Information processing system, information processing method, and program

Abstract

To provide an information processing system and method for achieving a service using a vacant test drive vehicle.SOLUTION: The information processing system 1000 includes at least one control unit. The control unit performs control to display a first screen for selecting a vehicle to ride in response to a request. The first screen allows selection of a plurality of vehicles to share, and the plurality of vehicles to share include a vehicle belonging to a first group and a vehicle belonging to a second group. Vehicles belonging to the first group are vehicles whose vacancy information is managed by the information processing system, and vehicles belonging to the second group are vehicles whose vacancy information is managed by the dealer. The control unit executes processing related to different arrangements depending on whether the vehicle for ride-sharing selected via the first screen belongs to the first group or the second group. The arrangement is an arrangement for a car.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] A car is one type of vehicle. Patent Document 1 discloses a test drive vehicle providing system that improves the convenience of users who wish to test drive a vehicle. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2003-331176 Summary of the Invention [Problem to be solved by the invention]

[0004] For example, many car dealerships have test drive vehicles available. However, the test drive vehicles at the dealership are not always in use and may be available. When providing a service that uses available test drive vehicles managed by the dealership, if the availability information for all cars is unknown, the service may not be able to be provided appropriately. [Means for solving the problem]

[0005] According to one aspect of the present disclosure, an information processing system is provided. The information processing system has at least one or more control units. The control unit controls to display a first screen for selecting a vehicle to compare in response to a request. The first screen is configured to allow selection of multiple vehicles to compare. The multiple vehicles to compare include vehicles belonging to a first group and vehicles belonging to a second group. The vehicles belonging to the first group are vehicles for which the information processing system manages available vehicle information. The vehicles belonging to the second group are vehicles for which the dealer manages available vehicle information. The control unit executes processing related to different arrangements depending on whether the vehicle to compare selected via the first screen belongs to the first group or the second group. The arrangements are arrangements for cars. [Brief explanation of the drawings]

[0006] [Figure 1] FIG. 1 is a diagram illustrating an example of a system configuration of an information processing system. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of the server device. [Figure 3] FIG. 3 is a diagram illustrating an example of a hardware configuration of the client device. [Figure 4] FIG. 4 is a diagram showing an example of a table for managing vehicle information. [Figure 5] FIG. 5 is a flowchart (part 1) illustrating an example of information processing related to car arrangement in the information processing system. [Figure 6] FIG. 6 is a flowchart (part 2) illustrating an example of information processing related to car arrangement in the information processing system. [Figure 7] FIG. 7 is a diagram showing an example of the email text of the generated email. [Figure 8] FIG. 8 is a diagram showing an example of the reservation screen. [Figure 9] FIG. 9 is a diagram showing an example of the image data reading screen. [Figure 10] FIG. 10 is a flowchart showing an example of information processing related to an automobile insurance policy. [Figure 11] FIG. 11 is a flowchart showing an example of a process for setting a usage-restricted member. [Figure 12] FIG. 12 is a flowchart showing an example of information processing related to car arrangement in the information processing system of the third modified example. DETAILED DESCRIPTION OF THE INVENTION

[0007] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the accompanying drawings. Various features shown in the following embodiments can be combined with each other.

[0008] <Embodiment 1> 1. System configuration diagram Fig. 1 is a diagram showing an example of the system configuration of an information processing system 1000. As shown in Fig. 1, the information processing system 1000 includes, as a system configuration, a server device 100, a client device 110, a client device 115, and a client device 140. The server device 100, the client device 110, the client device 115, and the client device 140 are communicatively connected via a network 150. The network 150 may include either or both of a WAN (Wide Area Network) and the Internet.

[0009] The information processing system 1000 is a system that provides a service for comparing a plurality of models from a plurality of manufacturers.

[0010] The server device 100 is a device that provides the main functions of the information processing system 1000, and executes the main processes of the following embodiment (including the following modified examples).

[0011] The client device 110 is a device operated by a staff member at the spot 120. The spot 120 is a location where a permanent vehicle 130 is installed (or parked), and where a user picks up and returns a test drive vehicle. The spot 120 is set up, for example, in a shopping center or a location adjacent to a shopping center. The permanent vehicle 130 is provided (or loaned) by a dealer, parked in the spot 120, and is a vehicle for which vacant vehicle information is managed by the information processing system 1000. The permanent vehicle 130 is an example of a vehicle belonging to the first group. The vacant vehicle information is information on the date and time when the vehicle is available for rental to a user. A dealer is an automobile dealer, a business that retails new and used cars, and in particular, a sales business that has signed a dealership agreement with an automobile manufacturer. However, in this specification, the term dealer refers to not only sales businesses but also business offices.

[0012] For the sake of simplicity, Fig. 1 illustrates only one spot 120 in the information processing system 1000, but multiple spots may exist in the information processing system 1000. Also, for the sake of simplicity, Fig. 1 illustrates only one permanent vehicle 130 in the spot 120, but multiple permanent vehicles may exist in one spot 120.

[0013] The client device 115 is a device operated by a user of the information processing system 1000. A user of the information processing system 1000 is a person who uses the client device 115 to access a website provided by the information processing system 1000, and enters and registers user information such as name, address, telephone number, email address, and password on the user registration page. The email address is used as the user's user ID. The user uses the client device 115 to access the information processing system 1000, make car reservations, and receive emails sent from the information processing system 1000. Hereinafter, emails will also be simply referred to as "mail."

[0014] For simplicity, FIG. 1 shows only one client device 115 in the information processing system 1000, but the information processing system 1000 actually includes as many client devices 115 as there are users of the information processing system 1000.

[0015] The client device 140 is a device operated by a person in charge at the dealer 160. In the specification, the dealer 160 has multiple cars as test drive cars (test drive cars 170, 180, and 190 in FIG. 1). The test drive cars 170, 180, and 190 are managed by the dealer 160, and are cars for which vacant vehicle information is not managed in the information processing system 1000. The test drive cars 170, 180, and 190 are examples of cars belonging to the second group. Note that cars belonging to the second group are also referred to as requested cars hereinafter. A requested car can also be said to be a car for which the dealer 160 manages vacant vehicle information. A requested car is a car parked in a location managed by the corresponding dealer. Examples of locations managed by a dealer include parking lots on the dealer's premises and parking lots near dealers with which the dealer has a contract. Hereinafter, when referring to permanent vehicles and requested vehicles, they will also be referred to as "cars."

[0016] For the sake of simplicity, FIG. 1 illustrates only one dealer 160 in the information processing system 1000, but multiple dealers may exist in the information processing system 1000. Also, for the sake of simplicity, FIG. 1 illustrates three vehicles as an example of test drive vehicles in the dealer 160, but the number is not limited to three. Any number of vehicles greater than one may be used.

