system
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-11
- Publication Date
- 2026-06-23
AI Technical Summary
【0005】 本発明は、顧客からの音声入力を受信し、それをテキストデータに変換する受信および変換手段を提供する。さらに、このテキストデータを自然言語処理技術を用いて要約し、カテゴリ分けを行う分析手段を含めることで、フィードバックの整理を可能とする。分析結果はデータベースに保存され、そこからトレンドを抽出し、改善提案を生成する生成手段を用いることで、迅速に運営者へ提案を提示する。これらの手段を組み合わせることで、顧客の声を効率的に反映した運営改善が可能となる。
Smart Images
Figure 2026101928000001_ABST
Abstract
Claims
1. A means of obtaining voice input from customers, means for converting the aforementioned voice input into text data, A means for analyzing, summarizing, and classifying the aforementioned text data, Means for storing the analysis results in an information storage device, A means of extracting trends based on stored information and creating improvement proposals, A means of showing the created improvement proposals to the manager, A system that includes a user interface installed on smartphones, providing administrators with visible suggestions.
2. The system according to claim 1, characterized in that the analysis means uses natural language processing technology to summarize and classify text data.
3. The system according to claim 1, characterized in that the generation means sets priorities for the created improvement suggestions and provides them to the administrator as visual information through a user interface.