Program, information processing system and information processing device

Abstract

To enable a pharmacist to provide a reliable guidance for taking a medication to a patient as well even when the patient gets the medication by delivery.SOLUTION: A program causes a patient terminal 1 to perform the steps of: receiving an operation to send a prescription to a pharmacist; displaying, in an output unit 11, a first screen for the selection between getting a medication from a pharmacist in a drug store and having a medication delivered to a patient; and displaying, in the output unit 11, a second screen for receiving a medication guidance online when a patient has selected a delivery of a medication.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a program, an information processing system, and an information processing device. [Background technology]

[0002] In recent years, there has been an increasing demand for delivery of medicines dispensed at pharmacies. Patent Document 1 discloses a technology for delivering medicines to patients. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-007571 Summary of the Invention [Problem to be solved by the invention]

[0004] When dispensing medicines based on prescriptions to patients, pharmacists are required to provide medication instructions. By using the system related to the above technology, patients can receive their medicines without going to a pharmacy, but in this case, there is a problem in that the pharmacist cannot provide medication instructions to the patient.

[0005] The present invention has been made in consideration of these points, and aims to enable pharmacists to reliably provide medication instructions to patients even when delivering medication to the patients. [Means for solving the problem]

[0006] A program according to a first aspect of the present invention causes a computer to execute the steps of accepting an operation for sending a prescription and an operation for inputting a pick-up location where the medicine based on the prescription will be picked up, determining whether a pharmacist is present at the pick-up location, and, if it is determined that a pharmacist is not present at the pick-up location, displaying on a display unit a screen for receiving online medication instructions from a pharmacist.

[0007] In the step of displaying the screen on the display unit, a memory unit that stores and associates locations where medication can be picked up with one or more pharmacies where pharmacists are present may be referenced, and the screen for receiving online medication instructions from one of the pharmacists present at the one or more pharmacies associated with the pickup location that accepted the input operation may be displayed on the display unit.

[0008] The program may further cause the computer to execute a step of displaying a screen on a display unit to select whether to pick up the medicine at one of a plurality of pharmacies or to have the medicine delivered to a location other than a pharmacy, and in the step of determining whether a pharmacist is present, it may determine that a pharmacist is not present at the pick-up location if the second pharmacy out of a first pharmacy that has a pharmacist and a second pharmacy that does not have a pharmacist is selected as the pick-up location, or if it is selected to have the medicine delivered.

[0009] The program may further cause the computer to execute a step of sending prescription data indicating the contents of the prescription to the pharmacist when it determines that a pharmacist is not present at the receiving location, provided that an operation to receive the medication instructions online has been performed.

[0010] In the step of transmitting the prescription data, if it is determined that a pharmacist is not present at the receiving location, the prescription data may be transmitted to the pharmacist on the condition that an appointment for the date and time of the medication instruction has been confirmed by performing an operation to receive the medication instruction online.

[0011] The program may further cause the computer to execute, after the step of transmitting the prescription data, the steps of starting an online conference with the pharmacist, taking a facial image of the patient during the online conference, and transmitting facial image data showing the facial image to the pharmacist. In the step of transmitting the facial image data, the facial image data may be transmitted in association with the prescription data.

[0012] An information processing system according to a second aspect of the present invention comprises a patient terminal used by a patient who sends a prescription, a pharmacist terminal used by a pharmacist who receives the prescription, and an information processing device that manages communication between the patient terminal and the pharmacist terminal, wherein the patient terminal comprises an operation receiving unit that receives an operation for sending the prescription and an operation for inputting a pick-up location where the medicine based on the prescription will be received, a determination unit that determines whether a pharmacist is present at the pick-up location, a display processing unit that displays on a display unit a screen for receiving online medication instructions from a pharmacist when it is determined that a pharmacist is not present at the pick-up location, and a display processing unit that displays on a display unit a screen for receiving online medication instructions from a pharmacist when it is determined that a pharmacist is present at the pick-up location. If it is determined that a pharmacist is not present at the receiving location, the device transmits prescription data indicating the contents of the prescription and the destination of the prescription data to the information processing device, and if it is determined that a pharmacist is not present at the receiving location, the device transmits the prescription data and the destination to the information processing device, provided that an operation to receive the medication instructions online has been performed on the screen.The information processing device has a patient data receiving unit that receives the prescription data and a pharmacist data transmitting unit that transmits the prescription data to the pharmacist terminal corresponding to the destination, and when the pharmacist terminal receives the prescription data, it displays the contents of the prescription data on a display unit.

[0013] The information processing device may further include a conference execution unit that executes an online conference for the pharmacist to provide the medication instructions to the patient, and a recording unit that records the online conference by the conference execution unit in association with the prescription data.

[0014] The information processing device may further include a conference execution unit that executes an online conference for the pharmacist to provide the medication instructions to the patient, and a recording unit that records facial image data showing an image of the patient's face during the online conference, and the pharmacist data transmission unit may transmit the facial image data to the pharmacist terminal in association with the prescription data.

[0015] The information processing device further has a memory unit that stores one or more stores that can deliver medication, associated with the pharmacist, and a patient data transmission unit that transmits store data indicating the one or more stores to the patient terminal, and the patient data receiving unit may receive selected store data indicating a store selected by the patient from the one or more stores, and the pharmacist data transmission unit may transmit the selected store data to the pharmacist terminal.

[0016] The information processing device may further include a pharmacist data receiving unit that receives a notification agreeing to deliver medicine to the selected store data after the pharmacist data sending unit sends the selected store data to the pharmacist terminal, and a store data sending unit that, when the pharmacist data receiving unit receives the notification, sends at least a portion of the prescription data and facial image data showing a facial image of the patient to a terminal of the store corresponding to the selected store data.

