Insurance commodity guidance support system, display control method, and terminal

Abstract

To reproduce the guidance of an insurance product performed by a winner.SOLUTION: An insurance commodity guidance support system 1 includes a terminal 101 and a server 102 communicable with the terminal 101. The information processing apparatus 102 stores an operation log of a sales terminal used for guiding an insurance product to a customer, the operation log being associated with a salesperson specified according to a predetermined criterion, and outputs an analysis result regarding an order of screens displayed on a display unit of the sales terminal when the insurance product is guided to the customer by using the stored operation log associated with one or a plurality of salespersons. A screen flow 110 which is created based on the output analysis result and defines the order of a plurality of screens to be displayed on the display part of the terminal is registered, and the terminal 101 acquires the screen flow 110 from the server 102 and displays the plurality of screens on the display part of the terminal 101 in the order defined by the acquired screen flow 110.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an insurance product information support system, a display control method, and a terminal device. [Background technology]

[0002] Various technologies have been proposed as sales support systems for insurance products (for example, Patent Document 1). Patent Document 1 discloses that "in a sales support system for life insurance, a contact amount acquisition unit 211 acquires, for each prospective customer, a contact amount, which is the number of times a sales representative contacted the prospective customer, an information amount acquisition unit 212 acquires, for each prospective customer, an information amount of information about the prospective customer collected by the sales representative from the prospective customer, and a likelihood determination unit 213 determines a likelihood of a contract being concluded for the prospective customer according to the contact amount and the information amount" (see the abstract of Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2013-200655 Summary of the Invention [Problem to be solved by the invention]

[0004] By using the sales support system disclosed in Patent Document 1, it becomes possible to easily calculate the likelihood of concluding a contract, and to provide information about insurance products to customers with a high likelihood of concluding a contract.

[0005] However, the methods by which sales representatives introduce insurance products to customers depend largely on the experience of the sales representative, and the introduction of insurance products by inexperienced sales representatives, sales representatives with little experience, and sales representatives with poor sales performance may not be appealing to customers.

[0006] SUMMARY OF THE INVENTION It is therefore an object of the present invention to provide an insurance product information support system, a display control method, and a terminal device that are capable of reproducing the insurance product information provided by top performers. [Means for solving the problem]

[0007] An insurance product information support system according to one embodiment of the present invention comprises a terminal device for introducing insurance products to customers, and an information processing device capable of communicating with the terminal device via a network, wherein the information processing device comprises: an operation log storage means for storing operation logs of multiple sales terminals used to introduce insurance products to customers, the operation logs being linked to one or more sales representatives identified according to predetermined criteria from among multiple sales representatives who used the multiple sales terminals; an analysis result output means for outputting, using the operation logs linked to the one or more sales representatives stored in the operation log storage means, an analysis result regarding the order of screens displayed on the display unit of the sales terminal when the insurance product was introduced to the customer; and a screen flow registration unit for registering a screen flow created based on the analysis result output by the analysis result output means, the screen flow specifying the order of multiple screens to be displayed on the display unit of the terminal device; and the terminal device comprises: a screen flow acquisition means for acquiring the screen flow from the information processing device via a network, and a display control means for displaying the multiple screens on the display unit of the terminal device in the order specified in the screen flow acquired by the screen flow acquisition means.

[0008] Furthermore, a display control method according to one embodiment of the present invention is a display control method for displaying multiple screens on a display unit of a terminal device for introducing insurance products to customers, the display control method including: an operation log storage step for storing operation logs of multiple sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among multiple sales representatives who used the multiple sales terminals; an analysis result output step for outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when the insurance product was introduced to the customer, using the operation logs associated with the one or more sales representatives stored in the operation log storage step; a screen flow registration step for registering a screen flow that is created based on the analysis result output in the analysis result output step and specifies the order of multiple screens to be displayed on the display unit of the terminal device; a screen flow acquisition step for acquiring the screen flow registered in the screen flow registration step; and a display control step for displaying the multiple screens on the display unit of the terminal device in the order specified in the screen flow acquired in the screen flow acquisition step.

[0009] In addition, a terminal device according to one embodiment of the present invention is a terminal device for introducing insurance products to customers, and is equipped with: an operation log storage means for storing operation logs of multiple sales terminals used to introduce insurance products to customers, the operation logs being linked to one or more sales representatives identified in accordance with predetermined criteria from among multiple sales representatives who used the multiple sales terminals; an analysis result output means for outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when the insurance product was introduced to the customer, using the operation logs linked to the one or more sales representatives stored in the operation log storage means; and a screen flow registration means for registering a screen flow created based on the analysis result output by the analysis result output means and specifying the order of multiple screens to be displayed on the display unit of the terminal device; a screen flow acquisition means for acquiring the screen flow from the information processing device via the network; and a display control means for displaying the multiple screens on the display unit of the terminal device in the order specified in the screen flow acquired by the screen flow acquisition means. [Effects of the Invention]

[0010] According to the present invention, even inexperienced sales representatives, sales representatives with little experience, and sales representatives with poor sales performance can reproduce the insurance product information given by top performers.

[0011] Furthermore, according to the present invention, inexperienced sales representatives, inexperienced sales representatives, and sales representatives with poor sales performance can learn methods for introducing insurance products that are appealing to customers by referring to the insurance product introductions given by the reproduced top performers. [Brief explanation of the drawings]

[0012] [Figure 1] Diagram showing an overview of the AI ​​presentation function [Figure 2] Diagram showing the overall configuration of the insurance product information support system [Figure 3A] Hardware block diagram showing the server hardware configuration [Figure 3B] Functional block diagram showing the functional configuration of the server [Figure 4A] Hardware block diagram showing the hardware configuration of a terminal device [Figure 4B] Functional block diagram showing the functional configuration of a terminal device [Figure 5] Diagram showing the operation log [Figure 6] Diagram showing an audio file [Figure 7] Diagram showing text data [Figure 8] Screen flow diagram [Figure 9] FIG. 9 shows a plan input screen 900. [Figure 10] A diagram showing the AI ​​presentation startup screen [Figure 11] A diagram showing the presentation menu selection screen [Figure 12] Figure showing the overall proposal (no audio) screen [Figure 13] Figure showing the overall proposal (with audio) screen [Figure 14] A diagram showing the partial proposal selection screen [Figure 15A] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 15B] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 15C] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 15D] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 15E] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 15F] Figure showing the screen transitions for the Overall Proposal (without audio) screen [Figure 16] Flowchart showing the operation of the sales terminal [Figure 17] Flowchart showing the operation of the server [Figure 18] Flowchart showing the operation of the terminal device DETAILED DESCRIPTION OF THE INVENTION

[0013] Various embodiments will be described below with reference to the accompanying drawings. Note that common components in the drawings are designated by the same reference numerals. It should also be noted that components shown in one drawing may be omitted in another drawing for the sake of clarity. It should also be noted that the accompanying drawings are not necessarily drawn to scale.

[0014] 1. Overview of AI presentation function As shown in FIG. 1, an insurance product information support system 1 according to one embodiment includes a terminal device 101 used by a sales representative and a server 102 communicably connected to the terminal device 101 via a network. When a function for supporting insurance product information (hereinafter referred to as the "AI presentation function") is activated in the terminal device 101, a pre-stored screen flow 110 is called up and edited according to the coverage being provided. The terminal device 101 may also call up an audio file 130 corresponding to a screen included in the screen flow 110 and synthesize speech from text data 120 for speech synthesis. The AI ​​presentation function running on the terminal device 101 then displays multiple screens on the display unit of the terminal device 101 in an order defined by the edited screen flow 110. The AI ​​presentation function running on the terminal device 101 may also output speech in accordance with the screen displayed on the display unit using the audio file 130 and the text data 120.

[0015] 2. Overall structure of the insurance product information support system 2, the insurance product information support system 1 according to one embodiment includes the above-described plurality of terminal devices 101 and a server 102 capable of communicating with the plurality of terminal devices 101 via a network 104. The server 102 may be communicably connected to a plurality of sales terminals 103 used by sales representatives. The plurality of terminal devices 101 and the plurality of sales terminals 103 are, for example, electronic devices distributed to sales representatives of an insurance company and have similar configurations and functions, but are referred to as the terminal devices 101 and the sales terminals 103 in this specification for the sake of convenience.

[0016] <Sales terminal 103> The sales terminals 103 are, for example, computers such as tablets, smartphones, laptops, etc. A sales representative of the insurance company uses the sales terminal 103 to introduce the insurance product to the customer by, for example, displaying the details of the insurance product on the display unit 103a of the sales terminal 103.

