Information processing system and program

Abstract

To provide an information processing system and a program that can shorten a distance from an abnormality occurrence place to a display unit in some cases, in comparison to cases of displaying information for eliminating abnormality by using one display unit in the event of abnormality.SOLUTION: When abnormality has occurred in a system, information for eliminating the abnormality is displayed in a main display unit, and if a distance from the main display unit to an abnormality occurrence place is longer than a distance from a sub display unit to the abnormality occurrence place, the information for eliminating the abnormality is displayed in the sub display unit.SELECTED DRAWING: Figure 8

Description

[Technical Field]

[0001] The present disclosure relates to an information processing system and a program. [Background technology]

[0002] Patent Document 1 describes an image forming apparatus that allows a user to check the jam removal procedure without moving to the position of the operation panel where the jam removal procedure is displayed.

[0003] Patent Document 2 describes an image forming apparatus that can display operations that a user should perform in accordance with the user's operations, without requiring the user to operate a button to switch the display content. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2014-200924 [Patent Document 2] Japanese Patent Application Laid-Open No. 2014-203001 Summary of the Invention [Problem to be solved by the invention]

[0005] The object of the present disclosure is to provide an information processing system and program that, in some cases, can shorten the distance from the location where the abnormality occurred to the display unit, compared to when a single display unit is used to display information for resolving the abnormality when an abnormality occurs. [Means for solving the problem]

[0006] The information processing system of the first aspect comprises a main display unit, at least one sub-display unit, and a processor, and when an abnormality occurs in the system, the processor displays information for resolving the abnormality on the main display unit, and when the distance from the main display unit to the location where the abnormality occurred is longer than the distance from the sub-display unit to the location where the abnormality occurred, the processor displays information for resolving the abnormality on the sub-display unit.

[0007] An information processing system of a second aspect is the information processing system of the first aspect, which includes a housing divided into multiple areas, and the sub-display unit is arranged inside an outer cover of at least one of the multiple areas of the housing, and when the information for resolving the abnormality includes information indicating that the outer cover of the area in which the sub-display unit is arranged should be opened, the processor displays information for resolving the abnormality on the sub-display unit of that area.

[0008] In a third aspect of the information processing system, in the information processing system of the second aspect, when the information for resolving the abnormality does not include information indicating to open the exterior cover of the area where the sub-display unit is located, and when the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, the processor displays information on the main display unit indicating to open the exterior cover of the area where the sub-display unit is located, and also displays information for resolving the abnormality on the sub-display unit.

[0009] A fourth aspect of the information processing system is the information processing system of the second aspect, in which the processor displays information for resolving the abnormality only on the main display unit when the information for resolving the abnormality does not include information indicating that the exterior cover of the area in which the sub-display unit is located should be opened, and when the distance from the main display unit to the location where the abnormality has occurred is shorter than the distance from the sub-display unit to the location where the abnormality has occurred.

[0010] In the information processing system of the fifth aspect, in the information processing system of the first aspect, the processor displays information for resolving the abnormality using system information that records, for each location where the abnormality occurs, the distance from the main display unit to the location where the abnormality occurs and the distance from the sub-display unit to the location where the abnormality occurs.

[0011] In the information processing system of the sixth aspect, in the information processing system of the fifth aspect, the system information further records a priority for each abnormality location, and when abnormalities occur simultaneously in multiple locations, the processor displays information for resolving the abnormalities in order of the abnormality location with the highest priority.

[0012] The program of the seventh aspect causes a computer to execute the steps of: when an abnormality occurs in the system, displaying information for resolving the abnormality on the main display unit; and, if the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, displaying information for resolving the abnormality on the sub-display unit. [Effects of the Invention]

[0013] According to the information processing system of the first aspect, in some cases it is possible to shorten the distance from the location where the abnormality occurred to the display unit, compared to when a single display unit is used to display information for resolving the abnormality when an abnormality occurs.

[0014] According to the information processing system of the second aspect, it is possible to display information for resolving the abnormality on the sub-display section arranged inside the area where the abnormality has occurred.

[0015] According to the information processing system of the third aspect, the display unit close to the location where the abnormality has occurred can be made visible to the user, and information for resolving the abnormality can be displayed.

[0016] According to the information processing system of the fourth aspect, it is possible to display information for resolving the abnormality using only the main display unit.

