Information processing system, information processing method, and program

Abstract

To provide an information processing system capable of reducing a welfare undertaker's burden of creation of a document.SOLUTION: An information processing system comprises: a record reception section for receiving an interview record recording interview contents between a user who utilizes welfare services and a welfare undertaker who supports the user from a terminal device used by the welfare undertaker; a selection reception section for receiving selection of user information identifying the user when the record reception section receives the interview record; a record acquisition section for acquiring a past interview record recorded in the past relative to the interview record on the basis of user information that the selection reception section receives the selection; a generation instruction section for instructing a text generation AI to generate a text inputted to a document file having predetermined input items on the basis of the interview record and the past interview record; a text acquisition section for acquiring the text generated by the text generation AI; and an output section for outputting a document file in which the text acquired by the text acquisition section is inputted to the input items.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Patent Document 1 discloses a care support system that acquires text data based on voice data collected by a microphone and creates a care record or nursing record based on the acquired text data. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2020-160579 Summary of the Invention [Problem to be solved by the invention]

[0004] When creating a support plan to support users of welfare services, welfare businesses interview users and prepare documents in a prescribed format based on the content of the interview. However, there was a problem in that the burden of document preparation on welfare providers was heavy, as they had to take notes during the interview, create documents while listening to audio recordings of the interview, and create documents while referring to the contents of previous interviews and discussions between staff members. Furthermore, even if the system described in Patent Document 1 is used, there is a problem in that it only reduces the burden of transcribing voice data, and does not sufficiently reduce the burden of document preparation on welfare businesses.

[0005] SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has as its object to provide an information processing system that can reduce the burden of document preparation on welfare business operators. [Means for solving the problem]

[0006] The present invention is an information processing system comprising: a record receiving unit that receives an interview record that records the contents of an interview between a user who uses welfare services and a welfare provider that supports the user from a terminal device used by the welfare provider; a selection accepting unit that accepts a selection of user information that identifies the user when the record receiving unit receives the interview record; a record acquisition unit that acquires past interview records recorded earlier than the interview record based on the user information selected by the selection accepting unit; a generation instruction unit that instructs a text generation AI to generate text to be input into a document file having specified input fields based on the interview record and the past interview records; a text acquisition unit that acquires the text generated by the text generation AI; and an output unit that outputs a document file in which the text acquired by the text acquisition unit is input into the input fields. [Effects of the Invention]

[0007] The information processing system according to the present invention has the effect of reducing the burden of document preparation on welfare business operators. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a diagram showing the overall configuration of an information processing system 1. FIG. [Figure 2] 1 is a diagram illustrating a hardware configuration of an information processing device 100. FIG. [Figure 3] FIG. 2 is a diagram illustrating a hardware configuration of a terminal device 200. [Figure 4] FIG. 3 is a diagram illustrating a hardware configuration of a text generator 300. [Figure 5] 2 is a diagram illustrating an example of the functional configuration of a control unit 110 of the information processing device 100. FIG. [Figure 6] 2 is a flowchart showing an example of information processing executed by the information processing device 100. FIG. [Figure 7] FIG. 10 is a diagram showing an example of a selection screen W100 output to the terminal device 200. [Figure 8]FIG. 10 is a diagram showing an example of an editing screen W200 output to a terminal device 200. DETAILED DESCRIPTION OF THE INVENTION

[0009] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the accompanying drawings. Various features shown in the following embodiments can be combined with each other.

[0010] Incidentally, the program for realizing the software appearing in this embodiment may be provided as a non-transitory computer-readable medium, or may be provided so that it can be downloaded from an external server, or may be provided so that the program is started on an external computer and its functions are realized on a client terminal (so-called cloud computing).

[0011] In this embodiment, the term "unit" may also include, for example, a combination of hardware resources implemented by a circuit in the broad sense and software information processing that can be specifically realized by these hardware resources. In addition, various types of information are handled in this embodiment, and this information may be represented by, for example, physical values ​​of signal values ​​representing voltages and currents, high and low signal values ​​as a binary bit set consisting of 0 or 1, or quantum superposition (so-called quantum bits), and communication and calculations may be performed on a circuit in the broad sense.

[0012] In addition, a circuit in the broad sense is a circuit realized by at least appropriately combining a circuit, circuitry, a processor, a memory, etc. That is, it includes an application specific integrated circuit (ASIC), a programmable logic device (e.g., a simple programmable logic device (SPLD), a complex programmable logic device (CPLD), and a field programmable gate array (FPGA)), etc.

[0013] 1. Hardware Configuration In the first section, the hardware configuration of the information processing system 1 according to this embodiment will be described.

