Care response support program and care response support system

Abstract

To provide a care correspondence support program and a care correspondence support system, in which the care correspondence procedure can be easily confirmed by a care staff.SOLUTION: In a care correspondence support method according to a care correspondence support program, an image and a sound relating to the care correspondence procedure are inputted in an input step (Step S101). The operation of the care staff is accepted in an operation accepting step (Step S102). The image is displayed on a care staff terminal according to the operation of the care staff, and the sound is reproduced in a display step (Step S103).SELECTED DRAWING: Figure 7

Description

[Technical Field]

[0001] The present invention relates to a care management support program and a care management support system. [Background technology]

[0002] Japan has seen a remarkable increase in life expectancy due to improvements in living standards, sanitary conditions, and medical standards that came with the rapid economic growth after the war. This, coupled with a declining birthrate, has led to an aging society with a high aging rate. In such an aging society, an increase in people requiring nursing care or care due to illness, injury, aging, etc. (hereinafter referred to as "care recipients") is expected. In facilities such as hospitals and elderly welfare facilities (hereinafter referred to simply as "facilities"), care is provided to care recipients by caregivers, nurses, etc. (hereinafter referred to as "care staff").

[0003] In recent years, there has been an increasing demand for meticulous care responses for care recipients. Care staff provide care according to different procedures for each care recipient, for example, by referring to a booklet containing procedure instructions located at a care station or the like. However, with this support system for care staff, if there is something about the procedure that the care staff needs to confirm while caring for the care recipient, they must interrupt their care and go to the care station each time, which places a heavy burden on the care staff. As a result, there is a risk that the quality of care provided to the care recipient may not be maintained.

[0004] For example, if a care department within a facility consists of several units per floor, and a sudden staffing shortage results in a shortage of care staff in one unit, backup care staff may be called in from other units or floors. In such cases, the backup care staff may not be familiar with the care provided to each individual care recipient, and may not know the effective response procedures for each individual care recipient or the overall care response procedures (especially guidance, etc.). Therefore, if the backup care staff is unsure of the response procedures, they may need to go to the care station before or during care to check a booklet containing the response procedures. This can result in inability to provide timely care to care recipients or the need to make multiple trips back and forth between the care recipient's room and the care station, resulting in unnecessary work.

[0005] In relation to this, the following Patent Document 1 describes a system that displays a care procedure checklist showing the home care procedures on a center terminal so that the center staff of the home care system can give accurate home care instructions to patients (Figure 12, paragraph

[0033] ). [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Application Publication No. 8-126617 Summary of the Invention [Problem to be solved by the invention]

[0007] However, while the technology of Patent Document 1 provides a care procedure checklist, it does not provide detailed home care procedures for each care recipient, which creates the problem that care staff who are not familiar with the care methods for each care recipient are unable to provide care to the care recipient while looking at the care procedure checklist.

[0008] The present invention has been made in view of the above-mentioned problems, and therefore, an object of the present invention is to provide a care response support program and a care response support system that enable care staff to easily check care response procedures. [Means for solving the problem]

[0009] The above-mentioned problems of the present invention are solved by the following means.

[0010] (1) an input step of inputting an image related to a care procedure; an event receiving step of receiving an event that is a change in the condition of a care recipient and that should be notified to a user; an operation receiving step of receiving an operation by the user in response to the event; A display step of displaying the image in response to a user operation. the operation receiving step allows the user to select one of a plurality of work procedures for the event as the user's operation, and the display step displays an image of the work procedure selected in the operation receiving step. A care support program that allows a computer to carry out processing.

[0011] (2) The care support program according to (1) above, wherein the display step displays the image on the user's mobile terminal.

[0012] (3) A care support program according to (1) or (2) above, wherein in the input step, audio relating to the care procedure is input, and in the display step, the image is displayed and the audio is played back.

[0013] (4) The event is notified when a detection unit disposed in a room of the care recipient detects at least one of getting up, getting out of bed, falling, abnormal slight body movement, and a care call as a change in the condition of the care recipient. The care support program according to any one of (1) to (3) above.

[0014] (5) A care support program according to any one of (1) to (4) above, wherein the care procedure includes at least one work procedure, and the image represents the content of the work procedure for each care recipient.

[0015] (6) A care response support program described in any one of (1) to (5) above, wherein the care response procedure includes a plurality of work procedures, and the processing further includes, before the display step, an event receiving step for receiving an event and an operation receiving step for receiving the user's operation for the event, wherein the operation receiving step allows the user to select one of at least two different work procedures for the event, and the display step displays an image of the work procedure selected in the operation receiving step.

[0016] (7) A care support program as described in (6) above, which, in the operation reception step, displays a work procedure for care response for a care recipient related to the event if the event is an event related to care response.

[0017] (8) A care response support program described in any one of (1) to (5) above, wherein the care response procedure includes a plurality of work procedures, and in the display step, an image showing the flow of a series of work procedures of the care response procedure is displayed, and then an image showing the content of each of the work procedures is displayed.

[0018] (9) A care response support program described in any one of (1) to (8) above, wherein the care response procedure includes at least one work procedure, and in the display step, an image representing the contents of all or at least some of the work procedures included in the care response procedure is displayed.

[0019] (10) A care support program according to (9) above, wherein in the display step, the images are displayed consecutively in a predetermined display order for all or at least some of the work procedures of the care procedure.

[0020] (11) A care response support program described in any one of (1) to (9) above, wherein the care response procedure includes a plurality of work procedures, and in the display step, an image representing the content of a work procedure specified by the user among the work procedures included in the care response procedure is displayed.

[0021] (12) A care support program described in any one of (9) to (11) above, wherein the image is a video, and in the display step, the user is prompted to select whether to stop displaying the video currently being displayed and start displaying another video, or to start displaying the video again after the display of the video has ended.

[0022] (13) The image is a moving image, and the process further includes an event receiving step of receiving an event before the displaying step, and if a specific event is received during display of the moving image in the displaying step, the received event is specific event User actions on The care response support program according to any one of (1) to (12) above, wherein display of the moving image being displayed is paused in response to a command. A care response support system.

[0023] (14) The care management support program according to any one of (1) to (13) above, wherein the process further includes a changing step of changing the image.

[0024] (15) The care support program according to (14) above, wherein in the changing step, the image can be changed only if changing the image is permitted.

