Call management equipment and hotline system

Abstract

We provide a call management device and hotline system that ensures adequate care during the recovery period after cosmetic surgery. [Solution] A call management device 1 for connecting a user terminal to a medical professional's terminal comprises a communication device 104, a storage unit such as a memory 102 or storage 103, and a processor 101. The storage unit stores data identifying the access point (AP) 30 of the hotel where the user is staying after cosmetic surgery, and a hotline telephone number associated with the user ID. The processor 101 receives a connection request including the user ID from the user terminal 20 via the communication device 104, determines whether the AP 30 of the source of the connection request is included in the AP 30 stored in the storage unit, and if the source AP 30 is included in the AP 30 stored in the storage unit, it calls the hotline telephone number corresponding to the user ID and connects the user terminal 20 to the attending physician's mobile phone 40.

Description

Technical Field

[0001] The present invention relates to a technology that provides a hotline for the downtime of cosmetic plastic surgery.

Background Art

[0002] In recent years, due to the spread of SNS (Social Networking Service) and the like, cosmetic plastic surgery has been becoming more familiar. One of the anxieties that users undergoing cosmetic plastic surgery have is downtime. Downtime refers to the period after undergoing a procedure until redness, swelling, puffiness, etc. recover. Patent Document 1 discloses an invention related to a cosmetic plastic surgery application and also mentions downtime.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] During the downtime period, not only redness, swelling, and puffiness occur, but symptoms such as infectious diseases and allergic reactions may also appear. Conventionally, it has been difficult to say that there is a sufficient system to fully cope with such troubles.

[0005] In view of the above background, the present invention provides a technology that can perform sufficient care during the downtime of cosmetic plastic surgery.

Means for Solving the Problems

[0006] The call management device of the present invention comprises a communication unit, a storage unit, and a processing unit. The storage unit stores data identifying the wireless network of the accommodation facility where a user is staying after cosmetic surgery, and a hotline telephone number associated with a user identifier. The processing unit receives a connection request including a user identifier from a user terminal via the communication unit, determines whether the wireless network from which the connection request originates is included in the wireless networks stored in the storage unit, and, if the wireless network from which the request originates is included in the wireless networks stored in the storage unit, calls the hotline telephone number corresponding to the user identifier, thereby connecting the user terminal with the medical professional's terminal.

[0007] A call management device according to another aspect of the present invention comprises a communication unit, a storage unit, and a processing unit, wherein the storage unit stores a hotline telephone number associated with a user identifier and data on the downtime period after treatment of a user associated with the user identifier, and the processing unit receives a connection request including a user identifier from a user terminal via the communication unit, reads the downtime period corresponding to the user identifier from the storage unit, determines whether the date and time of the connection request is included in the downtime period, and if the date and time of the connection request is included in the downtime period, calls the hotline telephone number corresponding to the user identifier and connects the user terminal and the medical professional's terminal.

[0008] The hotline system of the present invention comprises the above-described call management device and a clinic terminal installed in a clinic that performs cosmetic surgery, wherein the clinic terminal receives input of a user identifier, a hotline telephone number, and downtime period data, transmits the received data to the call management device, and the call management device stores the user identifier, hotline telephone number, and downtime period data transmitted from the clinic terminal in the storage unit.

[0009] Another embodiment of the present invention provides a hotline system comprising a communication device installed in a room of an accommodation facility where a user can stay after cosmetic surgery, and a call management device that connects calls from the communication device to a medical professional's terminal, wherein the call management device comprises a communication unit, a storage unit, and a processing unit, the storage unit stores the user identifier of a user staying in the accommodation facility and the hotline telephone number associated with the user identifier in the room data, and the processing unit receives a connection request from the communication device via the communication unit, calls the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request originated, and connects the communication device and the medical professional's terminal. [Effects of the Invention]

[0010] According to the present invention, it is possible to appropriately address the anxieties and problems experienced by users after cosmetic surgery. [Brief explanation of the drawing]

[0011] [Figure 1] This figure shows the hardware configuration of the call management device according to the first embodiment. [Figure 2] This figure shows an example of the hardware configuration of a user terminal. [Figure 3] This figure shows the functional configuration of the call management device according to the first embodiment. [Figure 4] This figure shows an example screen of a hotline service application. [Figure 5] This figure shows an example of permitted AP data. [Figure 6] This is a diagram showing hotline telephone number data. [Figure 7] This figure shows the hardware configuration of the call management device according to the second embodiment. [Figure 8] This figure shows the functional configuration of the call management device according to the second embodiment. [Figure 9] This is a diagram showing an example of permission period data. [Figure 10]It is a diagram showing the hardware configuration of the call management device according to the third embodiment. [Figure 11] It is a diagram showing an example of hotline telephone number data. [Figure 12] It is a diagram showing an example of hotline telephone number data that the call management device according to the fourth embodiment has. [Figure 13] It is a diagram showing an example of hotline telephone number data classified by symptoms. [Figure 14] It is a diagram showing an example of a screen of the hotline service application. [Figure 15] It is a diagram showing the hardware configuration of the call management device according to the fifth embodiment. [Figure 16] It is a diagram showing the functional configuration of the call management device according to the fifth embodiment. [Figure 17] It is a diagram showing an example of permitted telephone number data. [Embodiments for Carrying Out the Invention]

