Information processing systems and information processing programs

Abstract

When a service provider delivers services to users via a network from outside the booth, this configuration allows users to feel a connection between the booth and the provider, compared to a setup where unrelated performances are executed for the booth users. [Solution] The information processing system includes a processor, which causes a plurality of service providers to perform a performance related to one provider when one of the providers provides a service from outside the booth via a network to a booth where the service can be provided by the booth.

Description

Technical Field

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[0001] The present disclosure relates to an information processing system and an information processing program.

Background Art

[0002] Patent Document 1 below discloses a lockable booth that can ensure the convenience of operations performed using equipment brought in by a user.

Prior Art Document

Patent Document

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The present disclosure provides an information processing system that can make a user feel the relationship between a booth and a provider, compared to a configuration in which an effect unrelated to the service received by the booth user from the provider is executed when the service provider provides a service to the user from outside the booth via a network.

Means for Solving the Problems

[0005] The information processing system according to the first aspect includes a processor. When one of a plurality of providers providing services provides a service to a booth capable of providing the service from outside the booth via a network, the processor causes an effect related to the one provider to be executed.

[0006] The information processing system according to the second aspect is the information processing system according to the first aspect, and the processor causes a display related to the provider to be displayed on a display device of the booth as at least a part of the effect.

[0007] The information processing system according to the third embodiment is the information processing system according to the first embodiment, wherein the processor causes the sound equipment of the booth to produce sounds related to the provider as at least part of the performance.

[0008] The information processing system according to the fourth embodiment is the information processing system according to the first embodiment, wherein the processor causes the lighting device of the booth to illuminate with a color related to the provider as at least part of the presentation.

[0009] The information processing system according to the fifth embodiment is the information processing system according to the first embodiment, wherein the processor notifies the provider that the entry procedure to the booth has been completed.

[0010] The information processing system according to the sixth embodiment is the information processing system according to the first embodiment, wherein the processor causes the equipment installed in the booth to receive a message from the booth user that the terminal the booth user has is controlling the booth, when the usage of the booth is for individual use.

[0011] The information processing system according to the seventh embodiment is the information processing system according to the sixth embodiment, wherein the processor causes the display device to receive a message that a terminal owned by a user of the booth controls the display device of the booth.

[0012] The information processing system according to the eighth aspect is the information processing system according to the sixth aspect, wherein when a booth is reserved by a person wishing to reserve a booth, the processor changes the display of the unavailable slots, which indicate that the booth is unavailable, according to the manner in which the booth is being used.

[0013] The information processing system according to the ninth aspect is the information processing system according to the eighth aspect, wherein the processor changes the display shown on the display device of the terminal held by the person who made the reservation, according to the services provided by the person who made the reservation, if the person who made the reservation before the person who made the reservation is the provider.

[0014] The information processing system according to the tenth embodiment is the information processing system according to the first embodiment, wherein the processor causes information based on the scheduled usage time to be displayed on the display device of the booth or on the display device of a terminal owned by the user of the booth when the booth is in use.

[0015] The information processing system according to the 11th embodiment is an information processing system according to the 10th embodiment, wherein the processor causes the provider to display information based on the scheduled usage time on the display device of the provider's terminal when the provider is providing the service to the user of the booth.

[0016] The information processing system according to the 12th embodiment is the information processing system according to the first embodiment, wherein the processor starts the performance when there is an available slot before the scheduled time for a user of the booth to use the booth, and it is a predetermined time before the scheduled time for use.

[0017] The information processing system according to the 13th embodiment is the information processing system according to the 12th embodiment, wherein the processor, as part of the presentation, causes the provider's logo to be displayed on the display device of the booth, and when the provider becomes ready to provide services, the provider's representative is displayed on the display device.

[0018] The information processing system according to the 14th embodiment is an information processing system according to the 12th embodiment, wherein the processor includes, as part of the presentation, causing the provider's representative to be displayed on the display device of the booth.

[0019] The information processing system according to the 15th embodiment is the information processing system according to the first embodiment, wherein the processor, when it detects a terminal held by a user of the booth, starts the performance if there is an available slot before the time the user of the booth is scheduled to use the booth.

[0020] The information processing program according to the 16th aspect causes a computer to execute a process including causing, when one provider provides a service to a booth where a plurality of providers who provide services can provide the service, from outside the booth via a network, an effect related to the one provider to be executed.

Effect of the Invention

[0021] According to the information processing system according to the 1st aspect or the information processing program according to the 16th aspect, compared with a configuration in which an effect unrelated to the service received by the user of the booth from the provider is executed, the user is made to feel the relationship between the booth and the provider.

[0022] According to the information processing system according to the 2nd aspect, the user of the booth can be made to visually feel the relationship between the booth and the provider.

[0023] According to the information processing system according to the 3rd aspect, the user of the booth can be made to aurally feel the relationship between the booth and the provider.

[0024] According to the information processing system according to the 4th aspect, the user of the booth can be made to color-visually feel the relationship between the booth and the provider.

[0025] According to the information processing system according to the 5th aspect, the provider can recognize the entry procedure.

[0026] According to the information processing system according to the 6th aspect, compared with a configuration in which the booth is controlled only by a processor, the degree of freedom of using the booth by the user is increased.

[0027] According to the information processing system according to the 7th aspect, the user can utilize the display device of the booth.

[0028] According to the information processing system according to the 8th aspect, it is possible to notify a reservation applicant that there are different usage modes from the reservation screen.

[0029] According to the information processing system relating to the ninth aspect, it is possible to differentiate whether or not to inform prospective customers of the booth reservation type for each service.

[0030] According to the information processing system of the 10th embodiment, compared to a configuration in which information unrelated to the scheduled usage time is displayed when a booth is in use, it is possible to prevent users who enter a booth from not leaving after the scheduled usage time has elapsed.

[0031] According to the information processing system of the 11th embodiment, when a booth is used by a provider to provide services, it is possible to make it easier for the provider to complete the provision of services within the scheduled time compared to a configuration in which information unrelated to the scheduled usage time is displayed.

[0032] According to the information processing system of the 12th embodiment, it becomes easier to identify the booth where the service will be provided compared to a configuration in which the performance begins after the entry procedure has been completed.

[0033] According to the information processing system of the 13th embodiment, it is possible to perform a gradual presentation.

[0034] According to the information processing system of the 14th aspect, it is possible to let booth users know that the person in charge at the service provider is ready.

