Membership Management System

Abstract

This system aims to secure revenue for sports clubs while simultaneously improving the motivation of their members to continue attending. [Solution] A membership management system in which a membership management server for controlling a management screen for store terminal input and a My Page for customer terminal input, customer terminals which are personal computers, smartphones, or tablet terminals, and store terminals which are personal computers, smartphones, or tablet terminals are connected via a network, The member management server is characterized by its ability to reduce members' membership fees.

Description

Technical Field

[0001] The present invention relates to a membership fee management system for a sports club.

Background Art

[0002] Sports clubs install fitness machines and sports equipment indoors, recruit members, and sports club members and the like enter the sports club and perform muscle strength training, aerobic training, or stretching using the sports equipment according to a predetermined menu. Many sports club members and the like can train by paying membership fees to the sports club annually or monthly, and many sports clubs are operated by membership fees.

[0003] For example, Patent Document 1 is an invention related to a sports facility management system, and a system aiming to minimize the system load required for management has been proposed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0005] The system disclosed in Patent Document 1 discloses a flow in which the sale of personal tickets is completed when payment is completed. It is a flow regarding the selection of payment methods and reminders. By using this system, a sports facility management system that minimizes the load required for management can be provided.

[0006] Therefore, while the services provided by the sports facilities under this system may offer services that require less management burden, they do not provide services that directly benefit the members using the system.

[0007] On the other hand, in order to increase the number of members in sports clubs, some clubs have lowered membership fees to make them seem more affordable and thus attract more members. In some cases, initial fees have also been reduced or even made free. However, in such cases, the operation of the sports club naturally incurs costs, and eventually, prices will have to be raised in order to absorb the costs of the sports club.

[0008] Therefore, from the perspective of sports club members, if the membership fees increase later, even if they are initially inexpensive, their motivation to remain members decreases, hindering the retention of sports club members.

[0009] To address these challenges, Patent Document 2 proposes a membership service that, while not necessarily a sports club, incorporates a mechanism for reducing fees.

[0010] Patent Document 2 is an invention aimed at realizing a membership-based pet service system that can be smoothly managed by a pet service management company and reduces the burden on members. The pet service management company 6 enables the service provider to manage the system so that it can provide a service that reduces the payment amount by a predetermined percentage based on predetermined conditions. Furthermore, it is stipulated that the "predetermined conditions" may include member information such as the member's payment status to date and the number of years the member has been a member.

[0011] It has become clear that by applying the present invention, it is possible to reduce the payment amount under predetermined conditions.

[0012] Incidentally, for sports club members, a reduction in fees can be a motivating factor in choosing a sports club or continuing to join. For example, if the membership fee is extremely low, the reduction in initial costs can be a motivating factor in choosing the club, but it is not a strong motivating factor for continuing. Therefore, Patent Document 2 describes a system that allows for fee reductions at different times, so that a reduction in membership fees can be a motivating factor at different times.

[0013] Since a reduction in fees would decrease the sports club's revenue, minimizing this impact is desirable from a management perspective.

[0014] On the other hand, for a sports club member, a permanent reduction in fees, or a larger reduction in the amount, would be preferable.

[0015] Therefore, the objective of this invention is to provide a system that secures revenue for sports clubs while improving the motivation of sports club members to continue their membership. [Means for solving the problem]

[0016] The membership management system according to the present invention is a membership management system in which a membership management server for controlling a management screen for store terminal input and a My Page for customer terminal input, customer terminals which are personal computers, smartphone terminals or tablet terminals, and store terminals which are personal computers, smartphone terminals or tablet terminals are connected via a network, and the membership management server reduces the membership fees of members.

[0017] This membership management system may reduce its membership fee according to a tier determined in proportion to the length of membership.

[0018] This membership management system may allow membership levels to remain unchanged after a certain period of time.

[0019] In this membership management system, the membership fee or rank of a customer may be displayed on a customer terminal or a store terminal.

[0020] The membership management server according to the present invention is a membership management server used in a membership management system in which a management screen for input to a store terminal, a membership management server for controlling a my page for input to a customer terminal, a customer terminal which is a personal computer, a smartphone terminal or a tablet terminal, and a store terminal which is a personal computer, a smartphone terminal or a tablet terminal are connected via a network, and is characterized in that the membership management server reduces the membership fee of a member.

