System

The system addresses user support challenges by generating and updating explanatory videos based on inquiry logs, enhancing user understanding and reducing support costs through visual and auditory guidance.

JP2026015071APending Publication Date: 2026-01-29SOFTBANK GROUP CORP
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Patent Information

Application Number
JP2024116545
Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
Filing Date
2024-07-19
Publication Date
2026-01-29

AI Technical Summary

Technical Problem

Current user support systems face challenges in efficiently addressing user inquiries about specific operation methods or screen transitions, particularly when procedures change frequently or new functions are added, leading to increased costs, longer response times, and compromised user experience.

Method used

A system that collects and analyzes inquiry logs to identify frequently inquired-about operating procedures, automatically generates explanatory videos, and periodically updates them to provide users with the latest information visually and audibly, reducing the need for support and improving user understanding.

Benefits of technology

The system reduces the number of inquiries and shortens response times by enabling users to understand operating procedures intuitively, thereby improving user experience and reducing support costs.

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  • Figure 2026015071000001_ABST
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Abstract

A system is provided.SOLUTION: A system comprising: means for collecting an inquiry log transmitted from a device operated by a user; means for analyzing the inquiry log to specify an operation procedure frequently inquired or an operation part requiring a long response time; means for automatically generating an operation procedure explanation moving image based on the specified operation procedure; and means for analyzing the inquiry log again at regular intervals to update the operation procedure explanation moving image.SELECTED DRAWING: Figure 1
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Citation Information

Patent Citations

  • Persona chatbot control method and system

    JP2022180282A