Lost item management system, lost item management method, and program

Abstract

Provided is a lost property management system for efficiently managing lost property. 【Solution means】 The lost property management system 1 includes a lost property reception unit that receives registration of lost property found in an accommodation facility, a grouping unit that groups a plurality of lost properties as a lost property group based on the place where the lost property was found and the date and time of finding by the lost property reception unit, a user information storage unit that stores user information of the accommodation facility, and a lost person identification unit that identifies the owner of the lost property, the lost person, based on the user information stored in the user information storage unit, the date and time when the lost property was found, and the place where the lost property was found, and a lost person association unit that associates the lost person identified by the lost person identification unit with the plurality of lost properties grouped as a lost property group by the grouping unit.

Description

Technical Field

[0001] The present invention relates to a lost item management system, a lost item management method, and a program.

Background Art

[0002] For example, Patent Document 1 discloses a lost item management system for managing lost item information regarding lost items, which includes a user information storage unit that stores user information including contact information of users who use a facility, a registration processing unit that registers the lost item information including at least location information where the lost item was found, and an extraction processing unit that extracts, from the user information storage unit, the contact information of a user who used the utilization-providing location on the day the lost item was found or immediately before that when the registered location information is the utilization-providing location used by the user, and a notification output unit that outputs a notification for informing the extracted contact information that the lost item was at the utilization-providing location.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] An object of the present invention is to provide a lost item management system that efficiently manages lost items.

Means for Solving the Problems

[0005] The lost property management system according to the present invention includes a lost property reception unit that receives registration of lost property found in a lodging facility, a grouping unit that groups a plurality of lost properties as a lost property group based on the place where the lost property was found and the date and time of finding received by the lost property reception unit, a user information storage unit that stores user information of the lodging facility, and a loser identification unit that identifies a loser who is the owner of the lost property based on the user information stored in the user information storage unit, the date and time when the lost property was found, and the place where the lost property was found. It also has a loser association unit that associates the loser identified by the loser identification unit with a plurality of lost properties grouped as a lost property group by the grouping unit.

[0006] Preferably, it further includes a deadline management unit that manages the response deadline of the lost property received by the lost property reception unit, a display unit that displays the lost property information received by the lost property reception unit, and a deadline expiration determination unit that determines whether the response deadline of the lost property managed by the deadline management unit has expired. The display unit displays that there is a response omission for the lost property determined to have expired by the deadline expiration determination unit.

[0007] Preferably, it further includes a status management unit that manages the status of the lost property from the time it was found until it is removed from the management of the lodging facility for the lost property received by the lost property reception unit. The display unit displays the status managed by the status management unit in association with the lost property.

[0008] Preferably, when the status management unit changes to a status indicating that the response to the lost property has been completed, it changes the storage location registered for the lost property. The response refers to the loser identified by the loser identification unit, or the delivery of the lost property to the loser or the person who picks up the lost property, or the shipping process.

[0009] Preferably, it further has an operation recording unit for recording the operation history of the lost item management system. The operation recording unit records the registration of lost items, the status change of lost items, and the deletion of registered lost items in association with the operator, and the display unit displays the operation records recorded by the operation recording unit.

[0010] Preferably, it further has a history management unit for managing the contact history with the lost person identified by the lost person identification unit. When delivering a lost item to the lost person identified by the lost person identification unit or the recipient, the history management unit records the electronic signature of the lost person or the recipient.

[0011] Preferably, it further has a lost item aggregation unit for aggregating lost item information for each accommodation facility determined by the due date exceeding determination unit to have exceeded the response due date or storage period. The display unit displays the information on the lost items aggregated by the lost item aggregation unit in association with the accommodation facility.

[0012] Preferably, it further has a distribution unit for distributing the operation rules regarding the management of lost items to a plurality of accommodation facilities, and an application unit for applying the operation rules distributed by the distribution unit to the lost item management system.

[0013] Preferably, the distribution unit distributes the classification of the status of the lost items managed by the status management unit, and the classification of the lost items and the storage period corresponding to the classification. The application unit updates the classification of the status, the classification of the lost items, and the storage period corresponding to the classification of the lost items based on the distribution content by the distribution unit.

[0014] The lost property management method according to the present invention includes a lost property reception step in which a computer receives registration of lost property found at a lodging facility, a grouping step in which the computer groups a plurality of lost properties as a lost property group based on the place where the lost property was found and the date and time of finding in the lost property reception step, a user information storage step in which the computer stores user information of the lodging facility, a loser identification step in which the computer identifies a loser who is the owner of the lost property based on the user information stored in the user information storage step, the date and time when the lost property was found, and the place where the lost property was found, and a loser association step in which the computer associates the loser identified in the loser identification step with the plurality of lost properties grouped as a lost property group in the grouping step.

