Work Instruction System

Abstract

To provide an operation instruction system configured to reduce the burden on an operator and allow a third person to easily identify actual progress of operation or a defect of operation content.SOLUTION: An operation instruction system includes a terminal device 10, an information collection unit 6, an information determination unit 2, and an information presentation unit 5. The information collection unit 6 collects operation content information actually performed by an operator M1 from the terminal device 10 and records the information. The information determination unit 2 organizes and analyzes the operation content information recorded on the information collection unit 6. The information presentation unit 5 records processed operation content information organized and analyzed by the information determination unit 2.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a work instruction system. [Background technology]

[0002] In recent years, when installing or inspecting elevators or passenger conveyors, workers are instructed on the details of their work using voice and images in order to shorten the time required for the work. One example of such a technology is that described in Patent Document 1.

[0003] Patent Document 1 describes a technology related to an elevator inspection support system that supports elevator inspection work. Patent Document 1 describes that the system includes a position detection unit that detects the position and direction of a worker, a camera carried by the worker to photograph the equipment to be inspected, and an inspection recording unit that records the inspection image photographed by the camera. The technology described in Patent Document 1 includes a sound generation unit that outputs a sound to guide the worker, and a work management unit that instructs the sound generation unit to output a sound to guide the worker to a specified equipment to be inspected, and causes the camera to photograph the specified equipment to be inspected when it detects that the camera and the specified equipment to be inspected face each other. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2017-43436 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, in order for the client or manager who ordered the work to understand the actual progress of the work or any defects in the work content, the workers performing the work had to report them to the client or manager, which increased the burden on the workers.

[0006] In consideration of the above problems, the present invention has an object to provide a work instruction system that reduces the burden on workers and allows third parties to easily grasp the actual progress of work and any problems with the work content. [Means for solving the problem]

[0007] In order to solve the above problems and achieve this object, the system includes a terminal device, an information collection unit, an information determination unit, and an information presentation unit. The terminal device displays the work content to be instructed to the worker. The information collection unit collects and records work content information related to the work content actually performed by the worker from the terminal device. The information determination unit organizes and analyzes the work content information recorded in the information collection unit. The information presentation unit records the processed work content information organized and analyzed by the information determination unit. Effect of the Invention

[0008] The work instruction system having the above configuration reduces the burden on the worker and allows a third party to easily grasp the actual progress of the work and any defects in the work content. [Brief description of the drawings]

[0009] [Figure 1] 1 is a schematic configuration diagram showing a work instruction system according to an embodiment; [Diagram 2] FIG. 2 is an explanatory diagram illustrating a terminal device provided to a worker in the work instruction system according to the embodiment; [Diagram 3] FIG. 3 is an explanatory diagram showing the difference in work instructions depending on the worker's level of proficiency in a work instruction system according to an embodiment, where FIG. 3A shows work instructions given to a worker with a high level of proficiency, and FIG. 3B shows work instructions given to a worker with a low level of proficiency. [Figure 4] 4 is a flowchart showing a process for selecting contents of a work instruction in the work instruction system according to the embodiment; [Diagram 5] 4 is a flowchart showing a work content report process in the work instruction system according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, a work instruction system according to an embodiment will be described with reference to Figures 1 to 5. In addition, the same reference numerals are used to designate common members in each figure.

[0011] 1. Example of embodiment 1-1. Example of work instruction system configuration First, the configuration of a work instruction system according to an embodiment (hereinafter, referred to as "this example") will be described with reference to FIGS. 1 to 3. FIG. Fig. 1 is a schematic diagram showing an example of the configuration of a work instruction system, and Fig. 2 is an explanatory diagram showing a device held by a worker in the work instruction system.

[0012] The work instruction system 1 shown in Fig. 1 is a system that instructs a worker M1 on the work content during elevator installation work, and acquires the work content actually performed by the worker M1. The work instruction system 1 includes an information determination unit 2, a worker information storage unit 3, a work content storage unit 4, an information presentation unit 5, an information collection unit 6, and an information storage unit 7. The work instruction system 1 also includes a device terminal 10 and a voice device 11 owned by the worker M1. The device terminal 10 and the voice device 11 configure a terminal device.