[0017] An information processing device according to a third aspect of the present invention includes a memory unit that stores the location of a pharmacy in association with whether or not a pharmacist is present at the pharmacy; an acquisition unit that acquires a pickup location where a patient will pick up medicine based on a prescription from a patient terminal used by the patient; a determination unit that refers to the information stored in the memory unit and determines whether or not a pharmacist is present at the pickup location; and a display processing unit that, if it is determined that a pharmacist is not present at the pickup location, displays a screen on the patient terminal that enables the patient to receive online medication instructions from a pharmacist. [Effects of the Invention]

[0018] According to the present invention, even when delivering medicines to patients, the pharmacist can reliably provide medication instructions to the patients. [Brief explanation of the drawings]

[0019] [Figure 1] FIG. 1 is a diagram illustrating a configuration of an information processing system. [Figure 2] FIG. 2 is a diagram showing the configuration of a patient terminal according to the first embodiment. [Figure 3] FIG. 10 is a diagram illustrating an example of a display screen of a dedicated application. [Figure 4] FIG. 10 is a diagram illustrating an example of a display screen of a dedicated application. [Figure 5] FIG. 1 is a diagram illustrating a configuration of an information processing device. [Figure 6] FIG. 2 is a sequence diagram showing the flow of processing in the information processing system according to the first embodiment. [Figure 7] FIG. 10 is a diagram showing the configuration of a patient terminal 1 according to the second embodiment. [Figure 8] FIG. 10 is a sequence diagram showing the flow of processing in an information processing system according to a second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0020] First Embodiment [Outline of Information Processing System S] 1 is a diagram showing the configuration of an information processing system S. The information processing system S is a system used to provide a drug provision service in which pharmacists provide prescribed drugs to patients. The information processing system S includes a patient terminal 1, a pharmacist terminal 2, and an information processing device 3.

[0021] The patient terminal 1 is a terminal used by a patient, such as a smartphone, tablet, or personal computer. The patient uses the patient terminal 1 to send the prescription received from the doctor to the pharmacist. Patient identification information (hereinafter referred to as "patient ID (identifier)") for identifying the patient is associated with the patient terminal 1. For example, a dedicated application program (hereinafter referred to as "dedicated app") for providing a medicine provision service is installed in the patient terminal 1. The dedicated app has a dispensing request function and a guidance reception function. When the patient inputs the patient ID in the dedicated app provided by an external server, the patient terminal 1 into which the patient inputs the patient ID may become associated with the patient ID.

[0022] The dispensing request function is a function executed when a patient requests a pharmacist to dispense medicine based on a prescription. When the patient inputs the contents of the prescription and pharmacist identification information for identifying the pharmacist to dispense the medicine into the dedicated app, the patient terminal 1 requests the pharmacist to dispense the medicine based on the prescription by sending prescription data indicating the contents of the input prescription to the pharmacist identified by the pharmacist identification information via the information processing device 3.

[0023] The instruction receiving function is a function executed by a pharmacist to provide medication instructions to a patient. In the medication provision service, a patient can select either a first method, in which the patient receives the medication from the pharmacist at the pharmacy, or a second method, in which the patient has the medication delivered to them, as a method of receiving the medication dispensed by the pharmacist. If the first method is selected, the patient will receive medication instructions from a pharmacist and be provided with the medication when they visit the pharmacy.

[0024] On the other hand, if the second method is selected, the instruction receiving function is executed, and the patient receives medication instructions from the pharmacist through an online conference between the patient and the pharmacist. The patient then receives the medication delivered by the pharmacist, pharmacy staff, or a delivery company. The patient may receive the medication at home or at a store near the patient's home where the medication was delivered.

[0025] By executing the instruction receiving function when the second method is selected in this way, the patient terminal 1 can have the patient receive medication instructions for the drug from a pharmacist even when the drug is delivered. This makes it possible for the patient terminal 1 to reduce the occurrence of situations where the patient stops taking the drug on their own judgment or takes the wrong amount of drug. As a result, the patient terminal 1 can reduce the likelihood that the patient will make a mistake in the drug usage and dosage.

[0026] The pharmacist terminal 2 is a terminal used by a pharmacist who receives a prescription, and is, for example, a smartphone, tablet, or personal computer. The pharmacist terminal 2 does not have to be a dedicated terminal for the pharmacist, and may be, for example, a terminal installed in a pharmacy. The pharmacist receives a prescription from a patient using the pharmacist terminal 2. The pharmacist terminal 2 has a display unit for displaying the contents of the prescription data. The pharmacist terminal 2 is associated with pharmacist identification information (hereinafter referred to as a "pharmacist ID") for identifying the pharmacist. The pharmacist terminal 2 may also be associated with pharmacy identification information (hereinafter referred to as a "pharmacy ID") for identifying the pharmacy where the pharmacist is present (works). When the pharmacist inputs the pharmacist ID in a dedicated app provided by an external server, the pharmacist terminal 2 into which the pharmacist input the pharmacist ID may become associated with the pharmacist ID.

[0027] The information processing device 3 is a device that manages the medicine provision service, and is, for example, a server. The information processing device 3 stores information about patients and information about pharmacies. The information about patients includes a patient ID, name, address, credit information, etc. The information about pharmacies includes the location of the pharmacy and whether or not a pharmacist is present at the pharmacy. The information about pharmacies is not limited to this, and may further include the ID of a pharmacist present at the pharmacy if a pharmacist is present at the pharmacy.

[0028] The information processing device 3 manages communication between the patient terminal 1 and the pharmacist terminal 2 as part of the management of the medicine provision service. For example, when the information processing device 3 receives prescription data and pharmacist identification information from the patient terminal 1, it transmits the prescription data to the pharmacist terminal 2 used by the pharmacist identified by the pharmacist identification information. When the pharmacist terminal 2 receives the prescription data from the information processing device 3, it displays the contents of the prescription data on the display unit. In addition, the information processing device 3 controls, for example, the execution of an online conference in which the pharmacist provides medication instructions to the patient.

[0029] In this specification, an example will be described in which the information processing system S has the information processing device 3, but this is not limiting. For example, the information processing system S may have a patient terminal 1 and a pharmacist terminal 2, and the pharmacist terminal 2 may have the functions of the information processing device 3. The configurations of the patient terminal 1 and the information processing device 3 will be described below.

[0030] [Configuration of Patient Terminal 1] 2 is a diagram showing the configuration of the patient terminal 1 according to the first embodiment. The patient terminal 1 has an output unit 11, an operation unit 12, an imaging unit 13, a communication unit 14, a storage unit 15, and a control unit 16. The control unit 16 has an operation reception unit 161, a display processing unit 162, an acquisition processing unit 163, and a transmission processing unit 164.