[0017] According to the information processing system of the fifth aspect, when an abnormality occurs, it is possible to determine, using the system information, whether or not to display information for resolving the abnormality on the sub-display unit.

[0018] According to the information processing system of the sixth aspect, abnormalities can be resolved in order of highest priority.

[0019] According to the program of the seventh aspect, in some cases it is possible to shorten the distance from the location of the abnormality to the display unit, compared to when a single display unit is used to display information for resolving the abnormality when it occurs. [Brief explanation of the drawings]

[0020] [Figure 1] 1 is an external view of an image forming apparatus according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a block diagram showing a hardware configuration of the image forming apparatus. [Figure 3] FIG. 10 is a diagram showing an example of a guide screen in the image forming apparatus. [Figure 4] FIG. 10 is a diagram showing an example of a procedure screen in the image forming apparatus. [Figure 5] 10A and 10B are diagrams illustrating a user's flow when an abnormality is resolved in the image forming apparatus. [Figure 6] FIG. 4 is a diagram showing an example of a management table in the image forming apparatus. [Figure 7] FIG. 10 is a diagram showing an example of a procedure screen in the image forming apparatus. [Figure 8] 10A and 10B are diagrams illustrating a user's flow when an abnormality is resolved in the image forming apparatus. [Figure 9] FIG. 10 is a diagram showing an example of a procedure screen in the image forming apparatus. [Figure 10] 10A and 10B are diagrams illustrating a user's flow when an abnormality is resolved in the image forming apparatus. [Figure 11] FIG. 10 is a diagram showing an example of a procedure screen in the image forming apparatus. [Figure 12]10A and 10B are diagrams illustrating a user's flow when an abnormality is resolved in the image forming apparatus. [Figure 13] 10 is the first half of a flowchart illustrating a process flow when an abnormality occurs in the image forming apparatus. [Figure 14] 10 is the second half of a flowchart illustrating the flow of processing when an abnormality occurs in the image forming apparatus. [Figure 15] FIG. 4 is a diagram showing an example of a management table in the image forming apparatus. DETAILED DESCRIPTION OF THE INVENTION

[0021] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present disclosure will now be described in detail with reference to the accompanying drawings, in which: Fig. 1 is a diagram showing the system configuration of an image forming apparatus 10 according to an embodiment of the present disclosure;

[0022] The image forming apparatus 10 is a printing apparatus for commercial use, known as a production printer, and is an example of an information processing system in the technology of the present disclosure.

[0023] 1, the image forming apparatus 10 includes a paper feed tray 11, a main body 12, an interface decurler 13, an interposer 14, a static eliminator 15, a monitoring gate 16, a stacker 17, a top and bottom trimmer creaser 18, a paper folding unit 19, a saddle stitching finisher 20, a trimmer folder 21, a print server 22, a main monitor 23, and a sub-monitor 24. The main monitor 23 is an example of a main display unit in the technology of the present disclosure. The sub-monitor 24 is an example of a sub-display unit in the technology of the present disclosure.

[0024] The main body 12 prints an image on a recording medium such as printing paper. The paper feed tray 11 is connected to the upstream side of the main body 12. The paper feed tray 11 supplies the main body 12 with a recording medium such as printing paper.

[0025] The interface decurler 13, interposer 14, static eliminator 15, monitoring gate 16, stacker 17, top and bottom trimmer creaser 18, paper folding unit 19, saddle stitching finisher 20, and trimmer folder 21 are connected to the downstream side of the main body 12. These devices perform post-processing on the printed matter output from the main body 12.

[0026] The print server 22 is disposed on the main body 12. The print server 22 is connected to the main body 12 and transmits print data.

[0027] The main monitor 23 is disposed at a specified position above the stacker 17. The main monitor 23 is connected to the main body 12, and displays various information for controlling the image forming apparatus 10, as well as information for resolving an abnormality when it occurs.

[0028] The sub-monitor 24 is disposed inside the exterior cover 12a of the main body 12. The sub-monitor 24 is normally in a non-display state, and displays information for resolving an abnormality when predetermined conditions are met in the event of an abnormality. The conditions for displaying information for resolving an abnormality on the sub-monitor 24 when an abnormality occurs will be described in detail later.

