Management support system and management support program

Abstract

To provide a management support system and a management support program for more effectively supporting the management of a medical institution.SOLUTION: The management support system 10 includes an acquisition processing unit 110 and a presentation processing unit 111. An obtaining processing part 110 obtains result information related to results of a plurality of medical institutions in a other institutes. The presentation processing unit 111 presents the reference information obtained by anonymizing the record information.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a management support system and a program used to support the management of medical institutions. [Background technology]

[0002] As a related technology, a management support system (management support system for medical institutions) that supports the management of medical institutions by providing information to the medical institutions is known (see, for example, Patent Document 1). The management support system according to the related technology performs data analysis using a benchmarking method on performance information of the medical institution (receipt information, discharge summary, salary data, profit and loss calculation data, ordering data, electronic medical record data, etc.) based on a request from the medical institution, and provides the results to the medical institution that made the request.

[0003] Specifically, in the management support system according to the related technology, each medical institution uploads its performance information from its receipt computer to a server (WWW server) on the Internet. The server performs data analysis using benchmarking techniques on the performance information of the medical institution to compare it with the performance information of other medical institutions, and provides the medical institution with the results of the comparison as a report. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2001-319041 Summary of the Invention [Problem to be solved by the invention]

[0005] In the management support system according to the related art, the results of data analysis are provided to the requesting medical institution only after the performance information has been uploaded from a plurality of medical institutions. However, since the performance information of a medical institution includes personal information of patients as well as personal information of staff such as doctors and nurses, it is not easily provided, and it is difficult to collect performance information from a number of medical institutions to serve as a reference for management, for example.

[0006] An object of the present invention is to provide a management support system and a management support program that can more effectively support the management of medical institutions. [Means for solving the problem]

[0007] According to one aspect of the present invention, a management support system includes an acquisition processing unit and a presentation processing unit. The acquisition processing unit acquires performance information relating to the performance of a plurality of other hospitals, each of which is a medical institution. The presentation processing unit presents reference information obtained by anonymizing the performance information.

[0008] A management support program according to another aspect of the present invention is a program for causing a computer to execute an acquisition step and a presentation step. In the acquisition step, performance information relating to the performance of a plurality of other hospitals, each of which is a medical institution, is acquired. In the presentation step, reference information obtained by anonymizing the performance information is presented. [Effects of the Invention]

[0009] According to the present invention, it is possible to provide an information processing system and a management support program that can more effectively provide management support to medical institutions. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a block diagram showing an example of a management support system according to an embodiment of the present invention. [Figure 2]FIG. 2 is a schematic diagram showing an example of a management support system according to an embodiment of the present invention. [Figure 3] FIG. 3 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 4] FIG. 4 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 5] FIG. 5 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 6] FIG. 6 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 7] FIG. 7 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of a management analysis screen displayed in the management support system according to the embodiment of the present invention. [Figure 9] FIG. 9 is a diagram showing an example of a condition setting screen displayed in the management support system according to the embodiment of the present invention. [Figure 10] FIG. 10 is a diagram showing an example of a condition setting screen displayed in the management support system according to the embodiment of the present invention. [Figure 11] FIG. 11 is a diagram showing an example of a region selection screen displayed in the management support system according to the embodiment of the present invention. [Figure 12] FIG. 12 is a diagram showing an example of a reference screen displayed in the management support system according to the embodiment of the present invention. [Figure 13] FIG. 13 is a diagram showing an example of an account setting screen displayed in the management support system according to the embodiment of the present invention. [Figure 14] FIG. 14 is a diagram showing an example of an account setting screen displayed in the management support system according to the embodiment of the present invention. [Figure 15] FIG. 15 is a diagram showing an example of a reverse lookup screen displayed in the management support system according to the embodiment of the present invention. [Figure 16] FIG. 16 is a diagram showing an example of a medical treatment area map screen displayed in the management support system according to the embodiment of the present invention. [Figure 17] FIG. 17 is a flowchart illustrating an example of a procedure relating to the presentation of reference information in the management support method executed in the management support system according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to facilitate understanding of the present invention. Note that the following embodiments are examples of specific embodiments of the present invention and are not intended to limit the technical scope of the present invention. Furthermore, the configurations and processing functions described in the following embodiments can be selected and combined as desired.

[0012] [Management Support System 10] 1 and 2, a management support system 10 according to an embodiment of the present invention includes a server 1 and a client terminal 2. The server 1 and the client terminal 2 can communicate with each other via a communication network NT1 such as a local area network (LAN), a wide area network (WAN), the internet, an intranet, or a mobile phone network. The management support system 10 may include multiple servers 1 and / or multiple client terminals 2.

[0013] The users of the management support system 10 are medical professionals (medical staff) such as doctors, medical clerks, medical clerks, nurses, pharmacists, or facility managers at medical institutions such as clinics, hospitals, or pharmacies. In this embodiment, as an example, the management support system 10 is used in a clinic, and a doctor who is the manager (manager) of the clinic is a user of the management support system 10. Users basically use the management support system 10 through the client terminal 2. In other words, the server 1 is capable of accepting operation inputs from users to the client terminal 2 and displaying various information on the client terminal 2.

[0014] 2, in this embodiment, a plurality (a large number) of the client terminals 2 can be connected to one server 1. The management support system 10 only needs to include at least one of the plurality of client terminals 2, and it is not essential that all of the plurality of client terminals 2 are included in the management support system 10.

[0015] The management support system 10 supports the management of a plurality (numerous) of medical institutions by providing them with data (information) related to the management of the medical institutions. In other words, a user who is the manager (administrator) of a certain medical institution (also referred to as "one's own hospital") can utilize information related to the management of an unspecified number of other medical institutions (also referred to as "other hospitals") provided by the management support system 10 in the management of the one's own hospital.

[0016] In short, the user can consider operational improvements related to the management of his / her own hospital by, for example, comparing the information of the other hospital provided by the management support system 10 with the information of his / her own hospital, or by referring to the information of the other hospital. Here, by providing information such as medical fee amounts or number of patients as an example of information related to the performance of the other hospital from the management support system 10, the user can use this as an indicator of investment amounts, number of staff, etc.

[0017] To this end, the management support system 10 collects information (also referred to as "performance information") related to the performance of each medical institution, such as medical fee amounts, from multiple (numerous) medical institutions (other hospitals), and presents reference information based on the collected performance information to users of a specific medical institution (their own hospital). The performance information is information directly or indirectly related to the management of the medical institution, such as the number of patients, medical fee amounts, and average length of stay. This allows users of the own hospital to refer to information related to the performance of multiple other hospitals and use it as a reference for business improvements related to the management of the own hospital. In particular, information on the other hospitals that shares common features with the own hospital, such as the size, medical departments, and / or location (region) of the medical institution, is likely to be useful for the management of the own hospital.

[0018] In this embodiment, in a situation where N (N is an integer, preferably a large number) medical institutions use the management support system 10, one of the medical institutions is basically designated as the "own hospital" to which the reference information is presented, and the remaining "N-1" medical institutions are designated as "other hospitals" from which the performance information is collected (i.e., sources of the performance information). In other words, a user who is the manager of the one medical institution designated as the "own hospital" can consider business improvements related to the management of the own hospital by referring to the performance information of the "N-1" medical institutions designated as the other hospitals.