[0035] According to the information processing system of the 15th aspect, it is possible to allow users to identify a booth before completing the entry procedure. [Brief explanation of the drawing]

[0036] [Figure 1] This is a schematic diagram showing the hardware configuration of the booth system according to the first embodiment. [Figure 2] This is a schematic diagram showing the interior of the booth according to the first embodiment and the usage status by the booth user. [Figure 3] This is a block diagram centered on the controller according to the first embodiment. [Figure 4]This sequence diagram illustrates the flow of information from booth reservation to use in the booth system according to the first embodiment, specifically showing the case where the booth is used by an individual. [Figure 5] This sequence diagram illustrates the flow of information from booth reservation to use in the booth system according to the first embodiment, specifically showing the case where the booth is used for business purposes. [Figure 6] Regarding the reservation screen displayed on the terminal of a person wishing to reserve a booth according to the first embodiment, (a) is a part of the screen showing the current reservation status, and (b) is a part of the screen showing the state in which the person wishing to reserve has selected an available slot. (c) is a part of the screen showing that the reservation of the available slot entered by the person wishing to reserve has been confirmed, in cases where the person wishing to reserve has previously chosen to disclose their own information. (d) is a part of the screen showing that the reservation of the available slot entered by the person wishing to reserve has been completed, in cases where the person wishing to reserve has previously chosen not to disclose their own information. [Figure 7] This is the entry procedure screen displayed on the terminal of a booth user according to the first embodiment. [Figure 8] This flowchart shows the usage patterns of the booth by users according to the first embodiment. [Figure 9] This is a flowchart showing the case where the use of the booth by a user according to the first embodiment is for business purposes. [Figure 10] In the scenario where a user of a booth according to the first embodiment has completed the entry procedure, (a) is a schematic diagram showing the operator's fixed terminal and a portion of the content on the display screen of that fixed terminal. (b) is a schematic diagram showing the operator's mobile terminal and a portion of the content on the display screen of that mobile terminal. [Figure 11] The monitor in the booth according to the first embodiment shows the following screens: (a) a state in which the logo of Bank A, which provides the service, is displayed; (b) a state in which a message is displayed in addition to the content of (a); and (c) a state in which the customer's name is displayed in addition to the content of (b). [Figure 12]The diagrams below show the display screen of a fixed terminal used by a business operator when the business operator is providing services to a customer who is a user of a booth according to the first embodiment. (a) shows the screen immediately after the start of service provision, (b) shows the screen 10 minutes before the end of service provision, and (c) shows the screen at the end of service provision. [Figure 13] The following are schematic diagrams showing the display screen of the booth monitor according to the first embodiment: (a) immediately after the start of service provision, (b) 10 minutes remaining until the end of service provision, and (c) at the time of service provision completion. [Modes for carrying out the invention]

[0037] Hereinafter, an example of an embodiment of this disclosure (this embodiment) will be described with reference to the drawings. In each drawing, identical or equivalent components and parts are given the same reference numerals.

[0038] <Configuration of this embodiment> The booth system 10 according to this embodiment will now be described. As shown in Figure 1, the booth system 10 comprises a booth 20, a reservation database 50, and a controller 70. The booth system 10 is a system that allows users U to reserve and use a booth 20 via an internet line 60. The internet line 60 is an example of a network. The booth system 10 is connected to a user terminal 30 and a business operator terminal 40, which will be described later, via the internet line 60. The booth system 10 is composed of multiple booths 20, but Figure 1 shows one booth. In the following, unless otherwise specified, a specific booth 20 will be described from among the multiple booths 20. Furthermore, the booth system 10 is assumed to be managed by a party different from business operator B, which will be described later.

[0039] The booth system 10 can provide the system user S of the booth system 10 with information on whether the usage of booth 20 by user U is for personal use or for business purposes.

[0040] Personal use refers to the use of Booth 20 by individual user I among user U for purposes such as teleworking or studying. In the case of personal use, both system user S of Booth System 10 and user U of Booth 20 are considered individual user I.

[0041] Business use refers to the provision of services by business operator B to its customer C inside booth 20 from outside booth 20 via the internet connection 60. Business operator B is an example of a service provider. In the case of business use, the system user S of booth system 10 is considered to be business operator B or the person in charge P described later. Also in the case of business use, the user U of booth 20 is considered to be customer C. In other words, in the case of business use, the system user S of booth system 10 and the user U of booth 20 are different.

[0042] (booth) Booth 20 is a partitioned area or small room, preferably a private room that can be used by one person or multiple people with the same purpose. In this embodiment, Booth 20 is a box enclosed on at least four sides, as shown in Figures 1 and 2. Also in this embodiment, Booth 20 is installed in a building (not shown). The building includes a station (including the station premises), a building, a hotel, a karaoke box, or other facility that users U enter and exit, or one of these rooms. Booth 20 has a door 20A. The door 20A opens and closes, allowing users U to enter and exit Booth 20. Booth 20 provides users U with the various equipment 22 installed in the booth, according to their usage needs, in an environment where external noise and people are blocked out.

[0043] In the case of business use, it is assumed that there are multiple businesses B (businesses B that have completed user registration) that have completed the initial setup of Booth System 10 before use. In Booth 20, one of the multiple businesses B that have completed user registration will be able to provide its services within the reserved usage time slot.

[0044] Booth 20 includes a locking device (not shown) and various booth components 22. The locking device is located inside booth 20 and is designed to keep the door 20A locked at all times. The locking device unlocks or locks the door 20A based on key information described later, in response to instructions from the booth controller 22G. Alternatively, the locking device may directly unlock or lock the door 20A in response to instructions from the controller 70.

[0045] Booth 20 is equipped with booth equipment 22, including a desk 22A, a chair 22B, and a monitor 22C. Booth 20 is also equipped with booth equipment 22, including a speaker 22D, a light 22E, an air conditioning unit 22F, and a booth controller 22G.

[0046] The monitor 22C is installed on the inner wall of the desk 22A or booth 20 and is a device that displays images on a screen for the user U. The monitor 22C is an example of a display device. Also, being installed is an example of being provided. In this embodiment, it is installed on the inner wall of booth 20 above the desk 22A.

[0047] The monitor 22C may include a projector installed inside the booth 20 that displays images on the inner wall or screen of the booth 20 for the user U of the booth 20. Alternatively, multiple display devices may be combined.

[0048] Speaker 22D is installed inside booth 20 and is a device that transmits sound information to the user U of booth 20. Sound information refers to voice, music, and other information that provides auditory stimulation to the user U. Speaker 22D is an example of an acoustic device. Sound information is an example of acoustics. In this embodiment, speaker 22D is integrally installed inside monitor 22C.

[0049] The speaker 22D may be mounted on the desk 22A or the interior wall. Furthermore, multiple sound devices may be combined.

[0050] Light 22E is installed inside booth 20 and serves to illuminate the interior of booth 20. Light 22E is an example of a lighting device. In this embodiment, light 22E is mounted on the ceiling of booth 20. The brightness and color of light 22E can be changed by the controller 70 described later.

[0051] Light 22E may include spotlights installed on the inner walls or floor of booth 20, desk lights installed on desk 22A, and projectors illuminating the inner walls or screen of booth 20. Multiple lighting devices may be combined. Light 22E may also be installed outside of booth 20.

[0052] The air conditioning unit 22F is a device that adjusts the air inside the booth 20 based on specified air conditioning conditions (temperature, humidity, airflow direction, and airflow rate). In this embodiment, the indoor unit of the air conditioning unit 22F is installed on the inner wall of the booth 20 above the monitor 22C. The outdoor unit of the air conditioning unit 22F is installed outside the booth 20, for example, on the roof (not shown).

[0053] The booth controller 22G is installed in booth 20 and controls each piece of equipment 22 in the booth.

[0054] (Reservation Database) The reservation database 50 records reservation information for each booth 20 and exchanges information with the controller 70 upon request. In this embodiment, the reservation database 50 will be referred to as the reservation DB 50. The reservation information includes the location of the booth 20 reserved by the system user S, identification information that distinguishes the reserved booth 20 from other booths 20, and the date and time of the reservation. The reservation information also includes the user ID, key information for unlocking the locking device (not shown) of the door 20A of the booth 20, the payment method for the booth 20, and the cancellation method for the reservation. Furthermore, if the usage by user U is for business purposes, the reservation information also includes business information about business operator B, performance information (described later), and evaluation information for each staff member P if multiple staff members P are employed by business operator B.