[0013] As shown in FIG. 1 and FIG. 2, the device terminal 10 is a mobile information terminal consisting of, for example, a smartphone or a tablet terminal. The device terminal 10 is connected to the information determination unit 2, the information collection unit 6, and the information storage unit 7 so as to be able to transmit and receive information. The device terminal 10 has a display unit 13 and an input unit 14. The display unit 13 displays the contents of the work instructions output from the information determination unit 2. The display unit 13 also displays a manual showing the work procedures output from the information storage unit 7. The device terminal 10 outputs the information input to the input unit 14 to the information determination unit 2 and the information collection unit 6.

[0014] The audio device 11 is connected to the device terminal 10. The audio device 11 is, for example, configured with headphones, earphones, a bone conduction speaker, or the like. The audio device 11 also has a microphone that acquires the voice of the worker M1. The audio device 11 outputs audio information such as work instructions and manuals that the device terminal 10 receives from the information determination unit 2 and the information storage unit 7. The audio device 11 also outputs the voice of the worker M1 acquired by the microphone to the device terminal 10. The audio device 11 may be provided with an input unit configured with a touch button, a touch sensor, or the like.

[0015] Various storage devices such as clouds and servers are used as the worker information storage unit 3, the work content storage unit 4, the information presentation unit 5, the information collection unit 6, and the information storage unit 7. The worker information storage unit 3 stores various information related to the worker M1. Information related to the worker M1 (hereinafter simply referred to as "worker information") includes, for example, years of experience, company affiliation, age, gender, disaster history, and professional qualifications. The worker information is stored in the worker information storage unit 3 in association with ID information that identifies the worker M1. Examples of the ID information include numbers, the fingerprint, face, and voice of the worker M1.

[0016] The work content storage unit 4 stores a plurality of work contents A and B for each work process. The work content storage unit 4 also stores a plurality of work instruction contents A, B, and C that instruct the worker M1 on the work content and procedure for each of the plurality of work contents A and B. The work instruction contents A, B, and C are created according to the proficiency of the worker M1 in the corresponding work.

[0017] FIG. 3 is an explanatory diagram showing differences in work instructions that are output depending on the level of skill of the worker M1. The content A of the work instruction shown in Fig. 1 is a work instruction for a highly skilled worker M1. As shown in Fig. 3A, the content A of the work instruction for the highly skilled worker M1 is only output as a voice indicating the work instruction from the voice device 11. Moreover, the action instruction content C shown in Fig. 1 is a work instruction for a less skilled worker M1. As shown in Fig. 3B, the content C of the work instruction for the less skilled worker M1 is not only displayed as an image on the display unit 13 of the device terminal 10, but also output as a voice indicating the work instruction from the voice device 11.

[0018] As the contents of the work instructions, guidance to a manual stored in the information storage unit 7, which will be described later, is displayed on the device terminal 10. If the work instructions output from the device terminal 10 or the voice device 11 are not clear to the worker M1, the worker M1 can view the manual stored in the information storage unit 7 by operating the guidance displayed on the display unit 13 of the device terminal 10.

[0019] Although the example in which the contents A, B, and C of the work instructions are created according to the proficiency of the worker M1 has been described, the present invention is not limited to this. For example, the contents A, B, and C of the work instructions may be created according to the years of experience, professional qualifications, or past disaster history of the worker M1.

[0020] The information collecting unit 6 outputs information on the work actually performed by the worker M1 (work content information) from the device terminal 10. The work content information is created from information on the operation of the device terminal 10 by the worker M1 and voice information of the worker M1 acquired by the voice device 11. The information collecting unit 6 records the work content information.

[0021] Examples of the work content information include response time until the work is completed and manual viewing information. The information collection unit 6 calculates and stores the response time from the time of a specific operation performed by the worker M1 on the device terminal 10 or the voice device 11 for each work instruction. Examples of the specific operation include an input operation on the input unit 14 of the device terminal 10, or a specific voice operation uttered into the microphone of the voice device 11. Examples of the manual viewing information include the content of the manual viewed by the worker M1 while working, the viewing time, and the number of times it was viewed. The work content information stored in the information collection unit 6 is organized, analyzed, and processed by the information determination unit 2.

[0022] The information presentation unit 5 stores the work content information organized and analyzed by the information judgment unit 2. Hereinafter, the organized and analyzed work content information will be referred to as processed work content information. The information presentation unit 5 is provided with a display unit and an input unit, not shown. The information presentation unit 5 is configured so that the processed work content information can be viewed by the client who ordered the work and the manager who manages the work (hereinafter referred to as a third party) M2. The processed work content information is information showing the progress of the work and areas for improvement in the work or the product, etc.