[0017] The server device 100 does not manage the available test drive vehicle information held by the dealer 160, but the following explanation is based on the assumption that the server device 100 stores and manages information about the test drive vehicle held by the dealer 160. Here, the information about the test drive vehicle includes information such as the vehicle model, grade, and color.

[0018] Here, the claimed information processing system may be composed of multiple devices or may be composed of a single device. When the claimed information processing system is composed of a single device, an example of that device is server device 100. When the claimed information processing system is composed of multiple devices, an example of the multiple devices is server device 100 and client device 110, or server device 100 and client device 140, or server device 100 and client device 115, or a cloud server composed of multiple server devices that provide the functions of server device 100.

[0019] 2. Hardware Configuration (1) Hardware Configuration of Server Device 100 FIG. 2 is a diagram illustrating an example of a hardware configuration of the server device 100. As shown in FIG. As shown in FIG. 2, the server device 100 includes, as its hardware configuration, a control unit 210, a storage unit 220, and a communication unit 230.

[0020] The control unit 210 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100 .

[0021] The storage unit 220 is any one of a hard disk drive (HDD), a read only memory (ROM), a random access memory (RAM), a solid state drive (SSD), etc., or any combination thereof, and stores programs, data used when the control unit 210 executes processing based on the programs, etc. The storage unit 220 is an example of a storage medium. Examples of data used when the control unit 210 executes processing based on the programs include user data, vehicle information of permanent vehicles, vacant vehicle information of permanent vehicles, and vehicle information of requested vehicles.

[0022] In the present specification, the data used by control unit 210 when executing processing based on a program is described as being stored in storage unit 220, but the data may also be stored in a storage unit of another device that can communicate with server device 100. In other words, the data may be stored in a storage unit of any device as long as it can be referenced or acquired by control unit 210. When control unit 210 executes processing based on a program stored in storage unit 220, the functions of server device 100 and the processing of the flowcharts shown in Figures 5, 6, 10, 11, and 12, which will be described later, are realized.

[0023] The communication unit 230 connects the server device 100 to the network 150 and controls communication with other devices.

[0024] The hardware configuration of each of the control unit 210, the storage unit 220, and the communication unit 230 is not limited to one. For example, a plurality of control units may be included in the server device 100. The same applies to the client device 110 described below.

[0025] (2) Hardware Configuration of the Client Device 115 FIG. 3 is a diagram illustrating an example of the hardware configuration of the client device 115. As shown in FIG. As shown in FIG. 3, the client device 115 includes, as its hardware configuration, a control unit 310, a storage unit 320, an imaging unit 330, an input / output unit 340, and a communication unit 350.

[0026] The control unit 310 is a CPU or the like, and controls the entire client device 110 .

[0027] The storage unit 320 is any one of an HDD, a ROM, a RAM, an SSD, etc., or any combination thereof, and stores programs, data used when the control unit 310 executes processing based on the programs, etc. The storage unit 320 is an example of a storage medium.

[0028] In the present specification, the data used by control unit 310 when executing processing based on a program is described as being stored in storage unit 320, but the data may also be stored in a storage unit of another device that can communicate with client device 110. In other words, the data may be stored in a storage unit of any device as long as it can be referenced by control unit 310. The functions and the like of client device 110 are realized by control unit 310 executing processing based on the program stored in storage unit 320.

[0029] The image capturing unit 330 is, for example, a camera, and captures an image of a subject.

[0030] The input / output unit 340 is, for example, a touch panel, and outputs information and inputs information based on user operations.

[0031] The communication unit 350 connects the client device 115 to the network 150 via wireless communication and a base station, etc., and controls communication with other devices.

[0032] In the description, a smartphone will be used as an example of the client device 115. However, the client device 115 may also be a personal computer (PC), a tablet computer, etc. The client device 115 may be any device that can display a screen such as that shown in FIG. 8 (described later), accept user operations via the screen, etc., and transmit information to the server device 100.

[0033] Similarly, in the description, a PC is used as an example of the client device 110 and the client device 140. However, either or both of the client device 110 and the client device 140 may be a tablet computer, a smartphone, or the like.

[0034] 3. Information Processing The information processing of the first embodiment will be described below.

[0035] (1) Overview of the process In response to a request from the client device 115, the control unit 210 controls the input / output unit 340 or the like of the user's client device 115 to display a reservation screen for selecting a vehicle to compare. The reservation screen is an example of a first screen. The reservation screen is configured to allow the user to select multiple vehicles to compare. The multiple vehicles to compare include vehicles belonging to a first group and vehicles belonging to a second group.

[0036] Here, the vehicles belonging to the first group are also referred to as permanent vehicles, as described above. Permanent vehicles are provided by dealers, parked in spots 120, and vacant vehicle information is managed by information processing system 1000. Hereinafter, the first group will also be referred to as the permanent vehicle group. As mentioned above, vehicles belonging to the second group are also referred to as requested vehicles. Requested vehicles are vehicles that are parked at dealer 160, managed by dealer 160, and whose available vehicle information is managed by dealer 160. Hereinafter, the second group will also be referred to as a requested vehicle group.

[0037] The control unit 210 executes different arrangement-related processes depending on whether the car selected via the reservation screen to be compared belongs to the permanent car group or the requested car group. The arrangement is the arrangement of the car to be compared. Here, the car arrangement process is, for example, the process of determining whether the car desired by the user is available for the period desired by the user and sending the determination result to the user.

[0038] By adopting such a configuration, it is possible to prepare and arrange for a variety of new and / or used cars for users to compare before purchasing a new or used car, without having to own and manage vehicles of different manufacturers and grades.

[0039] (2) Details of the processing (2-1) Car Information The server device 100 stores the vehicle information in the storage unit 220 or the like. 4 is a diagram showing an example of a table 400 for managing vehicle information. The table 400 includes at least the following items: vehicle ID 401, manufacturer information 402, grade information 403, identification information 404, spot information 405, vacant vehicle information 406, and dealer information 407.

[0040] A vehicle ID is stored in the vehicle ID 401. The vehicle ID is identification information for identifying a vehicle. Manufacturer information is stored in the manufacturer information 402. Manufacturer information is identification information that identifies the manufacturer of the car (such as a company that manufactures or produces the car). Grade information is stored in the grade information 403. Grade information includes information on the vehicle's equipment (such as audio, car navigation, interior, and wheel information) and performance information (such as engine type, hybrid system specifications, drive system, and displacement information). Identification information for identifying whether a car is a permanent car or a requested car is stored in the identification information 404. For example, J indicates a permanent car, and R indicates a requested car.

