Service support system, service support method, and service support program

Abstract

To provide a service support system, a service support method, and a service support program which support so that a user's vehicle can use an appropriate service supply device.SOLUTION: A service support system supports service at a service supply place which supplies service to a vehicle. The service support system detects that a user's vehicle has entered a predetermined area of the service supply place, and transmits service position information which identifies a position of a first service supply device, to a terminal of the user, when detecting that the user's vehicle has entered the predetermined area.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a service support system, a service support method, and a service support program. [Background technology]

[0002] Patent Document 1 discloses a supply reservation system that eliminates the need to wait until supply starts at an external supply facility for supplying a power source to equipment on a self-service basis.

[0003] The supply reservation system disclosed in Patent Document 1 includes multiple external supply facilities for self-service power supply to devices, a management server device capable of communicating with the external supply facilities, and a customer-owned mobile terminal device capable of communicating with the management server device via a network. When supply reservation information including at least the external supply facility to be supplied and the reservation time is input into the mobile terminal device, the mobile terminal device transmits the input supply reservation information together with the identification information of the mobile terminal device to the management server device. When the management server device receives the supply reservation information, it generates a supply reservation key based on the supply reservation information and transmits the generated reservation key and the supply reservation information to the external supply facility specified in the supply reservation information, while also transmitting the reservation key to the mobile terminal device. When the external supply facility specified in the supply reservation information reads the reservation key from the mobile terminal device within a predetermined period, it permits supply from the external supply facility. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2022-099339 Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the supply reservation system disclosed in Patent Document 1, there are cases where only some of the multiple external supply facilities are available for reservation. In such cases, a user who has made a reservation may mistakenly try to use a facility that is not available for reservation. This results in the user having to search for available facilities and move their car, or the store clerk having to guide the user to available facilities, which requires effort.

[0006] The present disclosure has been made in consideration of the above-mentioned problems, and aims to provide a service support system, a service support method, and a service support program that can improve the quality of service provided to vehicles at service supply stations. [Means for solving the problem]

[0007] The service support system of the present disclosure is a service support system that supports services at a service supply station that supplies services to vehicles, and includes a first service supply device that can be reserved and a second service supply device that cannot be reserved, and is equipped with an approach detection means that detects that a user's vehicle has entered a specified area of ​​the service supply station based on service reservation information registered by the user, and a service location information transmission means that, when the approach detection means detects that the user's vehicle has entered the specified area, transmits service location information that identifies the location of the first service supply device to the user's terminal.

[0008] The service support method disclosed herein is a service support method for supporting services at a service supply station that supplies services to vehicles, and includes the steps of detecting that a user's vehicle has entered a specified area of ​​the service supply station based on service reservation information registered by the user, and, when the approach detection means detects that the user's vehicle has entered the specified area, transmitting service location information to the user's terminal that identifies the location of a service supply device that can be reserved.

[0009] The service support program of the present disclosure is a service support program that supports services at a service supply station that supplies services to vehicles, and causes a computer to execute the following steps: detecting that a user's vehicle has entered a specified area of ​​the service supply station based on service reservation information registered by the user; and, when the approach detection means detects that the user's vehicle has entered the specified area, transmitting service location information to the user's terminal that identifies the location of a service supply device that can be reserved. [Effects of the Invention]

