system

Abstract

We provide the system. [Solution] A means for receiving operation instructions entered by a user via an information processing device, A means for generating relevant business information by referring to the user's attribute information based on the received operation instructions, A means of presenting the generated business information to the user, A means of identifying an individual by reading the user's identification information device and assisting in operations, A means of supporting the use of public resources by providing real-time congestion information and optimal usage times, A system that includes this.

Description

Technical Field

[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a method for controlling a persona chatbot, which is performed by at least one processor and includes steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] When a user performs a procedure required by a government agency, it is difficult to obtain necessary information accurately and quickly, resulting in problems such as delays and backtracking in the procedure. In addition, there is a problem that the work of confirming personal information required for the procedure is complicated, increasing the burden on users and staff.

Means for Solving the Problems

[0005] The present invention is a system that receives keywords input by a user via an electronic device, generates related processing information based on the keywords, and presents it to the user. Furthermore, by identifying an individual by reading the user's personal information device and assisting in the procedure, necessary procedure information can be provided quickly and accurately, and the personal identification procedure can also be made more efficient.

[0006] An "electronic device" is a device that allows a user to input information and displays information to assist in the process.

[0007] A "keyword" is a word or phrase that a user enters to identify information related to a procedure.

[0008] "Means of receiving information" refers to the function that acquires information entered by the user and processes it within the system.

[0009] "Attribute information" refers to information that includes user-specific data such as age, gender, season, and time of visit.

[0010] "Processing information" refers to a set of data generated by the system that includes detailed information and instructions useful for procedures required by the user.

[0011] "Personal information devices" refer to devices that electronically store users' personal information, including My Number cards and other identification documents.

[0012] "Means of assisting procedures" refers to specific functions or services that a system provides to support the user's progress through a procedure. [Brief explanation of the drawing]

[0013] [Figure 1] This is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] This is a conceptual diagram showing an example of the essential functions of a data processing device and a smart device according to the first embodiment. [Figure 3] This is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4] This is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] This is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] It is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] It is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] It is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] It shows an emotion map to which a plurality of emotions are mapped. [Figure 10] It shows an emotion map to which a plurality of emotions are mapped. [Figure 11] It is a sequence diagram showing the processing flow of the data processing system in Example 1. [Figure 12] It is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13] It is a sequence diagram showing the processing flow of the data processing system in Example 2 when an emotion engine is combined. [Figure 14] It is a sequence diagram showing the processing flow of the data processing system in Application Example 2 when an emotion engine is combined.

MODE FOR CARRYING OUT THE INVENTION

[0014] Hereinafter, an example of an embodiment of a system according to the technology of the present disclosure will be described according to the accompanying drawings.

[0015] First, the language used in the following description will be described.

[0016] In the following embodiments, the numbered processor (hereinafter simply referred to as "processor") may be one arithmetic unit or a combination of a plurality of arithmetic units. Also, the processor may be one type of arithmetic unit or a combination of a plurality of types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), and the like.

[0017] In the following embodiments, the numbered RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0018] In the following embodiments, the numbered storage is one or more non-volatile storage devices that store various programs and various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes, etc.

[0019] In the following embodiments, the numbered communication I / F (Interface) is an interface including a communication processor and an antenna, etc. The communication I / F controls communication between a plurality of computers. Examples of communication standards applied to the communication I / F include wireless communication standards including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark), etc.

[0020] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0021] [First Embodiment]

[0022] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0023] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0024] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0025] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0026] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0027] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0028] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0029] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0030] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0031] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0032] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0033] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0034] The present invention is a system that assists users in efficiently completing procedures at government offices. Specifically, it is a mechanism that allows users to input keywords via an electronic device and presents processing information based on that information. Embodiments of the present invention will be described in detail below.

[0035] Users use terminals installed at government offices to enter keywords related to specific procedures. These terminals are equipped with touch panels and keyboards, designed to allow users to easily input information. For example, entering words such as "resident registration" or "transfer of residence" will display the corresponding procedure flow.

[0036] The terminal sends user input data to the server. The server analyzes the received keywords and, referencing user attribute information (e.g., age, gender, time of visit), automatically generates the necessary procedural information. This generated information includes detailed information on required documents and procedures, which is displayed to the user through the terminal.

[0037] Furthermore, users can identify themselves using personal information devices such as My Number Cards. The terminal is equipped with a card reader, and when the user holds the card over it, the server quickly verifies their identity. This process improves the accuracy of the procedure and enhances user convenience.

[0038] For example, if a user enters "resident registration," the server will display a list of relevant legal requirements and necessary documents. It will also check the location and operating hours of specific service counters and provide information on expected congestion levels. This information is updated in real time, helping users complete the procedure at the most opportune time.

[0039] As described above, the system of the present invention is designed to streamline procedures at government offices and functions as an auxiliary tool for efficiently providing information to users and verifying their identity. This significantly reduces the time and effort required for user procedures and also reduces the workload on administrative staff.

[0040] The following describes the processing flow.

[0041] Step 1:

[0042] The user accesses the terminal and enters a keyword related to the procedure. The terminal receives the entered keyword and sends it to the server via the network.

[0043] Step 2:

[0044] The server receives keywords, and an AI agent performs analysis. This analysis includes referring to user attribute information (e.g., age, gender, past procedure history) to identify the most suitable procedure.

[0045] Step 3:

[0046] Based on the analysis results, the server generates the necessary procedural information. This information includes specific procedural steps, a list of required documents, and relevant laws and guidelines.

[0047] Step 4:

[0048] The server sends the generated information to the terminal. The terminal displays the received procedural information on its screen, presenting it to the user in a visually easy-to-understand manner.

[0049] Step 5:

[0050] The user verifies their identity by reviewing the information presented and holding their My Number Card over the terminal's card reader.

[0051] Step 6:

[0052] The terminal uses a card reader to read the information on the My Number Card and sends it to the server. The server then uses this information to identify the individual and provide further details to assist in the process of carrying out the appropriate procedures.

[0053] Step 7:

[0054] The server then instructs users who have completed identity verification on the specific steps they should take next. For example, this may include preparing certain documents, providing information on where to submit them, and guiding them on how to obtain additional information as needed.

[0055] Step 8:

[0056] The user follows the instructions from the server to complete the procedure. The terminal continues to provide necessary support information until the user completes the procedure.

[0057] (Example 1)

[0058] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0059] Traditional government procedures have been cumbersome, requiring users to verify necessary documents and procedures, and thus taking a lot of time. Furthermore, it can be difficult for users to choose the procedure that best suits them, and they may not be able to obtain appropriate information, leading to decreased efficiency.

[0060] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0061] In this invention, the server includes means for receiving a string entered via an information terminal, means for generating relevant work data by referring to user characteristic information based on the received string, and means for optimizing the work data using a generative model for string analysis. This makes it possible for users to easily obtain the information necessary to proceed with government procedures quickly and accurately.

[0062] An "information terminal" is a device used by users to input text or other information, and is equipped with a touch panel or keyboard.

[0063] A "string" refers to a combination of words or phrases entered by a user using an information terminal, and is used as a keyword for procedures or information retrieval.

[0064] "Means of receiving" refers to the process or mechanism by which a server receives a string of characters sent from an information terminal and begins processing it.

[0065] "User characteristic information" refers to data related to user attributes, including age, gender, and time of visit.

[0066] "Work data" refers to the necessary information and procedural steps related to a procedure, which are generated based on the received string and the user's characteristic information.

[0067] A "generative model" refers to algorithms and AI technologies used for parsing strings and generating working data, and is utilized to provide appropriate processing information.

[0068] An "individual identification device" is a device used to identify a user, and includes a reader for reading My Number cards and other personal information cards.

[0069] "Verification" refers to the procedure of authenticating who the user is based on the received individual identification information.

[0070] This invention is an information provision system for users to efficiently complete government procedures. The system consists of three main components: an information terminal, a server, and an individual identification device.

[0071] A terminal is a device operated by the user, providing an interface equipped with a touch panel or keyboard. The user enters keywords through the terminal, and this information is used for subsequent processing. The terminals used are equipped with a common operating system and provide an easy-to-use user interface (UI). Specific examples of keywords entered by the user include "resident registration" and "transfer of residence."

[0072] The server is responsible for receiving and processing data sent from the terminal. The server uses a generative AI model to analyze the received keywords and compare them with the user's attribute information to generate optimal procedural information. This process is based on processing logic using programming languages ​​such as Python and Java (registered trademark) running on the server side. The generated information includes the procedural flow, a list of required documents, and information on the contact point for the procedure.

[0073] Furthermore, the terminal is equipped with an individual identification device, which users use to identify themselves. For example, by reading the My Number Card, the server can quickly identify the user and verify their identity. Through this identification process, the accuracy and security of the procedure are ensured. As a specific example, a prompt message could be a request such as, "Please tell me the procedure required to obtain a resident certificate."

[0074] In summary, this system provides users with quick and accurate procedural information, reducing the time and effort required for procedures at government offices.

[0075] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0076] Step 1:

[0077] Users approach an information terminal installed at the government office and enter keywords related to the procedure. This input is done using a touch panel or keyboard. Specific examples of entered strings include "resident registration" and "transfer of residence." The terminal processes the entered strings as digital data and sends that data to a server.

[0078] Step 2:

[0079] The terminal sends user input data to the server. The specific process involves securely sending the input string to the server via an encryption protocol (e.g., HTTPS). The output is the encrypted string data received by the server.

[0080] Step 3:

[0081] The server decodes the string data received from the terminal and compares it with the database. Using a generative AI model, the server analyzes this string to identify relevant legal information and procedural requirements. User attribute information (e.g., age, gender, visit time) is also considered during this process. The output is specific procedural information directed at the user.

[0082] Step 4:

[0083] The server generates procedural information based on the analysis results. This information includes a list of required documents, a procedure flow chart, and contact information for the procedure. The server then sends this information to the terminal, providing it in a visually verifiable format for the user. The output is detailed procedure information tailored to the user.

[0084] Step 5:

[0085] The terminal displays procedure information received from the server. The user proceeds with the procedure by referring to this information. Specifically, the terminal displays step-by-step instructions and related document information on the screen, prompting the user for the next action. The output is a visual representation of the procedure steps that the user can review.

[0086] Step 6:

[0087] The user reviews the presented procedural information and takes the necessary actions. For example, they might take steps to gather the required documents. Here, the user acts on the information they have reviewed to carry out the actual procedures.

[0088] (Application Example 1)

[0089] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0090] In urban areas, using public services is burdensome for citizens due to long waiting times caused by congestion and complicated procedures. Furthermore, citizens often have difficulty obtaining the information they need, hindering the efficient use of public services. This results in decreased convenience for citizens and hinders the optimal utilization of public resources.

[0091] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0092] In this invention, the server includes means for receiving operation instructions entered by a user via an information processing device, means for generating relevant business information by referring to the user's attribute information based on the received operation instructions, and means for supporting the use of public resources by presenting real-time congestion status and optimal usage times. This makes it possible to promote the efficient use of public services and improve convenience for citizens.

[0093] A "user" is a person who inputs operation instructions through an information processing device and obtains various types of business information.

[0094] An "information processing device" is a device used by users to input operating instructions, and is a terminal equipped with a keyboard or touch panel.

[0095] "Operation instructions" refer to input data issued by an information processing device to identify the information or procedures requested by the user.

[0096] "User attribute information" refers to information such as the user's age, gender, place of residence, and time of visit, and is data that is referenced when generating business information.

[0097] "Business information" refers to information about the specific flow and necessary documents related to the procedures and services requested by the user.

[0098] An "identification device" is a card or device used to identify an individual user, and the information is entered through a card reader.

[0099] "Public resources" refer to public services and facilities used by citizens, such as government offices, libraries, parks, and garbage collection services.

[0100] "Real-time congestion status" refers to information about the current number of users and waiting times, and is data that helps users determine the optimal time to use the service.

[0101] "Optimal usage time" refers to the time of day that is suitable for users to complete their desired procedures smoothly.

[0102] This invention provides a system to facilitate the use of public services in urban areas. The system mainly consists of a server and an information processing device, and its purpose is to provide users with necessary information in real time.

[0103] When the server receives operation instructions from the information processing device, it refers to the user's attribute information based on those instructions and generates relevant business information. This business information includes not only the required procedure flow and necessary documents, but also real-time congestion status of public resources and optimal usage times. The server aggregates this information and presents the user with the most suitable suggestions.

[0104] An information processing device is a terminal used by users to input operating instructions, and common examples include smartphones and smart glasses. The terminal receives voice commands using a voice recognition API (e.g., a voice recognition service) and sends the input information to a server. It also features a display with a haptic interface, providing a means of visually presenting information to the user.