[0015] The computer according to the present invention causes the computer to execute a lost property reception step in which the computer receives registration of lost property found at a lodging facility, a grouping step in which the computer groups a plurality of lost properties as a lost property group based on the place where the lost property was found and the date and time of finding in the lost property reception step, a user information storage step in which the computer stores user information of the lodging facility, a loser identification step in which the computer identifies a loser who is the owner of the lost property based on the user information stored in the user information storage step, the date and time when the lost property was found, and the place where the lost property was found, and a loser association step in which the computer associates the loser identified in the loser identification step with the plurality of lost properties grouped as a lost property group in the grouping step.

Advantages of the Invention

[0016] According to the present invention, lost property can be efficiently managed.

Brief Description of the Drawings

[0017]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Embodiments for Carrying Out the Invention

[0018] First, the background against which the present invention was made will be explained. There are systems for registering lost property and searching for it in the ledger, but there is no system that satisfies demands such as "when multiple lost properties belonging to one owner are found in a guest room, I want to manage the lost properties together", "I want to manage the handover of lost property to the loser", and "as the headquarters of a chain hotel with multiple accommodation facilities, I want to manage the lost property of each accommodation facility". Therefore, the lost item management system 1 according to the present embodiment supports the lost item management by the employees of the accommodation facility while managing up to the handover of the lost item to the owner or the person who picks it up, by satisfying these demands.

[0019] Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating the hardware configuration of the lost item management system 1 in the present embodiment. As illustrated in FIG. 1, the lost item management system 1 manages lost items in an accommodation facility. For example, the lost item management system 1 includes an employee terminal 2 for registering the picked-up lost items and a lost item management server 3 for managing the lost items picked up in the accommodation facility. The employee terminal 2 is a computer terminal operated by an employee of the accommodation facility. The employee uses the employee terminal 2 to register the lost items picked up in the accommodation facility into the lost item management system 1. In addition, the employee of the accommodation facility operates the employee terminal 2 to view the information of the lost items registered in the lost item management system 1, and updates and records the information and responses regarding the lost items. The employee terminal 2 is a portable terminal such as a smartphone or a tablet terminal. The lost item management server 3 manages the lost item information of the accommodation facility, and registers the lost item information into the lost item information database 610, updates the lost item information, and displays the lost item information on the employee terminal 2 in response to the request of the employee terminal 2. For example, the lost item management server 3 is a server device such as a server computer or a cloud server, or a personal computer or the like. The lost item management server 3 manages the lost items in one accommodation facility or a plurality of related accommodation facilities.

[0020] FIG. 2 is a diagram illustrating the hardware configuration of the employee terminal 2. As illustrated in FIG. 2, the employee terminal 2 includes a CPU 200, a memory 202, a storage 204, a network interface 206 (network IF 206), an input / output device 208, and a photographing device 210, and these components are connected to each other via a bus 212. The CPU 200 is, for example, a central processing unit. The memory 202 is, for example, a volatile memory and functions as a main memory device. The storage 204 is, for example, a flash memory and stores computer programs and other data files as a non-volatile recording device. The network IF 206 is an interface for communication, either wired or wireless, and realizes communication with the lost item management server 3 via, for example, the Internet. The input / output device 208 is, for example, a touch panel display. The imaging device 210 is, for example, a camera and images the lost item that has been picked up.

[0021] As illustrated in FIG. 3, an employee terminal program 22 is installed in the employee terminal 2 of this example. The employee terminal program 22 includes a display unit 220, a lost item registration unit 222, and a lost item information update unit 224. Note that part or all of the employee terminal program 22 may be realized by hardware such as an ASIC. In the employee terminal program 22, the display unit 220 displays a user interface provided by the lost item management system 1. The display unit 220 displays a login screen of the lost item management system 1, accepts an ID and password from an employee, enables access to the lost item management system 1 when authentication to the lost item management system 1 is approved, and displays each page provided by the lost item management system 1. The lost item registration unit 222 accepts lost item information picked up at the accommodation facility. Specifically, it accepts registration of the place where the lost item was picked up, the date and time of pickup, and the item of the lost item that was picked up, and requests the lost item management server 3 to perform a new registration in the lost item information DB 610. The lost item information update unit 224 requests an update of the lost item information registered in the lost item information DB 610. For example, the lost item information update unit 224 requests the lost item management server 3 to update the status of the registered lost item and record the contact with the loser.

