Information processing device

Abstract

When extracting know-how from experienced professionals such as veterans, it is important to effectively utilize previously acquired expertise. [Solution] The information processing device 10 includes a control unit 15 that, when executing a chat to extract know-how from a user using a language model, determines whether the question to the user in the chat contains content related to know-how acquired in a previous chat, and if the question contains content related to the acquired know-how, displays the provider of the acquired know-how along with the question.

Description

Technical Field

[0001] This disclosure relates to an information processing apparatus.

Background Art

[0002] Conventionally, technologies related to learning systems such as knowledge and know-how have been known. For example, Patent Document 1 discloses creating second-level base data based on first-level base data and outputting a lecture including voice that vocalizes the text data of the second-level base data and video of an avatar instructor.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Patent Document 1 discloses a learning system that uses machine learning such as generative AI. However, Patent Document 1 does not consider effectively utilizing previously acquired know-how when extracting know-how from experts such as veterans.

[0005] An object of this disclosure is to effectively utilize previously acquired know-how when extracting know-how from experts such as veterans.

Means for Solving the Problems

[0006] The information processing apparatus according to this disclosure When executing a chat for extracting know-how from a user using a language model, determines whether a question to the user in the chat includes content related to acquired know-how obtained in a previous chat, If the aforementioned question contains content related to the acquired know-how, the control unit will display the provider of the acquired know-how along with the aforementioned question. It is equipped with. [Effects of the Invention]

[0007] According to this disclosure, when extracting know-how from experienced individuals such as veterans, previously acquired know-how can be effectively utilized. [Brief explanation of the drawing]

[0008] [Figure 1] This figure shows the configuration of an information processing system according to an embodiment of this disclosure. [Figure 2] This is a flowchart showing the operation of the information processing system according to the embodiment of this disclosure. [Modes for carrying out the invention]

[0009] The embodiments of this disclosure will be described below with reference to the drawings.

[0010] Figure 1 is a diagram showing the configuration of the information processing system 1 according to an embodiment of this disclosure. The configuration and overview of the information processing system 1 according to an embodiment of this disclosure will be described with reference to Figure 1.

[0011] The information processing system 1 comprises an information processing device 10 and a terminal device 20. The information processing device 10 and the terminal device 20 are communicated together via a network 30.

[0012] The information processing device 10 is, for example, a server device. The information processing device 10 includes a language model. In this embodiment, the language model includes, for example, a Large Language Model (LLM), an arbitrary dialogue system such as a chatbot, etc. The information processing device 10 can use the language model to perform a chat to extract know-how from the user. For example, the information processing device 10 can output a question to the user via the terminal device 20. Also, for example, the information processing device 10 can obtain the user's answer to the question via the terminal device 20.

[0013] Terminal device 20 is any device used by the user. Terminal device 20 may be a general-purpose electronic device such as a smartphone, tablet device, wearable device, or PC (Personal Computer), or a dedicated electronic device.

[0014] First, an overview of this embodiment will be described, and details will be described later. The information processing device 10 can perform a chat to extract know-how from the user. The information processing device 10 can perform a chat using a language model.

[0015] Here, know-how refers to specific or specialized knowledge, skills, methods, or information. For example, know-how can be applied to tasks such as screwing or assembling, operating applications or software, or procedures for performing work.

[0016] The information processing device 10 executes a chat to extract know-how from the user. The user may be, for example, a veteran with various knowledge and information. When executing a chat to extract know-how from the user, the information processing device 10 determines whether the question posed to the user in the chat contains content related to know-how obtained in a previous chat. If the question posed to the user in the chat contains content related to know-how obtained in a previous chat, the information processing device 10 displays the provider of the know-how obtained in the previous chat along with the question.

[0017] The device that the user operates when conducting a chat is the terminal device 20. Therefore, when conducting a chat to extract know-how from the user, the information processing device 10 displays the chat screen via the terminal device 20.

