Information processing device

Abstract

To provide gym owners with methods to achieve efficient customer acquisition and improved occupancy rates. [Solution] In a server 1 that supports user U's reservation to use Gym G, the management unit 101 acquires and manages the gym information for each of Gym G1 to Gn and the user information of user U. The request reception unit 102 receives the user's request information. The extraction unit 103 and presentation unit 104 extract one or more Gym Gs that match the user's request from each of the managed Gym G1 to Gm and present them to user U. The reservation reception unit 105 accepts the user U's reservation application for one of the Gym Gs presented to user U.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus.

Background Art

[0002] With the recent increasing interest in health, many people use sports facilities such as sports clubs, fitness clubs, gyms, etc. (hereinafter, these are collectively referred to as "gyms"). In such fields, for example, there is also a technology that supports reservation of facility use by users (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, among gym operators, there are many who are burdened with high advertising costs because they cannot attract customers efficiently, and many who cannot make a profit because the operating rate during unpopular time slots is low. Therefore, although the development of a method for realizing efficient customer acquisition and improvement of the operating rate is desired, it has not been possible to achieve this only with conventional technologies including the technology of Patent Document 1.

[0005] The present invention has been made in view of such a situation, and an object thereof is to provide a method for realizing efficient customer acquisition and improvement of the operating rate to gym operators.

Means for Solving the Problems

[0006] To achieve the above object, an information processing apparatus according to an aspect of the present invention is an information processing apparatus that supports procedures of a user who wishes to use a facility for exercising, A management means for acquiring and managing first information relating to multiple facilities and second information relating to the user, A first reception means for receiving the user's request regarding the use of the aforementioned facility, A presentation means for extracting one or more of the facilities that meet the user's requirements from among the multiple facilities managed by the management means and presenting them to the user, A second reception means for receiving a reservation request from the user for one of the one or more facilities presented to the user, It is equipped with. [Effects of the Invention]

[0007] According to the present invention, it is possible to provide gym operators with a method for achieving efficient customer acquisition and improved occupancy rates. [Brief explanation of the drawing]

[0008] [Figure 1] This figure shows an overview of the service to which the information processing system to which the server according to one embodiment of the information processing device of the present invention is applied is applicable. [Figure 2] This figure shows an example of the registration screen displayed on the user's device when the user registers for this service. [Figure 3] This figure shows an example of a screen displayed on a user's terminal when searching for a gym. [Figure 4] This figure shows an example of a screen displaying search results for gyms. [Figure 5] This is an example of a gym reservation confirmation screen. [Figure 6] This figure shows an example of a screen used to evaluate a gym. [Figure 7] This figure shows an example of the registration screen displayed on the gym terminal when a gym user registers for this service. [Figure 8] This figure shows an example of a screen for setting the price and number of available slots for gym reservations. [Figure 9] This is a diagram showing an example of a gym reception screen. [Figure 10]FIG. 0 is a diagram showing an example of the configuration of an information processing system including a server according to the first embodiment of the information processing apparatus of the present invention. [Figure 11] FIG. 3 is a block diagram showing an example of the hardware configuration of the server in the information processing system shown in FIG. 10. [Figure 12] FIG. 6 is a block diagram showing an example of the functional configuration for executing the gym operation support process among the functional configurations of the information processing system including the server of FIG. 11. [Figure 13] FIG. 9 is a diagram showing a specific example of a screen displayed on the user terminal. [Figure 14] FIG. 12 is a diagram showing a specific example of the TOP screen displayed on the user terminal. [Figure 15] FIG. 15 is a diagram showing a specific example of a search result screen displayed on the user terminal. [Figure 16] FIG. 18 is a diagram showing a specific example of a program details screen displayed on the user terminal. [Figure 17] FIG. 21 is a diagram showing a specific example of a facility screen displayed on the user terminal. [Figure 18] FIG. 24 is a diagram showing a specific example of a my page displayed on the user terminal. [Figure 19] FIG. 27 is a diagram showing a specific example of a menu page displayed on the user terminal. [Figure 20] FIG. 30 is a diagram showing a specific example of a content confirmation screen displayed on the user terminal. [Figure 21] FIG. 33 is a diagram showing a program list as a specific example of a facility management screen displayed on the gym terminal. [Figure 22] FIG. 36 is a diagram showing a program registration screen as a specific example of a facility management screen displayed on the gym terminal. [Figure 23] FIG. 39 is a diagram showing a setting screen for program reference points as a specific example of a facility management screen displayed on the gym terminal. [Figure 24] FIG. 42 is a diagram showing a screen of a registered time table as a specific example of a facility management screen displayed on the gym terminal. [Figure 25] FIG. 45 is a diagram showing a time table registration screen as a specific example of a facility management screen displayed on the gym terminal. [Figure 26] The diagram shows a reservation management screen as an example of a facility management screen displayed on a gym terminal. [Figure 27] This diagram shows detailed information from the reservation management screen, which is a concrete example of a facility management screen displayed on a gym terminal. [Figure 28] This diagram shows a facility registration screen as an example of a facility management screen displayed on a gym terminal. [Modes for carrying out the invention]

[0009] Embodiments of the present invention will be described below with reference to the drawings.

