for example, the name of the business operator), information identifying the managed equipment, information identifying the target parts that are the parts covered by the insurance, etc. When the user performs an operation to input information into each of the plurality of input fields on the contract content input screen, the acquisition unit 231 acquires contract data including the information input by the user into each of the plurality of input fields. When a plurality of periods are set as the contract period, the acquisition unit 231 may acquire contract data that further includes, as the contract period, a period selected by the user from the plurality of periods. In addition, the acquisition unit 231 may acquire contract data that further includes a condition for paying insurance money for maintenance of the target parts (for example, a payment determination threshold).

[0051] As a second step, the contract management unit 235 executes contract processing based on the contract data acquired by the acquisition unit 231. For example, when the acquisition unit 231 acquires the contract data, the contract management unit 235 issues a user ID and associates the issued user ID with the contract data and stores them in the contract management database. Note that the contract management unit 235 may examine whether or not a person in charge of the insurance company will approve the contract based on the contract data acquired by the acquisition unit 231, and execute contract processing if the person in charge determines that the contract will be approved.

[0052] The contract management unit 235 may execute contract processing when the user agrees to pay the insurance premium based on the contract data acquired by the acquisition unit 231. For example, first, the contract management unit 235 calculates the insurance premium based on the contract data acquired by the acquisition unit 231. The contract management unit 235 calculates the insurance premium based on the contract data using, for example, a predetermined method. The contract management unit 235 may calculate a higher insurance premium the longer the contract period selected by the user. Furthermore, the contract management unit 235 may calculate a higher insurance premium the smaller the payment determination threshold set by the user.

[0053] Then, the presentation unit 233 displays the insurance premium calculated by the contract management unit 235 on the contract content input screen, and when the user performs an operation to accept the insurance premium displayed on the contract content input screen (for example, by pressing the accept button), the contract management unit 235 executes the contract processing.

[0054] In the above, an example has been described in which the user determines which of the multiple parts included in the managed facility are to be insured, but this is not limiting. For example, the contract management unit 235 may determine that, of the multiple parts included in the managed facility, the parts that have a low risk of breaking down by the time the insurance expires are to be insured.

[0055] Specifically, the contract management unit 235 determines, as parts to be insured, those parts included in the managed facility whose period risk values ​​calculated by the calculation unit 232 do not exceed the maintenance determination threshold. For example, the contract management unit 235 determines whether or not the period risk value corresponding to a part selected by the user from multiple parts included in the managed facility exceeds the maintenance determination threshold corresponding to the part, and when it determines that the period risk value does not exceed the maintenance determination threshold, permits the part to be insured.

[0056] The contract management unit 235 may determine, as the parts to be insured, the parts selected by the user from a list of parts, among the multiple parts included in the managed facility, whose period risk values ​​calculated by the calculation unit 232 do not exceed the maintenance determination threshold. Specifically, first, the presentation unit 233 presents to the user, as a list of parts permitted to be insured, the list of parts, among the multiple parts included in the managed facility, whose period risk values ​​calculated by the calculation unit 232 do not exceed the maintenance determination threshold. Then, the contract management unit 235 determines, as the parts to be insured, the parts selected by the user from the list of parts presented by the presentation unit 233.

[0057] A user formulates a maintenance plan for a managed facility by determining when to perform maintenance on parts included in the managed facility and by budgeting (securing) the costs of maintaining the parts at that time. In this case, if a part not included in the managed facility's maintenance plan breaks down, the user may have to suddenly budget for the costs of repairing the part or postpone the planned maintenance of the part, which could result in the managed facility not being maintained according to the maintenance plan.

[0058] However, the information processing device 2 can present the user with a report (pre-contract report) showing the status of the managed equipment before the user signs up for insurance, allowing the user to understand which parts are at risk of breaking down by the time the insurance expires if the user signs up for insurance. This allows the user to include parts with a high risk of breaking down as maintenance targets in the maintenance plan for the managed equipment, thereby improving the maintenance plan for the managed equipment. As a result, the information processing device 2 can reduce the occurrence of situations in which parts not included in the maintenance plan for the managed equipment break down.

[0059] Furthermore, even if a part not planned in the maintenance plan for the managed facility breaks down, the insurance service provided to the user will pay insurance for the maintenance of that part, which will prevent the user from having to suddenly budget for the cost of maintaining that part or from postponing the maintenance of parts that were planned in the maintenance plan for the managed facility, allowing the user to maintain the managed facility according to the maintenance plan for the managed facility. Note that the contract management unit 235 may determine that all of the multiple parts included in the managed facility are to be covered by insurance.

