Room guest record management system, room guest record management method, and program

Abstract

The present invention provides a guest room record management system that efficiently grasps the status of each area of ​​a facility. [Solution] The guest room management system in this embodiment includes: a work history storage unit that stores history information of repair or maintenance work of the facility in association with the area to which the repair or maintenance work was performed; an identification information receiving unit that receives identification information to identify the area of ​​the facility; a history information extraction unit that extracts history information of repair or maintenance work stored in the work history storage unit based on the identification information received by the identification information receiving unit; and a guest room record display unit that displays the history information of maintenance or repair work extracted by the history information extraction unit in association with the identification information received by the identification information receiving unit as a guest room record.

Description

Technical Field

[0001] The present invention relates to a guest chart management system, a guest chart management method, and a program.

Background Art

[0002] For example, Patent Document 1 discloses a portable equipment management support system including a position information acquisition unit that acquires position information of portable equipment, a map information storage unit that stores map information within a plant site, a mapping calculation unit that assigns the position information of the portable equipment to the map information, a map display unit that displays an assignment result by the mapping calculation unit, a procedure manual data storage unit that stores procedure manual data related to inspection of the portable equipment, an equipment list storage unit that stores list data of the portable equipment, an equipment information extraction unit that extracts inspection target equipment stored in the equipment list storage unit from the procedure manual data storage unit, an integrated equipment selection unit that selects equipment placed at the position closest to an inspection area among the equipment extracted by the equipment information extraction unit, and a screen display unit that displays a selection result by the integrated equipment selection unit on a screen.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] An object of the present invention is to efficiently grasp the state of each area of a facility.

Means for Solving the Problems

[0005] The guest room record management system according to the present invention includes: a work history storage unit that stores historical information of repair or maintenance work at a facility in association with the area of ​​the repair or maintenance work; an identification information receiving unit that receives identification information to identify the area of ​​the facility; a history information extraction unit that extracts historical information of repair or maintenance work stored in the work history storage unit based on the identification information received by the identification information receiving unit; and a guest room record display unit that displays the history information of maintenance or repair work extracted by the history information extraction unit as a guest room record in association with the identification information received by the identification information receiving unit.

[0006] Preferably, the system further includes a schedule management unit for managing the schedule of repair or maintenance work, and the guest room record display unit displays the guest room record by combining the schedule of repair or maintenance work managed by the schedule management unit with the history information of maintenance or repair work extracted by the history information extraction unit.

[0007] Preferably, the area identification information includes information that identifies the services to be provided and information that identifies the rooms.

[0008] Preferably, the system further comprises an equipment information storage unit that stores equipment information of equipment deployed in the facility, and an equipment information extraction unit that extracts equipment information stored in the equipment information storage unit based on identification information received by the identification information receiving unit, and the guest room record display unit displays the equipment information extracted by the equipment information extraction unit in association with the identification information received by the identification information receiving unit, and includes it in the guest room record.

[0009] Preferably, the system further includes a guest room information storage unit that stores area information for each area of ​​the facility, and a guest room information extraction unit that extracts image data showing the floor plan of the area stored in the guest room information storage unit based on the identification information received by the identification information receiving unit, and the guest room record display unit displays the image data extracted by the guest room information extraction unit, associated with the identification information received by the identification information receiving unit, and included in the guest room record.

[0010] Preferably, the identification information receiving unit receives identification information that identifies the equipment of a facility, and further includes an equipment search unit that extracts area identification information associated with the equipment identification information received by the identification information receiving unit from the equipment information stored in the equipment information storage unit.

[0011] Preferably, the guest room record display unit displays the history information of maintenance or repair work extracted by the history information extraction unit in chronological order, starting from the most recent work history.

[0012] The guest room record management method according to the present invention includes: a work history storage step in which a computer stores historical information of repair or maintenance work on a facility in association with the area to which the repair or maintenance work was performed; an identification information reception step in which the computer receives identification information to identify an area of ​​the facility; a history information extraction step in which the computer extracts historical information of repair or maintenance work stored in the work history storage step based on the identification information received in the identification information reception step; and a guest room record display step in which the computer displays the historical information of maintenance or repair work extracted in the history information extraction step in association with the identification information received in the identification information reception step.