[0010] First, with reference to Figure 1, an overview of the services to which the server according to one embodiment of the information processing device of the present invention is applied (see Figure 10, described later) will be explained.

[0011] Figure 1 is a diagram showing an overview of the service to which the information processing system to which the server according to one embodiment of the information processing device of the present invention is applied is applied.

[0012] Figure 1 depicts the service provider M that offers this service, the gyms G1 through Gn (where n is an integer greater than or equal to 1), and the users U, which consist of three layers. Specifically, the three layers that classify users U are the "existing members," the "those who want to exercise but have some constraints or dissatisfactions that prevent them from becoming members," and the "those who have no interest in exercise." This service aims to increase the number of members by targeting users U who belong to the "those who want to exercise but have some constraints or dissatisfactions that prevent them from becoming members."

[0013] The service shown in Figure 1 is an example of a service provided by service provider M to Gyms G1 through Gn and user U. Hereafter, when it is not necessary to distinguish each of Gyms G1 through Gn individually, they will be collectively referred to as "Gym G". As shown in Figure 1, this service provides support for procedures (e.g., reservation) for user U1 who wishes to use Gym G. Furthermore, this service provides information about each of Gyms G1 through Gn (hereinafter referred to as "Gym Information") and manages information about each of users U1 through Un (hereinafter referred to as "User Information"). This service provides features such as a search function for Gym G and a service for sharing reservation information among users. The service also employs both a pay-per-use model and a prepaid payment (settlement) model.

[0014] Next, with reference to Figures 2 through 6, we will explain the usage flow of this service for user U. Figure 2 shows an example of the registration screen displayed on the user's device when the user registers for this service.

[0015] When User U registers for this service, User U will use their smartphone or other device (hereinafter referred to as "User Terminal") to register using the dedicated application software for users of this service (hereinafter referred to as "Dedicated App"). Alternatively, User U can also register using the browser function of their User Terminal via the dedicated website for users of this service (hereinafter referred to as "Dedicated Website").

[0016] When User U registers for this service, they do so by entering user information, including personal information. Specifically, this information includes User U's name, gender, date of birth, email address, phone number, emergency contact information, address, and payment method information (e.g., credit card information). Once registration for this service is complete, the user terminal will be able to display an identifier (e.g., a QR code®) required to enter Gym G, as shown in Figure 2. Furthermore, if a credit card is registered as the payment method, user U can purchase prepaid points that can be used to pay for Gym G's usage fees by operating the user terminal.

[0017] Figure 3 shows an example of a screen displayed on a user's terminal when searching for a gym.

[0018] User U, who has registered for this service, can use their user terminal to search for the gym G they wish to use by combining one or more search criteria. Specifically, as shown in Figure 3, for example, you can set the start time of use of Gym G, the prepaid points to be used, the location area of ​​Gym G, and the type of activity (exercise) as search conditions. Examples of activity types include yoga, cycling, ballet, and Pilates.

[0019] Figure 4 shows an example of a screen displaying search results for gyms.

[0020] If a GM G matches the search criteria, at least some of its GM information will be displayed in a list. Specifically, as shown in Figure 4, for example, the name of each gym G that matches the search criteria, the store name, user U ratings, the number of prepaid points required for use, the type of activity, and customer reviews are displayed for each gym G. User U compares the displayed gym information for Gym G and selects the Gym G they wish to use.

[0021] Figure 5 shows an example of a gym reservation completion screen.

[0022] User U can select and reserve Gym G by operating their user terminal. Once the reservation is complete, a reservation completion screen will be displayed, such as shown in Figure 5. The reservation completion screen will display the reservation date and time for Gym G reserved by User U, the number of prepaid points to be consumed by using Gym G, etc. The reservation can also be canceled by pressing the button labeled "Cancel".

[0023] User U does not need to go through any registration or other procedures (such as membership registration) at Gym G when using the reserved Gym G. In other words, by simply performing the registration, search, and reservation described above on the user terminal, user U can immediately use Gym G.

[0024] Figure 6 shows an example of a screen used to evaluate a gym.

[0025] User U, who uses Gym G, can evaluate Gym G by operating their user terminal. When evaluating Gym G, users can rate it using star ratings or comments, as shown in Figure 6. Once User U has finished entering their evaluation, they press the button labeled "Submit." This makes the evaluation public. User U can earn prepaid points by rating Gym G.

[0026] Next, with reference to Figures 7 through 9, we will explain the usage flow of this service at Gym G. Figure 7 shows an example of the registration screen displayed on the gym staff's terminal when a gym registers for this service.