[0019] However, the "own hospital" to which the reference information is presented is not fixed, and any of the N medical institutions can be the recipient (own hospital) of the reference information. Conversely, any of the N medical institutions can be the destination (other hospital) of the performance information. Furthermore, a certain medical institution may be both the recipient (own hospital) of the reference information and the destination (other hospital) of the performance information. In other words, each of the N medical institutions is at least one of the recipient (own hospital) of the reference information and the destination (other hospital) of the performance information.

[0020] Furthermore, the medical institution (own hospital) to which the reference information is presented may not yet be in business. In other words, a user who is preparing or planning to open a medical institution (e.g., a clinic) may receive the reference information from the management support system 10 in order to refer to information on the performance of the other hospital.

[0021] In the management support system 10 according to this embodiment, each of the multiple client terminals 2 accesses the server 1 via the communication network NT1 using browser software, which will be described later. Therefore, the client terminal 2 can be realized by a general-purpose communication terminal (information processing device), and can access the server 1 no matter where the client terminal 2 is located as long as it is in an environment connectable to the communication network NT1. Furthermore, by inputting a login ID and password into the client terminal 2, various users, not just the doctor who manages the clinic, can use the management support system 10.

[0022] However, in this embodiment, the client terminal 2 is basically installed in each of a plurality of medical institutions (clinics, as an example), and therefore the server 1 can collect various information from the plurality of medical institutions using the client terminal 2.

[0023] The client terminal 2 can be linked to medical terminal devices for supporting operations at medical institutions, such as an electronic medical record device, a reception terminal, an examination terminal, and an accounting terminal. The electronic medical record device has the function of managing electronic medical records. The accounting terminal has the function of a medical receipt computer processing system that can perform accounting processes such as registering and updating accounting information. The electronic medical record device performs the accounting processes such as registering and updating the accounting information in accordance with the medical record, for example, in response to the user's operation of the accounting terminal.

[0024] In this disclosure, "electronic medical record" refers to a record (medical record) that stores medical information such as a patient's disease information, examination details, diagnosis results, medication information, test results, and progress as electronic data. In principle, an electronic medical record is created for each patient, and multiple electronic medical records are created for multiple patients. Here, the various medical information of a patient contained in the electronic medical record is included in "medical record information." The medical record information is newly recorded (written) in the electronic medical record by the electronic medical record device in response to, for example, user (doctor) operations on the client terminal 2. Furthermore, the medical record information recorded in the electronic medical record is added (added), deleted, changed, updated, etc. by the electronic medical record device in response to, for example, user operations on the reception terminal and the examination terminal.

[0025] By linking the client terminal 2 with the medical terminal device in this way, the client terminal 2 can obtain the medical record information, the accounting information, etc. from the medical terminal device. Furthermore, the medical terminal devices such as the electronic medical record device, the reception terminal, the examination terminal, and the accounting terminal may be included as components of the management support system 10, or the medical terminal devices may also be used as the client terminal 2.

[0026] Furthermore, the server 1 periodically or irregularly collects various information from the client terminal 2 using an opt-in method in which the user's permission is obtained in advance. Here, the server 1 collects various information from on-premises users or cloud users.

[0027] Specifically, in this embodiment, a server-client system is configured by the server 1 and the client terminal 2, and the server 1 executes various processes such as display and printing in response to user operations of the client terminal 2. Therefore, in this embodiment, the "display," "operation," "selection," and "input" described below will be described as being performed using the client terminal 2. Note that similar displays and operations may also be performed by the server 1.

[0028] [Client terminal 2] 1, the client terminal 2 is a general-purpose personal computer including a control unit 21, a storage unit 22, a communication I / F 23, a display unit 24, an operation unit 25, and a drive device 26. The client terminal 2 is an operation terminal that is placed in a medical institution (a clinic in this embodiment) where the management support system 10 is used, and is operated by a doctor who is the user. The client terminal 2 may also be a smartphone, a tablet terminal, a wearable terminal, or a portable information processing device such as a laptop computer.

[0029] The control unit 21 has control devices such as a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), and EEPROM (registered trademark). The CPU is a processor that executes various types of arithmetic processing. The control unit 21 uses the CPU to execute various processes in accordance with various control programs pre-stored in the ROM, the EEPROM, or the storage unit 22. The storage unit 22 is a non-volatile storage unit such as a hard disk or SSD (Solid State Drive) that stores various control programs executed by the control unit 21 and various types of data.

[0030] The communication I / F 23 is a communication interface having a network card or the like that performs wireless or wired data communication in accordance with a predetermined communication protocol between the server 1, the medical terminal device, and external devices such as a printer via the communication network NT1. The display unit 24 is a device such as a liquid crystal display or an organic EL (Electro-Luminescence) display that displays various information in accordance with control instructions from the control unit 21. For example, the control unit 21 executes various processes in accordance with the browser software, thereby causing the display unit 24 to display various information based on the display data received from the server 1.

[0031] The operation unit 25 is a device operated by a user to input various information to the client terminal 2. Specifically, the operation unit 25 includes a keyboard and a pointing device (such as a mouse) that accepts input operations on various operation screens displayed on the display unit 24, a touch panel that accepts touch operations, or a voice input device that accepts input of various information by voice recognition. The drive device 26 is a device that reads the OS, the browser software, etc. from a computer-readable recording medium 261 on which the OS, the browser software, etc. are recorded.

[0032] Specifically, the server 1 transmits data described in a web page description language such as HTML (Hyper Text Markup Language) to the client terminal 2, thereby displaying various screens on the display unit 24 of the client terminal 2. In addition, the control unit 21 of the client terminal 2 transmits an operation signal to the server 1 in response to an operation input to the operation unit 25.

[0033] [Server 1] 1, the server 1 is a computer including a control unit 11, a storage unit 12, a communication I / F 13, a display unit 14, an operation unit 15, and a drive device 16. The server 1 may be provided outside the medical institution (a clinic in this embodiment) where the management support system 10 is used, or may be realized by cloud computing or the like. The server 1 may also be an information processing device such as a laptop computer.

[0034] The control unit 11 has the same configuration as the control unit 21, and executes various processes in accordance with various control programs. The storage unit 12 is a non-volatile storage unit such as a hard disk or SSD in which the various control programs executed by the control unit 11 and various data are stored. The storage unit 12 also includes a program storage unit 121 and an information storage unit 122. The program storage unit 121 is a storage area in which a management support program, etc., for causing the control unit 11 to execute various processes related to the management support method described below is stored.

[0035] The information storage unit 122 stores various information such as the performance information collected from a plurality (large number) of medical institutions. The performance information is information related to the performance of each medical institution, such as medical fee amounts provided by an unspecified number of medical institutions. When the server 1 collects the performance information from the client terminal 2 of the medical institution (other hospital) from which the performance information is collected, the information in the information storage unit 122 is updated as needed. The information storage unit 122 has a database structure that allows the performance information collected from a plurality of medical institutions to be read for each individual medical institution, and stores a large amount of the performance information over the long term, for example.

[0036] The storage unit 12 may also include a master storage unit that stores various types of master information, such as a map master, a disease name master, and a drug master. The map master, the disease name master, and the drug master are edited and stored as appropriate in response to user operations during initial setup or maintenance of the server 1. At least one of the performance information and the master information may be stored in a storage device separate from the server 1.

