system
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-05
- Publication Date
- 2026-06-17
AI Technical Summary
【0010】 「学習装置」とは、応答後に顧客から収集したフィードバックを用いて、解析装置と生成装置を継続的に改良し、パフォーマンスを向上させる装置である。
Smart Images
Figure 2026098668000001_ABST
Abstract
Claims
1. A terminal device for acquiring customer input data in real time, An analytical means that analyzes customer emotions based on acquired input data and identifies their emotional state, A generation means for generating an optimal response according to a specified emotional state, A response means for providing the generated response to the customer, A learning method for collecting feedback from customers after the response and improving the performance of the analysis device and generation device, A system that includes this.
2. The system according to claim 1, which acquires at least one of audio data, text data, and video data as input data.
3. The system according to claim 1, wherein the analysis device analyzes the customer's emotions using at least a natural language processing algorithm and a voice emotion analysis algorithm.