[0060] The information processing device 2 may present the report to the user not only before the insurance contract but also before the insurance renewal. In this case, the information processing device 2 may determine whether to permit the renewal of the insurance for the target part based on the content of the report presented before the insurance renewal (for example, information indicating whether the part needs to be maintained by the expiration of the renewed insurance).

[0061] (Post-contract processing) Next, a process executed by the information processing device 2 after the user has signed an insurance contract will be described. After the user starts using the insurance service, that is, after the user has signed an insurance contract with the insurance company, the information processing device 2 presents a report indicating the status of the parts included in the managed equipment that are the subject of insurance. Specifically, the information processing device 2 presents a post-contract report, which is a report after the insurance contract is signed, by executing the following three steps:

[0062] As a first step, the acquisition unit 231 acquires post-contract measurement data measured by a sensor that measures the state of managed equipment related to target parts that are parts included in the managed equipment and are covered by insurance, and post-contract implementation data that indicates the details of at least one of inspection, maintenance, and troubleshooting that the user has performed on the target parts in the past. For example, the acquisition unit 231 acquires, from the user terminal 1, for each target part, the post-contract measurement data and post-contract implementation data that the user has associated as information corresponding to the target part.

[0063] For example, the menu screen has a button for accessing the member screen, and when the user presses the button on the menu screen, the presentation unit 233 causes the user terminal 1 to display the member screen.

[0064] The member screen includes a post-contract request screen, which is a display screen for requesting the provision of information for creating a post-contract report, and a post-contract report screen, which is a display screen for displaying the post-contract report. The post-contract request screen has input fields for inputting measurement data and implementation data for each target part, and when the user performs an operation to input post-contract measurement data and post-contract implementation data for each target part on the post-contract request screen, the acquisition unit 231 acquires the post-contract measurement data and post-contract implementation data for each target part.

[0065] The timing at which the user submits the post-contract measurement data and post-contract implementation data may be predetermined (for example, monthly), or may not be predetermined. The timing at which the user submits the post-contract measurement data and post-contract implementation data may also be when the user performs maintenance on the target part and requests payment of insurance money for the maintenance.

[0066] In a second step, the calculation unit 232 calculates a time-point risk value based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target component. The time-point risk value is a risk value that indicates the degree of risk of the target component failing at the time when the acquisition unit 231 acquired the post-contract measurement data and the post-contract implementation data. Details of the process by which the calculation unit 232 calculates the time-point risk value will be described later.

[0067] As a third step, the presenting unit 233 presents to the user information indicating whether the point-in-time risk value exceeds a payment determination threshold that is set for determining whether or not to pay insurance money. Specifically, first, the determining unit 234 determines, for each target part, whether or not the point-in-time risk value corresponding to the target part exceeds a payment determination threshold that is stored in the contract management database in association with the part identification information corresponding to the target part.

[0068] Then, the presenting unit 233 causes the user terminal 1 to display a post-contract report screen on which a post-contract report including the result of the determination made by the determining unit 234 is displayed. The presenting unit 233 may create a post-contract report and transmit the created post-contract report to the user terminal 1 as an attached file.

[0069] When the time-point risk value exceeds the payment determination threshold, the presenting unit 233 may notify the user of this. Specifically, first, the acquiring unit 231 acquires post-contract measurement data and post-contract implementation data at predetermined intervals (daily, weekly, monthly, etc.). The acquiring unit 231 acquires, for example, the post-contract measurement data and post-contract implementation data stored in a predetermined location (for example, a server (not shown) managed by the user) at predetermined intervals. The determining unit 234 determines whether the time-point risk value calculated by the calculating unit 232 exceeds the payment determination threshold when the acquiring unit 231 acquires the post-contract measurement data and the post-contract implementation data.

[0070] Then, when the determination unit 234 determines that the time-point risk value exceeds the payment determination threshold, the presentation unit 233 presents to the user information indicating that the time-point risk value exceeds the payment determination threshold. For example, when the determination unit 234 determines that the time-point risk value exceeds the payment determination threshold, the presentation unit 233 notifies the user terminal 1 of information indicating that the time-point risk value exceeds the payment determination threshold. In this way, the information processing device 2 can notify the user at an early stage that the target part is in a state that requires maintenance.