[0023] The information storage unit 7 stores a manual showing detailed procedures for each task. The information storage unit 7 is connected to the device terminal 10. When the worker M1 operates the device terminal 10 or the audio device 11, the manual stored in the information storage unit 7 is displayed on the display unit 13 or output as audio from the audio device 11. Information on the manual viewed by the worker M1 operating the device terminal 10 or the audio device 11 is recorded in the information collection unit 6.

[0024] The information determination unit 2 is connected to be able to transmit and receive information to and from the worker information storage unit 3, the work content storage unit 4, the information presentation unit 5, the information collection unit 6, and the device terminal 10. The information determination unit 2 has a CPU (Central Processing Unit), RAM (Random Access Memory), and ROM (Read Only Memory), and is an AI (artificial intelligence) that analyzes and organizes the acquired information.

[0025] The information determination unit 2 acquires worker information from the worker information storage unit 3 based on the ID information input to the device terminal 10. The information determination unit 2 calculates the proficiency of the worker M1 in each task based on the acquired worker information. The proficiency of the worker M1 is calculated based on, for example, years of experience, professional qualifications, and disaster history. The information determination unit 2 also selects work instruction content that matches the proficiency of the worker M1 from the task content storage unit 4. The information determination unit 2 then outputs the selected work instruction content to the device terminal 10.

[0026] The proficiency of the worker M1 in each task may be stored as the worker information stored in the worker information storage unit 3. This reduces the burden of the information determination unit 2 in calculating the proficiency. Although an example has been described in which the worker information is stored in the worker information storage unit 3 and the task instruction content is stored separately in the task content storage unit 4, this is not limiting. For example, the worker information and the task instruction content may be stored together in a single storage unit.

[0027] The information determination unit 2 also collects, organizes, and analyzes the work content information recorded in the information collection unit 6. The information determination unit 2 then organizes and analyzes the work content information recorded in the information collection unit 6 to convert it into, for example, information indicating work progress information and areas of improvement in the work or products (processed work content information). The information determination unit 2 records the processed work content information, which is information indicating the progress of the work and areas of improvement, in the information presentation unit 5.

[0028] Note that the components, functions, processing units, etc. constituting the above-mentioned work instruction system 1 may be realized in part or in whole in hardware, for example, by designing an integrated circuit. Also, the components, functions, etc. described above may be realized in software by a processor interpreting and executing a program that realizes each function. Information on the programs, tables, files, etc. that realize each function may be stored in a recording device such as a memory, a hard disk, or an SSD (Solid State Drive), or in a recording medium such as an IC card, an SD card, or a DVD.

[0029] 2. Example of the work instruction system in action Next, an example of the operation of the work instruction system 1 having the above-described configuration will be described with reference to FIGS.

[0030] 2-1. Selection process of work instructions First, a work instruction content selection process for selecting the content of a work instruction when worker M1 performs a work will be described with reference to FIG. FIG. 4 is a flowchart showing the work instruction content selection process.

[0031] 4, first, the worker M1 inputs the ID information assigned to each worker into the device terminal 10 via the input unit 14 (step S11). The input process of the ID information in step S11 may be performed by the worker M1 inputting a predetermined voice into the voice device 11. By performing the input process of the ID information in step S11, the worker M1 becomes able to use the work instruction system 1 of this example (step S12).

[0032] Next, the device terminal 10 transmits the input ID information of the worker M1 to the information determination unit 2 (step S13). The information determination unit 2 acquires information about the worker M1 stored in the worker information storage unit 3, i.e., the worker information, based on the input ID information. Furthermore, the information determination unit 2 calculates the proficiency of the worker M1 in each of the work contents A, B, and C based on the worker information. Then, the information determination unit 2 selects the content of the work instruction from the contents A, B, and C of the work instruction recorded in the work content storage unit 4 according to the calculated proficiency (step S14).

[0033] Next, the information determination unit 2 transmits the content of the work instruction selected in the process of step S14 to the device terminal 10 (step S15). This ends the process of selecting the content of the work instruction in the work instruction system 1 of this example.

[0034] In this way, according to the work instruction system 1 of this embodiment, the information determination unit 2 automatically selects the content of the work instruction according to the proficiency level of the worker M1 based on the worker information. This saves the worker M1 the trouble of selecting the content of the work instruction.

[0035] In the above-mentioned work instruction content selection process, an example has been described in which the information determination unit 2 selects the work instruction content in the process of step 14, but the present invention is not limited to this. For example, a plurality of work instruction contents A, B, and C stored in the work content storage unit 4 may be displayed on the display unit 13 of the device terminal 10, and the worker M1 may select the work instruction content that matches his / her level of proficiency.