[0014] FIG. 1 is a diagram showing an example of the overall configuration of an information processing system 1 according to this embodiment. As shown in FIG. 1, the information processing system 1 includes an information processing device 100, a terminal device 200, and a text generator 300, which are connected via a network NW. These components will be further described. Here, a system exemplified as the information processing system 1 is composed of one or more devices or components. Therefore, for example, even the information processing device 100 alone can be an example of the information processing system 1. Furthermore, such FIG. 1 is merely an example for explaining the invention, and for example, the number of terminal devices 200 is not limited to that shown in FIG. 1.

[0015] 1-1. Information processing device 100 Fig. 2 is a diagram showing the hardware configuration of the information processing device 100. As shown in Fig. 2, the information processing device 100 includes a control unit 110, a storage unit 120, and a communication unit 130, and these components are electrically connected via a communication bus 160 inside the information processing device 100. Each component will be further described.

[0016] The control unit 110 processes and controls the overall operations related to the information processing device 100. The control unit 110 is, for example, a central processing unit (CPU) not shown. The control unit 110 realizes various functions related to the information processing device 100 by reading out predetermined programs stored in the storage unit 120. In other words, information processing by software stored in the storage unit 120 is specifically realized by the control unit 110, which is an example of hardware, and can be executed as each functional unit included in the control unit 110. This will be described in further detail in the next section. Note that the control unit 110 is not limited to being a single unit, and multiple control units 110 may be provided for each function. A combination of these may also be used.

[0017] The storage unit 120 stores various information necessary for information processing by the information processing device 100. This may be implemented, for example, as a storage device such as a solid state drive (SSD) that stores various programs related to the information processing device 100 executed by the control unit 110, or as a memory such as a random access memory (RAM) that stores information (arguments, arrays, etc.) temporarily required for program calculations. Alternatively, it may be implemented as a combination of these.

[0018] The communication unit 130 preferably uses a wired communication means such as USB, IEEE1394, Thunderbolt (registered trademark), or wired LAN network communication, but may also use wireless LAN network communication, mobile communication such as 5G / LTE / 3G, or BLUETOOTH (registered trademark) communication as needed. That is, it is more preferable to implement the communication unit 130 as a combination of multiple communication means. That is, the communication unit 130 communicates various information with the terminal device 200 and the text generator 300 via the network NW.

[0019] 1-2. Terminal device 200 The terminal device 200 is a terminal device used by a welfare provider (hereinafter referred to as "welfare provider WF"). The terminal device 200 may be a fixed terminal or a mobile terminal realized by a computer device. Examples of the terminal device 200 include a smartphone, a mobile phone, a PC (personal computer), a notebook PC, and a tablet PC. The terminal device 200 may be realized as the terminal device 200 of the present embodiment by installing, for example, an application on a general terminal device.

[0020] Fig. 3 is a diagram showing the hardware configuration of the terminal device 200. As shown in Fig. 3, the terminal device 200 includes a control unit 210, a storage unit 220, a communication unit 230, an input unit 240, and an output unit 250, and these components are electrically connected via a communication bus 260 inside the terminal device 200. The description of the control unit 210, the storage unit 220, and the communication unit 230 is omitted because they are substantially the same as the description of the control unit 110, the storage unit 120, and the communication unit 130 in the information processing device 100.

[0021] The input unit 240 is used to input various information to the terminal device 200, and receives signals input from a mouse, keyboard, pointing device, touch display, camera, etc. Operational input to the input unit 240 is transferred as a command signal to the control unit 210 via the communication bus 260. Then, the control unit 210 can execute predetermined control and calculation as necessary.

[0022] The output unit 250 displays text and images, and generates information to be displayed on a display device such as a CRT display, a liquid crystal display, an organic EL display, a plasma display, or a touch display.

[0023] 1-3. Text Generator 300 The text generator 300 is a device that provides a text generation service using a text generation AI, and is, for example, an API (Application Programming Interface) server or a Web server.

[0024] Fig. 4 is a diagram showing the hardware configuration of the text generator 300. As shown in Fig. 4, the text generator 300 includes a control unit 310, a storage unit 320, and a communication unit 330, and these components are electrically connected via a communication bus 360 inside the text generator 300. The explanation of the control unit 310, the storage unit 320, and the communication unit 330 is omitted because they are substantially the same as the explanation of the control unit 110, the storage unit 120, and the communication unit 130 in the information processing device 100.

[0025] 2. Functional configuration The functional configuration of this embodiment will be described in Section 2. As described above, information processing by software stored in the storage unit 120 is specifically realized by the control unit 110, which is an example of hardware, and can be executed as each functional unit included in the control unit 110.

[0026] 5 is a block diagram showing functions realized by the information processing device 100 (control unit 110). Specifically, the information processing device 100 (control unit 110) includes a record receiving unit 111, a conversion unit 112, a selection receiving unit 113, a record obtaining unit 114, a selection screen output unit 115, a generation instruction unit 116, a text obtaining unit 117, an edit receiving unit 118, and an output unit 119.