[0013] The program according to the present invention causes a computer to execute the following steps: a work history storage step which stores historical information of repair or maintenance work at a facility in association with the area to which the repair or maintenance work was performed; an identification information reception step which receives identification information that identifies the area of ​​the facility; a history information extraction step which extracts the history information of repair or maintenance work stored in the work history storage step based on the identification information received in the identification information reception step; and a guest room record display step which displays the history information of maintenance or repair work extracted in the history information extraction step in association with the identification information received in the identification information reception step. [Effects of the Invention]

[0014] According to the present invention, the status of each area of ​​a facility can be efficiently grasped. [Brief explanation of the drawing]

[0015] [Figure 1] This diagram illustrates the overall configuration of the guest room patient record management system 1. [Figure 2] This diagram illustrates the hardware configuration of the guest room medical record management server 2. [Figure 3] This diagram illustrates the functional configuration of the guest room medical record management server 2. [Figure 4] (a) is a diagram illustrating an example of a repair and maintenance work table, and (b) is a diagram illustrating an example of a repair and maintenance history table. [Figure 5] (a) is a diagram illustrating an example of an equipment information table, and (b) is a diagram illustrating an example of a guest room information table. [Figure 6] This is a diagram illustrating a guest room record. [Figure 7] This is a flowchart illustrating the guest room record display process (S10) by the guest room record management system 1. [Modes for carrying out the invention]

[0016] First, let me explain the background to the present invention. To provide optimal rooms based on customer needs and preferences, accommodations manage room information such as room type, size, in-room amenities, price, and smoking / non-smoking status. However, no facilities manage information about the repair or maintenance history of rooms as part of the room information. Therefore, the present invention provides a room record management system that efficiently grasps the condition of each area of ​​the facility and provides customers with a comfortable environment. According to the room record management system, for example, by understanding the repair and maintenance history of each room, it is possible to provide customers with rooms where defects have been repaired, or rooms with the latest facilities and interiors.

[0017] Hereinafter, embodiments of the present invention will be described with reference to the drawings. However, the scope of the present invention is not limited to the illustrated examples. In addition, in this embodiment, the guest room chart management system 1 will be described by taking a lodging facility as an example. However, the facilities in the present invention are not limited to lodging facilities, and also include hot spring facilities, leisure facilities, and the like. FIG. 1 is a diagram illustrating the overall configuration of the guest room chart management system 1. As illustrated in FIG. 1, the guest room chart management system 1 includes a guest room chart management server 2 and a user terminal 3. The guest room chart management server 2 is a computer terminal that manages the status of each area of the lodging facility as a guest room chart. Specifically, the guest room chart management server 2 manages the history of repair work and maintenance work in the guest room as a guest room chart, and displays it on the user terminal 3 according to a request. Here, the repair work refers to work for repairing or restoring equipment failures or damages, and is included in the repair business. The repair business is a business that occurs suddenly, and plans and manages from the occurrence of the repair business to the completion of the response. In addition, the maintenance work refers to inspection and maintenance work, and is included in the maintenance business. The maintenance business is a business that is scheduled in advance to maintain the performance of equipment and prevent failures and damages, and manages from the plan of the maintenance business to the completion of the response.

[0018] Note that the equipment according to the present invention is not limited to devices or apparatuses in the facility, and includes interior and exterior finishes. The equipment includes, for example, an air conditioner, a television, and a refrigerator. The interior finish decorates the inside of the facility and includes, for example, curtains, wallpaper, furniture, and amenities. The exterior finish decorates the outside of the facility and includes, for example, an outer wall and a roof. In addition, the guest room chart management server 2 may be realized by a cloud server. The user terminal 3 is a computer terminal operated by an employee of the lodging facility, and provides a user interface in the guest room chart management system 1. A user who is an employee of the lodging facility connects to the guest room management system 1 from the user terminal 3 to view and search for the guest room chart of the lodging facility.

[0019] Figure 2 illustrates the hardware configuration of the guest room medical record management server 2. As illustrated in Figure 2, the guest room medical record management server 2 has a CPU 500, memory 502, HDD 504, network interface 506 (network IF 506), display device 508, and input device 510, and these components are connected to each other via a bus 512. CPU500 is, for example, a central processing unit. Memory 502 is, for example, volatile memory and functions as main memory. HDD504 is, for example, a hard disk drive, which stores computer programs and other data files as a non-volatile recording device. Network IF506 is an interface for wired or wireless communication, and for example, it enables communication with user terminal 3. The display device 508 is, for example, a liquid crystal display. The input device 510 is, for example, a keyboard and a mouse.