[0041] Spot information is stored in the spot information 405. The spot information is identification information that identifies a spot. Vacant vehicle information is stored in the vacant vehicle information 406. Vacant vehicle information is information on the dates and times when the vehicle is available for rental to users. Dealer information 407 stores dealer information. The dealer information stores the name, address, telephone number, account information and email address of the dealer's representative who is providing the car. The account information of the dealer's representative includes a user ID (account ID) in the information processing system 1000, an email address, a telephone number, and a profile picture if registered. The control unit 210 can send a message to the account ID within the information processing system 1000 for a user who has an account with the information processing system 1000.

[0042] (2-2) Arrangement process Fig. 5 is a flowchart (part 1) showing an example of information processing related to arranging a car in the information processing system 1000. The processing in the flowchart in Fig. 5 is performed after the user selects the spot, the car, the desired usage period for the ride comparison (the pick-up date and time and the return date and time), etc. on the reservation screen. The information selected on the reservation screen is sent from the client device 115 to the server device 100 as a reservation request. The reservation request includes the user ID of the user who made the reservation, the car ID that identifies the selected car, the desired usage period for the test drive, etc. The control unit 210 associates the car ID, desired usage period, etc. included in the reservation request with the user ID as reservation information and stores them in the storage unit 220, etc.

[0043] In step S501, the control unit 210 obtains the identification information stored in the identification information 404 of the corresponding record based on the car ID included in the received reservation request and table 400, and determines whether the car to be reserved is a permanent car or a requested car. If the control unit 210 determines that the car to be reserved is a permanent car, the process proceeds to step S502, and if the control unit 210 determines that the car to be reserved is a requested car, the process proceeds to step S601 in FIG.

[0044] In step S502, the control unit 210 acquires the vacant vehicle information stored in the vacant vehicle information 406 of the corresponding record in the table 400.

[0045] In step S503, the control unit 210 determines whether the car is available for the period indicated by the user's desired usage period based on the acquired available car information and the desired usage period for the ride comparison included in the reservation request. The processing in step S503 is an example of processing for determining, based on the available car information, whether the car is available for the period from the desired date of picking up the car specified by the user to the desired date of returning the car, when the car selected via the reservation screen belongs to a permanent car group. If the control unit 210 determines that the car is available during the desired use period, the process proceeds to step S504, and if it determines that the car is not available during the desired use period, the process proceeds to step S505.

[0046] In step S504, the control unit 210 executes processing related to arranging a car identified by the car ID included in the reservation request. The processing in step S504 is processing related to arranging a car for a permanent car. More specifically, the control unit 210 deletes the information on the desired usage period from the vacant car information in the vacant car information 406 of the car identified by the car ID (i.e., the period indicated in the desired usage period is not vacant (a test drive is planned)). The control unit 210 also creates a car arrangement message including information such as the user ID of the user who made the reservation, the car ID of the car selected on the reservation screen, and the desired usage period selected on the reservation screen, and sends it to the person in charge of the relevant spot.

[0047] In the description, it is assumed that the person in charge of the spot and the person in charge of the dealer have accounts in the information processing system 1000, and the control unit 210 sends messages to the account of the relevant person in charge. However, the control unit 210 may also be configured to send emails to the email addresses of the person in charge of the spot and the person in charge of the dealer.

[0048] In step S505, the control unit 210 creates an email addressed to the user who made the reservation. If the determination in step S503 is YES and the process proceeds to step S505, this email is an email notifying the user that the reserved car has been arranged. The email includes the user ID, the user's name, telephone number, information about the car for which arrangements have been completed (model, manufacturer, grade, color, etc.), the desired car usage period (date and time of pick-up and return), etc. On the other hand, if the determination in step S503 is NO and the process proceeds to step S505, this email is an email notifying the user that the reserved car could not be arranged. The email includes the user ID, the user's name, telephone number, information about the car that could not be arranged, the desired car usage period (date and time of pick-up and return), etc.

[0049] In step S506, control unit 210 sends the email created in step S505 to the email address of the user identified by the user ID. The process of step S506 is an example of a process of sending the result of the determination to the user. The process in step S506 is an example of a process in which, if the vehicle selected via the reservation screen to be compared belongs to the permanent vehicle group, the control unit 210 transmits to the user vehicle availability information that is determined based on the desired vehicle usage period specified by the user and the available vehicle information managed by the information processing system. The availability information indicates whether the reserved vehicle is available for use.

[0050] FIG. 6 is a flowchart (part 2) illustrating an example of information processing related to car arrangement in the information processing system 1000. 6, the control unit 210 creates an inquiry message. The inquiry message is a message inquiring of the dealer's staff as to whether the car specified by the user can be used for the desired usage period specified by the user. The inquiry message includes the user ID of the user who made the reservation, the car ID that identifies the selected car, the desired usage period for the test drive, etc.

[0051] In step S602, the control unit 210 acquires the dealer information stored in the dealer information 407 of the corresponding record based on the car ID and table 400. The control unit 210 sends the inquiry message created in step S601 to the dealer's representative based on the dealer's representative account information included in the dealer information. The processing in step S602 is an example of a process in which, if the car to be compared selected via the reservation screen belongs to a requested car group, an inquiry request is sent to the dealer managing the car to inquire whether the car is available during the period from the desired date of pick-up to the desired date of return specified by the user.

[0052] In step S603, the control unit 210 creates an email addressed to the user who made the reservation. This email is not an email notifying the completion of arrangements for the reserved car, but an email notifying the completion of the reservation of the reserved car. The email includes the user ID, the user's name, phone number, information about the reserved car (model, manufacturer, grade, color, etc.), the desired period of use of the car (date and time of pick-up and date and time of return), etc.

[0053] In step S604, control unit 210 sends the e-mail created in step S603 to the e-mail address of the user identified by the user ID.

[0054] In step S605, control unit 210 determines whether or not a response message has been received in response to the inquiry message sent to the dealer's representative in step S602. If a response message has been received, control unit 210 proceeds to step S606, and if a response message has not been received, control unit 210 repeats the process of step S605.

[0055] There are at least two types of response messages: a response message indicating that the car specified by the user can be used for the desired usage period specified by the user (hereinafter also referred to as an OK message), and a response message indicating that the car specified by the user can be used for the desired usage period specified by the user (hereinafter also referred to as an NG message). If the car specified by the user can be used for the desired usage period specified by the user, the dealer deletes the information about the desired usage period from the available car information for the corresponding car (i.e., the period indicated by the desired usage period is not available (the car is scheduled for a test drive)). The OK message also includes information that the dealer has secured the car.