[0105] Furthermore, users can identify themselves by holding an identification device (e.g., a personal identification card) over the information processing device. This allows the server to identify who the user is and provide more personalized information quickly.

[0106] For example, if a user wants to know about park events on the weekend, they can simply voice-input "Park events this weekend" into their smartphone, and the server will aggregate and present information about events scheduled for that day. Weather forecasts and crowd predictions are also provided simultaneously, allowing the user to create the optimal visit plan.

[0107] The generating AI model uses the following prompt to create an optimal plan tailored to the user: "As a resident of a smart city, I would like to know the next garbage collection date and information about park events this weekend. Please provide relevant information in real time." In this way, the system provides advanced information in response to user requests, contributing to the efficient use of public resources.

[0108] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0109] Step 1:

[0110] The terminal receives operation instructions from the user via voice or text. The terminal uses a speech recognition API to convert the user's voice input into text data and interpret it as an operation instruction. This input data is then sent to the server for use in the next step.

[0111] Step 2:

[0112] The server analyzes the operation instructions received from the terminal and retrieves the corresponding user attribute information from the database. Based on the analyzed data, relevant business information is automatically generated. This business information includes the specific flow of the services and procedures requested by the user.

[0113] Step 3:

[0114] The server performs data calculations to predict the congestion level of public resources and the optimal usage time in real time. It uses current user numbers, time of day, and historical usage trend data as input. This allows it to calculate information such as the optimal timing for users to visit.

[0115] Step 4:

[0116] The server sends the generated business information and congestion forecast information to the terminal. This prepares the terminal to visually present the information to the user. The terminal organizes the information in an easy-to-read format and displays it in a way that is easy for the user to understand.

[0117] Step 5:

[0118] The user reviews the information displayed on the terminal and, if necessary, uses an identification device to authenticate themselves. The terminal reads this information and sends it to the server. Based on the received data, the server authenticates the user and provides additional information tailored to their individual needs.

[0119] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0120] This invention is a system that helps users complete procedures at government offices more efficiently and comfortably, and by combining it with an emotion engine, it provides services that respond to the user's emotional state. This system mainly consists of the following elements.

[0121] The user enters keywords related to the procedure through the device. The device senses the user's voice and facial expressions and sends this data to the emotion engine. The emotion engine analyzes this data and recognizes the user's emotional state. At this stage, it determines whether the user is feeling irritated, anxious, etc.

[0122] The server receives keywords sent from the terminal and analyzes them along with the user's attribute information. Based on this analysis, it generates information about the procedures the user needs. The generated information is optimized according to the user's emotional state. For example, if the emotion engine determines that the user is feeling anxious, it can add methods to explain the procedures clearly and step-by-step, or add a simple procedural guide.

[0123] As a concrete example, consider a case where a user enters the keyword "transfer." In this case, the terminal can detect the user's restlessness from their facial expression. The server not only displays the necessary documents and the location of service counters, but also, taking into account the results of the emotion engine, provides encouraging messages and advice to help them relax.

[0124] Furthermore, by holding their My Number Card over the terminal during the process, the server identifies the user. This allows for the rapid provision of detailed information and suggestions for the next steps required for the process.

[0125] Through these processes, users can proceed with government procedures more comfortably, while simultaneously reducing the burden on government officials. The system of the present invention aims to improve the efficiency of procedures and the user experience by understanding the user's emotions and enabling flexible service provision that responds to them.

[0126] The following describes the processing flow.

[0127] Step 1:

[0128] The user accesses a terminal installed at the government office and enters keywords related to the procedure. The terminal uses voice recognition and camera functions to detect the user's emotional state in real time and transmits it to the emotion engine.

[0129] Step 2:

[0130] The server receives keywords and sentiment data sent from the terminal. The server analyzes the keywords, refers to the user's attribute information, and generates relevant procedural information. This generation includes individually optimized procedural flows.

[0131] Step 3:

[0132] The emotion engine analyzes the user's emotional state, and the server adjusts procedural information based on that emotion. For example, for a user experiencing stress, the procedural information is explained concisely and step-by-step, and reassuring messages are added.

[0133] Step 4:

[0134] The server sends the coordinated procedure information to the terminal. The terminal displays this information in an easy-to-understand format for the user. This display includes text, visual guidelines, and voice assistant support.

[0135] Step 5:

[0136] The user confirms the procedure information and, if necessary, holds their My Number Card over the terminal. The terminal's card reader reads the user's personal information and sends it to the server.

[0137] Step 6:

[0138] The server verifies the user's identity based on their personal information to ensure the accuracy of the procedure. It then generates specific next steps and additional support information, which it sends to the user's device.

[0139] Step 7:

[0140] The terminal guides the user through the next procedural step visually and audibly, based on instructions from the server. If necessary, it provides additional advice to help the user complete the procedure in an emotionally optimal state.

[0141] Step 8:

[0142] The user follows the instructions on the device and receives support from the emotion engine's feedback as needed. Once the procedure is complete, the device displays a confirmation message to the user to notify them of the completion.

[0143] (Example 2)

[0144] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0145] To address the problem of complex and stressful government procedures, we aim to provide a system that offers appropriate support tailored to the user's emotional state, enabling them to complete procedures efficiently and comfortably.

[0146] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0147] In this invention, the server includes means for receiving a string input by the user via an information processing device, means for generating relevant operation data by referring to the individual's attribute data based on the received string, and means for analyzing the user's emotional state using emotion analysis means and optimizing the generated operation data based on the analysis results. This makes it possible to provide information that corresponds to the user's emotions and to carry out procedures more smoothly.

[0148] An "information processing device" is a general electronic device that has the function of allowing users to input data and perform various operations and processes.

[0149] A "string" is a series of characters that a user inputs into an information processing device to indicate a procedure or operation.

[0150] "Personal attribute data" refers to information unique to a user, such as their age, address, and occupation, and is used to optimize procedures.

[0151] "Operation data" refers to specific information provided to the user, including information and instructions necessary for the procedure.

[0152] "Emotional analysis methods" refer to technologies and algorithms that analyze a user's facial expressions and tone of voice to accurately determine their current emotional state.

[0153] "Identification information devices" are devices used to read a user's personal information and identify the individual, and include, for example, ID card readers.

[0154] In order to implement this invention, it is first necessary to prepare an information processing device for users to input information related to procedures at government offices. This can be a general electronic device that the user can operate, such as a personal computer, tablet, or smartphone.

[0155] The information processing device is equipped with cameras and microphones to detect voice and facial expressions, allowing it to acquire the user's emotional state in real time. This emotional data is then analyzed using emotion analysis tools. This emotion analysis employs algorithms that analyze changes in voice tone and facial movements.

[0156] The terminal sends a string of characters related to the procedure entered by the user to the server. The server receives the string, refers to the user's attribute database, and generates the operation data necessary for the procedure. This operation data includes information about the procedure steps and related documents. Furthermore, the generated operation data is optimized based on the results of sentiment analysis. For example, if the user is feeling anxious, the procedure explanation will be made more detailed.

[0157] Furthermore, users are identified using identification devices. This allows for personalized procedures and prompt presentation of necessary next steps.

[0158] As a concrete example, consider the case where a user enters the string "change of address." In this case, the terminal senses the user's emotional state from their facial expression, and the server provides a list of documents required for the address change and the procedure flow as operational data. At the same time, a message such as "Don't worry, this procedure will proceed smoothly" is displayed to users who may be feeling anxious.

[0159] An example of a prompt for a generating AI model would be: "Consider the best way to handle a procedure at a government office, taking into account the user's emotional state. Suggest what services would be appropriate to provide if the user is feeling frustrated and what services would be appropriate if the user is feeling anxious."

[0160] Thus, the system of the present invention accurately analyzes the user's emotions and provides personalized information and support accordingly, making it possible to efficiently carry out procedures at government offices.

[0161] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0162] Step 1:

[0163] The user inputs a string of characters related to a procedure via an information processing device. This string indicates the procedure the user wishes to process at the government office. For example, by entering keywords such as "change of address" or "moving in," the user attempts to access the necessary procedure. The terminal receives this input and prepares the data for the next processing step.

[0164] Step 2:

[0165] The device senses the user's voice and facial expressions and transmits this data to an emotion analysis system. The camera captures the user's face, and the microphone records the user's voice. Emotion analysis infers the emotional state from factors such as the pitch and speed of the voice and facial movements. Using this input data, the emotion analysis algorithm outputs the user's emotional state.

[0166] Step 3:

[0167] The server receives the string sent from the terminal and the results of sentiment analysis, and then refers to the personal attribute database. Here, pre-registered attribute data related to the user is used. Based on this, the server generates operation data appropriate to the user's context. This operation data includes details of the relevant procedure and related instructions.

[0168] Step 4:

[0169] The server optimizes the generated operation data according to the sentiment analysis results. If the emotional state indicates anxiety, additional explanations are added to the data to facilitate understanding. For example, detailed explanations or comforting messages are added to each step of the procedure. This optimized operation data is then generated as output.

[0170] Step 5:

[0171] The terminal presents the user with optimized operation data received from the server. Visual icons and concise step-by-step instructions are displayed to help the user easily understand the procedure. Furthermore, advice and messages tailored to the user's emotional state are displayed on the screen, allowing the user to proceed with the procedure with greater confidence.

[0172] Step 6:

[0173] The user identifies themselves using an identification device, such as an ID card reader. This authentication step allows the server to check the user's previous records and current progress and suggest the next necessary action. In this process, the server matches relevant data using the user's identification information and outputs the next steps based on the identified information.

[0174] (Application Example 2)

[0175] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as a "server" and the smart device 14 as a "terminal".

[0176] In modern society, procedures that users must perform at public institutions and in urban environments are often complicated and stressful. Therefore, there is a need to support smooth procedures while considering the emotional state of users. In particular, flexible service provision that takes users' feelings into consideration is necessary. Conventional systems have the problem of not being able to provide guidance that reflects emotional states, and thus failing to adequately reduce the burden on users.

[0177] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0178] In this invention, the server includes means for receiving language information input by the user via an information processing device, means for acquiring the user's biometric information using sensors and analyzing the user's emotional state, and means for generating communication information suitable for the user based on the analyzed emotional state. This makes it possible to appropriately grasp the user's emotional state and provide optimal service guidance accordingly.

[0179] An "information processing device" is an electronic device that takes user input and processes that information.

[0180] "Linguistic information" refers to information expressed through text or speech input by the user.

[0181] A "user" is a person who uses a system or device to receive a service.

[0182] "Attribute information" refers to data that shows the characteristics and profiles of individual users.

[0183] "Biometric information" refers to data obtained from the user's body that indicates their emotions and state.

[0184] A "sensor" is a device that measures physical phenomena to acquire information.

[0185] "Means for analyzing emotional states" refers to methods for determining a user's emotions based on acquired biometric information.

[0186] "Communication information" refers to information generated by a system to facilitate smooth interaction with users.

[0187] "Information means" refers to devices and applications used to identify individuals and provide information.

[0188] "Instructions" refer to guidance or guidelines for specific actions or content.

[0189] "Instructional information" refers to specific instructions and information provided to users to help them complete procedures or achieve their goals.

[0190] The system for implementing this invention mainly consists of a user, a server, and a terminal. The user inputs linguistic information related to the procedure using an information processing device. The terminal acquires the user's biometric information using its built-in camera and sensors and transmits this information to the server. Based on this data, the server uses a generative AI model to analyze the user's emotional state and generates communication information appropriate to that state.

[0191] The server executes emotion engines and analysis algorithms based on the data it processes. For example, if the user is feeling anxious, it generates instructions in a gentle voice or visual information. These instructions are provided to the user through a voice output device or display.

[0192] As a concrete example, consider a scenario where a user visits the city hall to obtain a resident registration certificate. When the user puts on smart glasses and approaches the counter, sensors in the glasses detect the user's facial expression and send that information to a server. The server analyzes the user's expression as indicating anxiety and displays an appropriate message of encouragement and specific procedural guidance on the screen.

[0193] Example prompt for a generative AI model: "Design an algorithm that analyzes user facial expression data and generates optimal procedural information (e.g., encouraging messages, procedural guides) based on the user's emotions, displaying it on smart glasses."

[0194] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0195] Step 1:

[0196] The user inputs linguistic information via an information processing device. Here, the user inputs specific procedure details and clearly indicates the desired service. The entered text information is received by the terminal and sent as data to the server. After receiving this input data, the server prepares for analysis.