[0029] Fig. 2 is a block diagram showing the hardware configuration of the image forming apparatus 10. As shown in Fig. 2, the image forming apparatus 10 includes the above-mentioned paper feed tray 11, main body 12, interface decurler 13, interposer 14, static eliminator 15, monitoring gate 16, stacker 17, top and bottom trimmer creaser 18, paper folding unit 19, saddle stitch finisher 20, trimmer folder 21, print server 22, main monitor 23, and sub-monitor 24, as well as a control unit 30 that controls the entire image forming apparatus 10. These components are connected to each other via a control bus 31.

[0030] The control unit 30 includes a processor 30a, a memory 30b, and a storage unit 30c. The processor 30a executes predetermined processing based on a control program read from the storage unit 30c and loaded into the memory 30b. The storage unit 30c is configured with, for example, a read-only memory (ROM), a hard disk drive (HDD), or a solid state drive (SSD), and stores the control program, required software, data, etc.

[0031] In the present embodiment, the processor 30a is described as reading and executing a program stored in the storage unit 30c, but this is not limited thereto. The program may be provided in a form recorded on a computer-readable recording medium. For example, the program may be provided in a form recorded on an optical disc such as a CD (Compact Disc)-ROM (Read Only Memory) or a DVD (Digital Versatile Disc)-ROM, or in a form recorded on a semiconductor memory such as a USB (Universal Serial Bus) memory or a memory card. The program may also be obtained from an external device via a communication line.

[0032] As described above, the image forming apparatus 10 of this embodiment is composed of multiple devices such as a paper feed tray 11, a main body 12, an interface decurler 13, an interposer 14, a static eliminator 15, a monitoring gate 16, a stacker 17, a top and bottom trimmer creaser 18, a paper folding unit 19, a saddle stitching finisher 20, and a trimmer folder 21.

[0033] When an abnormality such as a paper jam or a malfunction occurs in any of these devices, the control unit 30 displays information for resolving the abnormality on the main monitor 23. Here, "information for resolving the abnormality" includes information indicating the location of the abnormality and information indicating the procedure for resolving the abnormality.

[0034] 3, the control unit 30 first displays a guide screen showing, by illustration and text, the location of the abnormality in the image forming apparatus 10. If abnormalities occur simultaneously in multiple locations, the control unit 30 displays multiple abnormalities simultaneously on the guide screen.

[0035] When the user selects an abnormality to be resolved on the guidance screen, the control unit 30 displays a procedure screen showing the procedure for resolving the selected abnormality.

[0036] For example, if the user selects an abnormality in the paper feed tray 11 on the guidance screen, the control unit 30 displays information for resolving the abnormality in the paper feed tray 11 on the main monitor 23 located above the stacker 17, as shown in Figure 4.

[0037] The user works while checking the procedure screen displayed on the main monitor 23. However, as shown in Fig. 5, the main monitor 23 and the paper feed tray 11 are far apart, so the user has to work by going back and forth between the main monitor 23 and the paper feed tray 11, which is inconvenient.

[0038] To solve such problems, when an abnormality occurs in the image forming device 10, the control unit 30 displays information for resolving the abnormality on the main monitor 23, and when the distance from the main monitor 23 to the location where the abnormality has occurred is longer than the distance from the sub-monitor 24 to the location where the abnormality has occurred, the control unit 30 displays information for resolving the abnormality on the sub-monitor 24.

[0039] The control unit 30 may display information for resolving the abnormality using system information that records the distance from the main monitor 23 to the location where the abnormality occurred and the distance from the sub-monitor 24 to the location where the abnormality occurred for each location where the abnormality occurred.

[0040] In the image forming apparatus 10 of this embodiment, a management table as shown in FIG. 6 is stored in the storage unit 30c as system information.

[0041] As shown in FIG. 6, the management table records, for each abnormality ID, information on the location where the abnormality occurred, the location where the cover was opened or closed, the distance from the main monitor 23 to the location where the abnormality occurred, and the distance from the sub-monitor 24 to the location where the abnormality occurred.

[0042] The distance information may be recorded as an absolute distance or as a relative distance. Furthermore, the distance information may be recorded as a one-dimensional distance in the horizontal direction only, or as a two-dimensional distance in the horizontal and vertical directions. Furthermore, the distance information may be recorded for each device, or for each part within the device.

