Medical institution search support method, program, and system

Abstract

To provide a medical institution search support method by which even foreigners can easily search for medical institutions such as hospitals without language handicaps. [Solution] Candidate medical institutions for the user are identified based on the user's location information. Japanese medical institution information for the identified medical institution is obtained, and the medical institution information is translated into a language specified by the user. The translated medical institution information is provided to the user. Candidate medical institutions for the user are identified based on the user's location information and the translated medical interview result information. At this time, the user and medical institutions are matched based on evaluation information from both the user and the medical institution, and the reservation request is mediated.

Description

[Technical field]

[0001] The present invention relates to a medical institution search support method, a program, and a system used to search for medical institutions such as hospitals. [Background technology]

[0002] When people become ill or injured and there is no regular hospital nearby, they often search the web to find a hospital. Summary of the Invention [Problem to be solved by the invention]

[0003] However, few of the web pages of Japanese medical institutions are available in foreign languages, which means that foreigners have a hard time finding a hospital if they become ill or injured in Japan. In other words, foreigners are unable to properly communicate their symptoms, and there is a demand to understand how to take medication and side effects.

[0004] The present invention has been made in consideration of the above circumstances, and its object is to provide a medical institution search support method, program, and system that allows even foreigners to easily search for hospitals and other medical institutions without being handicapped by language issues. [Means for solving the problem]

[0005] The present invention includes a first step of receiving a search request from a user, a second step of acquiring location information of the user, a third step of identifying candidate medical institutions for the user based on the acquired location information, a fourth step of acquiring Japanese medical institution information of the medical institution identified in the third step and translating the medical institution information into a language designated by the user, a fifth step of providing the medical institution information translated in the fourth step to the user, a sixth step of receiving an appointment with the medical institution from the user after the fifth step, a seventh step of transmitting a request for an appointment for the user to the medical institution to which the appointment is made in accordance with the appointment of the user received in the sixth step, and a seventh step of receiving information from the medical institution to which the appointment is made regarding whether or not the user related to the appointment request will visit the medical institution, the insurance, etc. a ninth step of evaluating the user based on the information acquired in the eighth step and predetermined user evaluation criteria; a tenth step of acquiring at least one piece of information regarding the communication situation and satisfaction with the examination for the medical institution where the user received a consultation; and an eleventh step of evaluating the medical institution based on the information acquired in the tenth step and predetermined medical institution evaluation criteria, and the medical institution is identified as a candidate medical institution in the third step based on the user's evaluation in the ninth step and the evaluation of the medical institution in the eleventh step, or a decision is made as to whether or not to send a consultation appointment request in the seventh step.

[0006] Preferably, the third step identifies the medical institution based on a symptom specified by the user.

[0007] Preferably, the computer executes a twelfth step of translating the medical interview result information received from the user into Japanese, and the third step identifies candidate medical institutions for the user based on the location information acquired in the second step and the medical interview result information translated in the twelfth step.

[0008] Preferably, the computer executes an eighth step of transmitting, in response to the user's appointment received in the seventh step, a request for an appointment for the user, including the medical interview result information translated in the sixth step, to the medical institution with which the appointment is made.

[0009] Preferably, when a request for interpretation service is received from the medical institution or the user in a case where a reservation at the medical institution has been confirmed in response to the consultation reservation request, a process of arranging for interpretation by an interpreter is performed.

[0010] Preferably, the eighth step includes transmitting at least one of the user's insurance information, credit card information, and past medical appointment information to the medical institution in association with the medical appointment request.

[0011] The present invention is a system in which a computer executes the following steps: a first step of receiving a search request from a user; a second step of acquiring location information of the user; a third step of identifying candidate medical institutions for the user based on the acquired location information; a fourth step of acquiring Japanese medical institution information for the medical institution identified in the third step and translating the medical institution information into a language specified by the user; a fifth step of providing the medical institution information translated in the fourth step to the user; a sixth step of receiving an appointment with the medical institution from the user after the fifth step; and a seventh step of sending the user's appointment request to the medical institution at which the appointment is made, in accordance with the user's appointment received in the sixth step, and determines whether or not to allow the appointment request to be sent to the medical institution based on evaluations of the medical institution obtained from the user who has used the medical institution in the past and evaluations of the user obtained from the medical institutions that the user has used in the past.