[0017] A plurality of sales terminals 103 transmit operation logs 201 of the sales terminals 103 to the server 102 via the network 104. The operation logs 201 may be transmitted to the server 102 by batch processing, may be transmitted to the server 102 in real time, or may be transmitted to the server 102 in response to a predetermined operation by a user of the sales terminal 103. The operation logs 201 may also be transmitted to the server 102 wirelessly or via a wired connection. Furthermore, the operation logs 201 may also be transmitted to the server 102 via the network 104, or may also be transmitted to the server via a local connection.

[0018] <Server 102> The server 102 is, for example, a cloud server or an on-premise server. The server 102 may be composed of one server device or multiple server devices. The server 102 has an analysis tool 210 that analyzes operation logs 201 received from multiple sales terminals 103. For example, the analysis tool 210 is a statistical analysis tool and includes multiple libraries of machine learning programs. The analysis tool 210 according to one embodiment analyzes the operation logs 201 received from the multiple sales terminals 103 and outputs an analysis result regarding the order of screens displayed on the display unit 103a of the sales terminal 103 when introducing an insurance product to a customer (output includes displaying on the display unit, printing on a medium, sending a file to another device, etc.). The operation logs 201 analyzed by the analysis tool 210 are operation logs 201 associated with one or more sales representatives (hereinafter referred to as "outperformers") identified according to predetermined criteria. In other words, the analysis tool 210 analyzes the operation log 201 of the top performer and outputs the analysis results regarding the order of screens displayed on the display unit 103a of the sales terminal 103 when the top performer introduced insurance products to customers.

[0019] The server 102 may identify the operation logs 201 of top performers from among the operation logs 201 of multiple sales representatives and analyze only the operation logs 201 of the identified top performers, or may receive the operation logs 201 of only the top performers and analyze the received operation logs 201 of the top performers.

[0020] The server 102 stores a screen flow 110 that specifies the order of multiple screens to be displayed on the display unit 101a of the terminal device 101. The screen flow 110 is created based on the analysis results output by the analysis tool 210. The screen flow 110 may be one in which the designer of the screen flow 110 has designed the order of multiple screens in consideration of the analysis results output by the analysis tool 210, or the order of multiple screens may be automatically determined based on the analysis results output by the analysis tool 210.

[0021] The server 102 also stores audio files 130 corresponding to each of a plurality of screens that may be included in the screen flow 110. The audio files 130 are audio files corresponding to the audio used to explain a screen when the screen is displayed on the display unit 101a of the terminal device 101 in the order defined by the screen flow 110. In this embodiment, audio files 130 are prepared for portions of the explanation of the screen displayed on the display unit 101a of the terminal device 101 that are statically explained (portions whose explanation content does not change depending on the customer).

[0022] The server 102 also stores text data 120 for speech synthesis. In this embodiment, parameter portions that vary depending on the customer (for example, insurance premiums, insurance benefits, etc. that vary depending on the customer) are calculated, for example, based on a protection plan proposed to the customer. This text data 120 is synthesized into speech and output together with the speech of the speech file 130. Examples of speech synthesized from the speech file 130 and the text data 120 are shown below. In the examples below, the portions shown in parentheses are speech synthesized from the parameter portions, and the remaining portions are speech synthesized from the text data 120. For sentences that do not have parameter portions, the speech file 130 is used. When you are diagnosed with dementia, you will receive a lump sum of XX million yen. If the specified condition due to dementia continues for 180 days, you will be eligible to receive an additional lump sum of "YY" million yen.

[0023] <Terminal Device 101> The multiple terminal devices 101 are, for example, computers such as tablets, smartphones, laptops, etc. A sales representative of an insurance company uses the terminal devices 101 to introduce insurance products to customers by, for example, displaying the details of the insurance products on the display unit 101a of the terminal devices 101.

[0024] The terminal devices 101 acquire a screen flow 110 (e.g., HTML (HyperText Markup Language) data) from the server 102 via the network and store the acquired screen flow 110 in the storage 412 within the terminal device 101. Then, when the AI ​​presentation function is activated, the screen flow 110 in the storage 412 is used to display a plurality of screens related to insurance products in the order defined by the screen flow 110. When the screen flow 110 acquired by the terminal device 101 is HTML data, a next button (e.g., the next button in FIG. 15A) arranged on a screen in a web browser displayed using the HTML data links to the screen displayed after the screen, and a back button (e.g., the back button in FIG. 15B) links to the screen displayed before the screen. Note that this HTML data may be data that automatically transitions to the next page after a set time. The set time is set, for example, according to the time required for the explanation on the screen.

[0025] Furthermore, the multiple terminal devices 101 acquire, via the network 104, audio files 130 and text data 120 to be output together with the display of multiple screens, and store the acquired audio files 130 and text data 120 in storage 412 within the terminal devices 101. Then, when the AI ​​presentation function is activated, audio is output in accordance with the screen displayed on the display unit 401, using the audio files 130 and text data 120 in the storage 412. When a screen is displayed on the web browser of the terminal devices 101, an audio explanation corresponding to the screen is output using the audio files 130 and text data 120.

[0026] The terminal device 101 may download at least one of the screen flow 110, the text data 120, or the audio file 130 in a streaming format while connected to the server 102 via the network 104, and display multiple screens in the order specified by the screen flow 110, or may use the screen flow 110, the text data 120, or the audio file 130 that has been downloaded to the terminal device 101 in advance while not connected to the network 104 to display multiple screens in the order specified by the screen flow 110 using the downloaded screen flow 110, the text data 120, or the audio file 130.

[0027] Furthermore, if the sales representative has a smartphone 105 distributed by the insurance company separately from the terminal device 101, the smartphone 105 may be synchronized with the terminal device 101. That is, the sales representative may use the smartphone 105 to introduce insurance products to customers using an AI presentation function.

[0028] 3. Hardware Configuration and Functions of Server 102 The hardware configuration of the server 102 of the insurance product information support system 1 according to one embodiment will be described with reference to FIG. 3A.

[0029] (Hardware configuration of server 102) Roughly speaking, the server 102 includes a storage 301, a communication interface 302, and a controller 303. Note that hereinafter, the interface will be referred to as "I / F." The storage 301 is a hard disk drive (HDD) or a solid state drive (SSD), etc. The storage 301 stores the above-mentioned analysis tool 210, the screen flow 110, the audio file 130, the text data 120 for speech synthesis, customer data including the customer's name, address, age, contracted product, etc., an operating system (OS), various applications, etc. The communication I / F 302 is a network controller and communicates with external devices via the network 104. The communication method of the communication I / F 302 may be wired or wireless, and the communication protocol may be selected appropriately.

[0030] The controller 303 includes a central processing unit (CPU) 310, a random access memory (RAM) 311, a read only memory (ROM) 312, an input / output interface (I / F) 313, a bus 314, and the like.

[0031] The CPU 310 functions as a computer for the server 102, and executes the OS and applications and performs data processing. The CPU 310 may be a single processor or multiple processors. A GPU (Graphics Processing Unit) may also be used instead of the CPU 310. The RAM 311 is a main memory used for temporary data storage. The ROM 312 stores data necessary for basic system operations, such as an OS boot program, device firmware, and setting information. The input / output I / F 313 communicably connects the controller 303 to peripheral devices of the controller 303. The bus 314 is a data transmission path communicably connecting the CPU 310 in the controller 303 to other components (e.g., the ROM 312, the RAM 311, and the input / output I / F 313).

[0032] (Function of the controller 303 of the server 102) Referring to FIG. 3B, the function of the controller 303 of the server 102 of the insurance product information support system 1 according to one embodiment will be described.

[0033] The CPU 310 reads and executes various applications (including the analysis tool 210), causing the controller 303 to execute various functions. The controller 303 functions as an operation log receiving unit 320, an operation log storage unit 321, a top performer identification unit 322, an operation log analysis unit 323, an analysis result output unit 324, a screen flow registration unit 325, a voice synthesis text registration unit 326, an audio file registration unit 327, and the like.

[0034] The operation log receiving unit 320 receives the operation logs 201 from multiple sales terminals 103 via the network 104. The operation log receiving unit 320 may receive the operation logs 201 from multiple terminal devices 101. The operation log storage unit 321 stores the operation logs 201 received by the operation log receiving unit 320 in the storage 301.

[0035] The top performer identification unit 322 identifies one or more sales representatives from among the multiple sales representatives who use the multiple sales terminals 103 according to predetermined criteria. Hereinafter, the identified sales representatives will be referred to as top performers. The predetermined criteria may be, for example, that the sales representative has a track record of selling insurance products and frequently performs operations related to selling insurance products on the sales terminal 103. For example, the criteria for identifying top performers may be that sales performance is higher than a threshold, the number of insurance sales is higher than a threshold, or the amount of insurance sales is higher than a threshold. Note that the criteria for identifying top performers are not limited to the above criteria. Note that top performers may be identified manually by referring to the operation log 201, the sales performance of the sales representatives, etc. If top performers are identified manually, the controller 303 does not need to be equipped with the top performer identification unit 322.