[0027] (Recording receiving unit 111) The record receiving unit 111 is configured to be able to receive various records. For example, the record receiving unit 111 receives an interview record (hereinafter referred to as "interview record MT") that records the contents of an interview between a user (hereinafter referred to as "user US") who uses welfare services (hereinafter referred to as "welfare services SV") and a welfare provider WF that supports the user US, from a terminal device 200 used by the welfare provider WF.

[0028] Here, "welfare services SV" includes all services related to social welfare, such as public assistance, child welfare, welfare for the elderly, welfare for the physically disabled, welfare for the intellectually disabled, welfare for mothers and children and widows, mental health and welfare for the mentally disabled, prostitution prevention, comprehensive support for the disabled, employment support, consultation support, or other support.

[0029] "User US" includes anyone who uses welfare services SV, such as those who are already using welfare services or those who will use welfare services in the future. "User US" also includes people of all ages, such as elderly people who need care, children with illnesses or disabilities, and workers who have difficulty working in general companies.

[0030] "Welfare business operators WF" includes all businesses that provide welfare services SV, such as Type 1 welfare business operators or Type 2 welfare business operators, as well as consultation support businesses, Type A continuous employment support businesses, Type B continuous employment support businesses, communal living support businesses, and other businesses. In addition, "welfare business operator WF" includes a person who manages, manages, or operates a welfare business operator WF, or an employee or staff member belonging to a welfare business operator WF.

[0031] The "interview record MT" includes a record of all interviews between the user US and the welfare provider WF, including, for example, a record of the questions asked by the welfare provider WF and the answers given by the user US. Furthermore, the "interview record MT" may include data in any format, such as audio data, text data, image data, video data, and the like. Furthermore, the "interview record MT" may be recorded by a known means such as an app.

[0032] In addition, "receiving from terminal device 200" includes receiving the interview record MT directly from terminal device 200, or receiving the interview record MT from terminal device 200 via another server managed by welfare provider WF or other external provider.

[0033] (Conversion unit 112) The conversion unit 112 is configured to be able to convert various types of data into text data. For example, the conversion unit 112 is configured to be able to convert the interview record MT into text data. Furthermore, for example, the conversion unit 112 is configured to be able to convert image data obtained by scanning or photographing an interview record MT, which is a handwritten record of the contents of an interview between the user US and the welfare provider WF, into text data. Furthermore, for example, the conversion unit 112 is configured to be able to convert various types of voice data into text data.

[0034] Here, the conversion unit 112 may be configured to be able to convert various data into text data using known AI (Artificial Intelligence). Furthermore, for example, the conversion unit 112 may be configured to be able to convert various data into text data after editing, processing, extracting, screening, or other processing has been performed on the data.

[0035] (Selection receiving unit 113) The selection receiving unit 113 is configured to be able to receive various selections. For example, the selection receiving unit 113 is configured to be able to receive the selection of user information (hereinafter referred to as "user information USID") that identifies the user US when the record receiving unit 111 receives the interview record MT. Furthermore, for example, the selection receiving unit 113 is configured to be able to receive a selection of the format of the document file to be output by the output unit 119 (hereinafter referred to as a "document file DC").

[0036] "User Information USID" includes any information that can identify a user US, such as a user ID, user name, date of birth, gender, age, or other identifying information. "Document File DC" includes all files necessary for various procedures related to the use of welfare services SV, such as consultation reception forms, assessment forms, service use plans, support use plans for disabled children, weekly care plans, ongoing service use support plans, ongoing support use assistance plans for disabled children, or other forms designated by local governments. Note that the various plans include draft plans to be submitted before a decision is made to grant support funds, and written plans to be submitted after a decision is made to grant support funds.

[0037] (Record acquisition unit 114) The record acquisition unit 114 is configured to be able to acquire various records. For example, the record acquisition unit 114 is configured to acquire past interview records (hereinafter referred to as "past interview records PMT") recorded earlier than the interview record MT based on the user information USID selected by the selection acceptance unit 113.

[0038] Here, "obtaining" includes obtaining a past interview record PMT stored in memory unit 120 in association with user information USID, or accepting a selection of a past interview record PMT in association with user information USID and obtaining from memory unit 120 the past interview record PMT selected by welfare provider WF.

[0039] Furthermore, for example, the record acquisition unit 114 may be configured to be able to acquire a meeting record (hereinafter referred to as "meeting record DS") that records the contents of a meeting held by a welfare provider WF regarding support for the user US. The "meeting record DS" may include the meeting contents of the welfare provider WF for the interview record MT, the meeting contents of the welfare provider WF for the past interview record PMT, or both.