[0197] Step 2:

[0198] The device acquires the user's biometric information using sensors. The camera and various sensors detect the user's facial expressions and voice, converting them into digital data. This biometric information is sent to a server in real time and used for emotion analysis. The output of this step is the raw data indicating the user's emotional state.

[0199] Step 3:

[0200] Based on the biometric and linguistic information received by the server, a generative AI model is used to analyze the user's emotional state. A data analysis algorithm processes this input data to determine the user's current emotional state. The analysis results are output as an index indicating the user's specific emotions (e.g., anxiety, reassurance).

[0201] Step 4:

[0202] The server generates communication information tailored to the user based on the analysis results. At this stage, the generating AI model creates appropriate messages and instructions to ensure a better user experience. This output information provides a customized guide based on the user's current emotional state.

[0203] Step 5:

[0204] The generated communication information is presented to the user through the terminal. Audio guides and visual information are presented to the user via an audio output device and display. This allows the user to proceed with the procedure with confidence. The output is embodied as specific guidance for the user.

[0205] Step 6:

[0206] User guidance is continuously fed back based on their situation. For example, new instructions and information are provided sequentially as the user progresses through the process. The server re-analyzes the data as needed to maintain the optimal response.

[0207] In this way, the system can sense the user's emotional state in real time and respond individually, making the process smoother and more comfortable.

[0208] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0209] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0210] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0211] [Second Embodiment]

[0212] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0213] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0214] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0215] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0216] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0217] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0218] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0219] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0220] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0221] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0222] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0223] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0224] The present invention is a system that assists users in efficiently completing procedures at government offices. Specifically, it is a mechanism that allows users to input keywords via an electronic device and presents processing information based on that information. Embodiments of the present invention will be described in detail below.

[0225] Users use terminals installed at government offices to enter keywords related to specific procedures. These terminals are equipped with touch panels and keyboards, designed to allow users to easily input information. For example, entering words such as "resident registration" or "transfer of residence" will display the corresponding procedure flow.

[0226] The terminal sends user input data to the server. The server analyzes the received keywords and, referencing user attribute information (e.g., age, gender, time of visit), automatically generates the necessary procedural information. This generated information includes detailed information on required documents and procedures, which is displayed to the user through the terminal.

[0227] Furthermore, users can identify themselves using personal information devices such as My Number Cards. The terminal is equipped with a card reader, and when the user holds the card over it, the server quickly verifies their identity. This process improves the accuracy of the procedure and enhances user convenience.

[0228] For example, if a user enters "resident registration," the server will display a list of relevant legal requirements and necessary documents. It will also check the location and operating hours of specific service counters and provide information on expected congestion levels. This information is updated in real time, helping users complete the procedure at the most opportune time.

[0229] As described above, the system of the present invention is designed to streamline procedures at government offices and functions as an auxiliary tool for efficiently providing information to users and verifying their identity. This significantly reduces the time and effort required for user procedures and also reduces the workload on administrative staff.

[0230] The following describes the processing flow.

[0231] Step 1:

[0232] The user accesses the terminal and enters a keyword related to the procedure. The terminal receives the entered keyword and sends it to the server via the network.

[0233] Step 2:

[0234] The server receives keywords, and an AI agent performs analysis. This analysis includes referring to user attribute information (e.g., age, gender, past procedure history) to identify the most suitable procedure.

[0235] Step 3:

[0236] Based on the analysis results, the server generates the necessary procedural information. This information includes specific procedural steps, a list of required documents, and relevant laws and guidelines.

[0237] Step 4:

[0238] The server sends the generated information to the terminal. The terminal displays the received procedural information on its screen, presenting it to the user in a visually easy-to-understand manner.

[0239] Step 5:

[0240] The user verifies their identity by reviewing the information presented and holding their My Number Card over the terminal's card reader.

[0241] Step 6:

[0242] The terminal uses a card reader to read the information on the My Number Card and sends it to the server. The server then uses this information to identify the individual and provide further details to assist in the process of carrying out the appropriate procedures.

[0243] Step 7:

[0244] The server then instructs users who have completed identity verification on the specific steps they should take next. For example, this may include preparing certain documents, providing information on where to submit them, and guiding them on how to obtain additional information as needed.

[0245] Step 8:

[0246] The user follows the instructions from the server to complete the procedure. The terminal continues to provide necessary support information until the user completes the procedure.

[0247] (Example 1)

[0248] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0249] Traditional government procedures have been cumbersome, requiring users to verify necessary documents and procedures, and thus taking a lot of time. Furthermore, it can be difficult for users to choose the procedure that best suits them, and they may not be able to obtain appropriate information, leading to decreased efficiency.

[0250] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0251] In this invention, the server includes means for receiving a string entered via an information terminal, means for generating relevant work data by referring to user characteristic information based on the received string, and means for optimizing the work data using a generative model for string analysis. This makes it possible for users to easily obtain the information necessary to proceed with government procedures quickly and accurately.

[0252] An "information terminal" is a device used by users to input text or other information, and is equipped with a touch panel or keyboard.

[0253] A "string" refers to a combination of words or phrases entered by a user using an information terminal, and is used as a keyword for procedures or information retrieval.

[0254] "Means of receiving" refers to the process or mechanism by which a server receives a string of characters sent from an information terminal and begins processing it.

[0255] "User characteristic information" refers to data related to user attributes, including age, gender, and time of visit.

[0256] "Work data" refers to the necessary information and procedural steps related to a procedure, which are generated based on the received string and the user's characteristic information.

[0257] A "generative model" refers to algorithms and AI technologies used for parsing strings and generating working data, and is utilized to provide appropriate processing information.

[0258] An "individual identification device" is a device used to identify a user, and includes a reader for reading My Number cards and other personal information cards.

[0259] "Verification" refers to the procedure of authenticating who the user is based on the received individual identification information.

[0260] This invention is an information provision system for users to efficiently complete government procedures. The system consists of three main components: an information terminal, a server, and an individual identification device.

[0261] A terminal is a device operated by the user, providing an interface equipped with a touch panel or keyboard. The user enters keywords through the terminal, and this information is used for subsequent processing. The terminals used are equipped with a common operating system and provide an easy-to-use user interface (UI). Specific examples of keywords entered by the user include "resident registration" and "transfer of residence."

[0262] The server is responsible for receiving and processing data sent from the terminal. The server uses a generative AI model to analyze the received keywords and compare them with the user's attribute information to generate optimal procedural information. This process is based on processing logic using programming languages ​​such as Python and Java, running on the server side. The generated information includes the procedural flow, a list of required documents, and information about the contact point for the procedure.

[0263] Furthermore, the terminal is equipped with an individual identification device, which users use to identify themselves. For example, by reading the My Number Card, the server can quickly identify the user and verify their identity. Through this identification process, the accuracy and security of the procedure are ensured. As a specific example, a prompt message could be a request such as, "Please tell me the procedure required to obtain a resident certificate."

[0264] In summary, this system provides users with quick and accurate procedural information, reducing the time and effort required for procedures at government offices.

[0265] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0266] Step 1:

[0267] Users approach an information terminal installed at the government office and enter keywords related to the procedure. This input is done using a touch panel or keyboard. Specific examples of entered strings include "resident registration" and "transfer of residence." The terminal processes the entered strings as digital data and sends that data to a server.

[0268] Step 2:

[0269] The terminal sends user input data to the server. The specific process involves securely sending the input string to the server via an encryption protocol (e.g., HTTPS). The output is the encrypted string data received by the server.

[0270] Step 3:

[0271] The server decodes the string data received from the terminal and compares it with the database. Using a generative AI model, the server analyzes this string to identify relevant legal information and procedural requirements. User attribute information (e.g., age, gender, visit time) is also considered during this process. The output is specific procedural information directed at the user.

[0272] Step 4:

[0273] The server generates procedural information based on the analysis results. This information includes a list of required documents, a procedure flow chart, and contact information for the procedure. The server then sends this information to the terminal, providing it in a visually verifiable format for the user. The output is detailed procedure information tailored to the user.

[0274] Step 5:

[0275] The terminal displays procedure information received from the server. The user proceeds with the procedure by referring to this information. Specifically, the terminal displays step-by-step instructions and related document information on the screen, prompting the user for the next action. The output is a visual representation of the procedure steps that the user can review.

[0276] Step 6:

[0277] The user reviews the presented procedural information and takes the necessary actions. For example, they might take steps to gather the required documents. Here, the user acts on the information they have reviewed to carry out the actual procedures.

[0278] (Application Example 1)

[0279] Next, Application Example 1 will be described. In the following description, the data processing device 12 is referred to as a "server", and the smart glasses 214 are referred to as a "terminal".

[0280] The use of public services in urban areas has become a burden for citizens due to waiting times caused by congestion and the complexity of procedures. In many cases, it is also difficult for citizens to obtain the information they need, which hinders the efficient use of public services. As a result, there are problems in that the convenience of citizens is reduced and the optimal utilization of public resources is inhibited.

[0281] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0282] In this invention, the server includes means for receiving an operation instruction input by a user via an information processing device, means for generating relevant business information by referring to the user's attribute information based on the received operation instruction, and means for assisting the use of public resources by presenting real-time congestion status and optimal usage time. As a result, it becomes possible to promote the efficient use of public services and improve the convenience of citizens.

[0283] A "user" is a person who inputs an operation instruction through an information processing device and obtains various business information.

[0284] An "information processing device" is a device for a user to input an operation instruction, and is a terminal equipped with a keyboard or a touch panel.

[0285] An "operation instruction" is input data issued from an information processing device to specify information or procedures required by a user.

[0286] "User attribute information" is information such as the user's age, gender, place of residence, and visiting time zone, and is data referred to when generating business information.

[0287] "Business information" refers to information about the specific flow and necessary documents related to the procedures and services requested by the user.

[0288] An "identification device" is a card or device used to identify an individual user, and the information is entered through a card reader.

[0289] "Public resources" refer to public services and facilities used by citizens, such as government offices, libraries, parks, and garbage collection services.

[0290] "Real-time congestion status" refers to information about the current number of users and waiting times, and is data that helps users determine the optimal time to use the service.

[0291] "Optimal usage time" refers to the time of day that is suitable for users to complete their desired procedures smoothly.

[0292] This invention provides a system to facilitate the use of public services in urban areas. The system mainly consists of a server and an information processing device, and its purpose is to provide users with necessary information in real time.

[0293] When the server receives operation instructions from the information processing device, it refers to the user's attribute information based on those instructions and generates relevant business information. This business information includes not only the required procedure flow and necessary documents, but also real-time congestion status of public resources and optimal usage times. The server aggregates this information and presents the user with the most suitable suggestions.

[0294] An information processing device is a terminal used by users to input operating instructions, and common examples include smartphones and smart glasses. The terminal receives voice commands using a voice recognition API (e.g., a voice recognition service) and sends the input information to a server. It also features a display with a haptic interface, providing a means of visually presenting information to the user.

[0295] Furthermore, users can identify themselves by holding an identification device (e.g., a personal identification card) over the information processing device. This allows the server to identify who the user is and provide more personalized information quickly.

[0296] For example, if a user wants to know about park events on the weekend, they can simply voice-input "Park events this weekend" into their smartphone, and the server will aggregate and present information about events scheduled for that day. Weather forecasts and crowd predictions are also provided simultaneously, allowing the user to create the optimal visit plan.

[0297] The generating AI model uses the following prompt to create an optimal plan tailored to the user: "As a resident of a smart city, I would like to know the next garbage collection date and information about park events this weekend. Please provide relevant information in real time." In this way, the system provides advanced information in response to user requests, contributing to the efficient use of public resources.

[0298] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0299] Step 1:

[0300] The terminal receives operation instructions from the user via voice or text. The terminal uses a speech recognition API to convert the user's voice input into text data and interpret it as an operation instruction. This input data is then sent to the server for use in the next step.

[0301] Step 2:

[0302] The server analyzes the operation instructions received from the terminal and retrieves the corresponding user attribute information from the database. Based on the analyzed data, relevant business information is automatically generated. This business information includes the specific flow of the services and procedures requested by the user.

[0303] Step 3:

[0304] The server performs data calculations to predict the congestion status and optimal utilization time of public resources in real time. It uses the current number of users, time period, and past usage trend data as inputs. Based on this, information such as the optimal timing of access to be provided to the user is calculated.

[0305] Step 4:

[0306] The server transmits the generated business information and congestion prediction information to the terminal. As a result, the terminal prepares to visually present the information to the user. The terminal arranges the information in an easy-to-see manner and displays it in a form that is easy for the user to understand.

[0307] Step 5:

[0308] The user checks the information presented on the terminal and, if necessary, holds the identification information device to perform personal authentication. The terminal reads this and transmits it to the server. The server performs the user's personal authentication based on the received data and provides additional information tailored to the individual needs.