[0037] The communication I / F 13 has a configuration similar to the communication I / F 23 and executes data communication with external devices such as the client terminal 2 via the communication network NT1. The display unit 14 displays various information in accordance with control instructions from the control unit 11. The operation unit 15 has a configuration similar to the operation unit 25 and is a device operated by a user to input various information to the server 1. The drive device 16 has a configuration similar to the drive device 26 and is a device that reads the management support program from a computer-readable recording medium 161 on which the management support program is recorded. The management support program may be pre-stored in the storage unit 12, or may be received by the server 1 from an external device via the communication network NT1.

[0038] As shown in FIG. 1 , the control unit 11 of the server 1 includes an acquisition processing unit 110, a presentation processing unit 111, a narrowing-down processing unit 112, and a reverse-lookup processing unit 113. Specifically, the control unit 11 functions as various processing units, such as the acquisition processing unit 110, the presentation processing unit 111, the narrowing-down processing unit 112, and the reverse-lookup processing unit 113, by executing various processes related to the management support method described below in accordance with the management support program. That is, in this embodiment, the server 1 embodies the main functions of the management support system 10. In other words, the management support system 10 according to this embodiment only needs to include the server 1, and the client terminal 2 and the like may not be included as components. The control unit 11 may include multiple processors, any one of which may function as the various processing units. Furthermore, some or all of the various processing units may be configured with electronic circuits.

[0039] In another embodiment, some or all of the functions of the server 1 may be provided in the client terminal 2. For example, some or all of the management support program may be installed in the client terminal 2, and the control unit 21 of the client terminal 2 may acquire necessary information from the server 1 as needed and execute various processes related to the management support method described below. In this case, the client terminal 2 embodies the main functions of the management support system 10. Furthermore, in the management support system 10, the server 1 and the client terminal 2 may cooperate to execute various processes related to the management support method described below.

[0040] The acquisition processing unit 110 performs an acquisition process (acquisition step) to acquire the performance information relating to the performance of the plurality of other hospitals, each of which is a medical institution. In this embodiment, the acquisition processing unit 110 of the server 1 acquires the performance information from the client terminals 2 installed at the plurality of medical institutions that are the collection destinations of the performance information. In this embodiment, the own hospital is also included in the collection destinations of the performance information, so the acquisition processing unit 110 acquires the performance information from the own hospital as well. The acquisition processing unit 110 acquires the performance information periodically or irregularly. The acquisition processing unit 110 stores the acquired performance information in the information storage unit 122 of the storage unit 12.

[0041] The presentation processing unit 111 performs a presentation process (presentation step) of presenting reference information obtained by anonymizing the performance information. "Anonymization" in the present disclosure means making information in a form in which its source cannot be uniquely identified, for example, making it impossible to identify which of the performance information (other hospitals) the information relates to. In this embodiment, the presentation processing unit 111 makes it impossible to identify which of the multiple medical institutions (other hospitals) the source (provider) of the performance information, such as medical fee amounts, is from among the multiple medical institutions by taking a representative value (e.g., an average, median, or mode) of the performance information from the multiple medical institutions (other hospitals).

[0042] The presentation processing unit 111 anonymizes the performance information to obtain the reference information, and then presents the reference information to the user. That is, the presentation processing unit 111 anonymizes the performance information to generate the reference information, and then presents the reference information to the user. The user here is the manager of the medical institution (the hospital itself) to which the reference information is to be presented. However, it is sufficient for the presentation processing unit 111 to present the reference information obtained by anonymizing the performance information, and it is not essential for the presentation processing unit 111 to anonymize the performance information.

[0043] The presentation processing unit 111 may present the reference information to the user in a variety of ways. Examples of presentation methods include display, printing, writing to memory (the storage unit 12), audio output, data output, transmission to another system (another device), writing to a database, and writing to a memory other than the storage unit 12. In this embodiment, the presentation processing unit 111 presents the reference information to the user by displaying a screen including the reference information as a management analysis screen P1 (see FIG. 3 ) or the like on the display unit 24 of the client terminal 2. However, it is not essential for the presentation processing unit 111 to display the reference information; the reference information may be presented in a manner other than display. The presentation processing unit 111 may also output the proposal items to a device other than the management support system 10.

[0044] Furthermore, the presentation processing unit 111 may present the reference information based on the performance information using a trained model generated by machine learning. In other words, the presentation processing unit 111 may estimate the reference information from the performance information using the trained model generated by machine learning using an appropriate learning method as an estimator. The trained model may be stored in the memory unit 12 of the server 1, or may be stored in a storage device separate from the server 1. For example, the trained model may be stored in an external server (or cloud computing) outside the management support system 10. The control unit 11 (the presentation processing unit 111) may be able to access the external server via the Internet or the like.

[0045] The narrowing down processing unit 112 performs a narrowing down process (narrowing down step) to narrow down the other hospitals in accordance with the narrowing down conditions. That is, the narrowing down processing unit 112 narrows down the medical institutions (the other hospitals) that are the collection destinations of the performance information that is the basis of the reference information. For example, in a situation where N (N is an integer, preferably a large number) medical institutions use the management support system 10, if one of the medical institutions is the own hospital that is the destination of the reference information, the narrowing down processing unit 112 narrows down the remaining "N-1" medical institutions to the medical institutions that are the other hospital that is the collection destination of the performance information.

[0046] The narrowing down processing unit 112 narrows down the search results by specifying the narrowing down conditions, such as the size, medical department, and / or location (area) of the medical institution, so that the other hospitals that meet the narrowing down conditions become the other hospitals from which the performance information is collected. This allows the medical institutions that share the same size, medical department, and / or location (area) as the own hospital to be the other hospitals from which the performance information is collected, and makes it possible to obtain the reference information that is likely to be useful for the management of the own hospital.

[0047] The reverse lookup processing unit 113 performs a reverse lookup process (reverse lookup step) to identify information related to the narrowing down conditions when the reverse lookup conditions related to the reference information are specified. That is, while the narrowing down processing unit 112 narrows down the collection destinations (the other hospitals) of the performance information that is the basis of the reference information according to the narrowing down conditions, the reverse lookup processing unit 113, on the other hand, identifies information related to the narrowing down conditions according to the reverse lookup conditions related to the reference information. The reason why the reverse lookup processing is performed is because it is the reverse (opposite) process of the narrowing down performed by the narrowing down processing unit 112, but it is not essential that it be "reverse." The reverse lookup processing unit 113 only needs to function as an identification processing unit that identifies information related to the narrowing down conditions according to the reverse lookup conditions related to the reference information.

[0048] [Management support methods] An example of the management support method executed by the management support system 10 will be described below. The control unit 11 of the server 1 executes various processes related to the management support method when a specific pre-set start operation for executing the management support program is performed on the client terminal 2 of the hospital. The management support method may be terminated in response to a specific termination operation on the client terminal 2 of the hospital, even while the management support method is being executed. The present invention may also be considered as an invention of a method (management support method) in which a computer such as the server 1 executes part or all of the processes of the management support method.

[0049] Here, the start operation includes connecting the hospital's client terminal 2 to the server 1 (launching application software), logging in with input of a user ID and password, etc. On the other hand, the end operation includes closing the display screen such as the management analysis screen P1 displayed on the hospital's client terminal 2, logging out, and disconnecting the connection between the server 1 and the hospital's client terminal 2, etc.

[0050] In the following example, among multiple (N) medical institutions (here, clinics), one medical institution will be the local hospital to which the reference information will be presented, and the remaining (N-1) medical institutions will be the other hospitals from which the performance information will be collected.

