Information processing system, information processing device, information processing method, and program

Abstract

To provide an information processing system capable of more efficiently supporting matching between prospective consumers and suppliers.SOLUTION: In an information processing system, an information processing apparatus 10 comprises: an information reception unit 24 for receiving first information required for obtaining diagnostic information from a first user terminal; a display control unit 22 for showing, at the first user terminal, first screen information presenting the diagnostic information based on the first information; and a matching unit 30 for extracting suppliers who can be matching candidates with a prospective consumer according to access information of the first user terminal that has received the first information, the diagnostic information based on the first information, and information of the suppliers.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing device, an information processing method, and a program. [Background technology]

[0002] In recent years, there has been an increasing demand for business matching services. Business matching is a service that connects demanders, such as companies that want to outsource work, with suppliers, such as companies that want to receive work. For example, expert search sites that allow detailed searches for experts such as lawyers, patent attorneys, or tax accountants are widely used. On expert search sites, by selecting a region and a category of consultation content, the region and category of consultation content are displayed. Furthermore, human resource matching communication systems that allow a client to select an appropriate human resource from a group of human resources with specialized knowledge, skills, etc. have been known for some time (see, for example, Patent Document 1). Summary of the Invention [Problem to be solved by the invention]

[0003] In the business matching services described above, if potential demanders, also known as leads, are narrowed down based on factors such as purchasing intent before being matched with suppliers, there is a possibility that the number of matching opportunities may decrease.

[0004] Furthermore, if a business matching service attempts to match many potential demanders with suppliers without narrowing down the potential demanders based on factors such as purchasing intent, the supplier may not be able to find potential demanders who are likely to accept orders. Note that Patent Document 1 does not describe the above content.

[0005] An object of one embodiment of the present invention is to provide an information processing system that can more efficiently support matching between potential demanders and suppliers. [Means for solving the problem]

[0006] One embodiment of the present invention is an information processing system in which a first user terminal operated by a prospective consumer, a second user terminal operated by a supplier, and an information processing device can communicate with each other, wherein the information processing device includes an information receiving means for receiving first information required to obtain diagnostic information from the first user terminal, a display control means for displaying first screen information on the first user terminal that presents the diagnostic information based on the first information, and a display control means for displaying first screen information on the first user terminal that presents the diagnostic information based on the first information, and a display control means for displaying first screen information on the first user terminal that receives the first information, the diagnostic information based on the first information, and supplier information, The aforementioned We identify potential suppliers who can be matched with potential customers. matching and a matching means for the matching means scores the compatibility between the prospective demander and the supplier through the matching, and rearranges the list of diagnostic information of the prospective demander to be displayed on the second user terminal in descending order of score; It is an information processing system. [Effects of the Invention]

[0007] According to one embodiment of the present invention, matching between potential demanders and suppliers can be supported more efficiently. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer according to the present embodiment. [Figure 3] 1 is a functional configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 4] FIG. 2 is a diagram illustrating an example of prospective consumer information. [Figure 5] FIG. 10 is a diagram illustrating an example of supplier information. [Figure 6] 10 is an explanatory diagram of an example showing the relationship between the purchasing intention of a lead and the number of leads according to the present embodiment. FIG. [Figure 7] FIG. 1 is a diagram illustrating an example of a service image of an information processing system according to an embodiment of the present invention. [Figure 8]FIG. 1 is a diagram illustrating an example of a service image of an information processing system according to an embodiment of the present invention. [Figure 9] 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. [Figure 10] 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. [Figure 11] 10 is a flowchart illustrating an example of a matching process of the information processing system according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

[0010] [First embodiment] <System configuration> Fig. 1 is a configuration diagram of an example of an information processing system according to this embodiment. The information processing system 1 shown in Fig. 1 includes an information processing device 10, a first user terminal 12, a second user terminal 14, and a company information providing device 16, and communicates via a network 18. The network 18 is the Internet, a LAN (Local Area Network), or the like.

[0011] The first user terminal (user terminal) 12 is, for example, an information processing terminal operated by a potential demander. A potential demander is, for example, a person in charge of a company or the like that wishes to outsource work. A buyer is an example of a potential demander. The first user terminal 12 is, for example, a PC (Personal Computer), a mobile phone, a smartphone, a tablet terminal, a game console, or a PDA (Personal Digital Assistant).

[0012] The second user terminal (user terminal) 14 is, for example, an information processing terminal operated by a supplier or the like. A supplier is, for example, a person in charge of a company or the like that wants to receive an order for work. For example, a supplier is an example of a supplier. The second user terminal 14 is, for example, a PC, a mobile phone, a smartphone, a tablet terminal, a game console, or a PDA.