[0040] (Selection screen output unit 115) The selection screen output unit 115 is configured to be able to output a selection screen W100 that accepts various selections. For example, the selection screen output unit 115 is configured to be able to output a selection screen W100 having a user selection area W101 in which the selection receiving unit 113 receives the selection of user information USID. Furthermore, for example, the selection screen output unit 115 is configured to be able to output a selection screen W100 having a record selection area W102 that accepts the selection of the past interview record PMT and / or the conference record DS acquired by the record acquisition unit 114. Furthermore, for example, the selection screen output unit 115 is configured to be able to output a selection screen W100 having an interview record display area W103 that displays the interview record MT received by the record receiving unit 111. Furthermore, for example, the selection screen output unit 115 is configured to be able to output a selection screen W100 having an output format selection area W104 in which the selection receiving unit 113 receives the selection of the format of the document file DC. An example of the selection screen W100 will be described later.

[0041] (Generation instruction section 116) The generation instruction unit 116 is configured to be able to instruct various types of generation. For example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text (hereinafter referred to as "text TX") to be input into a document file DC having specified input items (hereinafter referred to as "input items IP") based on the interview record MT and the past interview record PMT. Furthermore, for example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text TX based on the text data converted by the conversion unit 112 and the past text data. Furthermore, for example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text TX based on the format of the document file DC. Furthermore, for example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text TX regarding changes in the user US based on differences between the interview record MT and the past interview record PMT. Furthermore, for example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text TX based on evaluation criteria (hereinafter referred to as "evaluation criteria AS") used by the welfare provider WF to evaluate the user US. Furthermore, for example, the generation instruction unit 116 is configured to be able to instruct the text generation AI to generate text TX based on a meeting record DS that records the contents of a meeting of the welfare provider WF regarding support for the user US.

[0042] "Text generation AI" includes AI (Artificial Intelligence) that generates text using a prompt as input, such as ChatGPT, Bard, Notion AI, Catchy, Jasper, ELYZA Pencil, SAKUBUN, Magic Write, AI no Verist, PlayAI, YouChat, Chatsonic, Socratic, Transcope, Rytr, Bing, Cohesive, Perplexity, Writesonic, Forefront Chat, HuggingChat, Azure Open AI Service, LLaMA, ChatPro, UnionGAI, Metareal AI, HyperCLOVA, and other text generation AIs, as well as programs, services, or software that use these.

[0043] "Text generation AI" models include any language model or large language model (LLM), such as GPT (Generative Pretrained Transformer)-1, GPT-2, GPT-3, GPT-3.5, GPT-4, T5 (Text-to-Text Transfer Transformer), ELMo (Embeddings from Language Models), BERT (Bidirectional Encoder Representations from Transformers), LaMDA (Large language Model Meta AI), PaLM (Pathways Language Model), PaLM2, NEMO LLM, Claude, Alpaca 7B, Vicuna 13B, OpenFlamingo, Transformer, or language models or large language models that have been modified, improved, transferred, or additionally trained.

[0044] The "input items IP" include all input items that are set according to the format of the document file DC. For example, if the format of the document file DC is "Service Use Plan," the "Input Items IP" may include the desired lifestyle (the user's and their family's intentions regarding their lifestyle), comprehensive assistance policy, long-term goals, short-term goals, the individual's issues to be resolved (the individual's needs), support goals, welfare services, etc., confirmation of the individual's level of achievement of the individual's issues to be resolved, the individual's role in resolving the issues, or other items.

[0045] "Changes in user US" includes physical changes, psychological changes, or both in user US, such as changes in user US's disability, medical condition, symptoms, mind, mood, emotions, cognitive function, memory, will, consciousness, career plans, goals, mental state, speech, tone, gestures, behavior, growth, or development.

[0046] The "Evaluation Criteria AS" include all evaluation criteria used to evaluate the user US during interviews between the user US and the welfare provider WF, including, for example, evaluation items (hereinafter referred to as "Evaluation Items AS1"), evaluation values ​​(hereinafter referred to as "Evaluation Values ​​AS2"), and support contents (hereinafter referred to as "Support Contents AS3"). "Evaluation item AS1" includes questions that the welfare provider WF asks the user US during an interview between the user US and the welfare provider WF. The "evaluation value AS2" includes the value obtained by the welfare provider WF evaluating the user US's response to the evaluation item AS1. The "Support Contents AS3" includes the support contents for the user US set by the welfare provider WF according to each evaluation value AS2. The "evaluation criteria AS" may be set in common among welfare providers WF, or may be set independently for each welfare provider WF.

[0047] The “instruction” includes generating a prompt (hereinafter referred to as a “prompt PT”) to be input to the text generation AI and transmitting the generated prompt PT to the text generator 300. Furthermore, the "instruction" may include translating the generated prompt PT into a predetermined language and transmitting the translated prompt PT to the text generator 300. The predetermined language is not particularly limited, but is preferably English from the viewpoint of improving the accuracy of the text TX generated by the text generation AI.