[0010] According to the present disclosure, it is possible to provide a support system, a service support method, and a service support program that can improve the quality of service provided to vehicles at a service station. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a block diagram showing an example of the configuration of a service support system according to an embodiment of the present invention. [Figure 2] 1 is a block diagram showing an example of the configuration of a service support system according to an embodiment of the present invention. [Figure 3] 1 is a block diagram showing an example of the configuration of a first service supply device according to an embodiment of the present invention. [Figure 4] FIG. 2 is a block diagram showing an example of the configuration of a second service supply device according to an embodiment of the present invention. [Figure 5] 2 is a block diagram showing an example of the configuration of a service supply center server according to an embodiment of the present invention; FIG. [Figure 6] FIG. 4 is a diagram illustrating an example of a management table according to an embodiment of the present invention. [Figure 7] FIG. 2 is a block diagram showing an example of the configuration of a terminal according to an embodiment of the present invention. [Figure 8] 1 is a diagram illustrating an example of the configuration of a service support system according to an embodiment of the present invention. [Figure 9]FIG. 1 is a diagram showing an example of augmented reality (AR) being used on the display unit of a car navigation device according to one embodiment of the present invention. [Figure 10] 1 is a diagram illustrating an example of the configuration of a service support system according to an embodiment of the present invention. [Figure 11] FIG. 1 is a diagram showing an example of using augmented reality (AR) on a display unit of a terminal according to an embodiment of the present invention. [Figure 12] FIG. 2 is a flowchart illustrating an example of processing in the service support system according to the embodiment of the present invention. [Figure 13] FIG. 1 is a block diagram illustrating an example of the configuration of a computer device. DETAILED DESCRIPTION OF THE INVENTION

[0012] First Embodiment A service support system according to a first embodiment of the present invention will be described below with reference to the drawings.

[0013] Fig. 1 is a schematic diagram showing an example of the configuration of a service support system according to the present embodiment 1. The service support system S1 according to the present embodiment 1 is a service support system that supports services at a service supply station that provides services to vehicles. As shown in Fig. 1, this service support system S1 has an approach detection means M1 and a service position information transmission means M2.

[0014] The approach detection means M1 detects that the user's vehicle has entered a predetermined area of ​​the service supply station based on the reservation information for the service registered by the user.

[0015] When the approach detection means M1 detects that the user's vehicle has entered a predetermined area, the service location information transmission means M2 transmits service location information specifying the location of the first service supply device to the user's terminal.

[0016] According to the service support system S1 of this embodiment 1, users who have made reservations can be notified of the locations of service supply devices that can be reserved, thereby improving the quality of service for vehicles at service supply points without placing a burden on store staff to guide cars, etc.

[0017] <Embodiment 2> A service support system according to embodiment 2 of the present invention will be described below with reference to the drawings. Fig. 2 is a schematic diagram showing an example of the configuration of the service support system according to embodiment 2. The service support system S2 according to this embodiment includes a first service supply device 11, a second service supply device 12, a service supply station server 13, a vehicle detection device 14, a terminal 21, and a vehicle 31. Here, the first service supply device 11 is a device that allows reservations for service use, for example, a device that allows reservations for service use in advance using the terminal 21 and payment using the terminal 21 after service use. The second service supply device 12 is a device that does not allow reservations for service use, for example, a device that does not allow payment using the terminal 21 and only allows payment by cash.

[0018] The service supply point 1 is equipped with a first service supply device 11, a second service supply device 12, a service supply point server 13, and a vehicle detection device 14. The service supply point server 13 does not have to be installed within the service supply point 1, but may be installed outside the service supply point 1. The service supply point server 13 may be installed in each single service supply point 1, but typically executes predetermined processing for multiple service supply points 1. In FIG. 2, the user's terminal 21 and vehicle 31 are located outside the service supply point 1, but when the user uses the service support system S2 to receive a service such as refueling at the service supply point 1, they move into the area of ​​the service supply point 1.

[0019] The first service supply device 11 has a function of providing one or more services to the vehicle 31. The services provided include, for example, a service of refueling the vehicle 31 with oil such as gasoline or diesel as a power source, a service of supplying electricity or hydrogen as a power source for the vehicle 31, a cleaning service for the vehicle 31, etc. When using the first service supply device 11, the payment method may be a method in which the user pays by directly operating the first service supply device 11, or a method in which the user pays using the terminal 21. The service supply station 1 may include a plurality of first service supply devices 11. Each first service supply device 11 may provide a different service from the plurality of services described above.

[0020] 3 is a block diagram showing an example of the configuration of the first service supply device 11 according to one embodiment of the present invention. In this embodiment, the first service supply device 11 includes a control unit 111, a communication unit 112, and a supply unit 113.

[0021] The control unit 111 executes various functions of the service providing device using, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a working memory, a non-volatile storage device storing a control program, etc. The control unit 111 can also be configured to include an IC (Integrated Circuit).