[0013] The information processing device 10 provides the service according to this embodiment to a prospective demander who operates a first user terminal 12 and a supplier who operates a second user terminal 14. One example of the service according to this embodiment is a business matching service. Business matching is a service that acts as an intermediary between business demand and supply, connecting prospective demanders who want to request work with suppliers who want to receive work, and providing opportunities for business negotiations. The information processing device 10 is realized by, for example, a PC or a workstation. The information processing device 10 may also be realized by, for example, cloud computing.

[0014] The company information providing device 16 provides a company information database service. For example, the company information providing device 16 provides profile information of a potential consumer to the information processing device 10 based on a request from the information processing device 10 that specifies key information. The key information may be any information that can identify the profile information of a potential consumer, such as a global IP address or an email address. Details of the profile information will be described later.

[0015] 1 is an example. For example, at least some of the functions of the information processing device 10 may be provided in another information processing device that can communicate via a network 18. Furthermore, at least some of the functions of the information processing device 10 may be provided in the first user terminal 12 or the second user terminal 14. At least some of the functions of the enterprise information providing device 16 may be provided in the information processing device 10.

[0016] <Hardware configuration> "computer" The information processing device 10, the first user terminal 12, the second user terminal 14, and the enterprise information providing device 16 in Fig. 1 are realized by, for example, a computer 500 having a hardware configuration as shown in Fig. 2. Fig. 2 is a diagram showing an example of the hardware configuration of a computer according to this embodiment.

[0017] The computer 500 includes a CPU (Central Processing Unit) 501, a ROM (Read Only Memory) 502, a RAM (Random Access Memory) 503, a HD 504, a HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F (Interface) 508, a network I / F 509, a data bus 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0018] Of these, the CPU 501 controls the overall operation of the computer 500 in accordance with a program. The ROM 502 stores programs used to drive the CPU 501, such as the IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from and to the HD 504 in accordance with the control of the CPU 501.

[0019] The display 506 displays various types of information such as a cursor, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various types of external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory. The network I / F 509 is an interface for data communication using the network 18. The data bus 510 is an address bus, data bus, or the like for electrically connecting each component such as the CPU 501.

[0020] The keyboard 511 is a type of input means having multiple keys for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The DVD-RW drive 514 controls reading and writing of various data from a DVD-RW 513, which is an example of a removable recording medium. Note that this is not limited to a DVD-RW, and may be a DVD-R, etc. The media I / F 516 controls reading and writing (storing) of data from a recording medium 515, such as a flash memory.

[0021] The hardware configuration shown in FIG. 2 is an example, and it is not necessary to include all of the components shown in FIG. 2, or it may include components other than those shown in FIG.

[0022] <Functional configuration> The information processing system 1 according to this embodiment is realized by, for example, a functional configuration as shown in Fig. 3. Fig. 3 is a functional configuration diagram of an example of the information processing system according to this embodiment. Note that the functional configuration diagram of Fig. 3 appropriately omits configurations that are not necessary for explaining this embodiment. The information processing device 10, the first user terminal 12, the second user terminal 14, and the company information providing device 16 execute programs such as an OS and applications, thereby realizing, for example, the functional configuration of Fig. 3.

[0023] The first user terminal 12 has a communication unit 70, a screen display unit 72, and an operation reception unit 74. The communication unit 70 communicates with the information processing device 10. The screen display unit 72 displays various screens on the display 506. For example, the screen display unit 72 displays various screens on the display 506 in accordance with data received from the information processing device 10. The operation reception unit 74 receives operations from potential demanders and performs processing in accordance with the received operations. For example, the operation reception unit 74 receives operations from potential demanders on various screens displayed on the display 506 and performs processing in accordance with the received operations.

[0024] The second user terminal 14 has a communication unit 80, a screen display unit 82, and an operation reception unit 84. The communication unit 80 communicates with the information processing device 10. The screen display unit 82 displays various screens on the display 506. For example, the screen display unit 82 displays various screens on the display 506 in accordance with data received from the information processing device 10. The operation reception unit 84 receives operations from the supplier and performs processing in accordance with the received operations. For example, the operation reception unit 84 receives operations from the supplier regarding various screens displayed on the display 506, and performs processing in accordance with the received operations.

[0025] The information processing device 10 has a communication unit 20, a display control unit 22, an information receiving unit 24, an information acquisition unit 26, a diagnosis unit 28, a matching unit 30, a diagnosis information storage unit 50, a question information storage unit 52, a potential consumer information storage unit 54, a supplier information storage unit 56, and a scoring information storage unit 58.