[0020] Figure 3 is a diagram illustrating the functional configuration of the guest room medical record management server 2. As illustrated in Figure 3, the guest room record management server 2 in this example has the guest room record management program 20 installed, and is configured with a repair and maintenance database 600 (repair and maintenance DB600), an equipment information database 610 (equipment information DB610), and a guest room information database 620 (guest room information DB620). The guest room record management program 20 includes an identification information receiving unit 200, a history information extraction unit 210, a schedule management unit 220, an equipment information extraction unit 230, a guest room information extraction unit 240, a guest room record display unit 250, and an equipment search unit 260. The guest room record display unit 250 also includes a sorting unit 252. Furthermore, part or all of the guest room medical record management program 20 may be implemented using hardware such as an ASIC. The guest room medical record management program 20 is stored on a recording medium such as a CD-ROM and installed on the guest room medical record management server 2 via this recording medium.

[0021] In the guest room record management program 20, the identification information receiving unit 200 receives area identification information from the user terminal 3 that identifies an area of ​​the accommodation facility specified by the user. The area identification information includes information that identifies the services provided and information that identifies the room. The information that identifies the services provided is, for example, the name of the area such as a restaurant, a large public bath, or a machine room, or a symbol or number that identifies the area. The information that identifies the room is, for example, the room number. The history information extraction unit 210 extracts history information of repair or maintenance work stored in the repair and maintenance DB 600 based on the identification information received by the identification information reception unit 200. Specifically, the history information extraction unit 210 extracts history information of repair or maintenance work that has been completed from the repair and maintenance history table based on the area identification information received by the identification information reception unit 200, and further extracts repair or maintenance work that is scheduled but has not yet been completed from the repair and maintenance work table. The repair and maintenance DB 600 is an example of a work history storage unit according to the present invention.

[0022] Here, we will explain the information stored in the repair and maintenance DB600. The Repair and Maintenance DB600 manages the Repair and Maintenance Task Table and the Repair and Maintenance History Table. The repair and maintenance tasks table is a table for managing information related to repair and maintenance tasks for a facility, and it manages tasks that are scheduled but not yet performed, or tasks that are currently being handled. Specifically, as illustrated in Figure 4(a), the repair and maintenance tasks table manages repair tasks by associating them with the registration date of the repair task, the type of work (repair / maintenance), the work target, the work area, the work details, the status indicating the progress of the repair task, the action deadline according to the status, an image of the work target, audio data of any abnormal noises, and remarks information. The repair and maintenance task table manages maintenance tasks by associating them with the registration date of the maintenance task, the type of work (repair / maintenance), the work target, the work area, the work details, the status indicating the progress of the maintenance task, the documents, and the expected completion date of the maintenance task.

[0023] Furthermore, the repair and maintenance history table is a table used to manage information about repair and maintenance work performed on the facility, and it tracks tasks that have been completed. Specifically, as illustrated in Figure 4(b), the repair and maintenance history table manages the information of completed tasks from the repair and maintenance tasks table, associating the completion date with the task information.

[0024] The Schedule Management Unit 220 manages the schedules for repair or maintenance work. Specifically, the Schedule Management Unit 220 extracts the schedules for repair or maintenance work based on the identification information received by the Identification Information Receiving Unit 200. More specifically, the Schedule Management Unit 220 extracts the scheduled completion deadlines for repair or maintenance work associated with the area identification information received by the Identification Information Receiving Unit 200 from the repair and maintenance work table stored in the repair and maintenance DB 600.

[0025] The equipment information extraction unit 230 extracts equipment information to be stored in the equipment information DB 610 based on the identification information received by the identification information reception unit 200. Specifically, the equipment information extraction unit 230 extracts equipment information from the equipment information table for which the area identification information received by the identification information reception unit 200 is the installation location. Here, we will describe the equipment information table stored in the equipment information DB610. The equipment information table manages information about equipment installed in a facility. Specifically, as illustrated in Figure 5(a), the equipment information table manages information by associating the update date, equipment name, manufacturer, name, model, and installation location. The equipment information DB610 is an example of an equipment information storage unit according to the present invention.

[0026] Next, the room information table stored in the room information DB620 will be described. As illustrated in Figure 5(b), the room information table manages room information for each area of ​​the accommodation facility. Specifically, it manages and associates room identification information (room number), the floor on which the room is located, the room type, image data of the room layout, and image data showing the positional relationship between the room and the elevator / staircase. The room layout shows the arrangement of facilities and furniture within the room. The room information DB620 is an example of a room information storage unit according to the present invention. The guest room information extraction unit 240 extracts image data showing the floor plan stored in the guest room information DB 620 based on the area identification information received by the identification information reception unit 200. Specifically, the guest room information extraction unit 240 extracts image data of the floor plan, the room type, and image data showing the positional relationship with elevators / stairs from the guest room information in the guest room information table where the area identification information received by the identification information reception unit 200 is managed as guest room identification information.

