system

JP2026097386APending Publication Date: 2026-06-16SOFTBANK GROUP CORP
View PDF 1 Cites 0 Cited by

Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
SOFTBANK GROUP CORP
Filing Date
2024-12-04
Publication Date
2026-06-16

AI Technical Summary

Benefits of technology

【0005】 本発明は、消費者からの問い合わせ情報を複数のデータベースから効率的に取得し、統合する手段を提供する。さらに、取得した情報を解析し、重要な内容を要約するために自然言語処理技術を用いることで、労力を軽減する。また、過去の問い合わせ対応履歴を検索し、適切な対応方針を自動で策定する手段を有する。関連する部署には、対応方針に基づき自動的に生成されるメールによって通知され、メールには問い合わせ内容、調査依頼、および対応期限が含まれる。これらの手段により、情報の統合、内容の要約、対応方針の策定、および関係者への効率的な通知が可能となり、全体的な対応プロセスを大幅に効率化することを可能にする。

✦ Generated by Eureka AI based on patent content.

Smart Images

  • Figure 2026097386000001_ABST
    Figure 2026097386000001_ABST
Patent Text Reader

Abstract

We provide the system. [Solution] A means of obtaining and integrating consumer inquiry information from multiple databases, A means for analyzing the acquired inquiry information and summarizing the important content, A means to search past inquiry response history and formulate an appropriate response policy, Based on the aforementioned response policy, a means for generating an email to automatically notify the relevant departments, A means of presenting the aforementioned integrated information and summarized content to the person in charge, A system that includes this.
Need to check novelty before this filing date? Find Prior Art

Claims

1. A means of obtaining and integrating consumer inquiry information from multiple databases, A means for analyzing the acquired inquiry information and summarizing the important content, A means to search past inquiry response history and formulate an appropriate response policy, Based on the aforementioned response policy, a means for generating an email to automatically notify the relevant departments, A means of presenting the aforementioned integrated information and summarized content to the person in charge, A system that includes this.

2. The system according to claim 1, wherein natural language processing technology is used to analyze the aforementioned query information.

3. The system according to claim 1, wherein the automatically generated email includes the content of the inquiry, the request for investigation, and the deadline for response.