[0026] The communication unit 20 communicates with the first user terminal 12, the second user terminal 14, and the business information provider device 16. The display control unit 22 controls various screens to be displayed on the first user terminal 12 and the second user terminal 14. For example, the display control unit 22 causes the first user terminal 12 to display various screens for potential consumers. The display control unit 22 causes the second user terminal 14 to display various screens for suppliers. The display control unit 22 may transmit data enabling the display of various screens on the screen display unit 72 of the first user terminal 12 to the first user terminal 12 via the communication unit 20. The display control unit 22 may also transmit data enabling the display of various screens on the screen display unit 82 of the second user terminal 14 to the second user terminal 14 via the communication unit 20.

[0027] The information receiving unit 24 receives various information from the first user terminal 12 and the second user terminal 14. For example, the information receiving unit 24 receives information necessary to obtain diagnostic information, which will be described later, from the first user terminal 12. The information receiving unit 24 receives information on questions regarding the diagnostic information, which will be described later, from the first user terminal 12. The information receiving unit 24 receives information on answers to the questions, which will be described later, from the second user terminal 14. In addition, the information receiving unit 24 receives information on improvement suggestions regarding the diagnostic information, which will be described later, from the second user terminal 14.

[0028] The information acquisition unit 26 acquires various information from the company information providing device 16. For example, the information acquisition unit 26 acquires profile information of the company or the like of the prospective consumer from the company information providing device 16 using the access information of the first user terminal as key information.

[0029] The diagnosis unit 28 performs some kind of diagnosis using the various information received by the information receiving unit 24 from the first user terminal 12. For example, the diagnosis unit 28 performs a DX (digital transformation) diagnosis. For example, the DX diagnosis result may be information indicating the DX readiness of the prospective consumer, or may indicate the maturity level. The DX diagnosis result may be in line with the "DX Promotion Index," an evaluation index for digital management reform established by the Ministry of Economy, Trade and Industry, and can be realized by having the prospective consumer input the information necessary to obtain a DX diagnosis, and then using that information to perform a DX diagnosis using a processing algorithm (such as a certain standard, average value, or comparison with other companies).

[0030] The matching unit 30 matches prospective demanders diagnosed by the diagnosing unit 28 with suppliers using the information processing device 10 as described below. The matching unit 30 matches prospective demanders and suppliers who are compatible with each other as described below using profile information of the prospective demanders, profile information of the suppliers, diagnostic information, etc. For example, by using the matching results, a supplier can obtain an opportunity for lead nurturing with a prospective demander who is a good match.

[0031] The diagnostic information storage unit 50 stores diagnostic information of prospective consumers who have been diagnosed. The question information storage unit 52 stores information on questions posed to the diagnostic information of prospective consumers who have been diagnosed. The prospective consumer information storage unit 54 stores information on prospective consumers who have been diagnosed, for example, as prospective consumer information shown in Figure 4.

[0032] Fig. 4 is a diagram showing an example of the configuration of prospective consumer information. The prospective consumer information in Fig. 4 includes items such as a consumer ID, an email address, a password, access information, a company name, an address, sales, an industry, and the number of employees.

[0033] The consumer ID is an example of identification information that identifies a potential consumer. The email address and password are examples of information that the potential consumer must register in order to perform a diagnosis. The access information may be the global IP address of the first user terminal operated by the potential consumer, etc. The access information may be any information that can be used as key information for obtaining the potential consumer's company information from the company information providing device 16. For example, the access information may be an email address registered by the potential consumer. The company name, address, sales, industry, and number of employees are examples of items of the potential consumer's company information that can be obtained from the company information providing device 16.

[0034] Returning to Fig. 3, the supplier information storage unit 56 stores information on pre-registered suppliers as, for example, the supplier information shown in Fig. 5. Fig. 5 is a configuration diagram of an example of supplier information. The supplier information in Fig. 5 includes items such as a supplier ID, a type of solution that the supplier specializes in, and a potential consumer that the supplier specializes in.

[0035] The supplier ID is an example of identification information that identifies a pre-registered supplier. The specialized solution information is the type of solution that the supplier specializes in. The solution type is, for example, an area of ​​expertise such as human resources / payroll, accounting, production management, or sales support. The specialized prospective demander indicates information about prospective demanders that the supplier specializes in. Figure 5 shows industry, sales volume, and number of employees as examples of information about prospective demanders that the supplier specializes in.