[0012] Hereinafter, the call management device according to the present embodiment will be described with reference to the drawings. Note that the following description shows only an example of a preferred aspect and is not intended to limit the invention described in the claims.

[0013] (First Embodiment) [Hardware Configuration] FIG. 1 is a diagram showing the hardware configuration of the call management device 1 according to the embodiment. The call management device 1 is connected to the network N. The call management device 1 can communicate with an access point (hereinafter referred to as "AP") 30 installed in a downtime-only hotel (hereinafter referred to as "DT hotel") via the network N. In the present embodiment, the DT hotel is described as an example of an accommodation facility, but the accommodation facility is not limited to a hotel.

[0014] User terminal 20 is a terminal operated by the user and has the hotline service application installed. When the hotline service application is launched, user terminal 20 displays the hotline service screen (see Figure 4), and when the "Call" button is clicked on this screen, user terminal 20 sends a connection request to call management device 1. Call management device 1 can communicate with the mobile phone 40 of the attending physician or the clinic's telephone 41, which is the hotline connection destination. The attending physician is the doctor who performed the user's cosmetic surgery. Although only one attending physician is shown in Figure 1, there are actually many attending physicians. Similarly, there are many clinics.

[0015] In this specification, "hotline" refers to a dedicated communication method for users who have undergone cosmetic surgery to seek urgent advice regarding anxieties, problems, etc., and "hotline service application" refers to the application that provides this communication method. "Hotline phone number" is the phone number to which the hotline is connected.

[0016] The clinic terminal 50 is a terminal owned by a cosmetic surgery clinic. The clinic terminal 50 has the function of registering a contact number, i.e., a hotline phone number, to be contacted in case of problems during the recovery period. The hotline phone number should preferably be the mobile phone number 40 of the doctor who performed the cosmetic surgery or the clinic's telephone number 41.

[0017] The clinic terminal 50 accepts input of a hotline telephone number, associated with a user ID that identifies the user. The clinic terminal 50 transmits the entered hotline telephone number data to the call management device 1. The call management device 1, the user terminal 20, and the clinic terminal 50 constitute a hotline system.

[0018] The call management device 1 is physically configured as a computer including a processor 101, memory 102, storage 103, communication device 104, input device 105, output device 106, and a bus connecting them. Each of these devices operates on power supplied from a battery (not shown). In the following description, the term "device" can be read as a circuit, device, unit, etc. The hardware configuration of the call management device 1 may include one or more of the devices shown in Figure 1, or it may be configured with some devices omitted. Alternatively, multiple devices with different enclosures may be connected via communication to constitute the call management device 1.

[0019] Each function in the call management device 1 is realized by loading predetermined software (programs) onto hardware such as the processor 101 and memory 102, which causes the processor 101 to perform calculations and control communication by the communication device 104, or control at least one of the reading and writing of data in the memory 102 and storage 103.

[0020] The processor 101 controls the entire computer, for example, by running the operating system. The processor 101 may consist of a central processing unit (CPU) that includes interfaces with peripheral devices, control units, arithmetic units, registers, etc. Alternatively, a baseband signal processing unit or a call processing unit may be implemented by the processor 101.

[0021] The processor 101 reads programs (program code), software modules, data, etc., from at least one of the storage 103 and the communication device 104 into the memory 102 and executes various processes accordingly. The program used is one that causes a computer to execute at least a part of the operations described later. The functional blocks of the call management device 1 are stored in the memory 102 and may be implemented by control programs that run on the processor 101. Various processes may be executed by one processor 101, or they may be executed simultaneously or sequentially by two or more processors 101. The processor 101 may be implemented by one or more chips. The program may be transmitted to the call management device 1 via a telecommunications line.

[0022] Memory 102 is a computer-readable recording medium and may consist of at least one of the following: ROM (Read Only Memory), EPROM (Erasable Programmable ROM), EEPROM (Electrically Erasable Programmable ROM), RAM (Random Access Memory), etc. Memory 102 may also be called a register, cache, main memory, etc. Memory 102 can store executable programs (program code), software modules, etc., for carrying out the method according to this embodiment.