[0031] The output unit 11 includes a display unit (e.g., a display) that displays text and images, and a speaker that outputs sound. The operation unit 12 is an input device that accepts operations by the patient. The operation unit 12 is, for example, a touch panel that is provided over the display unit.

[0032] The imaging unit 13 is a camera that captures an image. The communication unit 14 is an interface for connecting to a network, and includes, for example, a communication controller.

[0033] The storage unit 15 is a storage medium such as a read-only memory (ROM), a random access memory (RAM), a hard disk, etc. The storage unit 15 stores programs that the control unit 16 executes.

[0034] The control unit 16 is, for example, a CPU (Central Processing Unit). The control unit 16 executes a program stored in the storage unit 15, thereby functioning as an operation reception unit 161, a display processing unit 162, an acquisition processing unit 163, and a transmission processing unit 164. The content of the processing executed by each component will be explained below, divided into a dispensing request function and a guidance receiving function.

[0035] [Pharmacy request function] The operation accepting unit 161 accepts operations by the patient via the operation unit 12. The display processing unit 162 displays a display screen of the dedicated app on the output unit 11. When the display screen of the dedicated app is displayed on the output unit 11, the operation accepting unit 161 accepts an operation on the display screen to send a prescription to a pharmacist. For example, the operation accepting unit 161 accepts input of prescription contents and input of pharmacist identification information as an operation to send a prescription to a pharmacist.

[0036] 3 and 4 are diagrams showing examples of display screens of the dedicated app. The display screen shown in Fig. 3(a) is a prescription input screen D1 for inputting a prescription. The prescription input screen D1 has input fields for inputting the contents of the prescription, and when a patient inputs the contents of the prescription on the prescription input screen D1, the operation accepting unit 161 accepts the input of the contents of the prescription.

[0037] In the above, an example has been described in which the patient inputs the contents of the prescription on the prescription input screen D1 as an operation for transmitting the prescription to the pharmacist, but this is not limiting. For example, the operation receiving unit 161 may receive an operation for transmitting the prescription to the pharmacist by the patient performing an operation on the prescription input screen D1 to attach an image of the prescription captured by the imaging unit 13.

[0038] When a patient presses the order button on the prescription input screen D1, the display processing unit 162 displays a display screen for selecting a pharmacy to have medicine dispensed based on the prescription on the output unit 11. The display processing unit 162 displays, for example, the display screen shown in FIG. 4(a) on the output unit 11. The display screen shown in FIG. 4(a) is a pharmacy selection screen D2 for selecting a pharmacy to have medicine dispensed based on the prescription.

[0039] The pharmacy selection screen D2 displays a list of pharmacies that can dispense medicines. For example, when a patient first presses the order button on the prescription input screen D1, the acquisition processing unit 163 acquires the list of pharmacies from the information processing device 3. Then, the display processing unit 162 causes the output unit 11 to display the pharmacy selection screen D2, which displays the list of pharmacies acquired by the acquisition processing unit 163. Note that the list of pharmacies may be stored in advance in the storage unit 15, and the display processing unit 162 may cause the output unit 11 to display the pharmacy selection screen D2, which displays the list of pharmacies stored in the storage unit 15.

[0040] The pharmacies displayed on the pharmacy selection screen D2 may be all pharmacies that are capable of dispensing medicines in the medicine provision service, or may be pharmacies that are located within a predetermined range from the location of the patient terminal 1 (for example, location coordinates identified by a signal received by a GPS (Global Positioning System) receiver (not shown) that the patient terminal 1 has). When the patient selects a desired pharmacy from the list of pharmacies on the pharmacy selection screen D2 where the patient wishes to have medicine dispensed based on the prescription, the operation reception unit 161 receives the selection of the desired pharmacy.

[0041] When the patient presses the OK button on the pharmacy selection screen D2, the display processing unit 162 displays a display screen on the output unit 11 for selecting whether to receive the medicine from a pharmacist at the pharmacy or to have the medicine delivered. The display processing unit 162 displays, for example, the display screen shown in Fig. 3(b) on the output unit 11. The display screen shown in Fig. 3(b) is a receipt method selection screen D3 (first screen) for selecting a method for receiving the medicine.

[0042] The receipt method selection screen D3 displays two receipt methods: a first method in which the patient receives the medicine from a pharmacist at the pharmacy, and a second method in which the patient receives the medicine by having it delivered. When the patient selects either the first method or the second method on the receipt method selection screen D3, the operation reception unit 161 receives the selection of the medicine receipt method.

[0043] When the second method is selected, the operation receiving unit 161 further receives input of a medicine delivery destination. For example, the operation receiving unit 161 receives input of a patient's address as the medicine delivery destination. The operation receiving unit 161 may also receive input of a store other than a pharmacy as the medicine delivery destination. The store is, for example, a convenience store, but is not limited to this and may be any store where store-related services are provided by store employees serving customers. For example, there are pharmacies that can dispense medicine (for example, pharmacies with pharmacists) and pharmacies that cannot dispense medicine (for example, pharmacies without pharmacists). The operation receiving unit 161 may receive a request to dispense medicine at a store that can dispense medicine and receive input of a store that cannot dispense medicine (for example, the pharmacy closest to the user's home) as the delivery destination of the dispensed medicine.

[0044] For example, first, when the second method is selected on the receiving method selection screen D3, the acquisition processing unit 163 acquires the list of stores from the information processing device 3. Then, the display processing unit 162 causes the output unit 11 to display a display screen (not shown) displaying the list of stores acquired by the acquisition processing unit 163. When the patient selects a desired store from the list of stores as the delivery destination of the medicine, the operation receiving unit 161 receives the selection of the desired store.

[0045] When the patient selects the first method (a method of receiving medicine at a pharmacy) on the receipt method selection screen D3 and presses the OK button, the display processing unit 162 terminates the dedicated app. On the other hand, when the patient selects the second method (a method of having medicine delivered and receiving it) on the receipt method selection screen D3 and presses the OK button, the display processing unit 162 displays a display screen for receiving medication instruction online on the output unit 11. The display processing unit 162 displays, for example, the display screen shown in FIG. 4(b) on the output unit 11. The display screen shown in FIG. 4(b) is a reservation screen D4 (second screen) for reserving a place to attend medication instruction.