[0309] Furthermore, an emotion engine for estimating the user's emotion may be combined. That is, the specific processing unit 290 may estimate the user's emotion using the emotion specific model 59 and perform specific processing using the user's emotion.

[0310] The present invention is a system that supports a user to perform procedures at a government office more efficiently and comfortably, and provides services according to the user's emotional state by combining an emotion engine. This system is mainly composed of the following elements.

[0311] The user enters keywords related to the procedure through the device. The device senses the user's voice and facial expressions and sends this data to the emotion engine. The emotion engine analyzes this data and recognizes the user's emotional state. At this stage, it determines whether the user is feeling irritated, anxious, etc.

[0312] The server receives keywords sent from the terminal and analyzes them along with the user's attribute information. Based on this analysis, it generates information about the procedures the user needs. The generated information is optimized according to the user's emotional state. For example, if the emotion engine determines that the user is feeling anxious, it can add methods to explain the procedures clearly and step-by-step, or add a simple procedural guide.

[0313] As a concrete example, consider a case where a user enters the keyword "transfer." In this case, the terminal can detect the user's restlessness from their facial expression. The server not only displays the necessary documents and the location of service counters, but also, taking into account the results of the emotion engine, provides encouraging messages and advice to help them relax.

[0314] Furthermore, by holding their My Number Card over the terminal during the process, the server identifies the user. This allows for the rapid provision of detailed information and suggestions for the next steps required for the process.

[0315] Through these processes, users can proceed with government procedures more comfortably, while simultaneously reducing the burden on government officials. The system of the present invention aims to improve the efficiency of procedures and the user experience by understanding the user's emotions and enabling flexible service provision that responds to them.

[0316] The following describes the processing flow.

[0317] Step 1:

[0318] The user accesses a terminal installed at the government office and enters keywords related to the procedure. The terminal uses voice recognition and camera functions to detect the user's emotional state in real time and transmits it to the emotion engine.

[0319] Step 2:

[0320] The server receives keywords and sentiment data sent from the terminal. The server analyzes the keywords, refers to the user's attribute information, and generates relevant procedural information. This generation includes individually optimized procedural flows.

[0321] Step 3:

[0322] The emotion engine analyzes the user's emotional state, and the server adjusts procedural information based on that emotion. For example, for a user experiencing stress, the procedural information is explained concisely and step-by-step, and reassuring messages are added.

[0323] Step 4:

[0324] The server sends the coordinated procedure information to the terminal. The terminal displays this information in an easy-to-understand format for the user. This display includes text, visual guidelines, and voice assistant support.

[0325] Step 5:

[0326] The user confirms the procedure information and, if necessary, holds their My Number Card over the terminal. The terminal's card reader reads the user's personal information and sends it to the server.

[0327] Step 6:

[0328] The server verifies the user's identity based on their personal information to ensure the accuracy of the procedure. It then generates specific next steps and additional support information, which it sends to the user's device.

[0329] Step 7:

[0330] The terminal guides the user through the next procedural step visually and audibly, based on instructions from the server. If necessary, it provides additional advice to help the user complete the procedure in an emotionally optimal state.

[0331] Step 8:

[0332] The user follows the instructions on the device and receives support from the emotion engine's feedback as needed. Once the procedure is complete, the device displays a confirmation message to the user to notify them of the completion.

[0333] (Example 2)

[0334] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0335] To address the problem of complex and stressful government procedures, we aim to provide a system that offers appropriate support tailored to the user's emotional state, enabling them to complete procedures efficiently and comfortably.

[0336] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0337] In this invention, the server includes means for receiving a string input by the user via an information processing device, means for generating relevant operation data by referring to the individual's attribute data based on the received string, and means for analyzing the user's emotional state using emotion analysis means and optimizing the generated operation data based on the analysis results. This makes it possible to provide information that corresponds to the user's emotions and to carry out procedures more smoothly.

[0338] An "information processing device" is a general electronic device that has the function of allowing users to input data and perform various operations and processes.

[0339] A "string" is a series of characters that a user inputs into an information processing device to indicate a procedure or operation.

[0340] "Personal attribute data" refers to information unique to a user, such as their age, address, and occupation, and is used to optimize procedures.

[0341] "Operation data" refers to specific information provided to the user, including information and instructions necessary for the procedure.

[0342] "Emotional analysis methods" refer to technologies and algorithms that analyze a user's facial expressions and tone of voice to accurately determine their current emotional state.

[0343] "Identification information devices" are devices used to read a user's personal information and identify the individual, and include, for example, ID card readers.

[0344] In order to implement this invention, it is first necessary to prepare an information processing device for users to input information related to procedures at government offices. This can be a general electronic device that the user can operate, such as a personal computer, tablet, or smartphone.

[0345] The information processing device is equipped with cameras and microphones to detect voice and facial expressions, allowing it to acquire the user's emotional state in real time. This emotional data is then analyzed using emotion analysis tools. This emotion analysis employs algorithms that analyze changes in voice tone and facial movements.

[0346] The terminal sends a string of characters related to the procedure entered by the user to the server. The server receives the string, refers to the user's attribute database, and generates the operation data necessary for the procedure. This operation data includes information about the procedure steps and related documents. Furthermore, the generated operation data is optimized based on the results of sentiment analysis. For example, if the user is feeling anxious, the procedure explanation will be made more detailed.

[0347] Furthermore, users are identified using identification devices. This allows for personalized procedures and prompt presentation of necessary next steps.

[0348] As a concrete example, consider the case where a user enters the string "change of address." In this case, the terminal senses the user's emotional state from their facial expression, and the server provides a list of documents required for the address change and the procedure flow as operational data. At the same time, a message such as "Don't worry, this procedure will proceed smoothly" is displayed to users who may be feeling anxious.

[0349] An example of a prompt for a generating AI model would be: "Consider the best way to handle a procedure at a government office, taking into account the user's emotional state. Suggest what services would be appropriate to provide if the user is feeling frustrated and what services would be appropriate if the user is feeling anxious."

[0350] Thus, the system of the present invention accurately analyzes the user's emotions and provides personalized information and support accordingly, making it possible to efficiently carry out procedures at government offices.

[0351] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0352] Step 1:

[0353] The user inputs a string of characters related to a procedure via an information processing device. This string indicates the procedure the user wishes to process at the government office. For example, by entering keywords such as "change of address" or "moving in," the user attempts to access the necessary procedure. The terminal receives this input and prepares the data for the next processing step.

[0354] Step 2:

[0355] The device senses the user's voice and facial expressions and transmits this data to an emotion analysis system. The camera captures the user's face, and the microphone records the user's voice. Emotion analysis infers the emotional state from factors such as the pitch and speed of the voice and facial movements. Using this input data, the emotion analysis algorithm outputs the user's emotional state.

[0356] Step 3:

[0357] The server receives the string sent from the terminal and the results of sentiment analysis, and then refers to the personal attribute database. Here, pre-registered attribute data related to the user is used. Based on this, the server generates operation data appropriate to the user's context. This operation data includes details of the relevant procedure and related instructions.

[0358] Step 4:

[0359] The server optimizes the generated operation data according to the sentiment analysis results. If the emotional state indicates anxiety, additional explanations are added to the data to facilitate understanding. For example, detailed explanations or comforting messages are added to each step of the procedure. This optimized operation data is then generated as output.

[0360] Step 5:

[0361] The terminal presents the user with optimized operation data received from the server. Visual icons and concise step-by-step instructions are displayed to help the user easily understand the procedure. Furthermore, advice and messages tailored to the user's emotional state are displayed on the screen, allowing the user to proceed with the procedure with greater confidence.

[0362] Step 6:

[0363] The user identifies themselves using an identification device, such as an ID card reader. This authentication step allows the server to check the user's previous records and current progress and suggest the next necessary action. In this process, the server matches relevant data using the user's identification information and outputs the next steps based on the identified information.

[0364] (Application Example 2)

[0365] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0366] In modern society, procedures that users must perform at public institutions and in urban environments are often complicated and stressful. Therefore, there is a need to support smooth procedures while considering the emotional state of users. In particular, flexible service provision that takes users' feelings into consideration is necessary. Conventional systems have the problem of not being able to provide guidance that reflects emotional states, and thus failing to adequately reduce the burden on users.

[0367] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0368] In this invention, the server includes means for receiving language information input by the user via an information processing device, means for acquiring the user's biometric information using sensors and analyzing the user's emotional state, and means for generating communication information suitable for the user based on the analyzed emotional state. This makes it possible to appropriately grasp the user's emotional state and provide optimal service guidance accordingly.

[0369] An "information processing device" is an electronic device that takes user input and processes that information.

[0370] "Linguistic information" refers to information expressed through text or speech input by the user.

[0371] A "user" is a person who uses a system or device to receive a service.

[0372] "Attribute information" refers to data that shows the characteristics and profiles of individual users.

[0373] "Biometric information" refers to data obtained from the user's body that indicates their emotions and state.

[0374] A "sensor" is a device that measures physical phenomena to acquire information.

[0375] "Means for analyzing emotional states" refers to methods for determining a user's emotions based on acquired biometric information.

[0376] "Communication information" refers to information generated by a system to facilitate smooth interaction with users.

[0377] "Information means" refers to devices and applications used to identify individuals and provide information.

[0378] "Instructions" refer to guidance or guidelines for specific actions or content.

[0379] "Instructional information" refers to specific instructions and information provided to users to help them complete procedures or achieve their goals.

[0380] The system for implementing this invention mainly consists of a user, a server, and a terminal. The user inputs linguistic information related to the procedure using an information processing device. The terminal acquires the user's biometric information using its built-in camera and sensors and transmits this information to the server. Based on this data, the server uses a generative AI model to analyze the user's emotional state and generates communication information appropriate to that state.

[0381] The server executes emotion engines and analysis algorithms based on the data it processes. For example, if the user is feeling anxious, it generates instructions in a gentle voice or visual information. These instructions are provided to the user through a voice output device or display.

[0382] As a concrete example, consider a scenario where a user visits the city hall to obtain a resident registration certificate. When the user puts on smart glasses and approaches the counter, sensors in the glasses detect the user's facial expression and send that information to a server. The server analyzes the user's expression as indicating anxiety and displays an appropriate message of encouragement and specific procedural guidance on the screen.

[0383] Example prompt for a generative AI model: "Design an algorithm that analyzes user facial expression data and generates optimal procedural information (e.g., encouraging messages, procedural guides) based on the user's emotions, displaying it on smart glasses."

[0384] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0385] Step 1:

[0386] The user inputs linguistic information via an information processing device. Here, the user inputs specific procedure details and clearly indicates the desired service. The entered text information is received by the terminal and sent as data to the server. After receiving this input data, the server prepares for analysis.

[0387] Step 2:

[0388] The device acquires the user's biometric information using sensors. The camera and various sensors detect the user's facial expressions and voice, converting them into digital data. This biometric information is sent to a server in real time and used for emotion analysis. The output of this step is the raw data indicating the user's emotional state.

[0389] Step 3:

[0390] Based on the biometric and linguistic information received by the server, a generative AI model is used to analyze the user's emotional state. A data analysis algorithm processes this input data to determine the user's current emotional state. The analysis results are output as an index indicating the user's specific emotions (e.g., anxiety, reassurance).

[0391] Step 4:

[0392] The server generates communication information tailored to the user based on the analysis results. At this stage, the generating AI model creates appropriate messages and instructions to ensure a better user experience. This output information provides a customized guide based on the user's current emotional state.

[0393] Step 5:

[0394] The generated communication information is presented to the user through the terminal. Audio guides and visual information are presented to the user via an audio output device and display. This allows the user to proceed with the procedure with confidence. The output is embodied as specific guidance for the user.

[0395] Step 6:

[0396] User guidance is continuously fed back based on their situation. For example, new instructions and information are provided sequentially as the user progresses through the process. The server re-analyzes the data as needed to maintain the optimal response.

[0397] In this way, the system can sense the user's emotional state in real time and respond individually, making the process smoother and more comfortable.

[0398] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0399] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0400] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[0401] [Third Embodiment]

[0402] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[0403] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[0404] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0405] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[0406] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0407] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0408] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0409] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0410] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0411] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0412] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0413] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[0414] The present invention is a system that assists users in efficiently completing procedures at government offices. Specifically, it is a mechanism that allows users to input keywords via an electronic device and presents processing information based on that information. Embodiments of the present invention will be described in detail below.