[0071] The information processing device 2 executes a permission process for permitting payment of insurance money for the maintenance of the target part when the time-point risk value exceeds the payment determination threshold. Specifically, as the permission process, the payment management unit 236 permits payment of insurance money for the maintenance of the target part when the determination unit 234 determines that the time-point risk value exceeds the payment determination threshold.

[0072] For example, if the user has not yet performed maintenance on the target part, the payment management unit 236 sets the payment status of the target part stored in the contract management database to information indicating that payment of the insurance money is permitted. For example, if the user has performed maintenance on the target part and requested payment of the insurance money for the maintenance, the payment management unit 236 executes processing to pay the insurance money to the user.

[0073] When the information processing device 2 authorizes the payment of insurance money for the maintenance of the target part, it may store information about the target part. Specifically, when the payment management unit 236 authorizes the payment of insurance money for the maintenance of the target part, the recording unit 237 records data that associates information indicating the managed facility, information indicating the target part, the time when the target part was maintained, and post-contract measurement data acquired immediately before the payment of insurance money was authorized, as failure history data in the failure history management database. In this way, the information processing device 2 can accumulate statistical information for calculating a risk value.

[0074] (Risk value calculation process) Next, a process of calculating a risk value by the information processing device 2 will be described. As described above, the calculation unit 232 calculates a risk value based on the measurement data acquired by the acquisition unit 231, the implementation data acquired by the acquisition unit 231, and the failure history data corresponding to the combination of the managed equipment and the parts (target parts) included in the managed equipment. Specifically, the calculation unit 232 calculates the risk value by executing the following two steps.

[0075] In a first step, the calculation unit 232 calculates a score for each failure factor, which indicates the factor that causes a part to fail. The failure factor may be a factor common to various types of equipment, a factor that differs for each piece of equipment, or a factor that differs for each combination of equipment and the parts included in the equipment. The failure factor may include, for example, at least one of the following: useful life, operating time, number of days elapsed, measured values, the most recent operating status, the number of failures in the previous year, and the interval between failures. Note that the failure factor may also include factors that are not directly related to the factor that causes a part to fail, such as repair costs and the importance of the equipment.

[0076] The useful life is the number of years for which the managed facility or parts included in the managed facility will function normally. The calculation unit 232, for example, refers to the information about the managed facility acquired by the acquisition unit 231 to identify the useful life.

[0077] The operating time is, for example, the time that the managed equipment operates per predetermined unit period (e.g., one week, one month, one year, etc.). For example, the implementation data includes the operation time of the managed equipment per day, week, or month as the content of the inspections performed. In this case, the calculation unit 232 refers to the implementation data acquired by the acquisition unit 231 and calculates the operating time by tallying up the operation time of the managed equipment for the predetermined unit period.

[0078] The number of elapsed days indicates the number of days from the operation start date (e.g., the date on which a part was repaired or replaced) to the current date. For example, the implementation data includes the date on which a part was repaired or replaced as the content of the maintenance or failure response performed. The operation start date may also be the first day on which the managed equipment started operating. Information about the managed equipment includes, for example, the date on which the managed equipment started operating. In this case, the calculation unit 232 calculates the number of elapsed days by referring to the information about the managed equipment or the implementation data acquired by the acquisition unit 231 and calculating the number of days from the date on which the managed equipment started operating, the date on which a part was repaired, or the date on which a part was maintained to the current date.

[0079] The measurement value is a value measured by a sensor that measures the state of management equipment related to the part. For example, the measurement data includes the measurement value measured by the sensor. In this case, the calculation unit 232 identifies the measurement value by referring to the measurement data acquired by the acquisition unit 231.

[0080] The most recent operating status is the operating status of the managed equipment from the current day until a predetermined period (e.g., one month, three months, etc.) ago, and includes, for example, the most recent operating time of the managed equipment and the number of batches of the managed equipment. For example, the implementation data includes the number of batches of the managed equipment per day or per week as the details of the inspections performed. In this case, the calculation unit 232 refers to the implementation data acquired by the acquisition unit 231 and calculates the most recent operating time of the managed equipment by tallying up the time the managed equipment operated from the current day until a predetermined period ago, and calculates the number of batches of the managed equipment by tallying up the number of batches of the managed equipment from the current day until a predetermined period ago.

[0081] The number of failures in the previous year is the number of times the managed equipment broke down in the previous year. Note that the number of failures in the previous year may be the number of times parts included in the managed equipment were repaired in the previous year, or the number of times parts included in the managed equipment were replaced in the previous year. For example, the implementation data includes the date on which the managed equipment broke down as the content of the maintenance or failure response performed. In this case, the calculation unit 232 refers to the implementation data acquired by the acquisition unit 231 and calculates the number of failures in the previous year by tallying up the number of times the managed equipment broke down in the previous year.

