Vehicle delivery support method, information processing device, and program

Abstract

We will improve the technology used to assist with vehicle delivery. [Solution] A vehicle delivery support method executed by an information processing device, comprising: acquiring vehicle purchase information based on first audio data in a vehicle sales negotiation; generating a list of multiple confirmation items to be confirmed in the vehicle delivery explanation corresponding to the negotiation based on the vehicle purchase information; and determining the confirmation status of the multiple confirmation items based on second audio data in the vehicle delivery explanation and the list, and outputting the determination result.

Description

Technical Field

[0001] This disclosure relates to a vehicle delivery support method, an information processing apparatus, and a program.

Background Art

[0002] Conventionally, techniques for analyzing the content of business negotiations have been known. For example, Patent Document 1 discloses a dialogue analysis system that checks whether a salesperson explains what should be explained and does not mention what should not be mentioned in a business negotiation with a customer.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Information during business negotiations can be analyzed by machine learning or the like. However, the utilization of information during business negotiations in other scenarios has not been sufficiently studied so far. In particular, the utilization of information in vehicle sales negotiations to improve the quality of responses by staff during vehicle delivery explanations has not been studied, and there has been room for improvement in vehicle delivery support technology.

[0005] In view of such circumstances, an object of the present disclosure is to improve vehicle delivery support technology.

Means for Solving the Problems

[0006] The method according to an embodiment of the present disclosure is a vehicle delivery support method executed by an information processing apparatus, acquiring purchase vehicle information based on first audio data in a vehicle sales negotiation; Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated, Based on the second audio data from the vehicle delivery explanation and the list, the confirmation status of the multiple confirmation items is determined, and the result of the determination is displayed. Includes. [Effects of the Invention]

[0007] According to one embodiment of this disclosure, the support technology for vehicle delivery is improved. [Brief explanation of the drawing]

[0008] [Figure 1] This is a block diagram showing the schematic configuration of the system according to this embodiment. [Figure 2] This is a flowchart showing the operation of an information processing device. [Modes for carrying out the invention]

[0009] The embodiments of this disclosure will be described below.

[0010] (Summary of the embodiment) Referring to Figure 1, the overview and configuration of System 1 according to this embodiment will be described. System 1 according to this embodiment comprises an information processing device 10 and a terminal device 20. The information processing device 10 and the terminal device 20 are connected to a network 30, which includes, for example, a mobile communication network and the Internet, in a communicative manner.

[0011] The information processing device 10 is, for example, a server device installed in a data center or the like. For example, the information processing device 10 is a server belonging to a cloud computing system or other computing system. Although Figure 1 shows an example where system 1 has one information processing device 10, it is not limited to this. System 1 may have two or more information processing devices 10.

[0012] The terminal device 20 is any device used by staff involved in vehicle sales and delivery. For example, general-purpose electronic devices such as personal computers, smartphones, tablet devices, and wearable devices, or dedicated electronic devices, can be used as the terminal device 20. Although Figure 1 shows an example where System 1 has one terminal device 20, it is not limited to this. System 1 may have two or more terminal devices 20.

[0013] First, an overview of this embodiment will be described, and details will be described later. The vehicle delivery support technology according to this embodiment is executed by an information processing device 10. The information processing device 10 acquires vehicle purchase information based on first audio data from a vehicle sales negotiation. The information processing device 10 also generates a list of multiple confirmation items to be confirmed in the vehicle delivery explanation corresponding to the negotiation based on the vehicle purchase information. The information processing device 10 then determines the confirmation status of the multiple confirmation items based on second audio data from the vehicle delivery explanation and the list, and displays the determination result. Here, the first audio data from the negotiation is the audio recording of the vehicle sales negotiation with the customer. The vehicle delivery explanation corresponding to the negotiation includes the explanation given by the staff when handing over the vehicle that was sold in the negotiation to the customer. The second audio data is real-time audio data from the vehicle delivery explanation corresponding to the negotiation.