[0036] The operation log analysis unit 323 analyzes the operation log 201 stored by the operation log storage unit 321. The operation log analysis unit 323 performs statistical analysis of the operation log 201 to calculate the correlation between multiple screens displayed on the display unit 103a of the sales terminal 103 and to calculate the tendency of a screen to be displayed next from a certain screen. The analysis result output unit 324 displays the analysis results analyzed by the operation log analysis unit 323 on the display unit of the server 102, outputs them from a printer, or outputs them to another device as an email or a file.

[0037] The screen flow registration unit 325 registers the screen flow 110, which is created based on the analysis results output by the analysis result output unit 324, and which specifies the order of multiple screens to be displayed on the display unit 101a of the terminal device 101. The registered screen flow 110 is stored in the storage 301. The screen flow 110 registered by the screen flow registration unit 325 may be a screen flow 110 in which the order of multiple screens has been manually specified by a user with reference to the analysis results output by the analysis result output unit 324, or may be a screen flow 110 automatically created by the analysis tool 210 or another tool based on the analysis results output by the analysis result output unit 324.

[0038] Text for speech synthesis registration unit 326 registers text data 120 for use in speech synthesis. The registered text data 120 is stored in storage 301. For example, text for speech synthesis registration unit 326 registers text data 120 excluding parameter portions that vary depending on the customer (for example, insurance premiums, insurance money, etc. that vary depending on the customer). Text data 120 is created and prepared by a designer, and text for speech synthesis registration unit 326 stores the prepared text data 120 in storage 301.

[0039] The audio file registration unit 327 registers audio files 130 corresponding to each of a plurality of screens that may be included in the screen flow 110. The audio files 130 are stored in the storage 301. The audio file registration unit 327 registers, for each of a plurality of screens, an audio file 130 corresponding to the audio output on that screen. The audio files 130 are created and prepared by a designer, and the audio file registration unit 327 stores the prepared audio files 130 in the storage 301. The audio files 130 may be created by analyzing audio recorded by a top performer explaining insurance products to a customer.

[0040] 4. Hardware configuration and functions of terminal device 101 The hardware configuration of the terminal device 101 of the insurance product information support system 1 according to one embodiment will be described with reference to FIG. 4A.

[0041] (Hardware configuration of terminal device 101) The terminal device 101 roughly comprises a display unit 401 , a touch sensor 402 , a communication I / F 403 , a speaker 404 , and a controller 405 .

[0042] The display unit 401 is a liquid crystal display or an organic EL display, and displays various screens, which will be described later. The touch sensor 402 is a sensor that detects contact or approach of a user's finger or an object (for example, a touch pen) with the display unit 401. The touch sensor may be a resistive type or a capacitive type. The speaker 404 converts an electrical signal into physical sound. The communication I / F 403 is a network controller, and communicates with an external device via the network 104. The communication method of the communication I / F 403 may be wired or wireless, and a communication protocol may be selected as appropriate.

[0043] The controller 405 includes a CPU 410, a RAM 411, a storage 412, an input / output I / F 413, a bus 414, and the like.

[0044] The CPU 410 functions as a computer of the terminal device 101, and executes the OS and applications and performs data processing. The CPU 410 may be one processor or multiple processors. A GPU may also be used instead of the CPU 410. The RAM 411 is a main memory used for temporary data storage. The storage 412 is a flash memory or the like and stores the OS, various applications, etc. The input / output I / F 413 communicably connects the controller 405 to peripheral devices of the controller 405. The bus 414 is a data transmission path communicably connecting the CPU 410 in the controller 405 to other components (e.g., the storage 412, the RAM 411, and the input / output I / F 413).

[0045] The hardware configuration of the sales terminal 103 may be the same as or different from the hardware configuration of the terminal device 101.

[0046] (Functional block of the controller 405 of the terminal device 101) With reference to FIG. 4B, the function of the controller 405 of the terminal device 101 of the insurance product information support system 1 according to one embodiment will be described.

[0047] The CPU 410 reads and executes various applications, causing the controller 405 to execute various functions. The controller 405 functions as a screen flow storage unit 420, a text-for-speech-synthesis storage unit 421, a voice file storage unit 422, a screen flow calling / editing unit 423, a voice synthesis request unit 424, a display control unit 425, a voice control unit 426, etc.

[0048] The screen flow storage unit 420 stores the screen flow 110 acquired from the server 102. The screen flow storage unit 420 stores the screen flow 110 acquired in advance from the server 102 before the AI ​​presentation function is executed. Furthermore, the text for voice synthesis storage unit 421 stores the text data 120 acquired from the server 102. The text for voice synthesis storage unit 421 stores the text data 120 acquired in advance from the server 102 before the AI ​​presentation function is executed. Furthermore, the audio file storage unit 422 stores the audio file 130 acquired from the server 102. The audio file storage unit 422 stores the audio file 130 acquired in advance from the server 102 before the AI ​​presentation function is executed.

[0049] The screen flow calling / editing unit 423 calls and edits the screen flow 110 stored in the screen flow storage unit 420. When the AI ​​presentation function is activated in the terminal device 101, the screen flow calling / editing unit 423 calls and edits the screen flow 110 depending on the status of coverage addition. For example, if disability coverage and cancer coverage are added, the screen flow calling / editing unit 423 combines the part related to disability coverage and the part related to cancer coverage from the acquired screen flow to create a screen flow related to disability coverage and cancer coverage.

[0050] The screen flow calling / editing unit 423 may extract the part relating to the insurance to be provided to the customer from one large screen flow that includes all insurance and edit the screen flow, or may combine screen flows prepared for each insurance to edit the screen flow relating to the insurance to be provided to the customer.

[0051] In addition, in the present embodiment, an example has been shown in which the screen flow 110 is edited on the terminal device 101 side, but the terminal device 101 may notify the server 102 of a guarantee to be provided to the customer, and the server 102 may edit the screen flow 110 to correspond to the guarantee based on the notification. Then, the server 102 may transmit the edited screen flow 110 to the terminal device 101, and the terminal device 101 may display multiple screens in the order defined in the received screen flow 110.

[0052] Speech synthesis request unit 424 creates text by merging the parameter portion with text data 120 stored in speech synthesis text storage unit 421, and transmits the created text to SaaS (Software as a Service) or the like, requesting that speech be synthesized. Speech synthesis request unit 424 then acquires the speech synthesized by the SaaS or the like.

[0053] The display control unit 425 controls the display on the display unit 101a of the terminal device 101. For example, the display control unit 425 causes the display unit 101a of the terminal device 101 to display a plurality of screens in the order defined by the screen flow 110 organized by the screen flow calling / editing unit 423.

[0054] In addition, when audio is selected when the AI ​​presentation function is executed (when the start button 1103 for overall proposal (with audio) on the selection screen of Figure 11 is selected, or when the start button 1403 for with audio on the partial explanation list screen of Figure 14 is selected), the audio control unit 426 outputs audio from the speaker 404 based on the audio file 130 stored in the audio file storage unit 422 and the audio acquired by the audio synthesis request unit 424.

[0055] 5. Operation Log 201 The operation log 201 will be described in detail with reference to FIG.

[0056] The operation log 201 includes a user ID 502 that identifies the user who uses the sales terminal 103, an event content 503 that indicates the content of the operation on the sales terminal 103, and a time 504 of the event. Note that the items that make up the operation log 201 are not limited to the items described above.

[0057] 5 includes, for example, a log indicating that a user with user ID 502 of "AAA" who logged in to sales terminal 103 displayed screen A at time "13:10:10." The operation log 201 shown in FIG. 5 is transmitted from each sales terminal 103 to server 102, and server 102 accumulates the operation log 201.

[0058] 6. Audio File 130 The audio file 130 will be described in detail with reference to FIG.

[0059] File name 602 of audio file 130 is stored in association with screen ID 601 that identifies the screen displayed on display unit 101a of terminal device 101. For example, if the screen displayed on display unit 101a of terminal device 101 is a screen showing a claim example related to cancer coverage, audio file 130 corresponding to the audio for explaining the claim example related to cancer coverage is stored in association with screen ID 601 that identifies the screen.

[0060] 7. Text data for speech synthesis 120 The text data 120 for speech synthesis will be described in detail with reference to FIG.

[0061] Text 702 of text data 120 for speech synthesis is stored in association with text ID 701. For example, the voice relating to the amount to be paid, which is output while a screen showing a case of receiving cancer insurance is displayed on display unit 101a of terminal device 101, varies depending on the customer's age, gender, insurance premium, etc. Therefore, the parameter portion determined by the customer's age, gender, insurance premium, etc. is synthesized into the "XX" and "YY" portions of text 702 shown in FIG. 7.