[0022] FIG. 4 is a diagram illustrating the hardware configuration of the lost item management server 3. As illustrated in FIG. 4, the lost item management server 3 includes a CPU 300, a memory 302, an HDD 304, a network interface 306 (network IF 306), a display device 308, and an input device 310, and these components are connected to each other via a bus 312. The CPU 300 is, for example, a central processing unit. The memory 302 is, for example, a volatile memory and functions as a main memory device. The HDD 304 is, for example, a hard disk drive device and stores computer programs and other data files as a non-volatile recording device. The network IF 306 is an interface for communicating wired or wirelessly and realizes communication with the employee terminal 2 via the Internet, for example. The display device 308 is, for example, a liquid crystal display. The input device 310 is, for example, a keyboard and a mouse.

[0023] FIG. 5 is a diagram illustrating the functional configuration of the lost item management server 3. As illustrated in FIG. 5, in the lost item management server 3 of this example, a lost item management program 32 is installed and a lost item information database 610 (lost item information DB 610) is configured. The lost item management program 32 includes a lost item reception unit 320, a grouping unit 322, a lost person identification unit 324, a lost person association unit 326, a deadline management unit 328, a deadline expiration determination unit 330, a display unit 332, a status management unit 334, an operation recording unit 336, a contact management unit 338, a lost item aggregation unit 340, a search unit 342, a distribution unit 344, and an application unit 346. Note that part or all of the lost item management program 32 may be realized by hardware such as an ASIC. Further, the lost item management program 32 is stored in a recording medium such as a CD-ROM, for example, and is installed via this recording medium.

[0024] In the lost item management program 32, the lost item reception unit 320 receives the registration of the found lost items. Specifically, the lost item reception unit 320 receives the place where the lost item was found, the item of the lost item, and the date and time when the lost item was found, which are registered by the lost item registration unit 222 of the employee terminal 2, and registers them in the lost item information DB 610. The grouping unit 322 groups a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time when the lost item was found, which are received and registered by the lost item reception unit 320. Specifically, the grouping unit 322 groups and manages a plurality of lost items found at the same date and time and in the same guest room. The grouping unit 322 associates the grouped lost items as lost items by the same loser with each other. More specifically, the grouping unit 322 assigns a group number to the lost item group and registers it in the lost item information DB 610 in association with the lost items.

[0025] Here, the user information database 600 (user information DB 600) will be described. The user information DB 600 manages the user information of the accommodation facility. Specifically, the user information DB 600 manages the accommodation date and time, name, address, contact information, and the used guest room number in association with each other. The user information DB 600 is an example of the user information storage unit according to the present invention. The loser identification unit 324 identifies the loser who is the owner of the lost item based on the user information stored in the user information DB 600, the date and time when the lost item was found, and the place where the lost item was found. Specifically, when the place where the lost item was found is a guest room, the loser identification unit 324 extracts the user information of the user who stayed most recently before the date and time when the lost item was found in the guest room where the lost item was found from the user information DB 600.

[0026] The loser association unit 326 associates the loser identified by the loser identification unit 324 with the lost item. Specifically, the loser association unit 326 associates the loser identified by the loser identification unit 324 with the plurality of lost items grouped as a lost item group by the grouping unit 322. The deadline management section 328 manages the response deadlines for lost items received by the lost item reception section 320. Specifically, the deadline management section 328 manages, as response deadlines, the contact deadline for the owner identified by the owner identification section 324, the scheduled delivery date of the lost item, the scheduled shipping operation date of the lost item, and the scheduled date for reporting the lost item to the police.

[0027] The deadline expiration determination section 330 determines the expiration of the response deadlines for lost items managed by the deadline management section 328. The display section 332 displays the lost item information managed by the lost item information DB 610 in response to a request from the display section 220 of the employee terminal 2. Also, the display section 332 displays on the employee terminal 2 that there is a missed response for the response determined by the deadline expiration determination section 330 to have expired. Further, the display section 332 displays the status of the lost item managed by the status management section 334 in association with the lost item as lost item information.

[0028] The status management section 334 manages the status of the lost item from the time of its pickup until the lost item falls outside the management of the accommodation facility. The operation record section 336 records the operation history of the lost item management system 1. Specifically, the operation record section 336 records the registration of lost items, the change in the status of lost items, and the deletion of registered lost items in association with the operator. The operation history recorded by the operation record section 336 is displayed on the employee terminal 2 by the display section 332.