[0055] The reservation database 50 may be integrated with the controller 70. Alternatively, the reservation database 50 may directly exchange information with the user terminal 30 and the service provider terminal 40 without going through the controller 70.

[0056] (controller) The controller 70, acting as a management server, manages each booth 20. The controller 70 is connected to the booth controller 22G of each booth 20 via the internet line 60.

[0057] The controller 70 controls the individual booth controllers 22G based on the usage patterns of user U in each booth 20 and the reservation information in the reservation database 50.

[0058] The controller 70 controls the user terminal 30, the reservation database 50, and the individual booth equipment 22 of booth 20 when the usage pattern of user U in booth 20 is for individual use.

[0059] The controller 70 controls the user terminal 30, the business terminal 40, the reservation database 50, and the individual booth equipment 22 in booth 20 when the usage of booth 20 by user U is for business purposes. In this case, the controller 70 does not allow customer C's user terminal 30 to control the individual booth equipment 22. Alternatively, in this case, the controller 70 restricts customer C's control of the individual booth equipment 22 by user terminal 30 compared to when the usage is for personal purposes. Specific control details will be described later.

[0060] As shown in Figure 3, the controller 70 comprises a CPU (Central Processing Unit) 72A, ROM (Read Only Memory) 72B, RAM (Random Access Memory) 72C, storage 72D, input / output unit 78, and network interface (network I / F) 80. These components are interconnected via a bus 72E for communication. The controller 70 is an example of an information processing system.

[0061] The CPU 72A is a central processing unit that executes various programs and controls various components. Specifically, the CPU 72A reads programs from ROM 72B or storage 72D and executes them using RAM 72C as the working area. The CPU 72A is an example of a processor, and the control program executed by the CPU 72A is an example of an information processing program. The CPU 72A controls each of the above components and performs various calculations according to the programs recorded in ROM 72B or storage.

[0062] ROM72B stores various programs and data. RAM72C temporarily stores programs or data as a working area. Storage72D consists of an HDD (Hard Disk Drive) or SSD (Solid State Drive) and stores various programs, including the operating system, and various data.

[0063] The input / output unit 78 receives signals between the various components of the booth system 10 in order to enable the booth system 10 to perform its functions.

[0064] Network I / F80 is an interface for communication with other devices such as databases and servers (not shown in the diagram), and standards such as Ethernet®, FDDI, and Wi-Fi® are used.

[0065] Next, we will describe the user terminal 30 and the business operator terminal 40, which are connected to the booth system 10 from the outside.

[0066] (User terminal) As shown in Figure 1, the user terminal 30 is a terminal owned by user U who will be using the booth 20. The user terminal 30 is capable of connecting to each component of the booth system 10 via the internet line 60. The user terminal 30 is a mobile phone, for example, a smartphone. The user terminal 30 is used for making reservations for the booth 20, entering the booth, and, in the case of personal use, connecting to the monitor 22C.

[0067] Furthermore, the user terminal 30 is not limited to a mobile phone as long as it has a display screen. For example, the user terminal 30 may be a personal computer, tablet, or the like.

[0068] (Carrier terminal) The service provider terminal 40 is a terminal owned by a service provider that provides services to customer C from outside booth 20 via an internet connection 60. The service provider terminal 40 is a personal computer. The service provider terminal 40 is installed at the location of service provider B or at the location of service provider B's representative P, for example, at home. Representative P refers to the person responsible for providing service provider B's services to customer C.

[0069] Furthermore, the carrier terminal 40 is not limited to a personal computer as long as it has a display screen. For example, the carrier terminal 40 may be a mobile phone, such as a smartphone, tablet, or dedicated terminal.

[0070] <Sequence of events from booth reservation to use> Next, we will explain the general flow of information in the booth system 10, from reservation to use of booth 20. As shown in Figures 4 and 5, in the booth system 10, information is transmitted between each element from reservation to use.

[0071] (Usage Pattern 1: For personal use) As shown in Figure 4, when user U of booth 20 is using it for personal use, information is transmitted between the user terminal 30, the reservation database 50, the controller 70, and booth 20. For the sake of clarity, the purpose of information transmission may be described in the following explanation. However, information transmission is not limited to this purpose.

[0072] First, let's explain the transmission of information during the reservation stage. During the reservation stage, reservation information, including the user ID, date and time, and location, is transmitted from the user terminal 30 to the controller 70 for the purpose of making a reservation. Next, the reservation information, including the date and time and location, is transmitted from the controller 70 to the reservation DB 50 for the purpose of checking the reservation status. Next, the reservation information, including the date and time and location, is transmitted from the reservation DB to the controller 70 as the result of the inquiry. Next, reservation screen information corresponding to the date and time and location (see Figure 6(a)) and the user ID are transmitted from the controller 70 to the user terminal 30. Next, reservation screen information in which the date and time and location have been selected from the available slots described later in the reservation screen information is transmitted from the user terminal 30 to the controller 70. Finally, reservation information, including the user ID, date and time, and location, is transmitted from the controller 70 to the user terminal 30 for the purpose of confirming the reservation. In this way, information is transmitted during the reservation stage.

[0073] Next, we will explain the transmission of information during the entry procedure stage. The entry procedure refers to the user terminal 30 indicating its intention to enter. An example of the entry procedure is when the current location of the user terminal 30 is within a specified range from the reserved booth 20, and the unlock button on the user terminal 30, which will be described later, is pressed.

[0074] During the entry procedure stage, reservation information, including the user ID of individual user I, the date and time, the location, and the current location information of individual user I's user terminal 30, is transmitted from individual user I's user terminal 30 to the controller 70. Next, the user ID, date and time, the location, and the current location information of user terminal 30 are transmitted from the controller 70 to the reservation DB 50 for reservation status inquiry. Then, reservation information, including the user ID, date and time, the location, and key information, is transmitted from the reservation DB 50 to the controller 70 as the result of the reservation status inquiry. In this way, the information for the entry procedure stage is transmitted.

[0075] Finally, let's explain the transmission of information during the use phase of Booth 20. During the use phase of Booth 20, key information (including information indicating that the use is for personal use) is transmitted from Controller 70 to Booth 20. The key information unlocks the door 20A of Booth 20. As a result, Booth 20 becomes available for use by user U.

[0076] (Usage type 2: Business use) As shown in Figure 5, if user U of booth 20 is using it for business purposes, information is transmitted between the user terminal 30, the business terminal 40, the reservation DB 50, the controller 70, and booth 20.