[0051] Furthermore, the control unit 11 of the server 1 basically executes the management support method using a display screen (such as the management analysis screen P1) displayed on the display unit 24 of the client terminal 2 of the hospital. The term "screen" in this disclosure refers to a video (image) displayed on the display unit 24, etc., and includes icons, figures, photographs, text, videos, etc.

[0052] Also, in the following, as an example, the client terminal 2 of the hospital will accept input operations on a display screen such as the management analysis screen P1 displayed on the display unit 24 using the mouse and keyboard included in the operation unit 25.

[0053] The various operation buttons on the display screen such as the management analysis screen P1 are objects included in the display screen, and the operation buttons are operated by operating the operation unit 25, such as selecting the operation button. For example, the user can operate the operation button by operating the mouse included in the operation unit 25, positioning the cursor on any of the operation buttons on the display screen, and clicking the button.

[0054] Furthermore, in drawings showing the screen displayed on the display unit 24, such as Figure 3, the dashed lines, lead lines, and reference symbols representing areas are added for explanatory purposes only and are not actually displayed on the display unit 24.

[0055] [Management Analysis Screen P1] First, the management analysis screen P1 displayed on the display unit 24 of the client terminal 2 will be described with reference to FIGS.

[0056] 3 to 6 are diagrams showing an example of the management analysis screen P1. As shown in Fig. 3, the management analysis screen P1 includes a period specification area R11 and an analysis area R12. The management analysis screen P1 also includes a setting button K1, which will be described later.

[0057] In this embodiment, the management analysis screen P1 is configured to be scrollable in the vertical direction (up and down). Figures 3, 4, 5, and 6 correspond to the first, second, third, and fourth pages of the management analysis screen P1, respectively, and are displayed in sequence seamlessly by scrolling the management analysis screen P1 downward.

[0058] The period designation area R11 is an area for designating a period (display period) for the information to be displayed on the management analysis screen P1. As an example, the period designation area R11 is located at the top of the management analysis screen P1, as shown in FIG. 3. In the period designation area R11, for example, radio buttons are displayed to allow selection of "by year," "by month," or "by day." The example in FIG. 3 shows a state in which "by year" is selected and "2023" is selected as the display period (year).

[0059] The analysis area R12 is an area for displaying various information for business analysis. As an example, the analysis area R12 is located below the period specification area R11 on the business analysis screen P1, as shown in Figure 3. The analysis area R12 displays hospital information related to the hospital's performance by default.

[0060] The analysis region R12 includes a plurality of display regions W1 to W26. Each of the plurality of display regions W1 to W26 displays performance data for different items, such as the "number of patients" and the "medical fee amount." Each of the plurality of display regions W1 to W26 is a small, approximately rectangular window in which graphs (including bar graphs, line graphs, pie charts, etc.), letters, numbers, etc. are displayed.

[0061] In this embodiment, as an example, the display area W1 displays the "number of patients," the display area W2 displays the "average number of patients," the display area W3 displays the "medical fee amount," the display area W4 displays the "average unit price of medical fee," the display area W5 displays the "reason for visit," the display area W6 displays the "average length of stay," the display area W7 displays the "ratio of original and generic drugs," the display area W8 displays the "medical procedure ranking," the display area W9 displays the "disease name ranking," and the display area W10 displays the "degree of achievement of medical fee target." The performance data displayed by default is the hospital information related to the hospital's performance. Therefore, in FIG. 3, for example, the display area W1 displays a graph of the performance data (performance values) of the "number of patients" for each month of the display period (here, "2023") at the hospital.

[0062] Similarly, the display area W11 displays actual data such as "Drug rankings," the display area W12 displays "Degree of achievement of target number of visits," the display area W13 displays "Proportion of medical procedures," the display area W14 displays "Visit frequency," the display area W15 displays "Average number of visits," the display area W16 displays "Repeat rate," the display area W17 displays "Operational efficiency," the display area W18 displays "Predicted waiting time for medical treatment," the display area W19 displays "Display by age group," the display area W20 displays "Ratio of first-time repeat visits," the display area W21 displays "New patient rate," the display area W22 displays "Number of new patients," the display area W23 displays "Indicator summary," the display area W24 displays "Predicted number of visits," the display area W25 displays "Actual number of patients," and the display area W26 displays "Amount of expenditure." "Expense amount" is actual data that reflects data entered in an expense setting area R52 (see FIG. 14) described later.

[0063] In this embodiment, the presentation processing unit 111 generates the management analysis screen P1 based on the performance information about the hospital acquired by the acquisition processing unit 110 from the client terminal 2 of the hospital, and displays the management analysis screen P1 on the display unit 24 of the client terminal 2. In this way, the management analysis screen P1 displays the hospital information related to the performance of the hospital for multiple items, allowing the user to analyze the management status of the hospital from multiple angles.

[0064] Furthermore, the management analysis screen P1 may include items related to predicted values ​​rather than actual data, such as "Visit Forecast" displayed in the display area W24. For such items related to predicted values, the presentation processing unit 111 can estimate the predicted values ​​based on the actual data using the trained model generated by the machine learning. However, the items listed here are merely examples and can be changed as appropriate.

[0065] The arrangement of the display regions W1 to W26 in the analysis region R12 can be changed as needed by a user. Specifically, by dragging any one of the display regions W1 to W26, the one display region can be moved to any position in the analysis region R12. When the one display region is moved, it is preferable that the remaining display regions are also automatically moved so that the display regions W1 to W26 are aligned in the analysis region R12.

[0066] [Reference information provided] Next, the process of presenting (displaying) the reference information will be described with reference to FIGS.

[0067] 7 to 14 are diagrams showing examples of display screens, such as the management analysis screen P1, displayed on the display unit 24 of the client terminal 2. As shown in Fig. 7, at least some of the display areas W1 to W26 on the management analysis screen P1 include a comparison button K2 and a nationwide button K3. The comparison button K2 and the nationwide button K3 are both operation buttons for presenting the reference information.

[0068] That is, the analysis area R12 of the management analysis screen P1 can display the reference information obtained by anonymizing the performance information of the plurality of other hospitals in addition to the own hospital information related to the performance of the own hospital. In this embodiment, the presentation processing unit 111 anonymizes the reference information by setting the average value of the performance information of the plurality of medical institutions (other hospitals) as the reference information for the performance information such as the amount of medical fees.

[0069] In this embodiment, as described above, by default, the hospital's own information is displayed in the analysis area R12 of the management analysis screen P1, so when the comparison button K2 or the nationwide button K3 is operated, the presentation processing unit 111 displays the reference information in the analysis area R12 of the management analysis screen P1.

[0070] That is, in the management support system 10 according to this embodiment, the acquisition processing unit 110 acquires the performance information relating to the performance of a plurality of other hospitals, each of which is a medical institution. The presentation processing unit 111 anonymizes the performance information and presents it as the reference information. In this embodiment, the presentation processing unit 111 presents the reference information to the user by displaying a screen including the reference information as the management analysis screen P1 on the display unit 24 of the client terminal 2.