[0027] The guest room record display unit 250 displays the guest room record on the user terminal 3 by associating the history information of maintenance or repair work extracted by the history information extraction unit 210 with the area identification information received by the identification information reception unit 200. Specifically, the guest room record display unit 250 displays the guest room record for the area specified by the user by combining the schedule of repair or maintenance work managed by the schedule management unit 220 with the history information of maintenance or repair work extracted by the history information extraction unit 210. The sorting unit 252 displays the history information of maintenance or repair work extracted by the history information extraction unit 210 in chronological order, starting from the most recent work history and going back in time. This allows for confirmation of the most recent repair and maintenance history, making it possible to avoid providing rooms that are currently undergoing repair or maintenance, and to provide rooms for which the repair or maintenance work has been completed. Furthermore, the guest room record display unit 250 includes the equipment information extracted by the equipment information extraction unit 230 in the guest room record for the area specified by the user and displays it. Furthermore, the guest room record display unit 250 includes the floor plan, guest room type, and location relationship to elevators / stairs extracted by the guest room information extraction unit 240 in the guest room record for the area specified by the user and displays it.

[0028] The equipment search unit 260 extracts area identification information associated with the equipment identification information received by the identification information reception unit 200 from the equipment information stored in the equipment information DB 610. This makes it possible to identify which guest rooms are equipped with the equipment in question when replacing it.

[0029] Figure 6 is an example of a guest room record. This section explains the case where the user specifies room number 301 as the area identification information. As illustrated in Figure 6, the guest room record display unit 250 displays guest room information, equipment information, repair history information, and maintenance history information on the guest room record display screen. Specifically, the guest room record display unit 250 displays the following guest room information on the guest room record display screen: guest room identification information, guest room type, guest room layout, and a diagram showing the positional relationship between the guest room and the elevator / stairs. The guest room record display unit 250 also displays equipment information installed in the guest room as equipment information. From the equipment information DB 610, the equipment information installed in room 301 is displayed, showing the update date, equipment name, manufacturer name, name, and model number. Because the update date is displayed, it is possible to check whether the equipment has been replaced with new equipment. The guest room record display unit 250 displays repair history information for room 301, including information on repair work that has been completed and information on repair work that is scheduled but has not yet been completed. Furthermore, for the information on incomplete repair work, the guest room record display unit 250 associates the scheduled completion date extracted by the schedule management unit 220 with the scheduled completion date and displays the guest room record.

[0030] Furthermore, the guest room record display unit 250 displays maintenance history information for room 301, including information on maintenance work that has been completed and maintenance work that is scheduled but has not yet been completed. In addition, for the maintenance work that has not yet been completed, the guest room record display unit 250 associates the scheduled completion date, extracted by the schedule management unit 220, with the scheduled completion date and displays it in the guest room record. Specifically, the repair history information displays the registration date, subject, content, and status of the repair work, and also allows users to access remarks, images, and audio data from when the repair work occurred. The maintenance history information displays the date and subject of the maintenance work, and also allows users to access related documents. In addition, the guest room record displays the expected completion date for repair and maintenance work that has not yet been completed. This allows hotels to display available rooms for booking, not only those that have already been addressed, but also those that are not yet addressed, based on the expected completion date of the work.

[0031] Figure 7 is a flowchart illustrating the guest room record display process (S10) by the guest room record management system 1. As illustrated in Figure 7, in step 100 (S100), the identification information receiving unit 200 of the guest room medical record management server 2 receives the guest room number (area identification information) specified by the user from the user terminal 3. In step 105 (S105), the history information extraction unit 210 extracts from the repair and maintenance storage DB 600 the repair and maintenance work that has been completed and the repair and maintenance work that has not yet been completed but is scheduled, for which the room number specified by the user in S100 is registered as the work area. In step 110 (S110), the schedule management unit 220 extracts the repair and maintenance work tables from the extracted tasks, specifically the repair and maintenance work for which the work has not yet been completed and the scheduled completion deadlines for maintenance work.

[0032] In step 115 (S115), the room information extraction unit 240 extracts room information from the room information DB 620 in which the room number specified by the user in S100 is registered as room identification information. In step 120 (S120), the equipment information extraction unit 230 extracts equipment information from the equipment information DB 610 in which the room number specified by the user in S100 is managed as the installation location. In step 125 (S125), the sorting unit 252 sorts the repair work and maintenance work extracted by the history information extraction unit 210 in chronological order, starting from the most recent work and going backward. The guest room record display unit 250 displays the sorted work history information, the equipment information extracted by the equipment information extraction unit 230, and the guest room information extracted by the guest room information extraction unit 240 as a guest room record on the user terminal 3. Furthermore, the guest room record display unit 250 displays the expected completion deadlines for incomplete tasks extracted by the schedule management unit 220, as expected completion dates, and associates them with the work history.