[0056] For example, when it is detected that a predetermined URL (Uniform Resource Locator) in the inquiry message has been selected, the control unit 210 controls the client device 140 to display a predetermined screen. The predetermined screen includes information identifying the car specified by the user, the desired usage period specified by the user, a first object (e.g., an OK button), and a second object (e.g., an NG button). When the first object is selected, an OK message is sent from the client device 140 to the server device 100. The OK message is a message indicating that the desired car can be used during the desired usage period. When the second object is selected, an NG message is sent from the client device 140 to the server device 100. The NG message is a message indicating that the desired car cannot be used during the desired usage period.

[0057] In step S606, the control unit 210 creates an email addressed to the user who made the reservation. The control unit 210 changes the email to be created depending on whether the message received from the client device 140 is an OK message or an NG message. If the response message is an OK message, the control unit 210 creates an email notifying the user that the reserved car has been arranged. The email includes a message notifying the user that the reserved car has been arranged, the user ID, the user's name, phone number, information about the car that has been arranged (model, manufacturer, grade, color, etc.), the desired car usage period (date and time of pick-up and return), etc. If the response message is an NG message, the control unit 210 creates an email notifying the user that the reserved car could not be arranged. The email includes a message notifying the user that the reserved car could not be arranged, the user ID, the user's name, phone number, information about the car that could not be arranged (model, manufacturer, grade, color, etc.), the desired car usage period (date and time of pick-up and return), etc. The process in step S606 is an example of a process for receiving input information from a dealer and determining whether or not a car is available based on the received information.

[0058] In step S607, control unit 210 sends the e-mail created in step S606 to the e-mail address of the user identified by the user ID. The process in step S607 is an example of a process for transmitting the determination result to the user. In addition, the processing of step S607 is also an example of a process in which, if the car to be compared selected via the reservation screen belongs to a requested car group, the control unit 210 sends to the user information on the availability of the car identified based on the desired usage period of the car specified by the user and the available car information managed by the dealer. As another example, if the dealer manages information on available test drive vehicles (requested vehicles) managed by the dealer in its own management system, the control unit 210 may obtain the available vehicle information via, for example, an API (Application Programming Interface) provided by the management system, and determine whether the vehicle is available during the desired usage period.

[0059] When an NG message is received from the client device 140, the control unit 210 creates an email containing an instruction to introduce a replacement permanent car and sends it to a predetermined call center staff member. More specifically, based on the manufacturer information and desired usage period of the car selected by the user on the reservation screen, the control unit 210 creates an email containing an instruction to introduce a permanent car of the same manufacturer that is available during the desired usage period to the user and sends it to the call center staff member. This process is an example of a process in which, when a car belonging to a requested car group is selected on the reservation screen but the car is not arranged, information inviting a test drive of a car from the same manufacturer as the car is sent to a set destination. This process is also an example of a process in which, if a car belonging to the request car group is selected on the reservation screen but the car is not arranged, information inviting a test drive of a car belonging to the permanent car group is sent to a set destination.

[0060] As another example, when an NG message is received from the client device 140, the control unit 210 may create a message in the information processing system 1000 instead of an email and send it to a predetermined call center representative.

[0061] As another example, when an NG message is received from the client device 140, the control unit 210 may obtain at least one or more candidate permanent cars of the same manufacturer that are available for the desired usage period based on the manufacturer information and desired usage period of the car selected by the user on the reservation screen and the available permanent cars information, create an email containing the candidate information, and send it to a predetermined call center representative.

[0062] FIG. 7 is a diagram showing an example of the email text of the generated email. The email text includes the name of the car reserved by the user and information 710 about the desired usage period. The email text also includes information 720 about candidate permanent cars of the same manufacturer that are available during the desired usage period, which the control unit 210 has acquired. User information 730 is information about the user who made the reservation. When a call center representative receives an email such as that shown in Figure 7, they can call the telephone number shown in the user information 730 and inform the user that the reserved car (requested car) is already booked, and can guide the user to a car (permanent car) of the same manufacturer as the requested car that is available during the desired usage period.

[0063] As another example, the control unit 210 may send an email or message such as that shown in FIG. 7 to the user who made the reservation, rather than sending an email such as that shown in FIG. 7 to the call center representative.

[0064] As described above, according to the first embodiment, by using permanent cars for which vacant car information is managed and requested cars for which vacant car information is not managed, a service that allows users to compare multiple cars can be appropriately provided. By using requested cars, the problem of securing parking space for cars and the problem of having to prepare various cars for users to compare can be solved. By using permanent cars, even if requested cars are not available, a suitable car that is available during the period the user wishes to use can be introduced. Furthermore, by always keeping permanent cars in a spot, users can check the actual car. Even if a dealer provides only one car, by having cars provided by dealers from multiple manufacturers, users can immediately view cars from multiple manufacturers.

[0065] (Variation 1) The following describes Modification 1 of Embodiment 1. Modification 1 is included in Embodiment 1, but is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 1 are the same as those in Embodiment 1.

[0066] The control unit 210 of the first modification performs control so that the display mode of the car displayed on the reservation screen is changed depending on the plan to which the dealer has subscribed.

[0067] FIG. 8 is a diagram showing an example of a reservation screen 800. The control unit 210 of Modification 1 controls the input / output unit 340 or the like of the user's client device 115 to display a reservation screen such as that shown in FIG. 8. The reservation screen 800 displays cars from multiple manufacturers for each car grade. In other words, the reservation screen 800 is configured to allow the user to select multiple cars from different manufacturers to compare. The cars included in the reservation screen 800 are not distinguishable from regular cars or requested cars for the user. The reservation screen 800 also includes cars provided by multiple dealers. Image 810 is an example of an image showing cars from a dealer that is subscribed to a standard plan.

[0068] Image 820 is an example of an image showing a car from a dealer who has subscribed to a special plan with a higher monthly payment rate than the regular plan. The control unit 210 has added a mark image 830 recommending the car to image 820. This process is an example of processing for changing the display mode of the car displayed on the reservation screen depending on the plan to which the dealer has subscribed. Mark image 830 is just an example, and may be an image including text such as "Recommended!" or "Popular car model!" In other words, any mode may be used as long as it is different from the image of a car for the regular plan.

[0069] Image 840 is an example of an image showing a car from a dealer who has subscribed to a special plan with a higher monthly payment rate than the regular plan. The control unit 210 displays the border of image 840 thicker than the border of image 810. This process is an example of processing for changing the display mode of the car displayed on the reservation screen depending on the plan to which the dealer has subscribed. Making the border thick is one example, and it is also possible to change the pattern or color of the border, or to change the fill color or fill pattern of the area indicated by the border. In other words, any style is acceptable as long as it is different from the image of a car with a regular plan. As another example, the image of the car itself may be output enlarged, or the image of the car may be displayed at the top of the list so that cars from dealers who have subscribed to the special plan are displayed more prominently than cars from dealers who have subscribed to the regular plan.