[0027] When Gym G registers for this service, a Gym G representative will register using a dedicated app or website, either by themselves or by operating a smartphone or other device installed at the gym (hereinafter referred to as the "Gym Terminal").

[0028] To register for this service, Gym G members will use a gym terminal to enter their gym information. Specifically, information such as Gym G's store name, business hours, address, access method, contact information, and features will be registered.

[0029] Figure 8 shows an example of a screen for setting the price and number of available slots for gym reservations.

[0030] When Gym G registers for this service, in addition to the gym information mentioned above, Gym G will set the price and number of available reservation slots. This allows Gym G to adopt a dynamic pricing strategy, where usage fees are flexibly adjusted according to supply and demand. Specifically, as shown in Figure 8, Gym G can set the required number of prepaid points to "1000P (points)" and the number of available reservation slots to "6" for use from "10:00 to 11:30" on "Month 1". Then, for use from "12:30 to 14:30" on the same day, "Month 1", it can set the required number of prepaid points to "800P (points)" and the number of available reservation slots to "8". In other words, even on the same day, the number of prepaid points required for use and the number of available reservation slots can be varied depending on the time of day. This allows Gym G to set a higher number of prepaid points required for use during busy times when there are many users, and a lower number of prepaid points required for use during quiet times when there are few users.

[0031] Once Gym G completes its registration for this service, information about the registered Gym G, including its gym details, available reservation slots, and the number of prepaid points required for use, will be displayed on User U's search screen. In other words, Gym G will be registered as one of the Gym Gs that User U can search for.

[0032] Figure 9 shows an example of a gym reception screen.

[0033] The staff at Gym G can check the user information of user U, who made the reservation request, by operating the gym terminal. Specifically, as shown in Figure 9, for example, they can check user U's name, user ID number, date of birth, age, address, number of prepaid points held, and reservation status. The reservation status includes information such as the date and time of the reservation, the type of exercise, and the number of prepaid points to be consumed by using Gym G. If the verification is successful and there are no problems, the Gym G staff member will press the button labeled "Confirm Reservation." This will accept User U's reservation.

[0034] This service allows Gym G to acquire a new revenue stream through pay-per-use. Furthermore, it can expect to generate revenue by increasing the utilization rate of available slots through dynamic pricing. Furthermore, it can be expected that opportunities to acquire new users U who register as members will increase. Furthermore, since the number of users U who use the service multiple times is expected to increase, an improvement in customer acquisition opportunities can be anticipated. Furthermore, the service can streamline reception and payment processes. Specifically, since user U can complete the reservation process within this service, user information, including personal information, can be verified within this service. Also, since this service can handle payment procedures, user U can make a lump-sum payment to gym G.

[0035] Furthermore, this service can resolve existing usage restrictions and frustrations for user U. Specifically, in Case 1, if user U's company-based gym G is different from the gym G near their home, subscribing to both would be costly, making it difficult to decide which one to choose. This service allows users to select the gym G they want to exercise at depending on the time and location. This helps to increase opportunities for exercise. In another case, there are periods of regular work busyness, resulting in times when you can go to Gym G and times when you cannot. As a result, the average number of visits per month is only about 1 or 2, making it wasteful to register as a monthly member. In contrast, with this service, you can use Gym G by paying a fee only for the number of times you visit. Therefore, you can reduce unnecessary expenses. Another case, Case 3, involves a user who has grown tired of their current gym G and tries out several other gyms G, but is unable to make a decision based on only a few trials, ultimately ending up without a gym. In contrast, this service allows users to try out gym G not just once, but two or three times, and compare it with other gyms G, enabling them to find a gym G that suits them. Furthermore, since users will have more time to consider before deciding to use a gym, it is expected that the number of users U who continue to use the service for a long time will increase. Furthermore, in Case 4, a user may have multiple training goals, such as "building the muscles necessary for daily life," "losing weight through aerobic exercise," "gaining flexibility," or "enjoying exercise with friends," but may not be able to achieve all of these goals at their current gym G. In contrast, this service allows users to utilize multiple gyms G simultaneously, enabling them to achieve their goals through individual use without having to subscribe to multiple gyms G. In other words, it enables the use of gyms G in a way that suits diverse goals and needs.

[0036] Next, with reference to Figure 10, the configuration of an information processing system that realizes the provision of the above-mentioned service, namely a server 1 according to one embodiment of the information processing device of the present invention, will be described. Figure 10 shows an example of the configuration of an information processing system, including a server according to the first embodiment of the information processing device of the present invention.

[0037] The information processing system shown in Figure 2 is configured to include a server 1, gym terminals 2-1 to 2-n (where n is an integer value of 1 or more), and user terminals 3-1 to 3-m (where m is an integer value of 1 or more). Server 1, Gym terminals 2-1 to 2-n, and user terminals 3-1 to 3-m are each interconnected via a predetermined network N, such as the Internet.