[0036] 2-2. Work content report processing Next, a work content reporting process for reporting actual work content to a third party will be described with reference to FIG. FIG. 5 is a flowchart showing the work content report process.

[0037] 5, the worker M1 selects the contents of the work instruction transmitted to the device terminal 10 according to the work process or procedure (step S21). When the selection process shown in step S21 is executed, the device terminal 10 and / or the voice device 11 instructs and transmits information according to the contents of the work instruction to the worker M1 (step S22).

[0038] As shown in FIG. 3A, when the proficiency level of the worker M1 is high, the work instructions are given using the voice device 11. In contrast, when the proficiency level of the worker M1 is low, as shown in FIG. 3B, the work instructions are given by images on the display unit 13 of the device terminal 10 and by voice using the voice device 11. This allows appropriate work instructions to be given according to the proficiency level of the worker M1, and eliminates the time that the worker M1 has to hesitate or think about the work content. As a result, the work efficiency can be improved.

[0039] Next, the worker M1 responds to the work instruction output from the device terminal 10 or the voice device 11 (step S23). The response process in step S23 takes time, which corresponds to the work time for one work. The response process in step S23 is achieved by the worker M1 performing a specific operation set in advance on the device terminal 10 or the voice device 11.

[0040] In the response process, for example, first, when the worker M1 understands the contents of the work instruction, the worker M1 operates the input unit 14 to tap "understood" or verbally responds "understood" via the voice device 11. Next, when the instructed work is completed, the worker M1 operates the input unit 14 to tap "completed" or verbally responds "completed" via the voice device 11. Furthermore, when the worker M1 wants to confirm the contents of the instruction again, the worker M1 operates the input unit 14 to tap "again" or verbally responds "again" via the voice device 11.

[0041] During the response process in step S23, the worker M1 can view the manual stored in the information storage unit 7 using the device terminal 10.

[0042] Then, in step S23, information on the work content, which is information on what the worker M1 did on the device terminal 10 or the voice device 11, the response time, the contents of the manual viewed, the viewing time, and the number of times, is recorded in the information collecting unit 6 (step 24). The information collecting unit 6 records, for example, the time from "Understood" to "Complete" when the worker M1 operates the device terminal 10 or the voice device 11 as the response time. The information collecting unit 6 also records information on the manual viewed by the worker M1 during the processing of step S23, i.e., while working.

[0043] Next, the information determination unit 2 collects, analyzes, and organizes the work content information recorded in the information collection unit 6 (step S25). In the analysis and organization process of step S25, the information determination unit 2 creates information indicating the progress of the work and information indicating areas for improvement of the work or product based on, for example, the response time until the work is completed, the viewed content of the manual, the viewing time, and the number of views.

[0044] By acquiring the response time until the task is completed, the information judgment unit 2 can grasp the task that worker M1 is taking a long time to complete. If the response time exceeds a preset standard task time, the information judgment unit 2 judges that there is an area for improvement in the task or product. In addition, if the time spent viewing the manual or the number of times it has been viewed exceeds a preset standard viewing time or number of times it has been viewed, the information judgment unit 2 judges that there is an area for improvement in the task or product, or that there is a defect in the manual.

[0045] Then, the information determination unit 2 records the processed work content information, which is the analyzed and organized information, in the information presentation unit 5 (step S26). This ends the work content reporting process in the work instruction system 1 of this example.

[0046] The information judgment unit 2 organizes and analyzes the work content actually performed by the worker M1, which eliminates the need for the worker M1 to report the work content actually performed to the third party M2, thereby reducing the burden on the worker M1. The information collection unit 6 collects the work content performed from information obtained by the worker M1 operating the device terminal 10 and the voice device 11. This reduces the involvement of human judgment in the collection of work content, and allows the actual work content to be objectively judged.

[0047] In addition, the information presented to the third party M2 is information on the work contents that has been recorded in the information collection unit 6 and organized and analyzed by the information judgment unit 2. This allows only the necessary information to be presented to the third party M2, and the third party M2 can easily grasp the actual progress of the work and any defects in the work contents. Furthermore, as described above, information is collected, organized, and analyzed without the intervention of anyone between the worker M1 and the third party M2. This allows the third party to quickly and accurately grasp the work contents performed by the worker M1, and to understand the work that the worker M1 is having difficulty with.