[0415] Users use terminals installed at government offices to enter keywords related to specific procedures. These terminals are equipped with touch panels and keyboards, designed to allow users to easily input information. For example, entering words such as "resident registration" or "transfer of residence" will display the corresponding procedure flow.

[0416] The terminal sends user input data to the server. The server analyzes the received keywords and, referencing user attribute information (e.g., age, gender, time of visit), automatically generates the necessary procedural information. This generated information includes detailed information on required documents and procedures, which is displayed to the user through the terminal.

[0417] Furthermore, users can identify themselves using personal information devices such as My Number Cards. The terminal is equipped with a card reader, and when the user holds the card over it, the server quickly verifies their identity. This process improves the accuracy of the procedure and enhances user convenience.

[0418] For example, if a user enters "resident registration," the server will display a list of relevant legal requirements and necessary documents. It will also check the location and operating hours of specific service counters and provide information on expected congestion levels. This information is updated in real time, helping users complete the procedure at the most opportune time.

[0419] As described above, the system of the present invention is designed to streamline procedures at government offices and functions as an auxiliary tool for efficiently providing information to users and verifying their identity. This significantly reduces the time and effort required for user procedures and also reduces the workload on administrative staff.

[0420] The following describes the processing flow.

[0421] Step 1:

[0422] The user accesses the terminal and enters a keyword related to the procedure. The terminal receives the entered keyword and sends it to the server via the network.

[0423] Step 2:

[0424] The server receives keywords, and an AI agent performs analysis. This analysis includes referring to user attribute information (e.g., age, gender, past procedure history) to identify the most suitable procedure.

[0425] Step 3:

[0426] Based on the analysis results, the server generates the necessary procedural information. This information includes specific procedural steps, a list of required documents, and relevant laws and guidelines.

[0427] Step 4:

[0428] The server sends the generated information to the terminal. The terminal displays the received procedural information on its screen, presenting it to the user in a visually easy-to-understand manner.

[0429] Step 5:

[0430] The user verifies their identity by reviewing the information presented and holding their My Number Card over the terminal's card reader.

[0431] Step 6:

[0432] The terminal uses a card reader to read the information on the My Number Card and sends it to the server. The server then uses this information to identify the individual and provide further details to assist in the process of carrying out the appropriate procedures.

[0433] Step 7:

[0434] The server then instructs users who have completed identity verification on the specific steps they should take next. For example, this may include preparing certain documents, providing information on where to submit them, and guiding them on how to obtain additional information as needed.

[0435] Step 8:

[0436] The user follows the instructions from the server to complete the procedure. The terminal continues to provide necessary support information until the user completes the procedure.

[0437] (Example 1)

[0438] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0439] Traditional government procedures have been cumbersome, requiring users to verify necessary documents and procedures, and thus taking a lot of time. Furthermore, it can be difficult for users to choose the procedure that best suits them, and they may not be able to obtain appropriate information, leading to decreased efficiency.

[0440] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0441] In this invention, the server includes means for receiving a string entered via an information terminal, means for generating relevant work data by referring to user characteristic information based on the received string, and means for optimizing the work data using a generative model for string analysis. This makes it possible for users to easily obtain the information necessary to proceed with government procedures quickly and accurately.

[0442] An "information terminal" is a device used by users to input text or other information, and is equipped with a touch panel or keyboard.

[0443] A "string" refers to a combination of words or phrases entered by a user using an information terminal, and is used as a keyword for procedures or information retrieval.

[0444] "Means of receiving" refers to the process or mechanism by which a server receives a string of characters sent from an information terminal and begins processing it.

[0445] "User characteristic information" refers to data related to user attributes, including age, gender, and time of visit.

[0446] "Work data" refers to the necessary information and procedural steps related to a procedure, which are generated based on the received string and the user's characteristic information.

[0447] A "generative model" refers to algorithms and AI technologies used for parsing strings and generating working data, and is utilized to provide appropriate processing information.

[0448] An "individual identification device" is a device used to identify a user, and includes a reader for reading My Number cards and other personal information cards.

[0449] "Verification" refers to the procedure of authenticating who the user is based on the received individual identification information.

[0450] This invention is an information provision system for users to efficiently complete government procedures. The system consists of three main components: an information terminal, a server, and an individual identification device.

[0451] A terminal is a device operated by the user, providing an interface equipped with a touch panel or keyboard. The user enters keywords through the terminal, and this information is used for subsequent processing. The terminals used are equipped with a common operating system and provide an easy-to-use user interface (UI). Specific examples of keywords entered by the user include "resident registration" and "transfer of residence."

[0452] The server is responsible for receiving and processing data sent from the terminal. The server uses a generative AI model to analyze the received keywords and compare them with the user's attribute information to generate optimal procedural information. This process is based on processing logic using programming languages ​​such as Python and Java, running on the server side. The generated information includes the procedural flow, a list of required documents, and information about the contact point for the procedure.

[0453] Furthermore, the terminal is equipped with an individual identification device, which users use to identify themselves. For example, by reading the My Number Card, the server can quickly identify the user and verify their identity. Through this identification process, the accuracy and security of the procedure are ensured. As a specific example, a prompt message could be a request such as, "Please tell me the procedure required to obtain a resident certificate."

[0454] In summary, this system provides users with quick and accurate procedural information, reducing the time and effort required for procedures at government offices.

[0455] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0456] Step 1:

[0457] Users approach an information terminal installed at the government office and enter keywords related to the procedure. This input is done using a touch panel or keyboard. Specific examples of entered strings include "resident registration" and "transfer of residence." The terminal processes the entered strings as digital data and sends that data to a server.

[0458] Step 2:

[0459] The terminal sends user input data to the server. The specific process involves securely sending the input string to the server via an encryption protocol (e.g., HTTPS). The output is the encrypted string data received by the server.

[0460] Step 3:

[0461] The server decodes the string data received from the terminal and compares it with the database. Using a generative AI model, the server analyzes this string to identify relevant legal information and procedural requirements. User attribute information (e.g., age, gender, visit time) is also considered during this process. The output is specific procedural information directed at the user.

[0462] Step 4:

[0463] The server generates procedural information based on the analysis results. This information includes a list of required documents, a procedure flow chart, and contact information for the procedure. The server then sends this information to the terminal, providing it in a visually verifiable format for the user. The output is detailed procedure information tailored to the user.

[0464] Step 5:

[0465] The terminal displays procedure information received from the server. The user proceeds with the procedure by referring to this information. Specifically, the terminal displays step-by-step instructions and related document information on the screen, prompting the user for the next action. The output is a visual representation of the procedure steps that the user can review.

[0466] Step 6:

[0467] The user reviews the presented procedural information and takes the necessary actions. For example, they might take steps to gather the required documents. Here, the user acts on the information they have reviewed to carry out the actual procedures.

[0468] (Application Example 1)

[0469] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0470] In urban areas, using public services is burdensome for citizens due to long waiting times caused by congestion and complicated procedures. Furthermore, citizens often have difficulty obtaining the information they need, hindering the efficient use of public services. This results in decreased convenience for citizens and hinders the optimal utilization of public resources.

[0471] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0472] In this invention, the server includes means for receiving operation instructions entered by a user via an information processing device, means for generating relevant business information by referring to the user's attribute information based on the received operation instructions, and means for supporting the use of public resources by presenting real-time congestion status and optimal usage times. This makes it possible to promote the efficient use of public services and improve convenience for citizens.

[0473] A "user" is a person who inputs operation instructions through an information processing device and obtains various types of business information.

[0474] An "information processing device" is a device used by users to input operating instructions, and is a terminal equipped with a keyboard or touch panel.

[0475] "Operation instructions" refer to input data issued by an information processing device to identify the information or procedures requested by the user.

[0476] "User attribute information" refers to information such as the user's age, gender, place of residence, and time of visit, and is data that is referenced when generating business information.

[0477] "Business information" refers to information about the specific flow and necessary documents related to the procedures and services requested by the user.

[0478] An "identification device" is a card or device used to identify an individual user, and the information is entered through a card reader.

[0479] "Public resources" refer to public services and facilities used by citizens, such as government offices, libraries, parks, and garbage collection services.

[0480] "Real-time congestion status" refers to information about the current number of users and waiting times, and is data that helps users determine the optimal time to use the service.

[0481] "Optimal usage time" refers to the time of day that is suitable for users to complete their desired procedures smoothly.

[0482] This invention provides a system to facilitate the use of public services in urban areas. The system mainly consists of a server and an information processing device, and its purpose is to provide users with necessary information in real time.

[0483] When the server receives operation instructions from the information processing device, it refers to the user's attribute information based on those instructions and generates relevant business information. This business information includes not only the required procedure flow and necessary documents, but also real-time congestion status of public resources and optimal usage times. The server aggregates this information and presents the user with the most suitable suggestions.

[0484] An information processing device is a terminal used by users to input operating instructions, and common examples include smartphones and smart glasses. The terminal receives voice commands using a voice recognition API (e.g., a voice recognition service) and sends the input information to a server. It also features a display with a haptic interface, providing a means of visually presenting information to the user.

[0485] Furthermore, users can identify themselves by holding an identification device (e.g., a personal identification card) over the information processing device. This allows the server to identify who the user is and provide more personalized information quickly.

[0486] For example, if a user wants to know about park events on the weekend, they can simply voice-input "Park events this weekend" into their smartphone, and the server will aggregate and present information about events scheduled for that day. Weather forecasts and crowd predictions are also provided simultaneously, allowing the user to create the optimal visit plan.

[0487] The generating AI model uses the following prompt to create an optimal plan tailored to the user: "As a resident of a smart city, I would like to know the next garbage collection date and information about park events this weekend. Please provide relevant information in real time." In this way, the system provides advanced information in response to user requests, contributing to the efficient use of public resources.

[0488] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0489] Step 1:

[0490] The terminal receives operation instructions from the user via voice or text. The terminal uses a speech recognition API to convert the user's voice input into text data and interpret it as an operation instruction. This input data is then sent to the server for use in the next step.

[0491] Step 2:

[0492] The server analyzes the operation instructions received from the terminal and retrieves the corresponding user attribute information from the database. Based on the analyzed data, relevant business information is automatically generated. This business information includes the specific flow of the services and procedures requested by the user.

[0493] Step 3:

[0494] The server performs data calculations to predict the congestion level of public resources and the optimal usage time in real time. It uses current user numbers, time of day, and historical usage trend data as input. This allows it to calculate information such as the optimal timing for users to visit.

[0495] Step 4:

[0496] The server sends the generated business information and congestion forecast information to the terminal. This prepares the terminal to visually present the information to the user. The terminal organizes the information in an easy-to-read format and displays it in a way that is easy for the user to understand.

[0497] Step 5:

[0498] The user reviews the information displayed on the terminal and, if necessary, uses an identification device to authenticate themselves. The terminal reads this information and sends it to the server. Based on the received data, the server authenticates the user and provides additional information tailored to their individual needs.

[0499] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0500] This invention is a system that helps users complete procedures at government offices more efficiently and comfortably, and by combining it with an emotion engine, it provides services that respond to the user's emotional state. This system mainly consists of the following elements.

[0501] The user enters keywords related to the procedure through the device. The device senses the user's voice and facial expressions and sends this data to the emotion engine. The emotion engine analyzes this data and recognizes the user's emotional state. At this stage, it determines whether the user is feeling irritated, anxious, etc.

[0502] The server receives keywords sent from the terminal and analyzes them along with the user's attribute information. Based on this analysis, it generates information about the procedures the user needs. The generated information is optimized according to the user's emotional state. For example, if the emotion engine determines that the user is feeling anxious, it can add methods to explain the procedures clearly and step-by-step, or add a simple procedural guide.

[0503] As a concrete example, consider a case where a user enters the keyword "transfer." In this case, the terminal can detect the user's restlessness from their facial expression. The server not only displays the necessary documents and the location of service counters, but also, taking into account the results of the emotion engine, provides encouraging messages and advice to help them relax.

[0504] Furthermore, by holding their My Number Card over the terminal during the process, the server identifies the user. This allows for the rapid provision of detailed information and suggestions for the next steps required for the process.

[0505] Through these processes, users can proceed with government procedures more comfortably, while simultaneously reducing the burden on government officials. The system of the present invention aims to improve the efficiency of procedures and the user experience by understanding the user's emotions and enabling flexible service provision that responds to them.

[0506] The following describes the processing flow.

[0507] Step 1:

[0508] The user accesses a terminal installed at the government office and enters keywords related to the procedure. The terminal uses voice recognition and camera functions to detect the user's emotional state in real time and transmits it to the emotion engine.

[0509] Step 2:

[0510] The server receives keywords and sentiment data sent from the terminal. The server analyzes the keywords, refers to the user's attribute information, and generates relevant procedural information. This generation includes individually optimized procedural flows.