[0071] As a result, the user can, for example, compare the information on other hospitals (the reference information) provided by the management support system 10 with the information on their own hospital, or use the information on other hospitals (the reference information) as a reference to consider operational improvements related to the management of their own hospital. Here, the reference information presented to the user is information obtained by anonymizing the performance information. Therefore, even if the performance information includes personal information on staff members such as doctors and nurses as well as personal information on patients, the reference information does not include such personal information. Therefore, the management support system 10 according to this embodiment can easily collect performance information from a large number of medical institutions to serve as a reference for management, enabling more effective management support for medical institutions.

[0072] Furthermore, the presentation processing unit 111 can select, as a presentation mode of the reference information, either a first mode in which the reference information can be compared with the hospital's own information or a second mode in which the reference information is presented alone without being compared with the hospital's own information. In this embodiment, the comparison button K2 is an operation button for presenting (displaying) the reference information in the first mode, and the nationwide button K3 is an operation button for presenting (displaying) the reference information in the second mode.

[0073] Therefore, when the comparison button K2 is operated, the presentation processing unit 111 presents (displays) the reference information D2 in the first mode in which the hospital information D1 and the reference information D2 can be compared, as shown in Fig. 8 etc. On the other hand, when the nationwide button K3 is operated, the presentation processing unit 111 presents (displays) the reference information D2 in the second mode in which the reference information D2 is presented alone, without being compared with the hospital information D1, as shown in Fig. 12 etc.

[0074] In short, the presentation processing unit 111 can switch between three modes: a single mode, a comparison mode, and a reference mode. The single mode is a mode in which neither the comparison button K2 nor the nationwide button K3 is operated, and the local hospital information related to the results of the local hospital is displayed, as shown in FIG. 3 etc. The comparison mode is a mode selected by operating the comparison button K2, and displays the reference information D2 in a manner that can be compared with the local hospital information D1 (i.e., the first manner). The reference mode is a mode selected by operating the nationwide button K3, and displays the reference information D2 alone in a manner that is not compared with the local hospital information D1 (i.e., the second manner).

[0075] In the present embodiment, as an example, among the plurality of display areas W1 to W26, only the display areas W2 to W4, W6 to W9, W11, W13 to W17, W19 to W20, W22, and W25 include the comparison button K2 and the nationwide button K3. That is, for example, the display area W1 does not include the comparison button K2 or the nationwide button K3, and the reference information cannot be displayed for the item (number of patients) of the display area W1.

[0076] In other words, the presentation processing unit 111 can switch between the single mode, the comparison mode, and the reference mode only for items displayed in the display areas W2 to W4, W6 to W9, W11, W13 to W17, W19 to W20, W22, and W25, which include the comparison button K2 and the nationwide button K3, among the plurality of display areas W1 to W26. On the other hand, for items displayed in the display areas W1, W5, W10, W12, W18, W21, W23 to W24, and W26, the presentation processing unit 111 can select only the single mode.

[0077] In this way, the presentation processing unit 111 can select either the first mode in which the reference information D2 can be compared with the hospital information D1 relating to the performance of the hospital consisting of medical institutions, or the second mode in which the reference information D2 is presented alone without being compared with the hospital information D1. In other words, when the comparison mode is selected, the reference information D2 is presented (displayed) in the first mode in which it can be compared with the hospital information D1, so that the user can easily understand the status of the hospital compared to the management status of the other hospital. When the reference mode is selected, the reference information D2 is presented (displayed) alone without being compared with the hospital information D1 (the second mode), so that the user can easily refer to the management status of the other hospital.

[0078] This allows the reference information D2 to be presented in a manner that is easy for the user to use as a reference for the management of their own hospital, compared to a configuration in which the reference information can only be presented in either the first or second manner, thereby improving the usability of the management support system 10.

[0079] The reference information includes a plurality of items. The presentation processing unit 111 can select either the first mode or the second mode for each of the items. That is, by providing the comparison button K2 and the nationwide button K3 in each of the plurality of display areas W1 to W26 in which performance data for different items are respectively displayed, the presentation processing unit 111 can switch between the single mode, the comparison mode, and the reference mode for each of the items.

[0080] This allows the user to select, for each item, a format that is easy to use as a reference for the management of the hospital, and have the reference information D2 presented, thereby improving the usability of the management support system 10.

[0081] FIG. 7 shows the management analysis screen P1 in a state where the comparison button K2 has been operated for three items: "Medical Fee Amount" in the display area W3, "Average Medical Fee Unit Price" in the display area W4, and "Ratio of Original Drugs to Generic Drugs" in the display area W7. Operating the comparison button K2 changes the display contents of the display areas W3, W4, and W7 as shown in FIG. 8. In FIG. 8, the left side shows the display areas W3, W4, and W7 before the comparison button K2 is operated, i.e., in the single mode, and the right side shows the display areas W3, W4, and W7 after the comparison button K2 is operated, i.e., in the comparison mode.

[0082] For example, with regard to the "medical fee amount" in the display area W3, in the single mode (left side of Figure 8), the hospital information D1 relating to the hospital's performance is displayed as a bar graph by year, whereas in the comparison mode (right side of Figure 8), the reference information D2 consisting of the average value of the performance information of multiple medical institutions (the other hospitals) is displayed as a line graph superimposed on the bar graph of the hospital information D1.

[0083] Similarly, with regard to the "average unit price of medical fees" in the display area W4, in the single mode (left side of Figure 8), only the hospital information D1 (here, "1,700 yen") relating to the hospital's actual results is displayed, whereas in the comparison mode (right side of Figure 8), in addition to the hospital information D1, the reference information D2 (here, "1,500 yen") consisting of the average value of the actual results information of multiple medical institutions (the other hospitals) is displayed in two lines.

[0084] Furthermore, with regard to the "ratio of original and generic drugs" in the display area W7, in the single mode (left side of Figure 8), the hospital information D1 relating to the hospital's performance is displayed as a pie chart, whereas in the comparison mode (right side of Figure 8), the reference information D2 consisting of the average value of the performance information of multiple medical institutions (the other hospitals) is displayed as a pie chart alongside the pie chart of the hospital information D1 horizontally.

[0085] Here, in the comparison mode, since the reference information D2 is anonymized, the medical institution that provided the performance information is not identified, but it is preferable that the number of medical institutions that provided the performance information included in the reference information D2, etc. be also displayed.

[0086] In this embodiment, the size and shape of each of the plurality of display areas W1 to W26 are the same in the single mode and the comparison mode. Therefore, for example, when the hospital information D1 and the reference information D2 are displayed side by side in the comparison mode, such as "Ratio of original drug and generic drug" in the display area W7, the presentation processing unit 111 performs the following process.

[0087] That is, the presentation processing unit 111 can switch between the independent mode in which the own hospital information D1 relating to the performance of the own hospital consisting of medical institutions is displayed and the comparison mode in which the reference information D2 is displayed in a manner that can be compared with the own hospital information D1. When switching from the independent mode to the comparison mode, the presentation processing unit 111 reduces the display size of the own hospital information D1 in the display area of ​​the own hospital information D1 on the display screen (the management analysis screen P1) and displays the own hospital information D1 and the reference information D2 side by side.

[0088] As an example, with regard to the "Ratio of Original Drugs and Generic Drugs" in the display area W7, as shown in Fig. 8, when switching from the single mode (left side of Fig. 8) to the comparison mode (right side of Fig. 8), the presentation processing unit 111 reduces the display size of the pie chart as the own hospital information D1 in the display area W7. Furthermore, the presentation processing unit 111 shifts the display position of the pie chart as the own hospital information D1 in the display area W7 to the left, and displays the pie chart as the reference information D2 in the space on the right side that is thereby vacated.