[0070] According to the first modification, the display mode of cars displayed on the reservation screen can be changed depending on the plan subscribed to by each dealer. Therefore, for example, when displaying a list of cars to compare, cars from dealers that subscribe to special plans with higher monthly payments than the standard plan can be highlighted. This increases the likelihood that the user will select that car, leading to a test drive and subsequent purchase.

[0071] (Variation 2) The following describes Modification 2 of Embodiment 1. Modification 2 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 2 are the same as those in Embodiment 1.

[0072] (Automobile insurance policy registration) In accordance with a request from the client device 115, the control unit 210 of the second modification performs control to display an image data loading screen on the input / output unit 340 or the like of the user's client device 115. The image data loading screen is an example of a second screen. FIG. 9 is a diagram illustrating an example of the image data loading screen. An email 900 is an example of an email sent from the server device 100 to the client device 115 when arrangements are completed. When the user selects an "Upload Image Data" button 910, the control unit 210 performs control to display an image data loading screen 920 on the input / output unit 340 or the like of the user's client device 115. The image data loading screen 920 includes a GUI (Graphical User Interface) component 930. The GUI component 930 is, for example, an image captured by a camera. When the GUI component 930 is selected, the control unit 310 activates the imaging unit 330 and captures an image of a subject (for example, an automobile insurance policy prepared by the user). The captured image data is stored in the storage unit 320 or the like. Area 940 is an area that displays a list of image data stored in storage unit 320. The user selects image data of an automobile insurance policy (e.g., image data 950) from the image data displayed in area 940, and selects registration button 960. In other words, image data loading screen 920 is configured to allow registration of image data of an automobile insurance policy for the user's personal automobile that has reserved a car to compare.

[0073] When the registration button 960 is selected, image data of the automobile insurance policy is sent from the client device 115 to the server device 100. When the image data of the automobile insurance policy is received from the client device 115, the control unit 210 stores the image data of the automobile insurance policy in the storage unit 220 or the like in association with the user ID of the corresponding user.

[0074] (Use of automobile insurance policies) FIG. 10 is a flowchart showing an example of information processing related to an automobile insurance policy. In step S1001, the control unit 210 determines whether there is any reservation information that falls before a predetermined date and time for the car delivery based on the receipt date and time of the desired usage period of the reservation information stored in the storage unit 220 or the like and the current time information. An example of the predetermined date and time is two days. For simplicity of explanation, the following explanation will use two days as an example. The control unit 210 obtains the current time information from the hardware clock and / or system clock of the server device 100. If the control unit 210 determines that reservation information exists for a time two days before the car delivery time, it proceeds to step S1004, and if it determines that reservation information does not exist for a time two days before the car delivery time, it proceeds to step S1003.

[0075] In step S1003, the control unit 210 executes a process to cancel the reservation. For example, the control unit 210 adds information indicating that the reservation is to be canceled to the corresponding reservation information, or creates an email stating that the reservation is to be canceled because the image data of the automobile insurance policy has not been registered by the specified date and time, and sends the email to the user who made the reservation. The process in step S1003 is an example of a process for canceling the user's reservation if image data of the insurance policy for the car is not registered within a predetermined period from the date of use of the car to be compared.

[0076] In step S1004, the control unit 210 acquires information from the image data of the automobile insurance policy. The control unit 210 may perform optical character recognition processing to read the information from the image data of the automobile insurance policy, or may input the image data into a trained model and acquire the information from the trained model. The trained model is a machine learning model trained using the image data as input data and the information contained in the image data as output data. The control unit 210 acquires at least the information of the contracted vehicle, the insurer's date of birth, and the driver's age condition from the image data of the automobile insurance policy. The driver's age condition is a condition that limits the age of the driver who is the subject of compensation under automobile insurance (voluntary insurance). Automobile insurance is designed so that the more the age limit is set to "higher ages" where the accident rate is relatively lower, the lower the insurance premium becomes.

[0077] In step S1005, the control unit 210 analyzes the likelihood of replacement based on the acquired information. More specifically, the control unit 210 ranks the likelihood of replacement, for example, as high, medium, or low, based on the information on the initial registration date and the vehicle inspection expiration date included in the acquired contract vehicle information. The control unit 210 determines the likelihood of replacement so that the older the initial registration date and the closer the vehicle inspection expiration date, the higher the likelihood of replacement. As another example, the control unit 210 inputs the information on the initial registration date and the vehicle inspection expiration date into a trained model and acquires a value indicating the likelihood of replacement from the trained model (for example, this may be a ranked value such as high, medium, or low as described above, or a numerical value such as 90%, 50%, or 10%). The trained model is a machine learning model trained using the information on the initial registration date and the vehicle inspection expiration date as input data and whether the car has been replaced as output data.

[0078] In step S1006, the control unit 210 analyzes the vehicle type that may be replaced based on the acquired information. More specifically, the control unit 210 analyzes the vehicle type that may be replaced based on the acquired insurer's date of birth and / or driver age conditions. For example, the control unit 210 identifies the user's age group based on the acquired insurer's date of birth, and sets the vehicle type that is set in association with the identified age group as the vehicle type that may be replaced. As another example, the control unit 210 inputs the insurer's date of birth into a trained model and acquires information on the vehicle type that may be replaced from the trained model. The trained model is a machine learning model trained using the insurer's date of birth as input data and the vehicle type that the insurer has replaced as output data.

[0079] Furthermore, for example, the control unit 210 identifies the age group of the user's family members who may drive the car based on the acquired driver age conditions. The control unit 210 determines, as a car model that may be replaced, a car model that is set in association with a combination of the user's age group identified based on the insurer's date of birth and the user's family members identified based on the driver age conditions. As another example, the control unit 210 inputs the insurer's date of birth and driver age conditions into a trained model and acquires information on car models that may be replaced from the trained model. The trained model is a machine learning model trained using the insurer's date of birth and driver age conditions as input data and the car model replaced by the insurer as output data.

[0080] In step S1007, the control unit 210 outputs the value indicating the possibility of replacement acquired in step S1005 and the information on the car model that may be replaced identified in step S1006, together with the user information of the corresponding user, as the analysis result. The control unit 210 outputs the analysis result by, for example, transmitting the value indicating the possibility of replacement and the information on the car model that may be replaced to another device (for example, client device 140 of a dealer that offers the car that the user compared).

[0081] The processing of steps S1005 and S1007 is an example of processing to output information identifying the possibility of replacing the user's car based on the image data registered via the image data loading screen 920. The processing of steps S1005 and S1007 is also an example of processing to output information identifying the possibility of replacing the user's car based on the information on the contracted car included in the image data.