[0048] Here, the "prompt PT" includes an instruction sentence that instructs the text generation AI to generate text TX based on the interview record MT and the past interview record PMT. Furthermore, the "prompt PT" includes an instruction statement that instructs the text generation AI to generate text TX based on the format of the document file DC. Furthermore, the "prompt PT" includes instructions to the text generation AI to generate text TX regarding changes in the user US based on the differences between the interview record MT and the past interview record PMT. Furthermore, the "prompt PT" includes an instruction statement that instructs the text generation AI to generate text TX based on the evaluation criteria AS used by the welfare provider WF to evaluate the user US. Furthermore, the "prompt PT" includes an instruction statement that instructs the text generation AI to generate text TX based on the meeting record DS that records the contents of the meeting of the welfare provider WF regarding support for the user US.

[0049] (Text Acquisition Unit 117) The text acquisition unit 117 is configured to be able to acquire various types of text. For example, the text acquisition unit 117 is configured to be able to acquire text TX generated by a text generation AI. Here, “acquiring” includes receiving the text TX from the text generator 300. Furthermore, “acquiring” may also include storing the text TX received from the text generator 300 in the storage unit 120.

[0050] (Editing Reception Department 118) The edit receiving unit 118 is configured to be able to receive various edits. For example, the editing acceptance unit 118 is configured to output past text (hereinafter referred to as "past text PTX") contained in a past document file (hereinafter referred to as "past document file PDC") relating to a user UX that was output earlier than the text TX and document file DC acquired by the text acquisition unit 117, and to accept editing of the past text PTX based on the text TX.

[0051] Furthermore, for example, the editing acceptance unit 118 is configured to output an editing screen W200 having a past text editing area W201 that displays the past text PTX in an editable manner and a text display area W202 that displays the text TX, and to be able to accept editing of the past text PTX displayed in the past text editing area W201 based on the text TX displayed in the text display area W202. An example of the edit screen W200 will be described later.

[0052] (output unit 119) The output unit 119 is configured to be able to output various files. For example, the output unit 119 is configured to be able to output a document file DC in which the text TX acquired by the text acquisition unit 117 is input into the input item IP. Furthermore, for example, the output unit 119 is configured to be able to output a document file DC in which edited text (hereinafter referred to as "edited text RTX") obtained by editing the past text PTX is input into the input item IP.

[0053] Here, "output" includes outputting in any file format, such as Word format, PDF (Portable Document Format), Excel format, CSV (Comma Separated Values) format, Access format, or other formats. Furthermore, "output" may include transmitting to the terminal device 200, displaying on the terminal device 200, or making it possible to download to the terminal device 200, etc.

[0054] 3. Information Processing Section 3 describes the flow of operations of the information processing system 1 configured as above. Fig. 6 is a flow diagram showing an example of information processing in the information processing system 1 according to this embodiment (steps S101 to S109).

[0055] In step S101, the control unit 210 of the terminal device 200 transmits an interview record MT, which records the contents of the interview between the user US and the welfare provider WF, to the information processing device 100. Step S101 consists of the following three stages of information processing: (1) The control unit 210 of the terminal device 200 launches a predetermined application. (2) The control unit 210 of the terminal device 200 acquires the interview record MT and stores it in the memory unit 220. (3) The control unit 210 of the terminal device 200 transmits the interview record MT to the information processing device 100 via the communication unit 230.

[0056] In step S102, the selection receiving unit 113 of the information processing device 100 receives the selection of the user information USID and the format of the document file DC. Step S102 consists of the following three stages of information processing: (1) The record receiving unit 111 of the information processing device 100 receives the interview record MT from the terminal device 200. (2) The conversion unit 112 of the information processing device 100 converts the interview record MT into text data. (3) The selection screen output unit 115 of the information processing device 100 outputs the selection screen W100 to the terminal device 200. (4) The selection receiving unit 113 of the information processing device 100 receives the selection of the user information USID and the format of the document file DC from the terminal device 200.

[0057] In step S103, the control unit 210 of the terminal device 200 transmits the user information USID and the format of the document file DC selected by the care provider WF to the information processing device 100. Step S103 consists of the following three stages of information processing: (1) The input unit 240 of the terminal device 200 accepts the selection of the user information USID and the format of the document file DC. (2) The input unit 240 of the terminal device 200 transfers the user information USID and the format of the document file DC selected by the care provider WF to the control unit 210 via the communication bus 260. (3) The control unit 210 of the terminal device 200 transmits the user information USID and the format of the document file DC selected by the care provider WF to the information processing device 100 via the communication unit 230.

