system

JP2026097246APending Publication Date: 2026-06-16SOFTBANK GROUP CORP
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
SOFTBANK GROUP CORP
Filing Date
2024-12-04
Publication Date
2026-06-16

AI Technical Summary

Benefits of technology

【0005】 本発明は、過去のクレームデータベースから類似事例を収集するための情報処理手段と、その類似事例に基づいて最適な回答を生成する生成手段、生成した回答を確認し修正を行うためのユーザインターフェース手段、修正された回答を業務委託先に送信するための通信手段、さらにクレーム対応内容をデータベースに記録するための記録手段を備えることで、クレーム対応の効率化と一貫性を確保するシステムを提供するものである。このシステムにより、クレーム対応の迅速化が可能となり、従業員がどこからでも柔軟に働ける環境が実現される。

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Abstract

We provide the system. [Solution] Information processing means for collecting similar cases from past claims databases, A generation means for generating the optimal answer based on the aforementioned similar cases, A user interface means for reviewing and correcting the generated response, A means of communication for sending the aforementioned revised response to the outsourced service provider, A recording means for recording the details of the aforementioned claim response in a database, A system that includes this.
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Claims

1. Information processing means for collecting similar cases from past claims databases, A generation means for generating the optimal answer based on the aforementioned similar cases, A user interface means for reviewing and correcting the generated response, A means of communication for sending the aforementioned revised response to the outsourced service provider, A recording means for recording the details of the aforementioned claim response in a database, A system that includes this.

2. The system according to claim 1, wherein the generation means generates an optimal answer based on the success results of similar cases.

3. The system according to claim 1, wherein the user interface means includes verification means for confirming the applicability of the generated response.