[0046] The appointment screen D4 displays a list of dates and times when medication instruction is available at the pharmacy selected on the pharmacy selection screen D2. For example, when the patient first selects the second method on the receipt method selection screen D3 and presses the OK button, the acquisition processing unit 163 acquires the list of dates and times from the information processing device 3. Then, the display processing unit 162 causes the output unit 11 to display the appointment screen D4, which displays the list of dates and times acquired by the acquisition processing unit 163.

[0047] When the patient selects the desired date and time for receiving medication instruction from the list of dates and times on the appointment screen D4, the operation accepting unit 161 accepts the selection of the desired date and time. When the patient presses the OK button on the appointment screen D4, the display processing unit 162 ends the process of displaying the display screen of the dedicated app. Although the example in which the second screen is the appointment screen D4 has been described above, this is not limiting. For example, the second screen may be an attendance screen for receiving medication instruction, which will be described later.

[0048] Returning to Fig. 2, the transmission processing unit 164 transmits a dispensing request including information input or selected by the patient on the display screen of the dedicated app to the information processing device 3. The dispensing request is a request to a pharmacist to dispense medicine based on a prescription.

[0049] The transmission processing unit 164 transmits the prescription data to the pharmacist. Specifically, first, the transmission processing unit 164 transmits a dispensing request including the prescription data and pharmacist identification information to the information processing device 3. The pharmacist identification information includes, for example, a pharmacy ID corresponding to the dispensing pharmacy selected by the patient. Then, the information processing device 3 transmits a request notice including the prescription data to the pharmacist terminal 2 identified by the pharmacist identification information. The request notice is a notice indicating that the patient has requested dispensing of medicine based on the prescription. The transmission processing unit 164 may transmit the dispensing request to the information processing device 3, further including receipt information indicating the method of receiving the medicine selected by the patient from the first method and the second method.

[0050] The transmission processing unit 164 transmits the prescription data to the pharmacist when the first method (a method of receiving medicine at a pharmacy) is selected on the receiving method selection screen D3. On the other hand, when the second method (a method of receiving medicine by having it delivered) is selected on the receiving method selection screen D3, the transmission processing unit 164 transmits the prescription data to the pharmacist on the condition that an operation to receive medication instructions online has been performed.

[0051] More specifically, when the second method is selected as the drug receiving method, the transmission processing unit 164 transmits the prescription data to the pharmacist on the condition that the reservation for the date and time of medication instruction has been confirmed by performing an operation to receive medication instruction online. For example, the transmission processing unit 164 transmits the prescription data to the pharmacist after the operation receiving unit 161 receives the selection of the desired date and time for attending the online conference on the reservation screen D4, which is displayed when the second method is selected on the receiving method selection screen D3. In this way, the patient terminal 1 can prevent a situation in which the pharmacist delivers the drug dispensed based on the prescription to the patient even though the patient has not received medication instruction.

[0052] When the second method is selected on the receiving method selection screen D3, the transmission processing unit 164 may transmit a dispensing request to the information processing device 3, which further includes the desired attendance date and time selected by the patient on the appointment screen D4. The acquisition processing unit 163 may acquire a conference ID transmitted by the information processing device 3 in response to the transmission processing unit 164 transmitting the desired attendance date and time to the information processing device 3. The conference ID is information for identifying an online conference held between a patient and a pharmacist. Upon acquiring the conference ID, the acquisition processing unit 163 associates the conference ID with a patient ID corresponding to the patient and a pharmacist ID corresponding to the pharmacist, and stores them in the storage unit 15.

[0053] [Guidance attendance function] After the transmission processing unit 164 transmits the prescription data, when the patient performs an operation to receive medication instructions in the dedicated app, the display processing unit 162 controls the display of the online conference between the patient and the pharmacist. The display processing unit 162, for example, causes the output unit 11 to output images and sounds, and transmits video data showing video images of the patient captured by the imaging unit 13 to the pharmacist.

[0054] The display processing unit 162 starts the online conference when the current time passes the desired date and time of the online conference selected on the reservation screen D4. The display processing unit 162 starts the online conference, for example, by sending a conference execution request including the conference ID stored in the storage unit 15 to the information processing device 3. The conference execution request is a request for executing the online conference.

[0055] The patient terminal 1 may transmit a facial image of the patient who has received medication instruction to the pharmacist. Specifically, first, the display processing unit 162 causes the imaging unit 13 to capture a facial image of the patient during the online conference. Then, the transmission processing unit 164 transmits facial image data indicating the facial image of the patient captured by the imaging unit 13 to the pharmacist.

[0056] After the online conference, the pharmacist prints the facial image data on the bag containing the dispensed medicine or encloses a photo with the facial image data printed in the bag, and delivers the medicine. In this way, the patient terminal 1 can confirm whether the person handing over the medicine (for example, a pharmacist, pharmacy staff, or store employee) is the patient who has received medication instructions from the pharmacist by referring to the facial image printed on the bag or the photo of the facial image enclosed in the bag when handing over the medicine.

[0057] The transmission processing unit 164 may transmit the facial image data in association with the prescription data. In this way, the patient terminal 1 can reduce the probability of a situation in which a pharmacist mistakenly delivers medicine dispensed based on a prescription indicated by the prescription data to someone other than the patient indicated by the facial image data.

[0058] The patient terminal 1 may display a facial image of the pharmacist who will dispense the medicine. For example, after the transmission processing unit 164 transmits a dispensing request to the information processing device 3, the acquisition processing unit 163 acquires, from the information processing device 3, a facial image of the pharmacist at the pharmacy where the patient has requested the dispensing of the medicine. Then, when the patient visits the pharmacy or receives the delivered medicine, performs an operation to display the facial image of the pharmacist in the dedicated app of the patient terminal 1, the display processing unit 162 displays the facial image of the pharmacist acquired from the information processing device 3 on the output unit 11. In this way, the patient terminal 1 can allow the patient to confirm whether the person meeting the patient is a pharmacist or whether the person is related to the pharmacist.