[0025] (16) an input step of inputting an image relating to a care procedure; and a display step of displaying the image in response to a user's operation. 、 an evaluation reception step for receiving an evaluation of the care procedure by the care staff; modifying the image; Including, In the changing step, A care support program for causing a computer to execute processing to change the image in accordance with the evaluation received in the evaluation receiving step.

[0026] (17) The care response support program according to any one of (14) to (16) above, wherein the process further includes a history storage step of storing a history of changes made in the change step.

[0027] (18) The above Operation reception A care support program as described in (2) above, wherein in the step, an image relating to the input care procedure is stored in a memory unit of the user's mobile terminal, and in the display step, the image stored in the memory unit is displayed.

[0028] (19) The care support program according to any one of (1) to (18) above, wherein in the display step, the display of the image is switched from a moving image to a still image.

[0029] (20) The process further includes an acquisition step of acquiring information about the care staff, and in the display step, selecting an image and sound based on the information and displaying the selected image. Play the selected sound with The care support program according to any one of (1) to (19) above.

[0030] (21) A care response support system having a control unit that executes the care response support program according to any one of (1) to (20) above, and a display unit that displays an image relating to a care response procedure.

[0031] (22) A care response support system comprising: a control unit that executes the care response support program described in any one of (1) to (20) above; a care staff terminal having a display unit that displays images related to care response procedures; and a management server that provides images related to the care response procedures to the care staff terminal. [Effects of the Invention]

[0032] According to the present invention, an image relating to a care procedure is displayed in response to an operation by the care staff, so that the care staff can easily confirm the care procedure. [Brief explanation of the drawings]

[0033] [Figure 1] 1 is a diagram illustrating an example of the overall configuration of a monitoring system according to a first embodiment. [Figure 2] FIG. 10 is a schematic diagram illustrating a detection unit installed around the bed in the care recipient's room. [Figure 3] 2 is a block diagram illustrating a schematic configuration of a detection unit shown in FIG. 1. FIG. [Figure 4] 2 is a block diagram illustrating a schematic configuration of a management server shown in FIG. 1. FIG. [Figure 5] 2 is a block diagram showing a schematic configuration of the information manager terminal shown in FIG. 1. FIG. [Figure 6] 2 is a block diagram showing a schematic configuration of the care staff terminal shown in FIG. 1. FIG. [Figure 7] 4 is a flowchart illustrating a processing procedure of a care management support method according to the first embodiment. [Figure 8] FIG. 10 is a schematic diagram illustrating a care menu. [Figure 9] FIG. 10 is a schematic diagram illustrating an example of displaying an image related to a care procedure. [Figure 10] 10 is a flowchart illustrating a processing procedure of a care response support method according to the second embodiment. [Figure 11] FIG. 10 is a diagram illustrating an example of events, care procedures, and work procedures for each care recipient. [Figure 12] FIG. 10 is a schematic diagram illustrating a case where one of the work procedures included in the care response to the event is selected. [Figure 13] 10A and 10B are schematic diagrams illustrating images showing a flow of a series of work steps in a care procedure. [Figure 14] FIG. 10 is a schematic diagram illustrating a case where a work procedure included in a care response to an event is designated. [Figure 15] FIG. 10 is a schematic diagram illustrating control buttons for a video being played. [Figure 16] 10 is a flowchart illustrating a processing procedure of a care management support method according to the third embodiment. [Figure 17]10 is a flowchart illustrating a processing procedure of a care management support method according to a fourth embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0034] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. In the drawings, the same elements are denoted by the same reference numerals, and duplicate explanations will be omitted. Furthermore, the dimensional proportions in the drawings are exaggerated for the sake of explanation, and may differ from the actual proportions.

[0035] First Embodiment FIG. 1 is a diagram illustrating an example of the overall configuration of a monitoring system according to the first embodiment, and FIG. 2 is a schematic diagram illustrating a detection unit installed around the bed in the room of a care recipient.

[0036] As shown in FIG. 1, the monitoring system 1 includes multiple detection units 10, a management server 20, an information manager terminal 30, and one or more care staff terminals 40. These are connected to each other so that they can communicate with each other via a network 50, such as a local area network (LAN), a telephone network, or a data communication network, either wired or wirelessly. The network 50 may include relay devices such as repeaters, bridges, routers, or cross-connects that relay communication signals. In the example shown in FIG. 1, the detection units 10, management server 20, information manager terminal 30, and care staff terminal 40 are connected to each other so that they can communicate with each other via a network 50, such as a wireless LAN (for example, a LAN conforming to the IEEE 802.11 standard) that includes an access point 51.

[0037] The monitoring system 1 is installed in an appropriate location depending on the care recipient 70. The care recipient 70 may be, for example, a patient who requires nursing due to illness or injury, a care recipient who requires care due to a decline in physical ability due to aging, or a person living alone. In particular, from the perspective of enabling early detection and early response, the care recipient 70 may be someone who needs to be notified when a predetermined inconvenient event, such as an abnormal condition, occurs. For this reason, the monitoring system 1 is suitably installed in buildings such as hospitals, elderly care facilities, and residences depending on the type of care recipient 70. In the example shown in FIG. 1, the monitoring system 1 is installed in a facility having multiple rooms (living rooms) where multiple care recipients 70 reside, and multiple rooms including a care station.

[0038] The detection unit 10 is placed in each room, which is the observation area of ​​the care recipient 70. In the example shown in FIG. 1, four detection units 10 are placed in each room of the care recipients 70, namely, A, B, C, and D. As shown in FIG. 2, the observation area of ​​the detection unit 10 includes a bed 60. Care staff (users) 80 who provide care, such as nursing or nursing care, to the care recipient 70 each carry a care staff terminal 40, which is a mobile terminal. However, the location and number of each component included in the monitoring system 1 are not limited to the example shown in FIG. 1. For example, the management server 20 does not have to be placed in the care station, but may be an external server unit connected to the network 50.

[0039] Care also broadly includes care provided by care staff 80 to the care recipient 70, including assistance with daily living such as meals, fluid intake, excretion, bathing, cleaning, and vital signs checks (measurement of body temperature, blood pressure, pulse rate, etc.).

[0040] (Detection unit 10) 3 is a block diagram showing the schematic configuration of the detection unit 10. As shown in the figure, the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, and a voice input / output unit 15, which are interconnected by a bus.

[0041] The control unit 11 is configured with a CPU (Central Processing Unit) and memories such as RAM (Random Access Memory) and ROM (Read Only Memory), and controls and performs calculations on each part of the detection unit 10 according to a program. The control unit 11 may further include an HDD (Hard Disk Drive) or SSD (Solid State Drive) as memory.