[0043] When an abnormality occurs in the image forming apparatus 10, the control unit 30 refers to the management table and determines whether or not to display information for resolving the abnormality on the sub-monitor 24 in addition to the main monitor 23. A specific example will be described below. In the image forming apparatus 10 of this embodiment, the sub-monitor 24 is disposed inside the exterior cover 12a of the main body 12.

[0044] As shown in FIG. 7, the control unit 30 displays a procedure screen on the sub-monitor 24 when the procedure for resolving the abnormality includes information indicating that the exterior cover 12a of the main body 12 (shown as the "right cover" in the figure) should be opened.

[0045] In addition, the control unit 30 displays a message on the procedure screen, for example, "*The procedure screen will also be displayed on the sub-monitor inside the cover," to notify the user that the procedure screen will also be displayed on the sub-monitor 24.

[0046] This allows the user to check the main monitor 23, move to the front of the main body 12, and then perform work to resolve the abnormality while checking the sub-monitor 24 without moving again, as shown in Figure 8.

[0047] Furthermore, when the procedure for resolving the abnormality does not include information indicating that the exterior cover 12a of the main body 12 should be opened, as in the case of an abnormality in the paper feed tray 11 shown in FIG. 9, and when the distance from the main monitor 23 to the location where the abnormality has occurred is longer than the distance from the sub-monitor 24 to the location where the abnormality has occurred, the control unit 30 displays information indicating that the exterior cover 12a of the main body 12 should be opened on the main monitor 23, and also displays a procedure screen on the sub-monitor 24.

[0048] The control unit 30 displays a message on the procedure screen indicating that the exterior cover 12a should be opened, such as "*If an operator unfamiliar with the work is performing the following work, please open the main body cover shown on the left and perform the work while referring to the internal sub-monitor.", and notifies the user that the procedure screen will also be displayed on the sub-monitor 24.

[0049] This allows the user to perform work while going back and forth between the paper feed tray 11 and the sub-monitor 24, as shown in FIG. 10, thereby shortening the distance the user has to travel compared to going back and forth between the paper feed tray 11 and the main monitor 23.

[0050] The control unit 30 displays the procedure screen only on the main monitor 23 when the procedure for resolving the abnormality does not include information indicating that the outer cover 12a of the main body 12 should be opened, as in the case of an abnormality in the paper folding unit 19 shown in Figure 11, and when the distance from the main monitor 23 to the location where the abnormality has occurred is shorter than the distance from the sub-monitor 24 to the location where the abnormality has occurred.

[0051] In this case, the distance the user moves is the same regardless of whether the sub-monitor 24 is present or not, as shown in FIG.

[0052] Next, the flow of processing when an abnormality occurs in the image forming apparatus 10 of this embodiment will be described with reference to the flowcharts of Figures 13 and 14. Figures 13 and 14 show a series of flowcharts, with Figure 13 showing the first half and Figure 14 showing the second half.

[0053] First, in step S01, the user turns on the power of image forming apparatus 10. Next, in step S02, control unit 30 refers to the management table and acquires position information of main monitor 23 and sub-monitor 24. Next, in step S03, control unit 30 executes a print job in response to an instruction input by the user.

[0054] Next, in step S04, when an abnormality that hinders the print job occurs in the image forming apparatus 10, the control unit 30 determines in step S05 whether the abnormality resolution procedure includes opening the exterior cover 12a of the main body 12.

[0055] If it is determined in step S05 that the procedure for resolving the abnormality includes opening the exterior cover 12a of the main body 12, the control unit 30 displays a procedure screen for resolving the abnormality on the main monitor 23 in step S06.

[0056] Next, in step S07, the user opens the exterior cover 12a of the main body 12. Next, in step S08, the control unit 30 displays on the sub-monitor 24 a procedure screen for resolving the abnormality.

[0057] Finally, in step S09, the user follows the procedure screen to resolve the abnormality. When the abnormality is resolved in step S09, the control unit 30 ends the process.

[0058] Also, if it is determined in step S05 that the abnormality resolution procedure does not include opening the exterior cover 12a of the main body 12, the control unit 30 determines in step S10 whether the sub-monitor 24 is closer to the location where the abnormality occurred than the main monitor 23.