[0036] Returning to Fig. 3, the scoring information storage unit 58 stores scoring information necessary for matching between prospective consumers diagnosed by the diagnosis unit 28 and suppliers using the information processing device 10. The scoring information is information necessary for scoring (converting points into points) compatibility, and is used to score, for example, the likelihood of receiving an order or the priority of lead nurturing.

[0037] The company information providing device 16 has a communication unit 90, an information providing unit 92, and a company information storage unit 94. The communication unit 90 communicates with the information processing device 10. The information providing unit 92 provides various information to the information processing device 10. The company information storage unit 94 stores profile information of companies, etc. of potential demanders.

[0038] 3 is an example, and some of the functions of the information processing device 10 may be provided in another information processing device. The functional configuration of the information processing device 10 may be realized by a plurality of information processing devices.

[0039] <Lead's purchasing intent> FIG. 6 is an explanatory diagram of an example showing the relationship between the purchasing willingness of leads and the number of leads according to this embodiment. In the following, a potential consumer is referred to as a "lead." In addition, an example in which the supplier is a supplier will be described below.

[0040] For example, the purchasing intent of leads can be categorized into levels. Figure 6 shows an example where the purchasing intent of leads is categorized into levels of "a little bit interested and searching," "seriously interested and researching," and "decided to purchase and have secured a budget." Leads categorized into the level "decided to purchase and have secured a budget" have the highest purchasing intent, but there are few of them. Also, leads categorized into the level "a little bit interested and are searching" have the lowest purchasing intent, but there are many of them.

[0041] If you narrow down the leads to those whose purchasing intent is categorized as "decided to purchase and have secured the budget" and then match them with suppliers, you will be matching fewer leads, which will reduce the lead nurturing opportunities you can offer.

[0042] Therefore, in this embodiment, by matching with suppliers leads whose purchasing intent is classified as "seriously interested and researching" and leads whose purchasing intent is classified as "slightly (somewhat) interested and searching," the number of lead nurturing opportunities that can be provided is increased.

[0043] In this way, the information processing system 1 according to this embodiment provides suppliers with tools that increase opportunities for lead nurturing. For example, the information processing system 1 according to this embodiment turns the process of increasing opportunities for lead nurturing into SaaS. SaaS is software or a form of provision that allows necessary functions to be used as a service in the amount needed.

[0044] <Processing> A processing procedure of the information processing system 1 according to this embodiment will be described below. Note that in this embodiment, an example of DX diagnosis will be described as an example of diagnosis.

[0045] 7 is a diagram illustrating an example of a service image of the information processing system according to this embodiment, showing an example of a screen displayed on the first user terminal 12 and the second user terminal 14.

[0046] The DX diagnosis screen 1000 is displayed on the first user terminal 12. The DX diagnosis screen 1000 receives, from the lead, answers to questions necessary for the DX diagnosis as an example of information necessary to obtain the DX diagnosis results. The information processing device 10 performs the DX diagnosis based on the information necessary to obtain the DX diagnosis results received from the lead.

[0047] The DX diagnosis result screen 1020 is displayed on the first user terminal 12. The DX diagnosis result screen 1020 displays, as information, the results of the DX diagnosis performed by the information processing device 10. For example, a lead who has answered questions required for the DX diagnosis on the DX diagnosis screen 1000 can check the DX diagnosis results on the DX diagnosis result screen 1020.

[0048] A lead who has checked the DX diagnosis result screen 1020 may want to ask a question about the DX diagnosis result. Also, even a lead who has not performed a DX diagnosis may want to ask a question to a supplier. Therefore, in the information processing system 1 according to this embodiment, the lead can display the question screen 1060 and ask a question. A question (question sentence) received from a lead on the question screen 1060 is stored in the question information storage unit 52 in association with the lead who asked the question. Also, the DX diagnosis result of the DX diagnosis performed by the lead is stored in the diagnosis information storage unit 50 in association with the lead.

[0049] A lead DX diagnosis result list screen 1040 is displayed on the second user terminal 14. The DX diagnosis result list screen 1040 displays a list of lead DX diagnosis results stored in the diagnosis information storage unit 50. For example, the DX diagnosis result list screen 1040 determines the compatibility between a supplier and a lead by scoring, and preferentially displays the DX diagnosis results of leads with good compatibility.

[0050] After checking the lead DX diagnosis result list screen 1040, the supplier can refer to the DX diagnosis results of leads who are a good match and start lead nurturing by providing the lead with information on improvement suggestions for the DX diagnosis results.

[0051] The screen 1080 listing questions from leads is displayed on the second user terminal 14. The screen 1080 listing questions from leads displays a list of questions from leads stored in the question information storage unit 52. The screen 1080 listing questions from leads determines the compatibility between the supplier and the lead by scoring, and preferentially displays questions from leads with good compatibility.