[0021] The membership management method according to the present invention is a membership management method for managing members using a membership management system in which a management screen for input to a store terminal, a membership management server for controlling a my page for input to a customer terminal, a customer terminal which is a personal computer, a smartphone terminal or a tablet terminal, and a store terminal which is a personal computer, a smartphone terminal or a tablet terminal are connected via a network, and is characterized in that the membership management server reduces the membership fee of a member.

Effect of the Invention

[0022] By using the system according to the present invention, it is possible to provide a system that improves the continuous motivation of sports club members while ensuring the number of members and revenue of the sports club. If the membership fee of members of a sports club decreases, the retention rate of members will increase and the number of members can be maintained continuously. Therefore, the need to invest additional advertising costs to recruit new members will decrease, so the management efficiency can be improved, which contributes to the stable management of the sports club.

Brief Description of the Drawings

[0023] [Figure 1] It is a system configuration diagram of the membership management system according to the present invention. [Figure 2]It is a configuration diagram of a member management server of a member management system according to the present invention. [Figure 3] It is a flowchart of a member registration process on the my page of a member management system according to the present invention. [Figure 4] It is a flowchart of a plan change process on the management screen of a member management system according to the present invention. [Figure 5] It is a flowchart of a payment method registration process of a member management system according to the present invention. [Figure 6] It is a flowchart of a membership fee calculation process of a member management system according to the present invention. [Figure 7] It is a membership fee table in the membership fee calculation process of a member management system according to the present invention. [Figure 8] It is a flowchart of a membership fee billing process of a member management system according to the present invention. [Figure 9] It is a flowchart of a withdrawal process of a member management system according to the present invention.

Embodiments for Carrying Out the Invention

[0024] Next, examples will be described in detail with reference to the drawings in order to explain the embodiments of the present invention. In all the drawings described below, the same reference numerals are assigned to the same components, and the description will be omitted as appropriate.

[0025] (Example) Example 1 according to the present invention will be described with reference to FIGS. 1 to 9. A configuration diagram of a member management system according to the present invention is shown in FIG. 1. The member management system according to the present invention is a member management system that registers members in a sports club and bills membership fees monthly, and has a function of reducing the membership fees according to the period during which the members are registered in the sports club.

[0026] The membership management system 2 according to the present invention comprises a membership management server 4 for controlling a management screen for store terminal input and a My Page for customer terminal input, a customer terminal 8 which is a personal computer, smartphone terminal or tablet terminal, and a store terminal 10 which is a personal computer, smartphone terminal or tablet terminal, all connected via a network 12.

[0027] The member management server 4 will be explained using Figure 2. The member management server 4 is a server that stores member data in a database and has functions such as generating My Pages, calculating membership fees, and processing billing.

[0028] The member management server 4 consists of a communication unit 20, a member management unit 22, and a storage unit 24.

[0029] The communications unit 20 has the function of sending data calculated by other functions of the member management server 4 to other servers connected to the internet or internal network, and conversely, receiving data from other servers, and also has the function of sending and receiving data generated by the member management unit 22.

[0030] The Member Management Unit 22 includes a registration function block 26 that has a function to register new members to the memory unit, a function to change the registered information of existing members to the memory unit, and a function to control the management screen; a function block 28 that controls the member's My Page; a membership fee calculation function block 30 that calculates the member's membership fee based on the registered conditions and the date of joining; and a membership fee billing function block 32 that processes the billing of membership fees on a predetermined date or on the date of withdrawal using a predetermined method for the member.

[0031] The memory unit 24 includes a member information memory unit 34 that stores the registration information of members upon joining, a membership fee information memory unit 36 ​​that stores membership fee information categorized by conditions and period, as well as membership fee information for each member, and a general information memory unit 38 that stores other store and management information.

[0032] The registration process in the operation of the membership management system 2 based on this configuration will be explained using Figures 1 to 3. The registration process can be performed anywhere with an internet connection, as long as the address of the new registration screen and the customer's terminal are available, and can be carried out at the customer's home, workplace, or sports club.

[0033] The registration process (A), in which the customer registers using the customer terminal 8, will be explained using Figure 3.

[0034] The user can either proceed to the new registration screen by selecting a new registration button provided on the sports club's top page, which is pre-configured on the member management server 4; directly enter the pre-notified new registration page address into the customer terminal 8; or scan the QR code (registered trademark) of the registration page address with the camera attached to the customer terminal 8 to display the registration page on the customer terminal 8's screen (A2).