[0023] The storage 103 is a computer-readable recording medium and may consist of at least one of the following: an optical disc such as a CD-ROM (Compact Disc ROM), a hard disk drive, a flexible disk, a magneto-optical disk (e.g., a compact disc, a digital multipurpose disc, a Blu-ray® disc), a smart card, flash memory (e.g., a card, a stick, a key drive), a floppy® disk, a magnetic strip, etc. The storage 103 may also be called an auxiliary storage device.

[0024] The communication device 104 is hardware (transceiver / receiver device) for communicating between computers via at least one of a wired network and a wireless network, and is also referred to as a network device, network controller, network card, communication module, etc. The communication device 104 enables communication with the user terminal 20.

[0025] Each device, such as the processor 101 and memory 102, is connected by a bus for communicating information. The bus may be configured using a single bus, or different buses may be used for each device.

[0026] The call management device 1 may include hardware such as a microprocessor, a digital signal processor (DSP), an ASIC (Application Specific Integrated Circuit), a PLD (Programmable Logic Device), or an FPGA (Field Programmable Gate Array), and some or all of the functional blocks may be implemented by this hardware. For example, the processor 101 may be implemented using at least one of these hardware components.

[0027] Figure 2 shows an example of the hardware configuration of the user terminal 20. The user terminal 20 is a computer such as a smartphone, mobile phone, tablet, or wearable device. Physically, the user terminal 20 is configured as a computer device including a processor 201, memory 202, storage 203, communication device 204, input device 205, output device 206, and a bus connecting them. The processor 201, memory 202, and storage 203 are hardware similar to the processor 101, memory 102, and storage 103 of the server device 10.

[0028] The communication device 204 may include, for example, a high-frequency switch, duplexer, filter, frequency synthesizer, etc., to implement at least one of frequency division duplex (FDD) and time division duplex (TDD). For example, the transmitting and receiving antennas, amplifier section, transmitting and receiving section, transmission path interface, etc., may be implemented by the communication device 204. The transmitting and receiving section may be physically or logically separated into a transmitting section and a receiving section.

[0029] The input device 205 is an input device that accepts input from an external source (e.g., a key, microphone, switch, button, sensor, etc.). The output device 206 is an output device that outputs to an external source (e.g., a display, speaker, LED lamp, etc.). The input device 205 and the output device 206 may be configured as an integrated unit (e.g., a touchscreen).

[0030] [Functional Configuration] Figure 3 shows the functional configuration of the call management device 1 according to the first embodiment. The call management device 1 stores authorized AP data 11 and hotline telephone number data 12 in a storage unit such as memory 102 or storage 103.

[0031] Figure 5 shows an example of authorized AP data 11. The authorized AP data 11 includes the accommodation ID and the SSID (Service Set Identifier). The accommodation ID is an identifier that identifies the DT Hotel. The SSID is data that indicates the SSID of AP 30 owned by the DT Hotel identified by the accommodation ID. The call management device 1 performs the process of connecting to the hotline telephone number only when it receives a connection request from the SSID included in the authorized AP data 11. That is, if a connection request is received from the user terminal 20 of a user staying at the DT Hotel, it performs the process of connecting the call to the hotline telephone number. The call management device 1 does not perform the process of connecting the call to the hotline telephone number unless the connection request is via the SSID.

[0032] In this embodiment, an example was given in which the permitted AP data 11 includes the accommodation facility ID, but the permitted AP data 11 does not have to include the accommodation facility ID. However, including the accommodation facility ID makes it clear which accommodation facility the SSID is associated with, and makes the maintenance and management of the SSID easier.

[0033] Figure 6 shows the hotline telephone number data 12. The hotline telephone number data 12 includes a user ID and a hotline telephone number. The user ID is an identifier that identifies the user. For example, the user ID may be an identifier that identifies the user within the hotline service, or it may be the user's mobile phone number. The hotline telephone number data 12 shown in Figure 6 is updated based on the hotline telephone number data 12 transmitted from the clinic terminal 50. The hotline telephone number data 12 may have an expiration date. For example, the hotline telephone number data 12 may be valid for only one month and deleted after one month has passed since registration.

[0034] Returning to Figure 3, let's describe the functional configuration of the call management device 1. The call management device 1 includes a connection request receiving unit 13, a network determination unit 14, and a connection processing unit 15. The connection request receiving unit 13 receives connection requests transmitted from the user terminal 20. Now, let's describe the process by which the user terminal 20 transmits a connection request.

[0035] When the user terminal 20 launches the hotline service application, the hotline service screen shown in Figure 4 is displayed on the user terminal 20. The hotline service screen has a "Dial" button for making a call to the hotline and a "Cancel" button for closing the application. When the "Dial" button is clicked on the screen shown in Figure 4, the user terminal 20 sends a connection request to the call management device 1. In this way, after launching the application, a call to the hotline telephone number can be made with a single push of a button.