[0062] 8. Screen Flow 110 The details of the screen flow 110 will be described with reference to Fig. 8. The screen flow 110 shown in Fig. 8 is a screen flow 110 relating to a comprehensive proposal for an insurance product to which all coverages (for example, disability coverage, nursing care coverage, cancer coverage, and advanced coverage) have been added. The coverages added to insurance products are not limited to the above-mentioned disability coverage, nursing care coverage, cancer coverage, and advanced coverage, but various other coverages exist, such as lifetime coverage, dementia coverage, and lump-sum hospitalization coverage, and naturally, the screen flow 110 is also constructed according to the coverages.

[0063] In the example of Figure 8, screens A1, A2, A3, and A4 are displayed in this order to explain disability coverage, then screens B1, B2, and B3 are displayed in this order to explain nursing care coverage, then screens C1, C2, C3, C4, and C5 are displayed in this order to explain cancer coverage, and then screens D1, D2, ... are displayed in this order to explain advanced coverage.

[0064] When the entire plan including disability coverage, nursing care coverage, cancer coverage, and advanced coverage is explained, screens A1 to D2, etc. are displayed in this order as described above.

[0065] When guiding a customer to add disability coverage, nursing care coverage, cancer coverage, and advanced coverage but omitting cancer coverage, the screen transitions from nursing care coverage screen B3 to advanced coverage screen D1, skipping cancer coverage screens C1 to C5, as shown by the dotted lines in Figure 8. In this way, screen flow 110 is edited according to the coverage to be added.

[0066] 8, the screen flow is edited by skipping screens related to coverage that is not provided to the customer from the entire plan including disability coverage, nursing care coverage, cancer coverage, and advanced coverage, but a screen flow may be prepared for each coverage, and the screen flow may be edited by combining the coverages that are provided to the customer. Also, editing of the screen flow may be performed on the server 102 side or on the terminal device 101 side.

[0067] 9. Plan input screen 900 The plan input screen 900 will be described in detail with reference to Fig. 9. The plan input screen 900 is a screen for inputting the details of the coverage to be added to the insurance product to be introduced to the customer. Since the coverage required varies depending on the customer, the coverage specified on the plan input screen 900 differs for each customer.

[0068] The plan input screen 900 has a name etc. display area 901 that displays the customer's name, phonetic spelling of the name, gender, and date of birth, a planned contract date input field 902 where the customer enters the planned date of contracting for the insurance product, a solicitation method selection section 903 where the customer can select the method of introducing the insurance product (face-to-face or online), and a payment method setting field 904 where the customer can set the method of payment for the insurance premium.

[0069] The plan input screen 900 also includes a coverage designation section 905 for selecting coverage to be added to the insurance product. The coverage designation section 905 includes, for example, an incapacity coverage designation area 910 for designating incapacity coverage, a dementia coverage designation area 911 for designating dementia coverage, a cancer coverage designation area 912 for designating cancer coverage, an advanced medical care designation area 913 for designating advanced medical care coverage, and a hospitalization coverage designation area 914 for designating hospitalization coverage. Note that the coverage to be added to the insurance product is not limited to the coverage described above.

[0070] The sales representative specifies the coverage to be explained to the customer by entering a numerical value or the like in at least one of the disability coverage designation area 910, dementia coverage designation area 911, cancer coverage designation area 912, advanced medical care designation area 913, and hospitalization coverage designation area 914.

[0071] 10. AI Presentation Startup Screen 10, details of the AI ​​presentation startup screen 1000 will be described. The AI ​​presentation startup screen 1000 includes a scheme diagram area 1001 that displays a scheme diagram of one or more guarantees specified on the plan input screen 900 described above, and a presentation area 1002 that is used to explain the details of one or more guarantees specified on the plan input screen 900.

[0072] In the scheme diagram displayed in scheme diagram area 1001, the horizontal axis indicates the customer's age, and the vertical axis indicates one or more coverages specified on plan input screen 900. This scheme diagram displays the insurance payout that the policyholder can receive and the upper age limit for receiving the insurance payout for each of the specified one or more coverages (in FIG. 9, coverages for employment, nursing care, cancer, advanced illness, birth control, and surgery are specified).

[0073] The AI ​​presentation startup screen 1000 has a start explanation button 1003 for executing the AI ​​presentation function. The start explanation button 1003 is provided at the bottom of the mechanism diagram area 1001. Note that the position of the start explanation button 1003 on the AI ​​presentation startup screen 1000 is not limited to the bottom of the mechanism diagram area. The AI ​​presentation startup screen 1000 also has an estimate button 1004 for calculating insurance premiums, and a temporary save button 1005 for saving the mechanism diagram and presentation contents that are provided to the customer.

[0074] When the explanation start button 1003 is selected, the AI ​​presentation function is activated and the presentation menu selection screen 1100 shown in Fig. 11 is displayed. If the insurance premium is displayed when the AI ​​presentation function is started by pressing the explanation start button 1003, the insurance premium may be hidden.

[0075] 11. Presentation menu selection screen The presentation menu selection screen 1100 will be described in detail with reference to Figure 11. The presentation menu selection screen 1100 is a screen for selecting a presentation menu to be executed by the AI ​​presentation function. The presentation menu selection screen 1100 is a screen in which the above-mentioned AI presentation startup screen 1000 is grayed out and an AI presentation startup image 1101 is superimposed on the grayed-out AI presentation startup screen 1000.

[0076] The AI ​​presentation launch image 1101 has an overall proposal (no audio) button 1102 that presents all of one or more insurances specified on the plan input screen 900 without audio, an overall proposal (with audio) button 1103 that presents all of one or more insurances specified on the plan input screen 900 with audio, and a partial proposal button 1104 that presents only a portion of one or more insurances specified on the plan input screen 900.

[0077] Near the overall proposal (with audio) button 1103, the time required for the presentation that will be started by selecting the overall proposal (with audio) button 1103 (8 to 9 minutes in the example of FIG. 11) is displayed in association with the overall proposal (with audio) button 1103. In the presentation that is started by selecting the overall proposal (without audio) button 1102, the sales representative manually advances or rewinds the pages of the presentation, and no audio is played, and the sales representative gives a verbal explanation. On the other hand, in the presentation that is started by selecting the overall proposal (with audio) button 1103, the presentation is automatically executed and audio is played unless playback is stopped. The sales representative may pause the presentation, for example, to explain the product during the presentation.

[0078] 12. Overall proposal (no audio) screen The overall proposal (no audio) screen 1200 will be described in detail with reference to Fig. 12. When the overall proposal (no audio) button 1102 on the AI ​​presentation startup image 1101 is selected, the overall proposal (no audio) screen 1200 shown in Fig. 12 is displayed. In the audio-less presentation executed by selecting the overall proposal (no audio) button 1102, a sales representative explains the displayed presentation.

[0079] The overall proposal (no audio) screen 1200 has a structure diagram area 1201 and a presentation area 1202. The overall proposal (no audio) screen 1200 has a total number of pages 1203 of the presentation displayed in the presentation area 1202, a page number 1204 of the currently displayed presentation, a next button 1205 for advancing the presentation to the next page, a marker tool 1206 for adding lines, marks, etc. to the image, and an eraser tool 1207 for erasing lines, marks, etc. added with the marker tool 1206. Note that the overall proposal (no audio) screen 1200 shown in FIG. 12 is the first page, so only the next button 1205 is displayed, but a back button is also displayed on the second and subsequent pages.

[0080] The presentation displayed in the presentation area 1202 of the overall proposal (no audio) screen 1200 is switched manually between multiple screens in the order defined by the screen flow 110.

[0081] 13. Overall proposal (with audio) screen The overall proposal (with audio) screen 1300 will be described in detail with reference to Fig. 13. When the overall proposal (with audio) button 1103 on the AI ​​presentation startup image 1101 is selected, the overall proposal (with audio) screen 1300 shown in Fig. 13 is displayed. In a presentation with audio that is executed by selecting the overall proposal (with audio) button 1103, the presentation is explained by audio.

[0082] The overall proposal (with audio) screen 1300 has a system diagram area 1301 and a presentation area 1302. The overall proposal (with audio) screen 1300 has a total number of pages 1303 of the presentation displayed in the presentation area 1302, a page number 1304 of the currently displayed presentation, a pause button 1305 for pausing the page transition of the automatically played presentation, and a play button 1306 for playing the paused presentation.

[0083] The presentation displayed in the presentation area 1302 of the overall proposal (with audio) screen 1300 automatically switches screens in the order defined by the screen flow 110. Therefore, the next button 1205 and back button (see FIG. 15B) that were present on the overall proposal (without audio) screen 1200 for manually switching images are not displayed.