[0014] Thus, according to this embodiment, based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased is acquired, and based on this information, a list of multiple confirmation items to be confirmed during the delivery explanation is generated. Then, based on the second audio data from the delivery explanation and the list, the confirmation status of the multiple confirmation items is determined. The support technology for vehicle delivery is improved in that the confirmation items are comprehensively covered based on the first audio data from the sales negotiation, and the confirmation status of the confirmation items is further determined based on the second audio data from the delivery explanation.

[0015] Next, the configurations of the information processing device 10 and the terminal device 20 will be described in detail.

[0016] (Configuration of the information processing device 10) As shown in Figure 1, the information processing device 10 comprises a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15.

[0017] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 11 controls each part of the information processing device 10 and executes processes related to the operation of the information processing device 10.

[0018] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 12 functions, for example, as a main memory, auxiliary memory, or cache memory. The storage unit 12 stores data used for the operation of the information processing device 10 and data obtained by the operation of the information processing device 10.

[0019] The input unit 13 includes at least one input interface. The input interface is, for example, a physical key, a capacitive key, a pointing device, or a touch screen provided integrally with a display. The input interface may also be, for example, a sound sensor that receives voice input, or a camera that receives gesture input. The input unit 13 receives an operation for inputting data used in the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the input unit 13 may be connected to the information processing apparatus 10 as an external input device. As a connection method, for example, any method such as USB (Universal Serial Bus), HDMI (Registered Trademark) (High-Definition Multimedia Interface), or Bluetooth (Registered Trademark) can be used.

[0020] The output unit 14 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 14 outputs data obtained by the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the output unit 14 may be connected to the information processing apparatus 10 as an external output device. As a connection method, for example, any method such as USB, HDMI (Registered Trademark), or Bluetooth (Registered Trademark) can be used.

[0021] The communication unit 15 includes at least one interface for external communication. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface corresponding to a mobile communication standard such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface corresponding to short-range wireless communication such as Bluetooth (registered trademark). The communication unit 15 receives data used for the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10.

[0022] The functions of the information processing device 10 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 11. That is, the functions of the information processing device 10 are realized by software. The program causes a computer to execute the operations of the information processing device 10, thereby making the computer function as the information processing device 10. That is, the computer functions as the information processing device 10 by executing the operations of the information processing device 10 according to the program.

[0023] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-temporary computer-readable media, such as magnetic recording devices, optical discs, magneto-optical recording media, or semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending portable recording media such as DVDs (digital versatile discs) or CD-ROMs (compact disc read-only memory) on which the program is recorded. Alternatively, the program may be distributed by storing it on the storage of an external server and transmitting it from the external server to other computers. The program may also be provided as a program product.

[0024] Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit corresponding to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

[0025] (Configuration of terminal device 20) As shown in Figure 1, the terminal device 20 comprises a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25.

[0026] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 21 controls each part of the terminal device 20 and executes processes related to the operation of the terminal device 20.

[0027] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 22 functions, for example, as a main memory, auxiliary memory, or cache memory. The storage unit 22 stores data used for the operation of the terminal device 20 and data obtained by the operation of the terminal device 20.

[0028] The input unit 23 includes at least one input interface. The input interface may be, for example, a physical key, a capacitive key, a pointing device, or a touchscreen integrated with a display. Alternatively, the input interface may be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 23 accepts operations to input data used for the operation of the terminal device 20. Instead of being provided in the terminal device 20, the input unit 23 may be connected to the terminal device 20 as an external input device. Any connection method can be used, for example, USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark).

[0029] The output unit 24 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as sound. The display is, for example, an LCD (liquid crystal display) or an organic EL (electroluminescence) display. The output unit 24 outputs data obtained by the operation of the terminal device 20. Instead of being provided in the terminal device 20, the output unit 24 may be connected to the terminal device 20 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0030] The communication unit 25 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 25 receives data used for the operation of the terminal device 20 and transmits data obtained by the operation of the terminal device 20.

[0031] The functions of the terminal device 20 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 21. In other words, the functions of the terminal device 20 are realized by software. The program causes the computer to perform the operations of the terminal device 20, thereby causing the computer to function as the terminal device 20. That is, the computer functions as the terminal device 20 by performing the operations of the terminal device 20 according to the program.

[0032] Some or all of the functions of the terminal device 20 may be implemented by a dedicated circuit corresponding to the control unit 21. In other words, some or all of the functions of the terminal device 20 may be implemented by hardware.