[0089] As a result, in the comparison mode, by displaying the hospital information D1 and the reference information D2 side by side, it is possible to easily compare the hospital information D1 and the reference information D2 while maintaining the size and shape of each of the plurality of display areas W1 to W26. Therefore, even when switching from the single mode to the comparison mode, the layout of the plurality of display areas W1 to W26 on the management analysis screen P1 is not disrupted.

[0090] In this embodiment, the medical institutions (the other hospitals) that are the providers of the performance information included in the reference information D2 can be narrowed down in accordance with the narrowing-down conditions. That is, the narrowing-down processing unit 112 narrows down the other hospitals in accordance with the narrowing-down conditions.

[0091] Specifically, when the setting button K1 on the management analysis screen P1 is operated, a condition setting screen P2 as shown in Figures 9 and 10 is displayed on the display unit 24 of the client terminal 2. As shown in Figure 9, the condition setting screen P2 includes a narrowing-down condition area R2, a confirm button K4, and the like.

[0092] In this embodiment, as an example, the condition setting screen P2 is displayed as a pop-up overlaid on the business analysis screen P1. In this embodiment, the narrowing-down condition area R2 of the condition setting screen P2 is configured to be scrollable in the vertical direction (up and down). Figures 9 and 10 correspond to the first and second pages of the condition setting screen P2, respectively, and are displayed seamlessly and sequentially by scrolling the narrowing-down condition area R2 downward.

[0093] The narrowing-down condition area R2 is an area for specifying the narrowing-down conditions. As an example, as shown in Figures 9 and 10, the narrowing-down condition area R2 displays a plurality of narrowing-down conditions such as "area," "department," "number of doctors," "number of nurses," "number of reception staff," "prescriptions" (in-hospital prescriptions / out-of-hospital prescriptions), and "number of terminals." The narrowing-down conditions are set to "not specified" by default, and various narrowing-down conditions are specified only by a user's operation on the narrowing-down condition area R2.

[0094] For example, for "Medical Department," a pull-down menu allows selection of departments such as internal medicine, surgery, and otolaryngology. For "Number of Doctors" and "Number of Nurses," a range of numbers can be specified by specifying a minimum and maximum number. When the Confirm button K4 is pressed with one or more filtering conditions specified, the filtering processing unit 112 narrows down the other hospitals included in the reference information in accordance with the one or more filtering conditions. For example, when internal medicine is specified as the "Medical Department," the providers of the performance information that forms the basis of the reference information displayed on the management analysis screen P1 are narrowed down to only "Internal Medicine," and other departments, such as "Surgery," are excluded.

[0095] When specifying "area," i.e., the location (area) of the medical institution, as the narrowing-down condition, the user operates the edit button K5 in the narrowing-down condition area R2. As a result, an area selection screen P3, such as the one shown in Fig. 11, is displayed on the display unit 24 of the client terminal 2. As shown in Fig. 11, the area selection screen P3 includes an area selection area R3, a confirm button K6, and the like.

[0096] The region selection area R3 is an area for specifying a "region" as the narrowing-down condition. As an example, as shown in FIG. 11 , the region selection area R3 includes a hierarchical structure of check boxes for specifying various regions in Japan, such as "Nationwide," "Eastern Japan," and "Hokkaido Region." For example, when the Confirm button K6 is pressed while the check box for "Osaka Prefecture" in the "Kansai Region" within "Western Japan" is checked, the narrowing-down processing unit 112 narrows down the medical institutions using "Osaka Prefecture" as the narrowing-down condition. In this case, the providers of the performance information that forms the basis of the reference information displayed on the management analysis screen P1 are narrowed down to only medical institutions in "Osaka Prefecture," and medical institutions in, for example, the "Kanto Region" are excluded.

[0097] Here, it is preferable that the narrowing-down processing unit 112 can automatically set the narrowing-down conditions based on the narrowing-down history. That is, the narrowing-down processing unit 112 may analyze and learn the past narrowing-down conditions and propose appropriate narrowing-down conditions. This allows appropriate narrowing-down conditions to be set without having to open the condition setting screen P2 every time, thereby improving user operability.

[0098] Furthermore, it is preferable that the presentation processing unit 111 does not present the reference information when the number of other hospitals that are sources of the performance information is below a lower limit. In other words, when the number of other hospitals that are sources (providers) of the performance information is less than a certain number (lower limit), the reliability of the reference information may be low even when the performance information is averaged, so in such cases the reference information is not presented. This ensures that the reference information is based on performance information collected from a certain number or more of other hospitals, ensuring the reliability of the reference information.

[0099] Furthermore, if the number of other hospitals does not reach a certain number (lower limit) when narrowing down the search results according to a certain narrowing down condition, the setting of the narrowing down condition itself may be disabled. Specifically, for example, in the example of Fig. 11, if the number of medical institutions in "Nara Prefecture" does not reach a certain number (lower limit), the check box for "Nara Prefecture" is displayed inactive, such as grayed out, and the narrowing down condition cannot be specified.

[0100] Furthermore, the narrowing-down processing unit 112 may relax the narrowing-down conditions to increase the number of other hospitals when the number of other hospitals that are sources of the performance information falls below a lower limit. That is, when the number of other hospitals that are collection destinations (providers) of the performance information does not reach a certain number (lower limit), there is a possibility that the reliability of the reference information will be low even if the performance information is averaged. In such a case, the narrowing-down processing unit 112 relaxes the narrowing-down conditions to increase the number of other hospitals.

[0101] Specifically, for example, in the example of Figure 11, if the number of medical institutions in "Nara Prefecture" is less than a certain number (lower limit), even if the checkbox for "Nara Prefecture" is checked, the narrowing condition is relaxed to "All in the Kansai region." This means that the reference information is based on the performance information collected from more than a certain number of other hospitals, ensuring the reliability of the reference information.

[0102] 12 shows an example of a reference screen P4 that is displayed when the nationwide button K3 is operated for the "medical fee amount" in the display area W3 on the management analysis screen P1 shown in FIG. 3. That is, when the reference mode is selected, the reference information D2 is displayed alone on the reference screen P4 in a manner that is not a comparison with the hospital information D1 (i.e., the second manner). The reference screen P4 includes a search condition area R41, a graph area R42, and the like.

[0103] The search condition area R41 is an area for specifying the narrowing down conditions, similar to the narrowing down condition area R2. That is, when the search button K7 is operated in the search condition area R41 with one or more narrowing down conditions, such as "area," "number of doctors," "number of nurses," "number of reception staff," "prescription," and "number of terminals," being specified, the narrowing down processing unit 112 narrows down the other hospitals included in the reference information in accordance with the one or more narrowing down conditions.

[0104] The graph area R42 is an area for displaying the reference information D2 consisting of the average values ​​of the performance information of a plurality of medical institutions (the other hospitals). In the example of Fig. 12, the graph area R42 displays the reference information D2 consisting of the average values ​​of the performance information of the plurality of other hospitals as a bar graph by year.

[0105] Furthermore, it is preferable that the search condition area R41 includes opening year information as the narrowing-down condition. The "opening year information" here may be information related to the opening year of the other hospital, such as the year in which the medical institution opened, or the number of years since the medical institution opened. In other words, the narrowing-down condition includes opening year information related to the opening year of the other hospital.