[0077] First, let's explain the transmission of information during the reservation stage. During the reservation stage, reservation information including the user ID, date and time, location, and the services that the user wishes to receive from service provider B is transmitted from customer C's user terminal 30 to service provider B's service provider terminal 40 by any method for the purpose of applying for the provision of services. Next, reservation information including the user ID, service provider information, date and time, and location is transmitted from the service provider terminal 40 to the controller 70 for the purpose of applying for the reservation of booth 20. Next, reservation information including the user ID, service provider information, date and time, and location is transmitted from the controller 70 to the reservation DB 50 for the purpose of checking the reservation status. Next, reservation information including the user ID, service provider information, date and time, and location is transmitted from the reservation DB to the controller 70 as the result of the inquiry. Next, reservation screen information corresponding to the date and time and location (see Figure 6(a)), user ID, and service provider information is transmitted from the controller 70 to the service provider terminal 40. Next, reservation screen information in which the date and time and location have been selected by service provider B from the available slots described later in the reservation screen information is transmitted from the service provider terminal 40 to the controller 70. Furthermore, reservation information, including the user ID, business information, date and time, and location, is transmitted from the controller 70 to the business terminal 40 to confirm the reservation for booth 20. Then, the reservation information, including the user ID, business information, date and time, and location, is transmitted from the business terminal 40 to customer C's user terminal 30 by any means necessary for the application for the provision of services. In this way, the information at the reservation stage is transmitted.

[0078] Next, we will explain the transmission of information during the entry procedure stage. During the entry procedure stage, reservation information, including the user ID, business information, date and time, location, and the current location information of customer C's user terminal 30, is transmitted from customer C's user terminal 30 to the controller 70 via the entry procedure screen (see Figure 7) for the purpose of entering the room. Next, the user ID, business information, date and time, location, and the current location information of customer C's user terminal 30 are transmitted from the controller 70 to the reservation DB 50 for the purpose of checking the reservation status. Then, reservation information, including the user ID, business information, date and time, location, key information, and performance information, is transmitted from the reservation DB 50 to the controller 70 as the result of the reservation status check. In this way, the information during the entry procedure stage is transmitted.

[0079] Next, we will explain the information transmission process after the entry procedure. "After the entry procedure" refers to the stage following the entry procedure. This post-entry procedure stage is specific to cases where user U's usage is for business purposes.

[0080] After the entry procedure, reservation information, including user ID, date and time, and location, is transmitted from controller 70 to operator terminal 40 for notification to operator B (see Figure 10). Also, after the entry procedure, performance information is transmitted from controller 70 to booth 20. In this way, information is transmitted after the entry procedure.

[0081] Finally, let's explain the transmission of information during the use phase of Booth 20. During the use phase of Booth 20, key information is transmitted from Controller 70 to Booth 20. When unlocking is instructed, information including the remaining time is transmitted from Controller 70 to Operator Terminal 40 for progress management. In addition, comments containing the remaining time and useful information for Customer C are transmitted to Booth 20 (Monitor 22C) and User Terminal 30 for progress management. In this way, information during the use phase is transmitted.

[0082] Furthermore, if user U's usage is for business purposes, the flow of information at the booth 20 reservation stage may be configured as follows, taking into consideration the burden on business operator B in making reservation requests among the three parties: booth 20, user U, and business operator B. It is assumed that the calendar information for each business operator B and their representative P is already registered in the reservation database. Also, customer C's request for service provision from business operator B is made directly to the booth system 10.

[0083] For example, triggered by a reservation request from customer C, candidate reservation screen information may be transmitted from the controller 70 to customer C's user terminal 30 based on the calendar information of business operator B and staff member P, and the availability of booth 20. In addition, when selecting staff member P, candidate reservation screen information may include evaluation information for each staff member P, a picture of each staff member P's face, and a self-introduction text from each staff member P.

[0084] <Screen layout> Next, the configuration of each screen in the booth system 10 will be explained. The screen mainly consists of a reservation screen, an entry procedure screen, a post-entry procedure screen, and a usage screen.

[0085] <<Reservation Screen>> The reservation screen displayed on the user terminal 30 or the business terminal 40 will now be described. The reservation screen is displayed on the user terminal 30 or the business terminal 40 based on a request from the controller 70, as a specific example of the reservation screen information shown in Figures 4 and 5. In Figures 6(a) to 6(d), two booths 20 that match the desired time slot and area of ​​the system user S are displayed.

[0086] As shown in Figure 6(a), the reservation screen displays "○" to indicate available slots for Booth 20 and "×" to indicate unavailable slots for Booth 20, for each time slot. The reservation screen also displays the logo of business operator B (Bank A) along with a color, such as their corporate color, as one way to indicate unavailable slots. This color may be an image color. The color may also be the background color or font color.

[0087] As shown in Figure 6(b), when a portion of the available slots is selected by system user S, that portion is displayed as a checkmark (✓) on the reservation screen.

[0088] Furthermore, as shown in Figure 6(c), when a reservation requester is a business operator B who has authorized the disclosure of their information, and the reservation is confirmed in the box marked "✓", the logo of business operator B (B Securities) will be displayed along with its color on the reservation screen accessible to third parties. Note that the reservation screen accessible to third parties may display only the logo of business operator B, or only its color, such as its corporate color.

[0089] On the other hand, as shown in Figure 6(d), when a reservation is confirmed in the box marked with a checkmark (✓) when the person requesting the reservation is one of the following, the reservation screen viewable by third parties will display an "×" indicating an unavailable slot. This includes cases where the person requesting the reservation is, for example, an individual user I, a business operator B who does not permit the disclosure of their own information, or a business operator B whose information is uniformly withheld depending on the service. In other words, the display of unavailable slots differs depending on the manner of use, the selection of the reservation requester who is a business operator B, or the nature of the services provided by business operator B.

[0090] Whether or not to disclose one's own information is determined by the initial setup before using Booth System 10, or by the selection made by Business Operator B each time a reservation is made.

[0091] The reservation screen is then configured as described above.

[0092] <<Entry Procedure Screen>> Next, we will explain the entry procedure screen for booth 20. The entry procedure screen is displayed on the user terminal 30 based on one of the following triggers, as a specific example of the information at the entry procedure stage shown in Figures 4 and 5.

[0093] As an example of a trigger, an email or dedicated app notification containing a link to the entry procedure screen is sent to the user terminal 30 based on the scheduled usage time (not shown in the diagram). Another example of a trigger is that, in addition to the scheduled usage time, it may also be sent based on the current location information of the user terminal 30.

[0094] Figure 7 shows, for illustrative purposes, a screen for entering a specific booth 20 on a specific date and time. Furthermore, a common screen is used for entry procedures regardless of the type of use. However, the content of this screen may differ depending on the type of use.

[0095] The entry procedure screen includes the reservation information, which is the text "Booth 2 next to ticket gate D at Station C" for 10:30-12:00 on Month N, 20XX, as well as multiple buttons and a message for user U.

[0096] The entry procedure screen includes several buttons: an unlock button, a lock button, and a cancel button. The unlock button, when pressed, allows user U to unlock the lock on booth 20 before entering the booth, and also unlocks the lock after entering the booth. The lock button, when pressed, allows user U to lock the lock on booth 20 after entering the booth. The cancel button, when pressed, allows user U to cancel the use of booth 20 before entering the booth.

[0097] The reservation information also includes a map of the area around booth 20, which user U will be using.

[0098] The above steps complete the entry procedure screen.

[0099] <<Screen after entry procedure>> Next, we will explain the screen displayed after the entry procedure has been completed. The screen displayed after the entry procedure is shown on the business terminal 40.

[0100] After the entry procedure is completed, the screen will display, for example, as shown in Figure 10(a), a message indicating that customer C has entered booth 20 and a link to provide services to customer C, on fixed terminal 40A, which is one of the business terminals 40 of business operator B (including P, the person in charge of business operator B).