[0035] On the displayed registration page, enter your last name, first name, phonetic name, email address, and password into the respective fields (A4), and then select the submit button.

[0036] The management screen control function 26 then sends an authentication code to the entered email address (A6). At the same time, it displays an authentication code input field on the customer terminal 8 screen.

[0037] Customer terminal 8 receives an email containing an authentication code via a separately launched email application and enters the received authentication code into the authentication code input field displayed earlier (A8).

[0038] The management screen control function 26, upon confirming that the same authentication code as the one sent to the aforementioned email address has been entered, generates a My Page, redirects the screen of the customer terminal 8 to the My Page, and displays the explanation screen for each page of the My Page (A10).

[0039] Following the explanation screen, information on how to use the sports club, monthly fees, lesson information, and usage instructions are displayed (A12). At this time, the member information storage unit 34 stores the member's name in kanji, name in katakana, store name, status, age, gender data, email address, and password. When birthday information is entered, the management screen control function 26 calculates the age from today's date information (A22). The birthday information is stored in the member information storage unit 34 of the member management server 4, linked to the member's email address and My Page address. At this point, the member management server 4 sends a signal to the management screen indicating that a new member has joined.

[0040] Next, registration of further member information is only possible at the store terminal 10 in the sports club, and customers need to visit the sports club store. The process of the plan change management screen at the store terminal 10 will be explained using Figure 4. The sports club according to the present invention classifies members into the following categories: student members from the 4th grade of elementary school to 18 years old, general members over 18 years old, family members over 18 years old who live with a general member (IMPRO®, IMPRO® Hydrogen, hereinafter referred to as general member) and are second-degree relatives or younger, and hydrogen members who only inhale hydrogen. Student members are, in detail, from the 4th grade of elementary school to 18 years old and still enrolled in high school (until April 1st of the year they graduate from high school at age 18). General members are from April 2nd after their 18th birthday. Family members are also from April 2nd after their 18th birthday. Furthermore, if there are two general members who are second-degree relatives or younger and live in the same household, it is considered Family 2. A family of three general members who are family members up to the second degree of kinship living in the same household is considered a Family 3. Student members under junior high school age generally require parental supervision. However, they may use the facilities alone if they have parental consent. General members consist of IMPRO® members who choose a course that includes stretching, Hydrogen members who choose a course that includes only hydrogen inhalation without stretching, and IMPRO® Hydrogen members who choose a course that includes both stretching and hydrogen inhalation. Similarly, student members consist of student IMPRO® members and student IMPRO® Hydrogen members. Furthermore, by combining with family members, they can be classified into IMPRO® Family 2, IMPRO® Family 3, IMPRO® Family 4, IMPRO® Hydrogen Family 2, IMPRO® Hydrogen Family 3, and IMPRO® Hydrogen Family 4.

[0041] Furthermore, members in the present invention include IMPRO® members who perform only stretching, IMPRO® Hydrogen members who perform both stretching and hydrogen inhalation, hydrogen members who perform only hydrogen inhalation, student members, and family members (IMPRO® Family Members, IMPRO® Hydrogen Family Members) who are second-degree relatives or younger living with a general member.

[0042] Student members and family members cannot register using customer terminal 8; they must register in person at store terminal 10 with their identification documents.

[0043] All members are assigned a rank of 21 upon joining. Membership ranks increase by one level every three months, with the next level above 21 being 20. Rank increases continue until a member reaches rank 1. Membership fees are reduced by 100 yen each time a member increases their rank. There are no ranks higher than 1, and once a member reaches rank 1, they are fixed at that level.

[0044] If a student member becomes a regular member on or after the first April 2nd following their 18th birthday, their membership level will be maintained.

[0045] When a regular member and family members up to the second degree of kinship living in the same household join to become a Family 2 member, the regular member will maintain their previous membership level even after transitioning to Family 2, while the newly added family member will start at level 21.

[0046] As mentioned above, membership rank changes when the membership period expires every three months, and when a member cancels and rejoins, their rank returns to the initial rank of 21. Aside from these exceptions, the rank is generally maintained. This principle of maintaining the rank is based on the rights granted to members who continue their membership, and aims to incentivize continued membership by providing an incentive for those who choose to remain members. It also aims to stabilize the management of the sports club through continued membership.