[0082] The failure interval is a statistical value (e.g., average, mode, median, etc.) of the period from the date on which a part fails to the date on which the part newly fails, for a combination of equipment and parts of the same type as the combination of managed equipment and parts included in the managed equipment. Note that the failure interval may be a statistical value of the period from the date on which a part is repaired to the date on which the part is newly repaired, or may be a statistical value of the period from the date on which a part is replaced to the date on which the part is newly replaced, for a combination of equipment and parts of the same type as the combination of managed equipment and parts included in the managed equipment. The calculation unit 232 calculates the failure interval by, for example, referring to the failure history management database, and calculating the statistical value of the period from the date on which a part fails to the date on which the part newly fails, based on each failure date associated with the combination of equipment and parts of the same type as the combination of managed equipment and parts included in the managed equipment.

[0083] The repair cost is a statistical value (e.g., average, mode, median, etc.) of the cost of repairing or replacing a part. The calculation unit 232 calculates the repair cost by, for example, referring to the failure history management database, and calculating the statistical value of the cost of repairing or replacing the part based on each repair cost associated with a combination of equipment and parts of the same type as the combination of managed equipment and parts included in the managed equipment. Note that the repair cost may be a cost presented by the user.

[0084] The importance of a facility indicates the degree of importance of the managed facility to the business conducted by the user. For example, the information about the managed facility includes an index (e.g., a rank) that indicates the degree of importance of the managed facility to the business conducted by the user, and is specified by the user. In this case, the calculation unit 232 refers to the information about the managed facility acquired by the acquisition unit 231 to identify the importance of the facility.

[0085] In a second step, the calculation unit 232 calculates a risk value based on the calculated score of each failure factor. For example, a factor coefficient corresponding to each failure factor is determined in advance in the information processing device 2. The factor coefficient is a numerical value determined for converting the score of the failure factor into a risk value. The factor coefficient may be a positive number or a negative number.

[0086] In this case, the calculation unit 232 first calculates a factor risk value for each failure factor by multiplying the calculated score of the failure factor by the factor coefficient corresponding to the failure factor. Then, the calculation unit 232 calculates a risk value based on each calculated factor risk value. The calculation unit 232 calculates the risk value by, for example, adding, multiplying, or averaging the calculated factor risk values.

[0087] The factor coefficient may be determined for each number of years. For example, when calculating a period risk value (a risk value assumed at the time of insurance maturity), the calculation unit 232 calculates the factor risk value by multiplying, for each failure factor, the calculated score of the failure factor by a factor coefficient corresponding to the failure factor and the number of years from the current year to the year of insurance maturity. Also, for example, when calculating a time-point risk value (a risk value at the time the acquisition unit 231 acquires the measurement data and the implementation data), the calculation unit 232 calculates the factor risk value by multiplying, for each failure factor, the calculated score of the failure factor by a factor coefficient corresponding to the failure factor and the number of years from the current year to the year of insurance maturity.

[0088] The degree of influence on component failure may differ for each failure factor. Therefore, the calculation unit 232 may assign a weight to each failure factor according to the degree of influence it has on component failure. For example, the information processing device 2 has a weighting coefficient predefined for each failure factor. The weighting coefficient is a numerical value indicating the degree of influence on component failure. The greater the degree to which a certain failure factor influences component failure, the greater the factor risk value corresponding to that failure factor; and the less the degree to which a certain failure factor influences component failure, the smaller the factor risk value corresponding to that failure factor. For example, the weighting coefficient is a numerical value determined by analyzing information stored in the failure history management database. In this case, the calculation unit 232 calculates the factor risk value for each failure factor by multiplying the calculated score of the failure factor, the factor coefficient corresponding to the failure factor, and the weighting coefficient corresponding to the failure factor.

[0089] Although the above describes an example in which the calculation unit 232 calculates a risk value based on scores of various failure factors, the present invention is not limited to this. For example, the calculation unit 232 may calculate a risk value based on the operation start date, the target date, the interval between component failures, the number of component failures, and measurements taken by a sensor. The target date is the day that is the maturity date of the insurance from the current day if the calculated risk value is a period risk value, and is the current day if the calculated risk value is a point-in-time risk value.