[0052] The supplier who has checked the screen 1080 listing questions from leads can refer to questions from leads who are a good match for them and start lead nurturing by providing the leads with information on answers to those questions.

[0053] 8 is a diagram illustrating an example of a service image of the information processing system according to this embodiment. As explained using FIG. 6, the information processing system 1 according to this embodiment matches leads with supplies without narrowing down the leads according to purchasing intent.

[0054] However, leads whose purchasing intent is categorized as "slightly (slightly) interested and searching" may stop conducting a DX diagnosis or asking questions if too much information is required to be registered. Therefore, in the information processing system 1 of this embodiment, in order to increase the probability that a lead will conduct a DX diagnosis or ask a question, for example, an email address and a password are required to be registered, while everything else is optional. (However, the required registration for a lead to conduct a DX diagnosis or ask a question may be limited to information that can identify the first user terminal 12, such as an email address. The information processing system 1 may be used as a trial function, and anything other than an email address may be required as long as the lead or supplier can be identified.) In this embodiment, an example of an information processing system 1 that increases the number of leads who conduct a DX diagnosis or ask questions by requiring only an email address and a password and making everything else optional is described.

[0055] The login screen 1100 is displayed on the first user terminal 12. The login screen 1100 accepts login by inputting an email address and password from the lead operating the first user terminal 12. After logging in, the lead operating the first user terminal 12 performs an input operation to call up the DX diagnosis screen 1000 or the question screen 1060, and performs a DX diagnosis or asks a question as described above with reference to FIG.

[0056] 8, in the information processing system 1 according to this embodiment, the email address and password are required to be registered, and everything else is optional. Therefore, the supplier lacks information to effectively propose improvements or answer questions about the DX diagnosis results of the lead who has only registered the required information.

[0057] Therefore, in this embodiment, the lead's profile information is acquired from the enterprise information provider device 16 using access information such as the global ID address of the first user terminal 12 as key information. Therefore, the information processing device 10 can provide the lead's profile information to the supplier as information for effectively proposing improvements or answering questions regarding the DX diagnosis results of the lead who has only performed the required registration.

[0058] Furthermore, since the information processing system 1 according to this embodiment increases the number of leads who perform DX diagnoses or ask questions, the number of DX diagnosis results of leads displayed on the DX diagnosis result list screen 1040 increases. Therefore, suppliers may fail to respond to DX diagnosis results from leads with whom they have good chemistry. Also, suppliers may fail to respond to questions from leads with whom they have good chemistry.

[0059] Therefore, the information processing system 1 according to this embodiment determines the compatibility between the lead and the supplier, and preferentially displays the DX diagnosis results of the lead with good compatibility on the lead's DX diagnosis result list screen 1040. Furthermore, the information processing system 1 according to this embodiment determines the compatibility between the lead and the supplier, and preferentially displays questions from the lead with good compatibility on the lead's questions list screen 1080.

[0060] To determine the compatibility between a lead and a supplier, information such as industry, sales, number of employees, etc. contained in the lead's profile information obtained from the business information providing device 16, and information such as industry, sales volume, number of employees, etc. of the lead in which the supplier excels contained in the pre-registered supplier's profile information can be used.

[0061] Additionally, to determine the compatibility between a lead and a supplier, it is possible to use information such as the type of solution required by the lead as determined by the DX diagnosis, the type of solution that the supplier specializes in, etc. Furthermore, to determine the compatibility between a lead and a supplier, it is possible to use information on whether the supplier has made improvement proposals or responses in the past.

[0062] 9 is a flowchart showing an example of processing of the information processing system according to this embodiment, showing an example of processing of the information processing device 10 when access from the first user terminal 12 is accepted.

[0063] In step S10, the display control unit 22 of the information processing device 10 performs the process of step S12 if the lead that has received the access is an unregistered lead, and skips the process of step S12 if the lead is not an unregistered lead. In step S12, the display control unit 22 receives the registration of an email address and a password by the unregistered lead and stores them in the potential consumer information storage unit 54.

[0064] In step S14, the display control unit 22 displays the login screen 1100 on the first user terminal 12 and accepts login by the lead. Here, the explanation will continue assuming that the login is successful. Note that if the login is not successful, the display control unit 22 will not perform the processes from step S16 onwards.

[0065] A lead who has successfully logged in can perform an input operation to call up the DX diagnostic screen 1000 or the question screen 1060 from the first user terminal 12. When an input operation to call up the DX diagnostic screen 1000 is performed from the first user terminal 12, the information processing device 10 executes the processes of steps S18 to S22. When an input operation to call up the question screen 1060 is performed from the first user terminal 12, the information processing device 10 executes the processes of steps S26 to S28.