[0036] The hotline service application installed on user terminal 20 manages user IDs. User IDs may be strings or numbers set by the user during initial setup, or the phone number of the mobile phone that is user terminal 20 may be used. User terminal 20 transmits the user ID to call management device 1 along with the connection request.

[0037] When the connection request receiving unit 13 of the call management device 1 receives a connection request from the user terminal 20, it passes the received connection request data to the network determination unit 14. The network determination unit 14 determines whether the source of the connection request is an AP 30 installed at the DT Hotel. Specifically, the network determination unit 14 compares the SSID included in the packet header of the connection request with the SSID of the permitted AP data 11 shown in Figure 5. If the SSID of the source of the connection request matches the SSID of the permitted AP data 11, the network determination unit 14 permits the hotline connection.

[0038] If the connection is permitted by the network determination unit 14, the connection processing unit 15 reads the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 shown in Figure 6 and makes a call to the read hotline telephone number. If the other party answers the phone, the connection processing unit 15 performs a process to connect the user terminal 20 to the terminal associated with the hotline telephone number.

[0039] In the first embodiment, the call management device 1, upon receiving a connection request from a user terminal 20, makes a call to a hotline telephone number registered in association with the user ID, thereby enabling it to address the user's anxieties and troubles. Since the hotline connection destination is associated with the user ID, the user can consult with their attending physician who is familiar with their situation or a clinic that holds the user's medical record information, thus providing a high level of reassurance to the user.

[0040] Furthermore, the call management device 1 connects connection requests from AP30 installed at the DT Hotel to the hotline telephone number, but does not call the hotline telephone number for connection requests from AP30s other than those authorized. By limiting the users who can connect to the hotline telephone number to users staying at the DT Hotel, it prevents unsolicited calls to the hotline telephone number. This ensures that urgent inquiries and other requests from users staying at the DT Hotel and spending the downtime period can be appropriately addressed.

[0041] (Second Embodiment) Figure 7 shows the hardware configuration of the call management device 2 of the second embodiment. The basic configuration of the call management device 2 of the second embodiment is the same as that of the call management device 1 of the first embodiment. The call management device 2 of the second embodiment is connected to the user terminal 20 in a communicative manner, rather than via an AP installed at the DT Hotel.

[0042] Figure 8 shows the functional configuration of the call management device 2 according to the second embodiment. The call management device 2 stores permission period data 16 and hotline telephone number data 12 in a storage unit such as memory 102 or storage 103.

[0043] Figure 9 shows an example of permission period data 16. Permission period data 16 includes a user ID and DT period data. The user ID is an identifier that identifies the user. The DT period is the downtime period (hereinafter referred to as "DT period") for the user identified by the user ID.

[0044] The call management device 2 only connects to the hotline telephone number if it receives a connection request within the DT period of the permission period data 16. In other words, if the connection request from the user terminal 20 is not within the DT period, the device does not connect the call to the hotline telephone number even if the user terminal 20 makes a connection request.

[0045] The permission period data 16 shown in Figure 9 is updated based on the DT period data transmitted from the clinic terminal 50. The surgeon who performed the cosmetic surgery registers the DT period data in the call management device 2, according to the type of cosmetic surgery. In other words, the DT period registered here is the period during which the surgeon will accept hotline calls from the patient. After the registered DT period has elapsed, the patient's postoperative condition is considered to have stabilized, and it is judged that the situation is not urgent enough to require hotline support.

[0046] Returning to Figure 8, the functional configuration of the call management device 2 will be explained. The call management device 2 includes a connection request receiving unit 13, a DT period determination unit 17, and a connection processing unit 15. The function of the connection request receiving unit 13 is the same as that of the connection request receiving unit 13 of the call management device 1 in the first embodiment. When the connection request receiving unit 13 receives a connection request from the user terminal 20, it passes the connection request data to the DT period determination unit 17.

[0047] The DT period determination unit 17 determines whether the date and time the connection request was received falls within the DT period. First, the DT period determination unit 17 reads the DT period data corresponding to the user ID of the user terminal 20 that sent the connection request from the permission period data 16 shown in Figure 9. Then, the DT period determination unit 17 compares the date and time the connection request was received with the DT period. If the date and time the connection request was received falls within the DT period, the DT period determination unit 17 permits the connection to the hotline telephone number. Here, the date and time the connection request was received is used, but if the connection request includes data on the date and time of transmission, the date and time of transmission of the connection request may be used to determine whether it falls within the DT period.

[0048] If the DT period determination unit 17 determines that it is within the DT period, the connection processing unit 15 reads the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 and performs the process of connecting the call to the read hotline telephone number. If the other party answers the call, the connection processing unit 15 connects the user terminal 20 to the terminal associated with the hotline telephone number.