[0042] The communication unit 12 is an interface circuit (for example, a LAN card) for communicating with other devices such as the management server 20, the information manager terminal 30, or the care staff terminal 40 via the network 50.

[0043] The camera 13 is placed, for example, on the ceiling or upper part of a wall of the room, photographs the bed 60 of the care recipient 70 directly below as an observation area, and outputs the photographed image (image data). This photographed image includes still images and videos. The camera 13 is a near-infrared camera, but a visible light camera may be used instead, or a combination of these may be used.

[0044] The control unit 11 recognizes the behavior of the care recipient 70 from the images captured by the camera 13. The recognized behaviors include "getting up" which means getting up from the bed 60, "getting out of bed" which means leaving the bed 60, and "falling" which means falling onto the floor or the like.

[0045] The control unit 11 detects image silhouettes (hereinafter referred to as "human silhouettes") from multiple captured images (video images). Human silhouettes can be detected, for example, by extracting a range of pixels with relatively large differences using time subtraction, which subtracts images captured at different times. Human silhouettes may also be detected using background subtraction, which subtracts a background image from a captured image. Recognition of getting up, getting out of bed, and falling is performed by recognizing the posture of the care recipient 70 (e.g., standing, sitting, lying down, etc.) and their position relative to objects in the room, such as the bed 60, from the detected human silhouette. These recognitions may be performed by a program processed by the CPU of the control unit 11, or by an embedded processing circuit.

[0046] In this embodiment, an event is a change in the state of the care recipient 70 recognized by the detection unit 10, which should be reported (alert) to the care staff 80, such as getting up, getting out of bed, falling, or abnormal slight body movement. This event also includes a care call made by the care call unit 14. That is, the detection unit 10 may detect a care call made by the care recipient 70 as a movement of the care recipient 70 in the observation area. The detection unit 10 transmits information about the event that has occurred to the management server 20.

[0047] Here, the response content for each event will be explained when the work of the care staff 80 is nursing care work for the care recipient 70. The event is determined to be "wake up", and if the determination is within a predetermined time (the wake up time set by the facility (for example, 7 to 8 AM)), morning care is performed. This morning care may include, for example, checking vital signs, washing the face, assisting with brushing teeth, putting on dentures, assisting with changing clothes, and moving from the bed to a wheelchair. Furthermore, if the event is "getting out of bed", it may be necessary to move from the bed to a wheelchair and assist with walking. Furthermore, if the event is determined by the detection unit 10, Event-related assistance Regular (fixed time) other than Assistance These include assistance with drinking and eating, assistance with excretion, transfer to a wheelchair, assistance with walking, and changing positions (to prevent bedsores). About assistanceAlternatively, the care call unit 14 or the like may be configured to generate an alert at the appointed time.

[0048] The care call unit 14 includes a push-button switch, and detects a care call (nurse call) when the care recipient 70 presses the switch. Instead of a push-button switch, a care call may be detected by an audio microphone. When the switch of the care call unit 14 is pressed, i.e., when a care call is detected, the control unit 11 transmits a notification that a care call has been made to the management server 20, etc., via the communication unit 12 and the network 50.

[0049] The audio input / output unit 15 is, for example, a speaker and a microphone, and enables audio communication by transmitting and receiving audio signals to and from the information manager terminal 30 via the communication unit 12. The audio input / output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.

[0050] The detection unit 10 may further include a Doppler shift type body movement sensor that transmits and receives microwaves to and from the bed 60 and detects a Doppler shift of the microwaves caused by body movement (for example, breathing) of the care recipient 70. This body movement sensor detects chest body movement (up and down movement of the chest) caused by breathing of the care recipient 70, and if it detects a disruption in the period of the chest body movement or an amplitude of the chest body movement that is equal to or less than a preset threshold, it recognizes that there is an abnormal slight body movement.

[0051] (Management Server 20) 4 is a block diagram showing a schematic configuration of the management server. The management server 20 includes a control unit 21, a communication unit 22, and a database 23. The management server 20 may be installed in the same building as the room for the care recipient 70, or may be installed in a remote location and connectable via a network. For example, the management server 20 may be a cloud server virtually constructed by multiple servers located on a network such as the Internet. Each component is connected to each other via a bus so that they can communicate with each other.

[0052] The control unit 21 and the communication unit 22 have the same functions as the components of the detection unit 10, and therefore detailed description thereof will be omitted.

[0053] The database 23 stores event lists, information about the care recipients 70, information about the care staff 80, care records, and images and audio related to care procedures.

[0054] The event list includes information on various events, including events that occur regularly every day and predetermined events that may lead to an accident to the care recipient 70 (e.g., a fall or trip). Information on the care recipient 70 includes, for example, the care recipient's 70 name, date of birth, ID number, room number, usual meal amount, amount of fluid intake outside of meals, medical history, level of care required, current hospital visit status, etc. Information on the care staff 80 includes, for example, the care staff's 80 name, staff ID, date of birth, years of service (career years), etc.

[0055] A care record is a document that records information about care provided to a care recipient 70 at a facility. For example, based on a care plan prepared for each care recipient 70, the care staff 80 provides various types of assistance with daily living, such as meals, fluid intake, excretion, bathing, and cleaning, as well as vital signs checks (measurement of body temperature, blood pressure, pulse rate, etc.) to the care recipient 70. The care provided by the care staff 80 to the care recipient 70, such as assistance and vital signs checks, as well as the behavior and state of the care recipient 70, are recorded in the care record. The care record is updated as the care staff 80 inputs information about care provided to the care recipient 70. The care record is input, for example, via the input unit 44 of the care staff terminal 40.

[0056] A care procedure is a procedure for providing care to a care recipient 70 by the care staff 80. Typically, a facility has standard procedures for each type of care, but the procedures may be adjusted or changed for each care recipient 70 depending on the health condition and wishes of the care recipient 70. A care procedure may include at least one work procedure. In many cases, a care procedure may include multiple work procedures. For example, care to move a care recipient 70 from a bed to a wheelchair may be subdivided into a work procedure for preparing the wheelchair so that the care recipient 70 can sit in it, and a work procedure for the care staff 80 to actually move the care recipient 70 from the bed to the wheelchair, and may include two or more work procedures.