[0059] If it is determined in step S10 that the sub-monitor 24 is closer to the location where the abnormality has occurred than the main monitor 23, the control unit 30 displays a notification on the main monitor 23 in step S11 urging the user to open the exterior cover 12a.

[0060] Next, in step S12, the user opens the exterior cover 12a of the main body 12. Next, in step S13, the control unit 30 displays on the sub-monitor 24 a procedure screen for resolving the abnormality.

[0061] Finally, in step S09, the user follows the procedure screen to resolve the abnormality. When the abnormality is resolved in step S09, the control unit 30 ends the process.

[0062] Furthermore, if it is determined in step S10 that the sub-monitor 24 is not closer to the location of the abnormality than the main monitor 23, the control unit 30 displays a procedure screen for resolving the abnormality only on the main monitor 23 in step S14.

[0063] Finally, in step S09, the user follows the procedure screen to resolve the abnormality. When the abnormality is resolved in step S09, the control unit 30 ends the process.

[0064] [Variations] The image forming apparatus 10 has been described above as one embodiment of the information processing system of the present disclosure, but the technology of the present disclosure is not limited to the above embodiment and can be modified as appropriate.

[0065] For example, as shown in Fig. 15, the management table may further record a priority for each abnormality location, and when abnormalities occur at multiple locations simultaneously, the control unit 30 may display information for resolving the abnormalities in descending order of priority, starting with the abnormality location with the highest priority. In this case, once one abnormality is resolved, information about the abnormality location with the next highest priority may be displayed.

[0066] Furthermore, the acquisition of information on the distance from the main monitor 23 to the location where the abnormality has occurred and the distance from the sub-monitor 24 to the location where the abnormality has occurred is not limited to the method of using a management table, and any method may be used, such as dynamically detecting by placing a position detection sensor for each device.

[0067] Furthermore, the number of sub-monitors 24 provided in the image forming apparatus 10 is not limited to one, and may be multiple.

[0068] In the above embodiment, the term "processor" refers to a processor in a broad sense, and includes general-purpose processors (e.g., CPU: Central Processing Unit, etc.) and dedicated processors (e.g., GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable Gate Array, programmable logic device, etc.).

[0069] Furthermore, the operations of the processors in the above embodiments may not only be performed by a single processor, but may also be performed by multiple processors located at physically separate locations working together. Furthermore, the order of the operations of the processors is not limited to the order described in the above embodiments, and may be changed as appropriate.

[0070] [Note] The following additional notes are provided regarding the above-described embodiment.

[0071] (((1))) A main display unit; At least one sub-display unit; a processor, The processor: When an abnormality occurs in the system, information for resolving the abnormality is displayed on the main display unit. When the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, information for resolving the abnormality is displayed on the sub-display unit. Information processing system.

[0072] (((2))) It has a housing divided into multiple areas, the sub-display unit is disposed inside an exterior cover of at least one of the plurality of regions of the housing, The processor: When the information for resolving the abnormality includes information indicating that an exterior cover of the area where the sub-display unit is arranged should be opened, the information for resolving the abnormality is displayed on the sub-display unit of the area. The information processing system according to (((1))).

[0073] (((3))) The processor: When the information for resolving the abnormality does not include information indicating that an exterior cover for the area where the sub-display unit is located should be opened, and when the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, information indicating that an exterior cover for the area where the sub-display unit is located should be opened is displayed on the main display unit, and information for resolving the abnormality is displayed on the sub-display unit. The information processing system according to (((2))).

[0074] (((4))) The processor: When the information for resolving the abnormality does not include information indicating that an exterior cover of the area where the sub-display unit is arranged should be opened, and when the distance from the main display unit to the location where the abnormality has occurred is shorter than the distance from the sub-display unit to the location where the abnormality has occurred, the information for resolving the abnormality is displayed only on the main display unit. The information processing system according to (((2))) or (((3))).

[0075] (((5))) The processor: For each location where an abnormality has occurred, information for resolving the abnormality is displayed using system information in which the distance from the main display unit to the location where the abnormality has occurred and the distance from the sub-display unit to the location where the abnormality has occurred are recorded. 1. An information processing system according to any one of ((1))) to (((4))).