[0058] In step S104, the record acquisition unit 114 of the information processing device 100 acquires the past interview record PMT related to the user US. Step S104 consists of the following five stages of information processing: (1) The record acquisition unit 114 of the information processing device 100 accepts from the terminal device 200 a selection of a past interview record PMT linked to the user information USID selected by the care provider WF. (2) The input unit 240 of the terminal device 200 accepts a selection of identification information identifying the past interview record PMT. (3) The input unit 240 of the terminal device 200 transfers the identification information identifying the past interview record PMT selected by the care provider WF to the control unit 210 via the communication bus 260. (4) The control unit 210 of the terminal device 200 transmits the identification information identifying the past interview record PMT selected by the care provider WF to the information processing device 100 via the communication unit 230. (5) The communication unit 130 of the information processing device 100 receives identification information identifying the past interview record PMT from the terminal device 200 and transfers it to the record acquisition unit 114 via the communication bus 160. (6) The record acquisition unit 114 of the information processing device 100 acquires the past interview record PMT stored in the memory unit 120 based on the identification information identifying the past interview record PMT.

[0059] In step S105, the generation instruction unit 116 of the information processing device 100 instructs the text generation AI to generate text TX to be input into the document file DC. Step S105 consists of the following two stages of information processing: (1) The generation instruction unit 116 of the information processing device 100 generates a prompt PT that instructs the text generation AI to generate text TX based on the format of the interview record MT, past interview record PMT, and document file DC. (2) The generation instruction unit 116 of the information processing device 100 transmits the generated prompt PT to the text generator 300 via the communication unit 130.

[0060] In step S106, the control unit 310 of the text generator 300 transmits the text TX generated by the text generation AI to the information processing device 100. Step S106 consists of the following seven stages of information processing: (1) The communication unit 330 of the text generator 300 receives a prompt PT from the information processing device 100. (2) The communication unit 330 of the text generator 300 transfers the prompt PT to the control unit 310 via the communication bus 360. (3) The control unit 310 inputs the prompt PT to the text generation AI. (4) The control unit 310 transmits the text TX generated by the text generation AI to the information processing device 100 via the communication unit 330. (5) The communication unit 130 of the information processing device 100 receives the text TX generated by the text generation AI from the text generator 300. (6) The communication unit 130 of the information processing device 100 transfers the text TX received from the text generator 300 to the text acquisition unit 117 via the communication bus 160. (7) The text acquisition unit 117 of the information processing device 100 acquires the text TX and stores the acquired text TX in the storage unit 120.

[0061] In step S107, the edit acceptance unit 118 of the information processing device 100 outputs the text TX and the past text PTX, and accepts editing of the past text PTX based on the text TX. Step S107 consists of the following two-stage information processing: (1) The edit acceptance unit 118 of the information processing device 100 outputs to the terminal device 200 an editing screen W200 having a past text editing area W201 that displays the past text PTX in an editable manner, and a text display area W202 that displays the text TX. (2) The input unit 240 of the terminal device 200 accepts editing of the past text PTX displayed in the past text editing area W201 based on the text TX displayed in the text display area W202.

[0062] In step S108, the control unit 210 of the terminal device 200 transmits the edited text RTX to the information processing device 100. Step S108 is made up of the following four stages of information processing: (1) The input unit 240 of the terminal device 200 transfers the edited text RTX to the control unit 210 via the communication bus. (2) The control unit 210 of the terminal device 200 transmits the edited text RTX to the information processing device 100. (3) The communication unit 130 of the information processing device 100 receives the edited text RTX from the terminal device 200 and transfers it to the edit receiving unit 118 via the communication bus 160. (4) The edit receiving unit 118 acquires the edited text RTX and stores the acquired edited text RTX in the memory unit 120.

[0063] In step S109, the output unit 119 of the information processing device 100 outputs a document file DC in which the edited text RTX has been input into the input item IP. Step S109 consists of the following six stages of information processing: (1) The input unit 240 of the terminal device 200 accepts input of an output request and an output format for outputting the document file DC. (2) The input unit 240 of the terminal device 200 transfers the input output request and output format to the control unit 210 via the communication bus 260. (3) The control unit 210 of the terminal device 200 transmits the output request and output format to the information processing device 100. (4) The communication unit 130 of the information processing device 100 receives the output request and output format from the terminal device 200 and transfers them to the output unit 119 via the communication bus 160. (5) The output unit 119 generates a document file DC in which the edited text RTX has been input into the input item IP, based on the received output request and output format. (6) The output unit 119 outputs the generated document file DC to the terminal device 200 via the communication unit 130.

[0064] As another embodiment of steps S101 to S109, the information processing device 100 may transmit and receive various information to and from the terminal 200 via a management server managed by the care provider WF.

[0065] 4.Screen display example In Section 4, display examples of the selection screen W100 and the edit screen W200 will be described.

[0066] (Selection screen W100) Fig. 7 is a diagram showing an example of a selection screen W100 output to the terminal device 200. As shown in Fig. 7, the selection screen W100 has a user selection area W101, a record selection area W102, an interview record display area W103, and an output format selection area W104 (not shown).