[0038] Server 1 is an information processing device managed by service provider M. Server 1 performs various processes necessary to realize this service while communicating with Gym terminals 2-1 to 2-n and user terminals 3-1 to 3-m as appropriate. Gym Terminal 2 is an information processing device operated by a Gym G representative. Gym Terminal 2 consists of, for example, a personal computer, smartphone, or tablet. User terminal 3 is an information processing device operated by user U. User terminal 3 can consist of, for example, a personal computer, smartphone, tablet, etc. Neither Gym Terminal 2 nor User Terminal 3 needs to be a dedicated device for using this service. Gym G's representative and User U can use this service by installing the dedicated app on their respective smartphones or by using the browser function.

[0039] Figure 11 is a block diagram showing an example of the server hardware configuration in the information processing system shown in Figure 10.

[0040] Server 1 comprises a CPU (Central Processing Unit) 11, ROM (Read Only Memory) 12, RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0041] The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13. RAM13 also stores data and other information necessary for the CPU11 to perform various processes.

[0042] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An input / output interface 15 is connected to an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0043] The input unit 16 is configured, for example, with a keyboard, and is used to input various types of information. The output unit 17 consists of a display such as an LCD and a speaker, and outputs various information as images and sounds. The memory unit 18 is composed of DRAM (Dynamic Random Access Memory) and stores various types of data. The communication unit 19 communicates with other devices (for example, the gym terminal 2 and user terminal 3 in Figure 10) via a network N including the Internet.

[0044] A removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately mounted in the drive 20. Programs read from the removable media 30 by the drive 20 are installed in the storage unit 18 as needed. Furthermore, the removable media 30 can store various types of data stored in the storage unit 18, just as the storage unit 18 does.

[0045] Although not shown in the diagram, the gym terminal 2 and user terminal 3 in Figure 10 can have essentially the same hardware configuration as shown in Figure 11. Therefore, a description of the hardware configuration of gym terminal 2 and user terminal 3 will be omitted.

[0046] Through the collaboration of various hardware and software components of Server 1 as shown in Figure 11, various processes, including gym operation and usage support processing, become possible on Server 1. As a result, service provider M can provide this service to gym G and user U. "Gym operation and usage support processing" refers to the processing performed in order to provide this service. The following describes the functional configuration for executing gym operation and usage support processing performed in Server 1 according to this embodiment, with reference to Figure 12.

[0047] Figure 12 is a block diagram showing an example of a functional configuration for performing gym operation and usage support processing, among the functional configurations of the information processing system including the server in Figure 11.

[0048] As shown in Figure 12, in the CPU 11 of Server 1, when the execution of gym usage support processing is controlled, the management unit 101, request reception unit 102, extraction unit 103, presentation unit 104, reservation reception unit 105, evaluation reception unit 106, and fee setting unit 107 function. Furthermore, one area of ​​the storage unit 18 of server 1 is provided with a Gym DB 181 and a User DB 182. In Gym DB 181, the Gym information for each Gym G1 to Gn is managed in association with information that can uniquely identify each Gym G1 to Gn (e.g., Gym ID). In User DB 182, the user information for each User U1 to Um is managed in association with information that can uniquely identify each User U1 to Um (e.g., User ID).

[0049] The management unit 101 stores and manages the information of each Gym G1 through Gn in the Gym DB 181. The management unit 101 also stores and manages the user information of each User U1 through Um in the User DB 182.

[0050] The Request Reception Unit 102 receives user request information as a request from user U regarding the use of Gym G.

[0051] The extraction unit 103 extracts one or more Gym Gs that match the user's desired information from among Gym G1 to Gn managed by the management unit 101.

[0052] The presentation unit 104 presents the Gym information of Gym G, which has been extracted by the extraction unit 103, to the user U. Furthermore, the presentation unit 104 searches for one or more gyms G that match the user's desired information, based on at least one of the following elements received by the evaluation reception unit 106 (described later): user reviews from any of users U1 to Um, the location of gym G, and the types of exercises that can be performed at gym G, and presents them to user U.

[0053] The reservation reception unit 105 accepts a reservation application from user U for one of the one or more gyms G presented to user U.

[0054] The evaluation reception unit 106 accepts user gym evaluations, which are evaluations of gym G by user U.

[0055] The pricing unit 107 can further set charges other than usage fees.

[0056] Next, we will explain specific examples of screens displayed on the user terminal with reference to Figures 13 to 20. Figure 13 shows a specific example of a screen displayed on a user's terminal.

[0057] Figure 13 shows the user flow of user U, along with screenshots, from left to right. Specifically, the leftmost part of Figure 13 shows a concrete example of the screen displayed on user terminal 3 when user U searches for Gym G. The second screen from the left is a concrete example of the screen displayed as search results after user U has performed a search. User U compares Gym G while looking at this screen. The second screen from the right is a concrete example of the screen that displays detailed information about Gym G. After confirming the detailed information about Gym G, user U makes a reservation to use Gym G using the screen shown on the far right. Thus, with this service, user U can complete the entire process, from searching and comparing search results to checking detailed information and making a reservation, with simple operations on user terminal 3.