[0076] (((6))) The system information is recorded with the priority for each abnormality location. The processor: When abnormalities occur in multiple locations simultaneously, information for resolving the abnormalities is displayed in order of highest priority. The information processing system according to (((5))).

[0077] (((7))) When an abnormality occurs in the system, displaying information for resolving the abnormality on the main display unit; a step of displaying information for resolving the abnormality on the sub-display unit when the distance from the main display unit to the abnormality occurrence location is longer than the distance from the sub-display unit to the abnormality occurrence location; A program that causes a computer to execute the following.

[0078] The effects of the configuration described above will be described below.

[0079] According to the information processing system (((1))), in some cases it is possible to shorten the distance from the location where the abnormality occurred to the display unit, compared to when a single display unit is used to display information for resolving the abnormality when an abnormality occurs.

[0080] According to the information processing system (((2))), information for resolving the abnormality can be displayed on the sub-display unit arranged inside the area where the abnormality has occurred.

[0081] According to the information processing system of (((3))), the display unit close to the location where the abnormality has occurred can be made visible to the user, and information for resolving the abnormality can be displayed.

[0082] According to the information processing system of (((4))), it is possible to display information for resolving the abnormality using only the main display unit.

[0083] According to the information processing system of (((5))), when an abnormality occurs, it is possible to determine, using the system information, whether or not to display information for resolving the abnormality on the sub-display unit.

[0084] According to the information processing system (((6))), abnormalities can be resolved in order of highest priority.

[0085] According to the program (((7))), in some cases it is possible to shorten the distance from the location of the abnormality to the display unit, compared to when a single display unit is used to display information for resolving the abnormality when an abnormality occurs. [Explanation of symbols]

[0086] 10 Image forming device 11 Paper tray 12 Main Unit 12a Exterior cover 13 Interface Decaler 14 Interposer 15 Static Eliminator 16 Monitoring Gate 17 Stacker 18 Tenchi Trima Krisa 19 Paper folding unit 20 Saddle stitching finisher 21 Trimmer folder 22 Print Server 23 Main Monitor 24 Sub-monitor 30 Control Unit 30a processor 30b memory 30c storage section 31 Control Bus

Claims

1. A main display unit; At least one sub-display unit; a processor, The processor: When an abnormality occurs in the system, information for resolving the abnormality is displayed on the main display unit. When the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, information for resolving the abnormality is displayed on the sub-display unit. Information processing system.

2. It has a housing divided into multiple areas, the sub-display unit is disposed inside an exterior cover of at least one of the plurality of regions of the housing, The processor: When the information for resolving the abnormality includes information indicating that an exterior cover of the area where the sub-display unit is arranged should be opened, the information for resolving the abnormality is displayed on the sub-display unit of the area. The information processing system according to claim 1 .

3. The processor: When the information for resolving the abnormality does not include information indicating that an exterior cover for the area where the sub-display unit is located should be opened, and when the distance from the main display unit to the location where the abnormality has occurred is longer than the distance from the sub-display unit to the location where the abnormality has occurred, information indicating that an exterior cover for the area where the sub-display unit is located should be opened is displayed on the main display unit, and information for resolving the abnormality is displayed on the sub-display unit. The information processing system according to claim 2 .

4. The processor: When the information for resolving the abnormality does not include information indicating that an exterior cover of the area where the sub-display unit is arranged should be opened, and when the distance from the main display unit to the location where the abnormality has occurred is shorter than the distance from the sub-display unit to the location where the abnormality has occurred, the information for resolving the abnormality is displayed only on the main display unit. The information processing system according to claim 2 .

5. The processor: For each location where an abnormality has occurred, information for resolving the abnormality is displayed using system information in which the distance from the main display unit to the location where the abnormality has occurred and the distance from the sub-display unit to the location where the abnormality has occurred are recorded. The information processing system according to claim 1 .

6. The system information is recorded with the priority for each abnormality location. The processor: When abnormalities occur in multiple locations simultaneously, information for resolving the abnormalities is displayed in order of highest priority. The information processing system according to claim 5 .

7. When an abnormality occurs in the system, displaying information for resolving the abnormality on the main display unit; a step of displaying information for resolving the abnormality on the sub-display unit when the distance from the main display unit to the abnormality occurrence location is longer than the distance from the sub-display unit to the abnormality occurrence location; A program that causes a computer to execute the following.

Images