[0511] Step 3:

[0512] The emotion engine analyzes the user's emotional state, and the server adjusts procedural information based on that emotion. For example, for a user experiencing stress, the procedural information is explained concisely and step-by-step, and reassuring messages are added.

[0513] Step 4:

[0514] The server sends the coordinated procedure information to the terminal. The terminal displays this information in an easy-to-understand format for the user. This display includes text, visual guidelines, and voice assistant support.

[0515] Step 5:

[0516] The user confirms the procedure information and, if necessary, holds their My Number Card over the terminal. The terminal's card reader reads the user's personal information and sends it to the server.

[0517] Step 6:

[0518] The server verifies the user's identity based on their personal information to ensure the accuracy of the procedure. It then generates specific next steps and additional support information, which it sends to the user's device.

[0519] Step 7:

[0520] The terminal guides the user through the next procedural step visually and audibly, based on instructions from the server. If necessary, it provides additional advice to help the user complete the procedure in an emotionally optimal state.

[0521] Step 8:

[0522] The user follows the instructions on the device and receives support from the emotion engine's feedback as needed. Once the procedure is complete, the device displays a confirmation message to the user to notify them of the completion.

[0523] (Example 2)

[0524] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0525] To address the problem of complex and stressful government procedures, we aim to provide a system that offers appropriate support tailored to the user's emotional state, enabling them to complete procedures efficiently and comfortably.

[0526] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0527] In this invention, the server includes means for receiving a string input by the user via an information processing device, means for generating relevant operation data by referring to the individual's attribute data based on the received string, and means for analyzing the user's emotional state using emotion analysis means and optimizing the generated operation data based on the analysis results. This makes it possible to provide information that corresponds to the user's emotions and to carry out procedures more smoothly.

[0528] An "information processing device" is a general electronic device that has the function of allowing users to input data and perform various operations and processes.

[0529] A "string" is a series of characters that a user inputs into an information processing device to indicate a procedure or operation.

[0530] "Personal attribute data" refers to information unique to a user, such as their age, address, and occupation, and is used to optimize procedures.

[0531] "Operation data" refers to specific information provided to the user, including information and instructions necessary for the procedure.

[0532] "Emotional analysis methods" refer to technologies and algorithms that analyze a user's facial expressions and tone of voice to accurately determine their current emotional state.

[0533] "Identification information devices" are devices used to read a user's personal information and identify the individual, and include, for example, ID card readers.

[0534] In order to implement this invention, it is first necessary to prepare an information processing device for users to input information related to procedures at government offices. This can be a general electronic device that the user can operate, such as a personal computer, tablet, or smartphone.

[0535] The information processing device is equipped with cameras and microphones to detect voice and facial expressions, allowing it to acquire the user's emotional state in real time. This emotional data is then analyzed using emotion analysis tools. This emotion analysis employs algorithms that analyze changes in voice tone and facial movements.

[0536] The terminal sends a string of characters related to the procedure entered by the user to the server. The server receives the string, refers to the user's attribute database, and generates the operation data necessary for the procedure. This operation data includes information about the procedure steps and related documents. Furthermore, the generated operation data is optimized based on the results of sentiment analysis. For example, if the user is feeling anxious, the procedure explanation will be made more detailed.

[0537] Furthermore, users are identified using identification devices. This allows for personalized procedures and prompt presentation of necessary next steps.

[0538] As a concrete example, consider the case where a user enters the string "change of address." In this case, the terminal senses the user's emotional state from their facial expression, and the server provides a list of documents required for the address change and the procedure flow as operational data. At the same time, a message such as "Don't worry, this procedure will proceed smoothly" is displayed to users who may be feeling anxious.

[0539] An example of a prompt for a generating AI model would be: "Consider the best way to handle a procedure at a government office, taking into account the user's emotional state. Suggest what services would be appropriate to provide if the user is feeling frustrated and what services would be appropriate if the user is feeling anxious."

[0540] Thus, the system of the present invention accurately analyzes the user's emotions and provides personalized information and support accordingly, making it possible to efficiently carry out procedures at government offices.

[0541] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0542] Step 1:

[0543] The user inputs a string of characters related to a procedure via an information processing device. This string indicates the procedure the user wishes to process at the government office. For example, by entering keywords such as "change of address" or "moving in," the user attempts to access the necessary procedure. The terminal receives this input and prepares the data for the next processing step.

[0544] Step 2:

[0545] The device senses the user's voice and facial expressions and transmits this data to an emotion analysis system. The camera captures the user's face, and the microphone records the user's voice. Emotion analysis infers the emotional state from factors such as the pitch and speed of the voice and facial movements. Using this input data, the emotion analysis algorithm outputs the user's emotional state.

[0546] Step 3:

[0547] The server receives the string sent from the terminal and the results of sentiment analysis, and then refers to the personal attribute database. Here, pre-registered attribute data related to the user is used. Based on this, the server generates operation data appropriate to the user's context. This operation data includes details of the relevant procedure and related instructions.

[0548] Step 4:

[0549] The server optimizes the generated operation data according to the sentiment analysis results. If the emotional state indicates anxiety, additional explanations are added to the data to facilitate understanding. For example, detailed explanations or comforting messages are added to each step of the procedure. This optimized operation data is then generated as output.

[0550] Step 5:

[0551] The terminal presents the user with optimized operation data received from the server. Visual icons and concise step-by-step instructions are displayed to help the user easily understand the procedure. Furthermore, advice and messages tailored to the user's emotional state are displayed on the screen, allowing the user to proceed with the procedure with greater confidence.

[0552] Step 6:

[0553] The user identifies themselves using an identification device, such as an ID card reader. This authentication step allows the server to check the user's previous records and current progress and suggest the next necessary action. In this process, the server matches relevant data using the user's identification information and outputs the next steps based on the identified information.

[0554] (Application Example 2)

[0555] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0556] In modern society, procedures that users must perform at public institutions and in urban environments are often complicated and stressful. Therefore, there is a need to support smooth procedures while considering the emotional state of users. In particular, flexible service provision that takes users' feelings into consideration is necessary. Conventional systems have the problem of not being able to provide guidance that reflects emotional states, and thus failing to adequately reduce the burden on users.

[0557] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0558] In this invention, the server includes means for receiving language information input by the user via an information processing device, means for acquiring the user's biometric information using sensors and analyzing the user's emotional state, and means for generating communication information suitable for the user based on the analyzed emotional state. This makes it possible to appropriately grasp the user's emotional state and provide optimal service guidance accordingly.

[0559] An "information processing device" is an electronic device that takes user input and processes that information.

[0560] "Linguistic information" refers to information expressed through text or speech input by the user.

[0561] A "user" is a person who uses a system or device to receive a service.

[0562] "Attribute information" refers to data that shows the characteristics and profiles of individual users.

[0563] "Biometric information" refers to data obtained from the user's body that indicates their emotions and state.

[0564] A "sensor" is a device that measures physical phenomena to acquire information.

[0565] "Means for analyzing emotional states" refers to methods for determining a user's emotions based on acquired biometric information.

[0566] "Communication information" refers to information generated by a system to facilitate smooth interaction with users.

[0567] "Information means" refers to devices and applications used to identify individuals and provide information.

[0568] "Instructions" refer to guidance or guidelines for specific actions or content.

[0569] "Instructional information" refers to specific instructions and information provided to users to help them complete procedures or achieve their goals.

[0570] The system for implementing this invention mainly consists of a user, a server, and a terminal. The user inputs linguistic information related to the procedure using an information processing device. The terminal acquires the user's biometric information using its built-in camera and sensors and transmits this information to the server. Based on this data, the server uses a generative AI model to analyze the user's emotional state and generates communication information appropriate to that state.

[0571] The server executes emotion engines and analysis algorithms based on the data it processes. For example, if the user is feeling anxious, it generates instructions in a gentle voice or visual information. These instructions are provided to the user through a voice output device or display.

[0572] As a concrete example, consider a scenario where a user visits the city hall to obtain a resident registration certificate. When the user puts on smart glasses and approaches the counter, sensors in the glasses detect the user's facial expression and send that information to a server. The server analyzes the user's expression as indicating anxiety and displays an appropriate message of encouragement and specific procedural guidance on the screen.

[0573] Example prompt for a generative AI model: "Design an algorithm that analyzes user facial expression data and generates optimal procedural information (e.g., encouraging messages, procedural guides) based on the user's emotions, displaying it on smart glasses."

[0574] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0575] Step 1:

[0576] The user inputs linguistic information via an information processing device. Here, the user inputs specific procedure details and clearly indicates the desired service. The entered text information is received by the terminal and sent as data to the server. After receiving this input data, the server prepares for analysis.

[0577] Step 2:

[0578] The device acquires the user's biometric information using sensors. The camera and various sensors detect the user's facial expressions and voice, converting them into digital data. This biometric information is sent to a server in real time and used for emotion analysis. The output of this step is the raw data indicating the user's emotional state.

[0579] Step 3:

[0580] Based on the biometric and linguistic information received by the server, a generative AI model is used to analyze the user's emotional state. A data analysis algorithm processes this input data to determine the user's current emotional state. The analysis results are output as an index indicating the user's specific emotions (e.g., anxiety, reassurance).

[0581] Step 4:

[0582] The server generates communication information tailored to the user based on the analysis results. At this stage, the generating AI model creates appropriate messages and instructions to ensure a better user experience. This output information provides a customized guide based on the user's current emotional state.

[0583] Step 5:

[0584] The generated communication information is presented to the user through the terminal. Audio guides and visual information are presented to the user via an audio output device and display. This allows the user to proceed with the procedure with confidence. The output is embodied as specific guidance for the user.

[0585] Step 6:

[0586] User guidance is continuously fed back based on their situation. For example, new instructions and information are provided sequentially as the user progresses through the process. The server re-analyzes the data as needed to maintain the optimal response.

[0587] In this way, the system can sense the user's emotional state in real time and respond individually, making the process smoother and more comfortable.

[0588] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0589] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0590] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[0591] [Fourth Embodiment]

[0592] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[0593] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[0594] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0595] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[0596] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0597] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0598] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0599] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[0600] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0601] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0602] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0603] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0604] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0605] The present invention is a system that assists users in efficiently completing procedures at government offices. Specifically, it is a mechanism that allows users to input keywords via an electronic device and presents processing information based on that information. Embodiments of the present invention will be described in detail below.

[0606] Users use terminals installed at government offices to enter keywords related to specific procedures. These terminals are equipped with touch panels and keyboards, designed to allow users to easily input information. For example, entering words such as "resident registration" or "transfer of residence" will display the corresponding procedure flow.

[0607] The terminal sends user input data to the server. The server analyzes the received keywords and, referencing user attribute information (e.g., age, gender, time of visit), automatically generates the necessary procedural information. This generated information includes detailed information on required documents and procedures, which is displayed to the user through the terminal.

[0608] Furthermore, users can identify themselves using personal information devices such as My Number Cards. The terminal is equipped with a card reader, and when the user holds the card over it, the server quickly verifies their identity. This process improves the accuracy of the procedure and enhances user convenience.

[0609] For example, if a user enters "resident registration," the server will display a list of relevant legal requirements and necessary documents. It will also check the location and operating hours of specific service counters and provide information on expected congestion levels. This information is updated in real time, helping users complete the procedure at the most opportune time.

[0610] As described above, the system of the present invention is designed to streamline procedures at government offices and functions as an auxiliary tool for efficiently providing information to users and verifying their identity. This significantly reduces the time and effort required for user procedures and also reduces the workload on administrative staff.

[0611] The following describes the processing flow.

[0612] Step 1:

[0613] The user accesses the terminal and enters a keyword related to the procedure. The terminal receives the entered keyword and sends it to the server via the network.

[0614] Step 2:

[0615] The server receives keywords, and an AI agent performs analysis. This analysis includes referring to user attribute information (e.g., age, gender, past procedure history) to identify the most suitable procedure.

[0616] Step 3:

[0617] Based on the analysis results, the server generates the necessary procedural information. This information includes specific procedural steps, a list of required documents, and relevant laws and guidelines.

[0618] Step 4:

[0619] The server sends the generated information to the terminal. The terminal displays the received procedural information on its screen, presenting it to the user in a visually easy-to-understand manner.

[0620] Step 5:

[0621] The user verifies their identity by reviewing the information presented and holding their My Number Card over the terminal's card reader.

[0622] Step 6:

[0623] The terminal uses a card reader to read the information on the My Number Card and sends it to the server. The server then uses this information to identify the individual and provide further details to assist in the process of carrying out the appropriate procedures.