[0029] The contact management section 338 manages the contact history with the owner identified by the owner identification section 324. For example, the contact management section 338 records the contact date and time (last contact date) with the identified owner, the determined delivery method, and the electronic signature of the recipient at the time of delivery of the lost item. The lost item aggregation unit 340 aggregates information on lost items for each accommodation facility. Specifically, the lost item aggregation unit 340 aggregates lost items determined by the expiration date determination unit 330 to have exceeded the response deadline or storage deadline. Information on the lost items aggregated by the lost item aggregation unit 340 is displayed on the employee terminal 2 when logged in to the lost item management system 1 with an ID having the authority by the display unit 332.

[0030] The search unit 342 searches for lost items from the lost item information registered in the lost item information DB 610 based on the specified item, date and time, or location. For example, when there is an inquiry about a lost item from the loser, the employee can search for the lost item information by the employee terminal 2 and leave a contact record for the displayed lost item information. Further, the search unit 342 searches for lost item information based on the status of the lost item.

[0031] The distribution unit 344 distributes the operation rules regarding the management of lost items to a plurality of accommodation facilities. Specifically, the distribution unit 344 distributes the operation rules regarding the management of lost items from the head office that manages a plurality of accommodation facilities to the plurality of accommodation facilities. The distribution of the operation rules by the distribution unit 344 becomes possible by logging in to the lost item management system 1 with an ID having the authority to manage a plurality of accommodation facilities. More specifically, the distribution unit 344 distributes the classification of the status of the lost items managed by the status management unit 334, and the classification of the lost items and the storage deadline corresponding to the classification.

[0032] The application unit 346 applies the operation rules distributed by the distribution unit 344 to the lost item management system 1. Specifically, the application unit 346 updates the classification of the status, the classification of the lost items, and the storage deadline corresponding to the classification of the lost items based on the distribution content by the distribution unit 344. By means of the distribution unit 344 and the application unit 346, for example, it is possible to distribute and apply operation rules determined by a headquarters that manages a plurality of accommodation facilities to the plurality of accommodation facilities all at once. Also, even when the number of accommodation facilities to be managed increases, it is possible to distribute the operation rules to the increased accommodation facilities.

[0033] FIG. 6(a) is an example of displaying lost items grouped as a lost item group by the grouping unit 322. FIG. 6(a) is the lost item ledger page of the lost item management system 1. On the lost item ledger page, lost item information managed by the lost item information DB 610 is displayed. As illustrated in FIG. 6(a), a plurality of lost items picked up in the same guest room and at the same date and time are displayed in a grouped state. Specifically, when an operation to display one of the grouped lost items is performed, the displayed lost item and the remaining grouped lost items are also displayed simultaneously. Also, when changing the status, when the status of one lost item is changed, a display prompting the change of the status of the remaining grouped lost items is shown. Thereby, it is possible to prevent omission during handover to the person picking up the lost item or omission during shipping.

[0034] FIG. 6(b) is an example of displaying the corresponding operations for the due date of the lost items today. FIG. 6(b) is the top page of the lost item management system 1. On the top page, the number of items scheduled for handover to the person picking up the lost items today, the number of items scheduled for notification to the police, the number of items exceeding the due date, the lost item information scheduled for handover, the lost item information scheduled for notification to the police, and the lost item information exceeding the due date are displayed. Thereby, it is possible to grasp what should be dealt with today, and also, since the lost items exceeding the due date are also displayed, it is possible to prevent them from being left unattended beyond the due date.

[0035] FIG. 6(c) is an example of displaying lost item information that has exceeded the due date and for which no contact has been made from the accommodation facility to the owner of the lost item. As illustrated in FIG. 6(c), on the top page, lost item information for which no action has been taken on the lost item even after the scheduled response date (e.g., the scheduled delivery date) has passed is displayed, and further, the number of days elapsed since the scheduled date is displayed. Also, for lost item information that requires contact with the identified owner from the accommodation facility, a contact mark is displayed, allowing the necessary actions to be grasped at a glance.

[0036] FIG. 7(a) is a display example for recording contact inquiries with the owner of the lost item. As illustrated in FIG. 7(a), on the lost item ledger page, the delivery method for each lost item is recorded. Specifically, delivery in person or by shipping can be selected. When the delivery method is selected, the status is changed according to the selected content. Further, input fields are provided for the date and time of contact inquiry with the owner of the lost item, the person in charge of the inquiry, the scheduled delivery date, the scheduled delivery time, and the scheduled deliverer when the lost item is to be delivered directly, and the entered content is recorded by the contact management unit 338. When shipping, an input field is provided to record the contact phone number. By leaving a record of the contact inquiry, it is possible to share information with other employees other than the employee who directly contacted the owner of the lost item. Also, since the necessary items to be filled in are provided as input fields, it is possible to ensure that there are no omissions in the content to be determined and recorded even when contacting the owner of the lost item.

