method

Abstract

We will improve the function for searching past sales negotiation data. [Solution] The method executed by the information processing device 10 includes, each time a business negotiation is completed, accumulating negotiation data, including text data relating to the content of the negotiation, in a database; obtaining search conditions; extracting negotiation data from the database that matches the obtained search conditions; and displaying the extracted negotiation data on the display unit.

Description

Technical Field

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[0001] The present disclosure relates to a method.

Background Art

[0002] There is disclosed a dialogue analysis system that records dialogue data based on voice data obtained by recording a dialogue, extracts dialogues that match conditions specified by a user from the dialogue data, and displays them in a list.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, there is room for improvement in the function of searching negotiation data based on past machine learning.

[0005] An object of the present disclosure is to improve the function of searching past negotiation data.

Means for Solving the Problems

[0006] A method according to an embodiment of the present disclosure is a method executed by an information processing apparatus, accumulating negotiation data including text data regarding the content of the negotiation in a database each time the negotiation ends, obtaining search conditions, extracting negotiation data that matches the obtained search conditions from the database, causing the extracted negotiation data to be displayed on a display unit, and including.

Effects of the Invention

[0007] According to one embodiment, the function for searching past business negotiation data can be improved. [Brief explanation of the drawing]

[0008] [Figure 1] This block diagram shows an example configuration of an information processing device according to one embodiment. [Figure 2] Figure 1 is a flowchart illustrating an example of the operation of the information processing device. [Modes for carrying out the invention]

[0009] Hereinafter, one embodiment of this disclosure will be described with reference to the drawings.

[0010] (Summary of the embodiment) Figure 1 shows an example of the configuration of an information processing device 10 according to one embodiment. The information processing device 10 analyzes recordings of conversations in business negotiations regarding the sale of various goods and services, including automobiles and related products, and related services. Hereinafter, the person receiving the goods and services will be referred to as the "customer," and any person on the sales side providing the goods and services will be referred to as the "salesperson." The following explanation will mainly focus on the case in which the information processing device 10 is used in automobile sales, but the use of the information processing device 10 is arbitrary.

[0011] The information processing device 10 is a computer that stores and manages past sales negotiation data in a database. The information processing device 10 may be, for example, a PC (Personal Computer) or tablet terminal operated by a salesperson, but the type of information processing device 10 is arbitrary. For example, the information processing device 10 may be a computer installed in a data center, etc. The information processing device 10 may also be, for example, a server belonging to a cloud computing system or other computing system. The information processing device 10 does not need to be implemented by a single device; for example, it may be implemented by communication between a PC or tablet terminal, etc., and a server and network storage on the cloud.

[0012] The information processing device 10 is used by salespeople during business negotiations with customers. The information processing device 10 acquires and manages audio data of the negotiation, which is recorded with the customer's consent, as well as information manually entered by the salesperson, as negotiation data. The negotiation data may include, for example, information about the customer's attributes (e.g., gender, age, occupation, family structure, hobbies and activities, etc.) and personal information (e.g., family information, purpose of use, hobbies, life events, living environment, etc.). The information processing device 10 promotes data utilization by salespeople by collecting, analyzing, and presenting such information.

[0013] First, an overview of this embodiment will be described, and details will be described later. The information processing device 10 stores negotiation data, including text data related to the content of the negotiation, in a database each time a negotiation is completed. The information processing device 10 obtains search criteria. The information processing device 10 extracts negotiation data from the database that matches the obtained search criteria. The information processing device 10 displays the extracted negotiation data on the display unit.

[0014] In this way, with the information processing device 10, deal data is automatically accumulated in the database each time a deal is concluded. When search criteria are obtained, deal data that matches those search criteria is extracted from the database and displayed. Therefore, with the information processing device 10, the accuracy of the accumulated deal data is improved compared to, for example, an example where all deal data is manually entered and accumulated in the database.

[0015] (Configuration of the information processing device 10) Figure 2 is a block diagram showing an example configuration of the information processing device 10 shown in Figure 1. The information processing device 10 comprises a control unit 11, a storage unit 12, a communication unit 13, an input unit 14, and an output unit 15.

[0016] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 11 controls each part of the information processing device 10 and executes processes related to the operation of the information processing device 10.

[0017] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 12 functions, for example, as a main memory, auxiliary memory, or cache memory. The storage unit 12 stores data used for the operation of the information processing device 10 and data obtained by the operation of the information processing device 10.

[0018] The communication unit 13 includes at least one interface for external communication. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface corresponding to a mobile communication standard such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface corresponding to a short-range wireless communication such as Bluetooth (registered trademark). The communication unit 13 receives data used in the operation of the information processing apparatus 10 and transmits data obtained by the operation of the information processing apparatus 10.

[0019] The input unit 14 includes at least one input interface. The input interface may include a sound sensor (microphone) that receives voice input. Also, the input unit 14 may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen provided integrally with a display. Also, the input interface may be, for example, a camera or the like that receives gesture input. The input unit 14 receives an operation for inputting data used in the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the input unit 14 may be connected to the information processing apparatus 10 as an external input device. As the connection method, for example, any method such as USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark) can be used.