[0012] The present invention includes a first step of receiving a search request from a user, a second step of acquiring location information of the user, a third step of identifying candidate medical institutions for the user based on the acquired location information, a fourth step of acquiring Japanese medical institution information of the medical institution identified in the third step and translating the medical institution information into a language designated by the user, a fifth step of providing the medical institution information translated in the fourth step to the user, a sixth step of receiving an appointment for a medical institution from the user after the fifth step, a seventh step of transmitting a request for an appointment for the user to the medical institution to which the appointment is made in accordance with the user's appointment received in the sixth step, and a seventh step of receiving from the medical institution to which the appointment is made information on whether the user related to the appointment request will visit the institution, The program causes a computer to execute an eighth step of acquiring at least one piece of information regarding the presence or absence of insurance, communication status, payment status, and payment method; a ninth step of evaluating the user based on the information acquired in the eighth step and predetermined user evaluation criteria; a tenth step of acquiring at least one piece of information regarding the communication status and satisfaction with the examination for the medical institution where the user received treatment, and an eleventh step of evaluating the medical institution based on the information acquired in the tenth step and predetermined medical institution evaluation criteria, and identifies the candidate medical institutions in the third step or determines whether or not to send a request for an appointment in the seventh step, based on the user's evaluation in the ninth step and the medical institution's evaluation in the eleventh step.

[0013] The present invention includes a first means for receiving a search request from a user, a second means for acquiring location information of the user, a third means for identifying candidate medical institutions for the user based on the acquired location information, a fourth means for acquiring Japanese medical institution information of the medical institution identified by the third means and translating the medical institution information into a language designated by the user, a fifth means for providing the medical institution information translated by the fourth means to the user, a sixth means for receiving an appointment with the medical institution from the user after the fifth means, a seventh means for transmitting a medical appointment request of the user to the medical institution to which the appointment is made in accordance with the user's appointment received by the sixth means, and a seventh means for receiving information from the medical institution to which the appointment is made regarding whether or not the user related to the appointment request will visit, the insurance company, etc. a ninth means for evaluating the user based on the information acquired by the eighth means and a predetermined user evaluation criterion; a tenth means for acquiring at least one piece of information regarding the communication situation and satisfaction with the examination at the medical institution where the user received a medical examination; and an eleventh means for evaluating the medical institution based on the information acquired by the tenth means and a predetermined medical institution evaluation criterion, and the medical institution search support system identifies the candidate medical institutions in the third means or determines whether or not to send a request for an appointment for an examination in the seventh means based on the user's evaluation by the ninth means and the evaluation of the medical institution by the eleventh means. Effect of the Invention

[0014] According to the present invention, it is possible to provide a medical institution search support method, program, and system that allow even foreigners to easily search for medical institutions such as hospitals without being handicapped by language issues. [Brief description of the drawings]

[0015] [Figure 1] FIG. 1 is a diagram showing the overall configuration of a medical institution search support system 1 according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a functional block diagram of the medical institution search server 21 shown in FIG. [Diagram 3] FIG. 3 is a flowchart showing a main flow of medical institution information provision by the medical institution search support system 1 shown in FIG. [Figure 4] FIG. 4 is a flowchart for explaining the operation of the medical institution search server 21 when performing a medical interview process on the user terminal device 10. As shown in FIG. [Diagram 5] FIG. 5 is a flowchart for explaining the reservation function and the intermediation function of the medical institution search support system 1 shown in FIG. [Figure 6] FIG. 6 is a flow chart for explaining generation of user evaluation information in this embodiment. [Figure 7] FIG. 7 is a flow chart for explaining generation of medical institution evaluation information in this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] Hereinafter, a medical institution search support system according to an embodiment of the present invention will be described. FIG. 1 is a diagram showing the overall configuration of a medical institution search support system 1 according to an embodiment of the present invention. As shown in FIG. 1, the medical institution search support system 1 performs processing using, for example, multiple medical institution terminal devices 4 used by medical institutions such as hospitals, user terminal devices 10 used by users who use the medical institutions, and a medical institution search server 21. In the present invention, a medical institution is a concept that includes all medical institutions including hospitals.

[0017] An application provided by a medical institution search server 21 is installed on each of the medical institution terminal device 4 and the user terminal device 10. Furthermore, the medical institution of the present invention is a medical institution such as a hospital or a dental medical institution.

[0018] FIG. 2 is a functional block diagram of the medical institution search server 21 shown in FIG. As shown in FIG. 2, the medical institution search server 21 includes, for example, a communication unit 75, a memory 79, and a processing unit 81.

