Business support device

Abstract

To enhance multi-skilling and operational leveling of a business executor, and to improve productivity.SOLUTION: A business support device 10 comprises: a display part 11 which outputs a business acquisition button on a screen of a business executor's terminal 30; and an acquisition part 14 which, in response to pressing of the button by the business executor, randomly acquires at least one business data piece among a plurality of business data pieces and assigns the acquired business data to the business executor.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a business support device, a business support method, and a business support program. [Background technology]

[0002] A system has been established for accepting requests from customers and the like (see Non-Patent Document 1). The business acceptor saves the accepted request in a specific area to send it to a business implementer. The business implementer retrieves the request from the specific area, checks the request content, and then assigns it to a skilled business implementer to carry out the work (see Non-Patent Document 2). [Prior art documents] [Non-patent literature]

[0003] [Non-Patent Document 1] “Inquiries”, NTT East Japan, [online], [searched May 8, 2024],<URL: https: / / www.ntt-east.co.jp / contact / > [Non-patent document 2] “What is a front office? Differences from a back office | Roles and characteristics of each,” BOXIL, [online], [Retrieved May 8, 2024]<URL: https: / / boxil.jp / mag / a1644 / #1644-10-1> Summary of the Invention [Problem to be solved by the invention]

[0004] However, because the intermediate "pre-processing work" of confirming the request content and assigning it to skilled personnel required manpower, processing requests was inefficient. Furthermore, because requests were assigned according to the skill level of the person performing the work, it was difficult to develop multi-skilled workers and level out their workload. Furthermore, because the assigned work was a "passive" task based on a request from the work recipient, the improvement in work productivity was limited.

[0005] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide multi-skilled workers, level out work loads, and further improve productivity. [Means for solving the problem]

[0006] A business support device according to one embodiment of the present invention includes a display unit that outputs a business acquisition button to the screen of a business implementer's terminal, and an acquisition unit that randomly acquires at least one business data item from among a plurality of business data items in response to the business implementer pressing the button, and assigns the acquired business data item to the business implementer.

[0007] One aspect of the business support method of the present invention is a business support method performed by a business support device, in which multiple business data accepted by a business acceptor or business acceptance means are stored in a memory unit, a button for acquiring business data is output on the screen of a business implementer's terminal, and in response to the business implementer pressing the button, at least one business data item is randomly acquired from the multiple business data items, and the acquired business data item is assigned to the business implementer.

[0008] A business support program according to one aspect of the present invention causes a computer to execute the business support method. [Effects of the Invention]

[0009] According to the present invention, it is possible to provide a technology that can improve productivity by providing multi-skilled workers, leveling out operations, and fostering a competitive environment. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of a business support system. [Figure 2] FIG. 2 is a diagram showing a flow of processing a request for a job. [Figure 3] FIG. 3 is a diagram showing an example of the menu screen. [Figure 4] FIG. 4 is a diagram illustrating an example of business data. [Figure 5]FIG. 5 is a diagram showing a process flow for acquiring a job. [Figure 6] FIG. 6 is a diagram showing an example of the job acquisition screen. [Figure 7] FIG. 7 is a diagram illustrating an example of acquiring a job. [Figure 8] FIG. 8 is a diagram illustrating an example of acquiring a job. [Figure 9] FIG. 9 is a diagram illustrating an example of a hardware configuration of the task assistance device. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. In the description of the drawings, the same parts are designated by the same reference numerals and the description thereof will be omitted.

[0012] [Summary of this disclosure] In order to solve the above problems and achieve the above objectives, this disclosure combines the technical field of play, which is the polar opposite of the technical field of work. Specifically, by implementing the "front-end handling work" task using a system called "gacha" on a computer, the task performer can actively and randomly acquire the task.

[0013] In this way, tasks are acquired randomly by computer, which allows for the multi-skilling of task performers and leveling of workloads. Since there is no need for manpower for "pre-processing work," it also makes request processing more efficient. By changing the task from "handing over" to "taking," task performers can acquire tasks proactively rather than passively, which fosters a competitive environment between task performers and organizations and improves productivity.

[0014] [Overall system configuration] Let us explain the conventional business support system again. The business acceptor saves requests from customers etc. in a specific area. The business implementer retrieves the request from that specific area, checks the content of the request, and assigns it to a skilled business implementer.