[0058] Figure 14 shows a specific example of the TOP screen displayed on the user's terminal.

[0059] As shown in Figure 14, the TOP screen displays information about ongoing campaigns, information about popular facilities (Gym G), a UI (User Interface) for searching for Gym G, and information about the activities offered at registered Gym G.

[0060] Figure 15 shows a specific example of a search results screen displayed on a user's terminal.

[0061] As shown in Figure 15, the search results screen displays information about each Jim G that matches the search criteria in a random order. From the search results screen, you can further change the search criteria and perform another search. The search results screen displays information for each gym (G), such as program name, facility name, points awarded, duration, nearest station, activity level, and gender restrictions, allowing for easy comparison.

[0062] Figure 16 shows a specific example of a program details screen displayed on a user terminal.

[0063] As shown in Figure 16, the program details screen displays detailed program information, such as images related to the program, a link to the webpage provided by the facility (Gym G), reviews (customer ratings), arrival time, items to bring, precautions, facility amenities, images of the facility, access information, and schedule. User U can make a reservation from the program details screen.

[0064] Figure 17 shows a specific example of a facility screen displayed on a user terminal.

[0065] As shown in Figure 17, the facility screen displays at least some of the gym information for the facility (Gym G). Specifically, information such as images of the facility, the URL of the homepage (official website), phone number, facility description, equipment and amenities, precautions, reviews (customer ratings), access information, and programs offered will be displayed.

[0066] Figure 18 shows a specific example of the My Page displayed on a user's terminal.

[0067] As shown in Figure 18, you can check the status of your reservations from your reservation history on your My Page. It can also be used for authentication (identity verification) at the reception. Specifically, information such as User U's name, the date and time the lesson starts (arrival time), the facility name, and the program name will be displayed.

[0068] Figure 19 shows a specific example of a menu page displayed on a user's terminal.

[0069] As shown in Figure 19, the menu page displays selectable menus such as Announcements, Profile, Points Information, Reservation History, Favorites, Partner Facilities List, FAQ / Inquiries, etc. Of these, "Points Information" allows users to purchase prepaid points and issue receipts. "Reservation History" displays a list of programs that user U has reserved. "Favorites" displays a list of facilities (Gym G) that user U has set as favorites. "Partner Facilities List" displays a list of partner facilities by area.

[0070] Figure 20 shows a specific example of a content confirmation screen displayed on a user's terminal.

[0071] As shown in Figure 20, the confirmation screen indicates that user U was unable to make a reservation due to insufficient points. In this case, a link button to the prepaid points purchase screen is displayed. In the example in Figure 20, information indicating that 1500 points are insufficient and a button labeled "Purchase Points" are displayed.

[0072] Next, with reference to Figures 21 to 28, specific examples of facility management screens displayed on gym terminals will be explained. Figure 21 shows a program list as a concrete example of a facility management screen displayed on a gym terminal.

[0073] Figure 21 shows a list of registered programs, which is a concrete example of a facility management screen displayed on a gym terminal.

[0074] As shown in Figure 21, the gym terminal 2 displays a facility management screen with menus for various management functions (program management, timetable management, instructor management, reservation management) and a list of programs. This allows the person in charge of gym G to view all registered program information at a glance.

[0075] Figure 22 shows a program registration screen as a specific example of a facility management screen displayed on a gym terminal.

[0076] As shown in Figure 22, the gym terminal 2 displays a program registration screen as a facility management screen. The program registration screen allows users to input information such as program name, image, activity, program duration, arrival time (e.g., XX minutes before the start), gender restrictions, target points, exercise intensity, items to bring, description, and precautions.

[0077] Figure 23 shows a specific example of a facility management screen displayed on a gym terminal, specifically the screen for setting program reference points.

[0078] As shown in Figure 23, the gym terminal 2 displays a program reference point setting screen as a facility management screen. On the program reference point setting screen, the person in charge of gym G can input the setting rate relative to the reference point for each time period.

[0079] Figure 24 shows a specific example of a facility management screen displayed on a gym terminal, specifically a screen displaying a registered timetable.

[0080] As shown in Figure 24, the gym terminal 2 displays a screen for setting the program's baseline points as a facility management screen. This service allows you to view and check registered timetable information in a list format.

[0081] Figure 25 shows a timetable registration screen as a specific example of a facility management screen displayed on a gym terminal.

[0082] As shown in Figure 25, the gym terminal 2 displays the timetable registration screen as the facility management screen. This service allows you to register information such as the time slots and number of available slots for each program. You can also manually change the number of points that are automatically calculated.

[0083] Figure 26 shows a reservation management screen as a specific example of a facility management screen displayed on a gym terminal.