[0084] When the overall proposal (with audio) screen 1300 is displayed, audio is played back in accordance with the content of the presentation displayed in the presentation area 1302.

[0085] 14. Partial proposal selection screen The partial proposal selection screen 1400 will be described in detail with reference to Fig. 14. When the partial proposal button 1104 of the AI ​​presentation startup image 1101 is selected, the partial proposal selection screen 1400 shown in Fig. 14 is displayed.

[0086] The partial proposal selection screen 1400 is a screen in which the above-described AI presentation startup screen 1000 is grayed out and a partial proposal selection image 1401 is superimposed on the grayed-out AI presentation startup screen 1000. The partial proposal selection image 1401 is a screen for selecting a desired presentation from among the presentations (with or without audio) for one or more guarantees specified on the plan input screen 900. For each of one or more guarantees specified on the plan input screen 900, the partial proposal selection image 1401 has text 1402 that explains the outline of the guarantee, a partial proposal (with audio) button 1403 for executing the guarantee with audio, and a partial proposal (without audio) button 1404 for executing the guarantee without audio.

[0087] For example, when the partial proposal (with audio) button 1403 related to disability insurance is selected, a presentation with audio related to disability insurance is executed, and when the partial proposal (without audio) button 1404 related to disability insurance is selected, a presentation without audio related to disability insurance is executed. The presentation with audio in the partial proposal is similar to the full proposal (with audio) screen 1300, and includes the total number of pages of the presentation displayed in the presentation area, the page number of the currently displayed presentation, a pause button for pausing the presentation, and a play button for playing the paused presentation. The presentation without audio in the partial proposal is similar to the full proposal (without audio) screen 1200, and includes the total number of pages of the presentation displayed in the presentation area, the page number of the currently displayed presentation, a next button for advancing to the next page of the presentation, a marker tool for adding lines, marks, etc. to the image, and an eraser tool for erasing lines, marks, etc. added with the marker tool.

[0088] 15. Screen transition example for overall proposal (without audio) Next, with reference to FIGS. 15A to 15F, an example of screen transitions when a presentation of the overall proposal (without audio) is carried out will be described.

[0089] 15-1. Overall plan screen As shown in FIG. 15A, when the Overall Proposal (No Audio) button 1102 on the AI ​​presentation startup image 1101 is selected, a plan overview screen 1500A is displayed. On the plan overview screen 1500A, a scheme diagram is displayed in a scheme diagram area 1501, and a plan overview 1510 is displayed in a presentation area 1502. The plan overview 1510 lists the benefits corresponding to the presentation buttons 1511a-1511f on the scheme diagram. In the example of FIG. 15A, the scheme diagram includes an Incapacity button 1511a corresponding to disability coverage, a Long-Term Care Coverage button 1511b corresponding to nursing care coverage, a Cancer Coverage button 1511c corresponding to cancer coverage, an Advanced button 1511d corresponding to advanced medical care coverage, an Admission button 1511e corresponding to hospitalization coverage, and a Surgery button 1511f corresponding to surgery coverage. The various presentation buttons 1511a-1511f described above are buttons related to the benefits selected on the plan input screen 900. Therefore, when disability coverage, nursing care coverage, cancer coverage, hospitalization coverage, and surgery coverage are specified on the plan input screen 900, an disability coverage button 1511a, nursing care coverage button 1511b, cancer coverage button 1511c, advanced coverage button 1511d, hospitalization coverage button 1511e, and surgery coverage button 1511f are displayed, as shown in Figure 15A.

[0090] 15A, an outline of the coverage corresponding to the above-mentioned presentation buttons 1511a to 1511f is displayed as an overall plan picture 1510. The display of this overall plan picture 1510 allows the customer to grasp the outline of the coverage that is being presented to them.

[0091] Then, on the overall plan image screen 1500A, "Number of pages / Total number of pages" ("Page 1 / 17" in the example of FIG. 15A) is displayed, indicating the position of the currently displayed presentation in the overall presentation. The number of pages 1504 is the number of pages in the currently displayed image (overall plan image), and the total number of pages 1503 is the total number of pages in the entire presentation. This "Number of pages / Total number of pages" display allows the client to understand the position of the current page in the overall presentation.

[0092] Additionally, a pen tool 1506 and an eraser tool 1507 are displayed on the plan overview screen 1500A. Using the pen tool 1506 and the eraser tool 1507, the sales representative can indicate on the plan overview screen 1500A the content that the sales representative wants to emphasize and convey to the customer.

[0093] Additionally, the plan overview screen 1500A displays a next button 1505 for advancing the presentation to the next page. The image displayed after the plan overview 1510 is defined by the screen flow 110.

[0094] 15-2.Incapacity insurance information screen When the Next button 1505 displayed on the plan overview screen 1500A is selected, an incapacity benefits information screen 1500B is displayed, as shown in Figure 15B. On the incapacity benefits information screen 1500B, a scheme diagram is displayed in a scheme diagram area 1501, and images 1520 of presentations, guidance, claim examples, etc. related to incapacity benefits are displayed in a presentation area 1502. The scheme diagram in Figure 15B is the same as the scheme diagram in Figure 15A, but because this page provides information about incapacity benefits, information such as insurance payments related to incapacity benefits is displayed (not grayed out), and other information is grayed out.

[0095] 15B, images 1520 of presentations, guidance, receipt examples, etc. relating to disability insurance are displayed in the order defined by the screen flow 110. In the presentation area 1502 on disability insurance information screen 1500B of FIG.

[0096] Additionally, the disability insurance information screen 1500B displays "Page number / Total page number" ("Page 2 / 17" in the example of FIG. 15B) indicating the position of the current image 1520 in the entire presentation. Additionally, the disability insurance information screen 1500B displays a pen tool 1506 and an eraser tool 1507.

[0097] Additionally, disability insurance information screen 1500B displays next button 1505 for advancing the presentation to the next page and back button 1508 for returning to the previous page. The image displayed after the image currently displayed in presentation area 1502 and the image displayed before the currently displayed image (e.g., the overall plan image in FIG. 15A) are defined by screen flow 110.

[0098] 15-3. Cancer insurance information screen When the Next button is selected at the end of a page related to employment protection or at the end of a page related to protection that follows employment protection (e.g., nursing care protection), a cancer protection information screen 1500C is displayed, as shown in FIG. 15C. On the cancer protection information screen 1500C, a system diagram is displayed in a system diagram area 1501, and a page 1530 for presentations, guidance, claim examples, etc. related to cancer protection is displayed in a presentation area 1502. The system diagram in FIG. 15C is the same as the system diagram in FIG. 15A, but because this page provides information about cancer protection, information about insurance payments related to cancer protection, etc. is displayed (not grayed out), and other information is grayed out.

[0099] 15C, pages 1530 of presentations, guidance, case studies, etc. relating to cancer insurance are displayed in the order defined by screen flow 110. In presentation area 1502 of cancer insurance information screen 1500C of FIG.

[0100] Additionally, cancer warranty information screen 1500C displays "Page number / Total page number" ("Page 5 / 17" in the example of FIG. 15C) indicating the position of current image 1530 in the entire presentation. Also displayed on cancer warranty information screen 1500C are pen tool 1506 and eraser tool 1507.

[0101] Additionally, cancer warranty information screen 1500C displays next button 1505 for advancing the presentation to the next page and back button 1508 for returning to the previous page. The image displayed after the image currently displayed in presentation area 1502 and the image displayed before the currently displayed image are defined by screen flow 110.

[0102] 15-4.Recommended Points Information Screen When the Next button is selected at the end of the page relating to the last individual guarantee, a recommended points information screen 1500D is displayed, as shown in Figure 15D. On the recommended points information screen 1500D, a system diagram is displayed in a system diagram area 1501, and the benefits and features of each guarantee described above are displayed in a presentation area 1502. The system diagram in Figure 15D is the same as the system diagram in Figure 15A.

[0103] Then, for example, the following items are displayed in presentation area 1502 on recommended points presentation screen 1500D in FIG. 15D. Covering dementia, which is increasing every year If you are diagnosed with cancer, you will receive a lump sum payment. Furthermore, it provides support for long-term cancer treatment for up to five years. You can receive monthly benefits while receiving prescribed treatment, even if you are not hospitalized. · Full coverage of advanced medical technology fees (up to a total of 30 million yen) You can receive a lump sum even for day hospitalization. In addition, we provide comprehensive coverage for illnesses that concern seniors. Even in the case of long-term hospitalization, benefits are paid according to the number of days of hospitalization (there is no limit to the number of days of payment for cancer hospitalization) In the event of an accident, you can leave money for your family to cover funeral and inheritance expenses. Furthermore, if you become physically disabled due to an unforeseen accident, you will no longer be required to pay insurance premiums.