[0037] FIG. 7(b) is a display example of the delivery record when delivering the lost item to the person who picked it up. As illustrated in FIG. 7(b), when delivering the lost item, the contact management unit 338 records an electronic signature as proof of delivery. The lost item information to be delivered is recorded on the screen for recording the electronic signature, and the employee can record the electronic signature after confirming the content with the person who picked it up using the employee terminal 2 for the lost item information. FIG. 7(c) is a display example for recording information related to shipping when shipping the lost item. As illustrated in FIG. 7(c), when an employee sends a lost item, the employee can prevent omissions in the shipping procedure by checking and recording the necessary items on the page for leaving a shipping record. The status of the lost item and the storage location of the lost item are associated with each other. When the status of the lost item is set to "shipped", the status management unit 334 changes the storage location of the lost item managed by the lost item information DB 610 to "location unknown". This can prevent forgetting to update the storage location.

[0038] FIG. 8(a) is an example display for batch operations on grouped lost items. As illustrated in FIG. 8(a), for the lost items grouped by the grouping unit 322, the grouping unit 322 can perform "file attachment", "status change", "change of storage location", and "CSV output" in batch. By performing batch operations on the grouped lost items, it is possible to save the labor of operating each lost item and at the same time prevent operation omissions. Also, when performing batch operations, by displaying the status of the lost items to be operated on, incorrect operations can be prevented.

[0039] FIG. 8(b) is an example display for displaying operation records. As illustrated in FIG. 8(b), the operation recording unit 336 associates the operation date and time, operation content, and operator to the lost item management system 1 and records them as an operation log. For example, even if cash registered as a lost item is taken and the lost item information is deleted, it remains in the operation log, so such fraud can be prevented. Specifically, the operation recording unit 336 records the registration, deletion, status change, etc. of lost items as the operation log. FIG. 8(c) is an example display for displaying the management status of lost items in multiple accommodation facilities. As illustrated in FIG. 8(c), on the headquarters management page that displays the lost items of a plurality of accommodation facilities, the classification of lost items that have exceeded the response deadline or storage deadline for each accommodation facility, aggregated by the lost item aggregation unit 340, and the number of lost items are displayed. The display screen of FIG. 7(c) is displayed by logging in to the lost item management system 1 with the ID of the authority to manage a plurality of accommodation facilities. Thereby, it is possible to evaluate the management of lost items for each accommodation facility, and it is possible to call attention to accommodation facilities with low evaluations.

[0040] FIG. 9(a) is an example display screen of the operation rule distribution screen. The distribution unit 344 distributes the operation rules to the selected distribution destination. FIG. 9(a) is an example display screen when confirming the distribution of the operation rules regarding the classification of lost items to the displayed distribution destination. The distribution destination may be all of the plurality of accommodation facilities to be managed, or may be an accommodation facility selected by the operator. FIG. 9(b) is an example display screen of the status setting screen. As illustrated in FIG. 9(b), when setting the status of lost items as an operation rule, on the status setting screen, at least the status indicating the situation of the lost items, the display name of the status, and the setting of the location of the lost items associated with the status are possible. The setting of the location of the lost items means, for example, updating the location of lost items with statuses of "delivered", "shipped", "location unknown", "disposed of", and "reported to the police" to "location unknown". The distribution unit 344 distributes the set status triggered by the distribution operation. The application unit 346 of the lost item management server 3 of each accommodation facility updates the status managed by the status management unit 334 to the distributed status. FIG. 9(c) is an example display screen for setting the classification of lost items and the storage deadline according to the classification. As illustrated in FIG. 9(c), when setting the classification of lost items as an operation rule, on the classification setting screen, the name of the classification of lost items and the storage days of the lost items according to the classification are set. The distribution unit 344 distributes the set classification of lost items triggered by the distribution operation. The application unit 346 of the lost item management server 3 of each accommodation facility updates the classification and storage days of the lost items to the distributed content. Also, as illustrated in FIGS. 9(b) and (c), the final storage date and time of the setting and the final delivery date and time are displayed, and it is possible to confirm whether the setting after storage has been delivered by comparing the storage date and time with the delivery date and time. In the lost property management system 1, the status, classification, and storage days of lost property are common among a plurality of accommodation facilities. However, there may be items that differ in location or display for each accommodation facility, such as the storage location of lost property, and each accommodation facility may determine and edit these.