[0084] As shown in Figure 26, Gym Terminal 2 displays a specific example of a reservation management screen. This service allows you to register information such as the time slots and number of available slots for each program. You can also manually change the number of points that are automatically calculated.

[0085] Figure 27 shows a specific example of a facility management screen displayed on a gym terminal, specifically the detailed information of the reservation management screen.

[0086] As shown in Figure 27, the gym terminal 2 displays detailed information from the reservation management screen. This service allows for the individual management of information such as the time slots and number of available slots offered for each program.

[0087] Figure 28 shows a facility registration screen as a specific example of a facility management screen displayed on a gym terminal.

[0088] As shown in Figure 28, the gym terminal 2 displays the facility registration screen. According to this service, service provider M can register gym information for gym G. Information registered through the facility registration screen includes, for example, the facility name, facility description, equipment and amenities, address / postal code, area, access, notes, business hours, website URL, gender restrictions, and images of the facility.

[0089] Next, we will explain a specific example of dynamic pricing as described above. Dynamic pricing applies not only to entry and exit (access) to Gym G, but also to services provided at Gym G. For example, personal lessons, paid lessons, related services, and amenities can be subject to dynamic pricing. Dynamic pricing includes all methods, such as manual changes, proposal-based pricing (where the service proposes a price and a Jim G representative approves it), and fully automated pricing (where AI (artificial intelligence) optimizes the price). Dynamic pricing, in principle, includes not only factors directly related to GymG (such as crowding levels) but also factors indirectly related to GymG. For example, weather and sporting events are included. Dynamic pricing can be based on units such as per-minute rates, spot rates, or monthly fees.

[0090] Dynamic pricing allows you to change the discount rate. We will explain this with specific use cases. For example, one morning, due to heavy rain, very few users U visited the gym. Therefore, a staff member at Gym G operated Gym Terminal 2 to offer a 10% discount, or 300 yen, on the usage fee. User U1, having checked in before the discount, had to pay the original price. In contrast, User U2, having entered Gym G after the discount, felt they had gotten a great deal. In this case, the discount is not automatically applied; staff members manually change the unit price or fee through the management screen. The fee being changed is the gym usage fee, the method of change is manual, and the criteria for the change are the gym's congestion level or the weather.

[0091] For example, when user U used Gym G alone, it cost 1500 yen per hour. However, when two people used Gym G together, a discount was applied, bringing the price down to 1400 yen per hour. In this case, the change will be to the gym usage fee, the change will be made automatically, and the change criteria will be based on the user's surrounding information.

[0092] For example, if a user's monthly spending exceeds 10,000 yen, they could receive a 3% discount on the usage fees for each gym G from that point onward. In this case, the change will be to the gym usage fee, the change will be made automatically, and the change will be based on the user's usage history.

[0093] For example, user U regularly visits gym G about twice a week, and after two months, their membership rank was upgraded. After the rank upgrade, when they checked into the gym at their usual time during weekdays, they were able to use the gym at a 10% discount compared to the previous month. Later, when they used the gym at their usual time during heavy rain, they received an even greater discount. In this case, the change will be applied to the gym usage fee, the change will be applied automatically, and the criteria for the change will be user status, usage time, weather, and crowding level.

[0094] For example, the price changes depending on the rank of the community to which user U belongs. If user U1 belongs to a community that is open to rank 2 users, user U1 can receive a 1% discount. If user U2 belongs to a community that is open to rank 5 users, they can receive a 10% discount.

[0095] For example, the discount rate changes depending on the rank of the registered credit card. User U1 received a 3% discount because they registered a gold card with Nupp1. User U2 received a 5% discount because they registered a platinum card with Nupp1. In this case, the change will be applied to the gym membership fee, the change will be made automatically, and the change criteria will be the credit card rank.

[0096] For example, dynamic pricing can be implemented using IoT. On a weekday evening, user U1 used a treadmill at Gym G, which costs 40 yen per session. About 90% of the treadmills were in use, and the gym was crowded. After using it for about 30 minutes, the app suggested that the weight area was free and that they should use it instead. User U2 goes to a gym that costs 40 yen per session to run. When they checked the price before going to the gym, it was 35 yen, 5 yen cheaper than usual. When they went to the gym, all the treadmills were occupied and they couldn't use them, so they used other training machines. In this case, the change will be to the gym usage fee, the method of change will be automatic or manual, and the criterion for the change will be the occupancy rate of the spot.

[0097] For example, user U1 walks 2km to work every day and occasionally uses Gym G on the way home. Since the price is reduced if you walk 10km a week, they sometimes deliberately make a detour before going to the gym so they can use the gym for 100 yen less than the regular price. This allows us to offer Gym G at a lower price to healthy people. In this case, the change will be applied to the gym usage fee, the change will be applied automatically, and the change criteria will be the occupancy rate of the spot.