[0019] The communication unit 75 communicates with the medical institution terminal device 4 and the user terminal device 10 . The memory 79 stores the program executed by the processing unit 81 . The memory 79 also stores medical institution map information received from an external server. The processing unit 61 executes the program PRG1 stored in the memory 59 to perform the processing of the medical institution search server 21 defined in this embodiment.

[0020] FIG. 3 is a flowchart showing a main flow of medical institution information provision by the medical institution search support system 1 shown in FIG. Each step will be explained.

[0021] STEP ST11: When the medical institution search server 21 receives the medical institution search request from the user terminal device 10, the medical institution search server 21 proceeds to step ST12. The medical institution search request may include information such as the medical department selected by the user on the screen.

[0022] STEP ST12: The medical institution search server 21 receives location information of the user terminal device 10 from the terminal device 10.

[0023] STEP ST13: The user selects a specified (desired) language by operating the user terminal device 10. The medical institution search server 21 receives this information. The desired language may be selected in step ST11 or the like.

[0024] STEP ST14: The medical institution search server 21 identifies a medical institution suitable for the user based on the location information of the user terminal device 10 received in step ST12 and the medical institution map information read out from the memory 79, and acquires information on the medical institution. Specifically, a predetermined number of medical institutions close to the user's location or within a predetermined distance are identified, and information on those medical institutions is acquired. At this time, the medical institutions to be acquired (searched) may be identified based on information on medical departments, etc. included in the medical institution search request. The medical institution map information includes the attributes and location information of medical institutions. In addition, the medical institution information is linked to the latest registered medical institution information of the national government and is updated periodically, either manually or automatically. In identifying the medical institution, a medical institution that meets mutual conditions may be identified based on user evaluation information and medical institution evaluation information, which will be described later.

[0025] STEP ST15: The medical institution search server 21 uses translation software in the medical institution search server 21 or another server to translate the Japanese medical institution information acquired in step ST14 into a language designated by the user, and then transmits the translation to the user terminal device 10. The translation work may be performed manually. The medical institution information includes information such as medical specialty, address, contact information, whether or not the institution accepts foreigners, and whether or not credit cards are accepted.

[0026] STEP ST16: The medical institution search server 21 transmits the medical institution information translated into Japanese to the user terminal device 10 in step ST15. At this time, the medical institution information is controlled to be displayed in order of proximity to the user's location.

[0027] The operation of the medical institution search server 21 when conducting a medical interview process on the user terminal device 10 will be described below. FIG. 4 is a flowchart for explaining the operation of the medical institution search server 21 when performing a medical interview process on the user terminal device 10. As shown in FIG. Each step will be explained.

[0028] STEP ST21: The medical institution search server 21 transmits the medical interview information to the user terminal device 10 . At this time, the medical interview information in Japanese is translated into a language designated by the user and then transmitted. The medical interview information includes questions about age, sex, symptoms, urgency, chronic illnesses, medication history, etc.

[0029] STEP ST22: The user operates the user terminal device 10 to input answers to the items of the medical interview information received from the medical institution search server 21, and medical interview result information is generated. The medical interview result information is information in a language designated by the user. The user terminal device 10 transmits the medical interview result information to the medical institution search server 21 .

[0030] STEP ST23: The medical institution search server 21 translates the medical interview result information received in step ST22 into Japanese.

[0031] STEP ST24: The medical institution search server 21 identifies a medical institution suitable for the user and acquires the medical institution information based on the interview result information received in step ST22, the user location information received in step ST12, and the medical institution map information read from the memory 79. This enables medical institution search support for selecting a medical institution by inputting the user's symptoms.

[0032] STEP ST25: The medical institution search server 21 calculates the degree of matching between the user and the medical institution identified in step ST24. Specifically, the medical institution search server 21 calculates the degree of matching from the perspective of whether or not the examination, etc. is likely to be carried out without problems based on the user evaluation information described below and the medical institution evaluation information, for example, based on language, examination items, credit availability, communication level, etc.

[0033] STEP ST26: The medical institution search server 21 translates the medical institution information acquired in step ST24 and transmits it to the user terminal device 10. At this time, the medical institution search server 21 transmits to the user terminal device 10 medical institution information that has been translated based on the matching degree calculated in step ST25 so that medical institution information with a higher matching degree is displayed at the top.