[0047] Specifically, for example, if an IMPRO® Hydrogen member changes to an IMPRO® member, their membership level will be maintained. Of course, the same applies if an IMPRO® member changes to an IMPRO® Hydrogen member; their membership level will be maintained.

[0048] Furthermore, if a student IMPRO® member changes to an IMPRO® member, the basic fee will change, but the membership level will be maintained.

[0049] This is not affected by changes in the name of a cohabiting family member joining or leaving the club. In other words, if an IMPRO(registered trademark) member becomes an IMPRO(registered trademark) Family 2 member by having a cohabiting family member who was not previously a member join the sports club, the member's rank will be maintained without being affected by the cohabiting family member's joining. The cohabiting family member will start at rank 21 as a new member.

[0050] The same applies when a student IMPRO® member who is a cohabiting family member of an IMPRO® member graduates from high school and becomes an IMPRO® Family 2 member. In this case, the IMPRO® member maintains their rank even after the plan change, and the former student member also maintains their rank even after the plan change.

[0051] The principle of maintaining membership rank is also observed when the number of members in a family membership increases or decreases. That is, if a family member living in the same household and within two degrees of kinship joins an IMPRO(registered trademark) Family 2 membership, creating an IMPRO(registered trademark) Family 3 membership, the original member and family members will maintain their respective ranks even after the addition of the family member. Only the newly added family member will be at rank 21. Conversely, if a family member living in the same household withdraws from an IMPRO(registered trademark) Family 3 membership, the member and family members who continue their membership will maintain their respective ranks even after the family member withdraws.

[0052] Furthermore, for family members, it is now possible to exchange names among family members within two degrees of kinship who live together. For example, if the member, their spouse, and their eldest son, who live together, join together and use IMPRO® Family 3 for a while, and then the eldest son's name is changed, and the second son, who lives together, joins, and as a result remains IMPRO® Family 3, the second son's membership level will remain the same as the eldest son's. This is because the basic fee for Family 2 is set higher than the basic fee for Family 3, and this is set up as an incentive to prevent the entire family from canceling their membership due to the increase in basic fees caused by one family member canceling.

[0053] Furthermore, if a member takes a leave of absence, they will pay a leave of absence fee, but their membership level will not change. Therefore, as an incentive for continuing members, the principle has been established that membership levels will be maintained when changing plans.

[0054] Next, after completing the registration process (A) in which the customer registers using the customer terminal 8, the customer visits the sports club they wish to join and confirms their membership plan. At this time, when deciding on the plan in person, a sports club employee meets with the customer, who is the new member, next to the store terminal 10. The employee verifies the customer's identification document and then confirms the plan using the plan change program on the management screen (B) of the store terminal 10. This process is explained using Figure 4.

[0055] First, the store employee enters their login ID, email address, and password into the store terminal 10 to log in (B2).

[0056] After logging in, the store terminal 10 displays the management screen via the management screen control function 26 (B4). The management screen displays buttons for membership registration, survey, member management, account registration, and locker contract (B6).

[0057] The store clerk selects the membership registration button on the store terminal 10 because there is a new member this time (B8). If there is a new member who has registered via My Page, the member management server 4 sends a signal indicating that there is a new member to the management screen, and as a result, the management screen displays that there is a new member (B10).

[0058] When the "Show New Members" option is selected, a list of registered users on My Page will be displayed on the screen (B12).

[0059] Therefore, the store clerk selects the My Page registrant whose registration will be confirmed on the management screen of the store terminal 10 (B14).

[0060] When a user registered on My Page is selected, the management screen of the store terminal 10 displays basic user information, a contract status button, a contract history button, medical record information, a log button, and a survey button in the center (B16).

[0061] Here, the store clerk selects the contract status button on the management screen of the store terminal 10 (B18).

[0062] When the contract status button is selected, the contract plan screen and the plan change button, plan suspension button, and plan cancellation button are displayed (B20).

[0063] The store clerk selects the plan change button (B22).