[0101] Furthermore, after the entry procedure is completed, a message will be displayed on the mobile terminal 40B held by the person in charge P of business operator B, for example, as shown in Figure 10(b), indicating that customer C has entered booth 20.

[0102] Furthermore, after completing the entry procedure, the screen displays, for example, information that allows customer C to recognize booth 20 as belonging to the target business B, on the monitor 22C of booth 20, as shown in Figures 11(a) to (c).

[0103] For example, as shown in Figure 11(a), after the entry procedure, the screen displays information such as the logo of business operator B, which provides services to customer C, and colors that evoke business operator B (e.g., corporate colors).

[0104] As another example, the screen displayed after the entry procedure may show, in addition to the information in Figure 11(a), information such as a message regarding the current status (for example, waiting until the scheduled time of use), as shown in Figure 11(b).

[0105] As another example, as shown in Figure 11(c), the screen displayed after the entry procedure may show information such as the customer C's name and nickname, in addition to the information in Figure 11(b).

[0106] The screen displayed after completing the entry procedure is then configured.

[0107] <<Screen in use>> Next, we will explain the screen displayed when Booth 20 is being used by user U. The screen displayed during use refers to the screen displayed on the monitor 22C of Booth 20 or the operator terminal 40 during the usage stage shown in Figure 5. The content and display destination of the screen displayed during use differ depending on the usage pattern.

[0108] Furthermore, if user U of booth 20 is using it for personal use, the controller 70 or booth controller 22G may display on the monitor 22C of booth 20 that individual user I has the monitor 22C available for use as an active screen. In this case, the controller 70 or booth controller 22G may use the user terminal 30 of individual user I as a sub-screen and display (inform) on the user terminal 30 that individual user I has the monitor 22C available for use.

[0109] The "In Use" screen displays the following information to the fixed terminal 40A, for example, as shown in Figure 12(a). The "In Use" screen displays real-time video of customer C's face, real-time video of service provider B's representative P's face, and information including the remaining time until the scheduled end time for progress management. The "In Use" screen also displays information including a "Display Materials" button to show materials related to the services provided to customer C, and an "End" button to end the provision of services. The remaining time until the scheduled end time is an example of information based on the scheduled time. The "In Use" screen may also include comments prompting representative P to manage the progress as information based on the scheduled time.

[0110] Furthermore, the "In Use" screen displays information on the monitor 22C of booth 20 that allows customer C to recognize service provider B. This information may also be displayed on customer C's user terminal 30. For example, as shown in Figures 13(a) to (c), the following information is displayed on the monitor 22C of booth 20 as the "In Use" screen: The "In Use" screen displays a real-time video of the face of the person in charge P who provides services to customer C, the remaining time, and comments useful to customer C according to the remaining time. The real-time video of the face of person in charge P is an example of information about the person in charge. The information displayed on the "In Use" screen may also include whether user U is unable to use the monitor 22C. The "In Use" screen does not have to display whether the monitor 22C is available or unavailable. In addition, a sub-screen may be provided on the "In Use" screen, and the content of the sub-screen may be freely set by service provider B.

[0111] The above constitutes the screen being used. Furthermore, each screen in the booth system 10 is configured accordingly.

[0112] <Structure of the production> Next, I will explain the effects to be performed on each of the booth devices 22 in booth 20.

[0113] "Performance" refers to the act of activating each of the booth's equipment 22 in connection with the provision of services by business operator B to customer C. Performance is carried out when the usage is for business purposes.

[0114] Furthermore, performance information, as a type of reservation information, refers to information regarding specific performances that operator B will have each piece of equipment 22 in booth 20 perform for customer C. Performance information includes, for example, whether a performance is necessary, the content of the performance, the method of the performance, and the timing of the performance (start and end times).

[0115] The details of the performance include the specific booth equipment 22 that will be used to execute the performance, and the content of the performance to be executed. This content includes performances related to business operator B itself and performances related to the services of business operator B.

[0116] The methods of presentation are not limited to any specific method, as long as they appeal to the sight, smell, touch, hearing, etc., of customer C using booth 20. Furthermore, the methods of presentation are not limited to a single method, but may be a combination of multiple methods.

[0117] For example, if business operator B is a bank and its services include lending, selling or consulting on financial products, then lighting up booth 20 in business operator B's corporate colors and displaying business operator B's logo would be considered a presentation related to business operator B itself. Similarly, displaying information about the business or products relevant to the purpose of lending or selling financial products would be considered a presentation related to business operator B's services.

[0118] As another example, if business operator B is a travel agency and the service is suggesting travel destinations, then the staging tailored to those destinations is considered staging related to business operator B's services.

[0119] As another example, if business operator B is a cosmetics business and its services are cosmetics sales or consultations, spraying a perfume appropriate to customer C from a sprayer (not shown) in booth 20 to customer C using booth 20 would be considered a performance related to business operator B's services.

[0120] <Flowchart> Next, the flowchart for determining the usage pattern by the controller 70 will be explained with reference to the diagram. When the unlock button on the entry procedure screen shown in Figure 7 is pressed on the user terminal 30, the controller 70 determines the usage pattern based on the reservation information at the entry procedure stage shown in Figures 4 and 5.

[0121] Specifically, in step S10, the CPU 72A of the controller 70 obtains the reservation information for booth 20 from the user terminal 30. Then, the CPU 72A proceeds to step S20.

[0122] In step S20, CPU 72A determines whether the reservation information obtained from the user terminal 30 includes business operator information.

[0123] If the judgment result is "N", indicating negation, the CPU 72A assumes that user U of booth 20 is using it for personal use, and proceeds to step S30.

[0124] In step S30, CPU 72A instructs the booth controller 22G of booth 20 to prepare for personal use, including issuing instructions to each piece of equipment 22 in the booth. Preparation for personal use includes obtaining key information, allowing individual user I to enter booth 20, and having each piece of equipment 22 in the booth accept that individual user I's user terminal 30 will control booth 20. Furthermore, the user terminal 30 controlling monitor 22C also includes connecting the user terminal 30 to the monitor 22C and displaying the screen of the connected user terminal 30 on the monitor 22C's screen. Then, CPU 72A terminates the flow.

[0125] On the other hand, if the judgment result is "Y" indicating a positive outcome, the CPU 72A determines that the usage of Booth 20 by user U is for business purposes and proceeds to step S40.

[0126] In step S40, CPU 72A instructs the booth controller 22G of booth 20 to prepare for business use, including issuing instructions to each piece of equipment 22 in the booth. Preparation for business use includes obtaining key information and performance information, and allowing customer C to enter booth 20. Then, CPU 72A terminates the flow.

[0127] (Provision of services) Next, we will explain the flowchart for the provision of services, including preparation for business use by the controller 70, with reference to Figure 9.

[0128] In step S42, the CPU 72A of the controller 70 retrieves key information and performance information included in the reservation information from the reservation DB 50 as part of the entry procedure (see Figure 5). Then, the CPU 72A proceeds to step S44.

[0129] In step S44, as a post-entry procedure step, CPU72A notifies service provider B, from whom customer C will receive services, that customer C has completed the entry procedure into booth 20. This notification is an example of communication. Specifically, it notifies service provider B (including person in charge P) of the information shown in Figures 10(a) and (b). Then, CPU72A proceeds to step S46.

[0130] In step S46, CPU 72A determines whether a performance related to business operator B is required for booth 20, based on performance information obtained from reservation DB 50.