[0098] For example, the final price is determined by which areas of the gym are used during a session. For instance, user U1 uses a gym with a unit price of 30 yen for one hour. The estimated usage is 1800 yen. The areas and times used were 20 minutes in the weight area, 30 minutes in the running area, and 10 minutes in the stretching area, with unit prices set at 40 yen for the weight area, 30 yen for the running area, and 20 yen for the stretching area. The actual cost after use was 1900 yen. User U2 only used the stretching area for one hour, so the cost was 1200 yen. Gyms can set area prices to fluctuate depending on how crowded the area is. In this case, the change will be applied to the gym usage fee, the change will be made automatically, and the change will be based on the gym's usage status.

[0099] For example, Gym G1 has sensors on the doors, and when the facility reaches 70% capacity, the fee increases by 10%. Conversely, if it falls below 20%, the fee decreases by 10%. Gym G2 has cameras installed in each workout area, sensing the occupancy rate of each area, and if even one area appears crowded, the usage fee increases. In this case, the change will be applied to the gym usage fee, the change will be made automatically, and the change will be based on the gym's usage status.

[0100] Furthermore, dynamic pricing can be applied to more than just the cost of a gym membership. User A used the gym during the daytime on a holiday, when it was crowded. The gym fee was 40 yen, and the rental fee for equipment was 500 yen. User U1 used the same gym on the same day as User U2. The gym fee was 40 yen, and the rental fee for equipment was 400 yen.

[0101] For example, user U1 took two yoga lessons. The first lesson cost 2000 yen and the second cost 1500 yen. The price of the lessons was determined based on the trainer's skill level and the user's evaluation. In this case, the item to be changed is the rental fee, the method of change is automatic or manual, and the criterion for change is the number of people using the rental item.

[0102] For example, the fees that Gym G pays to trainers vary depending on user ratings of those trainers. In this case, the change will be applied to trainer payments (salaries), and the method of change will be automatic change, trainer evaluation, trainer rank, or the number of trainer rank rental items used on Nupp1.

[0103] For example, the price of a protein drink was discounted based on the calories burned at the gym. Since I burned 300kcal at the gym, the drink was discounted by 100 yen. In this case, the change will be applied to trainer payments (salaries), and the method of change will be automatic change, trainer evaluation, trainer rank, or the number of trainer rank rental items used on Nupp1.

[0104] In summary, dynamic pricing allows for changes in discount rates. It also allows higher-ranked users (U) to use Gym G at a lower price. Furthermore, it can utilize IoT technology. Additionally, it can be applied to pricing other than the unit price of Gym G. Furthermore, if user U uses Gym G beyond the allotted limit, penalties or sanctions (e.g., rank reduction, service suspension) may be automatically imposed if certain conditions are met.

[0105] Although one embodiment of the present invention has been described above, the present invention is not limited to the embodiments described above, and any modifications, improvements, etc. that can achieve the objectives of the present invention are considered to be included in the present invention.

[0106] For example, in the embodiments described above, the present invention is applied to services targeting the operators and users of gyms (i.e., exercise facilities such as gyms, sports clubs, and fitness clubs), but this is merely an example. The scope of application of the present invention is not limited to the embodiments described above, and it can be applied to any service field. Specifically, for example, the present invention can be applied to service fields related to the use of space such as co-working spaces and rental offices, education-related service fields such as hobbies and lessons, accommodation-related service fields such as hotels and inns, and entertainment-related service fields such as karaoke boxes and amusement facilities.

[0107] Furthermore, the system configuration shown in Figure 10 and the hardware configuration of Server 1 shown in Figure 11 are merely illustrative examples for achieving the objectives of the present invention and are not particularly limited.

[0108] Furthermore, the functional block diagram shown in Figure 12 is merely illustrative and not particularly limiting. In other words, it is sufficient for the information processing system to have the functionality to execute the series of processes described above as a whole, and the functional blocks used to realize this functionality are not particularly limited to the example in Figure 12.

[0109] Furthermore, the location of the functional block is not limited to Figure 12, but can be any location. For example, in the example shown in Figure 12, the above-mentioned operational support processing is configured to be performed on Server 1, but this is not limited to this configuration. At least part of the customer acquisition support processing may also be performed on Gym Terminal 2 or User Terminal 3. In other words, the functional blocks necessary for executing the gym operation and usage support processing are configured to be provided by Server 1, but this is merely an example. At least some of the functional blocks located on Server 1 may be provided by Gym Terminal 2 or User Terminal 3.

[0110] Furthermore, the series of processes described above can be executed by hardware or by software. Furthermore, a single functional block may consist of hardware alone, software alone, or a combination of both.

[0111] When a series of processes are executed by software, the programs that make up that software are installed on a computer or other device from a network or storage medium. The computer may be a computer that is built into dedicated hardware. Furthermore, a computer can be any computer capable of performing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0112] Such recording media containing programs consist not only of removable media (not shown) distributed separately from the main device to provide the program to advertisers, but also of recording media provided to advertisers in a state where they are pre-installed in the main device.