[0020] The output unit 15 includes at least one output interface. The output interface may be, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 15 may display and output data obtained by the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the output unit 15 may be connected to the information processing apparatus 10 as an external output device. As a connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used.

[0021] The functions of the information processing apparatus 10 are realized by causing a processor corresponding to the control unit 11 to execute the program according to this embodiment. That is, the functions of the information processing apparatus 10 are realized by software. The program causes a computer to execute the operation of the information processing apparatus 10, thereby causing the computer to function as the information processing apparatus 10. That is, the computer functions as the information processing apparatus 10 by executing the operation of the information processing apparatus 10 according to the program.

[0022] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes a non-temporary computer-readable medium and is, for example, a magnetic recording device, an optical disk, a magneto-optical recording medium, or a semiconductor memory. The distribution of the program is performed, for example, by selling, transferring, or lending a portable recording medium such as a DVD (digital versatile disc) or a CD-ROM (compact disc read only memory) on which the program is recorded. The distribution of the program may also be performed by storing the program in the storage of an external server and transmitting the program from the external server to another computer. The program may also be provided as a program product.

[0023] Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit corresponding to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

[0024] (Example of operation) Figure 2 is a flowchart illustrating an example of the operation of the information processing device 10 shown in Figure 1. The operation of the information processing device 10 described with reference to Figure 2 may correspond to one of the methods of the information processing device 10. The operation of each step in Figure 2 may be performed based on control by the control unit 11 of the information processing device 10. The following processes may be performed, for example, in a business negotiation scenario.

[0025] In step S1, the control unit 11 of the information processing device 10 acquires business negotiation data.

[0026] Specifically, the control unit 11 acquires audio data of the conversation during the business negotiation, which has been recorded with the customer's consent, and information manually entered by the salesperson, as negotiation data. In addition to this information, the control unit 11 may also acquire information obtained by any sensor as negotiation data. For example, the control unit 11 may acquire images of the customer and salesperson as negotiation data. The control unit 11 may also acquire information indicating the speaker's intonation, voice volume, gestures and facial expressions of the customer and salesperson, etc., which are detected from this information, as negotiation data. The control unit 11 may also acquire this negotiation data as text data.

[0027] In step S2, the control unit 11 stores the business negotiation data acquired in step S1 in the database.

[0028] Specifically, the control unit 11 may store negotiation data in a database built on the storage unit 12, or in a database built on an external device that can communicate via the communication unit 13. The control unit 11 may also store negotiation data in the database each time a negotiation is completed.

[0029] In step S3, the control unit 11 obtains the search conditions.

[0030] Specifically, the control unit 11 may acquire search criteria entered by the salesperson. Alternatively, the control unit 11 may automatically acquire search criteria by analyzing the negotiation data of the currently ongoing negotiation. The control unit 11 may also acquire search criteria by analyzing voice data related to the salesperson's speech. For example, the control unit 11 may acquire search criteria such as vehicle type search, salesperson search, date and time search, or free word search. The acquisition of search criteria may also be performed, for example, by the user inputting the search criteria into the conversational AI.

[0031] In step S4, the control unit 11 extracts business opportunity data from the database that matches the search criteria obtained in step S3.

[0032] In step S5, the control unit 11 displays the business opportunity data extracted in step S4 on the display unit of the output unit 15. After completing the process in step S5, the control unit 11 terminates the flowchart process.

[0033] Thus, according to the method described in this disclosure, deal data is automatically accumulated in the database each time a deal is concluded. When search criteria are obtained, deal data matching those criteria is extracted from the database and displayed. Therefore, according to the method described in this disclosure, the accuracy of the accumulated deal data is improved compared to, for example, an example where some deal data is manually entered and accumulated in the database.

[0034] Furthermore, the information processing device 10 stores negotiation data, including text data based on audio data or transcript data, in a database and searches past negotiation data using vehicle type, staff member in charge, negotiation date and time, etc. as search criteria. The information processing device 10 can also search for negotiations in which specific keywords were spoken using a free word search. Therefore, even in usage scenarios that were difficult to implement with previous configurations, such as extracting customers who have had negotiations for the same vehicle type in the past when a new model is released, it is possible to search past negotiations and streamline data analysis.

[0035] The information processing device 10 may acquire negotiation data for a new negotiation between its start and end. Based on the negotiation data for the new negotiation, the information processing device 10 may acquire information indicating the characteristics of the new negotiation as search criteria. The information processing device 10 may extract negotiation data from the database that matches the acquired search criteria. The information processing device 10 may display the extracted negotiation data on the display unit of the output unit 15. The method according to claim 1.

[0036] In this configuration, information indicating the characteristics of a new business opportunity is used as a search criterion, and business opportunity data matching the search criteria is extracted from the database and displayed. Therefore, it is possible to predict the progress of a currently ongoing business opportunity based on business opportunity data from past opportunities.