[0049] The call management device 2 of the second embodiment, like the call management device 1 of the first embodiment, makes a call to the hotline telephone number registered in association with the user ID when it receives a connection request from the user terminal 20, so that it can appropriately respond to user anxiety and troubles during downtime.

[0050] The call management device 2 determines whether or not to connect a call to the hotline telephone number based on the permitted period data, and connects the user terminal 20 to the hotline telephone number only if the connection request is within the DT period. This configuration prevents unnecessary calls to the hotline telephone number and allows for appropriate responses to urgent inquiries from users waiting for recovery during the downtime period.

[0051] In the second embodiment, the call management device 2 determines whether to connect to the hotline telephone number based on the permitted period data, so users who are not staying at the DT Hotel, for example, users who are staying at home and spending their downtime, can also use the hotline service.

[0052] In the example above, permission period data 16 (see Figure 9) and hotline telephone number data 12 (see Figure 6) are stored as separate data. However, it is also possible to associate the DT period and hotline telephone number data with the user ID.

[0053] (Third embodiment) Figure 10 shows the hardware configuration of the call management device 3 of the third embodiment. The basic configuration of the call management device 3 of the third embodiment is the same as that of the call management device 1 of the first embodiment. The call management device 3 of the third embodiment is connected to communicate with the attending physician's mobile phone 40, the clinic's telephone 41, and the telephones 42 of other medical institutions.

[0054] The functional configuration of the call management device 3 in the third embodiment is the same as that of the call management device 1 in the first embodiment (see Figure 3), however, in the call management device 3 of the third embodiment, the hotline telephone number data 12 has multiple hotline telephone numbers for a single user ID.

[0055] Figure 11 shows an example of hotline phone number data 12. In the example shown in Figure 11, for example, a user with user ID "U0809" is associated with three hotline phone number data points: the mobile phone number of doctor a at AA Clinic, the phone number of AA Clinic, and the phone number of X University Hospital. Furthermore, each hotline phone number is associated with data on the time period during which that hotline phone number is used. For doctor a at AA Clinic, the time period of 10:00-18:00 is associated; for AA Clinic's hotline phone number, the time period of 18:00-24:00 is associated; and for X University Hospital's hotline phone number, other time periods (i.e., 0:00-10:00) are associated.

[0056] The call management device 3 switches the destination of the hotline depending on the time of day when it receives a connection request from the user terminal 20. For example, if a connection request is received at 15:00, it connects to the mobile phone of doctor a at AA Clinic, and if a connection request is received at 3:00, it connects to the telephone at X University Hospital. In this embodiment, during times when the doctor at the clinic and the clinic are unable to respond, the hotline is connected to a medical institution other than the clinic where the surgery was performed, and the hotline is available 24 hours a day.

[0057] It goes without saying that the attending physician is well aware of the user's situation, and the clinic where the surgery was performed also has the user's medical record. Therefore, the doctors at that clinic can refer to the record to the extent necessary and respond appropriately to the user's inquiries. However, medical institutions other than the clinic where the cosmetic surgery was performed are unaware of the details of the user's cosmetic surgery. For this reason, other medical institutions will need to conduct interviews to gather information such as the cosmetic surgery procedures performed and the user's profile.

[0058] Therefore, when connecting a hotline to a medical institution other than the attending physician or clinic, the medical record data may be provided to the medical institution receiving the hotline. Since the medical record data involves personal information, the medical record data may be stored in the call management device 3 to the extent that the user has consented, and the system may be configured to send the medical record data to the medical institution when calling a hotline other than the clinic where the surgery was performed.

[0059] (Fourth embodiment) Next, the call management device 4 of the fourth embodiment will be described. The basic configuration of the call management device 4 of the fourth embodiment is the same as that of the call management device 3 of the third embodiment (see Figure 10), and it switches the hotline connection destination according to the time of the connection request to provide 24-hour support to users during downtime.

[0060] In the fourth embodiment, the call management device 4, when connecting a hotline to a medical institution other than the clinic where the cosmetic surgery was performed, connects the hotline to a medical institution selected according to the user's symptoms, rather than calling a specific medical institution. In the call management device 4 of the fourth embodiment, the hotline telephone number data 12 has two types of data: hotline telephone number data 12a by user ID and hotline telephone number data 12b by symptoms.

[0061] Figure 12 shows an example of user ID-specific hotline telephone number data 12a held by the call management device 4 of the fourth embodiment. For example, as in the third embodiment, for a user with user ID "U0809", the data includes the mobile phone number of doctor a at AA Clinic during the 10:00-18:00 time slot and the telephone number of AA Clinic during the 18:00-24:00 time slot. In this embodiment, instead of registering the telephone number of a specific medical institution as a contact for other time slots, the system refers to symptom-specific hotline telephone number data 12b.