[0015] In such a conventional business support system, it is difficult to appropriately allocate business implementers. Therefore, in this embodiment, a business support system using "gacha" is built on a server such as a cloud. By operating business gacha on a server such as a cloud, area-free processing by business implementers is realized, and personnel resources and the amount of personnel activity are optimized.

[0016] FIG. 1 is a diagram showing an example of the configuration of a business support system according to this embodiment.

[0017] The business support system 1 comprises a business support device 10 arranged on a server such as a cloud on the Internet, a plurality of terminals 20 used by a plurality of business recipients, and a plurality of terminals 30 used by a plurality of business implementers.

[0018] The terminal 20 of the business acceptor and the terminal 30 of the business implementer are, for example, personal computers, tablet terminals, or smartphone terminals. The business support device 10 is, for example, a server device. The terminal 20 of the business acceptor and the terminal 30 of the business implementer are each connected to the business support device 10 via a communication network such as the Internet so as to be able to communicate with each other.

[0019] The business support device 10 includes a display unit 11, a save unit 12, a memory unit 13, and an acquisition unit 14.

[0020] The display unit 11 has a function of outputting a menu screen and / or a transition screen from the menu screen on the screen of the terminal 20 of the business acceptor or the terminal 30 of the business implementer.

[0021] The menu screen includes a menu for the business acceptor and a menu for the business implementer. In particular, the menu for the business implementer or its transition screen displays screen transition buttons and a gacha button for business acquisition. In other words, the display unit 11 has a function to output a gacha button for business acquisition to the screen of the business implementer's terminal 30.

[0022] The display unit 11 also has a function to change the color of the gacha button for acquiring a job depending on one or more of the following: the presence or absence of a job, the urgency of the job, the number of remaining jobs, and the time until the job deadline. Note that a gacha button for acquiring a job is prepared for each type of job, and the color of the gacha button can be changed for each type of job.

[0023] The saving unit 12 has a function of saving in the memory unit 13 a plurality of business data for each requested business that is accepted by the business acceptor at the business acceptor's terminal 20 and entered via a menu for the business acceptor.

[0024] The storage unit 13 has a function of storing a plurality of business data.

[0025] The acquisition unit 14 has a function of randomly (for example, first-in, first-out) acquiring at least one piece of business data from the memory unit 13 in response to the business performer pressing the gacha button for acquiring business on the business performer's terminal 30, and assigning the acquired business data to the business performer on the business performer's terminal 30.

[0026] This point will be explained in more detail.

[0027] Business data is generated for each business type, and a gacha button for acquiring the business is also output for each business type. In this case, in response to pressing of each gacha button for each business type, the acquisition unit 14 randomly acquires one or more business data from among the multiple business data for the business type related to the pressed gacha button.

[0028] For example, when the gacha button for task A is pressed, task data is acquired from among a plurality of task data related to task A. In other words, the acquisition unit 14 acquires, in principle, task data of the same type as the task type of the gacha button.

[0029] The acquisition unit 14 can also acquire business data of a different business type from the business type of the pressed gacha button. That is, the acquisition unit 14 has a function of randomly acquiring and allocating business data of a first business type from among a plurality of business data, and also acquiring and allocating business data of a second business type different from the business data of the first business type. The allocation destination is, for example, the same business implementer.

[0030] [How to request work] FIG. 2 is a diagram showing a method by which a job acceptor requests a job to a job implementer.

[0031] Step S101; The business acceptor accesses the business support device 10 using the business acceptor's terminal 20. The display unit 11 of the business support device 10 displays a menu screen, as exemplified in Fig. 3, on the screen of the business acceptor's terminal 20. The menu screen displays a menu for the business acceptor and a menu for the business implementer.

[0032] Step S102; The business recipient presses the "Business Request" button in the business recipient menu. The display unit 11 of the business support device 10 displays a business input screen (not shown) on the screen of the business recipient's terminal 20. On the business input screen, the business recipient selects a business form corresponding to the request content from the customer and inputs the request content from the customer. As a result, business data is generated for each business type. The storage unit 12 of the business support device 10 stores the input business data in the memory unit 13.