[0033] As explained above, the guest room management system 1 in this embodiment allows for the confirmation of the repair and maintenance work performed on the facilities within each guest room. Therefore, guest rooms where repair and maintenance work has been completed can be prioritized for use by users. This ensures that the facilities are functioning properly, allowing guests to stay in a comfortable environment and leading to improved customer satisfaction. Furthermore, since the room layout is displayed in the room record, even for the same room type, if a customer requests a larger room, the user (employee) can visually understand the size difference from the layout, enabling them to respond to customer inquiries smoothly. [Explanation of symbols]

[0034] 1…Guest room record management system 2…Guest room patient record management server 3…User terminal 20…Guest Room Record Management Program 200... Identification Information Reception Department 210...History information extraction unit 220... Schedule Management Department 230…Equipment information extraction section 240...Room Information Extraction Unit 250... Guest room patient record display section 252... Sort section 260... Equipment Search Department 600... Repair and Maintenance Database 610…Equipment Information Database 620...Room Information Database

Claims

1. A work history storage unit stores historical information of facility repair or maintenance work, associated with the area covered by the repair or maintenance work. An identification information receiving unit that receives identification information to identify the area of ​​the facility, A history information extraction unit extracts history information of repair work or maintenance work stored in the work history storage unit based on the identification information received by the aforementioned identification information receiving unit, The guest room record display unit displays the guest room record by associating the history information of maintenance or repair work extracted by the history information extraction unit with the identification information received by the identification information reception unit. has Guest room medical record management system.

2. Schedule Management Department, which manages the schedule for repair or maintenance work. It further possesses, The guest room record display unit displays the guest room record by combining the scheduled repair or maintenance work managed by the schedule management unit with the history information of the maintenance or repair work extracted by the history information extraction unit. The guest room medical record management system according to claim 1.

3. The identification information for the area includes information that identifies the services provided and information that identifies the rooms. The guest room medical record management system according to claim 1.

4. A facility information storage unit that stores facility information for equipment deployed in the facility, Based on the identification information received by the identification information receiving unit, the equipment information extraction unit extracts equipment information to be stored in the equipment information storage unit. It further possesses, The guest room record display unit displays the equipment information extracted by the equipment information extraction unit, associating it with the identification information received by the identification information reception unit, and including it in the guest room record. The guest room medical record management system according to claim 1.

5. A room information storage unit that stores area information for each area of ​​the facility, A room information extraction unit extracts image data showing the floor plan of an area to be stored in the room information storage unit based on the identification information received by the aforementioned identification information receiving unit. It further possesses, The guest room record display unit displays the image data extracted by the guest room information extraction unit, associating it with the identification information received by the identification information reception unit, and including it in the guest room record. The guest room medical record management system according to claim 1.

6. The aforementioned identification information receiving unit receives identification information to identify the equipment of the facility, Equipment search unit extracts area identification information associated with equipment identification information received by the identification information receiving unit from the equipment information stored in the equipment information storage unit. It further possesses The guest room medical record management system according to claim 1.

7. The aforementioned guest room record display unit displays the history information of maintenance or repair work extracted by the history information extraction unit in chronological order, starting from the most recent work history. The guest room medical record management system according to claim 1.

8. A work history storage step in which a computer stores historical information of repair or maintenance work on a facility, associated with the area of ​​the repair or maintenance work; A computer receives identification information to identify an area of ​​the facility, A computer performs a history information extraction step in which, based on the identification information received in the identification information receiving step, the computer extracts history information of repair work or maintenance work to be stored in the work history storage step, A computer displays the history information of maintenance or repair work extracted in the history information extraction step, in association with the identification information received in the identification information reception step, in a guest room record display step. A method for managing guest room records.

9. A work history storage step that stores historical information of repair or maintenance work on a facility, associated with the area covered by the repair or maintenance work, An identification information reception step that receives identification information to identify the area of ​​the facility, In the aforementioned identification information receiving step, a history information extraction step is performed to extract history information of repair work or maintenance work stored in the aforementioned work history storage step based on the received identification information. A guest room record display step which displays the history information of maintenance work or repair work extracted in the history information extraction step in association with the identification information received in the identification information reception step. A program that causes a computer to execute something.

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