[0018] As shown in Figure 1, the information processing device 10 comprises a communication unit 11, a storage unit 12, an input unit 13, an output unit 14, and a control unit 15.

[0019] The communication unit 11 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network). In the case of wireless communication, the communication interface is, for example, an interface compatible with a mobile communication standard such as 5G, or an interface compatible with short-range wireless communication. The communication unit 11 receives data used in the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10. The storage unit 12 includes at least one semiconductor memory, magnetic memory, or optical memory, etc. The storage unit 12 functions, for example, as a main memory or auxiliary memory. The storage unit 12 stores data used in the operation of the information processing device 10 and data obtained by the operation of the information processing device 10. The input unit 13 includes at least one input interface. The input interface may be, for example, a physical key, a touchscreen, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 13 accepts operations to input data used in the operation of the information processing device 10. The output unit 14 includes at least one output interface. The output interface is, for example, a display for outputting information as video, or a speaker for outputting information as audio. The output unit 14 outputs data obtained by the operation of the information processing device 10. The control unit 15 includes at least one processor. The processor is a general-purpose processor such as a CPU (Central Processing Unit), or a dedicated processor specialized for a specific process. The control unit 15 controls each part of the information processing device 10 and executes processes related to the operation of the information processing device 10.

[0020] The functions of the information processing apparatus 10 are realized by causing a processor corresponding to the control unit 15 to execute the program according to this embodiment. That is, the functions of the information processing apparatus 10 are realized by software. The program causes a computer to execute the operations of the information processing apparatus 10, thereby causing the computer to function as the information processing apparatus 10. That is, the computer functions as the information processing apparatus 10 by executing the operations of the information processing apparatus 10 according to the program. In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-transitory computer-readable media, such as a magnetic recording device, a semiconductor memory, and the like. The distribution of the program is performed, for example, by selling, transferring, or lending a portable recording medium such as a DVD on which the program is recorded. The distribution of the program may also be performed by storing the program in the storage of an external server and transmitting the program from the external server to another computer. The program may also be provided as a program product. Some or all of the functions of the information processing apparatus 10 may be realized by a dedicated circuit corresponding to the control unit 15. That is, some or all of the functions of the information processing apparatus 10 may be realized by hardware.

[0021] (Operation of the information processing system) Referring to the flowchart shown in FIG. 2, the operation of the information processing system 1 will be described.

[0022] S101: When the control unit 15 of the information processing apparatus 10 executes a chat for extracting know-how from a user, it determines whether the question to the user in the chat includes content related to the know-how acquired in a previous chat. Hereinafter, the "know-how acquired in a previous chat" may sometimes be simply referred to as "acquired know-how" for explanation. Note that the previous chat may be the previous chat of the user currently chatting, or may be the previous chat of another user.

[0023] The user is a veteran with various knowledge and information regarding the know-how being extracted. The memory unit 12 stores a language model. The language model may be, for example, a Large Language Model (LLM). The control unit 15 can use the language model stored in the memory unit 12 to perform a chat to extract know-how from the user. When performing the chat, the control unit 15 may perform the chat using text or voice.

[0024] If the result in S101 is Yes, the control unit 15 proceeds to S102. If the result in S101 is No, the control unit 15 proceeds to S103.

[0025] S102: If a question posed to a user in a chat contains content related to acquired know-how, the control unit 15 of the information processing device 10 displays the provider of the acquired know-how along with the question. For example, if the question contains content related to know-how acquired from user A, the control unit 15 may display the user A, who is the provider of the know-how, along with the question, such as "User A said this." This allows the information processing device 10 to effectively utilize previously acquired know-how by indicating to the user that the question contains content related to acquired know-how and who the provider of the acquired know-how is.