[0062] Figure 13 shows an example of symptom-specific hotline telephone number data 12b. The symptom-specific hotline telephone number data 12b associates the telephone numbers of "Hospital A," "Hospital B," "Hospital C," and "Hospital D" with each symptom: "pain," "swelling / edema," "fever," and "other." In the call management device 4 of the fourth embodiment, when a call is made to a hotline telephone number outside of the hours when the clinic that performed the surgery is available, the connection processing unit 15 performs connection processing to a medical institution selected according to the symptom data reported by the user received from the user terminal 20.

[0063] Figure 14 shows the screen displayed when the hotline service application is launched on the user terminal 20. In the fourth embodiment, in addition to the "Call" button, radio buttons are displayed to prompt the user to input their symptoms. In this embodiment, the user selects one of the four options and then clicks the "Call" button. When the "Call" button is clicked, the user terminal 20 sends a connection request to the call management device 4. At this time, the user terminal 20 sends data of the user's symptoms to the call management device 4.

[0064] The call management device 4 of the fourth embodiment, like the third embodiment, stores multiple hotline telephone numbers for a single user ID, and can respond to user concerns and problems during downtime on a 24-hour basis.

[0065] Furthermore, during times when the clinic where the cosmetic surgery was performed and the doctor in charge are unavailable, a hotline will be connected to a medical institution appropriate to the user's symptoms, allowing them to receive appropriate advice.

[0066] (Fifth embodiment) Figure 15 shows the hardware configuration of the call management device 5 according to the fifth embodiment. The basic configuration of the call management device 5 according to the fifth embodiment is the same as that of the call management device 1 according to the first embodiment. The call management device 5 according to the fifth embodiment is communicated with the guest room telephones 31 installed in each room of the DT Hotel.

[0067] Figure 16 shows the functional configuration of the call management device 5 in the fifth embodiment. The call management device 5 stores guest data 18 and hotline telephone number data 12 in a storage unit such as memory 102 or storage 103. The hotline telephone number data is the same as the data described in the first embodiment (see Figure 6).

[0068] Figure 17 shows an example of guest data 18. Guest data 18 includes data for accommodation ID, room number, and user ID. The accommodation ID is an identifier that identifies DT Hotel. The room number is the room number of DT Hotel identified by the accommodation ID. The user ID is an identifier that identifies the user staying in the room.

[0069] Returning to Figure 16, the functional configuration of the call management device 5 will be explained. The call management device 5 has a connection request receiving unit 13, a user identification unit 19, and a connection processing unit 15. It receives hotline connection requests from the guest room telephone 31 of the DT Hotel.

[0070] When the user identification unit 19 receives a connection request from the guest room telephone 31, it refers to the guest data 18 to identify the user staying in the room from which the connection request originated. One way to identify the room from which the connection request originated is to search for the room using the originating telephone number of the guest room telephone 31. The user identification unit 19 passes the user identifier of the identified user to the connection processing unit 15.

[0071] The connection processing unit 15 reads the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 and performs the process of making a call to the read hotline telephone number. If the other party's phone is answered, the connection processing unit 15 connects the guest room telephone 31 to the terminal associated with the hotline telephone number.

[0072] In the fifth embodiment, the call management device 5, similar to the first embodiment, receives a connection request from the guest room telephone 31 and connects the call to a hotline telephone number registered in association with the user ID, thereby enabling it to address user concerns and problems during downtime.

[0073] The call management device 5 connects users identified based on DT Hotel guest data to the hotline. This allows for appropriate responses to urgent inquiries from users staying at DT Hotel and experiencing downtime.

[0074] Although the call management device of the present invention has been described in detail with reference to embodiments, the present invention is not limited to the embodiments described above.

[0075] In the above, the first embodiment was described as an example of allowing connection requests from the access point 30 of the DT hotel, and the second embodiment was described as an example of allowing connection requests within the DT period. However, it is also possible to determine whether or not to connect to the hotline based on both the access point 30 and the DT period. This makes it possible to provide hotline services to users staying at the DT hotel during the DT period. Furthermore, in the fifth embodiment described above, an example was described in which the hotline telephone number data is the hotline telephone number data described in the first embodiment (see Figure 6), but it is also possible to adopt a configuration in which the hotline telephone number data is the hotline telephone number data described in the third embodiment (see Figure 11).

[0076] The following additional notes are provided regarding the embodiments described above. [Note 1] The call management device described in Appendix 1 comprises a communication unit, a storage unit, and a processing unit. The storage unit stores data identifying the wireless network of the accommodation facility where a user is staying after cosmetic surgery, and a hotline telephone number associated with a user identifier. The processing unit receives a connection request including a user identifier from a user terminal via the communication unit, determines whether the wireless network from which the connection request originates is included in the wireless networks stored in the storage unit, and if the wireless network from which the request originates is included in the wireless networks stored in the storage unit, it calls the hotline telephone number corresponding to the user identifier, thereby connecting the user terminal with the medical professional's terminal.