[0057] Furthermore, the work content of the care staff 80 may differ depending on the health condition, wishes, etc. of the care recipient 70. For example, a particular posture or movement may be difficult due to the health condition of the care recipient 70. In such cases, the care staff 80 is required to select a work procedure that is appropriate for the care recipient 70 while observing the condition of the care recipient 70.

[0058] In this embodiment, the work content is input in the form of images and audio and stored in the database 23. Images include still images such as photographs, diagrams, illustrations, and pictures, as well as moving images such as live-action footage and animations. Images can be prepared for each work procedure. Furthermore, even if the purpose of the work is the same, the work content may differ for different care recipients 70. In such cases, images of the work procedure can be prepared for each care recipient 70. Furthermore, different images can be prepared depending on the health condition and wishes of the care recipient 70.

[0059] Image data and audio data related to care procedures are managed by a person (hereinafter referred to as the "image manager") who has the authority to manage images related to care procedures at the facility. Storing image data and audio data in the database 23 and changing the stored data require approval from the image manager. The image manager may be, for example, the information manager 90. The information manager 90 is a manager who oversees multiple care staff 80. The information manager 90 may be configured to oversee not only care staff 80 working at one facility, but also care staff 80 working at multiple facilities. In this embodiment, changing an image may include adding a new image to the database 23, replacing, updating, correcting, or deleting a stored image.

[0060] Furthermore, in this embodiment, in order to provide detailed care to the care recipient 70, with the consent of the care recipient 70 or his / her family, and with consideration given to the privacy of the care recipient 70, photographs and images of the care recipient 70 may be used as images related to the care procedure. In this case, an image manager or the like will manage the images appropriately.

[0061] The management server 20, either independently or in cooperation with the detection unit 10, determines (identifies) which care recipient 70 an event detected by the detection unit 10, such as getting up, getting out of bed, falling, or calling for care, relates to. This determination is made by determining the care recipient 70 (i.e., the occupant of the room) associated with the room number of the detection unit 10 that detected the event. The determined type of event is then associated with the care recipient 70 and added to the event list of the database 23. In this embodiment, if the care recipient 70 carries an IC tag, the care recipient 70 may be determined by reading the IC tag with an RFID reader installed in each room. In addition, if multiple care recipients 70 are present in one room, such as in a shared room, the care recipient 70 may be determined by placing a detection unit 10 for each bed 60.

[0062] (Information manager terminal 30) 5 is a block diagram showing a schematic configuration of an information manager terminal. The information manager terminal 30 is a so-called PC (Personal Computer) and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and an audio input / output unit 35, which are interconnected by a bus. The control unit 31 has a configuration similar to that of the control unit 11 of the detection unit 10, including a CPU, RAM, ROM, etc.

[0063] The communication unit 32 is an interface for various local connections, such as a network interface for wired communication based on standards such as Ethernet (registered trademark), or an interface for wireless communication based on standards such as Bluetooth (registered trademark) and IEEE802.11, and communicates with each terminal connected to the network 50.

[0064] The display unit 33 is, for example, a liquid crystal display, and displays various information. The display unit 33 displays, for example, an image captured by the detection unit 10.

[0065] The input unit 34 includes a keyboard, a numeric keypad, a mouse, etc., and is used to input various types of information.

[0066] The audio input / output unit 35 is, for example, a headset equipped with a speaker and a microphone.

[0067] In this embodiment, the information manager terminal 30 is used as a terminal for the information manager 90, displays various information within the facility to the information manager 90, and accepts instructions. In addition, by transmitting and receiving audio signals between the information manager terminal 30 and the detection unit 10 or the care staff terminal 40 via the communication unit 32, voice calls with the care staff 80 and the like are possible.

[0068] Furthermore, when the care staff 80 or technical staff installs the detection unit 10 in each room (residential room), they use the information manager terminal 30 to associate the room number with the detection unit 10, and calibrate and specify the position information of the objects installed in the room, such as the bed 60, i.e., the contour information of the upward view taken by the ceiling camera 13. They also associate the identification information, such as the name and ID number, of the hospitalized or resident care recipient 70 with each room number.

[0069] (Care staff terminal 40) 6 is a block diagram showing the schematic configuration of the care staff terminal. The care staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and an audio input / output unit 45, which are interconnected by a bus. The control unit 41 includes a CPU, RAM, ROM, etc., similar to the control unit 11 of the detection unit 10. The RAM functions as a storage unit and stores image data and audio data related to the care procedure downloaded from the management server 20.

[0070] The wireless communication unit 42 enables wireless communication using standards such as Wi-Fi and Bluetooth (registered trademark), and wireless communication with each device is performed directly or via the access point 51. The display unit 43 and input unit 44 are touch panels, with a touch sensor serving as the input unit 44 superimposed on the display surface of the display unit 43, which is made of a liquid crystal display or the like. The display unit 43 and input unit 44 display care menus and lists of work procedures for each care recipient 70, and accept various operations via an operation screen. The display unit 43 also displays images related to the care procedures. When the care staff 80 provides care to the care recipient 70, they input information about the care provided to the care recipient 70 into a care record via the input unit 44. The care staff 80 can also input an evaluation of the care procedures into the care staff terminal 40.

[0071] The audio input / output unit 45 is, for example, a speaker and a microphone, and enables the care staff 80 to make voice calls to other care staff terminals 40 via the wireless communication unit 42. In this embodiment, the control unit 41 outputs audio related to the care response procedure through the speaker of the audio input / output unit 45. The care staff terminal 40 is a device that functions as a user interface for the monitoring system 1, and can be configured as a portable communication terminal device such as a tablet computer, smartphone, or mobile phone.

[0072] At the start of work, the care staff 80 performs login authentication processing via the assigned care staff terminal 40. The care staff 80 inputs a staff ID and password via the touch panel (display unit 43, input unit 44) of the care staff terminal 40 and sends them to the management server 20. The management server 20 compares the authentication information stored in the database 23 and sends an authentication result according to the authority of the care staff 80 to the care staff terminal 40, thereby completing the login authentication.

[0073] The detection unit 10, management server 20, information manager terminal 30, and care staff terminal 40 may include components other than the above-mentioned components, or may not include some of the above-mentioned components.

[0074] (Care support methods) Next, an overview of the processing procedure of the care response support method in this embodiment will be described with reference to Fig. 7. Fig. 7 is a flowchart illustrating the processing procedure of the care response support method in this embodiment. The processing of the flowchart in the figure is realized by the CPU of the control unit 41 alone, or by the CPUs of the control units 21 and 41 working together to execute a care response support program. Fig. 8 is a schematic diagram illustrating a care response menu, and Fig. 9 is a schematic diagram illustrating the display of images related to the care response procedure.