[0059] [Configuration of information processing device 3] 5 is a diagram showing the configuration of information processing device 3. Information processing device 3 has a communication unit 31, a storage unit 32, and a control unit 33. Control unit 33 has a receiving unit 331, a transmitting unit 332, a conference executing unit 333, and a recording unit 334.

[0060] The communication unit 31 is an interface for connecting to a network and includes, for example, a communication controller. The storage unit 32 is a storage medium such as a ROM, a RAM, and a hard disk. The storage unit 32 stores programs executed by the control unit 33. The storage unit 32 stores information about patients and information about pharmacies.

[0061] The control unit 33 is, for example, a CPU (Central Processing Unit). The control unit 33 executes a program stored in the storage unit 32, thereby functioning as a receiving unit 331, a transmitting unit 332, a conference executing unit 333, and a recording unit 334.

[0062] The receiving unit 331 functions as a patient data receiving unit and receives a dispensing request including prescription data from the patient terminal 1. The receiving unit 331 may receive a dispensing request that further includes pharmacist identification information. The receiving unit 331 may also receive a dispensing request that further includes receipt information indicating the drug receipt method selected by the patient from the first method and the second method. The receiving unit 331 may further function as a pharmacist data receiving unit and receive various information from the pharmacist terminal 2.

[0063] The transmission unit 332 functions as a pharmacist data transmission unit and transmits a request notification including prescription data to the pharmacist terminal 2 corresponding to the destination. Specifically, the transmission unit 332 transmits the request notification to the pharmacist terminal 2 of the pharmacist identified by the pharmacist identification information as the destination of the prescription data. The transmission unit 332, for example, references information about the pharmacy stored in the storage unit 32, identifies a pharmacist who is present at the pharmacy with the pharmacy ID included in the pharmacist identification information, and transmits the request notification to the pharmacist terminal 2 of the identified pharmacist. Upon receiving the request notification, the pharmacist terminal 2 displays the contents of the prescription data included in the request notification on the display unit.

[0064] The sending unit 332 may send a request notification further including the receipt information further received by the receiving unit 331 to the pharmacist terminal 2. The sending unit 332 may send a request notification further including the desired date and time of attending the online conference further received by the receiving unit 331 to the pharmacist terminal 2.

[0065] The transmitting unit 332 may further function as a patient data transmitting unit and transmit various information to the patient terminal 1. For example, when the receiving information received by the receiving unit 331 from the patient terminal 1 indicates that the second method is used, the transmitting unit 332 transmits conference information for holding an online conference to the patient terminal 1 and the pharmacist terminal 2. The conference information includes, for example, the start date and time of the online conference and a conference ID for identifying the online conference. After the receiving unit 331 receives a dispensing request, the transmitting unit 332 may transmit information about the pharmacy that the patient specified by the dispensing request has requested to dispense medicines (for example, a facial image of the pharmacist) to the patient terminal 1.

[0066] The information processing device 3 may transmit selected store data indicating the desired store selected by the patient as the drug recipient to the pharmacist. For example, the storage unit 32 stores a database that manages one or more stores that can deliver drugs in association with pharmacists. Although not shown, the database stores pharmacists (e.g., a pharmacist ID for identifying the pharmacist) and stores (e.g., a store ID for identifying the store) in association with each other. Note that the database may store pharmacies (e.g., pharmacy IDs) and stores (e.g., store IDs for identifying the stores) in association with each other instead of pharmacists.

[0067] In this case, first, when the receiving unit 331 receives the pharmacist identification information, the transmitting unit 332 transmits store data indicating one or more stores stored in the database in association with the pharmacist identified by the pharmacist identification information to the patient terminal 1. Then, after the transmitting unit 332 transmits the store data, when the receiving unit 331 receives selected store data indicating a desired store selected by the patient from one or more stores, the transmitting unit 332 transmits the selected store data to the pharmacist terminal 2.

[0068] The pharmacist delivers the dispensed medicine to the store indicated by the selected store data, and the patient then picks up the medicine at the store. In this way, the information processing device 3 allows the patient to pick up the medicine at a time that is convenient for the patient.

[0069] The transmission unit 332 may further function as a store data transmission unit and transmit at least a portion of the prescription data and facial image data indicating a facial image of the patient to a terminal of a store corresponding to the selected store data. The at least a portion of the prescription data may be, for example, the name of the drug indicated by the prescription data, the name of the prescribed patient, etc. In this case, the transmission unit 332 may transmit information to the store terminal when the pharmacist agrees to deliver the drug to the store selected by the patient.

[0070] Specifically, first, after the transmission unit 332 transmits the selected store data to the pharmacist terminal 2, the receiving unit 331 receives from the pharmacist terminal 2 an approval notice approving delivery of the medicine to the selected store data. Then, when the receiving unit 331 receives the approval notice, the transmission unit 332 transmits at least a part of the prescription data and facial image data showing a facial image of the patient to the terminal of the store corresponding to the selected store data. In this way, the information processing device 3 can prevent the occurrence of a situation where delivery must be made to a store that is inconvenient for the pharmacist (for example, a store far from the pharmacy, or a store that cannot be delivered during the store's business hours, etc.).

[0071] The conference executing unit 333 executes an online conference for a pharmacist to provide medication instructions to a patient. Specifically, the conference executing unit 333 executes the online conference in response to receiving a conference execution request including a conference ID from the patient terminal 1 and the pharmacist terminal 2 after the current time has passed the conference date and time of the online conference (the desired date and time of the online conference selected by the patient). The conference executing unit 333 executes the online conference, for example, by establishing communication between the patient terminal 1 corresponding to the patient ID associated with the conference ID included in the conference execution request and the pharmacist terminal 2 corresponding to the pharmacist ID associated with the conference ID and the patient ID.

[0072] The recording unit 334 records the online conference held by the conference executing unit 333 in association with the prescription data. Specifically, the recording unit 334 records facial image data showing a facial image of the patient during the online conference. The recording unit 334 may also record the facial image data received by the receiving unit 331 from the patient terminal 1. In this way, the information processing device 3 can record evidence that the pharmacist provided medication instructions during the online conference before handing over the medicine to the patient.