[0067] The user selection area W101 accepts the selection of user information USID to be linked to the interview record MT. For example, the user selection area W101 may display a list of user information USID through operation by the care provider WF, and accept the selection of user information USID to be linked to the interview record MT from the displayed list.

[0068] The record selection area W102 accepts the selection of past interview records PMT and / or conference records DS linked to the user information USID selected in the user selection area W101. For example, the record selection area W102 may display a list of past interview records PMT linked to the user information USID through operation by the care provider WF, and accept the selection of a past interview record PMT to be used to generate text TX from the displayed list.

[0069] The interview record display area W103 displays the interview record MT received by the record receiving unit 111. For example, the interview record display area W103 may display the interview record MT converted into text data by the conversion unit 112 and a URL (Uniform Resource Locator) that can access the interview record MT.

[0070] The output format selection field W104 (not shown) accepts the selection of the format of the document file DC to be output. For example, the output format selection field W104 may display a list of formats of the document file DC that can be output by operation of the care provider WF, and accept the selection of the output format from the displayed list.

[0071] The display positions of the user selection area W101, record selection area W102, interview record display area W103, and output format selection area W104 on the selection screen W100 are not particularly limited, but from the perspective of reducing the burden of scrolling the screen, the user selection area W101, record selection area W102, and output format selection area W104 are preferably displayed above the interview record display area W103, and more preferably, the user selection area W101 is displayed above the record selection area W102 and output format selection area W104.

[0072] (Edit screen W200) Fig. 8 is a diagram showing an example of an editing screen W200 output to the terminal device 200. As shown in Fig. 8, the editing screen W200 has a past text editing area W201 and a text display area W202.

[0073] The past text editing area W201 displays the past text PTX in an editable manner. For example, the past text editing area W201 may display the past text PTX in an editable manner for each input item IP of the past document file PDC.

[0074] The text display area W202 displays the text TX generated by the text generation AI in a manner that allows it to be copied and pasted. For example, the text display area W202 may display the text TX in a manner that allows it to be copied and pasted for each input item IP of the document file DC.

[0075] The display positions of the past text editing area W201 and the text display area W202 on the editing screen W200 are not particularly limited, but from the standpoint of ensuring visibility and reducing the editing burden, it is preferable that the past text editing area W201 be displayed to the left or right of the text display area W202, and more preferably, the past text editing area W201 be displayed to the left of the text display area W202.

[0076] 5. Effects In Section 5, the effects of this embodiment will be described.

[0077] The information processing system 1 of this embodiment includes a record receiving unit 111 that receives an interview record MT that records the contents of an interview between a user US who uses welfare services SV and a welfare provider WF that supports the user US from a terminal device 200 used by the welfare provider WF; a selection accepting unit 113 that accepts the selection of user information USID that identifies the user US when the record receiving unit 111 receives the interview record MT; a record acquisition unit 114 that acquires a past interview record PMT that was recorded earlier than the interview record MT based on the user information USID selected and accepted by the selection accepting unit 113; a generation instruction unit 116 that instructs a text generation AI to generate text TX to be input into a document file DC having a specified input field IP based on the interview record MT and the past interview record PMT; a text acquisition unit 117 that acquires the text TX generated by the text generation AI; and an output unit 119 that outputs a document file DC in which the text TX acquired by the text acquisition unit 117 is input into the input field IP. This outputs a document file DC in which text TX generated based on the interview record MT and past interview record PMT is entered into the input field IP, thereby reducing the burden of document creation on welfare provider WF.

[0078] In the information processing system 1 according to this embodiment, the interview record MT and past interview record PMT contain audio data, and further includes a conversion unit 112 that converts the interview record MT and past interview record PMT into text data and past text data, and a generation instruction unit 116 instructs the text generation AI to generate text TX based on the text data and past text data converted by the conversion unit 112. As a result, when the interview record MT and past interview record PMT contain audio data, they are converted into text data and past text data, thereby reducing the burden of transcription and further reducing the burden of document creation on the welfare business operator WF.

[0079] In the information processing system 1 according to this embodiment, the selection receiving unit 113 further receives a selection of the format of the document file DC to be output by the output unit 119, and the generation instruction unit 116 further instructs the text generation AI to generate text TX according to the format of the document file DC, based on the format of the document file DC. This allows the text TX to be generated according to the format of the document file DC, further reducing the burden of document creation on the welfare business operator WF.

[0080] The information processing system 1 according to this embodiment further includes an edit receiving unit 118 that outputs past text PTX included in a past document file PDC related to the user US that was output earlier than the text TX and document file DC acquired by the text acquisition unit 117, and accepts editing of the past text PTX based on the text TX, and the output unit 119 outputs a document file DC in which edited text RTX obtained by editing the past text PTX is input into the input item IP. This allows the welfare provider WF to create the document file DC by editing the past text PTX based on the text TX, further reducing the burden of document creation on the welfare provider WF.