[0106] As an example, if "2 years" (i.e., two years have passed since opening) is specified as the "year of opening information" in the narrowing-down conditions, the providers of the performance information that forms the basis of the reference information D2 displayed on the reference screen P4 will be narrowed down to only medical institutions that have been in business for two years, and will exclude, for example, medical institutions that are in business for one year. In this way, by using the year of opening information as the narrowing-down conditions, information on other hospitals that have conditions closer to those of the hospital itself will be presented as the reference information, improving the usefulness of the reference information.

[0107] However, it is preferable that the establishment year information be included in the narrowing-down conditions only in the reference mode out of the comparison mode and the reference mode. In other words, in the comparison mode, for example, since it is undesirable for there to be a difference in the months compared for seasonal information such as the number of patients, narrowing down based on the establishment year information is not performed.

[0108] In addition, in this embodiment, the presentation processing unit 111 enables the presentation function of the reference information in exchange for the provision of the own hospital information related to the performance of the own hospital, which is made up of medical institutions. In other words, the presentation function of the reference information is disabled for medical institutions that do not provide the own hospital information. In short, the own hospital, which is the destination of the reference information, must be the source of the performance information (the other hospital), and medical institutions that are not the source of the performance information (the other hospital) cannot receive the presentation of the reference information.

[0109] Specifically, the comparison button K2 and the nationwide button K3 are displayed on the management analysis screen P1 only to users of medical institutions that are in a position to collect the performance information (the other hospitals). For users of medical institutions that are not in a position to collect the performance information (the other hospitals), the comparison button K2 and the nationwide button K3 are not displayed on the management analysis screen P1, and only the hospital information is displayed on the management analysis screen P1.

[0110] In this way, the function of presenting the reference information is enabled in exchange for providing the hospital information, which motivates the user to provide the hospital information (the performance information). Therefore, the management support system 10 according to this embodiment can easily collect the performance information from a number (large number) of medical institutions that can be used as a reference for management.

[0111] Here, whether or not to allow the provision of the hospital information can be set according to a user operation. As an example, whether or not to allow the provision of the hospital information can be selected on a setting screen. As a result, even if the hospital information has not actually been provided yet, the provision of the hospital information can be permitted by setting the provision of the hospital information to be permitted, thereby enabling the function of presenting the reference information.

[0112] When providing the hospital information, for example, the information to be reported regarding the hospital can be reported on an account setting screen P5, as shown in Figures 13 and 14. In this embodiment, as an example, the account setting screen P5 is displayed as a pop-up overlaid on the business analysis screen P1. The account setting screen P5 includes a staff number setting area R51, the expense setting area R52, and a save button K8.

[0113] The staff number setting area R51 is an area for inputting the number of staff members of the hospital, such as "number of doctors," "number of nurses," "number of physical therapists," and "number of reception staff." The expense setting area R52 is an area for inputting fixed expenses, such as "labor costs," "drug costs," "contract work costs," "maintenance and inspection costs," "building rent," and "parking lot rent." When the save button K8 is operated with this information entered, the input information is registered as information about the hospital.

[0114] Here, the expenses to be input into the expense setting area R52 are optional inputs in the management support system 10. Therefore, the management support system 10 may be used without the expenses being input. Therefore, it is preferable that the client terminal 2 or the like notifies the user to input the expenses into the expense setting area R52 at the beginning of operation of the management support system 10 or periodically after the start of operation.

[0115] [Reverse lookup function] Next, the reverse lookup function for identifying the narrowing-down conditions from the reference information will be described with reference to FIG.

[0116] Fig. 15 is a diagram showing an example of a reverse lookup screen P6 displayed on the display unit 24 of the client terminal 2. As shown in Fig. 15, the reverse lookup screen P6 includes a reverse lookup condition area R61, an analysis area R62, and the like.

[0117] The reverse lookup condition area R61 is an area for specifying the reverse lookup condition. In the reverse lookup condition area R61, the display period and "monthly medical fee amount" as the reverse lookup condition can be specified.

[0118] The analysis area R62 is an area for displaying information such as the narrowing-down conditions specified according to the reverse lookup conditions. As an example, the analysis area R62 displays the "number of doctors," "number of nurses," "number of terminals," "number of patients," "medical fee amount per capita," and "disease name (ranking)," as shown in FIG. 15.

[0119] In other words, on the management analysis screen P1, the "solution" of the reference information is obtained by specifying the narrowing-down conditions, whereas on the reverse lookup screen, the narrowing-down conditions are obtained by specifying the reference information as the "solution," thereby enabling reverse lookup. In this embodiment, the reverse lookup processing unit 113 identifies information related to the narrowing-down conditions by specifying reverse lookup conditions related to the reference information.

[0120] This allows users to know, for example, the required number of doctors, nurses, terminals, and patients based on the target monthly medical fee amount, and can use this information as a reference for managing their own hospital.

[0121] [Clinic Area Map] Next, the medical care area map will be described with reference to FIG.

[0122] Fig. 16 is a diagram showing an example of a medical treatment area map screen P7 displayed on the display unit 24 of the client terminal 2. The presentation processing unit 111 displays the medical treatment area map screen P7 in accordance with a specific operation. As shown in Fig. 16, the medical treatment area map screen P7 includes a condition area R71, a map area R72, and a list area R73.

[0123] The map area R72 is an area for displaying the medical care area map, which shows the distribution of patients of the hospital within a certain medical care area including the hospital. In the medical care area map, the number of patients residing in each area (location) is displayed, for example, by the color of an icon, making it possible to identify at a glance the areas where patients are concentrated. The area is defined, for example, by postal code, administrative division, city, ward, town, village, or street address, and represents an individual area when the medical care area map is further subdivided into multiple regions (areas). Furthermore, the medical care area map is divided into concentric circles centered on the hospital, based on the distance from the hospital, making it possible to identify the number of patients for each distance from the hospital. Various attribute information about patients, such as the patient's address and the date of their visit as a new patient (i.e., a first-time patient), is stored, for example, in the client terminal 2, other medical terminal devices, or the server 1. The medical care area map is generated based on the attribute information.

[0124] The list area R73 is an area for displaying a list of the number of patients (patient count) residing in each of the areas included in the medical care area map. The areas can be sorted in descending order of proximity to the hospital or in descending order of the number of patients.

[0125] The condition area R71 is an area for specifying display conditions for narrowing down the patients to be displayed in the map area R72 and the list area R73. The condition area R71 allows the user to specify "visit period," "new patients only," "search by latest address," and "list display." Here, the visit period refers to the period during which patients visited the hospital and are counted as patients in the medical care area map. Furthermore, if the "new patients only" checkbox is checked, only the number of new patients among the total number of patients is counted as patients in the medical care area map.

[0126] On the medical treatment area map screen P7, when the display conditions are specified and the redraw button K9 is operated, the medical treatment area map in the map area R72 and the list in the list area R73 are redrawn according to the display conditions.

[0127] The medical care area map may also display medical institutions within a certain area, including the hospital itself. In this case, the map area R72 displays the medical care area map, which shows the distribution of patients at each medical institution on a map. For example, for each of multiple areas (locations) included in the medical care area map, the number of patients residing in that area (patient count) is displayed by the size of a pie chart icon, and the pie chart displays the proportion of patients at multiple medical institutions, including the hospital itself. This allows for at-a-glance identification of medical institutions with a high concentration of patients in each area. Furthermore, in this case, the list area R73 displays a list of multiple medical institutions included in the medical care area map, linked with their addresses (areas) and patient counts. Furthermore, the condition area R71 specifies display conditions for narrowing down the medical institutions to be displayed in the map area R72 and the list area R73.