[0073] When the recording unit 334 records the facial image data, the transmission unit 332 may associate the facial image data with the prescription data and transmit the facial image data to the pharmacist terminal 2. In this way, the information processing device 3 can make the pharmacist record evidence that they have provided medication instructions in an online conference before handing the medicine to the patient.

[0074] [Processing of information processing system S according to the first embodiment] Next, the processing flow of the information processing system S according to the first embodiment will be described. Fig. 6 is a sequence diagram showing the processing flow of the information processing system S according to the first embodiment. This processing starts when the display processing unit 162 displays the prescription input screen D1 on the output unit 11 in response to the patient performing an operation to start a dedicated app on the patient terminal 1.

[0075] When the patient inputs the prescription details on the prescription input screen D1, the operation acceptance unit 161 accepts the input of the prescription details (S1). When the operation acceptance unit 161 accepts the input of the prescription details, the acquisition processing unit 163 acquires a list of pharmacies that can dispense medicines from the information processing device 3 (S2). The display processing unit 162 causes the output unit 11 to display a pharmacy selection screen D2 displaying the list of pharmacies. When the patient selects a desired dispensing pharmacy from which the patient wishes to have medicine dispensed based on the prescription from the list of pharmacies on the pharmacy selection screen D2, the operation acceptance unit 161 accepts the selection of the desired dispensing pharmacy (S3).

[0076] When the operation receiving unit 161 receives the selection of the pharmacy, the display processing unit 162 displays a receipt method selection screen D3 on the output unit 11. When the patient selects either the first method or the second method on the receipt method selection screen D3, the operation receiving unit 161 receives the selection of the medicine receipt method (S4).

[0077] The display processing unit 162 determines whether the second method has been selected as the method of receiving medicine (S5). If the display processing unit 162 determines that the second method has not been selected, that is, if the display processing unit 162 determines that the first method has been selected (NO in S5), the process proceeds to S8. On the other hand, if the display processing unit 162 determines that the second method has been selected (YES in S5), the acquisition processing unit 163 acquires a list of dates and times when medication instructions are available from a pharmacist at the pharmacy selected on the pharmacy selection screen (S6).

[0078] The display processing unit 162 displays the appointment screen D4, on which the list of dates and times is displayed, on the output unit 11. When the patient selects the desired date and time at which he or she wishes to attend medication instruction from the list of dates and times on the appointment screen D4, the operation accepting unit 161 accepts the selection of the desired date and time (S7).

[0079] The transmission processing unit 164 transmits a dispensing request including information input or selected by the patient on the display screen of the dedicated app to the information processing device 3 (S8). When the first method is selected as the medicine receiving method, the transmission processing unit 164 transmits a dispensing request including prescription data, pharmacist identification information, and receiving information to the information processing device 3. When the second method is selected as the medicine receiving method, the transmission processing unit 164 transmits a dispensing request further including the desired date and time of attendance to the information processing device 3.

[0080] In the information processing device 3, when the receiving unit 331 receives a dispensing request from the patient terminal 1, the transmitting unit 332 transmits a request notice including the prescription data and receipt information included in the dispensing request to the pharmacist terminal 2 corresponding to the pharmacist of the pharmacy identified by the pharmacist identifying information included in the dispensing request (S9). If the dispensing request further includes a desired date and time of attendance, the transmitting unit 332 transmits a request notice further including the desired date and time of attendance to the pharmacist terminal 2. Then, upon receiving the request notice, the pharmacist terminal 2 displays the information included in the request notice on the display unit (S10).

[0081] [Effects of the first embodiment] As described above, when the patient selects to have the medicine delivered on the first screen (receiving method selection screen) for selecting whether to receive the medicine from the pharmacist at the pharmacy or have the medicine delivered, the patient terminal 1 displays the second screen on the output unit 11 for receiving medication instructions online. In this way, even when the medicine is delivered, the patient terminal 1 can have the patient receive medication instructions for the medicine from the pharmacist. This makes it possible for the patient terminal 1 to reduce the occurrence of situations in which the patient stops taking the medicine on their own judgment or takes the wrong amount of medicine. As a result, the patient terminal 1 can reduce the likelihood that the patient will make a mistake in the dosage and administration of the medicine.

[0082] Second Embodiment [Displays the second screen depending on whether a pharmacist is present at the medication pickup location] Next, a second embodiment will be described. When the second method of the first method (receiving the medicine from the pharmacist at the pharmacy) and the second method (receiving the medicine by having it delivered) is selected as the method of receiving the medicine to be dispensed by the pharmacist, the information processing system S according to the first embodiment displays a second screen on the patient terminal 1 for receiving online medication instructions.

[0083] In contrast, the information processing system S according to the second embodiment differs from the first embodiment in that a second screen is displayed on the patient terminal 1 when a pharmacist is not present at the medicine pickup location entered by the patient. The pickup location can be a pharmacy with a pharmacist present, a pharmacy without a pharmacist present, a store other than a pharmacy (e.g., a convenience store), or a location other than a pharmacy or store (e.g., the patient's home). Differences from the first embodiment will be explained below. Explanations of the same parts as in the first embodiment will be omitted where appropriate.

[0084] 7 is a diagram showing the configuration of the patient terminal 1 according to the second embodiment. The storage unit 15 stores a list of pharmacies where pharmacists are present. The storage unit 15 also stores a database (not shown) that stores a location where medicine can be picked up in association with one or more pharmacies where pharmacists are present. The location where medicine can be picked up includes pharmacies where pharmacists are present, pharmacies where pharmacists are not present, stores other than pharmacies, etc.

[0085] The control unit 16 further includes a determination unit 165. The operation reception unit 161 receives an operation for sending a prescription and an operation for inputting a pickup location where the medicine based on the prescription will be received. For example, the display screen of the dedicated app is provided with input fields for inputting the contents of the prescription and an input field for inputting the pickup location, and when the patient inputs information into each input field on the display screen, the operation reception unit 161 receives an operation for sending the prescription and an operation for inputting the pickup location.