[0033] (Operation of the information processing device 10) Referring to Figure 2, the operation of the information processing device 10 according to this embodiment will be described.

[0034] Step S10: The control unit 11 of the information processing device 10 acquires the vehicle purchase information based on the first voice data from the vehicle sales negotiation.

[0035] Any method can be used to acquire the first audio data. For example, the control unit 11 may acquire the first audio data from an external device, including a terminal device 20, via the communication unit 15 and the network 30. Alternatively, the control unit 11 may acquire the first audio data via the input unit 13.

[0036] The purchased vehicle information includes at least one of the following: vehicle type, options, color, and terms and conditions. Any method can be used to obtain the purchased vehicle information based on the first voice data. For example, the control unit 11 may obtain the purchased vehicle information by extracting keywords related to the purchased vehicle information from the transcript data of the first voice data generated by voice recognition technology. Alternatively, the control unit 11 may obtain the purchased vehicle information using a trained model. Specifically, for example, the control unit 11 may input the first voice data as explanatory variables into a trained model and obtain the purchased vehicle information by having the trained model output the purchased vehicle information.

[0037] A pre-trained model is a model created through machine learning using a machine learning algorithm. A pre-trained model may be a machine learning model built on a decision tree, for example. Examples of machine learning models built on a decision tree include Light GBM and XGBoost, but are not limited to these. Alternatively, a pre-trained model may be a model generated based on a machine learning algorithm such as a Convolutional Neural Network (CNN), Recurrent Neural Network (RNN), or other deep learning methods.

[0038] Step S20: The control unit 11 generates a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the sales negotiation, based on the purchased vehicle information.

[0039] The multiple confirmation items include at least one of the following based on the purchased vehicle information: confirmation of various documents, explanation of vehicle equipment, explanation of vehicle functions, confirmation of operating procedures, confirmation of scratches, dents and deformations on the vehicle (hereinafter also referred to as confirmation of vehicle dents), confirmation of equipment defects, confirmation of signature for vehicle receipt, confirmation of the need for refueling, confirmation of payment receipt, automobile insurance procedures, agreements regarding the delivery explanation schedule, and agreements regarding the delivery ceremony. Any method can be used to generate the list of multiple confirmation items. For example, the control unit 11 may generate the list of multiple confirmation items by referring to a predetermined table of confirmation items according to the vehicle type, equipment, functions, etc. Alternatively, the control unit 11 may use a trained model for generating the list.

[0040] Step S30: The control unit 11 determines the status of confirmation of multiple confirmation items based on the second audio data in the vehicle delivery explanation and the list.

[0041] Any method can be used to acquire the second audio data. For example, the control unit 11 may acquire the second audio data from an external device, including a terminal device 20, via the communication unit 15 and the network 30. Alternatively, the control unit 11 may acquire the second audio data via the input unit 13.

[0042] Any method can be used to determine the confirmation status. For example, the control unit 11 may perform the confirmation status determination process by extracting keywords related to the confirmation status of the items listed from the real-time transcript data of the second audio data generated by speech recognition technology. Alternatively, the control unit 11 may use a trained model for the determination process. Specifically, for example, the control unit 11 may input the list and the second audio data as explanatory variables into the trained model and determine the confirmation status using the trained model.

[0043] Step S40: The control unit 11 outputs a determination result related to the confirmation status.

[0044] Any method can be used for outputting the judgment result. For example, the control unit 11 may transmit data to the terminal device 20 via the communication unit 15, and the judgment result may be output via a user interface displayed by the output unit 24 of the terminal device 20. Alternatively, the control unit 11 may output the judgment result via a user interface displayed by the output unit 14.

[0045] As described above, the information processing device 10 according to this embodiment acquires vehicle purchase information based on first voice data from a vehicle sales negotiation. The information processing device 10 also generates a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the negotiation based on the vehicle purchase information. The information processing device 10 then determines the confirmation status of the multiple confirmation items based on the second voice data from the delivery explanation and the list, and displays the determination result.