[0041] FIG. 10 shows the lost property information managed in the lost property information DB 610. As illustrated in FIG. 10, a unique ID is assigned to the found lost property, and the lost property ID is associated with the found date and time, found location, item name, classification of the lost property, storage days, group number, identified lost person's name, delivery method, lost person's contact information, image of the lost property, contact status, response deadline, status, and storage location. The group number is a number for identifying the group grouped by the grouping unit 322. The delivery methods include "shipping" or "handing over in person". The contact status records whether contact has been made with the lost person. The status represents the status of the lost property. For example, the status includes "hotel storage", "scheduled for handover", "scheduled for shipping work", "handed over", "completed shipping work", "scheduled for police notification", "police notification completed", and "processed". The response deadline represents the deadline set for lost property with the status of "hotel storage", "scheduled for police notification", "scheduled for handover", or "scheduled for shipping work".

[0042] FIG. 11 is a flowchart for explaining the lost property handover process (S10) by the lost property management system 1. As illustrated in FIG. 11, in step 100 (S100), the lost property reception unit 320 receives the registration of the found lost property from the employee terminal 2. The lost property reception unit 320 receives the registration of the found location, found date and time, and name of the lost property, and stores them in the lost property information DB 610. In step 105 (S105), the grouping unit 322 determines whether the pick-up date and time and the pick-up location are the same among the multiple registered lost items for the registered lost item. If the pick-up date and time and the pick-up location are the same (S105: Yes), it proceeds to S110. If the pick-up date and time or the pick-up location is different (S105: No), it proceeds to S115. In step 110 (S110), the grouping unit 322 groups the lost items with the same pick-up date and time and pick-up location as lost items by the same owner. In step 115 (S115), the loser identification unit 324 identifies the loser based on the user information stored in the user information DB600, the pick-up date and time of the lost item, and the pick-up location. The loser association unit 326 associates the lost item with the loser identified by the loser identification unit 324.

[0043] In step 120 (S120), the expiration date exceeding determination unit 330 determines whether there is a lost item that has exceeded the corresponding deadline. If there is a lost item that has exceeded the corresponding deadline (S120: Yes), it proceeds to S125. If there is no lost item that has exceeded the corresponding deadline (S120: No), it proceeds to S135. In step 125 (S125), the expiration date exceeding determination unit 330 proceeds to S130 if, among the lost items determined to have exceeded the corresponding deadline, the loser has not been contacted despite the loser being identified by the loser identification unit 324 (S125: No), and proceeds to S135 if the contact has been made (S125: Yes). In step 130 (S130), the display unit 332 displays, in association with a contact mark prompting contact, the lost item for which the contact from the accommodation facility to the loser has not been made despite the corresponding schedule having been exceeded by the expiration date exceeding determination unit 330.

[0044] In step 135 (S135), the contact management unit 338 updates the lost item information determined in the contact with the identified missing person. The determined lost item information includes the delivery method, the scheduled delivery date, the scheduled delivery time, and the scheduled deliverer, and these pieces of information are recorded by the contact management unit 338. In step 140 (S140), at the time of delivery, the employee confirms the lost item information with the missing person or the recipient on the employee terminal 2, and the contact management unit 338 records the electronic signature of the missing person or the recipient. In step 145 (S145), when shipping or delivery is performed, the employee operating the employee terminal 2 changes the status of the lost item to "delivered" or "shipped", and the status management unit 334 changes the storage location to "not found".

[0045] As described above, according to the lost item management system 1, since it is possible to manage from the finding of the lost item to the delivery of the lost item, it realizes the paperless operation of the lost item management work that has been managed by paper so far. In addition, since a plurality of lost items by the same owner are grouped and managed, duplicate work can be reduced compared to the case of individual management. Further, since the status management of the lost item and the contact history with the missing person are left, it is possible to grasp the current state of the lost item. Furthermore, since a response deadline is provided, if the deadline is exceeded, a call for response is made, and a situation where the lost item is continuously left unattended can be prevented. Therefore, the lost item management system 1 realizes more efficient and reliable management of lost items, and can further support the work of employees regarding lost items.

[0046] [Modification Example] In the above embodiment, as illustrated in FIG. 5, the user information DB 600 is on the lost item management server 3, but it is not limited thereto, and for example, it may be on a server different from the lost item management server 3 or in the cloud.

Explanation of Reference Numerals

[0047] 1…Lost item management system 2…Employee terminal 3…Lost item management server 22…Employee terminal program 32…Lost item management program

Claims

1. A lost item reception unit that receives registration of information regarding lost items found in a lodging facility, A grouping unit that groups a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time of finding by the lost item reception unit, A user information storage unit that stores user information of the lodging facility, A loser identification unit that identifies a loser, who is the owner of the lost item, based on the user information stored in the user information storage unit, the date and time when the lost item was found, and the place where the lost item was found, A loser association unit that associates the loser identified by the loser identification unit with a plurality of lost items grouped as a lost item group by the grouping unit, A history management unit that manages the contact history with the loser identified by the loser identification unit and having when the history management unit delivers the lost item to the loser identified by the loser identification unit or the recipient, the electronic signature of the loser or the recipient is recorded Lost item management system.