[0113] In this specification, the step of describing a program to be recorded on a recording medium includes not only processes that are performed chronologically in that order, but also processes that are not necessarily performed chronologically, but are executed in parallel or individually. Furthermore, in this specification, the term "system" refers to an overall system composed of multiple devices, means, etc.

[0114] In summary, the information processing device to which the present invention applies only needs to have the following configuration, and various embodiments can be adopted. That is, the information processing device to which the present invention is applied (for example, Server 1 in Figure 10) is, In an information processing device (e.g., Server 1 in Figure 10) that assists a user (e.g., User U1 in Figure 1) who wishes to use a facility for exercise (e.g., Gym G in Figure 1), A management means (for example, the management unit 101 in Figure 12) acquires and manages first information (for example, gym information) relating to multiple facilities and second information (for example, user information) relating to the user, A first receiving means (for example, the request receiving unit 102 in Figure 12) that receives the user's requests (for example, user request information) regarding the use of the said facility, A presentation means (for example, the extraction unit 103 and presentation unit 104 in Figure 12) extracts one or more of the facilities that match the user's preference from among the multiple facilities managed by the management means, A second reception means (for example, the reservation reception unit 105 in Figure 12) that accepts a reservation request from the user for one of the one or more facilities presented to the user, It is equipped with.

[0115] This provides gym owners with methods to achieve efficient customer acquisition and improved occupancy rates.

[0116] Furthermore, the system may also include a third receiving means (for example, the evaluation receiving unit 106 in Figure 12) for receiving evaluations of the facility by the user (for example, user gym evaluations).

[0117] This allows users to choose a facility while referring to ratings (reviews and word-of-mouth ratings) from other users.

[0118] Furthermore, the presenting means is Based on at least one of the following elements received by the third reception means—the content of evaluations (e.g., word-of-mouth evaluations) from one or more users (e.g., users U1 to Um), the location of the facility, and the type of exercise—one or more facilities that meet the user's preferences can be searched for and presented to the user.

[0119] Furthermore, the facility may include a fee setting means (for example, the fee setting unit 107 in Figure 12) for setting the usage fees incurred by the user when using the facility.

[0120] This makes it possible to implement dynamic pricing.

[0121] Furthermore, the fee setting means can change the discount rate of the usage fee when predetermined conditions are met.

[0122] This makes it possible to implement dynamic pricing based on the discount rate.

[0123] Furthermore, the fee setting means can set the usage fee according to the user's rank.

[0124] This enables dynamic pricing based on the user's rank.

[0125] Furthermore, the aforementioned fee setting means can set the usage fees using IoT.

[0126] This makes it possible to implement dynamic pricing using IoT.

[0127] Furthermore, the fee setting means can also set fees that are different from the usage fees.

[0128] This makes it possible to implement dynamic pricing that applies to charges other than facility usage fees. [Explanation of Symbols]

[0129] 1...Server, 2,2-1 to 2-n...Gym terminal, 3,3-1 to 3-m...User terminal, 11...CPU, 12...ROM, 13...RAM, 14...Bus, 15...Input / Output interface, 16...Input section, 17...Output section, 18...Storage section, 19...Communication section, 20...Drive, 30...Removable media, 101...Management section, 102...Request reception section, 103...Extraction section, 104...Presentation section, 105...Reservation reception section, 106...Evaluation reception section, 107...Price setting section, 181...Gym DB, 182...User DB, M...Service provider, U...User, N...Network, S...Each step

Claims

1. In an information processing device that assists the procedures of users who wish to use facilities for exercise, A management means for acquiring and managing first information relating to multiple aforementioned facilities and user information, A first reception means for receiving the user's request regarding the use of the aforementioned facility, A presentation means for extracting one or more of the facilities that meet the user's preferences from among the multiple facilities managed by the management means and presenting them to the user, A second reception means for receiving a reservation request from the user for one of the one or more facilities presented to the user, An information processing device equipped with the following features.

2. The system further includes a third receiving means for receiving evaluations of the facility by the user. The information processing apparatus according to claim 1.

3. The aforementioned presentation means is Based on at least one of the following elements received by the third reception means—the content of evaluations from one or more users, the location of the facility, and the type of exercise—the system searches for one or more facilities that meet the user's preferences and presents them to the user. The information processing apparatus according to claim 2.

4. The system further includes a fee setting means for setting usage fees incurred by the user using the facility. The information processing apparatus according to any one of claims 1 to 3.

5. The aforementioned fee setting means changes the discount rate of the usage fee when predetermined conditions are met. The information processing apparatus according to claim 4.

6. The fee setting means sets the usage fee according to the user's rank. The information processing apparatus according to claim 4 or 5.

7. The aforementioned fee setting means sets the usage fee using IoT. The information processing apparatus according to any one of claims 4 to 6.

8. The aforementioned fee setting means further sets a fee different from the aforementioned usage fee. The information processing apparatus according to any one of claims 4 to 7.

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