[0131] If the result of the judgment is "Y", CPU72A determines that a presentation regarding business operator B is necessary and proceeds to step S48.

[0132] In step S48, CPU 72A causes booth 20 to execute a presentation related to business operator B.

[0133] For example, when using monitor 22C for presentation, CPU 72A displays information on monitor 22C as a post-entry procedure screen, as illustrated in Figures 11(a) to (c). CPU 72A may also display the logo of business operator B (see Figure 11(a)) and an image of staff member P on monitor 22C in booth 20. Furthermore, when displaying information on monitor 22C, CPU 72A may replace the logo of business operator B with the face of staff member P once staff member P is ready to provide services. In other words, once staff member P is ready to provide services, the display may switch from the logo of business operator B to information related to staff member P. The information displayed on monitor 22C may be either a presentation or a service provision.

[0134] For example, when speaker 22D is to be used for sound production, CPU 72A causes speaker 22D to output sound information predetermined by business operator B, such as corporate sound, music related to media advertisements concerning business operator B's services, etc.

[0135] For example, when using light 22E for lighting effects, CPU 72A causes light 22E to illuminate based on lighting information (including corporate colors) pre-specified by business operator B.

[0136] Then, CPU72A, which executed the animation, proceeds to step S50.

[0137] On the other hand, if the result of the judgment in step S46 is "N", CPU 72A determines that no further action is needed regarding business operator B and proceeds to step S50.

[0138] As an example of a situation where no special effects are needed, CPU72A will not display anything on monitor22C.

[0139] In step S50, the CPU 72A unlocks the locking device (not shown) of the door 20A in the booth 20 via the booth controller 22G, based on the key information obtained from the reservation DB 50. Then, the CPU 72A proceeds to step S52.

[0140] In step S52, CPU 72A performs progress management as shown in Figure 5. Specifically, CPU 72A performs progress management by displaying the remaining time on the operator terminal 40 (fixed terminal 40A) and the monitor 22C of the booth 20.

[0141] In this embodiment, an example where the planned usage time is one hour will be used for explanation. If the usage of booth 20 by user U is for business purposes, the controller 70 or booth controller 22G will allow customer C to receive services from business operator B without the booth equipment 22 receiving permission from customer C's user terminal 30 to control booth 20. In other words, in this case, customer C can receive services from business operator B's representative P in real time, including audio, via monitor 22C, without using the user terminal 30.

[0142] As shown in Figures 12(a) and 13(a), when 5 minutes have elapsed from the scheduled usage time, the CPU 72A displays "55 minutes remaining" as the remaining time on the fixed terminal 40A and the monitor 22C.

[0143] As shown in Figures 12(b) and 13(b), when 50 minutes have elapsed from the scheduled usage time, the CPU 72A displays "10 minutes remaining" as the remaining time on the fixed terminal 40A and monitor 22C.

[0144] Then, as shown in Figures 12(c) and 13(c), when 55 minutes have elapsed from the scheduled usage time, the CPU 72A displays "5 minutes remaining" as the remaining time on the fixed terminal 40A and the monitor 22C.

[0145] Then, when the exit button shown in Figure 12(c) is pressed, CPU 72A terminates the flow.

[0146] <Mechanism and Effects> The operation and effects of this embodiment will now be described.

[0147] In this embodiment, the controller 70 causes a performance related to one business operator B when one business operator B provides services to a booth 20 in which multiple business operators B can provide their services, via an internet connection 60 from outside the booth 20.

[0148] Furthermore, the program executed by the CPU 7A in this embodiment causes the computer to perform a process that includes, when one of the businesses B provides services to a booth 20 in which multiple businesses B can provide their services via an internet connection 60 from outside the booth 20, the computer executes a performance related to that one business B.

[0149] In this embodiment, the controller 70 or the program executed by the CPU 7A of this embodiment makes customer C feel a connection between booth 20 and business operator B, compared to a configuration in which performances unrelated to the services that customer C receives from business operator B are performed.

[0150] In this embodiment, the controller 70, when the usage of booth 20 by user U is for individual use, causes the user terminal 30 of individual user I of booth 20 to receive permission from each booth device 22 installed in booth 20 to control booth 20.

[0151] This configuration offers greater flexibility in how individual users I can use booth 20 compared to a configuration where booth 20 is controlled solely by controller 70.

[0152] In this embodiment, the controller 70 causes the monitor 22C to receive a message from the user terminal 30 of individual user I in the booth 20, indicating that the monitor 22C installed in the booth 20 is controlling the monitor 22C.

[0153] According to this configuration, individual user I can utilize the monitor 22C in booth 20.

[0154] The controller 70 according to this embodiment causes the monitor 22C installed in the booth 20 to display a logo related to business operator B as at least part of the aforementioned performance.

[0155] This configuration allows customer C to visually perceive the relationship between booth 20 and business operator B.

[0156] In this embodiment, the controller 70 causes the speaker 22D installed in the booth 20 to emit sound information related to business operator B as at least part of the performance.

[0157] This configuration allows customer C to perceive the relationship between booth 20 and business operator B through auditory means.

[0158] In this embodiment, the controller 70 causes the lights 22E installed in the booth 20 to illuminate with colors related to the business operator as at least part of the performance.

[0159] This configuration allows customer C to perceive the relationship between booth 20 and the business operator through color perception.

[0160] In this embodiment, the controller 70 notifies operator B that the entry procedure to booth 20 has been completed.

[0161] According to this configuration, business operator B can recognize customer C's entry procedure.

[0162] In this embodiment, when a booth 20 is reserved by a person who wishes to reserve it, the controller 70 changes the display of unavailable slots for booth 20 according to how the booth 20 is being used.

[0163] This configuration allows the reservation screen to inform prospective users that there are different usage options available.

[0164] In this embodiment, if the person who made the prior reservation for booth 20 before the person who wants to reserve booth 20 is business operator B, the controller 70 changes the display shown on the user terminal 30 and business operator B's business operator terminal 40 according to the services of the person who made the prior reservation.

[0165] According to this configuration, whether or not to inform prospective customers of the booth reservation method can be varied depending on the service.

[0166] In this embodiment, the controller 70 displays information based on the scheduled usage time on the monitor 22C of the booth 20 or on the user terminal 30 of customer C in the booth 20 when the booth 20 is in use.

[0167] With this configuration, when booth 20 is in use, it is possible to prevent customer C from not leaving booth 20 after the scheduled usage time has elapsed, compared to a configuration where information unrelated to the scheduled usage time is displayed.

[0168] In this embodiment, the controller 70 causes the service provider B to display information based on the scheduled usage time on the service provider B's service terminal 40 when the service provider B is providing the aforementioned service to customer C.

[0169] With this configuration, when Booth 20 is used by business operator B to provide services, it is easier to complete the provision of services by business operator B within the scheduled usage time compared to a configuration in which information unrelated to the scheduled usage time is displayed.

[0170] <Variation> While embodiments of this disclosure have been described above with reference to the drawings, it is clear that any person with ordinary skill in the art to which this disclosure belongs can conceive of various modifications or applications within the scope of the technical idea described in the claims, and these will naturally also be understood to fall within the technical scope of this disclosure.