[0075] First, in an input step, images and audio related to the care procedure are input (step S101). For example, image data and audio data related to the care procedure for each care recipient 70 are input to the management server 20 via a network from an imaging device or server located outside the monitoring system 1. The input image data and audio data are stored in the database 23.

[0076] Next, in an operation reception step, the operation of the care staff 80 is received (step S102). The care staff 80 visits room 201 and inputs to the care staff terminal 40 that care for A will begin. As shown in FIG. 8, for example, the control unit 41 receives the input of the start of care for A and displays a care menu for A ("Care menu for A in room 201" 401). In the example of the same figure, the care menu includes "vital check," "assistance with changing clothes," "moving from bed to wheelchair," "excretion care," "position change," etc.

[0077] For example, if care staff member 80 wants to know the procedure for changing person A's position, he / she selects (operates) "position change" by touching "position change" on care response menu 401 with hand 501 (FIG. 8). In response to the selection of "position change", management server 20 reads image data and audio data related to person A's "position change" from database 23, for example, and transmits (provides) them to care staff terminal 40. Care staff terminal 40 receives the image data and audio data related to the position change from management server 20. The received image data and audio data are stored in the RAM of control unit 41.

[0078] Next, returning to FIG. 7 , in a display step, an image is displayed on the care staff terminal 40 and audio is played back in response to an operation by the care staff 80 (step S103). The control unit 41 reads image data stored in RAM and controls the display unit 43 to display an image related to position changes. As shown in FIG. 9 , if the image is a video, a captured image 402 of the video and a control area 403 having at least one control button for controlling the video display may be displayed. For example, before the video is played (displayed), the control unit 41 controls the control area 403 to display a play button 601 as a control button. When the care staff 80 touches the play button 601, playback of the video related to position changes begins. This allows the care staff 80 to easily check the care procedure on the care staff terminal 40 at hand without having to travel to the care station.

[0079] Furthermore, the control unit 41 displays images relating to the care procedure, and also plays audio relating to the position change using the speaker of the audio input / output unit 45 in the care staff terminal 40. The audio may be, for example, a narration explaining the position change procedure for Person A. By playing audio in addition to images relating to the care procedure, the care staff 80 can further deepen their understanding of the care procedure.

[0080] 7, image data and audio data related to the care procedure are input to the management server 20. The care staff terminal 40 receives an operation from the care staff 80, downloads the image data and audio data from the management server 20 in response to the operation, and displays the image and plays the audio.

[0081] In the above example, image data and audio data relating to the care procedure for each care recipient 70 are input to the management server 20 via a network from an imaging device, server, etc. located outside the monitoring system 1, but the present invention is not limited to this. For example, the configuration may be such that an image manager inputs image data and audio data to the management server 20 via the information manager terminal 30.

[0082] Furthermore, in the above description, image data and audio data relating to a specific care procedure for Person A ("position change") are read from the management server 20 in response to a selection (operation) of the care procedure menu 401, and transmitted to the care staff terminal 40. However, the present invention is not limited to this case. For example, the management server 20 may be configured to transmit image data and audio data relating to the care procedure for Person A together to the care staff terminal 40 in response to the start of care for Person A. Furthermore, image data and audio data relating to the care procedure for Person A may be input in advance to the care staff terminal 40 before the start of care for Person A.

[0083] Furthermore, in the above example, we have described a case where images and audio relating to care procedures are acquired and the images are displayed and the audio is played back, but this is not limited to such a case, and the system may be configured to only display images and not play audio.

[0084] In addition, in the above example, a video contains more information than a still image and can include detailed content of the care response procedure, so an example was given of the image related to the care response procedure being a video, but one or more still images (e.g., photographs, illustrations, etc.) may be displayed instead of the video.

[0085] Furthermore, the control unit 41 can switch the display from video to still images when the network environment is unstable, such as when the network connection is interrupted during video playback. In this case, the still images relate to the same care procedure as the video, but contain at least the information necessary for the procedure and have a smaller data capacity than the video. Therefore, even when the network connection is unstable, the care staff terminal 40 is more likely to receive the images. Therefore, the care staff 80 can obtain the information necessary for care by viewing the still images.

[0086] Furthermore, in the above example, a case where an image relating to the care procedure is displayed on the display of the display unit 43 of the care staff terminal 40 has been described, but the present invention is not limited to this case. For example, if a terminal connected to the monitoring system 1 via the network 50 and having a display unit with a larger screen than the display unit 43 is installed in the room of the care recipient 70 (e.g., Mr. A), it can be configured to display an image relating to the care procedure on this display. This allows the care staff 80 to check the image relating to the care procedure on a screen larger than when viewed on the care staff terminal 40.

[0087] According to the monitoring system 1 of the present embodiment described above, an image relating to the care response procedure is displayed in response to an operation by the care staff member 80, so that the care staff member 80 can easily confirm the care response procedure.

[0088] <Second embodiment> In the first embodiment, a case where an image relating to a care procedure selected (operated) by the care staff 80 from a care menu is displayed will be described. In the second embodiment, a case where the care staff terminal 40 receives an event and displays an image in response to an operation of the care staff 80 for the event will be described. In order to avoid duplication of explanation, detailed explanation of the same configuration as in the first embodiment will be omitted.

[0089] Fig. 10 is a flowchart illustrating the processing procedure of the care response support method in the second embodiment. The processing of the flowchart in Fig. 10 is realized by the CPU of the control unit 41 alone or by the CPUs of the control units 21 and 41 working together to execute a care response support program. Fig. 11 is a diagram illustrating events, care response procedures, and work procedures for each care recipient 70, and Fig. 12 is a schematic diagram illustrating a case where one of the work procedures included in the care response for an event is selected.

[0090] First, in an input step, images and audio related to the care procedure are input (step S201). As shown in Fig. 11, in this embodiment, image data and audio data related to the care procedure for multiple care recipients 70, including Mr. A in room 201 and Mr. B in room 202, are input to the management server 20 for each care recipient 70.