[0104] Also, recommended point information screen 1500D displays "page number / total page number" ("page 16 / 17" in the example of FIG. 15D) indicating the position of current image 1540 in the entire presentation. Also, recommended point information screen 1500D displays pen tool 1506 and eraser tool 1507.

[0105] Furthermore, recommended points information screen 1500D displays insurance premium button 1509 for displaying insurance premiums and back button 1508 for returning the presentation to the previous page. The image to be displayed after the image currently displayed in presentation area 1502 and the image to be displayed before the currently displayed image are defined by screen flow 110.

[0106] 15-5.Insurance premium display screen When insurance premium button 1509 displayed on recommended points information screen 1500D is selected, insurance premium display screen 1500E shown in Fig. 15E is displayed. Insurance premium display screen 1500E has substantially the same content as recommended points information screen 1500D described above, but differs from recommended points information screen 1500D in that calculated insurance premium 1550 is displayed on insurance premium display screen 1500E and that next button 1505 is displayed instead of insurance premium button 1509.

[0107] By selecting the insurance premium button 1509, the displayed insurance premium 1550 is calculated based on the details of coverage, age, gender, insurance premium payment method, etc. entered on the plan input screen 900. The calculated insurance premium may be a monthly fee, a yearly fee, or both may be displayed.

[0108] 15-6. Final Screen At the end of the presentation, a final screen 1500F is displayed. On final screen 1500F, a scheme diagram is displayed in scheme diagram area 1501, and matters to be communicated to the customer at the end of the presentation are displayed in presentation area 1502. The scheme diagram in FIG. 15F is the same as the scheme diagram in FIG. 15A.

[0109] Then, in the presentation area 1502 on the final screen 1500F of Figure 15F, final suggestions 1560 are displayed, such as, for example, that insurance premiums can be paid monthly or annually, that discounts are available for annual payments, and that certain health conditions may prevent you from enrolling in insurance.

[0110] Final screen 1500F also displays "Page number / Total page number" ("Page 17 / 17" in the example of FIG. 15F) indicating the position of the image displayed in presentation area 1502 within the entire presentation. Final screen 1500F also displays pen tool 1506 and eraser tool 1507.

[0111] Furthermore, final screen 1500F displays an "End" button 1511 for ending the presentation and a back button 1508 for returning to the previous page. The image displayed before the image displayed in presentation area 1502 of final screen 1500F is defined by screen flow 110.

[0112] At the bottom of each of the above-mentioned screens 1500A to 1500F, an estimate button 1004, a temporary save button 1005, and an end explanation button 1006 are displayed. The estimate button 1004 is a button for calculating the insurance premium estimate, the temporary save button 1005 is a button for saving the contents of the presentation, and the end explanation button 1006 is a button for ending the AI ​​presentation function. By selecting the end explanation button 1006, a predetermined screen is displayed or the current screen is stopped. While the AI ​​presentation function is activated, the start explanation button 1003 is switched to the end explanation button 1006.

[0113] The display order of the 17 total pages of the screens shown in FIGS. 15A to 15F is defined by the screen flow. ), page 16 ( Recommended points information screen 1500D, insurance premium display screen 1500E ), and page 17 ( Final screen 1500F ) is not defined by the screen flow, but may be a fixed screen displayed at the beginning or end.

[0114] 16. Flowchart showing the processing of the sales terminal 103 (FIG. 16) When an insurance product is offered to a customer at sales terminal 103, the controller of sales terminal 103 stores operation log 201 of sales terminal 103 in the storage unit of sales terminal 103 (S100). Operation log 201 of sales terminal 103 is stored in the storage unit of sales terminal 103 as needed.

[0115] The controller of the sales terminal 103 determines whether it is time to upload the operation log 201 stored in the storage unit (S101), and if it determines that it is time to upload (S101: Yes), it uploads the operation log 201 to the server 102 (S102). The sales terminal 103 may upload the operation log 201 to the server 102 sequentially, or may upload it all at once by batch processing during a time period such as overnight. The operation log 201 may also be uploaded in accordance with a predetermined operation by the user of the sales terminal 103. The controller of the sales terminal 103 stores the operation log 201 in accordance with the operation of the sales terminal 103 (S100) until it is time to upload the operation log 201 (S101: No).

[0116] 17. Flowchart showing processing of server 102 (FIG. 17) The controller of the server 102 collects and stores the operation log 201 uploaded by the sales terminal 103 (S200).

[0117] Then, the controller of the server 102 determines top performers using the stored operation log 201 (S201). Criteria for determining top performers are stored in advance, and the controller of the server 102 determines one or more top performers (sales representatives) from among the multiple sales representatives in accordance with the criteria. The criteria for determining top performers are, for example, that sales performance is higher than a threshold and that the sales terminal 103 has been operated for a certain period of time or longer. Top performers may be determined automatically using the operation log 201 and sales performance data, or may be determined manually.

[0118] When the controller of the server 102 determines one or more outstanding performers, the controller selects the operation logs 201 of the determined one or more outstanding performers from the operation logs 201 of the plurality of outstanding performers (S202). Then, the controller of the server 102 analyzes the selected operation logs 201 using the analysis tool 210 (S203).

[0119] The controller of the server 102 outputs the analysis results using the analysis tool 210 (S204). The analysis results may be output by displaying them on a display unit, printing them on a recording medium such as paper, or transmitting information to an external device (for example, sending an email or a file).

[0120] Based on the analysis results, the user creates a screen flow 110 that defines the order in which multiple screens are displayed on the terminal device 101 (S205).

[0121] Then, the controller 303 of the server 102 stores the screen flow 110 in the storage 301 (S206).

[0122] 18. Flowchart showing the processing of the terminal device 101 (FIG. 18) When the user taps the explanation start button 1003 displayed on the display unit 401, the controller 405 of the terminal device 101 activates the AI ​​presentation function (S301). When the AI ​​presentation function is activated, the controller 405 causes the display unit 401 to display a presentation menu selection screen 1100 for selecting a guidance method (S302).

[0123] When the sales representative taps the overall proposal (no audio) button 1102 on the presentation menu selection screen 1100, the controller 405 calls the screen flow 110 from the server 102 and edits it (S303).

[0124] Then, the controller 405 displays a plurality of screens in the order defined by the screen flow 110 in response to the sales representative's operation of the next button 1505 or the back button 1508 (S304).

[0125] When the sales representative taps the overall proposal (with audio) button 1103 on the presentation menu selection screen 1100, the controller 405 calls the screen flow 110 from the server 102 and edits it (S305), and also calls the audio from the server 102 and synthesizes it (S306).

[0126] Then, the controller 405 automatically displays the multiple screens on the display unit 401 in the order defined by the screen flow 110 without any user operation, and outputs audio corresponding to the screens displayed on the display unit 401 from the speaker 404 (S307). When the sales representative presses the pause button 1305 displayed on the screen, the automatically transitioning screens are paused. When the sales representative presses the play button 1306, the transition of the multiple screens is resumed.

[0127] When the sales representative taps the partial proposal button 1104 on the presentation menu selection screen 1100, the controller 405 displays the partial proposal selection screen 1400 on the display unit 401 (S308). Then, when the sales representative taps the partial proposal (no audio) button 1404 on the partial proposal selection screen 1400, the controller 405 calls the screen flow 110 related to the selected item from the server 102 (S309).

[0128] Then, in response to the sales representative's operation of the next button 1505 or the back button 1508, the controller 405 transitions through a plurality of screens related to the selected item in the order defined by the screen flow 110 (S310).

[0129] When a sales representative taps the partial proposal (with audio) button 1403 on the partial proposal selection screen 1400, the controller 405 calls the screen flow 110 related to the selected item from the server 102 (S311), and also calls the audio from the server 102 and synthesizes it (S312).

[0130] Then, the controller 405 automatically displays the multiple screens related to the selected items on the display unit 401 in the order defined by the screen flow 110 without any user operation, and outputs audio corresponding to the screens displayed on the display unit 401 (S313). When the sales representative presses the pause button 1305 displayed on the screen, the automatically transitioning screens are paused. When the sales representative presses the play button 1306, the transition of the multiple screens is resumed.

[0131] At least one of the above steps S303, S305, S306, S309, S311, and S312 may be executed before the AI ​​presentation function is started (S301) or when the guidance method selection screen is displayed (S302).

[0132] 19. Effects of this embodiment According to the insurance product information support system 1 and terminal device 101 of the above-described embodiment, even inexperienced sales representatives, sales representatives with little experience, and sales representatives with poor sales performance can reproduce the insurance product information given by top performers.