[0048] Furthermore, when the worker M1 is replaced, the information determination unit 2 transmits the work content performed by the previous worker M1, i.e., the processed work content information recorded in the information presentation unit 5, to the device terminal 10 of the successor worker M1. This allows the successor worker M1 to easily understand the work content performed by the previous worker M1. As a result, the handover work of the worker M1 can be easily performed, and the effort of reporting when the worker M1 is replaced can be reduced.

[0049] Furthermore, the information judgment unit 2 may update the worker information stored in the worker information storage unit 3 based on the processed work content information. For example, if the response time is shorter than the reference work time, the information judgment unit 2 increases the worker M1's proficiency level for that work content. Also, if the manual viewing time and number of views fall below the reference viewing time and number of views, the information judgment unit 2 increases the worker M1's proficiency level for that work content. As a result, the worker M1's proficiency level is updated based on the actual work content, so that a more appropriate proficiency level can be selected the next time a similar work is performed.

[0050] The device terminal 10 and the voice device 11 may transmit the work content to be instructed to the worker M1 in a plurality of steps. Then, the information collection unit 6 may collect the work content actually performed by the worker M1 for each of the plurality of steps. This allows the necessary information to be transmitted to the worker M1 in a timely manner for each step, and prevents the worker M1 from missing a task or from having to take extra time to confirm the task.

[0051] The present invention is not limited to the embodiment described above and shown in the drawings, and various modifications can be made without departing from the spirit of the invention described in the claims.

[0052] In the above embodiment, the work instruction system is used for elevator installation, but the present invention is not limited to this. For example, the present invention can be applied to elevator inspection, passenger conveyor installation, inspection, and various other types of work.

[0053] For example, the above-mentioned embodiment examples have described the system configuration in detail and specifically in order to explain the present invention in an easily understandable manner, and are not necessarily limited to having all of the configurations described. In addition, it is possible to replace part of the configuration of the embodiment described here with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. In addition, it is also possible to add, delete, or replace part of the configuration of an embodiment with another configuration.

[0054] In addition, the control lines and information lines shown are those that are considered necessary for the explanation, and not all control lines and information lines in the product are necessarily shown. In reality, it can be considered that almost all components are connected to each other. [Explanation of symbols]

[0055] REFERENCE SIGNS LIST 1...work instruction system, 2...information judgment unit, 3...worker information storage unit, 4...work content storage unit, 5...information presentation unit, 6...information collection unit, 7...information storage unit, 10...device terminal (terminal equipment), 11...audio device, 13...display unit, 14...input unit, M1...worker, M2...third party

Claims

1. A terminal device that transmits work instructions to a worker; Collecting work content information relating to the work content actually performed by the worker from the terminal device; An information collecting unit for recording; an information determination unit that organizes and analyzes the work content information recorded in the information collection unit; an information presentation unit in which the processed work content information organized and analyzed by the information determination unit is recorded; an information storage unit connected to the terminal device and storing a manual showing detailed procedures for the work; Equipped with The information collecting unit calculates a response time from the terminal device to completion of the task performed by the worker, The information collecting unit records information about the worker viewing the manual by operating the terminal device, The information determination unit creates a progress status of the work based on the response time and records it in the information presentation unit, and also creates information indicating areas for improvement in the work based on information of the worker's viewing of the manual and the response time and records it in the information presentation unit. Work instruction system.

2. The information presenting unit displays the processed work content information so as to be viewable by a third party different from the worker. The work instruction system according to claim 1 .

3. a worker information storage unit in which worker information relating to the worker is stored; a work content storage unit storing a plurality of work instructions to be given to the worker; The information determination unit selects a content of a work instruction from a plurality of content of work instructions based on the worker information, and transmits the selected content of the work instruction to the terminal device. The work instruction system according to claim 1 .

4. The contents of the plurality of work instructions are created according to the proficiency level of the worker, The information determination unit calculates a proficiency level of the worker based on the worker information, and selects a content of a work instruction from a plurality of content of work instructions based on the calculated proficiency level. The work instruction system according to claim 3 .

5. The worker information is stored in the worker information storage unit in association with ID information for identifying the worker. The work instruction system according to claim 3 .

6. The information determination unit updates the worker information stored in the worker information storage unit based on the work content information recorded in the information collection unit. The work instruction system according to claim 3 .

7. The content of the work instruction is transmitted from the terminal device to the worker in a plurality of steps; The information collecting unit collects the work content information relating to the work content actually performed by the worker. Collect at each step The work instruction system according to claim 3 .

Images