[0022] The communication unit 112 communicates directly and indirectly with the service provision point server 13 .

[0023] The supply unit 113 provides services to the vehicle 31 and includes, for example, a supply device for gasoline and diesel, a cleaning device for the vehicle 31, as well as equipment necessary for providing the service, such as a banknote handling device, a coin handling device, a card reader, a printer, a display device, and an input device.

[0024] The second service supply device 12 shown in FIG. 2 has the function of providing one or more of a plurality of services, similar to the first service supply device 11. However, the payment method for the second service supply device 12 can only be a method of directly operating the service supply device, for example, a cash payment method. In other words, the second service supply device 12 does not support a method of payment using the terminal 21. Note that the service supply point 1 may have multiple second service supply devices 12, or may not have even one. Furthermore, each second service supply device 12 may provide a different service.

[0025] FIG. 4 is a block diagram showing an example of the configuration of the second service supply device 12 according to an embodiment of the present invention. In the second embodiment, the second service supply device 12 has a control unit 121, a communication unit 122, and a supply unit 123, but the only method of payment that can be used is to pay by directly operating the second service supply device 12. The explanation of each unit will be omitted as it overlaps with the explanation of the first service supply device 11.

[0026] When the service supply point server 13 shown in FIG. 2 receives reservation information from the terminal 21 via a communication network, it detects whether the terminal 21 is within a predetermined area of ​​the service supply point 1. For example, the location information of the terminal 21 is used for the detection. In this case, the service supply point server 13 acquires the location information of the terminal 21 at regular intervals and detects the approach of the terminal 21 to the service supply point 1. Note that the predetermined area of ​​the service supply point 1 does not necessarily mean within the premises of the service supply point 1. In other words, the predetermined area can be set in accordance with the purpose of providing the service support system S2, and may be, for example, within a predetermined distance from the location of the service supply point 1, or within an area determined assuming that the service supply point 1 can be reached within a predetermined time.

[0027] When the service supply point server 13 detects that the terminal 21 has entered a predetermined area of ​​the service supply point 1, it transmits service location information specifying the location of the first service supply device 11 to the terminal 21 via the communication network. The service location information may be in the form of, for example, text, image, video, or two-dimensional code, or may be visually represented as augmented reality (AR) on the display of the terminal 21 by utilizing the imaging function of the terminal 21.

[0028] Furthermore, the service supply point server 13 determines whether or not the user's vehicle 31 is located within the area available to the first service supply device 11, based on vehicle detection information received from the vehicle detection device 14, which will be described later. In order to make such a determination, the service supply point server 13 needs to identify the vehicle 31 in which the user holding the terminal 21 is riding. The service supply point server 13 may identify the vehicle 31 in which the user holding the terminal 21 is riding, based on vehicle information such as the model, color, or license plate number of the vehicle 31 included in the reservation information, or vehicle information associated with the reservation information in a database.

[0029] 5 is a block diagram showing an example of the configuration of the service supply center server 13 according to one embodiment of the present invention. In this embodiment, the service supply center server 13 includes a control unit 131, a communication unit 132, and an information management unit 133.

[0030] The control unit 131 executes various functions of the service supply point server 13 using, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a working memory, and a non-volatile storage device that stores control programs. The control unit 131 can also be configured to include an IC (Integrated Circuit).

[0031] The communication unit 132 performs two-way communication with the first service supply device 11, the second service supply device 12, the vehicle detection device 14, and the terminal 21. The communication unit 132 communicates directly and indirectly with the first service supply device 11, the second service supply device 12, and the vehicle detection device 14, and communicates with the terminal 21 via a network including the Internet.

[0032] The information management unit 133 records, for example, a store ID (store identification information), a lane number (number) where the service supply device is installed, service type information specifying the type of service to be provided, and information indicating whether the service supply device is available for reservation in a management table. Here, the lane number functions as identification information for the service supply device. FIG. 6 shows an example of a management table according to one embodiment of the present invention. As shown in FIG. 6, the management table stores lane numbers for which reservations are available, information on the types of services that can be provided, such as oil type and car wash, and information indicating whether reservations are available. In FIG. 6, a service supply device with "available" in the reservation column corresponds to the first service supply device 11 in the second embodiment, and a service supply device with "unavailable" in the reservation column corresponds to the second service supply device 12 in the second embodiment. Furthermore, the items recorded in the management table are not limited to these.