[0082] The processing in steps S1006 and S1007 is an example of processing for outputting information identifying a type of car that the user may replace based on the image data registered via the image data loading screen 920. The processing in steps S1006 and S1007 is also an example of processing for outputting information identifying a type of car that the user may replace based on the insurer's date of birth and driver age conditions included in the image data.

[0083] A dealer's staff member or the like who receives information on the possibility of replacing a vehicle and / or information on the vehicle model that may be replaced can introduce an appropriate vehicle model to a user who is likely to replace their vehicle.

[0084] According to the second modification, it is possible to provide a service that allows customers to compare multiple cars by effectively utilizing automobile insurance policies.

[0085] (Variation 3) The following describes Modification 3 of Embodiment 1. Modification 3 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 3 are the same as those in Embodiment 1.

[0086] (Settings for restricted use members) FIG. 11 is a flowchart showing an example of a process for setting a usage-restricted member. In step S1101, the control unit 210 of Modification 3 determines whether or not the user is likely to be using a car as a rental car, that is, whether or not the user is not intending to test drive cars, based on the user's past usage history. The control unit 210 executes the process of step S1101 periodically (for example, once every two weeks). The following description will use a user who uses a car as a rental car as an example of a user who is not intending to test drive cars.

[0087] Here, the usage history includes the distance traveled by the user, the travel time, the travel location, the travel speed, etc. Based on at least one of these pieces of information, the control unit 210 determines whether or not the user is likely to be using the car as a rental car. For example, if there is a usage history of driving a distance greater than a set distance a set number of times or more within a set period (e.g., one day), the control unit 210 determines that there is a possibility that the vehicle is being used as a rental car. Also, for example, if the user has visited a location that is a predetermined distance or more from the spot a predetermined number of times or has visited the same location multiple times, the control unit 210 determines that the user is likely using the vehicle as a rental car. Furthermore, for example, if the vehicle has been driven on a highway or the like at a predetermined speed or above a predetermined number of times, the control unit 210 determines that there is a possibility that the vehicle is being used as a rental car. Furthermore, for example, if the vehicle has been driven a predetermined number of times or more during a predetermined time period, such as late at night or early in the morning, the control unit 210 determines that there is a possibility that the vehicle is being used as a rental car.

[0088] If the control unit 210 determines that there is a user who is using the car as a rental car, it proceeds to step S1102; if it determines that there is no user who is using the car as a rental car, it returns to step S1101, and in the example above, it executes the processing of step S1101 again two weeks later.

[0089] In step S1102, the control unit 210 creates an email or message containing a URL of a user's user details screen, etc., of a user who may be using the car as a rental car, and sends it to the person in charge's device (e.g., client device 110). When the URL is selected, a user details screen is displayed. The user details screen includes user information such as the user ID, the user's name, and phone number, as well as the user's past usage history. The user details screen may also include suggestive information indicating that the user may be using the car as if it were a rental car. The suggestive information may be any information that indicates that the user may be using the car as if it were a rental car. For example, the control unit 210 displays an image such as "Rental Car Usage Restrictions" on the user details screen.

[0090] In step S1103, the control unit 210 determines whether or not to set a user who is likely to be using the car as a rental car as a restricted use member who restricts use of the car. For example, if the "Register" button is selected on the user details screen, the control unit 210 determines to set the user as a restricted use member who restricts use of the car, and if the "Do not register" button is selected, the control unit 210 determines not to set the user as a restricted use member who restricts use of the car.

[0091] If the control unit 210 determines that a user who may be using the car as if it were a rental car should be set as a restricted use member who restricts use of the car, it proceeds to step S1104, and if it determines that a user who may be using the car as if it were a rental car should not be set as a restricted use member who restricts use of the car, it terminates the processing of the flowchart shown in Figure 11.

[0092] In step S1104, the control unit 210 adds information indicating that the user is a restricted use member to the user information of the user.

[0093] As another example, when the control unit 210 determines that the user is likely to be using the vehicle as a rental car, the control unit 210 may automatically set the user as a usage-restricted member.

[0094] (Processing of reservations made by restricted members) FIG. 12 is a flowchart showing an example of information processing related to car arrangement in the information processing system 1000 of the third modified example.

[0095] In step S1201, the control unit 210 acquires user information based on the user ID included in the received reservation request. The control unit 210 determines whether the user who made the reservation is a restricted member based on whether the acquired user information includes information indicating that the user is a restricted member. If the control unit 210 determines that the user who made the reservation is a restricted member, the process proceeds to step S1202; if the control unit 210 determines that the user who made the reservation is not a restricted member, the process proceeds to step S501.

[0096] In step S1202, the control unit 210 creates a reservation completion email indicating that the reservation has been completed. In step S1203, control unit 210 sends a reservation completion email to the email address of the user identified by the user ID.

[0097] After a predetermined period of time (for example, one hour) has elapsed since the reservation completion email was sent in step S1203, the control unit 210 creates an arrangement denial email in step S1204 indicating that the reserved car could not be arranged.

[0098] In step S1205, control unit 210 sends the e-mail created in step S1204 to the e-mail address of the user identified by the user ID. The process of sending an email in step S1205 after a predetermined period of time (e.g., one hour) has elapsed since the reservation completion email was sent is an example of a process of sending information to the user indicating that the reserved car for comparison could not be arranged after a predetermined time has elapsed since the reservation, if the user who made the reservation is set as a user who is not intending to compare cars. This process is performed to prevent problems that may arise when you want to restrict the use of a car by a use-restricted member, but immediately send an email indicating that the car cannot be arranged.

[0099] According to the third modification, it is possible to restrict use to users who use their cars as rental cars rather than for their intended purposes.

[0100] (Variation 4) The following describes Modification 4 of Embodiment 1. Modification 4 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 4 are the same as those in Embodiment 1.

[0101] In the above specification, the permanent vehicles are described as vehicles that are provided (or granted) by the dealer, parked in the spot 120, and whose vacant vehicle information is managed by the information processing system 1000. However, the permanent vehicles of variant 4 may include vehicles (1) and / or (2) shown below instead of or in addition to vehicles that are provided (or granted) by the dealer, parked in the spot 120, and whose vacant vehicle information is managed by the information processing system 1000. (1) A company car provided (or granted) by a specified corporation or the like, parked in a spot 120, and for which the information processing system 1000 manages vacant car information. (2) Company cars provided (or assigned) by a designated manufacturer, etc., parked in the parking spot 120, and whose vacant car information is managed by the information processing system 1000

[0102] In addition, the requested vehicle in variant 4 is parked in a location managed by the relevant dealer, and instead of or in addition to vehicles for which the dealer manages vacant vehicle information, vehicles (3) and / or (4) shown below may be included. (3) A vehicle whose vacant vehicle information is managed by a designated corporation, etc., and which is parked in a location managed by the designated corporation, etc. (4) A vehicle whose vacant vehicle information is managed by a designated manufacturer, etc., and which is parked in a location managed by the designated manufacturer, etc.