[0128] [flowchart] Fig. 17 is a flowchart showing an example of the operation of the management support system 10 related to the presentation of the reference information. That is, the control unit 11 executes the acquisition process, the narrowing down process, and the presentation process in accordance with the flowchart shown in Fig. 17. Note that the flowchart shown in Fig. 17 is merely an example, and processes may be added or omitted as appropriate, and the order of processes may be changed as appropriate.

[0129] <Step S1> First, in step S1, the acquisition processing unit 110 of the control unit 11 executes the acquisition processing to acquire performance information from a large number of medical institutions. Specifically, the performance information is transmitted from the client terminals 2 installed in a large number of medical institutions to the server 1, and is acquired by the acquisition processing unit 110.

[0130] <Step S2> In step S2, the narrowing down processing unit 112 of the control unit 11 executes the narrowing down processing to narrow down the performance information acquired by the acquisition processing unit 110 in accordance with the narrowing down conditions. At this time, the performance information is classified by, for example, "region," and only the performance information classified according to the narrowing down conditions is extracted.

[0131] <Step S3> In step S3, the presentation processing unit 111 of the control unit 11 calculates an average value for the performance information narrowed down by the narrowing down processing unit 112, thereby generating the anonymized reference information.

[0132] <Step S4> In step S4, the presentation processing unit 111 of the control unit 11 performs the presentation processing of displaying the anonymized reference information on the display unit 24 of the client terminal 2. In this way, the reference information is presented to the user.

[0133] [Variations] The plurality of components included in the management support system 10 may be distributed across a plurality of housings. Conversely, the plurality of components (such as the control unit 11 and the display unit 24) that are distributed across a plurality of housings in the above embodiment may be integrated into a single housing.

[0134] Furthermore, it is not essential that the display screens such as the management analysis screen P1 are displayed on the display unit 24 of the client terminal 2, and they may be displayed, for example, on the display unit 14 of the server 1. Furthermore, the display screens such as the management analysis screen P1 are not limited to the display unit 24 such as a liquid crystal display or an organic EL display, and may be projected and displayed by a display device such as a projector.

[0135] [Appendix to the invention] The following will provide an outline of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

[0136] <Appendix 1> an acquisition processing unit that acquires performance information relating to performance of a plurality of other hospitals, each of which is a medical institution; a presentation processing unit that presents reference information obtained by anonymizing the performance information, Management support system.

[0137] <Appendix 2> The presentation processing unit can select, as a presentation mode of the reference information, either a first mode in which the reference information can be compared with its own hospital information relating to the performance of its own hospital, which is a medical institution, or a second mode in which the reference information is presented alone without being compared with the own hospital information. The management support system described in Appendix 1.

[0138] <Appendix 3> The reference information includes a plurality of items, the presentation processing unit is capable of selecting either the first aspect or the second aspect for each of the items. The management support system described in Appendix 2.

[0139] <Appendix 4> The presentation processing unit a single mode that displays information about the medical institution's own hospital regarding its performance; A comparison mode in which the reference information is displayed in a manner that allows comparison with the hospital's own information, When the single mode is switched to the comparison mode, the display size of the hospital information is reduced in the display area of ​​the hospital information on the display screen, and the hospital information and the reference information are displayed side by side. A management support system according to any one of appendices 1 to 3.

[0140] <Appendix 5> Further provided is a narrowing-down processing unit that narrows down the other hospitals according to narrowing-down conditions. A management support system according to any one of appendices 1 to 4.

[0141] <Appendix 6> The narrowing conditions include opening year information regarding the opening year of the other hospital, The management support system described in Appendix 5.

[0142] <Appendix 7> a reverse lookup processing unit that identifies information related to the narrowing-down conditions when a reverse lookup condition related to the reference information is specified, A management support system as set forth in Appendix 5 or 6.

[0143] <Appendix 8> The narrowing-down processing unit is capable of automatically setting the narrowing-down conditions based on a narrowing-down history. A management support system according to any one of appendices 5 to 7.

[0144] <Appendix 9> The presentation processing unit does not present the reference information when the number of the other hospitals that are sources of the performance information is below a lower limit. A management support system according to any one of appendices 1 to 8.

[0145] <Appendix 10> When the number of the other hospitals that are sources of the performance information falls below a lower limit, the narrowing-down processing unit relaxes the narrowing-down conditions to increase the number of the other hospitals. A management support system according to any one of appendices 5 to 8.

[0146] <Appendix 11> the presentation processing unit enables a presentation function of the reference information in exchange for the provision of own hospital information relating to the performance of the own hospital, which is a medical institution; A management support system according to any one of appendices 1 to 10.

[0147] <Appendix 12> Whether or not to provide the hospital information can be set according to user operation. The management support system described in Appendix 11.

Claims

1. an acquisition processing unit that acquires performance information relating to performance of a plurality of other hospitals, each of which is a medical institution; a presentation processing unit that presents reference information obtained by anonymizing the performance information, Management support system.

2. The presentation processing unit can select, as a presentation mode of the reference information, either a first mode in which the reference information can be compared with its own hospital information relating to the performance of its own hospital, which is a medical institution, or a second mode in which the reference information is presented alone without being compared with the own hospital information. The management support system according to claim 1.

3. The reference information includes a plurality of items, the presentation processing unit is capable of selecting either the first aspect or the second aspect for each of the items. The management support system according to claim 2.

4. The presentation processing unit a single mode that displays information about the medical institution's own hospital regarding its performance; A comparison mode in which the reference information is displayed in a manner that allows comparison with the hospital's own information, When the single mode is switched to the comparison mode, the display size of the hospital information is reduced in the display area of ​​the hospital information on the display screen, and the hospital information and the reference information are displayed side by side. The management support system according to any one of claims 1 to 3.

5. Further provided is a narrowing-down processing unit that narrows down the other hospitals according to narrowing-down conditions. The management support system according to any one of claims 1 to 3.

6. The narrowing conditions include opening year information regarding the opening year of the other hospital, The management support system according to claim 5.

7. a reverse lookup processing unit that identifies information related to the narrowing-down conditions when a reverse lookup condition related to the reference information is specified, The management support system according to claim 5.

8. The narrowing-down processing unit is capable of automatically setting the narrowing-down conditions based on a narrowing-down history. The management support system according to claim 5.

9. The presentation processing unit does not present the reference information when the number of the other hospitals that are sources of the performance information is below a lower limit. The management support system according to any one of claims 1 to 3.

10. When the number of the other hospitals that are sources of the performance information falls below a lower limit, the narrowing-down processing unit relaxes the narrowing-down conditions to increase the number of the other hospitals. The management support system according to claim 5.

11. the presentation processing unit enables a presentation function of the reference information in exchange for the provision of own hospital information relating to the performance of the own hospital, which is a medical institution; The management support system according to any one of claims 1 to 3.

12. an acquisition step of acquiring performance information relating to performance of a plurality of other hospitals, each of which is a medical institution; a presentation step of presenting reference information obtained by anonymizing the performance information; A management support program that allows a computer to execute the above.

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