[0066] In step S18, the display control unit 22 displays the DX diagnosis screen 1000 on the first user terminal 12. The information accepting unit 24 accepts various pieces of information required to obtain the DX diagnosis results input into the DX diagnosis screen 1000.

[0067] In step S20, the diagnostic unit 28 performs a DX diagnostic process using the various information received in step S 18. The DX diagnostic process performed in step S20 includes a process for determining, for example, the type of solution required for reading.

[0068] In step S22, the display control unit 22 causes the first user terminal 12 that has accepted the login to display the DX diagnosis result screen 1020. Therefore, the logged-in lead can check the DX diagnosis result by referring to the DX diagnosis result screen 1020 displayed on the first user terminal 12.

[0069] In step S26, the display control unit 22 displays the question screen 1060 on the first user terminal 12. In step S28, the information accepting unit 24 accepts the provision of information about the question entered on the question screen 1060.

[0070] According to the process of the flowchart in Figure 9, a lead can perform a DX diagnosis and ask questions by registering an email address, password, etc.

[0071] 10 is a flowchart showing an example of processing by the information processing system according to this embodiment, which shows an example of processing by the information processing device 10 when access from the second user terminal 14 is accepted.

[0072] In step S30, the display control unit 22 of the information processing device 10 displays a login screen for the supplier on the second user terminal 14 and accepts login by the supplier. Here, the explanation will continue assuming that the login is successful. Note that if the login is not successful, the display control unit 22 will not perform the processes from step S32 onwards.

[0073] A supplier who has successfully logged in can perform an input operation to call up the lead's DX diagnosis result list screen 1040 or the lead's questions list screen 1080 from the second user terminal 14. When there is an input operation to call up the lead's DX diagnosis result list screen 1040 from the second user terminal 14, the information processing device 10 executes the processes of steps S34 to S36. When there is an input operation to call up the lead's questions list screen 1080 from the second user terminal 14, the information processing device 10 executes the processes of steps S40 to S42.

[0074] In step S34, the matching unit 30 performs a matching process between the supplier of the second user terminal 14 that has accepted the login and the lead stored in the prospective consumer information storage unit 54, and scores the compatibility between the supplier and the lead. Details of the matching process will be explained using the flowchart in FIG. 11.

[0075] In step S36, the display control unit 22 generates a lead DX diagnosis result list screen 1040 in which the DX diagnosis results of leads with good compatibility are rearranged so as to be preferentially displayed based on the scoring result of the matching process in step S34. Then, the display control unit 22 causes the generated lead DX diagnosis result list screen 1040 to be displayed on the second user terminal 14 that has accepted the login.

[0076] Therefore, the logged-in supplier can check the DX diagnosis results of leads with good compatibility on a priority basis by referring to the lead DX diagnosis result list screen 1040 displayed on the second user terminal 14.

[0077] In step S40, the matching unit 30 performs a matching process between the supplier of the second user terminal 14 that has accepted the login and the lead stored in the prospective consumer information storage unit 54, and scores the compatibility between the supplier and the lead. Note that the matching process in step S40 can be omitted if the matching process has been performed in step S34.

[0078] In step S42, the display control unit 22 generates a lead question list screen 1080 in which the questions from the lead that are compatible with the lead are rearranged so as to be preferentially displayed based on the scoring result of the matching process. Then, the display control unit 22 causes the generated lead question list screen 1080 to be displayed on the second user terminal 14 that has accepted the login.

[0079] Therefore, the logged-in supplier can refer to the screen 1080 listing questions from leads displayed on the second user terminal 14 and check questions from leads with good chemistry on a priority basis.

[0080] According to the processing of the flowchart in Figure 10, the supplier can prioritize checking the DX diagnosis results of leads who are a good match and questions from the leads, and can start lead nurturing for leads who are a good match first.

[0081] FIG. 11 is a flowchart showing an example of the matching process of the information processing system according to this embodiment.

[0082] In step S50, the matching unit 30 of the information processing device 10 refers to the prospective consumer information of Fig. 4 stored in the prospective consumer information storage unit 54, and acquires access information of the lead who performed a DX diagnosis from the DX diagnosis screen 1000 or who asked a question from the question screen 1060. The access information is, for example, the global IP address of the first user terminal 12 operated by the lead.