[0171] In the above embodiment, the booth system 10 includes a booth 20 including a booth controller 22G and a controller 70, but is not limited to this. For example, in addition to these, the booth system 10 may also include a customer service controller (not shown) to support the provision of services by business operator B. Furthermore, although the booth system 10 is assumed to be managed by a party other than business operator B, is not limited to this. The booth system 10 may be managed by business operator B. In this case, it is preferable that the booth 20 is not used for the provision of services by business operators that are competitors of business operator B, but rather for the provision of services by business operators that do not compete with business operator B.

[0172] In the above embodiment, the booth 20 is assumed to be installed in a building, but is not limited to this. The booth 20 may be mobile, for example, inside a vehicle, train, ship, aircraft, or other object. The booth 20 may also be installed outside of at least one of business operator B's stores or premises. In this case, for example, a single business operator B may continuously provide its services in the booth 20.

[0173] In the above embodiment, when reserving booth 20 of business operator B, the application for the provision of services is made by any method desired by customer C who wishes to receive the services, but this is not limited to this. For example, the application for the provision of services may be made by selecting one from a list of multiple services provided by multiple business operators B, which is displayed on a screen (not shown) after logging into the booth system 10. In this method, the list may include a description of the services provided by each business operator B.

[0174] In the above embodiment, the performance is carried out before the instruction to unlock is given, as shown in Figure 9, but it is not limited to this. The performance may be carried out simultaneously with the instruction to unlock or after the instruction to unlock is given. The provision of services by business operator B includes preparation for business use.

[0175] Another example of the performance being executed before the unlocking instruction is that if there is an available slot before User U's scheduled use of Booth 20, the performance may be started at a predetermined time before the scheduled use (for example, 5 minutes before the scheduled use). In this case, it is preferable that whether or not there is an available slot before User U's scheduled use of Booth 20 is included in the reservation information. This configuration makes it easier to identify the Booth 20 that will receive the service compared to a configuration where the performance starts after the entry procedure is completed.

[0176] As another example, if there is an available slot for booth 20 before user U's scheduled usage time, as a visual effect, the logo of business operator B may be displayed on monitor 22C in booth 20, and when business operator B (including staff member P) becomes available, an image of staff member P's face may be displayed on monitor 22C. This configuration allows for a gradual visual effect.

[0177] As another example, if there is an available slot before user U's scheduled use of booth 20, as a visual effect, an image of staff member P's face may be displayed on the monitor 22C in booth 20. This configuration allows customer C to be informed that staff member P is ready.

[0178] As another example, if there is an available slot before user U's scheduled use of booth 20, the performance may be started when user U's user terminal 30 in booth 20 is detected. In this case, short-range wireless communication such as Bluetooth® or location information is used to detect the user terminal 30. With this configuration, user U can identify booth 20 before completing the entry procedure. Furthermore, as a further variation of this case, the performance may be started when user U's scheduled use time arrives. With this configuration, the location of the booth 20 where the service will be provided can be communicated to user U before completing the entry procedure.

[0179] In the above embodiment, one example of the entry procedure is that the current location of the user terminal 30 is within a specified range from the reserved booth 20, and the unlock button on the user terminal 30, as described later, is pressed. However, the embodiment is not limited to this.

[0180] For example, after the unlock button is pressed, if one or more of the following (i) to (iv) occur, the entry procedure may be considered to have been completed. (i) An unlocking or locking signal is output from the locking device (not shown) on the door 20A of booth 20. (ii) A signal related to opening and closing is output from the opening / closing sensor (not shown) of the door 20A of booth 20. (iii) A signal indicating that a person has been detected is output from the motion sensor (not shown) inside booth 20. (iv) The lock button is pressed on the entry procedure screen of the user terminal 30 (see Figure 7).

[0181] In the above embodiment, the CPU 72A of the controller 70 displays the remaining time on the service provider terminal 40 (fixed terminal 40A) and the monitor 22C of the booth 20 during the provision of the service, but it is not limited to this. For example, the CPU 72A may display the remaining time on only one of them. If it is displayed only on the service provider terminal 40, customer C can concentrate on receiving the service. On the other hand, if it is displayed only on the user terminal 30, the person in charge P of service provider B will not feel bothered by the display of the remaining time.

[0182] In the above embodiment, when the usage is for business purposes, the controller 70 restricts the control of each booth device 22 compared to when the usage is for personal purposes, but it does not restrict the control of all booth devices 22. For example, the controller 70 may allow the air conditioning device F to receive a signal from the user terminal 30 to control the air conditioning device F. In this case, the customer C using the booth 20 can adjust the comfort level of the booth 20.

[0183] In this embodiment, each process is executed on any computer. Furthermore, any computer may execute these processes using a processor as hardware, a program as software, or a combination thereof. In that case, the processor is configured to work in cooperation with the program to execute the various processes in this embodiment, and can function as a unit or means in this embodiment. Also, the execution order of the processes by the processor is not limited to the order described and may be changed as appropriate. Any computer may be a general-purpose computer, a computer designed for a specific purpose, a workstation, or any other system capable of executing each process.

[0184] A processor may consist of one or more hardware components, and the type of hardware is not limited. For example, a processor may consist of a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a programmable logic device such as an FPGA (Field Programmable Gate Array), a dedicated circuit for executing a specific process such as an ASIC (Application Specific Integrated Circuit), a GPU (Graphic Processing Unit), or an NPU (Neural Processing Unit). Furthermore, the type of hardware may be a combination of different types of hardware. When multiple hardware components are configured to execute one or more processes of a processor, these components may reside in physically separate devices or in the same device. Also, in any embodiment, the order of each process performed by the processor is not limited to the order described above and may be changed as appropriate. Hardware is composed of electrical circuits (circuitry) that combine circuit elements such as semiconductor elements.

[0185] Furthermore, the program may be firmware or software such as microcode. Alternatively, the program may be, for example, a group of program modules, each function of which may be implemented by a processor configured to perform its respective function. The program may be program code or multiple code segments stored on one or more non-temporary computer-readable media (e.g., storage media or other storage). The program may be divided and stored on multiple non-temporary computer-readable media located on physically separate devices. The program code or code segments may represent any combination of procedures, functions, subprograms, routines, subroutines, modules, software packages, classes, or instructions, data structures, or program statements. The program code or code segments may be connected to other code segments or hardware circuits by sending and receiving information, data, arguments, parameters, or memory contents. The program of this application may also be provided as a program product.