[0033] The vehicle detection device 14 is installed within the service supply station 1 and detects vehicles 31 within the service supply station 1. The vehicle detection device 14 is, for example, but is not limited to, an imaging device such as a camera that detects vehicles 31 within the service supply station 1 by photographing them, or a vehicle detection sensor installed in each lane within the service supply station 1. Furthermore, the vehicle detection device 14 transmits vehicle detection information such as photographed images, videos, or sensor detection information to the service supply station server 13 via a communication network.

[0034] The terminal 21 used by the user is, for example, a mobile terminal such as a smartphone terminal or a mobile terminal that can be carried by the user. Typically, the terminal 21 is set in a state in which an application program for using the service according to this embodiment can be executed. The terminal 21 has a function of communicating with the service supply center server 13 and other communication devices via a communication network including the Internet, a function of transmitting location information, a function of settling the fee for the service on the terminal 21, an imaging function, and / or a function of displaying images and videos on a display. Here, there may be a plurality of terminals 21, and the functions of the respective terminals 21 may be different.

[0035] The terminal 21 transmits service reservation information to the service supply center server 13. The reservation information includes the content of the service to be received by the vehicle 31 and terminal information of the terminal 21. Furthermore, the terminal 21 transmits the service reservation information to the service supply center server 13, and when the service supply center server 13 receives the reservation information, it transmits location information of the terminal 21 to the service supply center server 13 at predetermined time intervals. The transmission interval for transmitting the location information is not particularly limited, but is preferably several seconds to several tens of seconds in accordance with the purpose of providing the service support system S2. Furthermore, the transmission interval for the location information may be changed as appropriate in accordance with the time of day and the degree of congestion at the service supply center 1. Furthermore, it is also possible to use the service support system S2 more smoothly by preparing in advance in the terminal 21 an application program having functions such as transmitting reservation information and periodically transmitting location information.

[0036] The terminal 21 receives service location information specifying the location of the first service provider 11 from the service provider server 13 .

[0037] When the service supply point server 13 determines that the user's vehicle 31 is within an area where the first service supply device 11 is available, the terminal 21 receives the identification information necessary to use the first service supply device 11.

[0038] The vehicle 31 is a general vehicle such as a passenger car, a motorcycle, a bus, or a truck, and is not particularly limited.

[0039] 7 is a block diagram showing an example of the configuration of a terminal 21 according to an embodiment of the present invention. In this embodiment, the terminal 21 includes a control unit 211, a communication unit 212, an input unit 213, a display unit 214, and an imaging unit 215.

[0040] The control unit 211 executes various functions of the terminal 21 using, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a working memory, and a non-volatile storage device that stores control programs. The control unit 211 can also be configured to include an IC (Integrated Circuit).

[0041] The communication unit 212 performs bidirectional communication with the first service provision device 11 and the service provision center server 13. The communication unit 212 is configured to be able to perform short-range wireless communication with the first service provision device 11, such as Bluetooth (registered trademark) and NFC (Near Field Communication), wireless communication via a wireless LAN connection such as Wi-Fi (registered trademark), infrared wireless communication, etc., and is configured to be able to perform communication with the service provision center server 13 via a network including the Internet.

[0042] The input unit 213 inputs reservation information required to use the service support system S2. For example, the input is performed using a display with a liquid crystal touch panel, a display with an organic EL touch panel, a keyboard, or the like, but the input device is not limited to these. The reservation information includes, for example, information such as a customer information ID, service content, service unit price, and vehicle information of the vehicle 31, but is not limited to these. The reservation information input by the input unit 213 is transmitted to the service supply center server 13 by the communication unit.

[0043] The display unit 214 displays information necessary for using the service support system S2. For example, the display unit 214 may be a display device including a liquid crystal display or an organic EL display, but the display device is not limited to these. The displayed information may be a virtual keyboard for inputting reservation information by the input unit 213, service location information transmitted from the service supply center server 13, or identification information necessary for using the first service supply device 11. The display unit 214 and the input unit 213 may also be configured integrally as a display with a touch panel.