[0086] The determination unit 165 determines whether or not a pharmacist is present at the pickup location accepted by the operation acceptance unit 161. For example, the determination unit 165 refers to a list of pharmacies stored in the memory unit 15, and determines that a pharmacist is present at the pickup location if the pickup location accepted by the operation acceptance unit 161 is included in the list of pharmacies, and determines that a pharmacist is not present at the pickup location if the pickup location is not included in the list of pharmacies.

[0087] The determination unit 165 may determine whether a pharmacist is present at the pickup location based on either the first method or the second method selected by the patient on the first screen. Specifically, first, the display processing unit 162 causes the output unit 11 to display a first screen for selecting whether to pick up the medicine at one of multiple pharmacies or to have the medicine delivered to a location other than a pharmacy. Then, the determination unit 165 determines that a pharmacist is present at the pickup location when the first pharmacy out of the first pharmacy where a pharmacist is present and the second pharmacy out of the second pharmacy where a pharmacist is not present is selected as the pickup location. On the other hand, the determination unit 165 determines that a pharmacist is not present at the pickup location when the second pharmacy out of the first and second pharmacies is selected as the pickup location or when having the medicine delivered is selected.

[0088] The determination unit 165 may function as an inquiry unit and inquire of the information processing device 3 about whether a pharmacist is present at the pickup location accepted by the operation acceptance unit 161. For example, the memory unit 32 of the information processing device 3 stores a list of pharmacies where pharmacists are present.

[0089] In this case, first, the determination unit 165 of the patient terminal 1 transmits the pickup location received by the operation reception unit 161 to the information processing device 3. In the information processing device 3, the transmission unit 332 further functions as a determination unit, and refers to the list of pharmacies stored in the memory unit 32, and determines whether a pharmacist is present at the pickup location received by the reception unit 331.

[0090] If the pickup location is included in the list of pharmacies, the transmission unit 332 transmits information indicating that a pharmacist is present at the pickup location to the patient terminal 1. On the other hand, if the pickup location is not included in the list of pharmacies, the transmission unit 332 transmits information indicating that no pharmacist is present at the pickup location. Then, the determination unit 165 of the patient terminal 1 acquires information indicating whether or not a pharmacist is present at the pickup location from the information processing device 3.

[0091] When the determination unit 165 determines that there is no pharmacist at the pickup location, the display processing unit 162 causes the output unit 11 to display a second screen for receiving online medication instructions from a pharmacist. Specifically, the display processing unit 162 refers to the database stored in the storage unit 15, and causes the output unit 11 to display a second screen for receiving online medication instructions from any of the pharmacists present at one or more pharmacies associated with the pickup location accepted by the operation accepting unit 161.

[0092] For example, when a plurality of pharmacies with pharmacists present at the pickup location are associated with the pickup location, the display processing unit 162 selects a pharmacy that is relatively close to the pickup location (for example, the pharmacy closest to the pickup location) and causes the output unit 11 to display a second screen for receiving online medication instructions from a pharmacist present at the selected pharmacy. The operation receiving unit 161 may receive from the patient a selection of a pharmacist or a pharmacy where a pharmacist is present, and the display processing unit 162 may display on the output unit 11 a second screen for receiving online medication instructions from the selected pharmacist or a pharmacist present at the selected pharmacy. In this way, the patient terminal 1 can allow the patient to receive medication instructions from a pharmacist even when a pharmacist is not present at the pickup location.

[0093] The transmission processing unit 164 transmits prescription data indicating the contents of the prescription to the pharmacist according to the determination result by the determination unit 165. When it is determined that a pharmacist is present at the receiving location, the transmission processing unit 164 transmits the prescription data indicating the contents of the prescription and the destination of the prescription data to the information processing device 3. On the other hand, when it is determined that a pharmacist is not present at the receiving location, the transmission processing unit 164 transmits the prescription data and the destination of the prescription data to the information processing device 3 on the condition that an operation for receiving online medication instructions has been performed on the second screen.

[0094] The transmission unit 332 of the information processing device 3 may further function as a display processing unit, and when it is determined that a pharmacist is not present at the receiving location, may cause the second screen to be displayed on the patient terminal 1. For example, when it is determined that a pharmacist is not present at the receiving location, the transmission unit 332 transmits a display instruction to the patient terminal 1 to display the second screen. Then, when the determination unit 165 in the patient terminal 1 acquires the display instruction, the display processing unit 162 causes the output unit 11 to display the second screen based on the display instruction.

[0095] [Processing of information processing system S according to the second embodiment] Next, the processing flow of the information processing system S according to the second embodiment will be described. Fig. 8 is a sequence diagram showing the processing flow of the information processing system S according to the second embodiment. The processing from S13 to S17 shown in Fig. 8 is the same as the processing from S6 to S10 shown in Fig. 6, and therefore the description thereof will be omitted.

[0096] This process starts when the operation receiving unit 161 of the patient terminal 1 receives an operation to input the prescription contents and an operation to input the pick-up location on the display screen of the dedicated app of the patient terminal 1 (S11). The determination unit 165 refers to the list of pharmacies stored in the memory unit 15 and determines whether a pharmacist is present at the pick-up location received by the operation receiving unit 161 (S12).

[0097] When the determination unit 165 determines that a pharmacist is not present at the receiving location (NO in S12), the display processing unit 162 causes the output unit 11 to display a second screen showing a list of dates and times acquired by the acquisition processing unit 163 (S13). On the other hand, when the determination unit 165 determines that a pharmacist is present at the receiving location (YES in S12), the transmission processing unit 164 transmits a dispensing request to the information processing device 3 (S15).

[0098] <Modification> The patient terminal 1 may be a terminal installed in a pharmacy or a store other than a pharmacy (hereinafter referred to as a "store, etc.") that does not have a pharmacist. For example, a patient visits a store, etc., and uses the patient terminal 1 to request dispensing of medicine based on a prescription and to make an appointment for medication instruction from a pharmacist. The patient then visits the store, etc. again on the date and time of the medication instruction and receives medication instruction from a pharmacist using the patient terminal 1. The patient then receives the dispensed medicine at the store, etc., or at a location other than a store, etc. (for example, the patient's home). In this way, for example, a business operator that manages multiple pharmacies can accept requests for dispensing medicine, provide medication instruction to patients online, and provide dispensed medicine even at pharmacies that do not have pharmacists. This allows the business operator to provide the same services at pharmacies that do not have pharmacists as at pharmacies that do have pharmacists.