[0081] In the information processing system 1 according to this embodiment, the generation instruction unit 116 further instructs the text generation AI to generate text TX regarding changes in the user US based on the differences between the interview record MT and the past interview record PMT. This allows the welfare provider WF to generate text TX regarding changes in the user US without having to compare the interview record MT and the past interview record PMT, further reducing the burden of document creation on the welfare provider WF.

[0082] In the information processing system 1 according to this embodiment, the generation instruction unit 116 further instructs the text generation AI to generate text TX based on the evaluation criteria AS used by the welfare provider WF to evaluate the user US. By generating text TX based on the evaluation criteria AS used to evaluate the user US, for example, variation in evaluations between personnel belonging to the welfare provider WF can be reduced, further reducing the burden of document creation on the welfare provider WF.

[0083] The information processing system 1 according to this embodiment further includes a selection screen output unit 115 that outputs a selection screen W100 having at least an interview record display area W103 that displays the interview record MT received by the record receiving unit 111, a user selection area W101 that accepts the selection of user information USID by the selection accepting unit 113, and a record selection area W102 that accepts the selection of past interview records PMT acquired by the record acquisition unit 114. This allows the welfare provider WF to view the interview record MT and select user information USID and past interview records PMT through intuitive operations, further reducing the burden of document creation on the welfare provider WF.

[0084] 6.Other Although the embodiment of the present invention has been described above, the present invention is not limited to this and can be modified as appropriate within the scope of the technical idea of ​​the invention.

[0085] An aspect of the embodiment of the present invention may be a program that causes a computer to function as each unit of the information processing system 1.

[0086] An aspect of the embodiment of the present invention may be an information processing method executed by the information processing system 1. This information processing method includes each process executed by each unit of the information processing system 1.

[0087] As a variant example, each control unit performs write processing (storage processing) and read processing of various data and information to a memory unit, but this is not limited to this, and for example, information processing of each flow may be performed using a register or cache memory within the control unit. [Explanation of symbols]

[0088] 1. Information Processing Systems 100 Information processing device 110 control section 111 Record Reception Department 112 Conversion unit 113 Selection Reception Department 114 Record Acquisition Department 115 Selection screen output section 116 Generation instruction section 117 Text Acquisition Unit 118 Editorial Reception 119 Output section 120 Storage section 130 Communications Department 160 communication bus 200 Terminal Device 210 Control Unit 220 Storage section 230 Communications Department 240 Input section 250 Output section 260 Communication Bus 300 Text Generator 310 Control Unit 320 Storage section 330 Communications Department 360 Communication Bus

Claims

1. a record receiving unit that receives an interview record that records the contents of an interview between a user who uses a welfare service and a welfare business that supports the user from a terminal device used by the welfare business; a selection receiving unit that receives a selection of user information that identifies the user when the record receiving unit receives the interview record; a record acquiring unit that acquires a previous interview record recorded before the interview record based on the user information selected by the selection accepting unit; a generation instruction unit that instructs a text generation AI to generate text to be input into a document file having predetermined input items based on the interview record and the past interview record; a text acquisition unit that acquires the text generated by the text generation AI; an output unit that outputs a document file in which the text acquired by the text acquisition unit is input into the input items; An information processing system comprising:

2. the interview record and the past interview record include audio data; a conversion unit that converts the interview record and the past interview record into text data and past text data, The generation instruction unit instructs the text generation AI to generate the text based on the text data converted by the conversion unit and past text data. The information processing system according to claim 1 .

3. The selection receiving unit further receives a selection of a format of the document file to be output by the output unit, The generation instruction unit further instructs the text generation AI to generate the text based on the format of the document file. The information processing system according to claim 1 .

4. an edit receiving unit that outputs the text acquired by the text acquisition unit and past text included in a past document file related to the user that was output earlier than the document file, and that receives edits of the past text based on the text; the output unit outputs a document file in which edited text obtained by editing the past text is input into the input field. The information processing system according to claim 1 .

5. The generation instruction unit further instructs the text generation AI to generate the text regarding the change in the user based on differences between the interview record and the past interview record. The information processing system according to claim 1 .

6. The generation instruction unit further instructs the text generation AI to generate the text based on evaluation criteria used by the welfare business operator to evaluate the user. The information processing system according to claim 1 .

7. The system further includes a selection screen output unit that outputs a selection screen having at least an interview record display area that displays the interview record received by the record receiving unit, a user selection area in which the selection receiving unit accepts the selection of the user information, and a record selection area in which the record acquiring unit accepts the selection of the past interview record acquired. The information processing system according to claim 1 .

8. A program, A program for causing a computer to function as each unit of the information processing system according to any one of claims 1 to 7.

9. An information processing method executed by an information processing system, The information processing system according to any one of claims 1 to 7, further comprising: Information processing methods.

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