[0064] When the "Change Plan" button is selected, the plan change application screen will be displayed (B24). The plan change application screen will display the current membership plan, and input fields for the new plan and the start date of use will be displayed. The plan input fields will display the following options: IMPRO® Hydrogen Member Family 2 people, IMPO Hydrogen Member Family 3 people, IMPRO® Hydrogen Member Family 4 people, IMPRO® Hydrogen Student Member, IMPRO® Member, IMPO Member Family 2 people, IMPO Member Family 3 people, IMPRO® Member Family 4 people, IMPRO® Student Member, and Hydrogen Member.

[0065] Here, when you select and enter the plan you wish to subscribe to in the plan input field, the plan is determined, and the plan contract start date is set. The plan, contract date, service start date, and next billing date are then calculated and stored in the member information storage unit 34.

[0066] A trial fee will be charged initially for those who wish to participate in a trial session. If the person who participated in the trial session becomes a full member within one week of the trial date, the trial fee will be refunded.

[0067] If a regular member refers a new member, the membership fee will be reduced before the due date. The referrer will receive a referral code from the system and notify the referrer of the referral code.

[0068] New members who are referred will register the referrer's name and referral code on their My Page upon joining. If the referrer's name and referral code match, the membership fee will be reduced.

[0069] If a member makes a legitimate complaint, the company may offer a reduction in their membership fee when billing them.

[0070] If a new member joined through a promotional campaign, the membership fee can be reduced when it is deducted from their account.

[0071] Campaigns are services that are offered only for a limited time, such as membership discounts. The content of these campaigns varies from time to time, and they may not be offered at all. Campaign information is stored in the member information storage unit 34 of the member management server 4, linked to the member's email address and My Page address.

[0072] Next, if there is a referrer, after entering the name, address, and date of birth, enter the referrer's name and referrer code on the My Page page. The referrer information is stored in the member information storage unit 34 of the member management server 4, linked to the member's email address and My Page address.

[0073] The payment method registration process (C) in the operation of the member management system 2 based on this configuration will be explained using Figures 1-2 and 5.

[0074] This section explains how to register a payment method by operating from customer terminal 8.

[0075] Customer terminal 8 enters its email address and password from the My Page created earlier and transitions to the logged-in state (C2).

[0076] The My Page is displayed on the screen of customer terminal 8. The customer selects the account button on the My Page, then selects the Registered Card Account List button to transition to the Registered Card Account List page, where the Registered Card Account List and an Add Payment Method button are displayed. Selecting this Add Payment Method button transitions the customer to the Registered Card Account Input page (B4).

[0077] The payment methods are displayed on the screen of the customer terminal 8 (C6). The payment methods are grouped into barcode payment, electronic money payment, credit card payment, and other payment methods, and the customer selects one and is then redirected to the screen for that service, where the necessary numbers, passwords, security codes, and other registration information are displayed and entered for registration. In this case, the destination may be a screen provided by the registration server of the payment method service provider. In the case of a credit card, input fields for the card number, expiration date, security code, and cardholder name are displayed, and after entering this information and submitting it, the My Page management function 28 stores the information in the member information storage unit 34 after authentication by the credit card company.

[0078] After registration is complete, you will be redirected to your My Page where a completion message will be displayed (C8). Payment method registration is used when joining and when using campaigns.

[0079] The membership fee calculation process in the operation of the membership management system 2 based on this configuration will be explained using Figures 1 to 2 and Figure 6.

[0080] The process (D) of calculating the membership fee using the membership fee calculation function 30 by operating from the customer terminal 8 will be explained.

[0081] Customer terminal 8 enters its email address and password from the My Page created earlier and transitions to the login state (D2).

[0082] In the membership fee management server 4 of the present invention, the membership fee calculation function 30 of the member management unit 22 is activated, accesses the member information storage unit 34 from the email address, and reads the information of the relevant member. The number of months of membership and the rank are calculated from the membership date information and the current year, month, day, and time information of the member information (D4).

[0083] The membership fee calculation function 30 reads from the member information whether the member is a general member, family member, student member, or hydrogen member. Furthermore, it reads the membership type information, whether the member only performs stretching, takes individual lessons in addition to stretching, or has optional menus in addition to stretching.

[0084] The membership fee calculation function 30 uses the number of months of membership, membership level, retrieved membership plan information, and membership type information to retrieve the corresponding membership fee from the membership fee table shown in Figure 6, which is stored in the membership fee information storage unit 36 ​​provided in the storage unit 24 (D6).