[0186] (Note) (((1))) Equipped with a processor, The aforementioned processor, An information processing system that, when one of multiple service providers provides a service to a booth where the service can be provided, via a network from outside the booth, causes the system to perform a presentation related to that one provider. (((2))) The aforementioned processor, As at least part of the aforementioned performance, a display device provided in the booth is made to display information about the provider. The information processing system described in (((1))). (((3))) The aforementioned processor, As at least part of the aforementioned performance, the sound equipment installed in the booth is made to emit sounds related to the provider. The information processing system described in (((1))) or (((2))). (((4))) The aforementioned processor, As at least part of the aforementioned performance, the lighting equipment installed in the booth is made to illuminate with a color related to the provider. An information processing system described in any one of (((1))) to (((3))). (((5))) The aforementioned processor, When the entry procedure to the aforementioned booth is completed, the provider shall be notified that the entry procedure has been completed. An information processing system described in any one of (((1))) to (((4))). (((6))) The aforementioned processor, If the use of the booth is for individual use, the terminal held by the booth user will cause the equipment installed in the booth to receive a request to control the booth. An information processing system described in any one of (((1))) to (((5))). (((7))) The aforementioned processor, The terminal owned by the user of the booth causes the display device installed in the booth to receive a signal from the display device. An information processing system described in any one of (((1))) to (((6))). (((8))) The aforementioned processor, When a booth is reserved by a user, the display of unavailable slots for the booth will be changed according to the intended use of the booth. The information processing system described in (((6))). (((9))) The aforementioned processor, If the provider is the person who made the prior reservation for the booth before the person who wishes to reserve the booth, the display shown on the display device of the terminal held by the person who wishes to reserve the booth will be changed according to the services provided by the prior reservation holder. The information processing system described in (((8))). (((10))) The aforementioned processor, When a booth is in use, information based on the scheduled usage time is displayed on a display device installed in the booth or on a display device on a terminal owned by the booth user. An information processing system described in any one of (((1))) to (((9))). (((11))) The aforementioned processor, When the provider is providing the service to the user of the booth, the provider's terminal display device will display information based on the scheduled usage time. The information processing system described in (((10))). (((12))) The aforementioned processor, If there is an available slot for the aforementioned booth prior to the scheduled time of use by the user of the booth, the performance will be started at a predetermined time before the scheduled time of use. An information processing system described in any one of (((1))) to (((11))). (((13))) The aforementioned processor, As part of the aforementioned presentation, the provider's logo is displayed on the display device in the booth. When the provider becomes available to provide the service, the provider's representative is displayed on the display device. The information processing system described in (((12))). (((14))) The aforementioned processor, The aforementioned presentation includes displaying the provider's representative on the booth's display device, The information processing system described in (((12))). (((15))) The aforementioned processor, If there is an available slot for the booth prior to the time the booth user is scheduled to use the booth, the system will start the performance once it detects the terminal held by the booth user. An information processing system described in any one of (((1))) to (((14))). (((16))) On the computer, When multiple service providers provide services to a booth where such services can be provided, and one of the providers provides the service from outside the booth via a network, the system causes the system to perform a performance related to that one provider. An information processing program that performs a process that includes the following.

[0187] The information processing system related to (((1))) or the information processing program related to (((16))) allows users to perceive a relationship between the booth and the provider, compared to a configuration in which performances unrelated to the services provided by the provider to the booth users are executed. According to the information processing system related to (((2))), booth users can visually perceive the relationship between the booth and the provider. According to the information processing system related to (((3))), booth users can be made to perceive the relationship between the booth and the provider through auditory means. According to the information processing system related to (((4))), booth users can perceive the relationship between the booth and the provider in a color-visual manner. According to the information processing system related to (((5))), the provider can recognize the entry procedure. According to the information processing system described in (((6))), the degree of freedom in booth use by users is increased compared to a configuration in which the booth is controlled by the processor alone. According to the information processing system related to (((7))), users can utilize the display device in the booth. According to the information processing system related to (((8))), the reservation screen can inform prospective users that there are different usage options. According to the information processing system related to (((9))), whether or not to inform prospective customers of the booth reservation method can be varied depending on the service. According to the information processing system related to (((10))), when a booth is in use, compared to a configuration in which information unrelated to the scheduled usage time is displayed, it is possible to prevent users who enter a booth from not leaving after the scheduled usage time has elapsed. According to the information processing system in (((11))), when a booth is used by a provider to provide services, it is possible to make it easier for the provider to complete the provision of services within the scheduled time compared to a configuration in which information unrelated to the scheduled time of use is displayed. According to the information processing system related to (((12))), it becomes easier to identify the booth where the service will be provided, compared to a configuration in which the performance begins after the entry procedure has been completed. According to the information processing system related to (((13))), it is possible to perform a gradual presentation. According to the information processing system related to (((14))), it is possible to let booth users know that the person in charge at the service provider is ready. According to the information processing system related to (((15))), users can be made to identify their booth before completing the entry procedure. [Explanation of symbols]

[0188] 10 Booth System 20 booths 22 Booths and Equipment 22A desk 22B Chair 22C Monitor 22C The monitor in question 22D Speaker 22E Light 22F Air conditioner 22G Booth Controller 30. User terminals (examples of terminals owned by users) 40. Carrier terminals 50 Reservation Database 60. Internet connection (an example of a network) 70. Controller (an example of an information processing system) B. Business Operators (Examples of users and service providers) C. Customer (an example of a user) I. Individual Users (Examples of Users) P person in charge U User

Claims

1. Equipped with a processor, The aforementioned processor, An information processing system that, when one of multiple service providers provides a service to a booth where the service can be provided, via a network from outside the booth, causes the system to perform a presentation related to that one provider.

2. The aforementioned processor, As at least part of the aforementioned performance, a display device provided in the booth is made to display information about the provider. The information processing system according to claim 1.

3. The aforementioned processor, As at least part of the aforementioned performance, the sound equipment installed in the booth is made to emit sounds related to the provider. The information processing system according to claim 1.

4. The aforementioned processor, As at least part of the aforementioned performance, the lighting equipment installed in the booth is made to illuminate with a color related to the provider. The information processing system according to claim 1.

5. The aforementioned processor, When the entry procedure to the aforementioned booth is completed, the provider shall be notified that the entry procedure has been completed. The information processing system according to claim 1.

6. The aforementioned processor, If the use of the booth is for individual use, the terminal held by the booth user will cause the equipment installed in the booth to receive a request to control the booth. The information processing system according to claim 1.

7. The aforementioned processor, The terminal owned by the user of the booth causes the display device installed in the booth to receive a signal from the display device to control the display device installed in the booth. The information processing system according to claim 6.

8. The aforementioned processor, When a booth is reserved by a user, the display of unavailable slots for the booth will be changed according to the intended use of the booth. The information processing system according to claim 6.

9. The aforementioned processor, If the provider is the person who made the prior reservation for the booth before the person who wishes to reserve the booth, the display shown on the terminal of the person who wishes to reserve the booth will be changed according to the services provided by the prior reservation holder. The information processing system according to claim 8.

10. The aforementioned processor, When a booth is in use, information based on the scheduled usage time is displayed on a display device installed in the booth or on a display device on a terminal owned by the booth user. The information processing system according to claim 1.

11. The aforementioned processor, When the provider is providing the service to the user of the booth, the provider's terminal display device will display information based on the scheduled usage time. The information processing system according to claim 10.

12. The aforementioned processor, If there is an available slot for the aforementioned booth prior to the scheduled time of use by the user of the booth, the performance will be started at a predetermined time before the scheduled time of use. The information processing system according to claim 1.

13. The aforementioned processor, As part of the aforementioned presentation, the provider's logo is displayed on the display device in the booth. When the provider becomes available to provide the service, the display device will display information about the provider's representative. The information processing system according to claim 12.

14. The aforementioned processor, The aforementioned presentation includes displaying the provider's representative on the booth's display device, The information processing system according to claim 12.

15. The aforementioned processor, If there is an available slot for the booth prior to the time the booth user is scheduled to use the booth, the system will start the performance once it detects the terminal held by the booth user. The information processing system according to claim 1.

16. On the computer, When multiple service providers provide services to a booth where such services can be provided, and one of the providers provides the service from outside the booth via a network, the system causes the system to perform a performance related to that one provider. An information processing program that performs a process that includes the following.

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