[0103] According to the fourth modification, a service relating to ride comparison can be provided using company cars and / or cars provided directly by the manufacturer.

[0104] (Variation 5) The following describes Modification 5 of Embodiment 1. Modification 5 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 5 are the same as those in Embodiment 1.

[0105] In the above description, a car is used as an example of a vehicle. However, the present invention is not limited to cars and can be applied to vehicles in general. Examples of vehicles other than cars include motorcycles, electric kick scooters, boats, helicopters, and airplanes.

[0106] That is, the control unit 210 of the fifth modification example controls to display a reservation screen for selecting vehicles to compare in response to a request. The reservation screen is configured to allow selection of multiple vehicles to compare. The multiple vehicles to compare include vehicles belonging to a first group and vehicles belonging to a second group. Vehicles belonging to the first group are vehicles provided by vehicle vendors, and availability information for the vehicles is managed in an information processing system. Vehicles belonging to the second group are vehicles managed by vehicle vendors, and availability information for the vehicles is not managed in an information processing system. The control unit 210 executes processing related to different arrangements depending on whether the vehicle to compare selected via the reservation screen belongs to the first group or the second group. The arrangements are arrangements for vehicles.

[0107] According to Variation 5, by using permanent vehicles for which availability information is managed and requested vehicles for which availability information is not managed, a service that allows users to compare multiple vehicles can be appropriately provided. Using requested vehicles can solve the problems of securing space for vehicle storage and the need to prepare various vehicles for users to compare. By using permanent vehicles, even if the requested vehicle is not available, it is possible to introduce an appropriate vehicle that is available during the period the user wishes to use it. Furthermore, by always keeping permanent vehicles in a spot, users can check the actual vehicle. Even if a dealer provides only one vehicle, by having vehicles provided by each dealer of multiple manufacturers, users can quickly view vehicles from multiple manufacturers.

[0108] <Additional Notes> It may be provided in the following manner. (Appendix 1) An information processing system, having at least one or more control units, The control unit Control to display a first screen for selecting cars to compare according to request, The first screen is configured to allow the user to select a plurality of cars to compare, The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages vacant vehicle information, The available vehicle information is information on the date and time when the vehicle is available for rental to the user, The cars belonging to the second group are cars for which dealers manage available car information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing system. (Appendix 2) 10. The information processing system of claim 1, The control unit If the vehicle to be compared selected via the first screen belongs to the first group, the system transmits to the user information on the availability of the vehicle, which information is determined based on the desired usage period of the vehicle specified by the user and the available vehicle information managed by the information processing system. Information processing system. (Appendix 3) 10. The information processing system according to claim 2, The control unit If the vehicle to be compared selected via the first screen belongs to the first group, determine whether the vehicle is available for the period from the desired date of receiving the vehicle to the desired date of returning the vehicle specified by the user based on the available vehicle information, and send the result of the determination to the user. Information processing system. (Appendix 4) 10. The information processing system according to claim 1, further comprising: The control unit If the vehicle to be compared selected via the first screen belongs to the second group, the availability information of the vehicle specified based on the desired usage period of the vehicle specified by the user and the available vehicle information of the vehicle managed by the dealer is transmitted to the user. Information processing system. (Appendix 5) 5. The information processing system according to claim 4, The control unit If the car to be compared selected via the first screen belongs to the second group, an inquiry request as to whether the car is available during the period from the desired date of receipt of the car to the desired date of return specified by the user is sent to the dealer managing the car, the input information is received from the dealer, and based on the received information, a determination is made as to whether the car is available, and the result of the determination is sent to the user. Information processing system. (Appendix 6) 6. An information processing system according to any one of claims 1 to 5, The control unit If a car belonging to the second group is selected on the first screen but the car is not arranged, information inviting a test drive of a car of the same manufacturer as the selected car is sent to a set destination. Information processing system. (Appendix 7) 10. The information processing system according to claim 1, further comprising: The control unit If a car belonging to the second group is selected on the first screen but the car is not arranged, information inviting a test drive of a car belonging to the first group is sent to a set destination. Information processing system. (Appendix 8) 10. The information processing system according to claim 1, further comprising: The control unit The display mode of the vehicle displayed on the first screen is changed depending on the plan to which the dealer subscribes. Information processing system. (Appendix 9) 10. The information processing system according to any one of claims 1 to 8, The control unit Controlling the display of a second screen on demand; The second screen is configured to allow registration of image data of the insurance policy for the user's personal car who has reserved the car to be compared. Information processing system. (Appendix 10) 10. The information processing system according to claim 9, The control unit If image data of the insurance policy for the vehicle is not registered within a predetermined period before the date of use of the vehicle to be compared, the reservation of the user is canceled. Information processing system. (Appendix 11) 10. The information processing system according to claim 9, The control unit outputting information identifying the possibility of replacing the user's car based on the image data registered via the second screen; Information processing system. (Appendix 12) 12. The information processing system of claim 11, The control unit outputting information for identifying the possibility of replacing the user's car based on the information on the contracted car included in the image data; Information processing system. (Appendix 13) 10. The information processing system according to claim 9, The control unit outputting information identifying a type of car that the user may replace based on the image data registered via the second screen; Information processing system. (Appendix 14) 14. The information processing system of claim 13, The control unit outputting information for identifying a type of car that the user may replace based on the insurer's date of birth and driver age conditions included in the image data; Information processing system. (Appendix 15) 15. The information processing system according to any one of claims 1 to 14, The control unit If the user who made the reservation is set as a user who does not intend to compare cars, after a predetermined time has elapsed since the reservation, information indicating that the reserved car for comparison was not arranged is sent to the user. Information processing system. (Appendix 16) 16. The information processing system according to any one of claims 1 to 15, The first screen is configured to allow the user to select a plurality of cars to compare from different companies, The vehicles belonging to the first group are vehicles parked in spots, The spot is a location where users can pick up and return the cars they want to compare, The vehicles belonging to the second group are vehicles parked in a location managed by the dealer. Information processing system. (Appendix 17) An information processing system, having at least one or more control units, The control unit Controlling the display of a first screen for selecting vehicles to compare in response to a request; The first screen is configured to allow the user to select a plurality of vehicles to compare, The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages availability information of vehicles, The vehicle availability information is information on the date and time when the vehicle is available for rental to the user, The vehicles belonging to the second group are vehicles for which a dealer manages vehicle availability information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangements are transportation arrangements; Information processing system. (Appendix 18) An information processing system, having at least one or more control units, The control unit Control to display a first screen for selecting cars to compare according to request, The first screen is configured to allow the user to select a plurality of cars to compare, The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing system. (Appendix 19) An information processing method executed by an information processing system, Control to display a first screen for selecting cars to compare according to request, The first screen is configured to allow the user to select a plurality of cars to compare, The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages vacant vehicle information, The available vehicle information is information on the date and time when the vehicle is available for rental to the user, The cars belonging to the second group are cars for which dealers manage available car information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing methods. (Appendix 20) A program, Computer, A program for causing the information processing system according to any one of claims 1 to 18 to function as such.