[0077] This configuration allows users who have undergone cosmetic surgery to connect to a hotline in response to connection requests from their accommodations, enabling support for post-operative anxieties and problems. Furthermore, by limiting the sources from which connection requests can be made, it prevents unsolicited calls to the hotline number, ensuring that appropriate support is provided only when truly necessary.

[0078] [Note 2] In the call management device described in Appendix 1, the storage unit stores data on the downtime period after treatment for the user in association with the user identifier, and the processing unit receives a connection request including the user identifier from the user terminal via the communication unit, reads the downtime period corresponding to the user identifier from the storage unit, determines whether the date and time of the connection request is included in the downtime period, and if the date and time of the connection request is not included in the downtime period, the user terminal and the medical professional's terminal may not be connected.

[0079] This configuration allows the hotline to connect to users' accommodations during their recovery period after cosmetic surgery, enabling support for any post-operative anxieties or problems. Furthermore, by limiting the source and duration of connection requests, it prevents unsolicited calls to the hotline and ensures appropriate support is provided only when truly necessary.

[0080] [Note 3] The call management device described in Appendix 3 comprises a communication unit, a storage unit, and a processing unit. The storage unit stores a hotline telephone number associated with a user identifier and data on the downtime period after treatment for the user associated with the user identifier. The processing unit receives a connection request including a user identifier from a user terminal via the communication unit, reads the downtime period corresponding to the user identifier from the storage unit, determines whether the date and time of the connection request falls within the downtime period, and if the date and time of the connection request falls within the downtime period, calls the hotline telephone number corresponding to the user identifier, thereby connecting the user terminal and the medical professional's terminal.

[0081] This configuration allows for connection to a hotline in response to requests during the recovery period after cosmetic surgery, enabling support for post-operative anxieties and problems. Furthermore, by limiting the period during which connection requests can be sent, it prevents unnecessary calls to the hotline number, ensuring appropriate support only when truly necessary.

[0082] [Note 4] In the call management device described in Appendix 1 to 3, the storage unit stores, as the hotline telephone number, the telephone number of the clinic where the cosmetic surgery was performed and data for a first time period to connect to that telephone number, and the telephone number of the doctor who performed the cosmetic surgery and data for a second time period to connect to that telephone number. The processing unit may connect the user terminal and the medical professional's terminal by calling the clinic's telephone number when the time to call is the first time period, and by calling the doctor's telephone number when the time to call is the second time period.

[0083] This configuration allows for hotline connections to the clinic or attending physician depending on the time of day.

[0084] [Note 5] In the call management device described in Appendix 4, the storage unit stores the telephone number of a medical institution different from the clinic as the hotline telephone number, and the processing unit may, during a third time period not included in either the first or second time period, call the telephone number of the medical institution and connect the user terminal with the medical professional's terminal.

[0085] This configuration allows us to respond to user concerns and problems 24 hours a day.

[0086] [Note 6] In the call management device described in Appendix 5, the storage unit stores the telephone numbers of medical institutions in association with postoperative symptoms of cosmetic surgery, and the processing unit receives the user's symptom data along with the connection request, and if the call is made during the third time period, it may read the telephone number of a medical institution corresponding to the symptoms from the storage unit, call the read telephone number of the medical institution, and connect the user terminal and the medical institution's terminal.

[0087] This configuration allows users to receive appropriate advice tailored to their symptoms, even when connecting to a clinic or doctor other than the one that performed the cosmetic surgery.

[0088] [Note 7] The hotline system described in Appendix 7 is a hotline system comprising a call management device described in Appendix 2 or Appendix 3 and a clinic terminal installed in a clinic that performs cosmetic surgery, wherein the clinic terminal accepts input of user identifier, hotline telephone number and downtime period data, transmits the received data to the call management device, and the call management device stores the user identifier, hotline telephone number and downtime period data transmitted from the clinic terminal in its storage unit.

[0089] This configuration allows the clinic that performed the cosmetic surgery procedure to store data such as a hotline phone number and the appropriate recovery period.

[0090] [Note 8] The hotline system described in Appendix 8 comprises a communication device installed in a room of an accommodation facility where a user can stay after cosmetic surgery, and a call management device that connects calls from the communication device to a medical professional's terminal. The call management device comprises a communication unit, a storage unit, and a processing unit. The storage unit stores the user identifier of the user staying in the accommodation facility and the hotline telephone number associated with the user identifier in the room data. The processing unit receives a connection request from the communication device via the communication unit, calls the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request originated, and connects the communication device to the medical professional's terminal.