[0044] The imaging unit 215 reads information necessary to use the service support system S2. For example, when identification information necessary to use the first service supply device 11 is received as a two-dimensional code, the imaging unit 215 is used to read the two-dimensional code.

[0045] The service support system S2 according to the second embodiment of the present invention makes it possible to read identification information using the terminal 21 inside the vehicle 31. This eliminates the need to install a two-dimensional code outside the vehicle 31 to use the service supply device, and also eliminates the need for space to install the two-dimensional code, making it possible to effectively utilize the site of the service supply station 1. <Example of processing in the service support system>

[0046] Here, an outline of a processing example in the service support system according to the second embodiment will be described with reference to Fig. 8. After a user makes a refueling reservation, the location information of terminal 21 is transmitted to service supply point server 13 at predetermined transmission intervals. As a result, service supply point server 13 monitors the location information of terminal 21 (S11).

[0047] The service supply point server 13 monitors the location information transmitted from the terminal 21, and determines whether the terminal 21 has entered a predetermined area of ​​the service supply point 1, i.e., whether the vehicle 31 has entered the predetermined area. When the service supply point server 13 determines that the vehicle 31 has entered the predetermined area, it notifies the car navigation device 41 installed in the vehicle 31 of the identification information of the available lane (S12). At this time, the service supply point server 13 notifies, as the identification information of the available lane, the identification information of the lane in which a service supply device that can accept reservations and that can supply the type of fuel (service type) specified by the refueling reservation is installed.

[0048] An example of how the car navigation device 41 displays available lanes using the AR function is shown in Fig. 9. As shown in Fig. 9, a display showing available lanes is superimposed on an image captured by a camera (on-board camera) mounted on the vehicle 31 on the screen. In this example, three weighing machines (corresponding to service supply devices) are displayed, with a circle marking available weighing machines and an X marking unavailable weighing machines.

[0049] Next, the vehicle detection device 14 detects from the obtained vehicle detection information that the vehicle 31 that has reserved refueling has arrived at an available lane, and notifies the service supply point server 13 (S13). At this time, the detection of the arrival of the vehicle may be performed by the service supply point server 13 based on the vehicle detection information, rather than by the vehicle detection device 14.

[0050] When the service supply point server 13 recognizes that the vehicle 31 has arrived at an available lane, it transmits image information of a QR code (registered trademark) including identification information for refueling to the car navigation device 41 (S14). The car navigation device 41 receives the image information of the QR code and displays the QR code on the screen.

[0051] A user in a vehicle 31 can see the map displayed on the car navigation device 41. The QR code (registered trademark) is read by photographing it with the imaging unit 215 of the terminal 21, and refueling is carried out according to the refueling reservation (S15).

[0052] Next, an outline of another processing example in the service support system according to the second embodiment will be described with reference to Fig. 10. When a user makes a refueling reservation, the location information of terminal 21 is then transmitted to service supply point server 13 at predetermined transmission intervals. As a result, service supply point server 13 monitors the location information of terminal 21 (S21).

[0053] The service supply point server 13 monitors the location information transmitted from the terminal 21, and determines whether the terminal 21 has entered a predetermined area of ​​the service supply point 1, i.e., whether the vehicle 31 has entered the predetermined area. When the service supply point server 13 determines that the vehicle 31 has entered the predetermined area, it notifies the terminal 21 of the identification information of an available lane (S22). At this time, the service supply point server 13 notifies, as the identification information of the available lane, the identification information of a lane in which a service supply device that is a reservable service supply device and that can supply the type of fuel (service type) specified by the refueling reservation is installed.

[0054] Next, the vehicle detection device 14 detects from the obtained vehicle detection information that the vehicle 31 that has reserved refueling has arrived at an available lane, and notifies the service supply point server 13 (S23). At this time, the detection of the arrival of the vehicle may be performed by the service supply point server 13 based on the vehicle detection information, rather than by the vehicle detection device 14.