[0091] For example, care procedures a1 to a3 for person A each include one or more work procedures. Care procedure a1 corresponds to, for example, a morning care procedure and includes work procedures a11 to a13. a11 is a "vital signs check" and the image is a "still image." No audio data is prepared for a11. Furthermore, a12 and a13 are "assistance with changing clothes" and "moving from bed to wheelchair," respectively, and both have "video" images and audio data. Furthermore, care procedure a2 consists of three work procedures ("guiding to the toilet," "assistance with undressing / dressing," and "other"), and care procedure a3 consists of one work procedure ("position change").

[0092] Next, in the event receiving step, an event is received (step S202). As described above, the event may be, for example, waking up, leaving work, etc. floor etc. For example, in this embodiment, it is assumed that the care staff terminal 40 receives an event of "wake up" for person A.

[0093] Next, in an operation reception step, an operation of the care staff 80 is received (step S203). The care staff 80 visits room 201 where Mr. A is, and inputs into the care staff terminal 40 that he will begin providing care to Mr. A. If the event received in the event reception step is an event related to care provision, the work procedure for providing care to Mr. A, who is the care recipient 70 related to the event, is displayed.

[0094] 12, the control unit 41 receives an input to start care for Person A and displays a care procedure for Person A ("Care procedure for the event 'Wake-up' of Person A in Room 201" 404). In the example of the same figure, the care procedure includes "check vital signs," "assistance with changing clothes," and "movement from bed to wheelchair."

[0095] As described above, the tasks performed by the care staff 80 may vary depending on the health condition and wishes of the care recipient 70. Therefore, depending on the health condition and wishes of the care recipient 70, it is possible that the care staff 80 will not be able to perform all of the tasks included in the care procedure, and the care staff 80 may only check some of the tasks. For example, if the care staff 80 wants to check the procedure for assisting Mr. A with getting dressed, he or she touches (operates) "assistance with getting dressed" on the care procedure menu with the hand 502. In response to the care staff 80 selecting "assistance with getting dressed," the management server 20 reads, for example, image data and audio data related to the procedure for assisting Mr. A with getting dressed from the database 23, and transmits the data to the care staff terminal 40.

[0096] Next, in a display step, an image is displayed on the care staff terminal 40 and audio is played back in response to an operation by the care staff 80 (step S204). The care staff terminal 40 receives image data and audio data from the management server 20 and stores them in the RAM of the control unit 41. The control unit 41 displays an image relating to the procedure for assisting Person A with getting dressed on the display of the display unit 43 (not shown). The control unit 41 also uses the speaker of the audio input / output unit 45 to play back audio relating to the procedure for assisting Person A with getting dressed.

[0097] 10, image data and audio data related to a care procedure are input to the management server 20. The care staff terminal 40 receives the event, accepts an operation by the care staff 80 regarding the event, downloads the image data and audio data from the management server 20 in accordance with the operation, displays the image, and plays the audio. In the example shown in FIG. 12, the care staff 80 is prompted to select one of a plurality of work procedures for the event, and the image of the selected work procedure is displayed and the audio is played.

[0098] (Variation) 13 is a schematic diagram illustrating an example of an image showing the flow of a series of work steps in a care procedure. When a care procedure includes many work steps, it is time-consuming for the care staff 80 to check the images of the work steps one by one, and it becomes difficult to grasp the overall picture of the care procedure. On the other hand, when the care staff 80 is unfamiliar with caring for the care recipient 70, it may be necessary for the care staff 80 to check all of the work steps included in the care procedure.

[0099] Therefore, when a care procedure includes multiple work steps, in the display step (step S204 in FIG. 10), as shown in FIG. 13, an image showing the flow of the series of work steps of the care procedure is displayed, and then an image showing the content of each work step is displayed. For example, the care procedure for Person A's "wake-up" event consists of a series of work steps: (1) check vital signs (measure body temperature and blood pressure) while Person A is lying on her back, (2) help Person A change from her pajamas into loungewear, and (3) move Person A from her bed to her wheelchair. The control unit 41 can display a list image 405 listing this series of work steps, and then sequentially display images of each of the work steps: "check vital signs," "assistance with changing clothes," and "movement from her bed to her wheelchair."

[0100] This allows the care staff 80 to first roughly grasp the flow of the series of work steps in the care response procedure, and then check the details of the content of each work step, making it easier to grasp the overall picture of the care response procedure.

[0101] In the above example, a series of work procedures is displayed in a list, but this is not limited to this case, and the series of work procedures may be displayed using reduced images (thumbnail images), symbols, simple illustrations, etc.

[0102] It is also possible to display images of all work procedures included in the care response procedure, or only images of some of the work procedures specified by the care staff 80. Fig. 14 is a schematic diagram illustrating an example of specifying work procedures included in the care response for an event.

[0103] For example, upon receiving an input to start care for Person A, the control unit 41 controls the display of the display unit 43 to display a care response procedure for Person A ("Care response for the event 'Wake-up' of Person A in Room 201" 406). In the example of the same figure, the care response includes the items "Vital Signs Check," "Assistance with Changing Clothes," and "Transfer from Bed to Wheelchair," and each item has a check box for selection. The care staff member 80 specifies the work procedure by checking the check box of the work procedure item whose contents he or she wishes to check. When a check box is checked, an image of the work procedure corresponding to the checked item is registered in the display list. In the example of the same figure, the check boxes of the items "Assistance with Changing Clothes" and "Transfer from Bed to Wheelchair" are checked and registered in the display list.

[0104] Then, when the care staff member 80 touches the "Display" button 701 with his / her hand 503, the control unit 41 successively displays the images of the work procedures registered in the display list in a predetermined display order. The display order may be, for example, a rule-based order that is preset in accordance with the facility's business rules for carrying out the work procedures. In this case, the work procedure items in the care response procedure 406 are displayed in the rule-based order. However, the display order of the images is not limited to the rule-based order. For example, the images may be displayed in an order set in any manner, such as the order in which the work procedures are registered in the display list (the order in which they are checked).

[0105] In addition, when images of work procedures registered in the display list are displayed in the display order, after the display of one image has finished, before starting to display the next image, the system can be configured to ask the care staff 80 whether it is okay to start displaying the next image.

[0106] Furthermore, when the care staff terminal 40 receives a specific event while playing a video, it can pause the playback of the video being displayed in response to an operation by the care staff member 80 in response to the received event. Specific events include, for example, emergency events such as a care call. More specifically, when the control unit 41 receives a specific event while playing a video, it displays an icon (for example, a banner-shaped image) indicating that the specific event has been received on the display of the display unit 43. Then, the control unit 41 pauses the playback of the video being played in response to an operation by the care staff member 80 on the icon. This prevents a situation in which, when the care staff member 80 needs to respond to an urgent specific event and is unable to watch the video, the playback of the video continues while the care staff member 80 is responding to the specific event, causing the care staff member 80 to lose track of how far into the video they have watched.