[0099] [Effects of the second embodiment] As described above, when a pharmacist is not present at the pickup location entered by the patient, the patient terminal 1 displays the second screen on the output unit 11 so that the patient can receive medication instructions online from a pharmacist. In this way, even when the medicine is delivered, the patient terminal 1 can have the patient receive medication instructions for the medicine from a pharmacist.

[0100] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0101] 1. Patient terminal 11 Output section 12 Control section 13 Imaging unit 14 Communications Department 15 Storage section 16 Control Unit 161 Operation reception unit 162 Display processing section 163 Acquisition processing unit 164 Transmission processing unit 2. Pharmacist terminal 3. Information processing equipment 31 Communications Department 32 Storage section 33 Control Unit 331 Receiving Unit 332 Transmitter 333 Conference Executive Department 334 Recording Department S Information Processing System

Claims

1. On the computer, receiving an operation for transmitting a prescription and an operation for inputting a pick-up location for receiving medicine based on the prescription; determining whether a pharmacist is present at the pickup location; When it is determined that a pharmacist is not present at the receiving location, a screen for receiving online medication instructions from a pharmacist is displayed on a display unit. A program to execute.

2. In the step of displaying the screen on the display unit, a storage unit that stores locations where the medicine can be picked up and one or more pharmacies where pharmacists are present in association with each other is referenced, and the screen for receiving the medication instruction online from any of the pharmacists present at the one or more pharmacies associated with the pickup location where the input operation has been accepted is displayed on the display unit. The program according to claim 1.

3. The computer further executes a step of displaying on a display unit a screen for selecting whether to pick up the medicine at one of a plurality of pharmacies or to have the medicine delivered to a location other than a pharmacy; In the step of determining whether a pharmacist is present, if the second pharmacy out of a first pharmacy where a pharmacist is present and a second pharmacy where a pharmacist is not present is selected as the pickup location, or if having the medicine delivered is selected, it is determined that a pharmacist is not present at the pickup location. The program according to claim 1.

4. and causing the computer to further execute a step of transmitting prescription data indicating the contents of the prescription to the pharmacist when it is determined that a pharmacist is not present at the receiving location, on condition that an operation for receiving the medication instruction online has been performed. The program according to claim 3.

5. In the step of transmitting the prescription data, if it is determined that a pharmacist is not present at the receiving location, the prescription data is transmitted to the pharmacist on the condition that an appointment for the date and time of the medication instruction has been confirmed by performing an operation to receive the medication instruction online. The program according to claim 4.

6. The computer, After the step of transmitting the prescription data, initiating an online conference with the pharmacist; taking a facial image of the patient during the online conference; sending face image data representing the face image to the pharmacist; To further implement The program according to claim 4 or 5.

7. In the step of transmitting the facial image data, the facial image data is transmitted in association with the prescription data. The program according to claim 6.

8. The system comprises a patient terminal used by a patient who sends a prescription, a pharmacist terminal used by a pharmacist who receives the prescription, and an information processing device that manages communication between the patient terminal and the pharmacist terminal, The patient terminal an operation receiving unit that receives an operation for transmitting a prescription and an operation for inputting a receiving location for receiving medicine based on the prescription; a determination unit that determines whether a pharmacist is present at the receiving location; a display processing unit that displays, on a display unit, a screen for receiving online medication instructions from a pharmacist when it is determined that a pharmacist is not present at the receiving location; a transmission processing unit that, when it is determined that a pharmacist is present at the receiving location, transmits prescription data indicating the contents of the prescription and a transmission destination of the prescription data to the information processing device, and, when it is determined that a pharmacist is not present at the receiving location, transmits the prescription data and the transmission destination to the information processing device on condition that an operation for receiving the medication instruction online has been performed on the screen; and The information processing device includes: a patient data receiving unit that receives the prescription data; a pharmacist data transmission unit that transmits the prescription data to the pharmacist terminal corresponding to the destination; and When the pharmacist terminal receives the prescription data, it displays the contents of the prescription data on a display unit. Information processing system.

9. The information processing device includes: a conference execution unit that executes an online conference for the pharmacist to provide the medication instruction to the patient; A recording unit in which the conference execution unit records the online conference in association with the prescription data; further comprising The information processing system according to claim 8 .

10. The information processing device includes: a conference execution unit that executes an online conference for the pharmacist to provide the medication instruction to the patient; a recording unit that records facial image data showing a facial image of the patient during the online conference; and The pharmacist data transmission unit transmits the facial image data to the pharmacist terminal in association with the prescription data. The information processing system according to claim 8 .

11. The information processing device includes: a storage unit that stores one or more stores to which medicines can be delivered, in association with the pharmacist; a patient data transmission unit that transmits store data indicating the one or more stores to the patient terminal; and the patient data receiving unit receives selected store data indicating a store selected by the patient from the one or more stores; The pharmacist data transmission unit transmits the selected store data to the pharmacist terminal. The information processing system according to claim 8 .

12. The information processing device includes: a pharmacist data receiving unit that receives a notification of approval to deliver medicine to the selected store data after the pharmacist data sending unit sends the selected store data to the pharmacist terminal; a store data sending unit that sends at least a portion of the prescription data and face image data showing a face image of the patient to a terminal of a store corresponding to the selected store data when the pharmacist data receiving unit receives the notification; further comprising The information processing system according to claim 11.

13. a storage unit that stores the location of a pharmacy and whether or not a pharmacist is present at the pharmacy in association with each other; an acquisition unit that acquires a location where a patient will receive a medicine based on a prescription from a patient terminal used by the patient; a determination unit that refers to the information stored in the storage unit and determines whether a pharmacist is present at the receiving location; a display processing unit that displays, when it is determined that a pharmacist is not present at the receiving location, a screen for receiving medication instructions from a pharmacist online on the patient terminal; An information processing device having the above.

Images