[0055] When the service supply point server 13 recognizes that the vehicle 31 has arrived at an available lane, it transmits QR code information including identification information for refueling to the terminal 21 (S24).

[0056] The terminal 21 receives the QR code information, extracts the identification information for refueling through the processing of the application program, and refuels in accordance with the refueling reservation (S25).

[0057] An example of terminal 21 displaying available lanes using the AR function is shown in Fig. 11. As shown in Fig. 11, a display indicating available lanes is superimposed on an image captured by the imaging function of terminal 21 on the screen of terminal 21. In this example, three weighing machines (corresponding to service supply devices) are displayed, with a circle marking available weighing machines and an X marking unavailable weighing machines.

[0058] FIG. 12 is a flow diagram illustrating an example of processing in the service support system according to the second embodiment.

[0059] First, a user who wishes to reserve a service operates terminal 21 to transmit reservation information from terminal 21 to service supply center server 13 via the communication network (S101). The reservation information includes, for example, a customer information ID that is identification information for the user, oil type (car wash) information that indicates the type of service, and service unit price information that indicates the unit price of the service. Service supply center server 13 receives the reservation information transmitted from terminal 21 and stores it in a predetermined storage means (S102).

[0060] Next, while moving, terminal 21 transmits location information based on the GPS system at regular intervals to service supply point server 13. Service supply point server 13 monitors the location information of terminal 21, and based on the location information received at regular intervals, service supply point server 13 detects whether terminal 21 is within a predetermined area of ​​service supply point 1 (S103).

[0061] The service supply point server 13 detects whether the terminal 21 is within a predetermined area of ​​the service supply point 1, that is, determines whether the terminal 21 has entered the point (S104). If the service supply point server 13 determines that the terminal 21 has entered the point (YES in S104), it extracts a lane number (identification information) that identifies a service supply device that meets these conditions based on the type of service (here, the type of oil) included in the user's reservation information, the information on the type of oil associated with the identification information of this service supply point 1 stored in the management table, and information indicating whether a reservation is possible (S105). On the other hand, if the service supply point server 13 determines that the terminal 21 has not entered the point (NO in S104), it returns to step S103 and again receives the location information of the terminal 21 at regular intervals.

[0062] Next, the service supply point server 13 transmits the lane number as identification information for identifying the reservable service supply point, i.e., service location information, to the car navigation device 41 or the terminal 21 (S106). When the car navigation device 41 receives this information, the car navigation device 41 displays the information for identifying the service location. When the terminal 21 receives this information, the terminal 21 displays the information for identifying the service location.

[0063] When the car navigation device 41 and the terminal 21 use the AR function to display information identifying the service location, for example, available lanes are displayed with a circle and unavailable lanes are displayed with an X (S107). The user drives the vehicle 31 and moves to an available lane by looking at the display of the car navigation device 41 or the terminal 21. Here, the vehicle detection device 14 detects the location information of the vehicle 31 carrying the terminal 21, and transmits the obtained vehicle detection information to the service supply center server 13. The service supply center server 13 detects whether the vehicle 31 has moved into an area where the specified first service supply device 11 is available (S108). Here, the detection of the vehicle 31 may be performed by the vehicle detection device 14. When the service supply center server 13 detects the vehicle 31, the service supply center server 13 transmits identification information required for using the service to the car navigation device 41 or the terminal 21 (S109).

[0064] When the identification information required to use the service is transmitted to the car navigation device 41, the car navigation device 41 displays the received identification information as a QR code (registered trademark) on the display (S111). The user reads the QR code displayed on the display of the car navigation device 41 using the terminal 21 (S112), and becomes able to use the service (S114).

[0065] When transmitting identification information required for using a service to terminal 21, terminal 21 directly receives the identification information required for the service from service provision center server 13. Terminal 21 receives the identification information and extracts the necessary information (S113), thereby enabling the use of the service in the same way as when QR code (registered trademark) information is read using the terminal (S114). Reception of the identification information can be confirmed, for example, by displaying a confirmation button on the display of terminal 21 and having the user press the confirmation button, but this method is not particularly limited.