[0046] Thus, according to this embodiment, based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased is acquired, and based on this information, a list of multiple confirmation items to be confirmed during the delivery explanation is generated. Then, based on the second audio data from the delivery explanation and the list, the confirmation status of the multiple confirmation items is determined. The support technology for vehicle delivery is improved in that the confirmation items are comprehensively covered based on the first audio data from the negotiation, and the confirmation status of the confirmation items is further determined based on the second audio data from the delivery explanation.

[0047] While this disclosure has been described based on the drawings and embodiments, it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions, etc., included in each component or step can be rearranged in a logically consistent manner, and multiple components or steps can be combined into one or divided into two.

[0048] For example, the control unit 11 may output an alert if there are any unaddressed items among the multiple items to be checked based on the judgment result. This allows staff to easily identify any unaddressed items.

[0049] For example, the items to be checked may be assigned a priority level. The control unit 11 may also configure the system to only check items of a predetermined priority or higher, depending on the vehicle purchaser. For example, the control unit 11 may determine the vehicle purchaser's personality information based on the first voice data. Personality information may be defined by levels such as very impatient, impatient, somewhat impatient, neutral, somewhat calm, calm, very calm, etc. The control unit 11 may determine a threshold for priority based on this personality information. The control unit 11 may configure the system to only check items of a predetermined priority or higher from among the multiple items in the list. In this way, it is possible to support the implementation of checks during the delivery explanation according to the vehicle purchaser's personality. Specifically, if the purchaser has an impatient personality, only items with a high priority may be selected as check items based on a threshold corresponding to that personality. In other words, check items with a priority below the threshold may be excluded from the list.

[0050] Furthermore, if multiple confirmation items include at least one of the description items for the vehicle's equipment and / or functions, the control unit 11 may adjust the description items based on the purchaser's past purchase history. For example, if the purchaser has previously purchased a vehicle with the same or similar functions, the description items may be adjusted. Any method may be used for adjusting the description items. For example, the description items may be adjusted by any method, such as omitting some of the description items or detailing some of the description items.

[0051] Alternatively, for example, each keyword corresponding to multiple confirmation items may be displayed on the terminal device 20. In this case, the control unit 11 determines the confirmation status of the multiple confirmation items based on the keyword in the second voice data. By explicitly indicating the keywords related to the confirmation items in this way, the staff can be asked to pronounce the keywords, thereby improving the accuracy of the confirmation status determination process for the confirmation items.

[0052] Furthermore, in the embodiment described above, it is also possible to have an embodiment in which the configuration and operation of the information processing device 10 are distributed among multiple computers that can communicate with each other.

[0053] Some embodiments of the present disclosure are described below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Note 1] A method for supporting vehicle delivery procedures performed by an information processing device, Based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased will be obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated, Based on the second audio data from the vehicle delivery explanation corresponding to the aforementioned business negotiation and the aforementioned list, the confirmation status of the multiple confirmation items is determined. Output the judgment result and Delivery support methods including those mentioned above. [Note 2] The delivery support method described in Appendix 1, The aforementioned vehicle purchase information includes a delivery support method that includes at least one of the following: vehicle type, options, color, and agreements. [Note 3] A delivery support method described in Appendix 1 or 2, A vehicle delivery support method that, based on the aforementioned judgment results, outputs an alert if there are any unaddressed items among the multiple verification items. [Note 4] A delivery support method described in any one of the appendices 1 to 3, The aforementioned multiple confirmation items include, but are not limited to, confirmation of various documents based on the purchased vehicle information, explanation of vehicle equipment, explanation of vehicle functions, confirmation of operating procedures, confirmation of scratches and dents on the vehicle, confirmation of equipment defects, confirmation of signature for vehicle receipt, confirmation of the need for refueling, confirmation of payment receipt, automobile insurance procedures, agreements regarding the delivery explanation schedule, and agreements regarding the delivery ceremony, and are part of a vehicle delivery support method. [Note 5] A delivery support method described in any one of the appendices 1 to 4, A delivery support method is provided in which the aforementioned confirmation items are assigned priorities, thresholds are determined based on the buyer's personality information derived from the first voice data, and only the confirmation items in the list whose priority is equal to or higher than the threshold are subject to confirmation. [Note 6] A delivery support method described in any one of the appendices 1 to 5, The aforementioned multiple confirmation items include at least one of the description items for the vehicle's equipment and vehicle's functions, and the delivery support method adjusts the description items based on the buyer's past purchase history. [Note 7] A delivery support method described in any one of the appendices 1 to 6, A vehicle delivery support method comprising displaying keywords corresponding to the aforementioned multiple confirmation items on the terminal of a sales staff member, and determining the confirmation status of the aforementioned multiple confirmation items based on the keywords in the second voice data. [Note 8] An information processing device comprising a control unit, The control unit, Based on the first audio data from the vehicle sales negotiation, purchase vehicle information is obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated. Based on the second audio data from the vehicle delivery explanation corresponding to the aforementioned business negotiation and the aforementioned list, the confirmation status of the multiple confirmation items is determined. An information processing device that outputs the judgment result. [Note 9] On the computer, Based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased will be obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated, Based on the second audio data from the vehicle delivery explanation corresponding to the aforementioned business negotiation and the aforementioned list, the confirmation status of the multiple confirmation items is determined. Output the judgment result and A program that executes the command. [Explanation of Symbols]