[0037] Furthermore, the information processing device 10 may acquire data as negotiation data for new negotiations, including changes over time in index values ​​that evaluate the content of the new negotiation based on predetermined criteria. Such index values ​​may be parameters that indicate the likelihood of the negotiation being concluded, or the customer's willingness to purchase an automobile. Such index values ​​may be calculated using a trained model obtained by analyzing past negotiation data. The information processing device 10 may also acquire the pattern of changes over time in the index values ​​included in the negotiation data for new negotiations as a search condition.

[0038] With this configuration, the pattern of changes over time in an indicator value, which evaluates the content of a new business negotiation based on predetermined criteria, is used as a search criterion. Business negotiation data that matches the search criterion is extracted from the database and displayed. Therefore, according to the method disclosed herein, it is possible to precisely predict the progress of a currently ongoing business negotiation from past business negotiation data. In other words, since business negotiation data from past business negotiations that match the pattern of changes over time in the indicator value of the currently ongoing business negotiation is extracted and displayed, the predictability of the negotiation is increased for the salesperson in the negotiation. For example, if the likelihood of closing the deal or the customer's willingness to purchase a car decreases, the salesperson may decide to cut their losses and reduce sales activities towards that customer. Alternatively, the salesperson may select measures that increase the likelihood of closing the deal based on past business negotiation data.

[0039] Furthermore, the information processing device 10 may store negotiation data in a database, which may also include text data summarizing the content of the negotiation.

[0040] With this configuration, the sales opportunity data stored in the database includes text data summarizing the content of each sales opportunity. Therefore, sales opportunity data that matches the search criteria, including summaries of the sales opportunity content, are displayed, allowing salespeople to easily find the desired sales opportunity data.

[0041] Furthermore, the information processing device 10 may acquire search criteria (step S3) and display extracted (past) sales negotiation data (steps S4, S5) while a new sales negotiation is in progress. For example, a salesperson may input search criteria into the conversational AI during a sales negotiation.

[0042] This disclosure is not limited to the embodiments described above. For example, multiple blocks shown in the block diagram may be combined, or a single block may be divided. Multiple steps shown in the flowchart may be performed in parallel or in a different order, depending on the processing capacity of the device performing each step, or as necessary, instead of being performed in chronological order as described. Other modifications are possible without departing from the spirit of this disclosure.

[0043] Furthermore, for example, the configuration and operation of the information processing device 10 may be distributed among multiple computers that can communicate with each other. Also, for example, some or all of the components of the information processing device 10 may be provided on a server in the cloud or on other devices such as network storage.

[0044] Some embodiments of the present disclosure are described below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Note 1] A method executed by an information processing device, Each time a business negotiation is concluded, business negotiation data, including text data related to the content of the negotiation, is stored in a database. To retrieve search criteria, Extracting business opportunity data from the database that matches the acquired search criteria, The extracted sales negotiation data is displayed on the display unit, Methods that include... [Note 2] Between the start and end of a new business negotiation, acquire the negotiation data for that new negotiation. Based on the negotiation data of the aforementioned new negotiation, information indicating the characteristics of the said new negotiation is obtained as the search criteria. The business opportunity data matching the acquired search criteria is extracted from the database. The extracted business negotiation data is displayed on the display unit. The method described in Appendix 1. [Note 3] As negotiation data for the aforementioned new negotiation, data including the change over time of an index value that evaluates the content of the new negotiation based on predetermined criteria is acquired. The pattern of time-dependent changes in the indicator values ​​included in the negotiation data of the new negotiation is obtained as the search condition. The method described in Appendix 2. [Note 4] The method according to any one of the appendices 1 to 3, wherein negotiation data, which further includes text data summarizing the content of the aforementioned negotiation, is stored in the database. [Explanation of symbols]

[0045] 10: Information Processing Devices 11: Control Unit 12: Storage section 13: Communications Department 14: Input section 15: Output section

Claims

1. A method executed by an information processing device, Each time a business negotiation is concluded, business negotiation data, including text data related to the content of the negotiation, is stored in a database. To retrieve search criteria, Extracting business opportunity data from the database that matches the acquired search criteria, The extracted sales negotiation data is displayed on the display unit, Methods that include...

2. Between the start and end of a new business negotiation, acquire the negotiation data for that new negotiation. Based on the negotiation data of the aforementioned new negotiation, information indicating the characteristics of the said new negotiation is obtained as the search criteria. The business opportunity data matching the acquired search criteria is extracted from the database. The extracted business negotiation data is displayed on the display unit. The method according to claim 1.

3. As negotiation data for the aforementioned new negotiation, data is acquired that includes changes over time in index values ​​that evaluate the content of the new negotiation based on predetermined criteria. The pattern of time-dependent changes in the indicator values ​​included in the negotiation data of the new negotiation is obtained as the search condition. The method according to claim 2.

4. The method according to any one of claims 1 to 3, wherein negotiation data, which further includes text data summarizing the content of the negotiation, is stored in the database.

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