[0624] Step 7:

[0625] The server then instructs users who have completed identity verification on the specific steps they should take next. For example, this may include preparing certain documents, providing information on where to submit them, and guiding them on how to obtain additional information as needed.

[0626] Step 8:

[0627] The user follows the instructions from the server to complete the procedure. The terminal continues to provide necessary support information until the user completes the procedure.

[0628] (Example 1)

[0629] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0630] Traditional government procedures have been cumbersome, requiring users to verify necessary documents and procedures, and thus taking a lot of time. Furthermore, it can be difficult for users to choose the procedure that best suits them, and they may not be able to obtain appropriate information, leading to decreased efficiency.

[0631] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0632] In this invention, the server includes means for receiving a string entered via an information terminal, means for generating relevant work data by referring to user characteristic information based on the received string, and means for optimizing the work data using a generative model for string analysis. This makes it possible for users to easily obtain the information necessary to proceed with government procedures quickly and accurately.

[0633] An "information terminal" is a device used by users to input text or other information, and is equipped with a touch panel or keyboard.

[0634] A "string" refers to a combination of words or phrases entered by a user using an information terminal, and is used as a keyword for procedures or information retrieval.

[0635] "Means of receiving" refers to the process or mechanism by which a server receives a string of characters sent from an information terminal and begins processing it.

[0636] "User characteristic information" refers to data related to user attributes, including age, gender, and time of visit.

[0637] "Work data" refers to the necessary information and procedural steps related to a procedure, which are generated based on the received string and the user's characteristic information.

[0638] A "generative model" refers to algorithms and AI technologies used for parsing strings and generating working data, and is utilized to provide appropriate processing information.

[0639] An "individual identification device" is a device used to identify a user, and includes a reader for reading My Number cards and other personal information cards.

[0640] "Verification" refers to the procedure of authenticating who the user is based on the received individual identification information.

[0641] This invention is an information provision system for users to efficiently complete government procedures. The system consists of three main components: an information terminal, a server, and an individual identification device.

[0642] A terminal is a device operated by the user, providing an interface equipped with a touch panel or keyboard. The user enters keywords through the terminal, and this information is used for subsequent processing. The terminals used are equipped with a common operating system and provide an easy-to-use user interface (UI). Specific examples of keywords entered by the user include "resident registration" and "transfer of residence."

[0643] The server is responsible for receiving and processing data sent from the terminal. The server uses a generative AI model to analyze the received keywords and compare them with the user's attribute information to generate optimal procedural information. This process is based on processing logic using programming languages ​​such as Python and Java, running on the server side. The generated information includes the procedural flow, a list of required documents, and information about the contact point for the procedure.

[0644] Furthermore, the terminal is equipped with an individual identification device, which users use to identify themselves. For example, by reading the My Number Card, the server can quickly identify the user and verify their identity. Through this identification process, the accuracy and security of the procedure are ensured. As a specific example, a prompt message could be a request such as, "Please tell me the procedure required to obtain a resident certificate."

[0645] In summary, this system provides users with quick and accurate procedural information, reducing the time and effort required for procedures at government offices.

[0646] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0647] Step 1:

[0648] Users approach an information terminal installed at the government office and enter keywords related to the procedure. This input is done using a touch panel or keyboard. Specific examples of entered strings include "resident registration" and "transfer of residence." The terminal processes the entered strings as digital data and sends that data to a server.

[0649] Step 2:

[0650] The terminal sends user input data to the server. The specific process involves securely sending the input string to the server via an encryption protocol (e.g., HTTPS). The output is the encrypted string data received by the server.

[0651] Step 3:

[0652] The server decodes the string data received from the terminal and compares it with the database. Using a generative AI model, the server analyzes this string to identify relevant legal information and procedural requirements. User attribute information (e.g., age, gender, visit time) is also considered during this process. The output is specific procedural information directed at the user.

[0653] Step 4:

[0654] The server generates procedural information based on the analysis results. This information includes a list of required documents, a procedure flow chart, and contact information for the procedure. The server then sends this information to the terminal, providing it in a visually verifiable format for the user. The output is detailed procedure information tailored to the user.

[0655] Step 5:

[0656] The terminal displays procedure information received from the server. The user proceeds with the procedure by referring to this information. Specifically, the terminal displays step-by-step instructions and related document information on the screen, prompting the user for the next action. The output is a visual representation of the procedure steps that the user can review.

[0657] Step 6:

[0658] The user reviews the presented procedural information and takes the necessary actions. For example, they might take steps to gather the required documents. Here, the user acts on the information they have reviewed to carry out the actual procedures.

[0659] (Application Example 1)

[0660] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0661] In urban areas, using public services is burdensome for citizens due to long waiting times caused by congestion and complicated procedures. Furthermore, citizens often have difficulty obtaining the information they need, hindering the efficient use of public services. This results in decreased convenience for citizens and hinders the optimal utilization of public resources.

[0662] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0663] In this invention, the server includes means for receiving operation instructions entered by a user via an information processing device, means for generating relevant business information by referring to the user's attribute information based on the received operation instructions, and means for supporting the use of public resources by presenting real-time congestion status and optimal usage times. This makes it possible to promote the efficient use of public services and improve convenience for citizens.

[0664] A "user" is a person who inputs operation instructions through an information processing device and obtains various types of business information.

[0665] An "information processing device" is a device used by users to input operating instructions, and is a terminal equipped with a keyboard or touch panel.

[0666] "Operation instructions" refer to input data issued by an information processing device to identify the information or procedures requested by the user.

[0667] "User attribute information" refers to information such as the user's age, gender, place of residence, and time of visit, and is data that is referenced when generating business information.

[0668] "Business information" refers to information about the specific flow and necessary documents related to the procedures and services requested by the user.

[0669] An "identification device" is a card or device used to identify an individual user, and the information is entered through a card reader.

[0670] "Public resources" refer to public services and facilities used by citizens, such as government offices, libraries, parks, and garbage collection services.

[0671] "Real-time congestion status" refers to information about the current number of users and waiting times, and is data that helps users determine the optimal time to use the service.

[0672] "Optimal usage time" refers to the time of day that is suitable for users to complete their desired procedures smoothly.

[0673] This invention provides a system to facilitate the use of public services in urban areas. The system mainly consists of a server and an information processing device, and its purpose is to provide users with necessary information in real time.

[0674] When the server receives operation instructions from the information processing device, it refers to the user's attribute information based on those instructions and generates relevant business information. This business information includes not only the required procedure flow and necessary documents, but also real-time congestion status of public resources and optimal usage times. The server aggregates this information and presents the user with the most suitable suggestions.

[0675] An information processing device is a terminal used by users to input operating instructions, and common examples include smartphones and smart glasses. The terminal receives voice commands using a voice recognition API (e.g., a voice recognition service) and sends the input information to a server. It also features a display with a haptic interface, providing a means of visually presenting information to the user.

[0676] Furthermore, users can identify themselves by holding an identification device (e.g., a personal identification card) over the information processing device. This allows the server to identify who the user is and provide more personalized information quickly.

[0677] For example, if a user wants to know about park events on the weekend, they can simply voice-input "Park events this weekend" into their smartphone, and the server will aggregate and present information about events scheduled for that day. Weather forecasts and crowd predictions are also provided simultaneously, allowing the user to create the optimal visit plan.

[0678] The generating AI model uses the following prompt to create an optimal plan tailored to the user: "As a resident of a smart city, I would like to know the next garbage collection date and information about park events this weekend. Please provide relevant information in real time." In this way, the system provides advanced information in response to user requests, contributing to the efficient use of public resources.

[0679] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0680] Step 1:

[0681] The terminal receives operation instructions from the user via voice or text. The terminal uses a speech recognition API to convert the user's voice input into text data and interpret it as an operation instruction. This input data is then sent to the server for use in the next step.

[0682] Step 2:

[0683] The server analyzes the operation instructions received from the terminal and retrieves the corresponding user attribute information from the database. Based on the analyzed data, relevant business information is automatically generated. This business information includes the specific flow of the services and procedures requested by the user.

[0684] Step 3:

[0685] The server performs data calculations to predict the congestion level of public resources and the optimal usage time in real time. It uses current user numbers, time of day, and historical usage trend data as input. This allows it to calculate information such as the optimal timing for users to visit.

[0686] Step 4:

[0687] The server sends the generated business information and congestion forecast information to the terminal. This prepares the terminal to visually present the information to the user. The terminal organizes the information in an easy-to-read format and displays it in a way that is easy for the user to understand.

[0688] Step 5:

[0689] The user reviews the information displayed on the terminal and, if necessary, uses an identification device to authenticate themselves. The terminal reads this information and sends it to the server. Based on the received data, the server authenticates the user and provides additional information tailored to their individual needs.

[0690] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0691] This invention is a system that helps users complete procedures at government offices more efficiently and comfortably, and by combining it with an emotion engine, it provides services that respond to the user's emotional state. This system mainly consists of the following elements.

[0692] The user enters keywords related to the procedure through the device. The device senses the user's voice and facial expressions and sends this data to the emotion engine. The emotion engine analyzes this data and recognizes the user's emotional state. At this stage, it determines whether the user is feeling irritated, anxious, etc.

[0693] The server receives keywords sent from the terminal and analyzes them along with the user's attribute information. Based on this analysis, it generates information about the procedures the user needs. The generated information is optimized according to the user's emotional state. For example, if the emotion engine determines that the user is feeling anxious, it can add methods to explain the procedures clearly and step-by-step, or add a simple procedural guide.

[0694] As a concrete example, consider a case where a user enters the keyword "transfer." In this case, the terminal can detect the user's restlessness from their facial expression. The server not only displays the necessary documents and the location of service counters, but also, taking into account the results of the emotion engine, provides encouraging messages and advice to help them relax.

[0695] Furthermore, by holding their My Number Card over the terminal during the process, the server identifies the user. This allows for the rapid provision of detailed information and suggestions for the next steps required for the process.

[0696] Through these processes, users can proceed with government procedures more comfortably, while simultaneously reducing the burden on government officials. The system of the present invention aims to improve the efficiency of procedures and the user experience by understanding the user's emotions and enabling flexible service provision that responds to them.

[0697] The following describes the processing flow.

[0698] Step 1:

[0699] The user accesses a terminal installed at the government office and enters keywords related to the procedure. The terminal uses voice recognition and camera functions to detect the user's emotional state in real time and transmits it to the emotion engine.

[0700] Step 2:

[0701] The server receives keywords and sentiment data sent from the terminal. The server analyzes the keywords, refers to the user's attribute information, and generates relevant procedural information. This generation includes individually optimized procedural flows.

[0702] Step 3:

[0703] The emotion engine analyzes the user's emotional state, and the server adjusts procedural information based on that emotion. For example, for a user experiencing stress, the procedural information is explained concisely and step-by-step, and reassuring messages are added.

[0704] Step 4:

[0705] The server sends the coordinated procedure information to the terminal. The terminal displays this information in an easy-to-understand format for the user. This display includes text, visual guidelines, and voice assistant support.

[0706] Step 5:

[0707] The user confirms the procedure information and, if necessary, holds their My Number Card over the terminal. The terminal's card reader reads the user's personal information and sends it to the server.

[0708] Step 6:

[0709] The server verifies the user's identity based on their personal information to ensure the accuracy of the procedure. It then generates specific next steps and additional support information, which it sends to the user's device.

[0710] Step 7:

[0711] The terminal guides the user through the next procedural step visually and audibly, based on instructions from the server. If necessary, it provides additional advice to help the user complete the procedure in an emotionally optimal state.

[0712] Step 8:

[0713] The user follows the instructions on the device and receives support from the emotion engine's feedback as needed. Once the procedure is complete, the device displays a confirmation message to the user to notify them of the completion.

[0714] (Example 2)

[0715] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0716] To address the problem of complex and stressful government procedures, we aim to provide a system that offers appropriate support tailored to the user's emotional state, enabling them to complete procedures efficiently and comfortably.

[0717] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0718] In this invention, the server includes means for receiving a string input by the user via an information processing device, means for generating relevant operation data by referring to the individual's attribute data based on the received string, and means for analyzing the user's emotional state using emotion analysis means and optimizing the generated operation data based on the analysis results. This makes it possible to provide information that corresponds to the user's emotions and to carry out procedures more smoothly.

[0719] An "information processing device" is a general electronic device that has the function of allowing users to input data and perform various operations and processes.

[0720] A "string" is a series of characters that a user inputs into an information processing device to indicate a procedure or operation.

[0721] "Personal attribute data" refers to information unique to a user, such as their age, address, and occupation, and is used to optimize procedures.