[0034] The reservation function and intermediary function of the medical institution search server 21 will be described below. FIG. 5 is a flowchart for explaining the reservation function and the intermediation function of the medical institution search support system 1 shown in FIG. Each step will be explained.

[0035] STEP ST31: When the user wants to make a reservation at a medical institution by viewing the medical institution information acquired from the medical institution search server 21, the user performs a reservation operation specifying the medical institution. In response to the reservation operation, a consultation reservation request is transmitted from the user terminal device 10 to the medical institution search server 21. Furthermore, if there is an emergency, the medical institution search server 21 performs processing to arrange for an ambulance. In addition, a button for indicating the medical condition and the urgency / severity may be provided on the user terminal device 10. By operating the urgency / severity button, the color of the user's location information on the map changes according to the degree of the urgency / severity button, so that the urgency / severity can be notified to the management and incoming call applications.

[0036] STEP ST32: When the medical institution search server 21 receives a reservation request from the user terminal device 10, it determines whether or not the reservation conditions are met. At this time, the medical institution search server 21 judges whether the user related to the reservation request and the medical institution satisfy each other's conditions based on the user evaluation information and medical institution evaluation information described later. For example, the medical institution search server 21 determines, based on user evaluation information, that a reservation request from a user who does not meet certain criteria such as past non-payment, does not meet the reservation conditions. Furthermore, the medical institution search server 21 determines, based on the medical institution evaluation information, that a reservation request for a medical institution that does not meet certain standards in terms of the user's attributes, planned visit time, etc., does not meet the reservation conditions.

[0037] STEP ST33: If the medical institution search server 21 determines in step ST32 that the reservation conditions are met, the process proceeds to step ST34.

[0038] STEP ST34: The medical institution search server 21 performs reservation processing for the user at the specified medical institution. When making a reservation, the medical institution search server 21 translates the user's desired time and medical interview result information into Japanese and transmits them to the medical institution terminal device 4. The user terminal device 10 may be configured to allow the patient to print out the medical interview result information and take it with them.

[0039] STEP ST35: When the medical institution search server 21 receives the intermediation request from the user terminal device 10, the process proceeds to step ST36.

[0040] STEP ST36: When the medical institution search server 21 receives the intermediation request in step ST33, it performs an intermediation process of translating messages and calls between the user and the medical institution using an SNS or the like. All communications and calls mentioned above will be recorded.

[0041] The process of generating the above-mentioned user evaluation information and medical institution evaluation information will be described below. FIG. 6 is a flow chart for explaining generation of user evaluation information in this embodiment. Step ST41: In response to operations by medical personnel, the medical institution search server 21 receives information from the medical institution terminal device 4, such as whether the user related to the consultation appointment request will visit the hospital, whether they have insurance, communication status, payment status, payment method, etc., and stores this information.

[0042] STEP ST42: The medical institution search server 21 generates user evaluation information that evaluates the user based on the information about the user stored in step ST41 and a predetermined user evaluation criterion, and stores this.

[0043] FIG. 7 is a flow chart for explaining generation of medical institution evaluation information in this embodiment. STEP ST51: The medical institution search server 21 receives at least one piece of information, such as the communication situation and the satisfaction level with the examination, for the medical institution related to the examination reservation request from the user terminal device 10 in response to a user operation, and stores this.

[0044] STEP ST52: The medical institution search server 21 generates medical institution evaluation information that evaluates the medical institution based on the information about the medical institution stored in step ST51 and predetermined medical institution evaluation criteria, and stores this.

[0045] As described above, according to the medical institution search support system 1, even if a user cannot read Japanese, the user can access the medical institution search server 21 from the user terminal device 10 to obtain information on appropriate medical institutions according to the user's location.

[0046] Furthermore, according to the medical institution search support system 1, it is possible to determine whether to send a consultation appointment request to a medical institution based on both the user evaluation and the medical institution evaluation, so that a consultation that suits both parties can be arranged. In other words, it is possible to eliminate user dissatisfaction and inconvenience to medical institutions.

[0047] Furthermore, according to the medical institution search support system 1, by acquiring interview result information from the user terminal device 10 to the medical institution search server 21, a medical institution suited to the patient's symptoms can be easily selected. Based on the results of the medical interview, medical institutions suited to the patient's symptoms are displayed and the user can select one. Furthermore, according to the medical institution search support system 1, by utilizing the reservation function, the burden on the user in making reservations at medical institutions can be reduced. Furthermore, according to the medical institution search support system 1, the user can have accurate and prompt communication with medical institutions without language handicaps, since the medical institution can mediate communication between the user and the user.