[0133] Furthermore, according to the insurance product information support system 1 and terminal device 101 of one embodiment, sales staff and the like can learn how to introduce insurance products that are appealing to customers by referring to the insurance product information given by the reproduced top performers.

[0134] 20. Summary of the insurance product information support system An insurance product information support system according to one embodiment includes a terminal device for providing insurance products to customers, and an information processing device capable of communicating with the terminal device via a network, The information processing device includes: an operation log storage means for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output means for outputting an analysis result relating to the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage means; a screen flow registration unit that registers a screen flow that is created based on the analysis result output by the analysis result output means and that specifies the order of a plurality of screens to be displayed on a display unit of the terminal device, The terminal device a screen flow acquisition means for acquiring the screen flow from the information processing device via a network; and a display control means for displaying the plurality of screens on the display unit of the terminal device in the order defined by the screen flow acquired by the screen flow acquisition means.

[0135] In addition, in the above-described insurance product information support system according to one embodiment, The information processing device includes: further comprising an audio file registration means for registering an audio file corresponding to each of the plurality of screens; The terminal device an audio data acquisition means for acquiring audio data relating to the audio file from the information processing device via a network; The display device further includes an audio control means for outputting audio when the screen is displayed, using the audio data acquired by the audio data acquisition means, the audio data corresponding to the screen displayed by the display control means.

[0136] In addition, in the above-described insurance product information support system according to one embodiment, The information processing device includes: a voice synthesis text registration means for registering text data for voice synthesis; a voice synthesis unit that synthesizes voice from the text data registered by the voice synthesis text registration unit, The voice data includes voice synthesized from the text data by the voice synthesis means.

[0137] In addition, in the above-described insurance product information support system according to one embodiment, the display control means displays, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control means automatically transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow when the first option is selected by the sales representative, and transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow in response to the operation of the sales representative when the second option is selected by the sales representative.

[0138] In addition, in the above-described insurance product information support system according to one embodiment, When the first option is selected by the sales representative, the display control means causes the display unit of the terminal device to display a stop button for stopping the screen transition and a play button for restarting the stopped screen transition.

[0139] In addition, in the above-described insurance product information support system according to one embodiment, When the second option is selected by the sales representative, the display control means causes the display unit of the terminal device to display a next button that advances the screen displayed on the display unit to the next page and / or a back button that returns the screen to the previous page.

[0140] In addition, in the above-described insurance product information support system according to one embodiment, The display control means displays on the display unit of the terminal device a selection screen including a third option for automatically transitioning through the multiple screens in the order specified in the screen flow, and a fourth option for manually transitioning through the multiple screens in the order specified in the screen flow, for each coverage included in the insurance product to be introduced to the customer.

[0141] In addition, in the above-described insurance product information support system according to one embodiment, The information processing device includes: The insurance system further comprises a screen flow editing means for editing the screen flow based on the guarantee included in the insurance product to be introduced to the customer.

[0142] 21. Summary of display control methods A display control method according to one embodiment is a display control method for displaying a plurality of screens on a display unit of a terminal device for introducing insurance products to a customer, the method comprising: an operation log storage step for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output step of outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage step; a screen flow registration step of registering a screen flow that is created based on the analysis result output in the analysis result output step and that defines the order in which a plurality of screens are to be displayed on a display unit of the terminal device; a screen flow acquisition step of acquiring the screen flow registered in the screen flow registration step; and a display control step of displaying the plurality of screens on the display unit of the terminal device in the order defined by the screen flow acquired in the screen flow acquisition step.

[0143] In addition, in the above-described display control method according to one embodiment, an audio file registration step of registering an audio file corresponding to each of the plurality of screens; an audio data acquisition step of acquiring audio data related to the audio file registered in the audio file registration step; The method further includes an audio control step of outputting audio when the screen is displayed, using the audio data acquired in the audio data acquisition step and corresponding to the screen displayed in the display control step.

[0144] In addition, in the above-described display control method according to one embodiment, a voice synthesis text registration step of registering text data for voice synthesis; a voice synthesis step of synthesizing voice from the text data registered in the voice synthesis text registration step, The voice data includes voice synthesized from the text data in the voice synthesis step.

[0145] In addition, in the above-described display control method according to one embodiment, a selection screen display step of displaying, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control process automatically transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow when the first option is selected by the sales representative on the selection screen, and transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow in response to the operation of the sales representative when the second option is selected by the sales representative.

[0146] In addition, in the above-described display control method according to one embodiment, The method further includes a stop / play button display step of displaying, on the display unit of the terminal device when the first option is selected by the sales representative, a stop button for stopping the screen transition and a play button for restarting the stopped screen transition.

[0147] In addition, in the above-described display control method according to one embodiment, The method further includes a next / back button display step of displaying, on the display unit of the terminal device, a next button for advancing the screen displayed on the display unit to the next page and / or a back button for returning the screen to the previous page when the second option is selected by the sales representative.

[0148] In addition, in the above-described display control method according to one embodiment, The selection screen display process displays on the display unit of the terminal device the selection screen, which further includes a third option for automatically transitioning through the multiple screens in the order specified in the screen flow, and a fourth option for manually transitioning through the multiple screens in the order specified in the screen flow, for each coverage included in the insurance product to be introduced to the customer.

[0149] In addition, in the above-described display control method according to one embodiment, The method further includes a screen flow editing step of editing the screen flow based on the guarantee included in the insurance product to be introduced to the customer.

[0150] 22. Summary of terminal devices The terminal device according to one embodiment is a terminal device for introducing insurance products to a customer, an operation log storage means for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output means for outputting an analysis result relating to the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage means; a screen flow registration unit that registers a screen flow that is created based on the analysis result output by the analysis result output means and that specifies the order of a plurality of screens to be displayed on a display unit of the terminal device, the information processing device being communicably connected via a network; a screen flow acquisition means for acquiring the screen flow from the information processing device via a network; and a display control means for displaying the plurality of screens on the display unit of the terminal device in the order defined by the screen flow acquired by the screen flow acquisition means.

[0151] In addition, in the terminal device according to one embodiment, the information processing device further comprises an audio file registration means for registering an audio file corresponding to each of the plurality of screens, an audio data acquisition means for acquiring audio data relating to the audio file from the information processing device via a network; The device further includes an audio control means for outputting audio when the screen is displayed, using the audio data acquired by the audio data acquisition means, the audio data corresponding to the screen displayed by the display control means.

[0152] In addition, in the terminal device according to one embodiment, the information processing device further comprises: a voice synthesis text registration means for registering text data for voice synthesis; and a voice synthesis means for synthesizing voice from the text data registered by the voice synthesis text registration means; The voice data includes voice synthesized from the text data by the voice synthesis means.

[0153] In addition, in the terminal device according to one embodiment, the display control means displays, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control means automatically transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow when the first option is selected by the sales representative, and transitions the plurality of screens on the display unit of the terminal device in the order specified by the screen flow in response to the operation of the sales representative when the second option is selected by the sales representative.

[0154] In addition, in the terminal device according to one embodiment, When the first option is selected by the sales representative, the display control means causes the display unit of the terminal device to display a stop button for stopping the screen transition and a play button for restarting the stopped screen transition.

[0155] In addition, in the terminal device according to one embodiment, When the second option is selected by the sales representative, the display control means causes the display unit of the terminal device to display a next button that advances the screen displayed on the display unit to the next page and / or a back button that returns the screen to the previous page.

[0156] In addition, in the terminal device according to one embodiment, The display control means displays on the display unit of the terminal device a selection screen including a third option for automatically transitioning through the multiple screens in the order specified in the screen flow, and a fourth option for manually transitioning through the multiple screens in the order specified in the screen flow, for each coverage included in the insurance product to be introduced to the customer.

[0157] In addition, in the terminal device according to one embodiment, the information processing device further comprises a screen flow editing means for editing the screen flow based on a guarantee included in the insurance product to be introduced to the customer; The display control means displays the plurality of screens on the display unit of the terminal device in the order defined by the screen flow edited by the screen flow editing means.

[0158] (Other Examples) The present invention can also be realized by executing the following process. That is, software (programs) that realize the functions of the above-described embodiments are supplied to a system or device via a network or various storage media, and the computer (or CPU, MPU, etc.) of the system or device reads and executes the program. The present invention may be applied to a system consisting of multiple devices, or to a device consisting of a single device. The present invention is not limited to the above-described embodiments, and various modifications (including organic combinations of the embodiments) are possible based on the spirit of the present invention, and these modifications are not excluded from the scope of the present invention. That is, all configurations that combine the above-described embodiments and their modifications are included in the present invention.

[0159] For example, in the above embodiment, the order of multiple screens defined in the screen flow was based on the analysis results of the analysis tool, but the timing of screen switching may also be based on the analysis results of the analysis tool.