[0091] This configuration allows the hotline to connect to users upon request from their accommodations after cosmetic surgery, enabling support for post-operative anxieties and problems. Furthermore, by limiting the sources of connection requests, it prevents unsolicited calls to the hotline number, ensuring appropriate support only when truly necessary. [Explanation of Symbols]

[0092] 1-5 Call Management Device 11. Authorized AP Data 12 Hotline Phone Number Data 13 Connection Request Receiving Unit 14 Network determination unit 15 Connection Processing Unit 16. Permit Period Data 17 DT period determination section 18. Guest Data 19. Caller ID Determination Unit 20 User Terminals 30 Access Points (APs) 31 DT Hotel Phone 40. The doctor's mobile phone 41. Clinic phone 42. Telephone number of medical institutions 50 Clinic Terminals 101 Processors 102 memory 103 Storage 104 Communication equipment 105 Input device 106 Output device 201 Processor 202 memory 203 Storage 204 Communication equipment 205 Input device 206 Output device

Claims

1. It comprises a communication unit, a storage unit, and a processing unit. The aforementioned storage unit is The system stores data identifying the wireless network of the accommodation where a user is staying after cosmetic surgery, along with a hotline telephone number associated with the user identifier. The aforementioned processing unit, The communication unit receives a connection request including a user identifier from the user terminal. Determine whether the wireless network from which the connection request originated is included in the wireless networks stored in the storage unit. If the source wireless network is included in the wireless networks stored in the storage unit, a call is made to the hotline telephone number corresponding to the user identifier, and the user terminal and the medical professional's terminal are connected. Call management device.

2. The aforementioned storage unit stores data on the downtime period after treatment for the user, associated with the user identifier. The aforementioned processing unit, The communication unit receives a connection request including a user identifier from the user terminal. The downtime period corresponding to the user identifier is read from the storage unit, and it is determined whether the date and time of the connection request are included in the downtime period. If the date and time of the connection request are not included in the downtime, the user terminal and the medical professional's terminal will not be connected. The call management device according to claim 1.

3. It comprises a communication unit, a storage unit, and a processing unit. The aforementioned storage unit is The system stores data on the hotline phone number associated with the user identifier and the downtime period after treatment for the user associated with the user identifier. The aforementioned processing unit, The communication unit receives a connection request including a user identifier from the user terminal. The downtime period corresponding to the user identifier is read from the storage unit, and it is determined whether the date and time of the connection request are included in the downtime period. If the date and time of the connection request falls within the downtime, a call is made to the hotline telephone number corresponding to the user identifier, and the user terminal and the medical professional's terminal are connected. Call management device.

4. The aforementioned storage unit is The aforementioned hotline phone number stores the phone number of the clinic where the cosmetic surgery was performed and data for the first time slot when the call is connected to that phone number, and the phone number of the doctor who performed the cosmetic surgery and data for the second time slot when the call is connected to that phone number. The aforementioned processing unit, A call management device according to any one of claims 1 to 3, which connects the user terminal and the medical professional's terminal by calling the clinic's telephone number when the calling time is the first time period, and calling the attending physician's telephone number when the calling time is the second time period.

5. The aforementioned storage unit is The hotline telephone number stored is that of a medical institution different from the aforementioned clinic. The aforementioned processing unit, In a third time period not included in either the first or second time period, the call management device according to claim 4, which calls the telephone number of the medical institution and connects the user terminal with the medical professional's terminal.

6. The aforementioned storage unit is I remember the phone numbers of medical institutions in relation to the symptoms I experienced after cosmetic surgery. The aforementioned processing unit, Along with the connection request, the user's symptom data is received. If the call is made during the third time period, the system reads the telephone number of a medical institution corresponding to the symptoms from the storage unit, calls the read telephone number of the medical institution, and connects the user terminal with the medical professional's terminal. The call management device according to claim 5.

7. A hotline system comprising a call management device according to claim 2 or 3 and a clinic terminal installed in a clinic that performs cosmetic surgery, The aforementioned clinic terminal is The system accepts input of user identifiers, hotline telephone numbers, and downtime period data, and transmits the accepted data to the call management device. The aforementioned call management device, The user identifier, hotline telephone number, and downtime period data transmitted from the clinic terminal are stored in the storage unit. Hotline system.

8. Communication equipment provided in the rooms of accommodations where users can stay after cosmetic surgery, A call management device that connects calls from the aforementioned communication device to the medical staff's terminal, Equipped with, The aforementioned call management device comprises a communication unit, a storage unit, and a processing unit. The aforementioned storage unit is The data for the rooms of the aforementioned accommodation facilities stores the user identifier of the user staying there and the hotline telephone number associated with the user identifier. The aforementioned processing unit, The communication unit receives a connection request from the communication device. The system calls the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request originated, and connects the communication device with the medical professional's terminal. Hotline system.

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