system

JP2026096595APending Publication Date: 2026-06-15SOFTBANK GROUP CORP
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
SOFTBANK GROUP CORP
Filing Date
2024-12-03
Publication Date
2026-06-15

AI Technical Summary

🎯Benefits of technology

【0005】 本発明は、サポート業務の効率化とユーザ満足度の向上を目的として開発されたシステムである。過去の問い合わせとその回答を情報記憶手段により保存し、これに基づき機械学習手段がデータを学習する。通信手段はユーザからの新規問い合わせを受信し、それを解析する。応答生成手段を用いて、学習されたモデルを基に適切な回答を生成し、再び通信手段によりユーザに送信する。また、フィードバックを基にした学習改善手段を有し、システムの精度と効率を継続的に向上させる。このようにして、サポート担当者の負担を軽減し、ユーザには迅速で一貫性のある回答を提供することが可能となる。

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Abstract

We provide the system. [Solution] Information storage means for storing past inquiry data, A machine learning means for learning data stored in the information storage means, A means of receiving new inquiries from users, A response generation means that analyzes inquiries received by the communication means and generates an appropriate response using a model generated by the machine learning means, A communication means for transmitting the response generated by the response generation means to the user, A system that includes this.
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Claims

[Claim 1] Information storage means for storing past inquiry data, A machine learning means for learning data stored in the information storage means, A means of receiving new inquiries from users, A response generation means that analyzes inquiries received by the communication means and generates an appropriate response using a model generated by the machine learning means, A communication means for transmitting the response generated by the response generation means to the user, A system that includes this. [Claim 2] The system according to claim 1, wherein the machine learning means analyzes a query using natural language processing technology and generates an answer. [Claim 3] The system according to claim 1, further comprising a learning improvement means for collecting user feedback and adding it to the learning data used by the machine learning means.