[0048] <Second embodiment> In this embodiment, a case will be described in which, when a request for a consultation reservation is made from the medical institution search server 21 to the medical institution terminal device 4, the user's credit card information and the like are transmitted. The medical institution search server 21 reads out from the memory 79 the user's insurance information, credit card information, and past medical appointment information that have been acquired in advance from the user making the appointment. The medical institution search server 21 transmits the read information to the medical institution terminal device 4 in association with the user's request for appointment for medical examination. According to this embodiment, the insurance and credit card information of the user related to the appointment request can be provided to the medical institution in advance.

[0049] <Other embodiments> Before transmitting the medical institution information to the user terminal device 4 in step ST16 shown in Figure 3, the medical institution search server 21 may determine the recommendation level of the medical institution that is a candidate for the user based on the foreigner acceptance information and performance information obtained from the medical institution. Then, information that allows the recommendation level to be understood is included in the medical institution information and transmitted to the medical institution terminal device 4.

[0050] In addition, the medical institution search server 21 may determine the urgency of the user based on the medical interview result information received from the user in step ST22 shown in Figure 4 and a predetermined urgency determination criterion, and if it determines that the urgency is high, it may perform a process of calling an ambulance. The urgency judgment criteria are defined such that, for a given item of the medical interview result information, if the content of that item satisfies a given condition, the urgency is judged to be high. The process of calling an ambulance involves automatically calling an emergency center and reporting the user's location and symptoms, or informing a specified operator of the situation. In addition, in the event of an emergency, first aid information may be provided to the user depending on the symptoms.

[0051] Furthermore, when the medical institution search server 21 receives examination estimate information from the medical institution that transmitted the examination reservation request in step ST32 shown in FIG. 5, it performs processing to transmit the examination estimate information to the user terminal device 10 of the user. At this time, the medical institution search server 21 transmits the consultation reservation request to the medical institution terminal device 4 in association with the medical interview result information, and the medical institution estimates the consultation fee based on that.

[0052] The present invention is not limited to the above-described embodiments. In other words, those skilled in the art may make various modifications, combinations, sub-combinations, and substitutions of the components of the above-described embodiment within the technical scope of the present invention or an equivalent scope. Furthermore, the medical institution search server 21 may use a fax or a messaging function of an SNS to notify the medical institution. The consultation may also be an online consultation. In that case, the visit means that the patient has received the online consultation. In addition to medical institution information, tourist information may also be provided to the user. In addition, the use of the service provided by the medical institution search server 21 may be made on a subscription basis. In addition, if an interpretation has been arranged but a human interpreter is not available, an automatic translation function may be provided. Also, instead of an interpreter, a medical institution or a user may use an automatic translation service device, etc. Also, such a function may be provided to terminal devices used by medical institutions and users.

[0053] For example, in searching for the nearest medical institution in an emergency, the medical institution search server 21 may provide the user terminal device 10 with a list of medical institutions that can immediately accept the user based on the user's current location. Also, a process of recommending the most suitable medical institution may be performed based on the user's medical interview result information. Also, automatic notification to family members and emergency contacts: You may choose to automatically send notifications to designated contacts in the event of an emergency.

[0054] It may also provide follow-up information after treatment at a medical institution, for example providing information on care and rehabilitation after discharge from hospital. [Industrial Applicability]

[0055] This system can be applied to search systems for medical institutions such as hospitals. [Explanation of symbols]

[0056] 1. Medical institution search support system 4. Medical institution terminal equipment 10...User terminal device 75…Communications Department 79…Memory 81... Processing section