2. A lost item reception unit that receives registration of information regarding lost items found in a lodging facility, A grouping unit that groups a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time of finding by the lost item reception unit, A user information storage unit that stores user information of the lodging facility, A loser identification unit that identifies a loser, who is the owner of the lost item, based on the user information stored in the user information storage unit, the date and time when the lost item was found, and the place where the lost item was found, A loser association unit that associates the loser identified by the loser identification unit with a plurality of lost items grouped as a lost item group by the grouping unit, A deadline management unit that manages the response deadline of the lost items received by the lost item reception unit, A display unit that displays the lost item information received by the lost item reception unit, A deadline expiration determination unit that determines the expiration of the response deadline of the lost items managed by the deadline management unit and having the display unit displays that there is a response omission for the lost items determined to have exceeded the deadline by the deadline expiration determination unit, a lost item aggregation unit that aggregates lost item information for each lodging facility determined to have exceeded the response deadline or storage deadline by the deadline expiration determination unit further having the display unit displays the information regarding the lost items aggregated by the lost item aggregation unit in association with the lodging facility Lost item management system.

3. A lost item reception unit that receives registration of information on lost items found in the accommodation facility, A grouping unit that groups a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time of finding received by the lost item reception unit, A user information storage unit that stores user information of the accommodation facility, A loser identification unit that identifies the loser who is the owner of the lost item based on the user information stored in the user information storage unit, the date and time when the lost item was found, and the place where the lost item was found, A loser association unit that associates the loser identified by the loser identification unit with the plurality of lost items grouped as a lost item group by the grouping unit, A deadline management unit that manages the response deadline of the lost items received by the lost item reception unit, A display unit that displays the lost item information received by the lost item reception unit, A deadline expiration determination unit that determines the expiration of the response deadline of the lost items managed by the deadline management unit having, The display unit displays that there is a response omission for the lost items determined to have exceeded by the deadline expiration determination unit, A status management unit that manages the status of the lost items from the time they are found until they are removed from the management of the accommodation facility for the lost items received by the lost item reception unit further having, The display unit displays the status managed by the status management unit in association with the lost items, A distribution unit that distributes operation rules regarding the management of lost items to a plurality of accommodation facilities, An application unit that applies the operation rules distributed by the distribution unit to a lost item management system that manages lost items in the accommodation facility further having A lost item management system.

4. The distribution unit distributes the classification of the status of the lost items managed by the status management unit, and the classification of the lost items and the storage period corresponding to the classification, The application unit updates the classification of the status, the classification of the lost items, and the storage period corresponding to the classification of the lost items based on the distribution content by the distribution unit The lost item management system according to claim 3.

5. A lost item reception step in which a computer receives registration of information on lost items found in the accommodation facility, A grouping step in which a computer groups a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time of finding received in the lost item reception step, A user information storage step in which a computer stores user information of the accommodation facility, A computer performs a loser identification step of identifying a loser who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was found, and the location where the lost item was found. A computer performs a loser association step of associating the loser identified in the loser identification step with a plurality of lost items grouped as a lost item group in the grouping step. A computer performs a history management step of managing the contact history with the loser identified in the loser identification step. It has: In the history management step, when the lost item is delivered to the loser identified in the loser identification step or the pick-up person, the electronic signature of the loser or the pick-up person is recorded. A lost item management method.

6. A computer performs a lost item reception step of receiving registration of information on a lost item found at an accommodation facility. A computer performs a grouping step of grouping a plurality of lost items as a lost item group based on the location where the lost item was found and the date and time of finding in the lost item reception step. A computer performs a user information storage step of storing user information of the accommodation facility. A computer performs a loser identification step of identifying a loser who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was found, and the location where the lost item was found. A computer performs a loser association step of associating the loser identified by the loser identification step with a plurality of lost items grouped as a lost item group by the grouping step. A computer performs a deadline management step of managing the response deadline of the lost item received in the lost item reception step. A computer performs a display step of displaying the lost item information received in the lost item reception step. A computer performs a deadline expiration determination step of determining whether the response deadline of the lost item managed in the deadline management step has expired. It has: In the display step, it is displayed that there is a response omission for the lost item determined to have expired in the deadline expiration determination step. A computer further performs a lost item aggregation step of aggregating lost item information for each accommodation facility determined to have exceeded the response deadline or storage deadline in the deadline expiration determination step. It further has: In the display step, information on the lost items aggregated in the lost item aggregation step is displayed in association with the accommodation facility. Lost item management method.