[0054] 10 Information Processing Devices 11 Control Unit 12 Storage section 13 Input section 14 Output section 15 Communications Department 20 Terminal devices 21 Control Unit 22 Memory section 23 Input section 24 Output section 25 Communications Department 30 Networks

Claims

1. A method for supporting vehicle delivery procedures performed by an information processing device, Based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased will be obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated, Based on the second audio data from the vehicle delivery explanation and the list, the status of the confirmation of the multiple confirmation items is determined. Output the judgment result and Delivery support methods including those mentioned above.

2. A vehicle delivery support method according to claim 1, The aforementioned vehicle purchase information includes a delivery support method that includes at least one of the following: vehicle type, options, color, and agreements.

3. A vehicle delivery support method according to claim 1, A vehicle delivery support method that, based on the aforementioned judgment results, outputs an alert if there are any unaddressed items among the multiple verification items.

4. A vehicle delivery support method according to claim 1, The aforementioned multiple confirmation items include, but are not limited to, confirmation of various documents based on the purchased vehicle information, explanation of vehicle equipment, explanation of vehicle functions, confirmation of operating procedures, confirmation of scratches and dents on the vehicle, confirmation of equipment defects, confirmation of signature for vehicle receipt, confirmation of the need for refueling, confirmation of payment receipt, automobile insurance procedures, agreements regarding the delivery explanation schedule, and agreements regarding the delivery ceremony, and are part of a vehicle delivery support method.

5. A vehicle delivery support method according to claim 1, A delivery support method is provided in which the aforementioned confirmation items are assigned priorities, a threshold is determined based on the buyer's personality information derived from the first voice data, and only the confirmation items in the list whose priority is equal to or higher than the threshold are subject to confirmation.

6. A vehicle delivery support method according to claim 1, The aforementioned multiple confirmation items include at least one of the description items for the vehicle's equipment and functions, and the delivery support method adjusts the description items based on the buyer's past purchase history.

7. A vehicle delivery support method according to claim 1, A vehicle delivery support method comprising displaying keywords corresponding to the aforementioned multiple confirmation items on the terminal of a sales staff member, and determining the confirmation status of the aforementioned multiple confirmation items based on the keywords in the second voice data.

8. An information processing device comprising a control unit, The control unit, Based on the first audio data from the vehicle sales negotiation, purchase vehicle information is obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated. Based on the second audio data from the vehicle delivery explanation and the list, the status of the confirmation of the multiple confirmation items is determined. An information processing device that outputs the judgment result.

9. On the computer, Based on the first audio data from the vehicle sales negotiation, information on the vehicle to be purchased will be obtained. Based on the aforementioned vehicle purchase information, a list of multiple confirmation items to be confirmed in the delivery explanation corresponding to the aforementioned sales negotiation is generated, Based on the second audio data from the vehicle delivery explanation and the list, the status of the confirmation of the multiple confirmation items is determined. Output the judgment result and A program that executes the command.

Images