[0090] Specifically, the calculation unit 232 calculates a higher factor risk value the closer the target date is to the assumed failure date, which is the date on which the part will fail as estimated based on the operation start date and the part's failure interval, and calculates a lower factor risk value the farther the target date is from the assumed failure date. The calculation unit 232 calculates the factor risk value, for example, by multiplying the number of subtracted days obtained by subtracting the target date from the assumed failure date by a predetermined coefficient. The predetermined coefficient is a numerical value determined so that the larger the number of days by which the multiplication is performed, the smaller the factor risk value, and so that the smaller the number of days by which the multiplication is performed, the higher the factor risk value.

[0091] Furthermore, the calculation unit 232 calculates a higher factor risk value the more the number of failures of the target part, and calculates a lower factor risk value the fewer the number of failures of the target part. The calculation unit 232 calculates the factor risk value, for example, by multiplying the number of failures of the target part by a predetermined coefficient. The predetermined coefficient is a numerical value determined so that the more the number of failures to be multiplied is, the smaller the factor risk value, and the fewer the number of failures to be multiplied is, the higher the factor risk value.

[0092] Furthermore, for example, the failure history management database stores measurement values ​​measured by sensors when specific components fail, and the calculation unit 232 refers to the failure history management database and calculates a factor risk value that is higher the smaller the difference between the measurement value indicated by the measurement data acquired by the acquisition unit 231 and the measurement value associated with a combination of equipment and components of the same type as the combination of managed equipment and components included in the managed equipment, and lowers the factor risk value the larger the difference. The calculation unit 232 calculates the factor risk value, for example, by multiplying the difference between the two measurement values ​​by a predetermined coefficient. The predetermined coefficient is a numerical value determined so that the larger the difference between the two measurement values ​​to be multiplied, the smaller the factor risk value, and so that the smaller the difference between the two measurement values ​​to be multiplied, the higher the factor risk value.

[0093] The calculation unit 232 calculates a risk value based on the calculated three factor risk values. The calculation unit 232 calculates the risk value by, for example, adding, multiplying, or averaging the calculated three factor risk values.

[0094] [Processing of information processing device 2] Next, a description will be given of the flow of processing executed by the information processing device 2. Fig. 5 is a flowchart showing the flow of processing executed by the information processing device 2. This flowchart starts when the acquisition unit 231 acquires data (post-contract measurement data and post-contract implementation data) (S1).

[0095] The calculation unit 232 calculates a time-point risk value corresponding to the target part based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target part (S2). The determination unit 234 determines whether the time-point risk value exceeds the payment determination threshold (S3).

[0096] If the determination unit 234 determines that the time-point risk value exceeds the payment determination threshold (YES in S3), the payment management unit 236 executes permission processing to permit payment of insurance money for the maintenance of the target parts (S4). If the determination unit 234 determines that the time-point risk value does not exceed the payment determination threshold (NO in S3), or after the payment management unit 236 executes the permission processing in S4, the presentation unit 233 presents to the user a post-contract report including information indicating whether the time-point risk value exceeds the payment determination threshold (S5).

[0097] [Effects of this embodiment] As described above, the information processing device 2 calculates a point-in-time risk value based on the post-contract measurement data, the post-contract implementation data, and the failure history data, and presents the user with information indicating whether the calculated point-in-time risk value exceeds the payment determination threshold. In this way, the information processing device 2 can provide a mechanism for paying insurance money for the maintenance of managed equipment. For example, the user can determine whether insurance money will be paid if the target part is maintained at the time of receiving the report, i.e., whether the target part is in a state that requires maintenance. This allows the information processing device 2 to prompt the user to perform maintenance on the target part when maintenance of the target part is necessary. As a result, the information processing device 2 can reduce the frequency of maintenance of managed equipment while reducing the occurrence of situations where the managed equipment must be shut down unplanned.

[0098] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0099] 1. User terminal 2. Information processing equipment 21 Communications Department 22 Memory section 23 Control Unit 231 Acquisition Department 232 Calculation Unit 233 Presentation section 234 Judgment section 235 Contract Management Department 236 Payment Management Department 237 Recording Department S Information Processing System

Claims

1. An information processing device that manages the payment of insurance money for the maintenance of parts included in managed facilities managed by a user, a storage unit that stores failure history data indicating, for each combination of equipment and a part included in the equipment, the number of times the part has failed within a predetermined period and the interval between failures of the part; an acquisition unit that acquires post-contract measurement data measured by a sensor that measures the state of the managed equipment related to target parts that are included in the managed equipment and are covered by insurance, and post-contract implementation data that indicates at least one of the inspections, maintenance, and troubleshooting that the user has previously performed on the target parts; a calculation unit that calculates a time-point risk value that indicates the degree of risk of the target part failing at the time when the acquisition unit acquired the post-contract measurement data and the post-contract implementation data, based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the management facility and the target part; a presentation unit that presents to the user information indicating whether the time-point risk value exceeds a payment determination threshold that is set for determining whether or not the insurance money should be paid; An information processing device having the above.