[0107] (Video playback operations) 15 is a schematic diagram illustrating control buttons for a video being played (displayed). When a video is being played, at least one of the following control buttons may be displayed in the control area 407: previous video button 602, stop button 603, pause button 604, next video button 605, and repeat button 606.

[0108] The previous video button 602 is a control button for stopping the playback of the video currently being played and instructing playback of the image of the work procedure registered in the display list that is immediately before in the display order. When the previous video button 602 is touched, the control unit 41 stops playback of the video currently being played and then starts playback of the immediately previous image. For example, if the care staff member 80 wants to check the immediately previous video again, the previous video button 602 can be used to play the immediately previous video again.

[0109] The stop button 603 is a control button for instructing the currently playing video to stop playing. When the stop button 603 is touched, the control unit 41 stops playing the video currently being played.

[0110] The pause button 604 is a control button for instructing the pause of the currently playing video. When the pause button 604 is touched, the control unit 41 pauses the playing of the video and displays a captured image of the video.

[0111] The next video button 605 is a control button for stopping the playback of the video currently being played and instructing the playback of the next (next) image in the display order of the work procedure registered in the display list. When the next video button 605 is touched, the control unit 41 stops the playback of the video currently being played and starts the playback of the next image. If the care staff 80 does not need to check all of the work procedures included in the care procedure, such as when the care recipient 70 has sufficient skills and knowledge regarding care response, the next video button 605 allows the care staff 80 to skip viewing of work procedures that do not need to be checked.

[0112] The repeat button 606 is a control button for instructing the repeat of the video currently being played. When the repeat button 606 is touched, the control unit 41 starts playing the same video after the current video has finished playing. For example, in cases where the care staff member 80 does not have sufficient skills or knowledge for a particular work procedure, or in cases where the care staff member 80 is unable to understand the video after watching it only once, the repeat button 606 can be used to repeatedly display the video.

[0113] In this way, the control buttons in the control area 407 allow the care staff 80 to skip or repeat the display of the video depending on their skills and knowledge.

[0114] (Third embodiment) In the third embodiment, in addition to the steps in the first embodiment, a case will be described in which the step of changing images related to care procedures stored in database 23 and the step of storing the image change history are included.

[0115] 16 is a flowchart illustrating the processing procedure of the care response support method in the third embodiment. The processing of the flowchart in the figure is realized by the CPU of the control unit 21 and the CPU of the control unit 41 working together to execute a care response support program. In order to avoid duplication of explanation, detailed explanation of the same configuration as in the first embodiment will be omitted.

[0116] First, in an input step, images and audio relating to the care procedure are input to the management server 20 (step S301), then in an operation reception step, the care staff terminal 40 receives an operation from the care staff 80 (step S302), and in a display step, displays an image and plays audio in response to the operation (step S303). Since steps S301 to S303 are the same as steps S101 to S103 in the first embodiment, detailed description of steps S301 to S303 will be omitted.

[0117] Next, in an evaluation reception step, the evaluation of the care procedure from the care staff 80 is received (step S304). For example, the care staff 80 checks the images related to the care procedure, and then evaluates (feeds back on) the care procedure by inputting into the care staff terminal 40 whether there are any problems with the current care procedure, comments, etc. This allows problems with the care procedure and areas for improvement to be easily shared within the facility. In addition, a log of the images viewed by the care staff 80 is kept, and this can be used to tally up the frequency of viewing by multiple care staff 80 over a specified period of time, or to calculate statistics about the images. The frequency of viewing and statistics can be used by the image manager to manage the images.

[0118] Next, in a change step, the image is changed according to the evaluation by the care staff 80 (step S305). For example, in consideration of the content of the evaluation by the care staff 80, the image in the database 23 may be changed by adding a new image to the database 23 or modifying a stored image. For example, an image that is viewed very infrequently by the care staff 80 is likely to have inappropriate content for various reasons, so the image in the database 23 may be changed by deleting it or replacing it with a newer image. Note that image changes are preferably permitted only with the approval of the image manager. In this case, in the change step (step S305 in FIG. 16), the control unit 21 can change the image in the database 23 if image changes are permitted.

[0119] Next, in a history storage step, the image change history is stored (step S306). Control unit 21 stores the history of image changes made in the change step (step S305 in FIG. 16). The image change history makes it easy to know later how an image was changed, so that unnecessary changes, such as re-adding an image that was once deleted, can be prevented or suppressed.

[0120] 16, after an image is displayed in response to an operation by the care staff member 80, the care staff member 80's evaluation of the care procedure is received, and the image is changed in accordance with the evaluation by the care staff member 80. In addition, a history of changes to the image is stored.

[0121] Although we have explained the case where an image is changed according to the evaluation of the care staff 80, this is only one example, and the image may also be changed according to changes in the health condition of the person being cared for 70, image attributes (e.g., creation date and time), etc.

[0122] (Fourth embodiment) In the fourth embodiment, a case will be described in which an image to be displayed is selected depending on information about the care staff 80.

[0123] 17 is a flowchart illustrating the processing procedure of the care response support method in the fourth embodiment. The processing of the flowchart in the figure is realized by the CPU of the control unit 21 and the CPU of the control unit 41 working together to execute a care response support program. In order to avoid duplication of explanation, detailed explanation of the same configuration as in the first embodiment will be omitted.

[0124] First, in an acquisition step, information about the care staff 80 is acquired (step S401). The care staff terminal 40 acquires information such as the name, date of birth, and years of service (career years) of the care staff 80 based on the staff ID entered during login authentication.

[0125] Next, in an input step, images and audio related to the care procedure are input (step S402). For example, since the level of proficiency in providing care to the care recipient 70 may differ depending on the length of service of the care staff 80, image data and audio data are prepared in advance according to the length of service of the care staff 80. For example, images related to the care procedure in which some of the work procedures are omitted or simplified may be prepared for care staff 80 with longer service years, and images related to the care procedure in which some or all of the work procedures are more specific may be prepared for care staff 80 with shorter service years. In addition, the image data and audio data may be previously classified by an image manager according to the proficiency level of the target staff member 80. The control unit 21 inputs the image data and audio data into the database 23. Attribute information of the image data and audio data, including the level classification of the image data and audio data, is transmitted to the care staff terminal 40.