[0066] 13 is a block diagram showing an example of the configuration of a computer device that can be used as the service supply point server 13, etc. The computer device 500 has a processor 510 such as a CPU (Central Processing Unit), a storage unit 520, a ROM (Read Only Memory) 530, a RAM (Random Access Memory) 540, a communication interface (IF: Interface) 550, and a user interface 560.

[0067] The communication interface 550 is an interface for connecting the computer device 500 to a communication network via wired communication means or wireless communication means, etc. The user interface 560 includes a display unit such as a display, and an input unit such as a keyboard, a mouse, and a touch panel.

[0068] The storage unit 520 is an auxiliary storage device that can store various types of data. The storage unit 520 does not necessarily have to be a part of the computer device 500, but may be an external storage device or a cloud storage connected to the computer device 500 via a network.

[0069] The ROM 530 is a non-volatile storage device. For example, a semiconductor storage device such as a flash memory with a relatively small capacity is used for the ROM 530. The programs executed by the CPU 510 can be stored in the storage unit 520 or the ROM 530. The storage unit 520 or the ROM 530 stores various programs that realize the functions of each unit of the policy modifying device 100.

[0070] The program includes instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more functions described in the embodiments. The program may be stored in a non-transitory computer-readable medium or a tangible storage medium. By way of example and not limitation, computer-readable media or tangible storage media include RAM, ROM, flash memory, solid-state drive (SSD) or other memory technology, compact discs (CDs), digital versatile discs (DVDs), Blu-ray discs or other optical disc storage, magnetic cassettes, magnetic tapes, magnetic disk storage or other magnetic storage devices. The program may also be transmitted on a transitory computer-readable medium or a communication medium. By way of example and not limitation, transitory computer-readable media or communication media include electrical, optical, acoustic, or other forms of propagated signals.

[0071] The RAM 540 is a volatile storage device. Various semiconductor memory devices such as DRAM (Dynamic Random Access Memory) or SRAM (Static Random Access Memory) are used for the RAM 540. The RAM 540 can be used as an internal buffer for temporarily storing data, etc. The CPU 510 loads a program stored in the storage unit 520 or the ROM 530 into the RAM 540 and executes it. The CPU 510 executes the program, thereby realizing the functions of each unit in the policy modification device 100. The CPU 510 may have an internal buffer for temporarily storing data, etc.

[0072] In the present disclosure, a device such as a computer does not necessarily have to be configured as a single device, but may be configured using multiple physically separated devices.

[0073] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Each embodiment can be combined with other embodiments as appropriate.

[0074] Each drawing is merely an example for describing one or more embodiments. Each drawing may relate not only to one particular embodiment, but also to one or more other embodiments. As will be understood by those skilled in the art, various features or steps described with reference to any one drawing can be combined with features or steps shown in one or more other drawings to create, for example, an embodiment not explicitly shown or described. Not all features or steps shown in any one drawing are necessary to describe an exemplary embodiment, and some features or steps may be omitted. The order of steps described in any drawing may be changed as appropriate.

[0075] As described above, the present disclosure can provide a service support system, a service support method, and a service support program that support a user's vehicle to use an appropriate service supply device.

[0076] A part or all of the above-described embodiments can be described as, but not limited to, the following supplementary notes.