2. The acquisition unit acquires, before an insurance contract is made, pre-contract measurement data measured by a sensor that measures the state of the managed equipment related to the part, and pre-contract implementation data indicating at least one of inspection, maintenance, and troubleshooting that the user has performed on the part in the past, for each part included in the managed equipment, the calculation unit calculates, for each part included in the managed equipment, a period risk value indicating the degree of risk that the part will fail by the maturity of the insurance, based on the pre-contract measurement data corresponding to the part, the pre-contract implementation data corresponding to the part, and the failure history data corresponding to the combination of the managed equipment and the part; the presentation unit presents to the user, for each component included in the management facility, information indicating the component and the period risk value corresponding to the component in association with each other; The information processing device according to claim 1 .

3. the presentation unit further associates, with each part included in the managed equipment, information indicating whether the term risk value corresponding to the part exceeds a maintenance determination threshold value defined for determining whether maintenance of the part is necessary by the maturity of insurance, and presents the information to the user; The information processing device according to claim 2 .

4. the acquisition unit acquires the post-contract measurement data and the post-contract implementation data at predetermined intervals, The information processing device further includes a determination unit that determines whether the time-point risk value exceeds the payment determination threshold value, the presentation unit presents to the user, when the determination unit determines that the time-point risk value exceeds the payment determination threshold, information indicating that the time-point risk value exceeds the payment determination threshold. The information processing device according to claim 1 .

5. The information processing device includes: a determination unit that determines whether the time-point risk value exceeds the payment determination threshold; a payment management unit that authorizes payment of the insurance money for the maintenance of the target part when the determination unit determines that the time-point risk value exceeds the payment determination threshold; further comprising The information processing device according to claim 1 .

6. The information processing device further includes a recording unit that, when the payment management unit authorizes payment of the insurance money for the maintenance of the target part, records in the storage unit as the failure history data data that associates information indicating the management facility, information indicating the target part, a time when the target part was maintained, and the post-contract measurement data acquired immediately before payment of the insurance money was authorized. The information processing device according to claim 5 .

7. The computer manages the payment of insurance money for the maintenance of parts included in managed facilities managed by a user, and the computer has a memory unit that stores failure history data indicating the number of times that a part has failed in a predetermined period and the interval between failures of the part for each combination of the facility and the part included in the facility. a step of acquiring post-contract measurement data measured by a sensor that measures the state of the managed equipment related to target parts that are included in the managed equipment and are covered by insurance, and post-contract implementation data that indicates the contents of at least one of inspection, maintenance, and troubleshooting that the user has previously performed on the target parts; a step of calculating a time-point risk value indicating the degree of risk of failure of the target part at the time when the post-contract measurement data and the post-contract implementation data were acquired, based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the management facility and the target part; presenting to the user information indicating whether the time-point risk value exceeds a payment determination threshold value set for determining whether or not to pay the insurance money; An information processing method comprising:

8. A computer that manages the payment of insurance money for the maintenance of parts included in managed equipment managed by a user, the computer having a storage unit that stores failure history data indicating the number of times that the part has failed in a predetermined period and the interval between failures of the part for each combination of equipment and parts included in the equipment, an acquisition unit that acquires post-contract measurement data measured by a sensor that measures the state of the managed equipment related to a target part that is included in the managed equipment and is a part covered by insurance, and post-contract implementation data that indicates the content of at least one of inspection, maintenance, and troubleshooting that the user has performed on the target part in the past; a calculation unit that calculates a time-point risk value indicating the degree of risk of failure of the target part at the time when the acquisition unit acquires the post-contract measurement data and the post-contract implementation data, based on the post-contract measurement data, the post-contract implementation data, and the failure history data corresponding to the combination of the managed equipment and the target part; and a presentation unit that presents to the user information indicating whether the time-point risk value exceeds a payment determination threshold that is set for determining whether or not the insurance payment should be made; A program to function as a

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