[0033] 4 is a diagram showing an example of business data. For example, the business data includes a "request number," a "requester name," a "business content / type," a "related request number," and a "request date and time."

[0034] The "Related Request Number" is used when one or more requests from a customer require multiple task requests. For example, one request from a customer may require multiple tasks of the same task type, Task A1 and Task A2, or multiple tasks of different task types, Task A and Task B. In such cases, the "Request Number" of the other task is saved in the "Related Request Number" field and associated.

[0035] This concludes the description of the method for requesting a business. As multiple business acceptors each execute steps S101 to S102, new business data is sequentially added to the storage unit 13, and multiple business data are saved.

[0036] [How to acquire business] FIG. 5 is a diagram showing how a business operator acquires a business.

[0037] Step S201; The business implementer accesses the business support device 10 using the business implementer's terminal 30. The display unit 11 of the business support device 10 displays the menu screen shown in FIG.

[0038] Step S202; The business implementer presses the "Business Execution" button in the business implementer menu shown in Fig. 3. After that, the display unit 11 of the business support device 10 displays the business execution screen shown in Fig. 6 on the screen of the business implementer's terminal 30.

[0039] The business acquisition screen displays gacha buttons for business acquisition for each business type. Gacha buttons B11 to B15 are buttons for acquiring businesses A to E, respectively.

[0040] The gacha button is color-coded according to the presence or absence of one or more of the remaining number of tasks or the time until the task deadline, and the urgency of the task. For example, white indicates that there is no requested task. Blue indicates that there is requested task, but the urgency is low. Yellow indicates that there is requested task, and the urgency is medium. Red indicates that there is requested task, and the urgency is high. The color of the gacha button can also be changed according to the remaining number of tasks and the task deadline.

[0041] The task acquisition screen also displays a display field B31 for displaying the acquired tasks. The display field B31 shown in Fig. 6 is blank, which indicates that the task has not yet been acquired.

[0042] The business operator can see from Figure 6 that there are tasks A and E. Then, the business operator places the cursor CSL on, for example, the gacha button B15, as shown in Figure 7. At this time, the display unit 11 of the business support device 10 changes the color of the gacha button B15.

[0043] Then, in response to pressing the gacha button B15, the acquisition unit 14 of the business support device 10 randomly acquires one piece of business data from the memory unit 13 from among multiple pieces of business data related to business E, and assigns the acquired business data to the business implementer.

[0044] Thereafter, the display unit 11 of the task support device 10 displays the randomly acquired piece of task data at the top of the display column B31, as shown in FIG.

[0045] Step S203; The business implementer places the cursor CSL on the business data record displayed in the display field B31 and clicks it. The display unit 11 of the business support device 10 displays a business details screen (not shown) showing the detailed contents of the business data on the screen of the business implementer's terminal 30.

[0046] The business operator refers to the business details screen, and if the acquired business can be processed, enters the necessary information and presses the Confirm button. This confirms the allocation of the acquired business data to the business operator, and also confirms the worker for the acquired business.

[0047] In the above steps S201 to S203, one piece of business data is randomly acquired from multiple pieces of business data for each business type, and that business data is assigned to a business implementer. By randomly acquiring business data and assigning it to a business implementer in this way, it is possible to realize multi-skilling of business implementers and leveling of their operations.

[0048] In principle, one piece of business data is acquired per gacha. Therefore, the display field B31 will display the maximum number of business data equal to the number of times the gacha button can be pressed. Once the acquired business data has been processed, another new piece of business data can be acquired (gacha available).

[0049] [Business Acquisition and Display Method] (When obtaining a single ticket) When obtaining a single ticket, the process is as explained above.

[0050] The business operator checks the color of the gacha button and presses the gacha button with the color that indicates the highest urgency. The order of priority for business acquisition is, for example, red, yellow, blue, and white.

[0051] In response to a gacha button being pressed by a business operator, the acquisition unit 14 of the business support device 10 acquires one business from the business of the business type of the gacha button. After that, the display unit 11 of the business support device 10 displays the acquired business in the display column B31, as shown in FIG. 8(a).

[0052] (When related documents are obtained) Since the tasks and related destination tasks assigned with related request numbers are the same request for one case, even if the task types are different, when the task implementer presses the gacha button, the acquisition unit 14 of the task support device 10 acquires all related tasks at once. The display unit 11 of the task support device 10 displays all the related tasks in the display column B31.