[0077] [Supplementary Note 1] A service support system that supports services at a service supply station that supplies services to vehicles, including a first service supply device that can be reserved and a second service supply device that cannot be reserved, comprising: an approach detection means that detects that a user's vehicle has entered a predetermined area of ​​the service supply station based on reservation information for the service registered by the user; and a service location information transmission means that, when the approach detection means detects that the user's vehicle has entered the predetermined area, transmits service location information that identifies the location of the first service supply device to a terminal of the user. [Supplementary Note 2] The service support system according to Supplementary Note 1, wherein the approach detection means detects that the user's vehicle has entered the predetermined area based on location information transmitted from the terminal held by the user. [Supplementary Note 3] The service support system according to Supplementary Note 1 or 2, wherein the presence of the user's vehicle in an area where the first service supply device is available is detected based on vehicle detection information obtained by a vehicle detection device installed at the service supply station. [Supplementary Note 4] The service support system according to Supplementary Note 3, wherein, when it is detected that the user's vehicle is in an area where the first service supply device is available, it transmits identification information required for use of the first service supply device to the terminal. [Supplementary Note 5] The service support system according to Supplementary Note 4, wherein, when the identification information is transmitted to a device other than the terminal held by the user, the terminal is used to read the identification information displayed on the device, thereby permitting use of the first service supply device. [Supplementary Note 6] The service support system according to Supplementary Note 1, wherein the service location information is visually represented as augmented reality (AR) on the display of the terminal. [Supplementary Note 7] A service support method for supporting services at a service supply point that supplies services to vehicles, comprising the steps of: detecting that a user's vehicle has entered a predetermined area of ​​the service supply point based on reservation information for the service registered by the user, and transmitting service location information specifying the location of a service supply device that can be reserved to a terminal of the user when it is detected that the user's vehicle has entered the predetermined area. [Supplementary Note 8] A service support program for supporting services at a service supply point that supplies services to vehicles, comprising the steps of: detecting that a user's vehicle has entered a predetermined area of ​​the service supply point based on reservation information for the service registered by the user, and transmitting service location information specifying the location of a service supply device that can be reserved to a terminal of the user when it is detected that the user's vehicle has entered the predetermined area.Some or all of the elements (e.g., configurations and functions) described in Supplementary Notes 2 to 6 may also be dependent on Supplementary Notes 7 and 8 in the same dependency relationship as Supplementary Notes 2 to 6. Some or all of the elements described in any Supplementary Note may be applied to various hardware, software, recording means for recording software, systems, and methods. [Explanation of symbols]

[0078] 1 Service supply point 11 First service supply device 12 Second service supply device 13 Service supply point server 14 Vehicle detection device 21 Terminal 31 Vehicle 41 Car navigation device 111, 121, 131, 211 Control unit 112, 122, 132, 212 Communication unit 113, 123 Supply unit 133 Information management unit 214 Display unit 215 Imaging unit 500 Computer device 510 Processor 520 Storage unit 530 ROM 540 RAM 550 Communication interface (IF: Interface) 560 User interface M1 Approach detection means M2 Service position information transmission means S1 Service support system S2 Service support system

Claims

1. A service support system that supports services at a service supply station that supplies services to vehicles, including a first service supply device that can be reserved and a second service supply device that cannot be reserved, comprising: an approach detection means that detects that a user's vehicle has entered a specified area of ​​the service supply station based on reservation information for the service registered by the user; and a service location information transmission means that, when the approach detection means detects that the user's vehicle has entered the specified area, transmits service location information that identifies the location of the first service supply device to the user's terminal.

2. 2. The service support system according to claim 1, wherein the approach detection means detects that the user has entered the predetermined area based on location information transmitted from the terminal held by the user.

3. The service support system according to claim 1 or 2, wherein the presence of the user's vehicle within an area where the first service supply device is available is detected based on vehicle detection information captured by a vehicle detection device installed at the service supply station.

4. 4. The service support system according to claim 3, wherein, when it is detected that the user's vehicle is within an area where the first service supply device is available, identification information required to use the first service supply device is transmitted to the terminal.

5. The service support system of claim 4, wherein when the identification information is sent to a device other than the terminal held by the user, the terminal is used to read the identification information displayed on the device, thereby permitting use of the first service supply device.

6. The service support system according to claim 1 , wherein the service location information is visually represented as augmented reality (AR) on a display of the terminal.

7. A service support method for supporting services at a service supply station that supplies services to vehicles, comprising: a step of detecting that a user's vehicle has entered a specified area of ​​the service supply station based on reservation information for the service registered by the user; and a step of transmitting service location information that identifies the location of a service supply device that can be reserved to the user's terminal when it is detected that the user's vehicle has entered the specified area.

8. A service support program that supports services at a service supply station that supplies services to vehicles, the program causing a computer to execute the steps of: detecting that a user's vehicle has entered a specified area of ​​the service supply station based on reservation information for the service registered by the user; and, when it is detected that the user's vehicle has entered the specified area, transmitting service location information that identifies the location of a service supply device that can be reserved to the user's terminal.

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