[0722] "Operation data" refers to specific information provided to the user, including information and instructions necessary for the procedure.

[0723] "Emotional analysis methods" refer to technologies and algorithms that analyze a user's facial expressions and tone of voice to accurately determine their current emotional state.

[0724] "Identification information devices" are devices used to read a user's personal information and identify the individual, and include, for example, ID card readers.

[0725] In order to implement this invention, it is first necessary to prepare an information processing device for users to input information related to procedures at government offices. This can be a general electronic device that the user can operate, such as a personal computer, tablet, or smartphone.

[0726] The information processing device is equipped with cameras and microphones to detect voice and facial expressions, allowing it to acquire the user's emotional state in real time. This emotional data is then analyzed using emotion analysis tools. This emotion analysis employs algorithms that analyze changes in voice tone and facial movements.

[0727] The terminal sends a string of characters related to the procedure entered by the user to the server. The server receives the string, refers to the user's attribute database, and generates the operation data necessary for the procedure. This operation data includes information about the procedure steps and related documents. Furthermore, the generated operation data is optimized based on the results of sentiment analysis. For example, if the user is feeling anxious, the procedure explanation will be made more detailed.

[0728] Furthermore, users are identified using identification devices. This allows for personalized procedures and prompt presentation of necessary next steps.

[0729] As a concrete example, consider the case where a user enters the string "change of address." In this case, the terminal senses the user's emotional state from their facial expression, and the server provides a list of documents required for the address change and the procedure flow as operational data. At the same time, a message such as "Don't worry, this procedure will proceed smoothly" is displayed to users who may be feeling anxious.

[0730] An example of a prompt for a generating AI model would be: "Consider the best way to handle a procedure at a government office, taking into account the user's emotional state. Suggest what services would be appropriate to provide if the user is feeling frustrated and what services would be appropriate if the user is feeling anxious."

[0731] Thus, the system of the present invention accurately analyzes the user's emotions and provides personalized information and support accordingly, making it possible to efficiently carry out procedures at government offices.

[0732] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0733] Step 1:

[0734] The user inputs a string of characters related to a procedure via an information processing device. This string indicates the procedure the user wishes to process at the government office. For example, by entering keywords such as "change of address" or "moving in," the user attempts to access the necessary procedure. The terminal receives this input and prepares the data for the next processing step.

[0735] Step 2:

[0736] The device senses the user's voice and facial expressions and transmits this data to an emotion analysis system. The camera captures the user's face, and the microphone records the user's voice. Emotion analysis infers the emotional state from factors such as the pitch and speed of the voice and facial movements. Using this input data, the emotion analysis algorithm outputs the user's emotional state.

[0737] Step 3:

[0738] The server receives the string sent from the terminal and the results of sentiment analysis, and then refers to the personal attribute database. Here, pre-registered attribute data related to the user is used. Based on this, the server generates operation data appropriate to the user's context. This operation data includes details of the relevant procedure and related instructions.

[0739] Step 4:

[0740] The server optimizes the generated operation data according to the sentiment analysis results. If the emotional state indicates anxiety, additional explanations are added to the data to facilitate understanding. For example, detailed explanations or comforting messages are added to each step of the procedure. This optimized operation data is then generated as output.

[0741] Step 5:

[0742] The terminal presents the user with optimized operation data received from the server. Visual icons and concise step-by-step instructions are displayed to help the user easily understand the procedure. Furthermore, advice and messages tailored to the user's emotional state are displayed on the screen, allowing the user to proceed with the procedure with greater confidence.

[0743] Step 6:

[0744] The user identifies themselves using an identification device, such as an ID card reader. This authentication step allows the server to check the user's previous records and current progress and suggest the next necessary action. In this process, the server matches relevant data using the user's identification information and outputs the next steps based on the identified information.

[0745] (Application Example 2)

[0746] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0747] In modern society, procedures that users must perform at public institutions and in urban environments are often complicated and stressful. Therefore, there is a need to support smooth procedures while considering the emotional state of users. In particular, flexible service provision that takes users' feelings into consideration is necessary. Conventional systems have the problem of not being able to provide guidance that reflects emotional states, and thus failing to adequately reduce the burden on users.

[0748] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0749] In this invention, the server includes means for receiving language information input by the user via an information processing device, means for acquiring the user's biometric information using sensors and analyzing the user's emotional state, and means for generating communication information suitable for the user based on the analyzed emotional state. This makes it possible to appropriately grasp the user's emotional state and provide optimal service guidance accordingly.

[0750] An "information processing device" is an electronic device that takes user input and processes that information.

[0751] "Linguistic information" refers to information expressed through text or speech input by the user.

[0752] A "user" is a person who uses a system or device to receive a service.

[0753] "Attribute information" refers to data that shows the characteristics and profiles of individual users.

[0754] "Biometric information" refers to data obtained from the user's body that indicates their emotions and state.

[0755] A "sensor" is a device that measures physical phenomena to acquire information.

[0756] "Means for analyzing emotional states" refers to methods for determining a user's emotions based on acquired biometric information.

[0757] "Communication information" refers to information generated by a system to facilitate smooth interaction with users.

[0758] "Information means" refers to devices and applications used to identify individuals and provide information.

[0759] "Instructions" refer to guidance or guidelines for specific actions or content.

[0760] "Instructional information" refers to specific instructions and information provided to users to help them complete procedures or achieve their goals.

[0761] The system for implementing this invention mainly consists of a user, a server, and a terminal. The user inputs linguistic information related to the procedure using an information processing device. The terminal acquires the user's biometric information using its built-in camera and sensors and transmits this information to the server. Based on this data, the server uses a generative AI model to analyze the user's emotional state and generates communication information appropriate to that state.

[0762] The server executes emotion engines and analysis algorithms based on the data it processes. For example, if the user is feeling anxious, it generates instructions in a gentle voice or visual information. These instructions are provided to the user through a voice output device or display.

[0763] As a concrete example, consider a scenario where a user visits the city hall to obtain a resident registration certificate. When the user puts on smart glasses and approaches the counter, sensors in the glasses detect the user's facial expression and send that information to a server. The server analyzes the user's expression as indicating anxiety and displays an appropriate message of encouragement and specific procedural guidance on the screen.

[0764] Example prompt for a generative AI model: "Design an algorithm that analyzes user facial expression data and generates optimal procedural information (e.g., encouraging messages, procedural guides) based on the user's emotions, displaying it on smart glasses."

[0765] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0766] Step 1:

[0767] The user inputs linguistic information via an information processing device. Here, the user inputs specific procedure details and clearly indicates the desired service. The entered text information is received by the terminal and sent as data to the server. After receiving this input data, the server prepares for analysis.

[0768] Step 2:

[0769] The device acquires the user's biometric information using sensors. The camera and various sensors detect the user's facial expressions and voice, converting them into digital data. This biometric information is sent to a server in real time and used for emotion analysis. The output of this step is the raw data indicating the user's emotional state.

[0770] Step 3:

[0771] Based on the biometric and linguistic information received by the server, a generative AI model is used to analyze the user's emotional state. A data analysis algorithm processes this input data to determine the user's current emotional state. The analysis results are output as an index indicating the user's specific emotions (e.g., anxiety, reassurance).

[0772] Step 4:

[0773] The server generates communication information tailored to the user based on the analysis results. At this stage, the generating AI model creates appropriate messages and instructions to ensure a better user experience. This output information provides a customized guide based on the user's current emotional state.

[0774] Step 5:

[0775] The generated communication information is presented to the user through the terminal. Audio guides and visual information are presented to the user via an audio output device and display. This allows the user to proceed with the procedure with confidence. The output is embodied as specific guidance for the user.

[0776] Step 6:

[0777] User guidance is continuously fed back based on their situation. For example, new instructions and information are provided sequentially as the user progresses through the process. The server re-analyzes the data as needed to maintain the optimal response.

[0778] In this way, the system can sense the user's emotional state in real time and respond individually, making the process smoother and more comfortable.

[0779] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0780] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0781] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[0782] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[0783] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[0784] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[0785] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[0786] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[0787] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[0788] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[0789] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[0790] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[0791] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[0792] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[0793] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[0794] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[0795] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[0796] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[0797] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[0798] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[0799] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[0800] The following is further disclosed regarding the embodiments described above.

[0801] (Claim 1)

[0802] A means for receiving keywords entered by a user via an electronic device,

[0803] A means for generating relevant processing information by referring to user attribute information based on received keywords,

[0804] A means of presenting the generated processing information to the user,

[0805] A means of identifying individuals by reading users' personal information from their devices and assisting with procedures,

[0806] A system that includes this.

[0807] (Claim 2)

[0808] The system according to claim 1, further comprising means for making optimal suggestions based on received keywords and user attribute information.

[0809] (Claim 3)

[0810] The system according to claim 1, further comprising means for verifying the user's identity based on their personal information and providing the necessary subsequent actions.

[0811] "Example 1"

[0812] (Claim 1)

[0813] A means of receiving a string entered via an information terminal,

[0814] A means for generating relevant work data by referring to user characteristic information based on a received string,

[0815] A means of displaying the generated work data on an information terminal,

[0816] A means of verifying the user by reading the user's individual identification device and supporting the work,

[0817] A method for optimizing working data by using a generative model for string analysis,

[0818] A system that includes this.

[0819] (Claim 2)

[0820] The system according to claim 1, further comprising means for making appropriate recommendations based on received strings and user characteristic information.

[0821] (Claim 3)

[0822] The system according to claim 1, further comprising means for performing verification based on the individual identification information of a user and providing the necessary next steps.

[0823] "Application Example 1"

[0824] (Claim 1)

[0825] A means for receiving operation instructions entered by a user via an information processing device,

[0826] A means for generating relevant business information by referring to the user's attribute information based on the received operation instructions,

[0827] A means of presenting the generated business information to the user,

[0828] A means of identifying an individual by reading the user's identification information device and assisting in operations,

[0829] A means of supporting the use of public resources by providing real-time congestion information and optimal usage times,

[0830] A system that includes this.

[0831] (Claim 2)

[0832] The system according to claim 1, further comprising means for making optimal suggestions based on received operation instructions and user attribute information.

[0833] (Claim 3)

[0834] The system according to claim 1, further comprising means for verifying the identity of the user based on user identification information and providing the necessary subsequent actions.

[0835] "Example 2 of combining an emotion engine"

[0836] (Claim 1)

[0837] A means for receiving a string entered by a user via an information processing device,

[0838] A means for generating relevant operation data by referencing personal attribute data based on a received string,

[0839] A means of presenting the generated operation data to the user,

[0840] A means for analyzing the user's emotional state using emotion analysis means and optimizing the operation data generated based on the analysis results,

[0841] A means of identifying an individual by reading the user's identification information device and assisting with procedures,

[0842] A system that includes this.

[0843] (Claim 2)

[0844] The system according to claim 1, further comprising means for making user-specific suggestions based on emotion analysis.

[0845] (Claim 3)

[0846] The system according to claim 1, further comprising means for verifying the identity of an individual based on their personal identification data and for indicating the necessary next steps.

[0847] "Application example 2 when combining with an emotional engine"

[0848] (Claim 1)

[0849] A means for receiving language information entered by a user via an information processing device,

[0850] A means for generating relevant information by referring to user attribute information based on received language information,

[0851] A means of presenting the generated information to the user,

[0852] A means of identifying individuals by reading the user's information and supporting their work,

[0853] A means of acquiring the user's biometric information using sensors and analyzing the user's emotional state,

[0854] A means for generating communication information suitable for the user based on the analyzed emotional state,

[0855] A means for providing instructions to the user based on the analysis results via an audio output means,

[0856] A system that includes this.

[0857] (Claim 2)

[0858] The system according to claim 1, further comprising means for interactively presenting optimal guidance information to the user using information display means based on the analysis results.

[0859] (Claim 3)

[0860] The system according to claim 1, further comprising means for verifying the user's identity based on their biometric information and indicating the necessary next steps. [Explanation of Symbols]

[0861] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Devices 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robots< / url:> < / url:> < / url:> < / url:>

Claims

1. A means for receiving operation instructions entered by a user via an information processing device, A means for generating relevant business information by referring to the user's attribute information based on the received operation instructions, A means of presenting the generated business information to the user, A means of identifying an individual by reading the user's identification information device and assisting in operations, A means of supporting the use of public resources by providing real-time congestion information and optimal usage times, A system that includes this.

2. The system according to claim 1, further comprising means for making optimal suggestions based on received operation instructions and user attribute information.

3. The system according to claim 1, further comprising means for verifying the identity of the user based on the user's identification information and providing the necessary subsequent actions.

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