[0053] For example, as illustrated in Figure 8(b), when the gacha button B12 for task B is pressed, the business support device 10 not only acquires the business data for task B, but also acquires the business data for task A that is associated with task B by the related request number, displays both tasks in the display column B31, and assigns them to the above-mentioned task implementer.

[0054] [effect] According to this embodiment, the business support device 10 outputs a task acquisition button to the screen of the business implementer's terminal 30, and when the business implementer presses the button, one piece of task data is randomly acquired from the multiple task data accepted by the business accepter's terminal 20, and the acquired task data is assigned to the business implementer on the business implementer's terminal 30, thereby realizing multi-skilling of business implementers and leveling of their workload. Furthermore, since there is no need for manpower for "pre-processing work," the efficiency of request processing can also be improved. By changing the task from "handing over" to "taking over," a competitive environment can be fostered between business implementers and organizations, and productivity can be improved.

[0055] [Variations] In the above embodiment, a case has been described in which a business receiver accepts a business and stores the business in the memory unit 13 of the business support device 10 at the business receiver's terminal 20. On the other hand, it is also possible to accept a request from a customer or the like at a predetermined business reception means and store the request directly in the memory unit 13 without going through the business receiver and the business receiver's terminal 20.

[0056] In this case, the customer or the like inputs the details of their request into a business reception means such as a website. The business reception means transmits the request details input by the customer and accepted to the business support device 10. The saving unit 12 of the business support device 10 saves the request details in the memory unit 13 as business data.

[0057] [others] The present disclosure is not limited to the above-described embodiments, and various modifications are possible within the scope of the present disclosure.

[0058] The business support device 10 of the present embodiment described above can be realized, for example, by using a general-purpose computer system including a CPU 901, a memory 902, a storage 903, a communication device 904, an input device 905, and an output device 906, as shown in Fig. 9. The memory 902 and the storage 903 are storage devices. In the computer system, the CPU 901 executes a predetermined program loaded on the memory 902, thereby realizing each function of the business support device 10.

[0059] The business support device 10 may be implemented by one computer, or by multiple computers, or may be a virtual machine implemented on a computer.

[0060] The program for the business support device 10 can be stored in a computer-readable recording medium such as a HDD, SSD, USB memory, CD, or DVD. The computer-readable recording medium is, for example, a non-transitory recording medium. The program for the business support device 10 can also be distributed via a communication network. [Explanation of symbols]

[0061] 1. Business support system 10 Business support equipment 11 Display section 12 Preservation Department 13 Storage section 14 Acquisition Department 20. Terminal of the person accepting the business 30. Terminal of the service provider 901 CPU 902 memory 903 Storage 904 Communication equipment 905 Input Device 906 Output Device

Claims

1. a display unit that outputs a button for acquiring the business on the screen of the terminal of the business implementer; an acquisition unit that randomly acquires at least one piece of business data from among a plurality of pieces of business data in response to the business implementer pressing the button, and assigns the acquired business data to the business implementer; Business support equipment provided.

2. The system further comprises a storage unit that stores a plurality of pieces of business data accepted by the business acceptor or the business acceptance means in the storage unit, The acquisition unit 2. The business support device according to claim 1, wherein business data is randomly acquired from the storage unit and assigned to the business implementer.

3. The acquisition unit 2. The business support device according to claim 1, wherein business data of a first business type is randomly acquired and assigned from the plurality of business data, and business data of a second business type different from the business data of the first business type is also acquired and assigned.

4. The display unit 2. The task support device according to claim 1, wherein the color of the button is changed according to at least one of the following: the presence or absence of a task, the urgency of the task, the number of remaining tasks, and the time remaining until the task deadline.

5. In a business support method performed by a business support device, storing a plurality of pieces of business data accepted by the business acceptor or the business acceptance means in a storage unit; A button for acquiring the business is output to the screen of the business operator's terminal, In response to the business implementer pressing the button, at least one piece of business data is randomly acquired from the plurality of business data, and the acquired business data is assigned to the business implementer. Business support methods.

6. A business support program that causes a computer to execute the business support method according to claim 5.

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