[0026] The control unit 15 may obtain approval or disapproval information regarding whether the current user, who is answering a question that includes content related to acquired know-how, is in favor of or against the acquired know-how. For example, the control unit 15 may obtain approval or disapproval information based on the content of the current user's answer to the question. For example, if the user's answer to the question does not contain any negative content and the chat continues, the control unit 15 may determine that the user is in favor of the acquired know-how. For example, if the user's answer to the question contains negative content, the control unit 15 may determine that the user is against the acquired know-how. For example, the control unit 15 may ask a question asking whether the user is in favor of or against the acquired know-how, and obtain approval or disapproval information based on the answer to that question. Alternatively, the control unit 15 may obtain an image of the user taken by the camera, perform image analysis on the obtained image to determine the user's facial expression, and then determine whether the user is in favor of or against the acquired know-how.

[0027] When the control unit 15 obtains approval / disapproval information for acquired know-how, it associates the approval / disapproval information with the acquired know-how and stores it in the storage unit 12. For example, for one piece of acquired know-how, the control unit 15 may associate the know-how provider with user A, user B is in favor, user C is against, etc., and store it in the storage unit 12. The control unit 15 may also calculate the reliability of the acquired know-how based on the approval / disapproval information. The reliability may be, for example, the percentage of users who are in favor of the acquired know-how.

[0028] If the control unit 15 includes a question to the user in the chat that relates to acquired know-how, it may display the provider of the acquired know-how and information on whether the user agrees or disagrees with it, along with the question. For example, the control unit 15 may display along with the question, "User A said this. User B agrees with this. User C disagrees with this." This allows the user to chat while confirming the opinions on the acquired know-how.

[0029] S103: If the question posed to the user in the chat does not contain any content related to acquired know-how, the control unit 15 of the information processing device 10 displays only the question.

[0030] As described above, in the information processing device 10 according to this embodiment, when the control unit 15 executes a chat to extract know-how from the user using a language model, it determines whether the question to the user in the chat contains content related to previously acquired know-how obtained in a previous chat, and if the question contains content related to previously acquired know-how, it displays the provider of the acquired know-how along with the question. In this way, the information processing device 10 according to this embodiment can ask the user a question while indicating that the question contains content related to previously acquired know-how and who the provider of the acquired know-how is. Therefore, the information processing device 10 according to this embodiment can effectively utilize previously acquired know-how when extracting know-how from experts such as veterans.

[0031] This disclosure is not limited to the embodiments described above. For example, multiple blocks described in the block diagram may be combined, or a single block may be divided. Instead of executing multiple steps described in the flowchart in chronological order as described, they may be executed in parallel or in a different order, depending on the processing capacity of the device performing each step, or as necessary. Other modifications are possible without departing from the spirit of this disclosure.

[0032] For example, some of the processing operations performed in the information processing device 10 in the above-described embodiment may be performed in the terminal device 20. Also, some of the processing operations performed in the terminal device 20 in the above-described embodiment may be performed in the information processing device 10. [Explanation of symbols]

[0033] 1: Information processing system, 10: Information processing device, 11: Communication unit, 12: Storage unit, 13: Input unit, 14: Output unit, 15: Control unit, 20: Terminal device, 30: Network

Claims

1. When executing a chat to extract know-how from a user using a language model, it is determined whether the questions asked to the user in the chat include content related to know-how already obtained in a previous chat. If the aforementioned question contains content related to the acquired know-how, the control unit will display the provider of the acquired know-how along with the aforementioned question. An information processing device equipped with the following features.

2. In the information processing apparatus according to claim 1, The control unit is an information processing device that obtains approval or disapproval information regarding whether the current user, who is answering the question which includes content related to the acquired know-how, approves or disapproves of the acquired know-how.

3. In the information processing apparatus according to claim 2, The control unit is an information processing device that acquires the approval / disapproval information based on the current user's response to the question.

4. In the information processing apparatus according to claim 2, Equipped with additional memory, The control unit, upon acquiring the approval / disapproval information, associates the approval / disapproval information with the acquired know-how and stores it in the storage unit, thereby providing an information processing device.

5. In the information processing apparatus according to claim 4, The control unit, when the question contains content related to the acquired know-how, displays the provider of the acquired know-how and the approval / disapproval information together with the question, information processing device.

Images