[0126] Next, in an operation receiving step, the care staff terminal 40 receives an operation from the care staff 80 (step S403), and in a display step, displays an image and plays audio in response to the operation (step S404). In this embodiment, when downloading image data and audio data from the database 23 in response to the operation of the care staff 80, the control unit 41 selects and downloads image data and audio data suitable for the care staff 80 based on information about the care staff 80. For example, the control unit 41 selects image data and audio data suited to the proficiency level of the care staff 80. Note that instead of the control unit 41 selecting image data and audio data suitable for the care staff 80, the control unit 21 may be configured to receive information about the care staff 80 and select image data and audio data suitable for the care staff 80 based on this information.

[0127] 17, information about the care staff 80 is acquired, and image data and audio data related to the care procedure are input to the management server 20. The care staff terminal 40 accepts operations by the care staff 80, downloads the image data and audio data from the management server 20 in response to the operations, and displays the images and plays the audio. When downloading, the care staff terminal 40 selects image data and audio data suitable for the care staff 80 based on the information about the care staff 80.

[0128] The present invention is not limited to the above-described embodiments, but can be modified in various ways within the scope of the claims.

[0129] For example, some steps in the above-described flowcharts may be omitted, other steps may be added, some of the steps may be executed simultaneously, or one step may be divided into multiple steps and executed.

[0130] The care support program may be provided by a computer-readable recording medium such as a USB memory, a flexible disk, or a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is typically transferred and stored in a memory or storage device. The care support program may be provided as standalone application software, or may be incorporated into the software of each device as a function of the server.

[0131] In addition, in the embodiments, part or all of the processing executed by the program may be replaced with hardware such as a circuit. [Explanation of symbols]

[0132] 1. Monitoring system, 10 detection unit, 11 control section, 12 Communications Department, 13 cameras, 14 Care Call Department, 15 audio input unit, 20 Management Server, 21 control section, 22 Communications Department, 23 databases, 30 Information manager terminal, 40 care staff terminals, 41 control section, 42 Radio Communication Department, 43 Display section, 44 input section, 45 Audio input / output unit, 50 networks, 51 access points, 60 beds, 70 care recipients, 80 care staff.

Claims

1. an input step of inputting an image relating to a care procedure; an event receiving step of receiving an event that is a change in the condition of the care recipient and that should be notified to the user; an operation receiving step of receiving an operation by the user for the event; a display step of displaying the image in response to an operation by the user; Including, In the operation receiving step, the user is prompted to select one of a plurality of work procedures for the event as an operation by the user; A care support program for causing a computer to execute processing in which, in the display step, an image of the work procedure selected in the operation reception step is displayed.

2. The care management support program according to claim 1 , wherein the display step displays the image on a mobile terminal of the user.

3. In the input step, a voice regarding the care procedure is input, 3. The care support program according to claim 1, wherein the display step displays the image and plays the sound.

4. A care support program as described in any one of claims 1 to 3, wherein the event is notified when a detection unit located in the room of the care recipient detects at least one of the following changes in the condition of the care recipient: getting up, getting out of bed, falling, abnormal micro-movements, and a care call.

5. the care response procedure includes at least one work procedure; The care support program according to any one of claims 1 to 4, wherein the image represents the contents of a work procedure for each care recipient.

6. the care response procedure includes a plurality of task procedures; In the operation receiving step, the user is prompted to select one of at least two different operation procedures for the event; The care support program according to any one of claims 1 to 5, wherein the display step displays an image of the work procedure selected in the operation reception step.

7. 7. The care support program according to claim 6, wherein, in the operation receiving step, if the event is an event related to care, a work procedure for care for a care recipient related to the event is displayed.

8. the care response procedure includes a plurality of task procedures; A care support program according to any one of claims 1 to 5, wherein in the display step, an image showing the flow of a series of work steps of the care response procedure is displayed, and then an image showing the content of each of the work steps is displayed.

9. the care response procedure includes at least one work procedure; A care support program according to any one of claims 1 to 8, wherein in the display step, an image representing the contents of all or at least some of the work procedures included in the care procedure is displayed.

10. The care response support program according to claim 9 , wherein in the display step, the images are displayed consecutively in a predetermined display order for all or at least some of the work procedures of the care response procedure.

11. the care response procedure includes a plurality of task procedures; A care support program according to any one of claims 1 to 9, wherein in the display step, an image representing the content of a work procedure specified by the user among the work procedures included in the care response procedure is displayed.

12. the image is a video; A care support program according to any one of claims 1 to 11, wherein in the display step, the user is prompted to select whether to stop displaying the video currently being displayed and start displaying another video, or to start displaying the video again after the display of the video has ended.

13. the image is a video; the process further includes, before the display step, an event receiving step of receiving an event; A care support program according to any one of claims 1 to 12, wherein in the display step, if a specific event is received while the video is being displayed, the display of the video being displayed is paused in accordance with a user's operation in response to the received specific event.

14. The process comprises: The care management support program according to any one of claims 1 to 13, further comprising a modifying step of modifying the image.

15. The care management support program according to claim 14 , wherein in the changing step, the image can be changed only if changing the image is permitted.

16. an input step of inputting an image relating to a care procedure; a display step of displaying the image in response to a user operation; an evaluation reception step for receiving an evaluation of the care procedure by the care staff; a modifying step of modifying the image, A care support program for causing a computer to execute processing in the changing step to change the image in accordance with the evaluation received in the evaluation receiving step.

17. The process comprises: The care support program according to any one of claims 14 to 16, further comprising a history storage step of storing a change history in the change step.

18. In the operation reception step, an image relating to the input care procedure is stored in a storage unit of the user's mobile terminal; The care support program according to claim 2 , wherein the display step displays an image stored in the storage unit.

19. The care support program according to any one of claims 1 to 18, wherein the display step switches the display of the image from a moving image to a still image.

20. The process further comprises acquiring information about care staff; A care support program according to any one of claims 1 to 19, wherein in the display step, an image and audio are selected based on the information, and the selected image is displayed and the selected audio is played.

21. A control unit that executes the care support program according to any one of claims 1 to 20; A care response support system having a display unit that displays an image related to a care response procedure.

22. A care staff terminal having a control unit that executes the care support program according to any one of claims 1 to 20 and a display unit that displays an image related to a care procedure; A care response support system comprising: a management server that provides an image relating to a care response procedure to the care staff terminal.

Images