[0160] In addition, the animation displayed in the overall proposal (without audio) and the overall proposal (with audio) may be different. For example, the animation in the overall proposal (with audio) may be more detailed than the animation in the overall proposal (without audio). This prevents the overall proposal (with audio) from becoming monotonous. [Explanation of symbols]

[0161] 1: Insurance product information support system 101: Terminal device 102: Server 110: Screen flow 120: Text data for speech synthesis 130: Audio file 320: Operation log receiver 321: Operation log storage unit 322: Outstanding Achievement Identification Department 323: Operation log analysis unit 324: Analysis result output section 325: Screen flow registration section 326: Text registration unit for speech synthesis 327: Audio file registration section 420: Screen flow acquisition unit 421: Audio data acquisition unit 422: Screen Flow Call Editorial Department 423: Speech synthesis unit 424: Display control unit 425: Audio control unit

Claims

1. An insurance product information support system comprising a terminal device for introducing insurance products to a customer, and an information processing device capable of communicating with the terminal device via a network, The information processing device includes: an operation log storage means for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output means for outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage means; a screen flow registration unit that registers a screen flow that is created based on the analysis result output by the analysis result output means and that specifies the order of a plurality of screens to be displayed on a display unit of the terminal device, The terminal device a screen flow acquisition means for acquiring the screen flow from the information processing device via a network; a display control means for displaying the plurality of screens on a display unit of the terminal device in the order defined by the screen flow acquired by the screen flow acquisition means; An insurance product information support system characterized by:

2. The information processing device includes: further comprising an audio file registration means for registering an audio file corresponding to each of the plurality of screens; The terminal device an audio data acquisition means for acquiring audio data relating to the audio file from the information processing device via a network; and a voice control means for outputting a voice when the screen is displayed by the display control means, using the voice data acquired by the voice data acquisition means and corresponding to the screen to be displayed by the display control means.

2. The insurance product information support system according to claim 1.

3. The information processing device includes: a voice synthesis text registration means for registering text data for voice synthesis; a voice synthesis unit that synthesizes voice from the text data registered by the voice synthesis text registration unit, The voice data includes voice synthesized from the text data by the voice synthesis means.

3. The insurance product information support system according to claim 2.

4. the display control means displays, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control means automatically transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow when the first option is selected by the sales representative, and transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow in response to an operation by the sales representative when the second option is selected by the sales representative.

2. The insurance product information support system according to claim 1.

5. When the first option is selected by the sales representative, the display control means displays, on the display unit of the terminal device, a stop button for stopping the screen transition and a play button for restarting the stopped screen transition.

5. The insurance product information support system according to claim 4.

6. When the second option is selected by the sales representative, the display control means displays, on the display unit of the terminal device, a next button for advancing the screen displayed on the display unit to the next page and / or a back button for returning the screen to the previous page.

5. The insurance product information support system according to claim 4.

7. The display control means displays, on the display unit of the terminal device, a selection screen including a third option for automatically transitioning the plurality of screens in the order defined in the screen flow, and a fourth option for manually transitioning the plurality of screens in the order defined in the screen flow, for each guarantee included in the insurance product to be introduced to the customer.

5. The insurance product information support system according to claim 4.

8. The information processing device includes: The insurance company further includes a screen flow editing unit for editing the screen flow based on the guarantee included in the insurance product to be introduced to the customer.

2. The insurance product information support system according to claim 1.

9. A display control method for displaying multiple screens on a display unit of a terminal device for introducing insurance products to a customer, comprising: an operation log storage step for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output step of outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage step; a screen flow registration step of registering a screen flow that is created based on the analysis result output in the analysis result output step and that defines the order in which a plurality of screens are to be displayed on a display unit of the terminal device; a screen flow acquisition step of acquiring the screen flow registered in the screen flow registration step; a display control step of displaying the plurality of screens on a display unit of the terminal device in the order defined by the screen flow acquired in the screen flow acquisition step. A display control method comprising:

10. an audio file registration step of registering an audio file corresponding to each of the plurality of screens; an audio data acquisition step of acquiring audio data related to the audio file registered in the audio file registration step; and a sound control step of outputting sound when the screen is displayed, using the sound data acquired in the sound data acquisition step and corresponding to the screen displayed in the display control step.

10. The display control method according to claim 9.

11. a voice synthesis text registration step of registering text data for voice synthesis; a voice synthesis step of synthesizing voice from the text data registered in the voice synthesis text registration step, The voice data includes voice synthesized from the text data in the voice synthesis step. The display control method according to claim 10 .

12. a selection screen display step of displaying, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control step automatically transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow when the first option is selected by the sales representative on the selection screen, and transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow in response to an operation by the sales representative when the second option is selected by the sales representative.

10. The display control method according to claim 9.

13. The method further includes a stop / play button display step of displaying, on the display unit of the terminal device, a stop button for stopping the screen transition and a play button for restarting the stopped screen transition when the first option is selected by the sales representative.

13. The display control method according to claim 12.

14. The method further comprises a next / back button display step of displaying, on the display unit of the terminal device, a next button for advancing the screen displayed on the display unit to the next page and / or a back button for returning the screen to the previous page when the second option is selected by the sales representative.

13. The display control method according to claim 12.

15. The selection screen display step displays, on the display unit of the terminal device, the selection screen further including a third option for automatically transitioning the plurality of screens in the order defined in the screen flow for each guarantee included in the insurance product to be introduced to the customer, and a fourth option for manually transitioning the plurality of screens in the order defined in the screen flow.

13. The display control method according to claim 12.

16. The method further includes a screen flow editing step of editing the screen flow based on the guarantee included in the insurance product to be introduced to the customer.

10. The display control method according to claim 9.

17. A terminal device for introducing insurance products to customers, an operation log storage means for storing operation logs of a plurality of sales terminals used to introduce insurance products to customers, the operation logs being associated with one or more sales representatives identified according to predetermined criteria from among a plurality of sales representatives who used the plurality of sales terminals; an analysis result output means for outputting an analysis result regarding the order of screens displayed on the display unit of the sales terminal when an insurance product is introduced to a customer, using the operation log associated with the one or more sales representatives stored in the operation log storage means; a screen flow registration unit that registers a screen flow that is created based on the analysis result output by the analysis result output means and that specifies the order of a plurality of screens to be displayed on a display unit of the terminal device, the information processing device being communicably connected via a network; a screen flow acquisition means for acquiring the screen flow from the information processing device via a network; a display control means for displaying the plurality of screens on a display unit of the terminal device in the order defined by the screen flow acquired by the screen flow acquisition means. A terminal device characterized by:

18. the information processing device further comprises an audio file registration means for registering an audio file corresponding to each of the plurality of screens, an audio data acquisition means for acquiring audio data relating to the audio file from the information processing device via a network; and a voice control means for outputting voice when the screen is displayed, using the voice data acquired by the voice data acquisition means and corresponding to the screen to be displayed by the display control means.

18. The terminal device according to claim 17,

19. the information processing device further comprises: a voice synthesis text registration means for registering text data for voice synthesis; and a voice synthesis means for synthesizing voice from the text data registered by the voice synthesis text registration means; The voice data includes voice synthesized from the text data by the voice synthesis means.

20. The terminal device according to claim 18,

20. the display control means displays, on the display unit of the terminal device, a selection screen including a first option for automatically transitioning the plurality of screens in the order defined by the screen flow, and a second option for manually transitioning the plurality of screens in the order defined by the screen flow; The display control means automatically transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow when the first option is selected by the sales representative, and transitions the plurality of screens on the display unit of the terminal device in the order defined by the screen flow in response to an operation by the sales representative when the second option is selected by the sales representative.

18. The terminal device according to claim 17,

21. When the first option is selected by the sales representative, the display control means displays, on the display unit of the terminal device, a stop button for stopping the screen transition and a play button for restarting the stopped screen transition.

21. The terminal device according to claim 20.

22. When the second option is selected by the sales representative, the display control means displays, on the display unit of the terminal device, a next button for advancing the screen displayed on the display unit to the next page and / or a back button for returning the screen to the previous page.

21. The terminal device according to claim 20.

23. The display control means displays, on the display unit of the terminal device, a selection screen including a third option for automatically transitioning the plurality of screens in the order defined in the screen flow, and a fourth option for manually transitioning the plurality of screens in the order defined in the screen flow, for each guarantee included in the insurance product to be introduced to the customer.

21. The terminal device according to claim 20.

24. the information processing device further comprises a screen flow editing means for editing the screen flow based on a guarantee included in the insurance product to be introduced to the customer; The display control means displays the plurality of screens on the display unit of the terminal device in the order defined by the screen flow edited by the screen flow editing means.

18. The terminal device according to claim 17,

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