[0109] Finally, while various embodiments of the present invention have been described, these are presented as examples and are not intended to limit the scope of the invention. The novel embodiments may be embodied in various other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. The embodiments and modifications thereof are intended to be included within the scope and spirit of the invention, as well as within the scope of the invention and its equivalents as defined in the claims.

[0110] The above-described modifications may be implemented in any combination. [Explanation of symbols]

[0111] 100: Server device 110: Client device 150: Network 210: Control unit 220: Storage section 230: Communications Department 310: Control unit 320: Storage section 330: Imaging unit 340: Input / output section 350: Communications Department 1000: Information Processing Systems

Claims

1. An information processing system, having at least one or more control units, The control unit Controlling the display of a first screen for selecting a car to compare in response to a request; the first screen is configured to allow the user to select a plurality of cars to compare; The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages vacant vehicle information, The available vehicle information is information on the date and time when the vehicle is available for rental to the user, The cars belonging to the second group are cars for which dealers manage available car information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing system.

2. 2. The information processing system according to claim 1, The control unit If the vehicle to be compared selected via the first screen belongs to the first group, the system transmits to the user information on the availability of the vehicle, which information is specified based on the desired usage period of the vehicle specified by the user and the available vehicle information managed by the information processing system. Information processing system.

3. 3. The information processing system according to claim 2, The control unit If the vehicle to be compared selected via the first screen belongs to the first group, a determination is made based on the available vehicle information as to whether the vehicle is available during the period from the desired date of receiving the vehicle to the desired date of returning the vehicle specified by the user, and the result of the determination is sent to the user. Information processing system.

4. 2. The information processing system according to claim 1, The control unit If the vehicle to be compared selected via the first screen belongs to the second group, the availability information of the vehicle specified based on the desired usage period of the vehicle specified by the user and available vehicle information of the vehicle managed by the dealer is transmitted to the user. Information processing system.

5. 5. The information processing system according to claim 4, The control unit If the car to be compared selected via the first screen belongs to the second group, an inquiry request as to whether the car is available during the period from the desired date of receiving the car to the desired date of returning the car specified by the user is sent to the dealer managing the car, the input information is received from the dealer, and based on the received information, a determination is made as to whether the car is available, and the result of the determination is sent to the user. Information processing system.

6. 2. The information processing system according to claim 1, The control unit If a car belonging to the second group is selected on the first screen but the car is not arranged, information inviting a test drive of a car of the same manufacturer as the selected car is sent to a set destination. Information processing system.

7. 2. The information processing system according to claim 1, The control unit If a car belonging to the second group is selected on the first screen but the car is not arranged, information inviting a test drive of a car belonging to the first group is sent to a set destination. Information processing system.

8. 2. The information processing system according to claim 1, The control unit The display mode of the vehicle displayed on the first screen is changed depending on the plan to which the dealer subscribes. Information processing system.

9. 2. The information processing system according to claim 1, The control unit Controlling the display of the second screen on demand; The second screen is configured to allow registration of image data of an insurance policy for a personal car of the user who has reserved a car to compare. Information processing system.

10. 10. The information processing system according to claim 9, The control unit If image data of the insurance policy for the vehicle is not registered within a predetermined period before the date of use of the vehicle to be compared, the reservation of the user is canceled. Information processing system.

11. 10. The information processing system according to claim 9, The control unit outputting information identifying the possibility of the user replacing his / her car based on the image data registered via the second screen; Information processing system.

12. 12. The information processing system according to claim 11, The control unit outputting information for identifying the possibility of replacing the user's car based on the information on the contracted car included in the image data; Information processing system.

13. 10. The information processing system according to claim 9, The control unit outputting information for identifying a type of car that the user may replace based on the image data registered via the second screen; Information processing system.

14. 14. The information processing system according to claim 13, The control unit outputting information for identifying a type of car that the user may replace based on the insurer's date of birth and driver age conditions included in the image data; Information processing system.

15. 2. The information processing system according to claim 1, The control unit If the user who made the reservation is set as a user who does not intend to compare cars, after a predetermined time has elapsed since the reservation, information indicating that the reserved car for comparison was not arranged is sent to the user. Information processing system.

16. 2. The information processing system according to claim 1, The first screen is configured to allow the user to select a plurality of cars to compare from different companies, The vehicles belonging to the first group are vehicles parked in spots, The spot is a location where users can pick up and return the cars they want to compare, The vehicles belonging to the second group are vehicles parked in a location managed by the corresponding dealer. Information processing system.

17. An information processing system, having at least one or more control units, The control unit Controlling the display of a first screen for selecting vehicles to compare in response to a request; the first screen is configured to allow a user to select a plurality of vehicles to compare; The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages availability information of vehicles, The vehicle availability information is information on the date and time when the vehicle is available for rental to the user, The vehicles belonging to the second group are vehicles for which a dealer manages vehicle availability information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangements are transportation arrangements; Information processing system.

18. An information processing system, having at least one or more control units, The control unit Controlling the display of a first screen for selecting a car to compare in response to a request; the first screen is configured to allow the user to select a plurality of cars to compare; The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing system.

19. An information processing method executed by an information processing system, Controlling the display of a first screen for selecting a car to compare in response to a request; the first screen is configured to allow the user to select a plurality of cars to compare; The plurality of vehicles to be compared include vehicles belonging to a first group and vehicles belonging to a second group, The vehicles belonging to the first group are vehicles for which the information processing system manages vacant vehicle information, The available vehicle information is information on the date and time when the vehicle is available for rental to the user, The cars belonging to the second group are cars for which dealers manage available car information, executes a process relating to different arrangements depending on whether the vehicle to be compared selected via the first screen belongs to the first group or the second group; The arrangement is a car arrangement. Information processing methods.

20. A program, Computer, A program for causing the information processing system according to any one of claims 1 to 18 to function.

Images