Claims

1. A first step of receiving a search request from a user; a second step of acquiring location information of the user; A third step of identifying medical institutions that are candidates for the user based on the acquired location information; a fourth step of acquiring medical institution information in Japanese of the medical institution identified in the third step and translating the medical institution information into a language designated by the user; a fifth step of providing the medical institution information translated in the fourth step to the user; a sixth step of receiving, after the fifth step, a consultation appointment with the medical institution from the user; a seventh step of transmitting a request for a medical appointment of the user to the medical institution in response to the medical appointment of the user received in the sixth step; an eighth step of acquiring at least one of information regarding whether the user related to the appointment request will visit the medical institution, whether the user has insurance, a communication status, a payment status, and a payment method from the medical institution; a ninth step of evaluating the user based on the information acquired in the eighth step and a predetermined user evaluation criterion; A tenth step of acquiring at least one piece of information regarding a communication situation and a satisfaction level with the medical examination for the medical institution where the user has received a medical examination; an eleventh step of evaluating the medical institution based on the information acquired in the tenth step and a predetermined medical institution evaluation criterion; The computer executes Based on the user's evaluation in the ninth step and the evaluation of the medical institution in the eleventh step, the candidate medical institution in the third step is identified, or a decision is made as to whether or not to transmit a consultation reservation request in the seventh step. A method for assisting in searching for medical institutions.

2. The third step is to identify the medical institution based on the symptoms specified by the user. The medical institution search support method according to claim 1.

3. A twelfth step of translating the medical interview result information received from the user into Japanese. The computer executes the The third step identifies medical institutions that are candidates for the user based on the location information acquired in the second step and the medical interview result information translated in the twelfth step. The medical institution search support method according to claim 2.

4. an eighth step of transmitting a request for a medical appointment for the user, including the medical interview result information translated in the sixth step, to the medical institution where the appointment is to be made, in response to the request for a medical appointment for the user received in the seventh step; The computer executes The medical institution search support method according to claim 3.

5. When a request for interpretation service is received from the medical institution or the user in a case where a reservation at the medical institution has been confirmed in response to the request for medical reservation, a process of arranging for interpretation by an interpreter is performed. The medical institution search support method according to claim 4.

6. The eighth step is to transmit at least one of the user's insurance information, credit card information, and past medical appointment information to the medical institution in association with the medical appointment request. The medical institution search support method according to claim 5.

7. A first step of receiving a search request from a user; a second step of acquiring location information of the user; A third step of identifying medical institutions that are candidates for the user based on the acquired location information; a fourth step of acquiring medical institution information in Japanese of the medical institution identified in the third step and translating the medical institution information into a language designated by the user; a fifth step of providing the medical institution information translated in the fourth step to the user; a sixth step of receiving, after the fifth step, a consultation appointment with the medical institution from the user; a seventh step of transmitting a request for a medical appointment of the user to the medical institution in response to the medical appointment of the user received in the sixth step; an eighth step of acquiring at least one of information regarding whether the user related to the appointment request will visit the medical institution, whether the user has insurance, a communication status, a payment status, and a payment method from the medical institution; a ninth step of evaluating the user based on the information acquired in the eighth step and a predetermined user evaluation criterion; A tenth step of acquiring at least one piece of information regarding a communication situation and a satisfaction level with the medical examination for the medical institution where the user has received a medical examination; an eleventh step of evaluating the medical institution based on the information acquired in the tenth step and a predetermined medical institution evaluation criterion; on the computer, Based on the user's evaluation in the ninth step and the evaluation of the medical institution in the eleventh step, the candidate medical institution is identified in the third step, or a decision is made as to whether or not to transmit a consultation reservation request in the seventh step. program.

8. A first means for receiving a search request from a user; A second means for acquiring location information of the user; A third means for identifying medical institutions that are candidates for the user based on the acquired location information; a fourth means for acquiring Japanese medical institution information of the medical institution identified by the third means and translating the medical institution information into a language designated by the user; A fifth means for providing the medical institution information translated by the fourth means to the user; A sixth means for receiving a consultation appointment at the medical institution from the user after the fifth means; a seventh means for transmitting a request for a medical examination reservation of the user to the medical institution in response to the medical examination reservation of the user received by the sixth means; an eighth means for acquiring at least one of information regarding whether the user related to the appointment request will visit the medical institution, whether the user has insurance, a communication status, a payment status, and a payment method from the medical institution where the appointment is made; a ninth means for evaluating the user based on the information acquired by the eighth means and a predetermined user evaluation criterion; A tenth means for acquiring at least one piece of information regarding a communication situation and a satisfaction level with the medical examination for the medical institution where the user has received medical examination; an eleventh means for evaluating the medical institution based on the information acquired by the tenth means and a predetermined medical institution evaluation criterion; having Based on the evaluation of the user by the ninth means and the evaluation of the medical institution by the eleventh means, the third means identifies the candidate medical institution, or the seventh means determines whether or not to transmit a consultation reservation request. Medical institution search support system.

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