[0083] In step S52, the information acquisition unit 26 uses the lead's access information acquired in step S50 as key information to acquire profile information of the lead who made a DX diagnosis from the DX diagnosis screen 1000 or who asked a question from the question screen 1060. The lead's profile information includes, for example, the company name, address, sales, industry, number of employees, etc. of the prospective consumer information in Fig. 4. The matching unit 30 acquires information necessary for scoring from the lead's profile information.

[0084] In step S54, the matching unit 30 acquires information on the solution type required for the lead determined by the DX diagnosis result. The solution type may be, for example, human resources / payroll, accounting, production management, sales support, etc.

[0085] In step S56, the matching unit 30 refers to the supplier information of FIG. 5 stored in the supplier information storage unit 56, and acquires the solution types in which the supplier excels and the lead information in which the supplier excels. The lead information in which the supplier excels includes, for example, the industry, sales volume, number of employees, etc., and is information that can be compared with items included in the lead profile information to determine whether it matches or does not match. The information necessary for scoring can be determined by referring to the scoring information storage unit 58.

[0086] In step S58, the matching unit 30 compares the lead's profile information, the solution type information required for the lead, the solution types in which the supplier excels, and the lead information in which the supplier excels, and scores the lead so that the more matching items there are, the higher the score.

[0087] In step S60, the matching unit 30 sorts the DX diagnosis results on the lead's DX diagnosis result list screen 1040 or sorts the lead's questions on the lead's question list screen 1080 in descending order of score.

[0088] According to the process of the flowchart in FIG. 11, the list of DX diagnosis results of leads or the list of questions from leads can be rearranged so that DX diagnosis results of leads with good compatibility are preferentially displayed.

[0089] [Other embodiments] Although the present embodiment has been described as an example of DX diagnosis, various modifications and applications are possible. For example, similar to the supplier (an industry also known as an IT vendor or system integrator) in the above embodiment, it may be applied to matching with lawyers, consultants, etc. who have expertise in a particular field or who have leads (potential customers, etc.) in a certain industry or scale.

[0090] As described above, according to this embodiment, it is possible to more efficiently support matching between prospective demanders and suppliers that is beneficial to both the prospective demanders and the suppliers.

[0091] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to perform each function by software, such as a processor implemented by an electronic circuit, as well as devices such as an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), an FPGA (Field Programmable Gate Array), or a conventional circuit module designed to perform each function described above.

[0092] The devices described in the examples merely represent one of multiple computing environments for implementing the embodiments disclosed herein. The present invention is not limited to these embodiments, and the components in these embodiments include those that would be easily conceived by a person skilled in the art, those that are substantially identical, and those that are within the scope of what is called equivalents. Furthermore, various omissions, substitutions, modifications, and combinations of the components can be made without departing from the spirit of the present embodiments. [Explanation of symbols]

[0093] 1. Information Processing Systems 10. Information processing equipment 12 First user terminal 14 Second user terminal 16 Corporate information provision device 18 Network 20 Communications Department 22 Display control unit 24 Information Reception Department 26 Information Acquisition Department 28 Diagnostic Department 30 Matching Section 50 Diagnostic information storage unit 52 Question information storage section 54 Prospective consumer information storage unit 56 Supplier information storage unit 58 Scoring information storage unit 1040 Lead DX diagnosis result list screen 1080 Questions from Leads screen [Prior art documents] [Patent documents]

[0094] [Patent Document 1] Japanese Patent Application Publication No. 2017-073007

Claims

1. An information processing system in which a first user terminal operated by a prospective consumer, a second user terminal operated by a supplier, and an information processing device can communicate with each other, The information processing device includes: an information receiving means for receiving first information required to obtain diagnostic information from the first user terminal; a display control means for causing the first user terminal to display first screen information presenting the diagnostic information based on the first information; a matching means for matching a supplier who is a candidate for matching with the prospective demander according to access information of the first user terminal that has received the first information, the diagnostic information based on the first information, and supplier information; and the matching means scores the compatibility between the prospective demander and the supplier through the matching, and rearranges the list of diagnostic information of the prospective demander to be displayed on the second user terminal in descending order of score; Information processing system.

2. the information receiving means receives second information, which is a question regarding the diagnostic information, from the first user terminal; the display control means causes the second user terminal to display second screen information presenting the second information; the matching means rearranges the list of second information to be displayed on the second user terminal in descending order of the score; 2. The information processing system according to claim 1.

3. the information receiving means receives information in response to the second information from the second user terminal; The display control means displays third screen information, which presents information of an answer to the second information, on the first user terminal.