[0085] This membership fee table features a system where the membership fee is reduced by 100 yen every three months as the membership level increases by one grade, and this reduction is applied up to 20 times after increasing the grade 20 times, providing motivation for members to join and continue their sports club membership as the grade increases and the amount of the reduction increases with the length of membership. Furthermore, the grade is reset if a member withdraws, which serves as a motivation to prevent withdrawal. On the other hand, by setting an upper limit on the grade increase and the amount of the membership fee reduction, the impact on the sports club's management is minimized. The initial membership level upon joining is 21, and the fee is reduced by 100 yen (grade increases) every three months after joining, resulting in a final grade of 1.

[0086] The membership fee calculation function 30 displays the retrieved membership fee and rank on the My Page (D8).

[0087] The membership fee billing process in the operation of the membership management system 2 based on this configuration will be explained using Figures 1 to 2 and Figure 7.

[0088] The operation process (E) of the membership fee billing function 32 of the membership fee management department 22 will be explained.

[0089] The membership fee billing function 32, after the membership fee calculation deadline has passed, accesses the member information storage unit 34 in order of member number to read member information and calculates the membership fee from the membership fee table (E2). The calculated membership fee information is stored in the member information storage unit 34.

[0090] The membership fee billing function 32 accesses the member information storage unit 34 in order of member number on the membership fee billing date and processes the billing using the pre-registered payment method based on the pre-calculated membership fee information (E4).

[0091] The membership fee billing function 32 stores the completed billing information in the member information storage unit 34 and displays it on the member's My Page (E6).

[0092] The withdrawal process in the operation of the membership management system 2 based on this configuration will be explained using Figures 1-2 and 8. In principle, the withdrawal procedure is performed at the store.

[0093] This section explains how to process a withdrawal using the registration function 26 by operating from the management screen of the store terminal 10.

[0094] The management screen for store terminal 10 is accessed by entering the email address and password from the My Page created earlier and then transitioning to the login state (F2).

[0095] The registration function 26 reads member information, including rank, from the member information storage unit 34 and displays the management screen of the store terminal 10 (F4).

[0096] Here, select the "Unsubscribe" button (F6) on the management screen of the store terminal 10. A confirmation button will then appear; select the confirmation button to finalize the decision.

[0097] The membership fee billing function 32 is activated, calculates the final billing amount, and performs the final settlement process via the payment method (F8).

[0098] The membership fee billing function 32 completes the withdrawal process upon confirmation of payment (F10). General members and hydrogen members can register for temporary suspension of membership through their My Page.

[0099] In addition to joining a sports club, this system can also be used to make payments for single-session services such as personal training lessons, hydrogen inhalation, and capillary blood flow measurement.

[0100] Payments for other paid content services will also be processed through this system. Furthermore, payments can be made using AirPayTouch (registered trademark), a mobile payment service.

Claims

1. A membership management system in which customer terminals, which are personal computers, smartphones, or tablet devices, store terminals, which are personal computers, smartphones, or tablet devices, and a membership management server for controlling a management screen for store terminal input and a My Page for customer terminal input are connected via a network, A membership management system characterized by a membership management server that reduces members' membership fees.

2. The membership management system according to claim 1, characterized in that the reduction fee is reduced according to a rank determined in proportion to the length of membership.

3. The membership management system according to claim 2, wherein the membership level is fixed after a certain period of time has elapsed.

4. A management system according to any one of claims 1 to 3, characterized in that the member's rank does not change when the member's attributes change.

5. A management system according to any one of 1 to 3, characterized in that the member's rank returns to its initial state when the member withdraws.

6. A management system according to any one of claims 1 to 3, characterized in that the customer's membership fee or membership level is displayed on the customer terminal or store terminal.

7. A member management server used in a member management system in which customer terminals, which are personal computers, smartphones, or tablet devices, store terminals, which are personal computers, smartphones, or tablet devices, and a member management server for controlling a management screen for store terminal input and a My Page for customer terminal input are connected via a network, A membership management server characterized by its ability to reduce members' membership fees.

8. A membership management method for managing members using a membership management system in which customer terminals, which are personal computers, smartphones, or tablet devices, store terminals, which are personal computers, smartphones, or tablet devices, and a membership management server for controlling a management screen for store terminal input and a My Page for customer terminal input are connected via a network, A membership management method characterized by a membership management server reducing members' membership fees.

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