7. A lost item reception step in which a computer receives registration of information on lost items found at an accommodation facility, A grouping step in which a computer groups a plurality of lost items as a lost item group based on the place where the lost items were found and the date and time of finding in the lost item reception step, A user information storage step in which a computer stores user information of the accommodation facility, A lost person identification step in which a computer identifies a lost person who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was found, and the place where the lost item was found, A lost person association step in which a computer associates the lost person identified in the lost person identification step with the plurality of lost items grouped as a lost item group in the grouping step, A deadline management step in which a computer manages the response deadline of the lost items received in the lost item reception step, A display step in which a computer displays the lost item information received in the lost item reception step, A deadline expiration determination step in which a computer determines whether the response deadline of the lost items managed in the deadline management step has expired and has, In the display step, it is displayed that there is a response omission for the lost items determined to have expired in the deadline expiration determination step, A status management step in which a computer manages the status of the lost items received in the lost item reception step from the time the lost items were found until the management of the accommodation facility is removed, further has, In the display step, the status managed in the status management step is displayed in association with the lost items, A distribution step in which a computer distributes operation rules regarding the management of lost items to a plurality of accommodation facilities, An application step in which a computer applies the operation rules distributed in the distribution step to a lost item management system that manages lost items at an accommodation facility further has Lost item management method.

8. A lost item reception step for receiving registration of information on lost items found at an accommodation facility, A grouping step of grouping a plurality of lost items as a lost item group based on the place where the lost item was picked up and the date and time of picking up in the lost item reception step; A user information storage step of storing user information of the accommodation facility; A lost person identification step of identifying a lost person who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was picked up, and the place where the lost item was picked up; A lost person association step of associating the lost person identified in the lost person identification step with the plurality of lost items grouped as a lost item group in the grouping step; A history management step of managing the contact history with the lost person identified in the lost person identification step To be executed by a computer, In the history management step, when the lost item is delivered to the lost person identified in the lost person identification step or the pick-up person, record the electronic signature of the lost person or the pick-up person Program.

9. A lost item reception step of receiving registration of information on a lost item picked up in an accommodation facility; A grouping step of grouping a plurality of lost items as a lost item group based on the place where the lost item was picked up and the date and time of picking up in the lost item reception step; A user information storage step of storing user information of the accommodation facility; A lost person identification step of identifying a lost person who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was picked up, and the place where the lost item was picked up; A lost person association step of associating the lost person identified by the lost person identification step with the plurality of lost items grouped as a lost item group in the grouping step; A deadline management step of managing the response deadline of the lost item received in the lost item reception step; A display step of displaying the lost item information received in the lost item reception step; A deadline expiration determination step of determining the expiration of the response deadline of the lost item managed in the deadline management step To be executed by a computer, In the display step, display that there is a response omission for the lost item determined to have exceeded in the deadline expiration determination step; In the deadline expiration determination step, a lost item aggregation step of aggregating lost item information for each accommodation facility determined to have exceeded the response deadline or the storage deadline Further causing a computer to execute, In the display step, displaying information regarding the lost items aggregated in the lost item aggregation step in association with the accommodation facility Program.

10. A lost item reception step for receiving registration of information regarding lost items found in an accommodation facility, A grouping step of grouping a plurality of lost items as a lost item group based on the place where the lost item was found and the date and time of finding in the lost item reception step, A user information storage step for storing user information of the accommodation facility, A lost person identification step of identifying the lost person who is the owner of the lost item based on the user information stored in the user information storage step, the date and time when the lost item was found, and the place where the lost item was found, A lost person association step of associating the lost person identified in the lost person identification step with the plurality of lost items grouped as a lost item group in the grouping step, A deadline management step of managing the response deadline of the lost items received in the lost item reception step, A display step of displaying the lost item information received in the lost item reception step, A deadline expiration determination step of determining the expiration of the response deadline of the lost items managed in the deadline management step Causing a computer to execute, In the display step, displaying that there is a response omission for the lost items determined to have expired in the deadline expiration determination step, A status management step of managing the status of the lost items from the time the lost items were found until they are removed from the management of the accommodation facility for the lost items received in the lost item reception step Further causing a computer to execute, In the display step, displaying the status managed in the status management step in association with the lost items, A distribution step of distributing the operation rules regarding the management of lost items to a plurality of accommodation facilities, An application step of applying the operation rules distributed in the distribution step to a lost item management system for managing lost items in an accommodation facility Further causing a computer to execute Program.

Images