3. The information processing system according to claim 2.

4. the display control means causes the second user terminal to display first screen information presenting the diagnostic information; the information receiving means receives information on improvement proposals for the diagnostic information from the second user terminal, The display control means causes the first user terminal to display fourth screen information presenting information on improvement suggestions for the diagnostic information.

4. The information processing system according to claim 1.

5. The matching means performs scoring based on the result of comparing the profile information of the prospective consumer acquired from the access information of the first user terminal, the information of the prospective consumer in which the supplier excels, the type of solution in which the supplier excels, and the type of solution required by the prospective consumer.

5. The information processing system according to claim 1.

6. An information processing device capable of communicating with a first user terminal operated by a prospective consumer and a second user terminal operated by a supplier, an information receiving means for receiving first information required to obtain diagnostic information from the first user terminal; a display control means for causing the first user terminal to display first screen information presenting the diagnostic information based on the first information; a matching means for matching a supplier who is a candidate for matching with the prospective demander according to access information of the first user terminal that has received the first information, the diagnostic information based on the first information, and supplier information; and the matching means scores the compatibility between the prospective demander and the supplier through the matching, and rearranges the list of diagnostic information of the prospective demander to be displayed on the second user terminal in descending order of score; Information processing device.

7. the information receiving means receives second information, which is a question regarding the diagnostic information, from the first user terminal; the display control means causes the second user terminal to display second screen information presenting the second information; the matching means rearranges the list of second information to be displayed on the second user terminal in descending order of the score; 7. The information processing device according to claim 6.

8. the information receiving means receives information in response to the second information from the second user terminal; The display control means displays third screen information, which presents information of an answer to the second information, on the first user terminal.

8. The information processing device according to claim 7.

9. the display control means causes the second user terminal to display first screen information presenting the diagnostic information; the information receiving means receives information on improvement proposals for the diagnostic information from the second user terminal, The display control means causes the first user terminal to display fourth screen information presenting information on improvement suggestions for the diagnostic information.

9. The information processing device according to claim 6.

10. The matching means performs scoring based on the result of comparing the profile information of the prospective consumer acquired from the access information of the first user terminal, the information of the prospective consumer in which the supplier excels, the type of solution in which the supplier excels, and the type of solution required by the prospective consumer. The information processing device according to any one of claims 6 to 9.

11. An information processing method executed by an information processing system in which a first user terminal operated by a prospective consumer, a second user terminal operated by a supplier, and an information processing device can communicate, comprising: The information processing device includes: an information receiving step of receiving first information necessary for obtaining diagnostic information from the first user terminal; a display control step of displaying first screen information, which presents the diagnostic information based on the first information, on the first user terminal; a matching step of matching the prospective demander with a supplier who is a candidate for matching, according to access information of the first user terminal that has received the first information, the diagnostic information based on the first information, and supplier information; Run the matching step scores compatibility between the prospective demander and the supplier through the matching, and sorts the list of diagnostic information of the prospective demander to be displayed on the second user terminal in descending order of score; Information processing methods.

12. the information receiving step receives second information, which is a question about the diagnostic information, from the first user terminal; the display control step displays second screen information presenting the second information on the second user terminal; the matching step rearranges the list of second information to be displayed on the second user terminal in descending order of the score; The information processing method according to claim 11.

13. the information receiving step receives information in response to the second information from the second user terminal, The display control step displays third screen information, which presents information of an answer to the second information, on the first user terminal.

13. The information processing method according to claim 12.

14. The display control step displays first screen information presenting the diagnostic information on the second user terminal, the information receiving step receives information on an improvement proposal for the diagnostic information from the second user terminal, The display control step displays fourth screen information, which presents information on improvement suggestions for the diagnostic information, on the first user terminal.

14. The information processing method according to any one of claims 11 to 13.

15. The matching step performs scoring based on the results of comparing profile information of the prospective consumer acquired from the access information of the first user terminal, information on the prospective consumer in which the supplier excels, the type of solution in which the supplier excels, and the type of solution required by the prospective consumer.

15. The information processing method according to any one of claims 11 to 14.

16. an information processing device capable of communicating with a first user terminal operated by a prospective consumer and a second user terminal operated by a supplier; an information receiving means for receiving first information necessary for obtaining diagnostic information from the first user terminal; a display control means for causing the first user terminal to display first screen information presenting the diagnostic information based on the first information; a matching means for matching the prospective demander with a supplier who is a candidate for matching, according to access information of the first user terminal that has received the first information, the diagnostic information based on the first information, and supplier information; It functions as the matching means scores the compatibility between the prospective demander and the supplier through the matching, and rearranges the list of diagnostic information of the prospective demander to be displayed on the second user terminal in descending order of score; program.

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